Information Technology Governance and Privacy - Financial Industry SALARY: $115k - $145k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite and 2 days remote, They want 7 years of applicable experience The Associate Principal, Information Governance and Privacy (reporting to the Privacy and Data Protection Officer) is responsible for supporting the development and implementation of information governance, data protection, and privacy program. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organizations Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Understanding of and interest in technology selection and implementation Experience in Information Security related policy, procedure and control writing Technical Skills: Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Education and/or Experience: Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience 7 or more years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry Certificates or Licenses: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
10/10/2024
Full time
Information Technology Governance and Privacy - Financial Industry SALARY: $115k - $145k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite and 2 days remote, They want 7 years of applicable experience The Associate Principal, Information Governance and Privacy (reporting to the Privacy and Data Protection Officer) is responsible for supporting the development and implementation of information governance, data protection, and privacy program. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organizations Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Understanding of and interest in technology selection and implementation Experience in Information Security related policy, procedure and control writing Technical Skills: Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Education and/or Experience: Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience 7 or more years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry Certificates or Licenses: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
10/10/2024
Full time
NO SPONSORSHIP Technical Manager, ServiceNow Developers and Administrators SALARY: $150k-$170k plus 15% LOCATION: CHICAGO, IL Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management. Certified ServiceNow System Administrator. ServiceNow CIS Experience ITIL - Foundations V3 Certification Experience with Software & Hardware Asset Management Implementation. Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC. Profound knowledge of Microsoft, Linux, and Mac Operating systems. 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management) Exchange Experience (PowerShell and JavaScript). Summary The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions. Responsibilities Manage a ServiceNow development team Qualifications & Experience 8+ years in implementing various solutions + years of relevant work experience implementing and managing IT, Security and/or GRC solutions Knowledge of system architecture and data analytics Technical Skills & Background Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.) Working knowledge of JavaScript Knowledge of various IT processes and best practices Knowledge of Agile Development framework and effective SCRUM techniques Certifications [Preferred] ServiceNow Certified System Administrator [Preferred] ServiceNow Certified Application Developer [Preferred] ITIL Certification
Service Catalogue Senior Consultant Full Time Permanent Hybrid London or Portsmouth, Hampshire (2-3 days per week in office) £65-80K basic + £7k bonus + benefits Are you an experienced Service Catalogue Senior Consultant looking for a new challenge? Do you have a strong background in IT Service Catalogue within service management frameworks and whole life IT service delivery, alongside strong experience in building out and publishing a Service Catalogue in ServiceNow and Jira, Confluence or SharePoint experience in an ITIL environment? Here at ARM we are recruiting for a full time permanent Service Catalogue Senior Consultant for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: Ability to multi-task across various functions and contexts. Ability to interact with individuals at all levels and our end customers staff and to influence without authority. Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc). Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service. Understanding of client expectations and ensure that the delivery of service content and style matches them. Strong experience in building out and publishing a Service Catalogue in ServiceNow. Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured. Strong experience in defining Demand and Service Fulfilment Processes. Additional Responsibilities: Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience. Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project. Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow. Responsible for the definition of services, costs, SLA's and data. During the design phase, you will be responsible for performing due diligence and gap analysis on Legacy information. You will then go on to create and develop the templates and workflows required for the Service Catalogue, performing value stream analysis for optimisation. Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations. Management of training plans and training material required to support the Service Catalogue. Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue, and then endure during the operation of the Service Catalogue. Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date. Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of project delivery to our customer. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% Annual bonus £7k pa 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
