17 joburi disponibile

2nd Line Support Role - London - Onsite- Permanent The Role An exciting opportunity to work in a successful, growing and highly respected organisation has arisen. My client is looking for a dynamic, energetic and driven 2nd Line Engineer who has been in a similar role previously and has strong analytical and technical skills, having hands on experience within the IT industry. This means working with the latest technologies and supporting users on a daily basis. This role is primarily responsible for facilitating an excellent user experience. This is delivered by ensuring all systems and equipment that are required by the user are running efficiently and effectively. The role will be focused on supporting all Front End users with their requests as well as managing and monitoring systems in a way that allows us to pre-empt and resolve any system errors or failures. The IT Technician will always have a focus on continuous improvement. Main Responsibilities The role will involve Taking ownership and managing tickets through to resolution or escalation point. - troubleshooting, maintaining, and supporting a wide range of systems as well as meeting your SLAs ("Service Level Agreements") which will be just as important to you as answering queries and complaints. Requirements Skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix (XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013

IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc. A confident, enthusiastic 1st line IT Service Desk Analyst with strong customer service skills & broad technical knowledge, is sought for this dynamic, finance org who, are significantly investing in their IT services including new systems & applications using the latest technologies. The IT Service Desk Analyst will be part of a collaborative & supportive team who, provide 1st & 2nd line support to c1400 colleagues/users from across the business predominantly via phone/remote access plus some f2f too. The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:- Supporting Microsoft Windows 10 or 11 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN & LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Printers & Multi-Function Devices Any exposure to the following advantageous Intune, Exchange, Jira Service Management, iOS Apple devices &/or Microsoft SCCM. You will also be keen to learn about the latest Cloud & Cyber Security technologies, full training is on offer. The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels (including Directors) from across the business, providing a high level of customer service and sharing their ideas & suggestions to add value to their colleagues in the Technical and IT Service Desk teams too. Ideal opportunity for an enthusiastic IT Service Desk Technician keen to utilise, challenge & add to their skills, in a friendly, successful company, with a collaborative, customer-centric culture and a great work/life balance. Salary £30-32,000 depending on experience plus benefits including realistic bonus, 15% non-contributory pension, 28 days holiday, healthcare, home working (usually 1 day a week), great training & career progression etc Working Hours (35 a week) are Monday to Friday: 08:00-16:00 or 09:00-17:00 or 10:00-18:00. The team are predominantly based from smart, modern offices in based in North Bristol (BS16); plus some home/remote working (approx. 1 day a week). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc.

SAP SD Senior Consultant required for an roll-out based in France. The candidate has to have experience on: master data and material master data; order processing; procurement; delivery; billing; payment; pricing in sales and distribution; availability check; make-to-order production; credit memo processing and returns processing. The knowledge of SAP CS (Technical objects; help desk; planning of technician resources; returns and repairs; service contracts) will be highly preferable a plus.

Talented and passionate IT 2nd/ 3rd line Support Engineer required! IT 2nd/ 3rd Line Support Engineer - Immediate Start Heckmondwike WF16 0LS £28,000 - £33,000 per annum dependent on experience Full Time, Permanent Previous experience essential Please Note: Applicants must be authorised to work in the UK Thrive working in a fast-paced and ever-changing environment? This IT Support role could be perfect for you! The company is a family-run business who provide full and ongoing training, alongside a great working environment. Immediate start is available , and salary package is competitive dependent on experience. This is an office-based role so you must live within a commutable distance to WF16. As Desktop Support Engineer you will be: Taking support queue calls and logging/ updating service tickets. Providing remote support to our clients. Carrying out routine maintenance on client servers, desktops as required. Participating in projects as required. Providing a high standard of customer service to all clients, communicating clearly, maintaining a professional image and providing regular updates on service tickets. Ensuring all ticket response and resolution SLAs are met. Ensuring relevant client documentation is updated when changes are made. If you have the following skills, we would like to hear from you: To be selected for an interview, you MUST be able to demonstrate a minimum of 4 years working in an IT support role using all of the following technologies: Microsoft 365 Microsoft SharePoint Active Directory Group Policy, Intune Windows server Windows 10 Microsoft Office Antivirus products Microsoft Azure, Hyper-V, would be an advantage Understanding of Networking and Switches, Routers This is a customer-facing role, so excellent written and verbal communication skills are also essential , as is demonstrable attention to detail and strong organisational skills. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Support Engineer, IT Support, IT Technician, IT Engineer, Microsoft 365, SharePoint, Windows 10, Azure, Hyper-V, VMWare, IT Support Technician, Technical Support, Network Engineer, 2nd Line Support, 2nd Line Support Engineer, 3rd Line Support, 3rd Line Support Engineer, Infrastructure Engineer.

