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*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.

*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops

WVNET is seeking a detail-oriented Business/Accounts Administrator to manage service agreements, user accounts, and support our business operations. This key role will ensure smooth contract management, efficient account administration, and provide critical support to our Business Office. WVNET connects K-12 schools, higher educational institutions, libraries, state and county government, and various not-for-profits to the Internet and the rest of the world through our state-of-the-art network and telecommunications expertise. Our team of dedicated IT professionals provide guidance and training to educators and staff in higher education and K-12 schools. Our research and development of software, tools, and systems address problems and tackle challenges that are unique to West Virginia's public institutions and not-for- profits. Work Location: Morgantown, WV, 26505 Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $45,000 - $55,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Associate's Degree in Business Administration, Finance, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE *Details of relevant experience must be shown in your resume. 1-3 years of experience in business management, finance or account administration. PREFERRED EXPERIENCE Experience with wvOASIS or similar financial systems. Familiarity with West Virginia higher education institution operations. Knowledge of West Virginia State Auditor policies and procedures. JOB DUTIES/RESPONSIBILITIES Service Agreement Administration: Track service agreements, MOUs, and contracts renewals. Monitor renewal dates and initiate timely renewal processes. Distribute agreements to relevant higher education institutions. Send timely reminders for upcoming renewals or expirations. Maintain a centralized, secure repository of all agreements, contracts, and financial transactions. Reconcile payments with terms of agreements. Coordinate with management on customer issues and service changes. Flag discrepancies or unusual patterns for review. Business Account Administration: Manage educational institution accounts across diverse service providers, platforms, and subscriptions, including but not limited to SignNow, Educause, and other industry-specific tools. Provide first-line support for account-related issues. Process and request new accounts, access control changes, and coordinate with service representatives for account adjustments. Maintain account security and compliance with educational data protection regulations. Generate and analyze active user reports. Oversee account management tasks: billing, renewals, in coordination with Business Operations Manager. Stay updated on all active platforms' features and policies. Financial Support: Manage monthly P-Card reconciliations within wvOASIS. Review all Cardholder transactions and supporting documentation Retrieve and reconcile the monthly credit card statement in accordance with WV State Auditor policies and procedures. Administrative Support: Assist in reviewing and processing bi-weekly timecards. Provide administrative support to Business Office. KNOWLEDGE/SKILLS/ABILITIES Proficiency in Microsoft Office Suite, especially Excel. Experience with ERP systems and payroll software preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to maintain confidentiality of sensitive information. Data entry and basic bookkeeping. Time management and multitasking. Problem-solving and critical thinking. Basic math and financial calculations EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.

WVNET is seeking a detail-oriented Business/Accounts Administrator to manage service agreements, user accounts, and support our business operations. This key role will ensure smooth contract management, efficient account administration, and provide critical support to our Business Office. WVNET connects K-12 schools, higher educational institutions, libraries, state and county government, and various not-for-profits to the Internet and the rest of the world through our state-of-the-art network and telecommunications expertise. Our team of dedicated IT professionals provide guidance and training to educators and staff in higher education and K-12 schools. Our research and development of software, tools, and systems address problems and tackle challenges that are unique to West Virginia's public institutions and not-for- profits. Work Location: Morgantown, WV, 26505 Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $45,000 - $55,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Associate's Degree in Business Administration, Finance, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE *Details of relevant experience must be shown in your resume. 1-3 years of experience in business management, finance or account administration. PREFERRED EXPERIENCE Experience with wvOASIS or similar financial systems. Familiarity with West Virginia higher education institution operations. Knowledge of West Virginia State Auditor policies and procedures. JOB DUTIES/RESPONSIBILITIES Service Agreement Administration: Track service agreements, MOUs, and contracts renewals. Monitor renewal dates and initiate timely renewal processes. Distribute agreements to relevant higher education institutions. Send timely reminders for upcoming renewals or expirations. Maintain a centralized, secure repository of all agreements, contracts, and financial transactions. Reconcile payments with terms of agreements. Coordinate with management on customer issues and service changes. Flag discrepancies or unusual patterns for review. Business Account Administration: Manage educational institution accounts across diverse service providers, platforms, and subscriptions, including but not limited to SignNow, Educause, and other industry-specific tools. Provide first-line support for account-related issues. Process and request new accounts, access control changes, and coordinate with service representatives for account adjustments. Maintain account security and compliance with educational data protection regulations. Generate and analyze active user reports. Oversee account management tasks: billing, renewals, in coordination with Business Operations Manager. Stay updated on all active platforms' features and policies. Financial Support: Manage monthly P-Card reconciliations within wvOASIS. Review all Cardholder transactions and supporting documentation Retrieve and reconcile the monthly credit card statement in accordance with WV State Auditor policies and procedures. Administrative Support: Assist in reviewing and processing bi-weekly timecards. Provide administrative support to Business Office. KNOWLEDGE/SKILLS/ABILITIES Proficiency in Microsoft Office Suite, especially Excel. Experience with ERP systems and payroll software preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to maintain confidentiality of sensitive information. Data entry and basic bookkeeping. Time management and multitasking. Problem-solving and critical thinking. Basic math and financial calculations EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.