10/10/2024
Full time
Service Catalogue Senior Consultant Full Time Permanent Hybrid London or Portsmouth, Hampshire (2-3 days per week in office) £65-80K basic + £7k bonus + benefits Are you an experienced Service Catalogue Senior Consultant looking for a new challenge? Do you have a strong background in IT Service Catalogue within service management frameworks and whole life IT service delivery, alongside strong experience in building out and publishing a Service Catalogue in ServiceNow and Jira, Confluence or SharePoint experience in an ITIL environment? Here at ARM we are recruiting for a full time permanent Service Catalogue Senior Consultant for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: Ability to multi-task across various functions and contexts. Ability to interact with individuals at all levels and our end customers staff and to influence without authority. Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc). Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service. Understanding of client expectations and ensure that the delivery of service content and style matches them. Strong experience in building out and publishing a Service Catalogue in ServiceNow. Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured. Strong experience in defining Demand and Service Fulfilment Processes. Additional Responsibilities: Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience. Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project. Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow. Responsible for the definition of services, costs, SLA's and data. During the design phase, you will be responsible for performing due diligence and gap analysis on Legacy information. You will then go on to create and develop the templates and workflows required for the Service Catalogue, performing value stream analysis for optimisation. Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations. Management of training plans and training material required to support the Service Catalogue. Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue, and then endure during the operation of the Service Catalogue. Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date. Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of project delivery to our customer. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% Annual bonus £7k pa 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
We are seeking a highly skilled ServiceNow Developer with active SC clearance for one of our clients for a 6-month contract. You will play a pivotal role in designing, developing, and implementing ServiceNow solutions, enhancing business processes, and ensuring the platform operates at optimum efficiency. This position involves working in a secure environment, and collaborating with cross-functional teams to deliver key features and functionality on time. Key Responsibilities: Design, Develop, and Implement : Build custom applications, integrations, and workflows on the ServiceNow platform based on client requirements. Platform Maintenance : Ensure ServiceNow platform stability by performing routine maintenance, upgrades, and enhancements. Custom Development : Use JavaScript and ServiceNow-specific Scripting to deliver customized solutions, leveraging Flow Designer, UI Actions, Business Rules, and Client Scripts. Integration : Develop API integrations with third-party systems and troubleshoot issues with connectivity and data exchange. Collaborate with Stakeholders : Work closely with business analysts, project managers, and other team members to understand the requirements and translate them into technical solutions. Process Automation : Implement automation and orchestration capabilities using ServiceNow capabilities like Workflow Engine, Orchestration, and Flow Designer. Testing & Documentation : Participate in testing, troubleshoot issues, and document development processes, including technical specifications and user guides. SC Security Standards : Ensure all development aligns with security and compliance standards necessary for SC-cleared environments. Essential Skills & Experience: Security Clearance : Active SC clearance is a mandatory requirement for this role. ServiceNow Development Expertise : Proven experience in ServiceNow platform development, including custom applications, workflows, and integrations. Scripting : Strong proficiency in JavaScript , Glide API , and ServiceNow-specific languages like Jelly, and AngularJS. Configuration Management Database (CMDB) : Experience in configuring and managing the CMDB, as well as automating asset and configuration item management. API Integration : Knowledge of REST/SOAP API integration with external systems. ServiceNow Modules : Strong understanding of ITSM, ITOM, ITBM, and other key ServiceNow modules. Platform Upgrades : Experience managing platform upgrades and patching, ensuring minimal disruption and adherence to best practices. Agile Development : Experience working in Agile or Scrum environments, delivering work in sprints. Problem-Solving : Ability to troubleshoot and resolve issues quickly while adhering to security protocols. Desirable Skills: ServiceNow Certification : ServiceNow Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist. ITIL Knowledge : Understanding of ITIL processes, especially those related to Service Management. SecOps and GRC : Familiarity with ServiceNow SecOps, GRC (Governance, Risk, and Compliance), and Security Operations is a plus. Personal Attributes: Excellent communication and interpersonal skills. Ability to work independently in a remote environment or collaborate effectively in a team setting. Strong attention to detail and quality-oriented development approach. Adaptable and able to work under tight deadlines.
