NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
20/06/2025
Full time
NO SPONSORSHIP Service Management - ServiceNow CSDM Models and Mapping What do you do within service mapping? Do you have any experience (manually) creating CSDM models outside of using service mapping? If so, can you elaborate? Are you ok with doing architecture and ServiceNow administration, meaning are you good with not doing architecture only? You will know how to use automation to create maps and models. This job is specifically seeking individuals with the expertise to perform these activities without having service mapping perform the steps. Salary: $127k to $155k plus 15% bonus Location: Chicago, IL 3 days onsite 2 days Remote This is on the infrastructure side of ServiceNow (administration). Service mapping is key. You will be managing the population of ServiceNow configuration management CMDB CSDM model, ServiceNow discovery. ITIL model It infrastructure topology. Manage cloud inventory, IT asset management, change management, incident and problem management, event management. 5 years ITSM workflow development automated discovery and architecture key question is what do you do within service mapping/ Primary Duties and Responsibilities: Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)
Request Technology - Craig Johnson
Oakland, California
*This is a remote contract role* Prestigious Enterprise Company is currently seeking an IAM Business Analyst with SailPoint experience. Candidate will support the Identity and Access Management service, which seeks to create a delightful access experience that optimizes usability, accountability, and cyber risk exposure. This role requires a seasoned SailPoint BA that will perform comprehensive discovery and classification of all non-person identities in the IAM roadmap. This involves working with stakeholders in various teams (DevOps, Infrastructure & Operations, App Dev) to identify and assign ownership to non-person accounts. Qualifications: Strong experience in business analysis within the IAM domain. Ability to gather and document requirements from stakeholders and translate business needs into functional specifications or process designs. A solid understanding of IAM fundamentals as they apply to both person and non-person accounts is required. Understanding of what non-person identities are and how they are used. Familiarity with the lifecycle of accounts. Hands-on experience with IAM tools, such as SailPoint IIQ and CyberArk. The candidate should know how such tools can be configured to manage account certifications, and reporting for accounts. Ability to run reports or configure access review campaigns in these systems is a plus. Proficiency in analyzing access data and identity records. Should be comfortable using spreadsheets, databases, or reporting tools to identify patterns. Attention to detail is crucial. Ability to design clear processes and workflows for identity management (eg, a workflow for requesting non-person accounts.) Excellent documentation skills are required to create policies, procedures, standards, and job aids that will be used by technical and non-technical teams. Excellent communication skills, both written and verbal. This role involves liaison between technical teams and business units the BA must be able to articulate the importance of controls to non-technical stakeholders and relay business priorities to technical implementers. Experience running meetings or workshops to discuss requirements or review findings is important. Strong organizational and time-management skills. The role requires managing multiple initiatives simultaneously. The ideal candidate can prioritize tasks, handle project timelines, and work independently with minimal supervision. Required Skills: While this is not a hands-on engineering role, experience with Scripting or basic programming with Python, Java or PowerShell can help in understanding automation of identity tasks. Knowledge of database queries or reporting tools can assist in pulling together identity data. Exposure to cloud environments (Azure, AWS, Oracle, GCP) and their native identity constructs (like AWS IAM roles, Azure service principals, etc.) is a plus.
20/06/2025
Project-based
*This is a remote contract role* Prestigious Enterprise Company is currently seeking an IAM Business Analyst with SailPoint experience. Candidate will support the Identity and Access Management service, which seeks to create a delightful access experience that optimizes usability, accountability, and cyber risk exposure. This role requires a seasoned SailPoint BA that will perform comprehensive discovery and classification of all non-person identities in the IAM roadmap. This involves working with stakeholders in various teams (DevOps, Infrastructure & Operations, App Dev) to identify and assign ownership to non-person accounts. Qualifications: Strong experience in business analysis within the IAM domain. Ability to gather and document requirements from stakeholders and translate business needs into functional specifications or process designs. A solid understanding of IAM fundamentals as they apply to both person and non-person accounts is required. Understanding of what non-person identities are and how they are used. Familiarity with the lifecycle of accounts. Hands-on experience with IAM tools, such as SailPoint IIQ and CyberArk. The candidate should know how such tools can be configured to manage account certifications, and reporting for accounts. Ability to run reports or configure access review campaigns in these systems is a plus. Proficiency in analyzing access data and identity records. Should be comfortable using spreadsheets, databases, or reporting tools to identify patterns. Attention to detail is crucial. Ability to design clear processes and workflows for identity management (eg, a workflow for requesting non-person accounts.) Excellent documentation skills are required to create policies, procedures, standards, and job aids that will be used by technical and non-technical teams. Excellent communication skills, both written and verbal. This role involves liaison between technical teams and business units the BA must be able to articulate the importance of controls to non-technical stakeholders and relay business priorities to technical implementers. Experience running meetings or workshops to discuss requirements or review findings is important. Strong organizational and time-management skills. The role requires managing multiple initiatives simultaneously. The ideal candidate can prioritize tasks, handle project timelines, and work independently with minimal supervision. Required Skills: While this is not a hands-on engineering role, experience with Scripting or basic programming with Python, Java or PowerShell can help in understanding automation of identity tasks. Knowledge of database queries or reporting tools can assist in pulling together identity data. Exposure to cloud environments (Azure, AWS, Oracle, GCP) and their native identity constructs (like AWS IAM roles, Azure service principals, etc.) is a plus.
Applications Support Analyst Southampton - 5 Days On-site £26,000 - £30,000 DOE Our client is a long-established SaaS organisation currently expanding their Application Support team. They're looking for an enthusiastic Applications Support Analyst to help manage and resolve support issues while contributing to more analytical tasks and escalating when necessary. This is a great opportunity for someone with a passion for technology, whether you're looking for your first role in applications support or someone with previous support experience ready for a new challenge with growth potential in a supportive team environment. We're looking for candidates who possess the following: Great communication skills both written and verbal Passionate about technology Experience on ERP is a plus If you're interested please apply below.
