*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
30/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
LEAD ENDPOINT COMPUTING ENGINEER Long term contract - At least one year Vaccination required Rate: 55-65/hr C2C LOCATION: CHICAGO, IL 2 DAYS IN OFFICE, BUT MUST BE FLEXIBLE TO COME IN ADDITIONAL DAYS IF NEEDED You will support 950 workstations & virtual desktops. Windows and Macintosh workstations VDI management application delivery. 5 years experience and 3 years experience being a lead. Certifications MSCE or TIA security a plus strong Citrix xen desktop vdi software knowledge of EDC chrome firebox windows 10 windows 11 office 365 PowerShell Scripting SCCM carbon black VM rapid 7 Active Directory The Lead Endpoint Computing Engineer reports to the End User Engineering Manager and is responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Powershell, SCCM, AD Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management.
30/05/2023
LEAD ENDPOINT COMPUTING ENGINEER Long term contract - At least one year Vaccination required Rate: 55-65/hr C2C LOCATION: CHICAGO, IL 2 DAYS IN OFFICE, BUT MUST BE FLEXIBLE TO COME IN ADDITIONAL DAYS IF NEEDED You will support 950 workstations & virtual desktops. Windows and Macintosh workstations VDI management application delivery. 5 years experience and 3 years experience being a lead. Certifications MSCE or TIA security a plus strong Citrix xen desktop vdi software knowledge of EDC chrome firebox windows 10 windows 11 office 365 PowerShell Scripting SCCM carbon black VM rapid 7 Active Directory The Lead Endpoint Computing Engineer reports to the End User Engineering Manager and is responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Powershell, SCCM, AD Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management.
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
30/05/2023
Full time
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Full time
Infrastructure Technician | Insurance or Financial Background Preferred | Windows | Networks | VMware | SAN Your new company Leading Insurance provider in Central London. Your new role You'll be responsible for supporting the infrastructure manager in all aspects of the management and control of our clients IT infrastructure globally. Experience working within the Insurance or Financial Services sectors is highly desirable. What you'll need to succeed As well as having outstanding communication and stakeholder management ability, you'll also require a broad range of technical skills. The successful candidate will be working in the following areas: Microsoft Windows Servers, Microsoft Windows clients Active Directory on-premises/Azure and Group Policy Management Microsoft Exchange, Microsoft SQL Server, Microsoft 365 Enterprise, and Teams Storage Area Network infrastructure Networking - Configuring network Switches Enterprise VMware (vCenter and vSphere) Backup Solutions - Veeam Microsoft PowerShell Firewall Rule Bases Infrastructure monitoring and logging tools - SolarWinds and similar products IT Security across network, server, and application layers, 2FA technologies Vulnerability Management, Endpoint security management, MDM solutions Email cloud services Patch management IP Phone systems Citrix Virtual Apps and Desktop What you'll get in return A completive salary of up to 52k is on offer, plus bonus, hybrid working, and comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company needs a System Integration Manager. This role will focus on consumer service to drive IT to customer service Servers. This manager will ensure user needs are met and systems are compliant. This person will need experience with hire and fire responsibility. The manager should possess extensive knowledge of hospital operations and technology. Responsibilities: Manages and is responsible for assuring that assigned Interface team and Application Support Staff promote customer service excellence as established by the Director of Enterprise Applications. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the management of 280+ interface connections via Cloverleaf and Epic Bridges to support Epic and numerous third-party vendor integrations including PACS, Softlab, Cbord, POS systems, Xper, Digisonics CVIS, OnBase, Echo Medical Credentialing, and various tier 2 and 3 systems. Leads his/her team in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Responsible for managing assigned projects in support of IT initiatives and production system support. Ensuring the Application Portfolio is kept up to date for assigned components. Makes budget recommendations based on identified needs. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Assumes the lead role during system outages and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Interface team and the Application Support Staff with regard to new and existing technologies within the company. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships EDUCATION/EXPERIENCE: Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus
30/05/2023
Full time
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company needs a System Integration Manager. This role will focus on consumer service to drive IT to customer service Servers. This manager will ensure user needs are met and systems are compliant. This person will need experience with hire and fire responsibility. The manager should possess extensive knowledge of hospital operations and technology. Responsibilities: Manages and is responsible for assuring that assigned Interface team and Application Support Staff promote customer service excellence as established by the Director of Enterprise Applications. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the management of 280+ interface connections via Cloverleaf and Epic Bridges to support Epic and numerous third-party vendor integrations including PACS, Softlab, Cbord, POS systems, Xper, Digisonics CVIS, OnBase, Echo Medical Credentialing, and various tier 2 and 3 systems. Leads his/her team in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations. Responsible for managing assigned projects in support of IT initiatives and production system support. Ensuring the Application Portfolio is kept up to date for assigned components. Makes budget recommendations based on identified needs. Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. Assumes the lead role during system outages and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Interface team and the Application Support Staff with regard to new and existing technologies within the company. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships EDUCATION/EXPERIENCE: Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus
IT Field Support Engineer Norfolk Permanent (Full-Time) £25,000 - £30,000 (DOE) + Car Allowance (£4,000) IT Field Support Engineer needed to provide IT technical support to multiple schools and colleges across the county of Norfolk. Start ideally June/July 2023. A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Typically, you would be expected to travel to 2 school sites in an average day. You must own your own car and hold a full UK Driving Licence. Key experience + tasks will include: Supporting a wide range of IT hardware/software including: Windows, O365, desktop PCs, laptops, mobile devices, Servers, printers, scanners, projectors, wireless, networks, whiteboards, webcams, google + cloud. Diagnosis + trouble-shooting of Windows Server and IT infrastructure. Strong customer-facing skills. Must be able to engage positively with client to ensure their technology delivers for their School. Soft skills: proactive, organised, workload prioritisation, approachable, professional + strong problem solver. Recent DBS certificate (Enhanced Disclosure), preferred but not essential. Benefits: Car Allowance (£4,000) + 25 days holidays (+ Bank Hols) + bonus + healthcare + life assurance + group pension + flexible benefits scheme.
