10 joburi disponibile

Junior Technical Support Engineer - Shift Place of work: Sheffield - UK, (On-site)/ Duration: Permanent/ Hours of work: Shift rotation - 2 day shifts, 7am - 7pm + 2 night shifts, 7pm-7am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The Junior Technical Support Shift Engineer based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. There will also be an element of cross training involved across the team. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Junior RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools and email requests Perform troubleshooting on 3rd party application and web services as required Diagnose and troubleshoot technical issues Essential Skills Working and supporting knowledge of the following: 2nd level technical service experience Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Windows 7/8/10 desktop support Experience with Windows Server Supporting Microsoft Office365 and Cloud offering Core Infrastructure experience including AD and Exchange Ability to diagnose and troubleshoot technical issues Excellent attention to detail Desirable Skills Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment Server Architecture experience Experiencing supporting desktop networking environment Using SCCM to deploy applications/remote control Monitoring tools for example SCOM, SolarWinds or Kaseya Business Competencies: Good communication, teamworking and interpersonal skills are key. Microsoft certifications or equivalent qualification would be desirable Commitment to learning and development of creative support solutions. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow

IT Support Engineer Level 2 Shift Place of work: Sheffield - UK (on-site) Duration: Permanent Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 on/4 off rotational About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers. Role Responsibilities: Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment. Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching. Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Technical Competencies: Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment 2nd/3rd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure and Office 365 2-5 years Experience with Windows Server (2012/2016/2019 & 2022) Essential Skills: Windows Server: 2012/2016/2019 & 2022 Active Directory Virtualization VMWare, Hyper-V, Azure & Failover clustering Server hardware knowledge Backup & Archiving Veeam, Commvault, DPM, Azure Backup or similar Networking: VPN, DNS, DHCP, & Wireless AP configuration Monitoring: Knowledge of Monitoring tools. Desirable Skills: Presentation Virtualisation CITRIX, RDS, Intune, VMWare Exchange, Certificate Authority Horizons & Azure Desktop Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM) Knowledge of Storage topology (Datastore, SAN, LUN) Microsoft Teams Cloud Infrastructure AWS, Greenlake, Azure Disaster recovery VMWare SRM, Hyper-V & Azure ASR Science Logic, SCOM Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines and ISO an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between

Job Purpose The Solutions Consultant role is responsible for the pre-sales and post-sales technical consultancy to existing and prospect customers, producing solutions based on our customers product portfolio, with an input into pricing model and quote/order processing. The role is technical in nature and customer focused, but it is expected that the individual is able to demonstrate a clear understanding of the bid cycle. Solutions consultant works closely with Account and Product Management, as well as Technology & Engineering groups to ensure the solutions are aligned with customers' requirements, which are viable and suitable focussing on whole life costs to operate. Key Accountabilities 1. Engaging with our clients customers/clients to understand the business requirements/problem statements and translate to standard products & services. 2. To design solutions directly for our clients customers and check that the solutions proposed align with the as-is and to-be network architecture & strategy. 3. Manage stakeholder understanding and expectation regarding the solution; confirming functionality meets business needs in line with the business plan and whole life cost model. 4. Provide technical solutions consultancy to Telecoms related projects as required, preparing tenders, proposals and quotations. 5. Identify opportunities for the implementation of technical improvements that add value to the business through achievement of 'better, faster, cheaper' services. 6. Working with Product Management, Technology & Innovation to enhance the product portfolio based on industry understanding and the needs of the customer base. 7. Work in conjunction with approved suppliers to understand product road mapping and impact of end of life products to provide seamless integration into the environment. 8. Support the quote and order processing by providing clarity on the customer requirements in line with the right first time Service Delivery approach. Includes technical coaching and mentoring where required. Skills/Experience Essential Telecommunications services experience, pre/post-sales and network/service design within a service provider/integrator environment in a customer facing role Excellent technical skills to effectively liaise with new and existing customers to understand their requirements and suggest solutions based on the products and service portfolios, as well as network capabilities. A demonstrable and practical understanding of both wholesale & enterprise telecoms services, in particular DWDM, Ethernet, MPLS VPNs, Security, VoIP, SDH, LAN/WAN environment, hosting, CCTV Strong negotiation skills derived from working within a corporate and/or utilities governance environment Excellent interpersonal and communication skills, with the ability to explain, both in presentation form and verbally, complex technical solutions, to all levels within internal & external organisations. Sufficient seniority and credibility to advise senior management in relation to the solutions Self starter, able to drive initiatives with minimal direction Resilient and able to work under pressure of tight timescales if required Flexible and open-minded to different approaches to solution design and deployment Clear understanding of the bid cycle. Educated to degree level or equivalent Desirable Cisco certs, CCNA, CCDA, CCNP, CCIE Knowledge of telecoms within the rail or transport industry sector Understanding of a number of the following: Excellent Business Acumen with strong commercial focus (P&L) and financially astute Recognition of the dynamics and characteristics of the telecom market products, services and suppliers