20/06/2025
Full time
Applications Support Analyst Southampton - 5 Days On-site £26,000 - £30,000 DOE Our client is a long-established SaaS organisation currently expanding their Application Support team. They're looking for an enthusiastic Applications Support Analyst to help manage and resolve support issues while contributing to more analytical tasks and escalating when necessary. This is a great opportunity for someone with a passion for technology, whether you're looking for your first role in applications support or someone with previous support experience ready for a new challenge with growth potential in a supportive team environment. We're looking for candidates who possess the following: Great communication skills both written and verbal Passionate about technology Experience on ERP is a plus If you're interested please apply below.
IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based Our Berkshire/Newbury based client is a forward-thinking organization dedicated to delivering reliable, secure, and scalable technology solutions. As they continue to grow they are looking to add an experienced IT Infrastructure Analyst to support and optimize their core technology systems. As an IT Infrastructure Analyst you will be responsible for monitoring, maintaining, and improving the performance, security and stability of group IT systems and networks. You'll work closely with internal stakeholders and technical teams to ensure their infrastructure meets the needs of the business. Role remit Monitor and maintain physical and virtual server environments as the Azure cloud journey progresses. Troubleshoot and resolve infrastructure issues related to Servers, networks, storage, and cloud platforms. Assist in the design and implementation of infrastructure upgrades and new technology rollouts. Collaborate with cybersecurity teams to ensure secure infrastructure practices. Support disaster recovery and business continuity planning and testing. Maintain documentation for systems architecture, procedures, and changes. Ensure compliance with company policies and regulatory standards. Your background MS365, Defender, Intune, Active Directory, Windows Server Pedigree in cyber security risks and how to mitigate threats Azure hosted and on-premise infrastructures Experience supporting hybrid or multi-cloud environments Cyber security best practice Our client offers an excellent package and commitment to training and development. If you are interested in building and maintaining robust IT systems that support business growth please contact IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based
20/06/2025
Full time
IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based Our Berkshire/Newbury based client is a forward-thinking organization dedicated to delivering reliable, secure, and scalable technology solutions. As they continue to grow they are looking to add an experienced IT Infrastructure Analyst to support and optimize their core technology systems. As an IT Infrastructure Analyst you will be responsible for monitoring, maintaining, and improving the performance, security and stability of group IT systems and networks. You'll work closely with internal stakeholders and technical teams to ensure their infrastructure meets the needs of the business. Role remit Monitor and maintain physical and virtual server environments as the Azure cloud journey progresses. Troubleshoot and resolve infrastructure issues related to Servers, networks, storage, and cloud platforms. Assist in the design and implementation of infrastructure upgrades and new technology rollouts. Collaborate with cybersecurity teams to ensure secure infrastructure practices. Support disaster recovery and business continuity planning and testing. Maintain documentation for systems architecture, procedures, and changes. Ensure compliance with company policies and regulatory standards. Your background MS365, Defender, Intune, Active Directory, Windows Server Pedigree in cyber security risks and how to mitigate threats Azure hosted and on-premise infrastructures Experience supporting hybrid or multi-cloud environments Cyber security best practice Our client offers an excellent package and commitment to training and development. If you are interested in building and maintaining robust IT systems that support business growth please contact IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based
3rd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol. The Role As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the ability to make key technical decisions on your own accord. You will have excellent communication skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up to date with advancements in technology Identify Continual Improvement opportunities The Requirements Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos DHCP Internet Information Services Microsoft Windows Server (2016, 2019 & 2022) - including server core Windows 10 Desirable PKI, N-cypher and Certificate Management Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments Windows Server Update Services Trellix ePO, ENS, Firewall, Application Control, DLP Scripting (PowerShell, VB, etc.) Print Services RSA Exposure to Virtualisation technologies Understanding of Networking - WAN/LAN + Firewalls + Routing If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
20/06/2025
Full time
3rd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol. The Role As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the ability to make key technical decisions on your own accord. You will have excellent communication skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up to date with advancements in technology Identify Continual Improvement opportunities The Requirements Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos DHCP Internet Information Services Microsoft Windows Server (2016, 2019 & 2022) - including server core Windows 10 Desirable PKI, N-cypher and Certificate Management Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments Windows Server Update Services Trellix ePO, ENS, Firewall, Application Control, DLP Scripting (PowerShell, VB, etc.) Print Services RSA Exposure to Virtualisation technologies Understanding of Networking - WAN/LAN + Firewalls + Routing If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Software Asset Management Administator/Analyst (SAMS Administrator/SAMS Analyst) - Our client is looking for an experienced SAMS Administrator/Analyst with a background in Software Licencing - IT Asset Management - IT Procurement - IT Contracts. The role will involve support management of software, including licences - devices - and Servers. You need a blend of the following:- Experience in Software Estate Licencing Experience in Software Asset Management, including planning - acquiring - delivery - auditing etc Knowledge of IT contract renewal and IT Procurement Cost Management Worked with Global Supplier sand Contracts Strong Communication and analytical skills If this could be your next hybrid career move, please forward your CV in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
20/06/2025
Full time
Software Asset Management Administator/Analyst (SAMS Administrator/SAMS Analyst) - Our client is looking for an experienced SAMS Administrator/Analyst with a background in Software Licencing - IT Asset Management - IT Procurement - IT Contracts. The role will involve support management of software, including licences - devices - and Servers. You need a blend of the following:- Experience in Software Estate Licencing Experience in Software Asset Management, including planning - acquiring - delivery - auditing etc Knowledge of IT contract renewal and IT Procurement Cost Management Worked with Global Supplier sand Contracts Strong Communication and analytical skills If this could be your next hybrid career move, please forward your CV in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13. The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too. It's a broad, varied & challenging role including:- Providing telephone support to clients, addressing technical issues efficiently and effectively Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors Offering onsite support to resolve hardware and software problems directly at the client's location Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:- Microsoft 365 Admin Center Exchange Admin Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development. Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential)
20/06/2025
Full time