30/05/2023
Full time
IT Field Support Engineer Norfolk Permanent (Full-Time) £25,000 - £30,000 (DOE) + Car Allowance (£4,000) IT Field Support Engineer needed to provide IT technical support to multiple schools and colleges across the county of Norfolk. Start ideally June/July 2023. A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Typically, you would be expected to travel to 2 school sites in an average day. You must own your own car and hold a full UK Driving Licence. Key experience + tasks will include: Supporting a wide range of IT hardware/software including: Windows, O365, desktop PCs, laptops, mobile devices, Servers, printers, scanners, projectors, wireless, networks, whiteboards, webcams, google + cloud. Diagnosis + trouble-shooting of Windows Server and IT infrastructure. Strong customer-facing skills. Must be able to engage positively with client to ensure their technology delivers for their School. Soft skills: proactive, organised, workload prioritisation, approachable, professional + strong problem solver. Recent DBS certificate (Enhanced Disclosure), preferred but not essential. Benefits: Car Allowance (£4,000) + 25 days holidays (+ Bank Hols) + bonus + healthcare + life assurance + group pension + flexible benefits scheme.
Job purpose The role will be a mixture of infrastructure and supplier management, as well as hands-on technical work from an Infrastructure standpoint. The ideal candidate will have hands-on technical knowledge, with the ability to step into all areas of infrastructure and assist the team with day-to-day tasks. Good knowledge of M365 (including AzureAD, Exchange, Endpoint Manager (Intune), OneDrive, SharePoint, Teams including Teams Voice and Teams Rooms), iManage, Meraki Wi-Fi & Switches, Cisco Umbrella, Mimecast, Egress, Varonis, Advanced Windows Server 2016/2019 management skills (including DHCP, DNS, NPS, Certificates, Group Policy & Active Directory), LAN/WAN management including MPLS. Job Responsibilities Delivering both on-prem & cloud infrastructure refresh projects through managing, implementation, testing, design & planning. Able to Identify technical risks, issues, dependencies & assumptions across all projects with mitigations. Technical escalation point and facilitator for the team. Creation of documentation to record implementation with hand over to IT Operations. Collaboration with both internal and 3rd party technical resources. Ensure 3rd party proactive monitoring of system security through patching, SIEM (Security Information and Event Management) and vulnerability management. Implement change and service requests adhering to change management procedures and security principals. Provide technical resource for office refurbishments and new site setups including on-site and inter-site connectivity. Maintain the Audio/Visual solution utilising Teams Rooms technology and room/desk booking solution, and implement additional solutions as required. Ensure Workstation and mobile devices are maintained and compliant through Endpoint Manager. Review and respond to out of hours critical alerts as required. Provide monthly reporting on key issues and infrastructure management/performance. Ensure compliance with ISO27001 policies and procedures relating to the IT infrastructure and assist with internal and external audits including maintaining Cyber Essentials Plus. Manage and establish priorities for design, upgrade, maintenance of the infrastructure relating to network equipment and services/connectivity, performance, security, Servers (physical/virtual), VPN remote access, and storage. Attributes and Skills Required At least three or more years of business/technical experience in a project management role (preferably within an IT or business change function); Appropriate project management qualification; Strong track record of software package implementation; Proven flexibility and adaptability to changing business needs in a fast-moving environment;
30/05/2023
Full time
Job purpose The role will be a mixture of infrastructure and supplier management, as well as hands-on technical work from an Infrastructure standpoint. The ideal candidate will have hands-on technical knowledge, with the ability to step into all areas of infrastructure and assist the team with day-to-day tasks. Good knowledge of M365 (including AzureAD, Exchange, Endpoint Manager (Intune), OneDrive, SharePoint, Teams including Teams Voice and Teams Rooms), iManage, Meraki Wi-Fi & Switches, Cisco Umbrella, Mimecast, Egress, Varonis, Advanced Windows Server 2016/2019 management skills (including DHCP, DNS, NPS, Certificates, Group Policy & Active Directory), LAN/WAN management including MPLS. Job Responsibilities Delivering both on-prem & cloud infrastructure refresh projects through managing, implementation, testing, design & planning. Able to Identify technical risks, issues, dependencies & assumptions across all projects with mitigations. Technical escalation point and facilitator for the team. Creation of documentation to record implementation with hand over to IT Operations. Collaboration with both internal and 3rd party technical resources. Ensure 3rd party proactive monitoring of system security through patching, SIEM (Security Information and Event Management) and vulnerability management. Implement change and service requests adhering to change management procedures and security principals. Provide technical resource for office refurbishments and new site setups including on-site and inter-site connectivity. Maintain the Audio/Visual solution utilising Teams Rooms technology and room/desk booking solution, and implement additional solutions as required. Ensure Workstation and mobile devices are maintained and compliant through Endpoint Manager. Review and respond to out of hours critical alerts as required. Provide monthly reporting on key issues and infrastructure management/performance. Ensure compliance with ISO27001 policies and procedures relating to the IT infrastructure and assist with internal and external audits including maintaining Cyber Essentials Plus. Manage and establish priorities for design, upgrade, maintenance of the infrastructure relating to network equipment and services/connectivity, performance, security, Servers (physical/virtual), VPN remote access, and storage. Attributes and Skills Required At least three or more years of business/technical experience in a project management role (preferably within an IT or business change function); Appropriate project management qualification; Strong track record of software package implementation; Proven flexibility and adaptability to changing business needs in a fast-moving environment;
