*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
30/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
LEAD ENDPOINT COMPUTING ENGINEER Long term contract - At least one year Vaccination required Rate: 55-65/hr C2C LOCATION: CHICAGO, IL 2 DAYS IN OFFICE, BUT MUST BE FLEXIBLE TO COME IN ADDITIONAL DAYS IF NEEDED You will support 950 workstations & virtual desktops. Windows and Macintosh workstations VDI management application delivery. 5 years experience and 3 years experience being a lead. Certifications MSCE or TIA security a plus strong Citrix xen desktop vdi software knowledge of EDC chrome firebox windows 10 windows 11 office 365 PowerShell Scripting SCCM carbon black VM rapid 7 Active Directory The Lead Endpoint Computing Engineer reports to the End User Engineering Manager and is responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Powershell, SCCM, AD Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management.
30/05/2023
LEAD ENDPOINT COMPUTING ENGINEER Long term contract - At least one year Vaccination required Rate: 55-65/hr C2C LOCATION: CHICAGO, IL 2 DAYS IN OFFICE, BUT MUST BE FLEXIBLE TO COME IN ADDITIONAL DAYS IF NEEDED You will support 950 workstations & virtual desktops. Windows and Macintosh workstations VDI management application delivery. 5 years experience and 3 years experience being a lead. Certifications MSCE or TIA security a plus strong Citrix xen desktop vdi software knowledge of EDC chrome firebox windows 10 windows 11 office 365 PowerShell Scripting SCCM carbon black VM rapid 7 Active Directory The Lead Endpoint Computing Engineer reports to the End User Engineering Manager and is responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Powershell, SCCM, AD Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management.
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
30/05/2023
Full time
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company needs a System Integration Manager. This role will focus on consumer service to drive IT to customer service Servers. This manager will ensure user needs are met and systems are compliant. This person will need experience with hire and fire responsibility. The manager should possess extensive knowledge of hospital operations and technology. Responsibilities: Manages and is responsible for assuring that assigned Interface team and Application Support Staff promote customer service excellence as established by the Director of Enterprise Applications. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the management of 280+ interface connections via Cloverleaf and Epic Bridges to support Epic and numerous third-party vendor integrations including PACS, Softlab, Cbord, POS systems, Xper, Digisonics CVIS, OnBase, Echo Medical Credentialing, and various tier 2 and 3 systems. Leads his/her team in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Responsible for managing assigned projects in support of IT initiatives and production system support. Ensuring the Application Portfolio is kept up to date for assigned components. Makes budget recommendations based on identified needs. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Assumes the lead role during system outages and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Interface team and the Application Support Staff with regard to new and existing technologies within the company. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships EDUCATION/EXPERIENCE: Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus
30/05/2023
Full time
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company needs a System Integration Manager. This role will focus on consumer service to drive IT to customer service Servers. This manager will ensure user needs are met and systems are compliant. This person will need experience with hire and fire responsibility. The manager should possess extensive knowledge of hospital operations and technology. Responsibilities: Manages and is responsible for assuring that assigned Interface team and Application Support Staff promote customer service excellence as established by the Director of Enterprise Applications. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the management of 280+ interface connections via Cloverleaf and Epic Bridges to support Epic and numerous third-party vendor integrations including PACS, Softlab, Cbord, POS systems, Xper, Digisonics CVIS, OnBase, Echo Medical Credentialing, and various tier 2 and 3 systems. Leads his/her team in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Responsible for managing assigned projects in support of IT initiatives and production system support. Ensuring the Application Portfolio is kept up to date for assigned components. Makes budget recommendations based on identified needs. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Assumes the lead role during system outages and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Interface team and the Application Support Staff with regard to new and existing technologies within the company. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships EDUCATION/EXPERIENCE: Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus
Job purpose The role will be a mixture of infrastructure and supplier management, as well as hands-on technical work from an Infrastructure standpoint. The ideal candidate will have hands-on technical knowledge, with the ability to step into all areas of infrastructure and assist the team with day-to-day tasks. Good knowledge of M365 (including AzureAD, Exchange, Endpoint Manager (Intune), OneDrive, SharePoint, Teams including Teams Voice and Teams Rooms), iManage, Meraki Wi-Fi & Switches, Cisco Umbrella, Mimecast, Egress, Varonis, Advanced Windows Server 2016/2019 management skills (including DHCP, DNS, NPS, Certificates, Group Policy & Active Directory), LAN/WAN management including MPLS. Job Responsibilities Delivering both on-prem & cloud infrastructure refresh projects through managing, implementation, testing, design & planning. Able to Identify technical risks, issues, dependencies & assumptions across all projects with mitigations. Technical escalation point and facilitator for the team. Creation of documentation to record implementation with hand over to IT Operations. Collaboration with both internal and 3rd party technical resources. Ensure 3rd party proactive monitoring of system security through patching, SIEM (Security Information and Event Management) and vulnerability management. Implement change and service requests adhering to change management procedures and security principals. Provide technical resource for office refurbishments and new site setups including on-site and inter-site connectivity. Maintain the Audio/Visual solution utilising Teams Rooms technology and room/desk booking solution, and implement additional solutions as required. Ensure Workstation and mobile devices are maintained and compliant through Endpoint Manager. Review and respond to out of hours critical alerts as required. Provide monthly reporting on key issues and infrastructure management/performance. Ensure compliance with ISO27001 policies and procedures relating to the IT infrastructure and assist with internal and external audits including maintaining Cyber Essentials Plus. Manage and establish priorities for design, upgrade, maintenance of the infrastructure relating to network equipment and services/connectivity, performance, security, Servers (physical/virtual), VPN remote access, and storage. Attributes and Skills Required At least three or more years of business/technical experience in a project management role (preferably within an IT or business change function); Appropriate project management qualification; Strong track record of software package implementation; Proven flexibility and adaptability to changing business needs in a fast-moving environment;