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13. The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too. It's a broad, varied & challenging role including:- Providing telephone support to clients, addressing technical issues efficiently and effectively Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors Offering onsite support to resolve hardware and software problems directly at the client's location Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:- Microsoft 365 Admin Center Exchange Admin Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development. Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential)
Contract Actuarial Calculations Analyst - DB (Defined Benefits) Our client is looking for an Actuarial Calculations Analyst with Defined Benefits experience. The assignment has been initially scoped for 3 - 6 months with potential to extend beyond long term thereafter. The role has been deemed Inside IR35. Fully remote working Inside IR35 Market rates Skills & experience Solid Actuarial experience Defined Benefit experience Manual calculations Experience of completing member options calculations. Support the growth/development of the DB area and our member experience. Able to provide calculation support for standard and non-standard member option calculations Analyse new scheme benefit data and enable automated tool (to run and maximise outputs in order to remove manual calculations support). FIA qualification Strong IT skills, particularly Excel Knowledge of technical actuarial concepts, specifically principles underlying bulk annuity pricing Awareness of DB buy in/buy out market, life insurance/relevant regulation. Experience of pensions or investment consultancy, life insurer or reinsurer. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
20/06/2025
Project-based
Contract Actuarial Calculations Analyst - DB (Defined Benefits) Our client is looking for an Actuarial Calculations Analyst with Defined Benefits experience. The assignment has been initially scoped for 3 - 6 months with potential to extend beyond long term thereafter. The role has been deemed Inside IR35. Fully remote working Inside IR35 Market rates Skills & experience Solid Actuarial experience Defined Benefit experience Manual calculations Experience of completing member options calculations. Support the growth/development of the DB area and our member experience. Able to provide calculation support for standard and non-standard member option calculations Analyse new scheme benefit data and enable automated tool (to run and maximise outputs in order to remove manual calculations support). FIA qualification Strong IT skills, particularly Excel Knowledge of technical actuarial concepts, specifically principles underlying bulk annuity pricing Awareness of DB buy in/buy out market, life insurance/relevant regulation. Experience of pensions or investment consultancy, life insurer or reinsurer. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
SOC Analyst - Infrastructure - Up to £50,000pa - Southampton Location: Southampton (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender . You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Southampton. If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now
20/06/2025
Project-based
SOC Analyst - Infrastructure - Up to £50,000pa - Southampton Location: Southampton (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender . You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Southampton. If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now
SOC Analyst - Infrastructure - Up to £50,000pa - Cardiff Location: Cardiff (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender . You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Cardiff If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now .
20/06/2025
Project-based
SOC Analyst - Infrastructure - Up to £50,000pa - Cardiff Location: Cardiff (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender . You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Cardiff If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now .
SOC Analyst - Infrastructure - Up to £50,000pa - Hull Location: Hull (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender. You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Hull If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now.
20/06/2025
Project-based
SOC Analyst - Infrastructure - Up to £50,000pa - Hull Location: Hull (Hybrid - 3 days onsite) Salary: Up to £50,000 A major UK infrastructure organisation is seeking a SOC Analyst to help strengthen its cyber defence capabilities. This is a great opportunity to join a Microsoft-focused environment and work hands-on with leading security tools like Microsoft Sentinel and Defender. You'll support the organisation's security operations by deploying and managing monitoring tools, responding to threats, and enhancing infrastructure protection across IT and OT environments. Key Responsibilities: Deploying and optimising Microsoft Sentinel and Microsoft Defender Monitoring alerts, investigating incidents, and supporting response efforts Managing core security infrastructure including Firewalls, antivirus, encryption, and cloud platforms Supporting audits, compliance reviews, and risk assessments Collaborating with internal teams and third-party partners to drive secure operations Ideal Candidate Profile: 5+ years in IT and/or cybersecurity roles Hands-on experience with Microsoft Sentinel and Defender Knowledge of Microsoft 365 and Azure security services (ideal but not essential) A recognised security qualification (eg, CISMP, GSEC, Level 4+ apprenticeship) Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Hull If you're an experienced SOC Analyst ready to join a Microsoft-centric environment and play a key role in protecting critical infrastructure, apply now.
Business Transformation Project Manager- CMMC/NIST/DFARS vacancy for our Zurich based client in Aerospace Industry Your tasks: Process Analysis and Improvement: Lead workshops with stakeholders to map and analyze CUI data flows, evaluate end-to-end business processes, and propose compliant, streamlined ways of working. Propose Process Updates: Review current business processes across functions (eg, Sales & Marketing, Project Management, Engineering/Manufacturing, Order-to-Cash) and recommend updates based on compliance and regulatory requirements. Update Existing Processes: Work with local process owners to review, approve, and implement proposed updates using standard formats and required procedures. Coordinate with business analysts on related projects to ensure alignment and avoid duplication of efforts. Partner with IT and IS teams to define scope and support the creation of process documents and SOPs. Engage with cross-functional teams and stakeholders across various global programs to drive alignment and adoption. Create detailed process documentation and reports as required at the country level. Your experience/knowledge: Several years of experience as a Business Analyst or Business Transformation PM with experience mapping out end-to-end business processes and SOPs and updating them in various forms (ie using Visio ). Strong background in compliance with NIST and CMMC standards . Cross-Functional Understanding: Solid grasp of how key business functions (engineering, manufacturing, sales, marketing) interact; no deep expertise needed, but strong high-level awareness is essential. Compliance & Collaboration: Experience supporting compliance efforts (eg, DFARS/CMMC), understanding how regulations impact processes, and working closely with IT, cybersecurity, legal, and other teams. Ability to work effectively with teams across various departments, such as IT, cybersecurity, legal, trade compliance, and procurement. Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Zurich, Switzerland Work setting: Hybrid Sector: Aerospace Start: 06/2025 Duration: 6 months Workload: 100% Ref .Nr.: BH 23003 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
19/06/2025
Project-based
