IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc. A confident, enthusiastic 1st line IT Service Desk Analyst with strong customer service skills & broad technical knowledge, is sought for this dynamic, finance org who, are significantly investing in their IT services including new systems & applications using the latest technologies. The IT Service Desk Analyst will be part of a collaborative & supportive team who, provide 1st & 2nd line support to c1400 colleagues/users from across the business predominantly via phone/remote access plus some f2f too. The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:- Supporting Microsoft Windows 10 or 11 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN & LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Printers & Multi-Function Devices Any exposure to the following advantageous Intune, Exchange, Jira Service Management, iOS Apple devices &/or Microsoft SCCM. You will also be keen to learn about the latest Cloud & Cyber Security technologies, full training is on offer. The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels (including Directors) from across the business, providing a high level of customer service and sharing their ideas & suggestions to add value to their colleagues in the Technical and IT Service Desk teams too. Ideal opportunity for an enthusiastic IT Service Desk Technician keen to utilise, challenge & add to their skills, in a friendly, successful company, with a collaborative, customer-centric culture and a great work/life balance. Salary £30-32,000 depending on experience plus benefits including realistic bonus, 15% non-contributory pension, 28 days holiday, healthcare, home working (usually 1 day a week), great training & career progression etc Working Hours (35 a week) are Monday to Friday: 08:00-16:00 or 09:00-17:00 or 10:00-18:00. The team are predominantly based from smart, modern offices in based in North Bristol (BS16); plus some home/remote working (approx. 1 day a week). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc.
29/09/2023
Full time
IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc. A confident, enthusiastic 1st line IT Service Desk Analyst with strong customer service skills & broad technical knowledge, is sought for this dynamic, finance org who, are significantly investing in their IT services including new systems & applications using the latest technologies. The IT Service Desk Analyst will be part of a collaborative & supportive team who, provide 1st & 2nd line support to c1400 colleagues/users from across the business predominantly via phone/remote access plus some f2f too. The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:- Supporting Microsoft Windows 10 or 11 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN & LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Printers & Multi-Function Devices Any exposure to the following advantageous Intune, Exchange, Jira Service Management, iOS Apple devices &/or Microsoft SCCM. You will also be keen to learn about the latest Cloud & Cyber Security technologies, full training is on offer. The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels (including Directors) from across the business, providing a high level of customer service and sharing their ideas & suggestions to add value to their colleagues in the Technical and IT Service Desk teams too. Ideal opportunity for an enthusiastic IT Service Desk Technician keen to utilise, challenge & add to their skills, in a friendly, successful company, with a collaborative, customer-centric culture and a great work/life balance. Salary £30-32,000 depending on experience plus benefits including realistic bonus, 15% non-contributory pension, 28 days holiday, healthcare, home working (usually 1 day a week), great training & career progression etc Working Hours (35 a week) are Monday to Friday: 08:00-16:00 or 09:00-17:00 or 10:00-18:00. The team are predominantly based from smart, modern offices in based in North Bristol (BS16); plus some home/remote working (approx. 1 day a week). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Service Desk Analyst - Desktop, hardware etc; Bristol, BS16 & some home working too; £30-32k + bonus, 15% pension, 28 days holiday etc.
IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 28K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 28K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/09/2023
Full time
IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 28K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 28K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 26K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 26K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/09/2023
Full time
IT Support Technician (AV) - Near Edinburgh (Hybrid) - To 26K Lorien's Livingston based client, a leading name in the AV sector with a variety of customers across the globe, has asked us to help them in their searches for a IT Support/Service Desk specialist to join their team. This is not your usual 1st line role, however, as this offers an exciting chance for someone to delve into the realm of Audio-Visual technologies and support them as a key member of a well-appreciated squad. This individual will take the reins as the first point of contact for incoming requests, fulfil a range of support duties for users (some of which are detailed below), and enjoy working for a great organisation who will offer you plenty of opportunities to gain new skills and progress in your career. We've placed a couple of people into this team already too who are loving the place, so we'd be happy to share their great feedback with you! They're offering a starting salary of up to 26K for this one, and are happy with people working a hybrid model of 3 days in the office, 2 days WFH, so take a look at the finer details below and let us know if you're keen! An outline of some of the duties involved: Offering first line support to private and public sector clients Ensuring tickets are prioritised and resolved effectively and professionally Escalating issues where required to 2nd/3rd line or field teams Ensuring faults are logged and knowledge from resolutions is shared for ongoing team improvement Ensuring clients are looked after and have a positive outcome The skills/knowledge they're looking for: Some kind of background in 1st Line/Service Desk/Helpdesk support A confident individual, able to work with personnel at any level Ideally but can be trained if not: Any knowledge/skills across AV tech and systems, and other relevant technologies/areas such as HDMI/Ports/Network Audio Systems/DSPs/Videoconferencing offerings This is a great opportunity for a First Line specialist/IT Support Analyst/Service Desk professional looking to join a friendly and supportive team, further their career, and benefit from ongoing chances to upskill. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration before it's snapped up! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Robert Half Technology have partnered exclusively with an established not-for-profit organisation to recruit an IT Technician to join the team! You will be part of a growing team, who are going through a significant digital transformation journey! The position will be based onsite in Cambridge office. The Role You will be responsible for providing 1st and 2nd line support remotely and in person to end-users across the Cambridge and Oxford covering a wide range of hardware and software queries. Key responsibilities include: Logging and managing IT service desk tickets Triage and troubleshoot hardware and software problems On-boarding and off-boarding users Provide IT user training Support on ad-hoc IT service desk projects Set up, install and configure hardware products Asset management IT procurement Liaise with 3rd party suppliers Skills and Experience Proven 1st and 2nd line experience Good knowledge of MS365, Intune, Active Directory, Teams, Sharepoint Online Strong customer service skills Able to work independently Previous experience troubleshooting hardware ie desktops/laptops, Switches, Routers, AV equipment On Offer Salary between £28,000 - £34,000 Pension contribution up to 6% Cycle to work scheme 24 days annual leave (plus bank holidays) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice. Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.co.uk/fraud-alert
26/09/2023
Full time
Robert Half Technology have partnered exclusively with an established not-for-profit organisation to recruit an IT Technician to join the team! You will be part of a growing team, who are going through a significant digital transformation journey! The position will be based onsite in Cambridge office. The Role You will be responsible for providing 1st and 2nd line support remotely and in person to end-users across the Cambridge and Oxford covering a wide range of hardware and software queries. Key responsibilities include: Logging and managing IT service desk tickets Triage and troubleshoot hardware and software problems On-boarding and off-boarding users Provide IT user training Support on ad-hoc IT service desk projects Set up, install and configure hardware products Asset management IT procurement Liaise with 3rd party suppliers Skills and Experience Proven 1st and 2nd line experience Good knowledge of MS365, Intune, Active Directory, Teams, Sharepoint Online Strong customer service skills Able to work independently Previous experience troubleshooting hardware ie desktops/laptops, Switches, Routers, AV equipment On Offer Salary between £28,000 - £34,000 Pension contribution up to 6% Cycle to work scheme 24 days annual leave (plus bank holidays) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice. Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.co.uk/fraud-alert
Support Engineer - Birmingham (West Midlands) £25,000 - £40,000 We are currently partnered with a small, yet successful Managed service provider based in Coleshill (Birmingham), that is looking to grow their helpdesk support team due to growth and further investment. As the Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technologies, as you will be dealing with a number of different customers on a day-to-day basis. This is a great opportunity for someone in a 2nd line background who is looking for 3rd line experience and responsibilities. To be considered for the Support Engineer role: Good communication Proven experience working in an MSP or Telecoms company Experience working on a variety of different customers, not being focused on 1 or 2 customers A full driving license and a car Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the Support Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
25/09/2023
Full time
Support Engineer - Birmingham (West Midlands) £25,000 - £40,000 We are currently partnered with a small, yet successful Managed service provider based in Coleshill (Birmingham), that is looking to grow their helpdesk support team due to growth and further investment. As the Support Engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and visiting customer sites (mileage/expenses are paid) The new hire will need to be confident with a variety of technologies, as you will be dealing with a number of different customers on a day-to-day basis. This is a great opportunity for someone in a 2nd line background who is looking for 3rd line experience and responsibilities. To be considered for the Support Engineer role: Good communication Proven experience working in an MSP or Telecoms company Experience working on a variety of different customers, not being focused on 1 or 2 customers A full driving license and a car Day to day responsibilities will include: Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Responding to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Experience required for the Support Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication/Hyper- An ability to explain technical problems in a simple way to end users at all levels within the business. Experience with RMM solutions. Experience with backup software. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