09/10/2024
Project-based
We are seeking a highly skilled ServiceNow Developer with active SC clearance for one of our clients for a 6-month contract. You will play a pivotal role in designing, developing, and implementing ServiceNow solutions, enhancing business processes, and ensuring the platform operates at optimum efficiency. This position involves working in a secure environment, and collaborating with cross-functional teams to deliver key features and functionality on time. Key Responsibilities: Design, Develop, and Implement : Build custom applications, integrations, and workflows on the ServiceNow platform based on client requirements. Platform Maintenance : Ensure ServiceNow platform stability by performing routine maintenance, upgrades, and enhancements. Custom Development : Use JavaScript and ServiceNow-specific Scripting to deliver customized solutions, leveraging Flow Designer, UI Actions, Business Rules, and Client Scripts. Integration : Develop API integrations with third-party systems and troubleshoot issues with connectivity and data exchange. Collaborate with Stakeholders : Work closely with business analysts, project managers, and other team members to understand the requirements and translate them into technical solutions. Process Automation : Implement automation and orchestration capabilities using ServiceNow capabilities like Workflow Engine, Orchestration, and Flow Designer. Testing & Documentation : Participate in testing, troubleshoot issues, and document development processes, including technical specifications and user guides. SC Security Standards : Ensure all development aligns with security and compliance standards necessary for SC-cleared environments. Essential Skills & Experience: Security Clearance : Active SC clearance is a mandatory requirement for this role. ServiceNow Development Expertise : Proven experience in ServiceNow platform development, including custom applications, workflows, and integrations. Scripting : Strong proficiency in JavaScript , Glide API , and ServiceNow-specific languages like Jelly, and AngularJS. Configuration Management Database (CMDB) : Experience in configuring and managing the CMDB, as well as automating asset and configuration item management. API Integration : Knowledge of REST/SOAP API integration with external systems. ServiceNow Modules : Strong understanding of ITSM, ITOM, ITBM, and other key ServiceNow modules. Platform Upgrades : Experience managing platform upgrades and patching, ensuring minimal disruption and adherence to best practices. Agile Development : Experience working in Agile or Scrum environments, delivering work in sprints. Problem-Solving : Ability to troubleshoot and resolve issues quickly while adhering to security protocols. Desirable Skills: ServiceNow Certification : ServiceNow Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist. ITIL Knowledge : Understanding of ITIL processes, especially those related to Service Management. SecOps and GRC : Familiarity with ServiceNow SecOps, GRC (Governance, Risk, and Compliance), and Security Operations is a plus. Personal Attributes: Excellent communication and interpersonal skills. Ability to work independently in a remote environment or collaborate effectively in a team setting. Strong attention to detail and quality-oriented development approach. Adaptable and able to work under tight deadlines.
CX Operations Development Manager Location: Remote Salary: £70,000 Overview: We are seeking a CX Operations and Development Manager to lead a team of engineers in managing the operations and support of our contact centre solutions, specifically using the NICE CX One platform. The ideal candidate will be responsible for ensuring smooth operations, providing technical support, and driving continuous improvement initiatives. Key Responsibilities: Lead and manage a team of engineers responsible for the deployment, maintenance, and support of contact centre and unified communications solutions. Oversee daily operations to ensure optimal performance of NICE CX One and related systems, resolving issues as they arise. Develop and implement operational processes and best practices to enhance team efficiency and service quality. Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements based on operational metrics and customer feedback. Ensure seamless integration of VOIP, SIP, and session border controllers (SBCs) to maintain effective communication channels. Coordinate with IT and technical teams to manage SBCs from leading brands such as Cisco, Ribbon, AudioCodes, and Avaya. Facilitate CRM integrations (eg, Salesforce, ServiceNow, SAP) to streamline operations and improve customer interactions. Foster a culture of collaboration and continuous improvement within the team, providing mentorship and professional development opportunities. Stay current with industry trends and emerging technologies to recommend enhancements to operational strategies. Qualifications: Good relevant experience in CX operations management, with a focus on team leadership in contact centre environments. Strong understanding of modern contact centre and familiarity with NICE, Genesys Pure Cloud or similar platforms. Proficiency in VOIP, SIP, and session border controller technologies. Experience with CRM systems and their integration within contact centre operations. Excellent leadership, communication, and interpersonal skills, with a proven ability to inspire and motivate teams. Strong analytical and problem-solving skills, with a focus on operational efficiency. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
09/10/2024
Full time