Spectrum IT Recruitment (South) Ltd
Fleet, Hampshire
Application Support Engineer £35,000 - £45,000 Fleet Excellent opportunity for a passionate application Support Engineer to join on of our best clients well established teams in Fleet, Hampshire. The role of the Application Support Engineer will be to deliver excellent service to all customers using at least one of our clients software products. This will include resolving faults, technical upgrade assistance, software support and troubleshooting. Although you'll be joining an experienced team, our client are looking for a confident individual who is happy working independently when required. Our client offers a comprehensive benefits package which includes a bonus scheme as well as very competitive salaries. Skills required: Bespoke application support knowledge and experience Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload Database knowledge, SQL Server, SQL Scripting etc Strong Technical background Excellent problem-solving skills, including attention to detail Hands on experience with Microsoft Dynamics 365 Business Central or similar would be ideal Role requirements: Responsible for the investigation of issues logged by customers and recommending resolution options Manage and maintain the accuracy and status of tickets logged in our centralised service desk Liaise with the customer via telephone and desktop sharing to aid the investigation of issues Develop, maintain and extend business, product & technical knowledge Self-manage personal workload of issues balanced against customer service level agreements If you feel you have the skills and experience required for this role, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
30/05/2023
Full time
Application Support Engineer £35,000 - £45,000 Fleet Excellent opportunity for a passionate application Support Engineer to join on of our best clients well established teams in Fleet, Hampshire. The role of the Application Support Engineer will be to deliver excellent service to all customers using at least one of our clients software products. This will include resolving faults, technical upgrade assistance, software support and troubleshooting. Although you'll be joining an experienced team, our client are looking for a confident individual who is happy working independently when required. Our client offers a comprehensive benefits package which includes a bonus scheme as well as very competitive salaries. Skills required: Bespoke application support knowledge and experience Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload Database knowledge, SQL Server, SQL Scripting etc Strong Technical background Excellent problem-solving skills, including attention to detail Hands on experience with Microsoft Dynamics 365 Business Central or similar would be ideal Role requirements: Responsible for the investigation of issues logged by customers and recommending resolution options Manage and maintain the accuracy and status of tickets logged in our centralised service desk Liaise with the customer via telephone and desktop sharing to aid the investigation of issues Develop, maintain and extend business, product & technical knowledge Self-manage personal workload of issues balanced against customer service level agreements If you feel you have the skills and experience required for this role, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company is looking for a Application Manager. This role will manage over 8 application administrators for all the 3rd party clinical and Back Office applications. They will maintain, support, upgrade, and troubleshoot all the 3rd party applications. They will need project management experience and will be supporting 70-80 applications. Responsibilities: Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies within the organization. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Follows and adheres to the Project Management methodology as defined by the Project Management Office. Qualifications: Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in project management. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
30/05/2023
Full time
*We are unable to sponsor as this is a permanent Full time role* *Remote with occasional travel to East Chicago, IN* A prestigious healthcare company is looking for a Application Manager. This role will manage over 8 application administrators for all the 3rd party clinical and Back Office applications. They will maintain, support, upgrade, and troubleshoot all the 3rd party applications. They will need project management experience and will be supporting 70-80 applications. Responsibilities: Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed. Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport. Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation. Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events. Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies within the organization. Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary. Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs. Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Follows and adheres to the Project Management methodology as defined by the Project Management Office. Qualifications: Bachelors Degree in Computer Science or related required. 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes. Minimum of 5 years supervisory experience including hiring, performance management, salary administration. Knowledge of various Operating System platforms a plus. Knowledge of desktop technology a preferred. Demonstrated experience in project management. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus.