Business Transformation Project Manager- CMMC/NIST/DFARS vacancy for our Zurich based client in Aerospace Industry Your tasks: Process Analysis and Improvement: Lead workshops with stakeholders to map and analyze CUI data flows, evaluate end-to-end business processes, and propose compliant, streamlined ways of working. Propose Process Updates: Review current business processes across functions (eg, Sales & Marketing, Project Management, Engineering/Manufacturing, Order-to-Cash) and recommend updates based on compliance and regulatory requirements. Update Existing Processes: Work with local process owners to review, approve, and implement proposed updates using standard formats and required procedures. Coordinate with business analysts on related projects to ensure alignment and avoid duplication of efforts. Partner with IT and IS teams to define scope and support the creation of process documents and SOPs. Engage with cross-functional teams and stakeholders across various global programs to drive alignment and adoption. Create detailed process documentation and reports as required at the country level. Your experience/knowledge: Several years of experience as a Business Analyst or Business Transformation PM with experience mapping out end-to-end business processes and SOPs and updating them in various forms (ie using Visio ). Strong background in compliance with NIST and CMMC standards . Cross-Functional Understanding: Solid grasp of how key business functions (engineering, manufacturing, sales, marketing) interact; no deep expertise needed, but strong high-level awareness is essential. Compliance & Collaboration: Experience supporting compliance efforts (eg, DFARS/CMMC), understanding how regulations impact processes, and working closely with IT, cybersecurity, legal, and other teams. Ability to work effectively with teams across various departments, such as IT, cybersecurity, legal, trade compliance, and procurement. Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Zurich, Switzerland Work setting: Hybrid Sector: Aerospace Start: 06/2025 Duration: 6 months Workload: 100% Ref .Nr.: BH 23003 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Supplying energy to 2.3 million customers and leading the way in the energy transition requires an agile organization that makes smart choices. Data helps with this and the demand for data will only increase. There is a lot coming up, for example sharing data with the sector and the government, in order to be able to build smarter and faster. As a Senior Information Analyst in the data domain, you will support the teams in translating the stakeholder needs into concrete data models supported by data analyses. In addition, with your knowledge and experience, you have a steering role (on content) in the recently started department of Information Analysts. The aim of this department is to further develop the field of Information Analysis. What does your day as an Information Analyst Data look like at Stedin? You start your working day and join the Daily Scrum and briefly discuss what you have been working on and what your plans are for the coming day. Here you can hear what your colleagues are working on. Together with a colleague, solutions can be devised for any problems you encounter. You have recently worked on analysing requirements for a new data product, and created a data model based on that. Now it is ready to be validated against the requirements and you discuss the findings with Data Engineers and the relevant users. You discuss the refinement of new features with your teammates and your Product Owner. In this way, you and your team ensure that the upcoming work is clear to pick up. You take action points with you and work them out independently. You then consult with the other analysts about modelling issues so that we remain uniform in our data modelling. Your strengths Make us happy As a Senior Information Analyst, you are a driven professional who acts proactively and knows how to seize opportunities. Accuracy is of paramount importance to you, and you make sure that even the smallest details are right. Moreover, you have experience in working with different stakeholders, where you know how to connect diverse interests and achieve results. You are also able to take your colleagues along in the further development of the field from the content. What else makes you our new Information Analyst Data? Bachelor's degree in thinking and working level and at least 3 years of work experience in performing information and data analyses; You are familiar with data integration techniques; experience with SQL on Databricks as well as on SQL server is an advantage. You have experience in drawing up functional specifications for Reports and APIs. You have knowledge of or experience with data modelling, such as dimensional modelling. Experience with modelling data models and structures using the Enterprise Architect application is an advantage. A good team, You belong to that Right from day one, you will work together with one of the 12 Agile Release Trains (ART). The ARTs consist of BizDevOps Teams in which we work according to the agile philosophy. And where we all look to the future. Enthusiastic, eager to learn, hardworking and always in for a good time. Collaborate with other teams? That's what we have the Big Room Planning for. A big happening, with many celebrations without sacrificing the work speed. You want to experience it! What binds us? The drive to puzzle and come up with the best solutions together. To promote transparency and cooperation, we work with 'Big Room Planning'. This is a (Agile) SAFe-based two-day meeting that takes place every quarter. Colleagues from IT and business come together to determine what will be developed in the coming quarter during these two full and pleasant days.
19/06/2025
Project-based
Supplying energy to 2.3 million customers and leading the way in the energy transition requires an agile organization that makes smart choices. Data helps with this and the demand for data will only increase. There is a lot coming up, for example sharing data with the sector and the government, in order to be able to build smarter and faster. As a Senior Information Analyst in the data domain, you will support the teams in translating the stakeholder needs into concrete data models supported by data analyses. In addition, with your knowledge and experience, you have a steering role (on content) in the recently started department of Information Analysts. The aim of this department is to further develop the field of Information Analysis. What does your day as an Information Analyst Data look like at Stedin? You start your working day and join the Daily Scrum and briefly discuss what you have been working on and what your plans are for the coming day. Here you can hear what your colleagues are working on. Together with a colleague, solutions can be devised for any problems you encounter. You have recently worked on analysing requirements for a new data product, and created a data model based on that. Now it is ready to be validated against the requirements and you discuss the findings with Data Engineers and the relevant users. You discuss the refinement of new features with your teammates and your Product Owner. In this way, you and your team ensure that the upcoming work is clear to pick up. You take action points with you and work them out independently. You then consult with the other analysts about modelling issues so that we remain uniform in our data modelling. Your strengths Make us happy As a Senior Information Analyst, you are a driven professional who acts proactively and knows how to seize opportunities. Accuracy is of paramount importance to you, and you make sure that even the smallest details are right. Moreover, you have experience in working with different stakeholders, where you know how to connect diverse interests and achieve results. You are also able to take your colleagues along in the further development of the field from the content. What else makes you our new Information Analyst Data? Bachelor's degree in thinking and working level and at least 3 years of work experience in performing information and data analyses; You are familiar with data integration techniques; experience with SQL on Databricks as well as on SQL server is an advantage. You have experience in drawing up functional specifications for Reports and APIs. You have knowledge of or experience with data modelling, such as dimensional modelling. Experience with modelling data models and structures using the Enterprise Architect application is an advantage. A good team, You belong to that Right from day one, you will work together with one of the 12 Agile Release Trains (ART). The ARTs consist of BizDevOps Teams in which we work according to the agile philosophy. And where we all look to the future. Enthusiastic, eager to learn, hardworking and always in for a good time. Collaborate with other teams? That's what we have the Big Room Planning for. A big happening, with many celebrations without sacrificing the work speed. You want to experience it! What binds us? The drive to puzzle and come up with the best solutions together. To promote transparency and cooperation, we work with 'Big Room Planning'. This is a (Agile) SAFe-based two-day meeting that takes place every quarter. Colleagues from IT and business come together to determine what will be developed in the coming quarter during these two full and pleasant days.