CX Operations Development Manager Location: Remote Salary: £70,000 Overview: We are seeking a CX Operations and Development Manager to lead a team of engineers in managing the operations and support of our contact centre solutions, specifically using the NICE CX One platform. The ideal candidate will be responsible for ensuring smooth operations, providing technical support, and driving continuous improvement initiatives. Key Responsibilities: Lead and manage a team of engineers responsible for the deployment, maintenance, and support of contact centre and unified communications solutions. Oversee daily operations to ensure optimal performance of NICE CX One and related systems, resolving issues as they arise. Develop and implement operational processes and best practices to enhance team efficiency and service quality. Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements based on operational metrics and customer feedback. Ensure seamless integration of VOIP, SIP, and session border controllers (SBCs) to maintain effective communication channels. Coordinate with IT and technical teams to manage SBCs from leading brands such as Cisco, Ribbon, AudioCodes, and Avaya. Facilitate CRM integrations (eg, Salesforce, ServiceNow, SAP) to streamline operations and improve customer interactions. Foster a culture of collaboration and continuous improvement within the team, providing mentorship and professional development opportunities. Stay current with industry trends and emerging technologies to recommend enhancements to operational strategies. Qualifications: Good relevant experience in CX operations management, with a focus on team leadership in contact centre environments. Strong understanding of modern contact centre and familiarity with NICE, Genesys Pure Cloud or similar platforms. Proficiency in VOIP, SIP, and session border controller technologies. Experience with CRM systems and their integration within contact centre operations. Excellent leadership, communication, and interpersonal skills, with a proven ability to inspire and motivate teams. Strong analytical and problem-solving skills, with a focus on operational efficiency. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
UC Solutions Engineer Full Time Permanent Hybrid Waterloo, London (1 day per week in office) £50-63K basic + benefits Are you an experienced UC Solutions Engineer looking for a new challenge? Do you have a strong background in VOIP, SIP, and related protocols utilising session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya etc and CRM systems along with NICE CX One, Genesys Pure Cloud or AI integration experience in a contact centre environment? Here at ARM we are recruiting for a full time permanent UC Solutions Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a knowledgeable Solutions Engineer with extensive experience in developing and optimizing contact center environments. The ideal candidate will have a strong background in VOIP, SIP, and session border controllers, along with a passion for delivering exceptional customer experiences. Responsibilities- Design, implement, and optimize contact center environments leveraging modern technologies. Collaborate with cross-functional teams to assess business requirements and translate them into technical solutions. Utilize expertise in VOIP and SIP to enhance communication capabilities within contact center platforms. Configure and manage session border controllers (SBCs) from leading brands such as Cisco, Ribbon, AudioCodes. Integrate various communication channels (voice, video, chat) to create a seamless omnichannel experience. Provide technical guidance and support during the implementation of new contact center solutions. Stay current with industry trends, emerging technologies, and best practices in contact center development. Qualifications- Minimum of 5 years of experience in solutions engineering within a contact center environment. Strong understanding of VOIP, SIP, and related protocols. Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya, and others. Familiarity with NICE CX One, Genesys Pure Cloud, or similar contact center platforms is a plus. Knowledge of CRM systems (eg, Salesforce, ServiceNow, SAP) and their integration within contact center environments. Experience with workforce management tools and AI integration is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
09/10/2024
Full time
UC Solutions Engineer Full Time Permanent Hybrid Waterloo, London (1 day per week in office) £50-63K basic + benefits Are you an experienced UC Solutions Engineer looking for a new challenge? Do you have a strong background in VOIP, SIP, and related protocols utilising session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya etc and CRM systems along with NICE CX One, Genesys Pure Cloud or AI integration experience in a contact centre environment? Here at ARM we are recruiting for a full time permanent UC Solutions Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a knowledgeable Solutions Engineer with extensive experience in developing and optimizing contact center environments. The ideal candidate will have a strong background in VOIP, SIP, and session border controllers, along with a passion for delivering exceptional customer experiences. Responsibilities- Design, implement, and optimize contact center environments leveraging modern technologies. Collaborate with cross-functional teams to assess business requirements and translate them into technical solutions. Utilize expertise in VOIP and SIP to enhance communication capabilities within contact center platforms. Configure and manage session border controllers (SBCs) from leading brands such as Cisco, Ribbon, AudioCodes. Integrate various communication channels (voice, video, chat) to create a seamless omnichannel experience. Provide technical guidance and support during the implementation of new contact center solutions. Stay current with industry trends, emerging technologies, and best practices in contact center development. Qualifications- Minimum of 5 years of experience in solutions engineering within a contact center environment. Strong understanding of VOIP, SIP, and related protocols. Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, Avaya, and others. Familiarity with NICE CX One, Genesys Pure Cloud, or similar contact center platforms is a plus. Knowledge of CRM systems (eg, Salesforce, ServiceNow, SAP) and their integration within contact center environments. Experience with workforce management tools and AI integration is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