30/05/2023
Full time
Job purpose The role will be a mixture of infrastructure and supplier management, as well as hands-on technical work from an Infrastructure standpoint. The ideal candidate will have hands-on technical knowledge, with the ability to step into all areas of infrastructure and assist the team with day-to-day tasks. Good knowledge of M365 (including AzureAD, Exchange, Endpoint Manager (Intune), OneDrive, SharePoint, Teams including Teams Voice and Teams Rooms), iManage, Meraki Wi-Fi & Switches, Cisco Umbrella, Mimecast, Egress, Varonis, Advanced Windows Server 2016/2019 management skills (including DHCP, DNS, NPS, Certificates, Group Policy & Active Directory), LAN/WAN management including MPLS. Job Responsibilities Delivering both on-prem & cloud infrastructure refresh projects through managing, implementation, testing, design & planning. Able to Identify technical risks, issues, dependencies & assumptions across all projects with mitigations. Technical escalation point and facilitator for the team. Creation of documentation to record implementation with hand over to IT Operations. Collaboration with both internal and 3rd party technical resources. Ensure 3rd party proactive monitoring of system security through patching, SIEM (Security Information and Event Management) and vulnerability management. Implement change and service requests adhering to change management procedures and security principals. Provide technical resource for office refurbishments and new site setups including on-site and inter-site connectivity. Maintain the Audio/Visual solution utilising Teams Rooms technology and room/desk booking solution, and implement additional solutions as required. Ensure Workstation and mobile devices are maintained and compliant through Endpoint Manager. Review and respond to out of hours critical alerts as required. Provide monthly reporting on key issues and infrastructure management/performance. Ensure compliance with ISO27001 policies and procedures relating to the IT infrastructure and assist with internal and external audits including maintaining Cyber Essentials Plus. Manage and establish priorities for design, upgrade, maintenance of the infrastructure relating to network equipment and services/connectivity, performance, security, Servers (physical/virtual), VPN remote access, and storage. Attributes and Skills Required At least three or more years of business/technical experience in a project management role (preferably within an IT or business change function); Appropriate project management qualification; Strong track record of software package implementation; Proven flexibility and adaptability to changing business needs in a fast-moving environment;
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company is looking for a Application Manager. This role will manage over 8 application administrators for all the 3rd party clinical and Back Office applications. They will maintain, support, upgrade, and troubleshoot all the 3rd party applications. They will need project management experience and will be supporting 70-80 applications. Responsibilities: Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies within the organization. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Follows and adheres to the Project Management methodology as defined by the Project Management Office. Qualifications: Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in project management. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
30/05/2023
Full time
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company is looking for a Application Manager. This role will manage over 8 application administrators for all the 3rd party clinical and Back Office applications. They will maintain, support, upgrade, and troubleshoot all the 3rd party applications. They will need project management experience and will be supporting 70-80 applications. Responsibilities: Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies within the organization. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Follows and adheres to the Project Management methodology as defined by the Project Management Office. Qualifications: Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in project management. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company needs a Lead Endpoint Computing Engineer. This is a long-term contract. This engineer will support 950 Microsoft Office and Windows platforms, PC and Macintosh workstations. This engineer will be responsible for asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Bachelors or equivalent experience. Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment
30/05/2023
Project-based
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company needs a Lead Endpoint Computing Engineer. This is a long-term contract. This engineer will support 950 Microsoft Office and Windows platforms, PC and Macintosh workstations. This engineer will be responsible for asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Bachelors or equivalent experience. Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment
My client is looking for an IT Manager with experience working within an MSP environment. The ideal candidate should enjoy building successful service desk teams and delivering transformative projects. What you'll be doing Further the vision for the direction and then delivery of the clients IT services offering, working with the CEO and Head of Operations to build a Pathway to success. Oversee the Service Desk Coordinator in the management and development of the IT Services Team, ensuring the quality and instancy of support is as expected, with the levels of responsiveness required to meet the requirements set out by key clients. The IT Manager will also cover the oversight of IT Support Engineers, in the Coordinator's absence. Overseeing project design and delivery working with technical specialists in the company Undertaking infrastructure project work according to agreed schedules, providing clear communication to external stakeholders, working in liaison with the Business Coordinator Owning the ultimate responsibility within the business to ensure all IT services software toolset are utilised with a vision of maximum efficiency and cohesion, which results in client experience excellence. Developing continuous improvement initiatives for success in service excellence for the clients IT Services clients. Act as a point of escalation for technical issues that require solutions from clients via phone, video and in person meetings, in addition assisting with troubleshooting requirements raised by junior members of the service delivery team, providing guidance and support. Continually looking for ways to improve personal and team performance/efficiencies. Responsible for the generation of external and internal reporting at the required frequency Responsible for delivery of monitoring and backup services, across IT Services Involvement in the delivery of IT projects: Service Desk and change projects (physical, virtual, software) Desirable skills attributes and qualifications MSP 3rd line support experience and above Experience with Service Desk software, RMM and monitoring tools and IT Documentation software A good understanding of current IT security fundamentals and fundamentals of ITIL Server, storage and desktop design and administration (Cloud and physical) Microsoft Services administration (365, Azure, Entra, Autopilot, Intune) A working understanding of Networking switching, routing, Firewalls, and VPN A working understanding of VoIP/SIP (3CX) and VC Experience working with ticket systems and RMM tools Proven technical, problem solving and troubleshooting skills IT services to the AEC industry (Architecture, Engineering and Construction) experience is highly desirable for this role