Don't miss this exciting opportunity for an experienced 2nd Line Helpdesk Engineer to join this thriving business in Southampton. 2nd Line IT Helpdesk Engineer Southampton, SO16 Full time, permanent £22,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK Our client's purpose is to combine good old-fashioned customer service with modern-day tech support. They firmly believe they are more than just an outsourced service, so they make it their mission to become an integral and valued extension to every business we work with. Every member of their first-rate support team plays a pivotal role in helping to deliver the mission by providing outstanding levels of customer care and attention to the diverse range of customers. For this reason, you won't catch them measuring success by anything other than complete customer satisfaction. The team is guided by the company values, which are as important to the company as technical skillsets. We exceed expectations, place relationships first, operate with professional pride, get the job done and are team players . It is incredibly important that our client's 2nd line Helpdesk Engineers share these company values. You will be friendly, well presented and comfortable working in a fast-moving helpdesk environment. We need people who obsess over finding the right solutions to customer IT issues. Key Responsibilities: Troubleshoot and resolve customer IT issues Collaborate with the Operations Manager for ticket management Diagnose and solve hardware/ software problems Communicate effectively and empathetically with customers Maintain awareness of incident progress and changes Implement projects and provide training onsite Demonstrate expertise in Microsoft technologies Participate in the on-call rotation for after-hours support About you: The ideal candidate will have: 2+ years' hands-on experience with Microsoft server technologies Proficiency in Microsoft Exchange Server and Office 365 Familiarity with various IT systems and network devices Strong communication and interpersonal skills Self-motivation and efficiency in managing workload Full UK driving licence required Reflects professional pride and the client's values Benefits: 23 days holiday - (plus statutory bank holidays) Modern air-conditioned office Free parking and a company car will be provided for any on-site visits. Free tea and coffee (and sometimes even cakes) Annual salary review Paid training and certification How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT, Information Technology, IT Support Specialist, Technical Support Engineer, Helpdesk Technician, IT Service Desk Analyst, Desktop Support Technician, Network Support Engineer, System Administrator, IT Operations Specialist, Microsoft Certified Professional, 2nd Line Support, 2nd Line Support Engineer, Network Engineer, IT Support Engineer, IT Support Technician.hub

We are GlobalLogic, an Hitachi Group Company. Based across 18 countries, GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what's possible and accelerate their transition into tomorrow's digital businesses. At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies build the exceptional and be fit for purpose in the 21st century. This role is based in our UK&I region. As an Outreach Editor/SME (MAC O/S Technical Support) with one of our prestigious clients you will undertake the following: The core responsibility of the Outreach editors is to review external Maps customer reports that were initially rejected by POI Ops editors due to insufficient or ambiguous information. In many cases, upon initial web research of customer reports the customer information is unverifiable, POI Outreach editors are required to send a notification directly to the customers device requesting further information through our internal communications tool. Current skills listed needed listed below: - 2+ years technical IT support or other problem solving experience required. - Customer service background preferred, but not necessary. - Perform information validation by calling if required. - QGIS (desktop geographic information system (GIS) skills preferable but not mandatory. - MAC OS experience mandatory - Can summarize information from different spoken and written sources. - Can express themselves fluently and precisely. Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation. We are proud signatories to the Tech Talent Charter which was created because solving the diversity problem in tech requires a collective effort across companies and sectors.