CX Engineer Location: London/Remote Salary: up to £48,000 Overview: We are seeking a skilled CX Engineer with a strong background in modern contact centre technologies to support NICE XC One. The ideal candidate will have at least 5 years of experience in application development and a passion for improving customer engagement. Key Responsibilities: Design, develop, and implement solutions using NICE CX One to optimize customer experience. Collaborate with cross-functional teams to enhance the functionality of contact centre applications, including IVR systems, web, and chatbots. Leverage knowledge of modern CC platforms to support integration and performance improvements. Utilize workforce management tools such as NICE or Verint to streamline operations and enhance workforce management. Integrate AI solutions to improve customer interactions and operational efficiency. Manage CRM integrations, including Salesforce, ServiceNow, and SAP, to ensure seamless data flow and enhance customer service capabilities. Troubleshoot and resolve technical issues related to CX applications and infrastructure. Stay current with industry trends and advancements in contact centre technologies. Qualifications: Relevant experience in application development within a contact centre environment. Proficiency with NICE or other WFM platforms is a plus. Familiarity with Genesys Pure Cloud is a plus. Experience with IVR development and implementation. Knowledge of web and chatbot development and integration. Experience with AI technologies and their application in customer experience. Strong understanding of CRM systems, particularly Salesforce, ServiceNow, and SAP. Experience with workforce management systems, specifically NCE or Verint, is a plus. Fluency in programming languages such as Java, JSON, C#, and Python is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
08/10/2024
Full time
CX Engineer Location: London/Remote Salary: up to £48,000 Overview: We are seeking a skilled CX Engineer with a strong background in modern contact centre technologies to support NICE XC One. The ideal candidate will have at least 5 years of experience in application development and a passion for improving customer engagement. Key Responsibilities: Design, develop, and implement solutions using NICE CX One to optimize customer experience. Collaborate with cross-functional teams to enhance the functionality of contact centre applications, including IVR systems, web, and chatbots. Leverage knowledge of modern CC platforms to support integration and performance improvements. Utilize workforce management tools such as NICE or Verint to streamline operations and enhance workforce management. Integrate AI solutions to improve customer interactions and operational efficiency. Manage CRM integrations, including Salesforce, ServiceNow, and SAP, to ensure seamless data flow and enhance customer service capabilities. Troubleshoot and resolve technical issues related to CX applications and infrastructure. Stay current with industry trends and advancements in contact centre technologies. Qualifications: Relevant experience in application development within a contact centre environment. Proficiency with NICE or other WFM platforms is a plus. Familiarity with Genesys Pure Cloud is a plus. Experience with IVR development and implementation. Knowledge of web and chatbot development and integration. Experience with AI technologies and their application in customer experience. Strong understanding of CRM systems, particularly Salesforce, ServiceNow, and SAP. Experience with workforce management systems, specifically NCE or Verint, is a plus. Fluency in programming languages such as Java, JSON, C#, and Python is a plus. Strong problem-solving skills and ability to work collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking a Principal Information Governance Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
08/10/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking a Principal Information Governance Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
NO SPONSORSHIP Information Governance - Data Privacy/Cyber Security They're seeing people that are more technical and they want more cyber security This is what it is: it is a data governance role out of highly regulated environments, financial is a huge plus, more governance policies procedures, records management systems, built a data privacy system, any Collabra or tableau, data leakage, records management, etc. They want 7 years of applicable experience The Associate Principal, Information Governance and Privacy (reporting to the Privacy and Data Protection Officer) is responsible for supporting the development and implementation of information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements for external organizations with whom OCC has a business need to share information; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Primary Duties and Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Technical Skills: Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Education and/or Experience: Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience 7 or more years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry Certificates or Licenses: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
07/10/2024
Full time
NO SPONSORSHIP Information Governance - Data Privacy/Cyber Security They're seeing people that are more technical and they want more cyber security This is what it is: it is a data governance role out of highly regulated environments, financial is a huge plus, more governance policies procedures, records management systems, built a data privacy system, any Collabra or tableau, data leakage, records management, etc. They want 7 years of applicable experience The Associate Principal, Information Governance and Privacy (reporting to the Privacy and Data Protection Officer) is responsible for supporting the development and implementation of information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements for external organizations with whom OCC has a business need to share information; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Primary Duties and Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Technical Skills: Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Education and/or Experience: Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience 7 or more years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry Certificates or Licenses: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