30/05/2023
Full time
My client is looking for an IT Manager with experience working within an MSP environment. The ideal candidate should enjoy building successful service desk teams and delivering transformative projects. What you'll be doing Further the vision for the direction and then delivery of the clients IT services offering, working with the CEO and Head of Operations to build a Pathway to success. Oversee the Service Desk Coordinator in the management and development of the IT Services Team, ensuring the quality and instancy of support is as expected, with the levels of responsiveness required to meet the requirements set out by key clients. The IT Manager will also cover the oversight of IT Support Engineers, in the Coordinator's absence. Overseeing project design and delivery working with technical specialists in the company Undertaking infrastructure project work according to agreed schedules, providing clear communication to external stakeholders, working in liaison with the Business Coordinator Owning the ultimate responsibility within the business to ensure all IT services software toolset are utilised with a vision of maximum efficiency and cohesion, which results in client experience excellence. Developing continuous improvement initiatives for success in service excellence for the clients IT Services clients. Act as a point of escalation for technical issues that require solutions from clients via phone, video and in person meetings, in addition assisting with troubleshooting requirements raised by junior members of the service delivery team, providing guidance and support. Continually looking for ways to improve personal and team performance/efficiencies. Responsible for the generation of external and internal reporting at the required frequency Responsible for delivery of monitoring and backup services, across IT Services Involvement in the delivery of IT projects: Service Desk and change projects (physical, virtual, software) Desirable skills attributes and qualifications MSP 3rd line support experience and above Experience with Service Desk software, RMM and monitoring tools and IT Documentation software A good understanding of current IT security fundamentals and fundamentals of ITIL Server, storage and desktop design and administration (Cloud and physical) Microsoft Services administration (365, Azure, Entra, Autopilot, Intune) A working understanding of Networking switching, routing, Firewalls, and VPN A working understanding of VoIP/SIP (3CX) and VC Experience working with ticket systems and RMM tools Proven technical, problem solving and troubleshooting skills IT services to the AEC industry (Architecture, Engineering and Construction) experience is highly desirable for this role
Graduate Service Desk | £23,000-26,000 | Liverpool | Hybrid An exciting opportunity to work in the heart of Liverpool, providing remote and deskside IT Support. Graduate Service Desk, you will: Provide 1st line support to users across the UK Monitor, manage and resolve logged issues Adhere to IT policies and procedures throughout every action Manage application, server, and device patching Build, configure, and update laptops and devices Contribute to team meetings, share ideas, and flag issues Support on project and implementations To succeed, we are looking for someone with a combination of the following: A prospering graduate who is looking for a career in Technology Ambitious and enthusiastic approach to workload Effective communicator, able to liaise with an array of people/teams A methodical thinker, who has a logical approach to issues Desirable: MS Office, Windows 2003/2006, 7, SQL, Active Directory, GPO Knowledge of best practice/IT service delivery (ITIL) Flexible and willing to travel if necessary What you'll get in return A salary between £23,000- 26,000 Office hours Monday to Friday - hybrid working Alternating on call 1 weekend a month (in addition to basic salary) Pension contribution 25 days holiday plus bank holidays Working in a friendly and inclusive team and with a manager that coaches and develops people Whatever your ambition in your job search - we share it. We're invested in life-long partnerships that empower both people and businesses to succeed. Our robust relationships with employers across the world of work, the latest insights and deep industry knowledge, means we have the best roles for you, at all stages of your career journey. Because at Hays, we're Working for your tomorrow. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
Graduate Service Desk | £23,000-26,000 | Liverpool | Hybrid An exciting opportunity to work in the heart of Liverpool, providing remote and deskside IT Support. Graduate Service Desk, you will: Provide 1st line support to users across the UK Monitor, manage and resolve logged issues Adhere to IT policies and procedures throughout every action Manage application, server, and device patching Build, configure, and update laptops and devices Contribute to team meetings, share ideas, and flag issues Support on project and implementations To succeed, we are looking for someone with a combination of the following: A prospering graduate who is looking for a career in Technology Ambitious and enthusiastic approach to workload Effective communicator, able to liaise with an array of people/teams A methodical thinker, who has a logical approach to issues Desirable: MS Office, Windows 2003/2006, 7, SQL, Active Directory, GPO Knowledge of best practice/IT service delivery (ITIL) Flexible and willing to travel if necessary What you'll get in return A salary between £23,000- 26,000 Office hours Monday to Friday - hybrid working Alternating on call 1 weekend a month (in addition to basic salary) Pension contribution 25 days holiday plus bank holidays Working in a friendly and inclusive team and with a manager that coaches and develops people Whatever your ambition in your job search - we share it. We're invested in life-long partnerships that empower both people and businesses to succeed. Our robust relationships with employers across the world of work, the latest insights and deep industry knowledge, means we have the best roles for you, at all stages of your career journey. Because at Hays, we're Working for your tomorrow. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Management Skills: Service Desk Management, MSP Experience, KPI's, SLA's ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Desktop & MS Server, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online My Client is a highly dynamic and successful MSP, value-added reseller and consultancy providing all leading best of breed Services, IT hardware, software, networking and peripheral products who are seeking a Service Desk Manager with an MSP background. They seek a talented, Service Desk Manager with an MSP background who has excellent leadership skills coupled with a strong technical background to lead a growing team of 15 engineers (onshore and nearshore). You will also have a strong technical background including 2nd - 3rd Line Infrastructure. You will have a mixture of (but not all necessarily) MS Server & Desktop, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online. Your key skills will be Service Desk Management with an MSP background whilst maintaining a strong technical background with mixture of Infrastructure, LAN, WAN Networking, etc. Management Related Skills: Service Desk Management MSP Experience KPI's SLA's ITIL Implementation Customer Service Team Management Technical Skills: Desktop & Server Operating systems Azure Azure AD SSO/SAML Office 365 SharePoint/Exchange Online Server hardware knowledge Some technical knowledge around on-premise infrastructure, including Cisco networking, Meraki networking, VMWare ESX/vSphere would also be an added bon You MUST also have EXCELLENT communication and external customer facing and liaison skills. Preference will be given to candidates who have excellent Service Desk Management skill and who have 2nd and 3rd Line Support escalation and problem resolution. This is great opportunity to build a varied career working for a dynamic environment. Management Skills: Service Desk Management, MSP Experience, KPI's, SLA's ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Desktop & MS Server, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online
30/05/2023
Full time
Management Skills: Service Desk Management, MSP Experience, KPI's, SLA's ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Desktop & MS Server, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online My Client is a highly dynamic and successful MSP, value-added reseller and consultancy providing all leading best of breed Services, IT hardware, software, networking and peripheral products who are seeking a Service Desk Manager with an MSP background. They seek a talented, Service Desk Manager with an MSP background who has excellent leadership skills coupled with a strong technical background to lead a growing team of 15 engineers (onshore and nearshore). You will also have a strong technical background including 2nd - 3rd Line Infrastructure. You will have a mixture of (but not all necessarily) MS Server & Desktop, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online. Your key skills will be Service Desk Management with an MSP background whilst maintaining a strong technical background with mixture of Infrastructure, LAN, WAN Networking, etc. Management Related Skills: Service Desk Management MSP Experience KPI's SLA's ITIL Implementation Customer Service Team Management Technical Skills: Desktop & Server Operating systems Azure Azure AD SSO/SAML Office 365 SharePoint/Exchange Online Server hardware knowledge Some technical knowledge around on-premise infrastructure, including Cisco networking, Meraki networking, VMWare ESX/vSphere would also be an added bon You MUST also have EXCELLENT communication and external customer facing and liaison skills. Preference will be given to candidates who have excellent Service Desk Management skill and who have 2nd and 3rd Line Support escalation and problem resolution. This is great opportunity to build a varied career working for a dynamic environment. Management Skills: Service Desk Management, MSP Experience, KPI's, SLA's ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Desktop & MS Server, O365, Azure, Azure AD SSO/SAML, SharePoint/Exchange Online
3rd Line Senior Engineer An exciting opportunity has arisen for a 3rd Line Engineer to join an ever-expanding business to help power their National supply chain. My client's aim is to bring on a senior level 3rd line Engineer to work within a team engaged in delivering and implementing solutions to ensure the scalability, reliability, and efficiency of the IT functions. Responsibilities: 3rd line support, ensuring customer satisfaction and stakeholder management Work Closely with the IT manager escalating any incidents. Experience with Azure Cloud Ensure high level performance within the Infrastructure Maintain and manage O365, Group Policy, User accounts and Active Directory Work on implementation Projects Benefits: Bonus Scheme Pension Plan And many more. If you feel you have the right skills and are highly motivated for a meaningful career within a well-established organisation, please apply below or contact me direct
30/05/2023
Full time
3rd Line Senior Engineer An exciting opportunity has arisen for a 3rd Line Engineer to join an ever-expanding business to help power their National supply chain. My client's aim is to bring on a senior level 3rd line Engineer to work within a team engaged in delivering and implementing solutions to ensure the scalability, reliability, and efficiency of the IT functions. Responsibilities: 3rd line support, ensuring customer satisfaction and stakeholder management Work Closely with the IT manager escalating any incidents. Experience with Azure Cloud Ensure high level performance within the Infrastructure Maintain and manage O365, Group Policy, User accounts and Active Directory Work on implementation Projects Benefits: Bonus Scheme Pension Plan And many more. If you feel you have the right skills and are highly motivated for a meaningful career within a well-established organisation, please apply below or contact me direct
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this straight contract role, no 3rd party candidates will be considered* *Must be Vaccinated* Prestigious Financials Company is currently seeking a End-User VDI Engineer. Candidate will be responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Act as escalation point for all endpoint computing desktop issues. Assist with monthly patching and related application maintenance. Build & maintain strong and effective partnerships with IT and business partners. Partner with IT and business partners to identify improvement opportunities and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Guide and mentor other team members for service fulfillment. Lead efforts to maintain a safe environment by reducing vulnerabilities towards zero and maintaining compliance KPI's at or near 100%. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Ensure accurate asset management for all work-from-home and in-office equipment. Perform other duties and responsibilities as assigned. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment Bachelors or equivalent experience. Excellent verbal and written communication skills. Capable of successfully multi-tasking while working independently or within a group environment. Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Solid analytical and diagnostic skills to identify issues/problems and develop recommendations for effective resolution.