Job title: 1st Line Support Analyst Location: Norwich Duration: 2 months (with possibility of extension) Hours: 5 days per on-site week, 9am to 5pm Your new role As a 1st Line Support Analyst, you will be responsible for providing technical support and customer service to clients using a range of IT products and services. You will be the first point of contact for customers and will resolve simple technical issues and queries or escalate them to other support technicians as appropriate. You will also help with setting up and managing user profiles and passwords, and assist with the development of standards and procedures to prevent further problems. Key responsibilities: Taking customer enquiries by phone, email, live chat and social media Diagnosing, examining and resolving IT issues related to hardware, software, network or peripherals Logging and tracking all support requests using a ticketing system Escalating or delegating unresolved issues to second line support or third line support as needed Following up with customers to ensure satisfaction and closure of issues Updating and maintaining the knowledge base and documentation Contributing to the improvement of IT support processes and services What you'll need to succeed Essential skills and qualifications: A minimum of one year of experience in a similar role or relevant IT qualification A broad understanding of technical procedures and products Excellent communication and customer service skills Ability to work independently and as part of a team Ability to prioritise and manage multiple tasks Ability to troubleshoot and problem-solve effectively Proficient in Microsoft Office applications and Windows operating systems Desirable skills and qualifications: Experience with ITIL framework and service desk software Knowledge of cloud computing, cybersecurity and networking Certification in CompTIA A+, Microsoft or Cisco What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Staying ahead in a candidates' market means finding the right opportunity isn't enough. At Hays we'll provide you with the specific interview support, up-to-date industry insights and knowledge that give you the confidence you need to succeed. We take the time to get to know you, to help you shape the career you want. Because at Hays, we're Working for your tomorrow. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District/Remote Flexibility - Accessible from Carlisle, Cockermouth, Penrith Workington & Windermere £30,000 - £37,000 depending on experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design. Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contracting incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Fortinet, Cisco, Ubiquiti etc. + Knowledge of Veeam, ShadowProtect, Datto, and ESET solutions would be a bonus. Non-Technical Skills: Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well presented alongside good written and verbal English skills. + Full valid UK driver's licence. Desired Skills: + Ability to work from home using equipment assigned by us. + Recent Microsoft or industry certifications and a willingness to upgrade certifications and partake in continued personal development. Interested? Apply here for a fast-track path to the Hiring Manager Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Quadris provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe and APAC regions. Customers include both private corporations and government organisations, predominantly in the healthcare sector. Our IT infrastructure solutions primarily focus on the Dell product range, Cisco networking, Citrix, Microsoft and our own Quadris Cloud platform. The key purpose of the role is to support delivery of expert level service to our Customers. You will take ownership of escalated tickets, both service requests and incidents, employing clear customer communication and delivering exceptional levels of service through managing customer expectations, and progressing them through to a successful and timely resolution, utilising your technical knowledge and also by liaising with the wider technical team. You will thrive on sharing knowledge with our Service Desk Technicians and enabling their development to reduce the number of lower level escalations. This is a Full time position working Monday-Friday, 37.5 hours per week, on a variety of shift patterns between our core hours of 7am-6pm. There is also a requirement to work flexibly outside these core hours when required which may involve evenings and/or weekends. The successful Service Escalations Engineer will be given the opportunity to:- Deliver exceptional customer service, first time, every time Handle escalated technology issues and alerts from our customers that come via our Service Desk Team Troubleshoot IT issues, with particular demonstrable knowledge in correctly identifying network related problems; solve effectively from owning the escalated request, diagnosis, further escalation where required and following up to closure Escalating incidents and