Deskside Engineer L2/L3 Place of work: Various sites - South East - UK, (Hybrid)/ Duration: Permanent/ Hours of work: Monday - Friday office hours Travel : Site visits to locations in the South East of the UK - Full driver's license and access to your own vehicle are required. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work directly on a client site, working closely with the in-house team to provide the best customer experience that the client requires. The L2/L3 Deskside engineer is required to work between multiple sites across the South/South East coast of England for one of our key customer accounts, as a result the successful candidate will be expected to travel between sites. The deskside engineer will be working normal core business hours which is part of a team offering full 24/7 support to the customer. The engineer will need to be able to work with this remote team and be the face of Auxilion on the ground. The successful candidate will need to be committed to developing their skills to ensure that they can cover off the range of technologies onsite. Position Responsibilities: This role involves the following: Dealing with customer tickets and requests Ensure user tickets are handled per pre-defined SLA's for response time, updates and closure Respond to requests via phone, web, email requests etc Ability to travel to remote sites as required Diagnosis of onsite IT Infrastructure hardware, primarily laptops and Desktops and occasional network switch/patching diagnosis. Provide technical insight within Small projects such as O365 and Azure configuration. Technical Competencies: Working and support knowledge of the following: Level 2-> 3 technical services experience a must. Good problem-solving skills Good knowledge of understanding Network topology, WLAN/LAN troubleshooting. Excellent communication skills (Communication to customers verbal and written is mandatory) Windows 7/8/10 desktop support 2-4 years' Experience with onsite deskside support MCSA desirable Essential Skills Desktop support Win 10/11 Sound Knowledge of networking TCP/IP, Wifi, etc Microsoft office suite Core Infrastructure - AD, Office 365, VMWare Troubleshooting/problem solving skills Excellent attention to detail Experience of working in a helpdesk + deskside environment. Desirable Skills Backup & Archiving Microsoft Azure Server Architecture (Blades & Servers) Network and Patching understanding Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

2nd Line Support Engineer (shift) About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. This position is to join the team of Auxilion Engineers to deliver best of breed support to our enterprise customers. Location; Showroom & Workstation, 15 Paternoster Row, Sheffield, S1 2BX Permanent 37.5 hours per week Shift Pattern: 0800 - 1630 hours/1430 - 2300 hours (weekly rotate) What skills/experience will you have: Enthusiastic and willing to develop skills. Working and support knowledge of the following: Prior experience in a Network Operations Center/Service Desk Environment 2nd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure 1 years' experience with Windows Server Experience of working in a server support environment Service oriented behaviour and communication to internal and external customers Ability to cope with pressures of peak workloads, short deadlines Experience with face-to-face customer liaison Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated Good communication skills Team player Experienced with ITIL support services disciplines an advantage. Essential Skills: * Core Infrastructure - Active Directory, Exchange * VMWare, Hyper-V, Azure * Server Architecture (Blades & Servers) Desirable Skills: * Microsoft Teams and SQL * CITRIX and RDS * Management - System Centre Suite (SCCM, SCOM, SCVMM) * Backup & Archiving - Commvault, Veeam * Microsoft Office365 and Cloud offerings * Knowledge of networking and SAN components What will you be doing: This role involves the following: * Working in a day support environment, focusing on continuous operation of the various customer estates, many of them running in a high availability environment. * Escalation for Junior engineers * Bring an in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems. * Incident resolution and monitoring of the supported estate through a number of key monitoring tools * Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure * Participates in availability, capacity and change management processes. * You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate. * Perform troubleshooting on 3rd party application and web services where required. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

L3 Infrastructure Engineer Place of work: Sheffield - UK (on-site)/ Duration: Permanent/ Hours of work: Monday - Friday office hours About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. Our office is based in City Centre, Sheffield. Role Responsibilities: Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates. Technical Competencies: Prior experience in a Network Operations Center/Service Desk Environment Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2 or more years' Experience with Windows Server Essential Skills: Core Infrastructure - Active Directory, Exchange Virtualisation - VMWare, Hyper-V, Azure O365 Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya Desirable Skills Microsoft Teams, Skype and SQL PowerShell Scripting Presentation Virtualisation - CITRIX, RDS Management - System Centre Suite (SCCM, SCOM, SCVMM) Backup & Archiving - CommVault, Veeam Microsoft Office365 and Cloud offerings (Azure, AWS) Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Experience with face-to-face customer liaison. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Job Title: Pre-sales Support Engineer Salary - £40-45,000 per annum + bonus + package Location - Hybrid working, Peterborough An exciting opportunity has arisen to join a leading IT Managed Service Provider space working in their pre-sales function. The role will involve acting as a technical point of contact for sales enquiries, working closely with customer stakeholders and the internal sales team. This opportunity would suit an individual with a broad experience in infrastructure, cloud, or networking either from an engineer, support analyst, or similar position. We would need an individual comfortable presenting to customers and internal stakeholders, and evidence of providing excellent levels of customer care. This position can provide a clear path to move into a solutions architect or consultancy position in the near future, or specialise in a certain technical area within the business. The Role and Responsibilities Gather customer requirements and work collaboratively to produce the best possible solutions Assist the sales team by offering expertise in a broad range of infrastructure technologies Solution design - customer proposals and high-level designs Working closely with the internal sales team providing technical guidance and expertise The technologies you will be assisting with will cover Servers and storage, networks, modern workplace, backup, and virtualisation Expand your technical knowledge to cover different vendors If you would like to learn more about this opportunity, please apply with an up-to-date copy of your CV. Presales Support Engineer/Pre-sales Analyst/Solution Design/Infrastructure/Server/Storage/Networking/Virtualisation/Modern Workplace