29/05/2023
Project-based
*We are unable to sponsor for this straight contract role, no 3rd party candidates will be considered* *Must be Vaccinated* Prestigious Financials Company is currently seeking a End-User VDI Engineer. Candidate will be responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Act as escalation point for all endpoint computing desktop issues. Assist with monthly patching and related application maintenance. Build & maintain strong and effective partnerships with IT and business partners. Partner with IT and business partners to identify improvement opportunities and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Guide and mentor other team members for service fulfillment. Lead efforts to maintain a safe environment by reducing vulnerabilities towards zero and maintaining compliance KPI's at or near 100%. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Ensure accurate asset management for all work-from-home and in-office equipment. Perform other duties and responsibilities as assigned. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment Bachelors or equivalent experience. Excellent verbal and written communication skills. Capable of successfully multi-tasking while working independently or within a group environment. Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Solid analytical and diagnostic skills to identify issues/problems and develop recommendations for effective resolution.
Request Technology - Craig Johnson
East Chicago, Indiana
*We are unable to sponsor for this permanent Full time role* *25% Onsite as needed, must be local to area* Prestigious Institution is currently seeking a Healthcare Application Support Manager. Candidate will be responsible for leadership and management of the Application System Administrators team, delivering technical excellence, project management, and support. The manager will create a collaborative, supportive environment which focuses on a professional application support culture within the team. Manages and directs application staff toward timely and efficient completion of incidents and project tasks. Oversees application portfolio and life cycle management to ensure user needs are met and systems are compliant. RESPONSIBILITIES Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status. Participates in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships. Follows and adheres to the Project Management methodology as defined by the Project Management Office. QUALIFICATIONS Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in leading/directing team members. Demonstrated experience in project management. Strong project management, analytical, written, and presentation skills. Strong interpersonal skills and the ability to work collegially and collaboratively with all levels and functions with the company to foster partnership and teamwork. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
29/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *25% Onsite as needed, must be local to area* Prestigious Institution is currently seeking a Healthcare Application Support Manager. Candidate will be responsible for leadership and management of the Application System Administrators team, delivering technical excellence, project management, and support. The manager will create a collaborative, supportive environment which focuses on a professional application support culture within the team. Manages and directs application staff toward timely and efficient completion of incidents and project tasks. Oversees application portfolio and life cycle management to ensure user needs are met and systems are compliant. RESPONSIBILITIES Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status. Participates in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships. Follows and adheres to the Project Management methodology as defined by the Project Management Office. QUALIFICATIONS Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in leading/directing team members. Demonstrated experience in project management. Strong project management, analytical, written, and presentation skills. Strong interpersonal skills and the ability to work collegially and collaboratively with all levels and functions with the company to foster partnership and teamwork. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
Application Manager Salary: $140k Location: East Chicago, IN Primarily remote, will need to go in-office on occasion *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in computer science or related required 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes Minimum of 5 years supervisory experience including hiring, performance management, salary administration Knowledge of various Operating System platforms a plus Knowledge of desktop technology a preferred Demonstrated experience in leading/directing team members Demonstrated experience in project management Responsibilities Responsible for the IT system management of 95+ applications Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status. Participates in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff regarding new and existing technologies within CHS. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Often required to function as a team member and at times represents the IT department in meetings as well as conduct meetings. Acts as the user advocate as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships.
29/05/2023
Full time
Application Manager Salary: $140k Location: East Chicago, IN Primarily remote, will need to go in-office on occasion *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in computer science or related required 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes Minimum of 5 years supervisory experience including hiring, performance management, salary administration Knowledge of various Operating System platforms a plus Knowledge of desktop technology a preferred Demonstrated experience in leading/directing team members Demonstrated experience in project management Responsibilities Responsible for the IT system management of 95+ applications Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status. Participates in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff regarding new and existing technologies within CHS. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Often required to function as a team member and at times represents the IT department in meetings as well as conduct meetings. Acts as the user advocate as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships.