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company needs a Lead Endpoint Computing Engineer. This is a long-term contract. This engineer will support 950 Microsoft Office and Windows platforms, PC and Macintosh workstations. This engineer will be responsible for asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Bachelors or equivalent experience. Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment
30/05/2023
Project-based
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company needs a Lead Endpoint Computing Engineer. This is a long-term contract. This engineer will support 950 Microsoft Office and Windows platforms, PC and Macintosh workstations. This engineer will be responsible for asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Qualifications: Bachelors or equivalent experience. Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment
*WILL SPONSOR H1B* *Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm is on the search for an Associate Principal, SailPoint Development. This role is revolved around SailPoint integration into the applications and SailPoint development. They will need experience with Java/BeanShell Scripting, Linux/Windows, AWS, and Single Sign on. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on Sailpoint IIQ. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing assigned project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution as related to the systems and processes this individual supports. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Sailpoint Identity IQ development and administration Development experience: Java, Javascript, Beanshell, SQL Queries Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
30/05/2023
Full time
*WILL SPONSOR H1B* *Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm is on the search for an Associate Principal, SailPoint Development. This role is revolved around SailPoint integration into the applications and SailPoint development. They will need experience with Java/BeanShell Scripting, Linux/Windows, AWS, and Single Sign on. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on Sailpoint IIQ. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing assigned project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution as related to the systems and processes this individual supports. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Sailpoint Identity IQ development and administration Development experience: Java, Javascript, Beanshell, SQL Queries Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
*WILL SPONSOR H1B* *Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm is on the search for an Associate Principal, SailPoint Development. This role is revolved around SailPoint integration into the applications and SailPoint development. They will need experience with Java/BeanShell Scripting, Linux/Windows, AWS, and Single Sign on. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on Sailpoint IIQ. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing assigned project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution as related to the systems and processes this individual supports. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Sailpoint Identity IQ development and administration Development experience: Java, Javascript, Beanshell, SQL Queries Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
30/05/2023
Full time
*WILL SPONSOR H1B* *Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm is on the search for an Associate Principal, SailPoint Development. This role is revolved around SailPoint integration into the applications and SailPoint development. They will need experience with Java/BeanShell Scripting, Linux/Windows, AWS, and Single Sign on. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on Sailpoint IIQ. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing assigned project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution as related to the systems and processes this individual supports. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Sailpoint Identity IQ development and administration Development experience: Java, Javascript, Beanshell, SQL Queries Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
1st Line/2nd Line/Support Engineer/Helpdesk/Cybersecurity/Licence Management/Customer Service/Service Desk Analyst/Windows/Support/ITIL IT Support Engineer Akkodis are currently working in partnership with an industrial tools specialist to recruit an IT Support Engineer with previous IT Support experience and the ability to support departments across the wider business. The Role As an IT Support Engineer, you'll be the point of contact when it comes to general IT support, as well as maintaining and improving Cybersecurity. The Responsibilities To handle support calls in a timely and efficient manner, providing fault resolutions and carrying out escalation procedures where required. Improve and maintain company Cybersecurity profile where necessary. To review patch, asset and licensing management when required. Produce user documentation as required. Offer support for local and remote users Attend regular meeting to review operational issues hindering customer service. Showing a willingness to up-skill and learn new technologies when needed. To undertake overtime in line with business requirements. To assist with the promotion of Cybersecurity throughout the organisation. Attend courses/training where necessary to develop and maintain skills. Providing L1 & L2 support for users. The Requirements Experience within a 1st or 2nd Line support and or Cybersecurity role. Strong working knowledge of Windows 10 and Office 365. Requirement for overtime as part of a 1 in 3 rota. ITIL Foundation Cybersecurity Qualification (Desirable) If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
30/05/2023
Full time