our client is a London based leading tax technology start-up dedicated to simplifying global tax compliance for E-commerce businesses. Our platform automates complex tax calculations, registrations, and reporting, enabling clients to grow confidently without the complexity of tax management. We are experiencing rapid growth and are building a sensational team of ambitious, collaborative, and talented individuals. Joining our client means being part of a high-performing environment where your work directly impacts the success of our clients and the evolution of our platform Role Overview We are seeking a detail-oriented and technically inclined Implementation Specialist with an accounting background to join our Product team. This role is crucial in supporting client onboarding, particularly when complexities arise related to integrations, data handling, tax rules, charging tax at checkout, and nuanced tax registrations. You will be at the forefront of our product, working closely with clients and internal stakeholders to ensure the successful implementation and ongoing enhancement of our solution. Your insights and hands-on experience will help shape the future of the our clientour client platform as we continue to deliver the most advanced and user-friendly sales tax product in the world. Key Responsibilities * Client Onboarding: Support new client onboarding by addressing integration complexities and ensuring accurate, timely, and efficient data onboarding into the our clientour client platform. * Technical Integration: Work closely with clients and internal technical teams to integrate and configure E-commerce platforms, payment systems, and accounting systems. * Product and Process Improvement: Provide feedback and insights based on client interactions to support the development of new features, improve existing functionality, and enhance internal onboarding processes. * Technical Support: Assist in handling technical support tickets and resolving issues that arise during or after the onboarding process. Essential: * Big 4 or BDO and GT Newly qualified accountant (CA, ACA, ACCA, CIMA, CTA, CPA) or similar, ideally within one year post-qualification. * Excellent academic record in school and university. * Strong interest in technology applications. * Outstanding communication and interpersonal skills. * Self-starter with the ability and confidence to develop and implement their own projects and workload * Proactive, solution-oriented, and client-focused. Desirable: * Familiarity with E-commerce platforms (Shopify, Magento, etc.) and online payment gateways. * Experience or exposure to tax compliance tools and software. * Understanding of international indirect tax frameworks (Sales tax, VAT, GST). What We Offer * Competitive compensation and equity options * Flexible hybrid working arrangements. * Exceptional company culture with a supportive team backing you. * A culture of ownership, speed, and continuous learning. * Access to innovative technology and industry-leading tools. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
19/06/2025
Full time
our client is a London based leading tax technology start-up dedicated to simplifying global tax compliance for E-commerce businesses. Our platform automates complex tax calculations, registrations, and reporting, enabling clients to grow confidently without the complexity of tax management. We are experiencing rapid growth and are building a sensational team of ambitious, collaborative, and talented individuals. Joining our client means being part of a high-performing environment where your work directly impacts the success of our clients and the evolution of our platform Role Overview We are seeking a detail-oriented and technically inclined Implementation Specialist with an accounting background to join our Product team. This role is crucial in supporting client onboarding, particularly when complexities arise related to integrations, data handling, tax rules, charging tax at checkout, and nuanced tax registrations. You will be at the forefront of our product, working closely with clients and internal stakeholders to ensure the successful implementation and ongoing enhancement of our solution. Your insights and hands-on experience will help shape the future of the our clientour client platform as we continue to deliver the most advanced and user-friendly sales tax product in the world. Key Responsibilities * Client Onboarding: Support new client onboarding by addressing integration complexities and ensuring accurate, timely, and efficient data onboarding into the our clientour client platform. * Technical Integration: Work closely with clients and internal technical teams to integrate and configure E-commerce platforms, payment systems, and accounting systems. * Product and Process Improvement: Provide feedback and insights based on client interactions to support the development of new features, improve existing functionality, and enhance internal onboarding processes. * Technical Support: Assist in handling technical support tickets and resolving issues that arise during or after the onboarding process. Essential: * Big 4 or BDO and GT Newly qualified accountant (CA, ACA, ACCA, CIMA, CTA, CPA) or similar, ideally within one year post-qualification. * Excellent academic record in school and university. * Strong interest in technology applications. * Outstanding communication and interpersonal skills. * Self-starter with the ability and confidence to develop and implement their own projects and workload * Proactive, solution-oriented, and client-focused. Desirable: * Familiarity with E-commerce platforms (Shopify, Magento, etc.) and online payment gateways. * Experience or exposure to tax compliance tools and software. * Understanding of international indirect tax frameworks (Sales tax, VAT, GST). What We Offer * Competitive compensation and equity options * Flexible hybrid working arrangements. * Exceptional company culture with a supportive team backing you. * A culture of ownership, speed, and continuous learning. * Access to innovative technology and industry-leading tools. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
J unior Data Scientist - Python, Matlab - vacancy for our Basel in the Financial Se sector . Your tasks: Clean, organise, and standardise data from diverse sources. Prepare ready-for-use datasets for economists and researchers. Implement quality control measures to ensure data accuracy and consistency. Interpret and manage data in alignment with research objectives. Your experience/knowledge: Strong foundation in data science as a Data Scientist/Research Analyst Proficiency in Python and Matlab Familiarity with statistical tools and techniques Solid understanding of economics and financial markets Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Basel, Switzerland Work setting: Hybrid Sector: Banking Start: ASAP Duration: 6 months + Workload: 100% Ref .Nr.: BH 23094 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
19/06/2025
Project-based
J unior Data Scientist - Python, Matlab - vacancy for our Basel in the Financial Se sector . Your tasks: Clean, organise, and standardise data from diverse sources. Prepare ready-for-use datasets for economists and researchers. Implement quality control measures to ensure data accuracy and consistency. Interpret and manage data in alignment with research objectives. Your experience/knowledge: Strong foundation in data science as a Data Scientist/Research Analyst Proficiency in Python and Matlab Familiarity with statistical tools and techniques Solid understanding of economics and financial markets Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Basel, Switzerland Work setting: Hybrid Sector: Banking Start: ASAP Duration: 6 months + Workload: 100% Ref .Nr.: BH 23094 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