Services and Control Senior Analyst - Insurance Market Competitive Salary + Bonus + Benefits The Service and Controls Lead is part of the Technology Service Management function and helps leads and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by driving and owning appropriate ITSM Controls and Governance to assure secure, stable, and performing technology services. The role leverages existing the client's enterprise service management process and controls capability, owning their localized implementation to support the GRSI Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities: Responsible for ITSM Controls and Governance enabling secure, stable and performing technology services. Implement and improve ITSM capability, reporting, controls, service integration and process support Provide appropriate service reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service Share best practice and coach on ITSM, increasing the internal body of knowledge Develop quality, exec-ready management information, presentations, proposals, and reports Helps drive the ITSM Strategy for GRSI Technology working in coordination with Enterprise SMO, as well as GRS Tech. Engineering, Resilience and support teams Drive the necessary improvements to address gaps and recommendations relating to ITSM across the wider Audit, DT Cyber and IT controls frameworks Compliance & Strategic Alignment Ensure appropriate technology controls are implemented and regularly tested in line with the client, GRSI, GRS and GDS practices Align to Company and GRS technology delivery functions to ensure the service management team operates in compliance with all relevant standards, processes and procedures Demonstrate behaviours as set out in the Conduct Risk Policy in alignment with company commitment to placing customers at the centre of our business and behaving with integrity Service Management Support Service Delivery Team leads and Managers with robust ITSM practices and process support Oversee and evolve Major and High Priority Incident Management Drive adoption of Problem Management and Continual Improvement Engage with business leaders to ensure Services are understood and appropriate, evolving our service catalogue and service level agreement framework Ensure appropriate service level reporting and dashboards as required Chair the service review process with customers and key stakeholders Enhance the Supplier Management practices, ensuring formal inventory of vendor contracts and active management of all contracts with a strong commercial mindset Service Operations Support Act as an escalation point for major incident and problem management; Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensure appropriate risk and impact assessments are Embedded and performed in Change Management and CAB processes Collaborate with the Desktop Support, Cloud and Infrastructure Engineering Managers to ensure team priorities are aligned with the ITSM strategy Information Security Management Devise measures to protect company data from both internal and external threats Take part in day-to-day monitoring for activities, implement defensive protocols, and report incidents in line with security best practices Contribute to security guidelines, procedures, standards, and controls documentation Continuous Improvement, Governance & Delivery Own ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance Act as Product Owner for ITSM Processes and Tooling maintain a backlog of all related initiatives aligned to the Agile Portfolio Office Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate Review practices to ensure consistency with policies, compliance regulations and control requirements, providing direction and changes as needed and ensuring alignment with business objectives and industry trends Champion, coach and promote the sharing of best practice on ITSM, increasing the internal capability and body of knowledge Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable Skills and Experience Experienced Service Management professional ITIL qualifications - preferably ITIL Expert, or Strategic Leader Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement Strong leadership ability and team spirit with exceptional skills in motivating, coaching and supporting team members to deliver success outcomes Demonstrable experience of internal and external stakeholder engagement Exposure to financial and vendor management Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/05/2023
Full time
Services and Control Senior Analyst - Insurance Market Competitive Salary + Bonus + Benefits The Service and Controls Lead is part of the Technology Service Management function and helps leads and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by driving and owning appropriate ITSM Controls and Governance to assure secure, stable, and performing technology services. The role leverages existing the client's enterprise service management process and controls capability, owning their localized implementation to support the GRSI Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities: Responsible for ITSM Controls and Governance enabling secure, stable and performing technology services. Implement and improve ITSM capability, reporting, controls, service integration and process support Provide appropriate service reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service Share best practice and coach on ITSM, increasing the internal body of knowledge Develop quality, exec-ready management information, presentations, proposals, and reports Helps drive the ITSM Strategy for GRSI Technology working in coordination with Enterprise SMO, as well as GRS Tech. Engineering, Resilience and support teams Drive the necessary improvements to address gaps and recommendations relating to ITSM across the wider Audit, DT Cyber and IT controls frameworks Compliance & Strategic Alignment Ensure appropriate technology controls are implemented and regularly tested in line with the client, GRSI, GRS and GDS practices Align to Company and GRS technology delivery functions to ensure the service management team operates in compliance with all relevant standards, processes and procedures Demonstrate behaviours as set out in the Conduct Risk Policy in alignment with company commitment to placing customers at the centre of our business and behaving with integrity Service Management Support Service Delivery Team leads and Managers with robust ITSM practices and process support Oversee and evolve Major and High Priority Incident Management Drive adoption of Problem Management and Continual Improvement Engage with business leaders to ensure Services are understood and appropriate, evolving our service catalogue and service level agreement framework Ensure appropriate service level reporting and dashboards as required Chair the service review process with customers and key stakeholders Enhance the Supplier Management practices, ensuring formal inventory of vendor contracts and active management of all contracts with a strong commercial mindset Service Operations Support Act as an escalation point for major incident and problem management; Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensure appropriate risk and impact assessments are Embedded and performed in Change Management and CAB processes Collaborate with the Desktop Support, Cloud and Infrastructure Engineering Managers to ensure team priorities are aligned with the ITSM strategy Information Security Management Devise measures to protect company data from both internal and external threats Take part in day-to-day monitoring for activities, implement defensive