Job Title: Pre-sales Support Engineer Salary - £40-45,000 per annum + bonus + package Location - Hybrid working, Manchester An exciting opportunity has arisen to join a global leader in the IT Managed Service Provider space working in their pre-sales function. The role will involve acting as a technical point of contact for sales enquiries, working closely with customer stakeholders and the internal sales team. This opportunity would suit an individual with a broad experience in infrastructure, cloud, or networking either from an engineer, support analyst, or similar position. We would need an individual comfortable presenting to customers and internal stakeholders, and evidence of providing excellent levels of customer care. This position can provide a clear path to move into a solutions architect or consultancy position in the near future, or specialise in a certain technical area within the business. The Role and Responsibilities Gather customer requirements and work collaboratively to produce the best possible solutions Assist the sales team by offering expertise in a broad range of infrastructure technologies Solution design - customer proposals and high-level designs Working closely with the internal sales team providing technical guidance and expertise The technologies you will be assisting with will cover Servers and storage, networks, modern workplace, backup, and virtualisation Expand your technical knowledge to cover different vendors If you would like to learn more about this opportunity, please apply with an up-to-date copy of your CV. Presales Support Engineer/Pre-sales Analyst/Solution Design/Infrastructure/Server/Storage/Networking/Virtualisation/Modern Workplace

Job Title: Pre-sales Support Engineer Salary - £40-45,000 per annum + bonus + package Location - Hybrid working, London An exciting opportunity has arisen to join a global leader in the IT Managed Service Provider space working in their pre-sales function. The role will involve acting as a technical point of contact for sales enquiries, working closely with customer stakeholders and the internal sales team. This opportunity would suit an individual with a broad experience in infrastructure, cloud, or networking either from an engineer, support analyst, or similar position. We would need an individual comfortable presenting to customers and internal stakeholders, and evidence of providing excellent levels of customer care. This position can provide a clear path to move into a solutions architect or consultancy position in the near future, or specialise in a certain technical area within the business. The Role and Responsibilities Gather customer requirements and work collaboratively to produce the best possible solutions Assist the sales team by offering expertise in a broad range of infrastructure technologies Solution design - customer proposals and high-level designs Working closely with the internal sales team providing technical guidance and expertise The technologies you will be assisting with will cover Servers and storage, networks, modern workplace, backup, and virtualisation Expand your technical knowledge to cover different vendors If you would like to learn more about this opportunity, please apply with an up-to-date copy of your CV. Presales Support Engineer/Pre-sales Analyst/Solution Design/Infrastructure/Server/Storage/Networking/Virtualisation/Modern Workplace

Solutions Specialist - Networking/Security - £45,000 + £5k bonus - Home/Office Do you want to step into the world of Presales? Do you want to be surrounded by the finest architects in the country? Do you want to work at the IT provider on the planet? This position is essentially a "Junior Presales" position and one which will elevate your career 10 fold in a super short amount of time. This role would suit an engineer who wants to leave the tools behind and put together technical high level designs, pitching in front of customers and going to market on the latest cutting edge technologies. The reason for this hire is due to 2 promotions from this team into the Presales team, you could be the next Key Skills: Extensive experience across Networking & Security technologies; Routing & Switching along with multi vendor Firewalls. Networking - Cisco, HP, Dell LAN/WAN experience Firewalls - ASA/FTD, Palo Alto, FortiGate CCNA/CCNP is a bonus Responsibilities: Client engagement - driving and evangelising capabilities to client customer base. Solution design - Production & verification of requirements documentation, estimates, BoMs & writing elements of proposals & high-level designs. Solution design - Production and verification of requirements documentation and writing elements of proposals and high-level designs. Commercial acumen - Engage with the client and technically advise on solution transformation. Sales enablement - Assist internal Salespeople with technical guidance on a variety of products and solutions across a range of customers Internal collaboration - maximise and leverage off Solutions Architects, Services BDMs, cloud platform, and professional services resources. Accreditation - Attain and maintain relevant accreditations in key areas. Solutions Specialist - Networking/Security - £45,000 + £5k bonus - Home/Office