requests where support from more senior technical staff is required Identifying where Change Management is required and ensuring processes are followed compliantly in consultation with appropriate stakeholders Prioritising and managing workload to ensure contractual SLAs are met. Delivery against job specific Key Result Areas (KRA's) Monitoring and fixing alerts from our alerts system, escalating effectively to our more senior teams when necessary Monitoring and investigating SOC alerts from our SIEM systems. Being flexible to provide cover and support for the Service Desk if required Deliver technical training If you possess a combination of some of the following skills, then LETS TALK! Passion for IT with extended knowledge of network, server and Firewall related issues Correctly identifying network issues versus non-network issues Ability to investigate packet loss and Server Traffic Experience working with Fortigate Firewalls & Other Firewalls Creating rules and Troubleshooting logs OSPF Routing experience Simple Network Management Protocol Knowledge of Servers and Citrix and/or VMWare integration Experience working in a support desk environment Technology -Windows Server R2, Windows 10, Office, DNS/DHCP, Networking basics inc. LAN/WAN, Firewall rules troubleshooting, routing knowledge, Active Directory, VMWare, Citrix, Office 365, back-up technologies knowledge, virtual desktops Hardware installation/configuration; printers, laptops, networked phones, mobiles etc In return, you will be rewarded with ongoing career development and training working alongside industry leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT TECHNICIAN £24,000 + On Call Allowance FT ON SITE (During Probation Period) Location - Thirsk Your new role We are currently working with a Global provider of sustainable food solutions who are looking to add a 1st Line IT Support person. The role will offer the 1st Line/IT Technician candidate an opportunity to build on their skills and knowledge and will be offered support and Training to take their career to the next level. What you'll need to succeed As the IT Technician you will act as the first point of contact for all IT support queries across a variety of users to resolve or escalate their technical issues in a prompt and professional manner. The role will combine both On-Site Deskside support with your colleagues + Helpdesk Support for the wider business and looking to resolve issues on a 1st time basis. IT Technicians or 1st Line IT Support candidates wishing to apply need to fulfil the following criteria: - Previous IT experience of responding promptly to user queries via a ticketing system - Keeping the ticketing system updated at all times, ensuring all calls are logged and all notes, progress and required actions have been input promptly and accurately - Experience in a customer facing IT service desk role - Proficient across all MS packages and strong ICT skills - Excellent written and verbal communication skills with the ability to communicate effectively across all levels - Full driving licence and access to a car What you'll get in return The role offers a Basic Salary of up to £24,000 + On Call Allowance (£1,500) - This will be a 1 in 6 Week requirement. Please Note this role is FULL TIME ON SITE during the Probation Period - thereafter a Hybrid offering can be discussed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 28K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 28K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 26K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 26K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Robert Half Technology have partnered exclusively with an established not-for-profit organisation to recruit an IT Technician to join the team! You will be part of a growing team, who are going through a significant digital transformation journey! The position will be based onsite in Cambridge office. The Role You will be responsible for providing 1st and 2nd line support remotely and in person to end-users across the Cambridge and Oxford covering a wide range of hardware and software queries. Key responsibilities include: Logging and managing IT service desk tickets Triage and troubleshoot hardware and software problems On-boarding and off-boarding users Provide IT user training Support on ad-hoc IT service desk projects Set up, install and configure hardware products Asset management IT procurement Liaise with 3rd party suppliers Skills and Experience Proven 1st and 2nd line experience Good knowledge of MS365, Intune, Active Directory, Teams, Sharepoint Online Strong customer service skills Able to work independently Previous experience troubleshooting hardware ie desktops/laptops, Switches, Routers, AV equipment On Offer Salary between £28,000 - £34,000 Pension contribution up to 6% Cycle to work scheme 24 days annual leave (plus bank holidays) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice. Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.co.uk/fraud-alert