protocols, and report incidents in line with security best practices Contribute to security guidelines, procedures, standards, and controls documentation Continuous Improvement, Governance & Delivery Own ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance Act as Product Owner for ITSM Processes and Tooling maintain a backlog of all related initiatives aligned to the Agile Portfolio Office Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate Review practices to ensure consistency with policies, compliance regulations and control requirements, providing direction and changes as needed and ensuring alignment with business objectives and industry trends Champion, coach and promote the sharing of best practice on ITSM, increasing the internal capability and body of knowledge Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable Skills and Experience Experienced Service Management professional ITIL qualifications - preferably ITIL Expert, or Strategic Leader Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement Strong leadership ability and team spirit with exceptional skills in motivating, coaching and supporting team members to deliver success outcomes Demonstrable experience of internal and external stakeholder engagement Exposure to financial and vendor management Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
SCCM/EUC Engineer DGH Recruitment are currently recruiting on behalf of a top client in the professional services industry for an SCCM and EUC Engineer to join the team in Colchester. Responsibilities: * Providing third line support including, monitoring, troubleshooting and improving service delivery * Troubleshoot, maintain and develop the SCCM and Microsoft Intune environment. * Responsible for IT knowledge management to ensure the necessary information up to date and is available to the right people at the right time * Testing and deployment of new/upgraded software tools and applications * Auditing and reporting of compliance status across the desktop estate in EMEA * Application packaging, Gold builds, Autopilot, software distribution, upgrades and operating regular patching cycles * Maintain good working relationships with all members of IT and the business * Work with suppliers on delivery of new implementations. * Produce quality documentation for Design, Build, Configuration and Management purposes Required Skills: * SCCM Administration and troubleshooting - log file analysis. * SCCM packaging and image creation/edit/deployment * SCCM Security patch process and release (WSUS via SCCM). * SCCM Driver Package creation. * Knowledge of SCCM OSD/Task sequence. * PowerShell Scripting * Building and Assigning SCCM Distribution points. * Basic SQL Reporting/SCCM Reporting. * Microsoft Active Directory and group policy administration. * Knowledge of networking concepts. * Office 2016/2019/M365 deployments. * Windows 10 deployment and update process. Including the use of Autopilot. * Microsoft Intune policy administration. * Microsoft Endpoint Manager * Co-management and native cloud solutions * Knowledge of Dell PC hardware and Toshiba laptop hardware SCCM/EUC Engineer In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
26/05/2023
Full time
SCCM/EUC Engineer DGH Recruitment are currently recruiting on behalf of a top client in the professional services industry for an SCCM and EUC Engineer to join the team in Colchester. Responsibilities: * Providing third line support including, monitoring, troubleshooting and improving service delivery * Troubleshoot, maintain and develop the SCCM and Microsoft Intune environment. * Responsible for IT knowledge management to ensure the necessary information up to date and is available to the right people at the right time * Testing and deployment of new/upgraded software tools and applications * Auditing and reporting of compliance status across the desktop estate in EMEA * Application packaging, Gold builds, Autopilot, software distribution, upgrades and operating regular patching cycles * Maintain good working relationships with all members of IT and the business * Work with suppliers on delivery of new implementations. * Produce quality documentation for Design, Build, Configuration and Management purposes Required Skills: * SCCM Administration and troubleshooting - log file analysis. * SCCM packaging and image creation/edit/deployment * SCCM Security patch process and release (WSUS via SCCM). * SCCM Driver Package creation. * Knowledge of SCCM OSD/Task sequence. * PowerShell Scripting * Building and Assigning SCCM Distribution points. * Basic SQL Reporting/SCCM Reporting. * Microsoft Active Directory and group policy administration. * Knowledge of networking concepts. * Office 2016/2019/M365 deployments. * Windows 10 deployment and update process. Including the use of Autopilot. * Microsoft Intune policy administration. * Microsoft Endpoint Manager * Co-management and native cloud solutions * Knowledge of Dell PC hardware and Toshiba laptop hardware SCCM/EUC Engineer In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
The successful Group Digital Workplace Lead will be responsible for driving adoption and management of digital workplace technologies to increase workforce digital dexterity and productivity. This role will be responsible for leading on the transformation of a traditional IT Service Desk environment into a Digital Workspace experience. Client Details Our client is a leading manufacturing business based in Wigan. Description The successful Group Digital Workplace Lead will be responsible for: Transforming from a traditional Service Desk environment to a Digital Workspace experience. Defining and leading digital workplace enablement strategy and processes. Identifying, monitoring, publishing and managing goals and measurements to show digital workplace enablement impact and service delivery. Coordinating multi-channel communications campaigns to drive technology adoption. Collaborating with various digital workplace stakeholders. Overseeing the creation, management and awareness of the centralised repository of technology enablement resources (videos, how-to, quick-start guides, etc.) Facilitating or oversee enablement and awareness events. Managerial responsibilities include hiring, managing, coaching and developing direct reports. Partner with Digital Workplace operations, engineering and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions. Monitoring emerging technology trends and leverage workplace analytics or digital employee experience management tools to ensure initiatives are driven by objective data. Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement. Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies. Ownership/Management of the existing end-user IT Service Delivery. Profile The successful Group Digital Workplace Lead will have the following attributes: 5+ years in IT or organisational change management. 3+ years managing or supervising people. Experience leading technology change and deployments, organisational development and vendor management. Working knowledge of establishing and measuring goals and KPIs on an overall program and individual use case level. Proven ability to create business cases and ensure support from C-level executives and business partners. Proven financial management skills with operational budget tasks. Strong working knowledge of enterprise IT services, technologies and processes. Awareness of workplace analytics or digital employee experience management tools. Job Offer Competitive salary package: £60,000 plus additional benefits. Hybrid working: 2 days in the office and 3 working from home.