1st Line/2nd Line/Support Engineer/Helpdesk/Cybersecurity/Licence Management/Customer Service/Service Desk Analyst/Windows/Support/ITIL IT Support Engineer Akkodis are currently working in partnership with an industrial tools specialist to recruit an IT Support Engineer with previous IT Support experience and the ability to support departments across the wider business. The Role As an IT Support Engineer, you'll be the point of contact when it comes to general IT support, as well as maintaining and improving Cybersecurity. The Responsibilities To handle support calls in a timely and efficient manner, providing fault resolutions and carrying out escalation procedures where required. Improve and maintain company Cybersecurity profile where necessary. To review patch, asset and licensing management when required. Produce user documentation as required. Offer support for local and remote users Attend regular meeting to review operational issues hindering customer service. Showing a willingness to up-skill and learn new technologies when needed. To undertake overtime in line with business requirements. To assist with the promotion of Cybersecurity throughout the organisation. Attend courses/training where necessary to develop and maintain skills. Providing L1 & L2 support for users. The Requirements Experience within a 1st or 2nd Line support and or Cybersecurity role. Strong working knowledge of Windows 10 and Office 365. Requirement for overtime as part of a 1 in 3 rota. ITIL Foundation Cybersecurity Qualification (Desirable) If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Infrastructure Engineer - Hybrid, Birmingham - £45,000 We have recently partnered with one of the UK's most influential equestrian charities who are seeking a proactive Senior Infrastructure Engineer to lead the migration of their infrastructure to an Azure Cloud platform. This is a great opportunity if you have a cloud background or are seeking a role that will provide technical development into a cloud environment. The successful Senior Infrastructure Engineer will join a core team providing mentorship to several individuals. Teamwork is massively important to this role. You will be given autonomy and expected to take ownership, as a result, you will not be micromanaged. A strong understanding of infrastructure and networking is crucial, and commercial exposure to Azure will be advantageous. My client provides a hybrid style of work, you will be required to work 1 to 2 days a week in their scenic and modern rural Head Office. The office boasts a great community feel with collaboration throughout, working with teams outside of the IT department. You will receive 26 days of annual leave plus bank holidays, as well as a competitive pension scheme and health benefits. Flexibility is crucial as you may need to address issues outside of your core hours. This position as a Senior Infrastructure Engineer is perfect for a proactive technical individual with experience in strategic planning. With the nature of my client's work, you will be given the resources to make a difference, not only to the charity itself but also to the digital environment around you. Key Responsibilities: - Designing and overseeing the implementation of new hardware and networking components. - Efficiently managing Cloud resources and participating in the migration of services. - Monitoring and securing the BHS network, establishing capacity and availability metrics. - Regularly performing patching, backups, disaster recovery testing, and upgrades. - Securing the network with limited access and investigating and resolving problems. - Leading the resolution of major incidents and creating infrastructure roadmaps. - Decommissioning redundant systems and providing readable retained data. Technical Experience: - On-premise Active Directory, Group Policy, DNS, DHCP. - Azure AD (Connect), Conditional Access, MFA. - PowerShell Scripting and resource management. - SAN storage, HP BL/DL Servers, Microsoft Server, Desktop operating systems. - Cisco Switch configuration and support. - VMware vSphere, Veeam B&R, Cloud Connect. This role is perfect for a Senior Infrastructure Engineer with a great networking background seeking the next step in their career to explore a Cloud environment. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Liam Spencer-Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
30/05/2023
Full time
Senior Infrastructure Engineer - Hybrid, Birmingham - £45,000 We have recently partnered with one of the UK's most influential equestrian charities who are seeking a proactive Senior Infrastructure Engineer to lead the migration of their infrastructure to an Azure Cloud platform. This is a great opportunity if you have a cloud background or are seeking a role that will provide technical development into a cloud environment. The successful Senior Infrastructure Engineer will join a core team providing mentorship to several individuals. Teamwork is massively important to this role. You will be given autonomy and expected to take ownership, as a result, you will not be micromanaged. A strong understanding of infrastructure and networking is crucial, and commercial exposure to Azure will be advantageous. My client provides a hybrid style of work, you will be required to work 1 to 2 days a week in their scenic and modern rural Head Office. The office boasts a great community feel with collaboration throughout, working with teams outside of the IT department. You will receive 26 days of annual leave plus bank holidays, as well as a competitive pension scheme and health benefits. Flexibility is crucial as you may need to address issues outside of your core hours. This position as a Senior Infrastructure Engineer is perfect for a proactive technical individual with experience in strategic planning. With the nature of my client's work, you will be given the resources to make a difference, not only to the charity itself but also to the digital environment around you. Key Responsibilities: - Designing and overseeing the implementation of new hardware and networking components. - Efficiently managing Cloud resources and participating in the migration of services. - Monitoring and securing the BHS network, establishing capacity and availability metrics. - Regularly performing patching, backups, disaster recovery testing, and upgrades. - Securing the network with limited access and investigating and resolving problems. - Leading the resolution of major incidents and creating infrastructure roadmaps. - Decommissioning redundant systems and providing readable retained data. Technical Experience: - On-premise Active Directory, Group Policy, DNS, DHCP. - Azure AD (Connect), Conditional Access, MFA. - PowerShell Scripting and resource management. - SAN storage, HP BL/DL Servers, Microsoft Server, Desktop operating systems. - Cisco Switch configuration and support. - VMware vSphere, Veeam B&R, Cloud Connect. This role is perfect for a Senior Infrastructure Engineer with a great networking background seeking the next step in their career to explore a Cloud environment. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Liam Spencer-Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Junior Technical Support Engineer - Shift Place of work: Sheffield - UK, (On-site)/ Duration: Permanent/ Hours of work: Shift rotation - 2 day shifts, 7am - 7pm + 2 night shifts, 7pm-7am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The Junior Technical Support Shift Engineer based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. There will also be an element of cross training involved across the team. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Junior RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools and email requests Perform troubleshooting on 3rd party application and web services as required Diagnose and troubleshoot technical issues Essential Skills Working and supporting knowledge of the following: 2nd level technical service experience Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Windows 7/8/10 desktop support Experience with Windows Server Supporting Microsoft Office365 and Cloud offering Core Infrastructure experience including AD and Exchange Ability to diagnose and troubleshoot technical issues Excellent attention to detail Desirable Skills Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment Server Architecture experience Experiencing supporting desktop networking environment Using SCCM to deploy applications/remote control Monitoring tools for example SCOM, SolarWinds or Kaseya Business Competencies: Good communication, teamworking and interpersonal skills are key. Microsoft certifications or equivalent qualification would be desirable Commitment to learning and development of creative support solutions. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow
30/05/2023
Full time
Junior Technical Support Engineer - Shift Place of work: Sheffield - UK, (On-site)/ Duration: Permanent/ Hours of work: Shift rotation - 2 day shifts, 7am - 7pm + 2 night shifts, 7pm-7am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The Junior Technical Support Shift Engineer based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. There will also be an element of cross training involved across the team. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Junior RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment. Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools and email requests Perform troubleshooting on 3rd party application and web services as required Diagnose and troubleshoot technical issues Essential Skills Working and supporting knowledge of the following: 2nd level technical service experience Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Windows 7/8/10 desktop support Experience with Windows Server Supporting Microsoft Office365 and Cloud offering Core Infrastructure experience including AD and Exchange Ability to diagnose and troubleshoot technical issues Excellent attention to detail Desirable Skills Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment Server Architecture experience Experiencing supporting desktop networking environment Using SCCM to deploy applications/remote control Monitoring tools for example SCOM, SolarWinds or Kaseya Business Competencies: Good communication, teamworking and interpersonal skills are key. Microsoft certifications or equivalent qualification would be desirable Commitment to learning and development of creative support solutions. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow
IT Support Engineer Level 2 Shift Place of work: Sheffield - UK (on-site) Duration: Permanent Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 on/4 off rotational About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers. Role Responsibilities: Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment. Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching. Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Technical Competencies: Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment 2nd/3rd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure and Office 365 2-5 years Experience with Windows Server (2012/2016/2019 & 2022) Essential Skills: Windows Server: 2012/2016/2019 & 2022 Active Directory Virtualization VMWare, Hyper-V, Azure & Failover clustering Server hardware knowledge Backup & Archiving Veeam, Commvault, DPM, Azure Backup or similar Networking: VPN, DNS, DHCP, & Wireless AP configuration Monitoring: Knowledge of Monitoring tools. Desirable Skills: Presentation Virtualisation CITRIX, RDS, Intune, VMWare Exchange, Certificate Authority Horizons & Azure Desktop Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM) Knowledge of Storage topology (Datastore, SAN, LUN) Microsoft Teams Cloud Infrastructure AWS, Greenlake, Azure Disaster recovery VMWare SRM, Hyper-V & Azure ASR Science Logic, SCOM Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines and ISO an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between
30/05/2023
Full time
IT Support Engineer Level 2 Shift Place of work: Sheffield - UK (on-site) Duration: Permanent Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 on/4 off rotational About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers. Role Responsibilities: Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment. Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching. Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Technical Competencies: Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment 2nd/3rd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure and Office 365 2-5 years Experience with Windows Server (2012/2016/2019 & 2022) Essential Skills: Windows Server: 2012/2016/2019 & 2022 Active Directory Virtualization VMWare, Hyper-V, Azure & Failover clustering Server hardware knowledge Backup & Archiving Veeam, Commvault, DPM, Azure Backup or similar Networking: VPN, DNS, DHCP, & Wireless AP configuration Monitoring: Knowledge of Monitoring tools. Desirable Skills: Presentation Virtualisation CITRIX, RDS, Intune, VMWare Exchange, Certificate Authority Horizons & Azure Desktop Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM) Knowledge of Storage topology (Datastore, SAN, LUN) Microsoft Teams Cloud Infrastructure AWS, Greenlake, Azure Disaster recovery VMWare SRM, Hyper-V & Azure ASR Science Logic, SCOM Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines and ISO an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between