Support Engineer - Birmingham (West Midlands) £25,000 - £40,000 We are currently partnered with a small, yet successful Managed service provider based in Coleshill (Birmingham), that is looking to grow their helpdesk support team due to growth and further investment. As the Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technologies, as you will be dealing with a number of different customers on a day-to-day basis. This is a great opportunity for someone in a 2nd line background who is looking for 3rd line experience and responsibilities. To be considered for the Support Engineer role: Good communication Proven experience working in an MSP or Telecoms company Experience working on a variety of different customers, not being focused on 1 or 2 customers A full driving license and a car Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the Support Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

Are you ready to take your IT career to new heights? Our client is seeking a talented IT Technician to join their ranks and become a pivotal player in driving customer-focused excellence. If you're enthusiastic about expanding your skill set, accelerating your career, and collaborating within an innovative, forward-thinking environment, then this role is tailor-made for you. About our client: Our client is one of the world's foremost providers of flight data analysis services, leading the charge in revolutionising aviation safety. By connecting cutting-edge analysis services to flight data from around the globe, we're making the skies safer for all. Our client has a dynamic team of over 1,400 individuals, working across 12 UK sites, to deliver groundbreaking capabilities in air, land, sea, space, and cyber domains. Their mission is to enhance safety and security for military, security, and commercial customers worldwide. The Role: IT Technician - Customer Support As an IT Technician, you'll play a crucial role in ensuring aviation safety. You won't be confined to a desk; you'll be the point of contact for our clients and customers, providing top-notch technical support. Your responsibilities will include building, maintaining, and deploying applications using tools like Jenkins, creating user accounts, setting permissions, and resolving issues. Additionally, you'll be setting up laptops for our internal users. Why choose us? Our client believes in making your work-life balance a top priority, offering flexible working practices and a hybrid working pattern that allows you to divide your time between our office and your home. Here are just a few of the perks you'll enjoy: - Office Located in Whiteley, Hampshire - Flexible working hours , condensed or reduced schedules - 25 days of annual leave (plus bank holidays), with the option to buy/sell up to 5 days - Private medical insurance with the choice of family cover - Up to 7% employer contribution to the pension scheme - Life Assurance up to 10x your salary - Group income protection - Additional perks like a health care cash plan , dental insurance , gym membership , critical illness cover , and a cycle-to-work scheme - Employee assistance program for mental health and well being support In this role, you'll have the opportunity to: - Collaborate with technology peers across different teams to provide cross-functional services - Automate manual processes using Scripting tools like Bash - Manage and maintain systems on both private and public cloud services - Deploy applications, from broad systems to micro-service provisioning - Maintain high-quality documentation of infrastructure and escalation procedures Essential Skills: - Proficiency in Linux operating systems like Ubuntu, Debian , and Redhat - Familiarity with Shell Scripting - Experience in CI tools, including Jenkins administration and configuration - Good understanding of collaborative tools like JIRA and Confluence - Basic knowledge of Git and its branching and merging strategies - Experience working with both Linux and Windows - Experience with Secure File Transfer Protocol (SFTP) Desirable skills: - Knowledge of container technology, including Docker, Docker-Swarm, and Kubernetes - Familiarity with "Infrastructure as Code" tools like Puppet or Ansible - Working knowledge of relational databases such as MySQL and PostgreSQL - Experience with load balancers like Nginx and HAProxy If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

IT Service Delivery Team Lead Bristol - £37,000 - Hybrid (80% Onsite) In your role as a Service Desk Team Lead, your primary responsibilities involve guiding and managing a group of IT Support Technicians. The IT Service Desk serves as the primary hub for addressing IT inquiries from colleagues, and your team is responsible for creating and delivering services to meet their needs. Your key duties include supervising the daily operational efficiency of service delivery and ensuring the achievement of performance goals. This role demands a balance between hands-on involvement and team leadership. Job Responsibilities: Lead and support a team of IT Support Technicians. Manage day-to-day operational support activities of the service team. Ensure the development, maintenance, and adherence to standards, policies, and procedures. Act as a Major Incident Manager when needed. Operate within the ITIL Framework. Handle escalated complaints and manage relationships with external suppliers. Provide team support and development through regular performance reviews. Monitor and identify trends, problems, and recurring issues in IT support and escalate as necessary. Offer efficient technical support for onsite PCs, Laptops, MFDs, etc. Identify and address performance gaps, analyse trends, and manage team and colleague performance. Monitor and measure contact quality to ensure high levels of customer service. Ensure the Service Team maintains the Asset register throughout its life cycle. Required Skills and Experience: Previous experience in line management. Ideally, experience working within an ITIL framework. Familiarity with ServiceDesk Plus or similar call logging systems. Willingness to occasionally travel nationally or internationally to support business needs. Intermediate-level proficiency in the Office 365 suite. Excellent customer service and communication skills. Basic knowledge of workflow processes. Understanding of Business Process Management. High-level understanding of Network/Infrastructure and Development methods. INDTECH

Software Support Engineer Cardiff £25,000 I am working with one of my clients to recruit for an exciting new position. My client is sourcing a 1st Line Software Support Engineer to join their rapidly growing team. My client's strategy is to nurture and develop the best people and are motivated to rewarding all of their employee's accordingly. This is a great opportunity for you to progress and gain the experience that is valuable in the current World of Technology. Your Duties: . Providing 1st line support . Prioritising ticket urgency based on impact . Engaging with and updating customers regarding their tickets . Balancing support and project work . Creation and maintenance of support documentation . Evaluate product user scenarios to better understand customers needs Skills/Experience: . Experience in a help desk or customer support role . Excellent customer service skills . Experienced in supporting ticketing systems. . Ability to work under pressure. . Ability to manage multiple priorities. What we can offer: Competitive Salary 25 Days Holidays + Bank Holidays Competitive Company Pensions Scheme Healthcare benefits and many, many more! Please get in touch with me, Gareth on (see below) or if you'd prefer to call me. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website