26/05/2023
Full time
The successful Group Digital Workplace Lead will be responsible for driving adoption and management of digital workplace technologies to increase workforce digital dexterity and productivity. This role will be responsible for leading on the transformation of a traditional IT Service Desk environment into a Digital Workspace experience. Client Details Our client is a leading manufacturing business based in Wigan. Description The successful Group Digital Workplace Lead will be responsible for: Transforming from a traditional Service Desk environment to a Digital Workspace experience. Defining and leading digital workplace enablement strategy and processes. Identifying, monitoring, publishing and managing goals and measurements to show digital workplace enablement impact and service delivery. Coordinating multi-channel communications campaigns to drive technology adoption. Collaborating with various digital workplace stakeholders. Overseeing the creation, management and awareness of the centralised repository of technology enablement resources (videos, how-to, quick-start guides, etc.) Facilitating or oversee enablement and awareness events. Managerial responsibilities include hiring, managing, coaching and developing direct reports. Partner with Digital Workplace operations, engineering and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions. Monitoring emerging technology trends and leverage workplace analytics or digital employee experience management tools to ensure initiatives are driven by objective data. Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement. Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies. Ownership/Management of the existing end-user IT Service Delivery. Profile The successful Group Digital Workplace Lead will have the following attributes: 5+ years in IT or organisational change management. 3+ years managing or supervising people. Experience leading technology change and deployments, organisational development and vendor management. Working knowledge of establishing and measuring goals and KPIs on an overall program and individual use case level. Proven ability to create business cases and ensure support from C-level executives and business partners. Proven financial management skills with operational budget tasks. Strong working knowledge of enterprise IT services, technologies and processes. Awareness of workplace analytics or digital employee experience management tools. Job Offer Competitive salary package: £60,000 plus additional benefits. Hybrid working: 2 days in the office and 3 working from home.
Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (eg Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. Personal Development Takes ownership of own development and has a development plan in place. Experience Feedback from customers, colleagues and team managers. . Technical assessments if applicable . Evidence of sharing and re-use of knowledge. . Correct management of processes followed to deliver the service. . Percentage of customer problems resolved within required timescales. . Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
26/05/2023
Project-based
Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (eg Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. Personal Development Takes ownership of own development and has a development plan in place. Experience Feedback from customers, colleagues and team managers. . Technical assessments if applicable . Evidence of sharing and re-use of knowledge. . Correct management of processes followed to deliver the service. . Percentage of customer problems resolved within required timescales. . Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
L3 Infrastructure Engineer Place of work: Sheffield - UK (on-site)/ Duration: Permanent/ Hours of work: Monday - Friday office hours About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. Our office is based in City Centre, Sheffield. Role Responsibilities: Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates. Technical Competencies: Prior experience in a Network Operations Center/Service Desk Environment Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2 or more years' Experience with Windows Server Essential Skills: Core Infrastructure - Active Directory, Exchange Virtualisation - VMWare, Hyper-V, Azure O365 Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya Desirable Skills Microsoft Teams, Skype and SQL PowerShell Scripting Presentation Virtualisation - CITRIX, RDS Management - System Centre Suite (SCCM, SCOM, SCVMM) Backup & Archiving - CommVault, Veeam Microsoft Office365 and Cloud offerings (Azure, AWS) Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Experience with face-to-face customer liaison. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/05/2023
Full time
L3 Infrastructure Engineer Place of work: Sheffield - UK (on-site)/ Duration: Permanent/ Hours of work: Monday - Friday office hours About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. Our office is based in City Centre, Sheffield. Role Responsibilities: Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates. Technical Competencies: Prior experience in a Network Operations Center/Service Desk Environment Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2 or more years' Experience with Windows Server Essential Skills: Core Infrastructure - Active Directory, Exchange Virtualisation - VMWare, Hyper-V, Azure O365 Server Architecture (Blades & Servers Monitoring: SCOM System Center Operations Manager, Kaseya Desirable Skills Microsoft Teams, Skype and SQL PowerShell Scripting Presentation Virtualisation - CITRIX, RDS Management - System Centre Suite (SCCM, SCOM, SCVMM) Backup & Archiving - CommVault, Veeam Microsoft Office365 and Cloud offerings (Azure, AWS) Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Experience with face-to-face customer liaison. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