Job title: Application Support Developer Salary: £55,000 Location: Reading (Hybrid) Stott and May are proud to be working with one of the leading digital transformation specialists in the UK. At the moment they have an exciting opportunity for an Application Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities . Diagnose and fix issues in complex technical environments following DevOps principals and best practices . Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes . Carry out maintenance and improvement tasks on the solutions and platforms we support . Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About You . Experience developing and deploying .NET applications, or supporting .NET applications . Experience developing or supporting applications in Microsoft Azure An understanding across of the following areas: . Front End web development and support using C# . Working with SQL databases . Infrastructure as Code tools such as ARM, Bicep or Terraform . Configuring CI/CD pipelines . Using and configuring ALM tools such as Azure DevOps or Jira . Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: . Azure DevOps Engineer (AZ-400) certification . Experience working with Blazor . Experience working with either React or Angular JavaScript frameworks . Experience of working with NoSQL databases such as Cosmos DB . Experience of working automation testing tool such as Selenium . Experience of working with SharePoint On Premise and Online . Experience of Windows PowerShell . Experience of S.O.L.I.D design principles and modern design patterns
30/05/2023
Full time
Job title: Application Support Developer Salary: £55,000 Location: Reading (Hybrid) Stott and May are proud to be working with one of the leading digital transformation specialists in the UK. At the moment they have an exciting opportunity for an Application Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities . Diagnose and fix issues in complex technical environments following DevOps principals and best practices . Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes . Carry out maintenance and improvement tasks on the solutions and platforms we support . Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About You . Experience developing and deploying .NET applications, or supporting .NET applications . Experience developing or supporting applications in Microsoft Azure An understanding across of the following areas: . Front End web development and support using C# . Working with SQL databases . Infrastructure as Code tools such as ARM, Bicep or Terraform . Configuring CI/CD pipelines . Using and configuring ALM tools such as Azure DevOps or Jira . Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: . Azure DevOps Engineer (AZ-400) certification . Experience working with Blazor . Experience working with either React or Angular JavaScript frameworks . Experience of working with NoSQL databases such as Cosmos DB . Experience of working automation testing tool such as Selenium . Experience of working with SharePoint On Premise and Online . Experience of Windows PowerShell . Experience of S.O.L.I.D design principles and modern design patterns
3rd Line IT Support Engineer Huddersfield, West Yorkshire (Hybrid-Working) £40,000 per year Plus excellent company benefits and flexible-working The Opportunity: You will be joining the internal IT infrastructure team of for one of the UK's leading IT Services company based in Huddersfield, West Yorkshire. The role will see you play an integral part in supporting their internal IT estate which is critical to the success on the business. This includes cloud and virtualisation environments across their company-wide IT systems and infrastructure capability. Skills and Experience: Windows systems experience, administration and setup of Windows Server 2012/2016/2019 Infrastructure virtualisation (VMware, Hyper-V etc.) Desktop and application support and troubleshooting of Windows 7/10 and Microsoft Office Agile and DevOps - principles, technologies, working practices Exposure to Cloud technologies and concepts (eg Azure, RDS, Citrix) Experience with networking, routing and Firewalls (Sophos preferential but not essential) PowerShell Automation experience would be highly desirable Role and Responsibilities: Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Prioritising tickets and acting as the troubleshooting lead for high level technical issues Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk/improvement within the firm if identified N.B. Some out of hours support would be required (typically x1 weekend per month) Please call Matthew Craig here at ISR Recruitment to learn more?
30/05/2023
Full time
3rd Line IT Support Engineer Huddersfield, West Yorkshire (Hybrid-Working) £40,000 per year Plus excellent company benefits and flexible-working The Opportunity: You will be joining the internal IT infrastructure team of for one of the UK's leading IT Services company based in Huddersfield, West Yorkshire. The role will see you play an integral part in supporting their internal IT estate which is critical to the success on the business. This includes cloud and virtualisation environments across their company-wide IT systems and infrastructure capability. Skills and Experience: Windows systems experience, administration and setup of Windows Server 2012/2016/2019 Infrastructure virtualisation (VMware, Hyper-V etc.) Desktop and application support and troubleshooting of Windows 7/10 and Microsoft Office Agile and DevOps - principles, technologies, working practices Exposure to Cloud technologies and concepts (eg Azure, RDS, Citrix) Experience with networking, routing and Firewalls (Sophos preferential but not essential) PowerShell Automation experience would be highly desirable Role and Responsibilities: Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Prioritising tickets and acting as the troubleshooting lead for high level technical issues Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk/improvement within the firm if identified N.B. Some out of hours support would be required (typically x1 weekend per month) Please call Matthew Craig here at ISR Recruitment to learn more?