ABOUT YOU You are an experienced Business Analyst with a deep understanding of Financial Markets and Treasury products. You know how to translate complex front-to-back processes into clear functional solutions and accurate accounting flows. You enjoy working in dynamic, regulated environments where Finance and IT need to collaborate seamlessly. You're hands-on with data analysis, testing, and documentation, and comfortable coordinating squads and stakeholders to deliver change that works in practice, not just on paper. WHAT ARE YOU GOING TO DO Analyse new product launches, regulatory changes, or process optimisations and translate them into clear requirements Act as the link between Finance, IT, and business stakeholders to align solutions end-to-end Write functional specifications and test plans; execute and support testing, including daily product accounting checks Design and implement controls to ensure data quality and compliance Maintain user manuals, quick reference guides, and other documentation Support the Product Owner with backlog management and translating epics into actionable features and user stories Coordinate with other squads and programs to ensure smooth delivery across the chain AN IDEAL PROFILE WOULD BE Solid expertise in Wholesale Banking and Financial Markets products (eg FX, Money Market, Swaps, Securities, Repo) Strong grasp of product accounting, hedge accounting (nice to have), and financial reporting principles Proven experience with front-to-back flows and systems such as Murex, Summit, Sophis, or Calypso Hands-on skills in SQL and data impact analysis Good understanding of Agile ways of working and backlog management Excellent analytical and communication skills, fluent in English 10+ years of relevant experience in banking or financial services Tick all the boxes? Or almost all? Then hit apply, let's have a chat and see if this is your next challenge. ABOUT US: Levy is an international IT staffing organization providing recruitment and project resourcing services to companies ranging from start-ups to well established global players across the UK, Holland, Germany, Belgium, and the USA. By partnering with our clients, we provide tailored interim and permanent IT staffing solutions to help them deliver their initiatives across applications and infrastructure, touching areas such as Digital, Data, Cloud, Cybersecurity and ERP.
19/06/2025
Full time
ABOUT YOU You are an experienced Business Analyst with a deep understanding of Financial Markets and Treasury products. You know how to translate complex front-to-back processes into clear functional solutions and accurate accounting flows. You enjoy working in dynamic, regulated environments where Finance and IT need to collaborate seamlessly. You're hands-on with data analysis, testing, and documentation, and comfortable coordinating squads and stakeholders to deliver change that works in practice, not just on paper. WHAT ARE YOU GOING TO DO Analyse new product launches, regulatory changes, or process optimisations and translate them into clear requirements Act as the link between Finance, IT, and business stakeholders to align solutions end-to-end Write functional specifications and test plans; execute and support testing, including daily product accounting checks Design and implement controls to ensure data quality and compliance Maintain user manuals, quick reference guides, and other documentation Support the Product Owner with backlog management and translating epics into actionable features and user stories Coordinate with other squads and programs to ensure smooth delivery across the chain AN IDEAL PROFILE WOULD BE Solid expertise in Wholesale Banking and Financial Markets products (eg FX, Money Market, Swaps, Securities, Repo) Strong grasp of product accounting, hedge accounting (nice to have), and financial reporting principles Proven experience with front-to-back flows and systems such as Murex, Summit, Sophis, or Calypso Hands-on skills in SQL and data impact analysis Good understanding of Agile ways of working and backlog management Excellent analytical and communication skills, fluent in English 10+ years of relevant experience in banking or financial services Tick all the boxes? Or almost all? Then hit apply, let's have a chat and see if this is your next challenge. ABOUT US: Levy is an international IT staffing organization providing recruitment and project resourcing services to companies ranging from start-ups to well established global players across the UK, Holland, Germany, Belgium, and the USA. By partnering with our clients, we provide tailored interim and permanent IT staffing solutions to help them deliver their initiatives across applications and infrastructure, touching areas such as Digital, Data, Cloud, Cybersecurity and ERP.
Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs. From gathering and refining change requests, to working with developers on solutions, and considering the broader business impact of each update, this is a hands on, delivery focused role that sits right at the intersection of users, systems and support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (eg SQL-based, Sage, Client Server systems) Respond to user queries, troubleshoot application issues and escalate where needed Liaise with developers to help implement bug fixes and minor enhancements Document support procedures and contribute to application knowledge base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and Client Server models function Confident communicator with the ability to support users of varying technical skill Practical problem-solving skills and a keen eye for spotting recurring issues Desire to move into a more hybrid role with analysis, support, and delivery involvement Working knowledge of SQL, XML or Scripting tools (eg PowerShell, Python) What's in it for me? A genuinely varied and visible role within a respected and supportive team Opportunity to grow beyond pure support into analysis and change delivery Learn from experienced SMEs in a collaborative environment Contribute to change projects that genuinely improve the business 25 days holiday + bank holidays, pension, and professional development support We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
19/06/2025
Full time
Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs. From gathering and refining change requests, to working with developers on solutions, and considering the broader business impact of each update, this is a hands on, delivery focused role that sits right at the intersection of users, systems and support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (eg SQL-based, Sage, Client Server systems) Respond to user queries, troubleshoot application issues and escalate where needed Liaise with developers to help implement bug fixes and minor enhancements Document support procedures and contribute to application knowledge base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and Client Server models function Confident communicator with the ability to support users of varying technical skill Practical problem-solving skills and a keen eye for spotting recurring issues Desire to move into a more hybrid role with analysis, support, and delivery involvement Working knowledge of SQL, XML or Scripting tools (eg PowerShell, Python) What's in it for me? A genuinely varied and visible role within a respected and supportive team Opportunity to grow beyond pure support into analysis and change delivery Learn from experienced SMEs in a collaborative environment Contribute to change projects that genuinely improve the business 25 days holiday + bank holidays, pension, and professional development support We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
This Global Engineering Plc are looking for an IFS System Admin & Development Analyst to support the Lead Analyst in the 'day to day' technical aspects of the IFS solution. The role will grow over time as you learn the duties and responsibilities, with a long-term possibility of taking over the leadership of this area of IFS Client Details Global Engineering Plc Description This Global Engineering Plc are looking for an IFS System Admin & Development Analyst to support the Lead Analyst in the 'day to day' technical aspects of the IFS solution. The role will grow over time as you learn the duties and responsibilities, with a long-term possibility of taking over the leadership of this area of IFS. You will be part of a global ERP team supporting, designing & implementing new functionality to meet global requirements of the markets and the businesses to enable the company to drive the benefits from the ERP solution and its surrounding processes. You will be expected to ensure that all system administration, database and technical aspects of the IFS solution are maintained according to global standards and expectations of the business, that support is provided within the agreed service level targets and that solution improvements are managed to deliver the correct benefits to the business in line with expected priorities. The role will encompass many aspects of IT proficiency including but not limited to; SQL solution coding, Data analysis, Technical feasibility studies, Database and process improvements and efficiencies, Report design and user administration. It will also involve close collaboration with external auditors, business end users, global functional leaders and senior management therefore the ability to convey technical solutions to non-IT staff is essential. Key Responsibilities: Development of custom technical solutions to meet business needs within the ERP system. Support the System Admin & Development Lead in the various day-to-day activities and provide cover for them, where requested, during agreed periods and maintenance weekends. Maintenance of all reporting and documentation relating to the solution. Review of developments completed by other technical analysts for quality, consistency, integrity and security. Provide estimates for solution delivery both for yourself and other members of the team in accordance with agreed plans and communicate expected delivery dates to the business clearly and in line with agreed processes. Help to enforce the use of standard processes and practices by the solution team members, providing guidance and coaching where needed. Where appropriate, take the lead role in meetings with the business to help support and discuss improvements. Key Skills & Experience: Good knowledge of PL/SQL language Good knowledge of Oracle database administration Good knowledge of General IT systems Proven logical/methodical approach to challenging scenarios A desire to learn and develop your technical skills A desire to help guide the designing and implementing business processes, systems or solutions Ability to travel internationally/Fluency in English Computing degree or equivalent relevant qualification (Desirable) Other computer language skills and wider knowledge (Desirable) Knowledge of IFS ERP or other ERP systems (Desirable) Knowledge of Linux (Desirable) Oracle OCI Experience (Desirable) Proven experience of working in a professional environment and working with non-IT business stakeholders. Excellent collaboration and communications skills including remote relationships. Actively learns and challenges self to achieve or exceed benchmark performance. Naturally pursues continuous improvement, open to new ideas and change. Delivers on commitments, manages expectations and takes responsibility. Good business acumen, able to relate and explain how IT contributes to business results. Profile Good knowledge of PL/SQL language Good knowledge of Oracle database administration Good knowledge of General IT systems Proven logical/methodical approach to challenging scenarios A desire to learn and develop your technical skills A desire to help guide the designing and implementing business processes, systems or solutions Ability to travel internationally/Fluency in English Computing degree or equivalent relevant qualification (Desirable) Other computer language skills and wider knowledge (Desirable) Knowledge of IFS ERP or other ERP systems (Desirable) Knowledge of Linux (Desirable) Oracle OCI Experience (Desirable) Proven experience of working in a professional environment and working with non-IT business stakeholders. Excellent collaboration and communications skills including remote relationships. Actively learns and challenges self to achieve or exceed benchmark performance. Naturally pursues continuous improvement, open to new ideas and change. Delivers on commitments, manages expectations and takes responsibility. Good business acumen, able to relate and explain how IT contributes to business results. Job Offer Opportunity to join a global organisation Opportunity for clearly defined career progression
19/06/2025
Full time
This Global Engineering Plc are looking for an IFS System Admin & Development Analyst to support the Lead Analyst in the 'day to day' technical aspects of the IFS solution. The role will grow over time as you learn the duties and responsibilities, with a long-term possibility of taking over the leadership of this area of IFS Client Details Global Engineering Plc Description This Global Engineering Plc are looking for an IFS System Admin & Development Analyst to support the Lead Analyst in the 'day to day' technical aspects of the IFS solution. The role will grow over time as you learn the duties and responsibilities, with a long-term possibility of taking over the leadership of this area of IFS. You will be part of a global ERP team supporting, designing & implementing new functionality to meet global requirements of the markets and the businesses to enable the company to drive the benefits from the ERP solution and its surrounding processes. You will be expected to ensure that all system administration, database and technical aspects of the IFS solution are maintained according to global standards and expectations of the business, that support is provided within the agreed service level targets and that solution improvements are managed to deliver the correct benefits to the business in line with expected priorities. The role will encompass many aspects of IT proficiency including but not limited to; SQL solution coding, Data analysis, Technical feasibility studies, Database and process improvements and efficiencies, Report design and user administration. It will also involve close collaboration with external auditors, business end users, global functional leaders and senior management therefore the ability to convey technical solutions to non-IT staff is essential. Key Responsibilities: Development of custom technical solutions to meet business needs within the ERP system. Support the System Admin & Development Lead in the various day-to-day activities and provide cover for them, where requested, during agreed periods and maintenance weekends. Maintenance of all reporting and documentation relating to the solution. Review of developments completed by other technical analysts for quality, consistency, integrity and security. Provide estimates for solution delivery both for yourself and other members of the team in accordance with agreed plans and communicate expected delivery dates to the business clearly and in line with agreed processes. Help to enforce the use of standard processes and practices by the solution team members, providing guidance and coaching where needed. Where appropriate, take the lead role in meetings with the business to help support and discuss improvements. Key Skills & Experience: Good knowledge of PL/SQL language Good knowledge of Oracle database administration Good knowledge of General IT systems Proven logical/methodical approach to challenging scenarios A desire to learn and develop your technical skills A desire to help guide the designing and implementing business processes, systems or solutions Ability to travel internationally/Fluency in English Computing degree or equivalent relevant qualification (Desirable) Other computer language skills and wider knowledge (Desirable) Knowledge of IFS ERP or other ERP systems (Desirable) Knowledge of Linux (Desirable) Oracle OCI Experience (Desirable) Proven experience of working in a professional environment and working with non-IT business stakeholders. Excellent collaboration and communications skills including remote relationships. Actively learns and challenges self to achieve or exceed benchmark performance. Naturally pursues continuous improvement, open to new ideas and change. Delivers on commitments, manages expectations and takes responsibility. Good business acumen, able to relate and explain how IT contributes to business results. Profile Good knowledge of PL/SQL language Good knowledge of Oracle database administration Good knowledge of General IT systems Proven logical/methodical approach to challenging scenarios A desire to learn and develop your technical skills A desire to help guide the designing and implementing business processes, systems or solutions Ability to travel internationally/Fluency in English Computing degree or equivalent relevant qualification (Desirable) Other computer language skills and wider knowledge (Desirable) Knowledge of IFS ERP or other ERP systems (Desirable) Knowledge of Linux (Desirable) Oracle OCI Experience (Desirable) Proven experience of working in a professional environment and working with non-IT business stakeholders. Excellent collaboration and communications skills including remote relationships. Actively learns and challenges self to achieve or exceed benchmark performance. Naturally pursues continuous improvement, open to new ideas and change. Delivers on commitments, manages expectations and takes responsibility. Good business acumen, able to relate and explain how IT contributes to business results. Job Offer Opportunity to join a global organisation Opportunity for clearly defined career progression
Development Delivery Analyst - Banking - Hybrid - Must be Japanese Speaking Role - Development Delivery Analyst Duration - 6 months with very likely extension Location - Remote/Canary Wharf - 3 days per week in a Canary Wharf office Rate - £350 per day (Inside IR35) Languages - English and Japanese speaking is essential Role As the Status Reporting Professional, you will serve as a communication hub between various teams and stakeholders. Your role is to communicate and summarise updates overviews through weekly meeting as well as daily communication with development team members. By ensuring a clear, accurate, and timely flow of information, you will empower decision-makers, promote transparency, and support proactive risk management throughout the project life cycle. Tasks Status Reports Prepare reports that summarise the project's progress, providing a snapshot of the past week's unified project summary and challenges by collecting information from Dev team floor in bilingual manner (English and Japanese). Progress Summary: A concise review of weekly accomplishments. Task Tracking: Clear delineation of completed, ongoing, and upcoming tasks. Issues and Risks: Identification of potential obstacles and emerging risks with associated mitigation plans. Key Decisions: Documentation of significant decisions made during the week. Metrics Overview: Reporting on current performance indicators and KPIs to gauge project health. Status Gathering and Refining Collect and analyse detailed project status from various sources including team lead in the Dev team. Synthesize information to create clear insights reports. Stakeholder Communication Distribute updates to team managements and other relevant stakeholders. Ensure all parties remain aligned with the project's goals and current status. Risk Identification Proactively highlight potential roadblocks, dependencies, and challenges in reports Status Monitoring Consistently track project status against established milestones. GCS is acting as an Employment Business in relation to this vacancy.
19/06/2025
Project-based
Development Delivery Analyst - Banking - Hybrid - Must be Japanese Speaking Role - Development Delivery Analyst Duration - 6 months with very likely extension Location - Remote/Canary Wharf - 3 days per week in a Canary Wharf office Rate - £350 per day (Inside IR35) Languages - English and Japanese speaking is essential Role As the Status Reporting Professional, you will serve as a communication hub between various teams and stakeholders. Your role is to communicate and summarise updates overviews through weekly meeting as well as daily communication with development team members. By ensuring a clear, accurate, and timely flow of information, you will empower decision-makers, promote transparency, and support proactive risk management throughout the project life cycle. Tasks Status Reports Prepare reports that summarise the project's progress, providing a snapshot of the past week's unified project summary and challenges by collecting information from Dev team floor in bilingual manner (English and Japanese). Progress Summary: A concise review of weekly accomplishments. Task Tracking: Clear delineation of completed, ongoing, and upcoming tasks. Issues and Risks: Identification of potential obstacles and emerging risks with associated mitigation plans. Key Decisions: Documentation of significant decisions made during the week. Metrics Overview: Reporting on current performance indicators and KPIs to gauge project health. Status Gathering and Refining Collect and analyse detailed project status from various sources including team lead in the Dev team. Synthesize information to create clear insights reports. Stakeholder Communication Distribute updates to team managements and other relevant stakeholders. Ensure all parties remain aligned with the project's goals and current status. Risk Identification Proactively highlight potential roadblocks, dependencies, and challenges in reports Status Monitoring Consistently track project status against established milestones. GCS is acting as an Employment Business in relation to this vacancy.
Job Title: IT Tech Support Location: Schipol, NL (1 day week work from home/4 days in office) Salary/Rate: Up to £300 Per day (Inside IR35) Start Date: June Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coveraged broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organizational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organization * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
19/06/2025
Project-based
Job Title: IT Tech Support Location: Schipol, NL (1 day week work from home/4 days in office) Salary/Rate: Up to £300 Per day (Inside IR35) Start Date: June Job Type: 6 Month Contract Company Introduction Our client are a global telecoms company, they are industry leaders in coveraged broadband, mobile communications and video technology. Job Responsibilities/Objectives * This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities. * Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions * Perform remote troubleshooting through diagnostic techniques * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in the ticketing system * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures * Training other staff members on troubleshooting and diagnosing problems * Executive Support Required Skills/Experience The ideal candidate will have the following: * Previous experience of working in an IT support role * Previous experience within a customer service role * Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems * Excellent IT skills and computer literacy * Excellent organizational and collaboration skills * Outstanding written and verbal communication skills * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field * Strong interpersonal skills and ability to effectively communicate with users across the organization * Excellent team player * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender. * Knowledge/Experience of BMC Software USMS Ticketing platform * Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting * Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting * Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting. * Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.