Recruitment Consultant - IT/Finance Industry Established in 2013 EMEA Resourcing is a boutique IT/Financial Specialist Recruitment Company based in London with clients all over the world. We are embarking on a new exciting era and are hiring talented, confident, enthusiastic forward thinking individuals to join our ever expanding team for our contract and permanent desks. If you already possess strong interpersonal skills and willingness to learn then we are interested in hearing from you. The ethos of the company is to create a likeminded environment where individuals thrive to reach their full earning potential whilst enjoying the day to day rigours of a fast paced working environment. Why Join EMEA Resourcing Responsibilities As a Recruitment consultant, you're the vital link between clients and candidates. The role is demanding and diverse and will involve: Using sales, business development, marketing techniques and networking to attract business from client companies Conduct business development activities via outbound phone, email and face to face/virtual meetings with your portfolio of client companies to build relationships, understand their needs and promote our recruitment services to them Developing a good understanding of client companies, their industry, what they do, their work culture and environment Advertising vacancies by drafting and placing adverts Using LinkedIn and various recruitment job boards to advertise positions, attract candidates and build relationships Headhunting - identifying and approaching suitable candidates who may already be in work Using candidate databases to match the right person to the client's vacancy Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client Briefing the candidate about the responsibilities, salary/rate and benefits of the job Organising interviews for candidates as requested by the client Candidate management Negotiating pay and salary/rates and finalising arrangements between clients and candidates Offering advice to both clients and candidates on pay rates, training and career progression Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated Skills You'll need to show evidence of the following: Excellent communication skills Sales and negotiation skills A goal-orientated approach to work The ability to handle multiple priorities Problem-solving ability The ability to meet deadlines and targets Ambitious and the determined to succeed Tenacious Confident and self-motivated Time management and organisational skills Team working skills Creative and forward thinking What EMEA Resourcing will offer you This will be your second Sales/Recruitment job (ideally within IT/Financial Industry) where you are now ready to make your mark within the world of recruitment. We are looking for passionate, driven and highly motivated individuals to become part of our expanding recruitment team Competitive Salary of £22K+ (Reviewed annually based on performance) Lucrative Commission Structure on top of base salary Internal Promotion Culture A transparent career path 20 days annual leave (+bank holidays), increasing by 1 day each year up to 30 days Company Mobile Phone Gym Membership Developing our employees is our future and our structured training programme strikes a balance between off the desk learning and on the job experience. We will be committed to you, all we ask is the same in return to thrive in what we believe is an excellent opportunity! If you are considering a career in recruitment or would like to know more about this opportunity send your CV through to Tony Curtis - (see below)
30/05/2023
Full time
Recruitment Consultant - IT/Finance Industry Established in 2013 EMEA Resourcing is a boutique IT/Financial Specialist Recruitment Company based in London with clients all over the world. We are embarking on a new exciting era and are hiring talented, confident, enthusiastic forward thinking individuals to join our ever expanding team for our contract and permanent desks. If you already possess strong interpersonal skills and willingness to learn then we are interested in hearing from you. The ethos of the company is to create a likeminded environment where individuals thrive to reach their full earning potential whilst enjoying the day to day rigours of a fast paced working environment. Why Join EMEA Resourcing Responsibilities As a Recruitment consultant, you're the vital link between clients and candidates. The role is demanding and diverse and will involve: Using sales, business development, marketing techniques and networking to attract business from client companies Conduct business development activities via outbound phone, email and face to face/virtual meetings with your portfolio of client companies to build relationships, understand their needs and promote our recruitment services to them Developing a good understanding of client companies, their industry, what they do, their work culture and environment Advertising vacancies by drafting and placing adverts Using LinkedIn and various recruitment job boards to advertise positions, attract candidates and build relationships Headhunting - identifying and approaching suitable candidates who may already be in work Using candidate databases to match the right person to the client's vacancy Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client Briefing the candidate about the responsibilities, salary/rate and benefits of the job Organising interviews for candidates as requested by the client Candidate management Negotiating pay and salary/rates and finalising arrangements between clients and candidates Offering advice to both clients and candidates on pay rates, training and career progression Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated Skills You'll need to show evidence of the following: Excellent communication skills Sales and negotiation skills A goal-orientated approach to work The ability to handle multiple priorities Problem-solving ability The ability to meet deadlines and targets Ambitious and the determined to succeed Tenacious Confident and self-motivated Time management and organisational skills Team working skills Creative and forward thinking What EMEA Resourcing will offer you This will be your second Sales/Recruitment job (ideally within IT/Financial Industry) where you are now ready to make your mark within the world of recruitment. We are looking for passionate, driven and highly motivated individuals to become part of our expanding recruitment team Competitive Salary of £22K+ (Reviewed annually based on performance) Lucrative Commission Structure on top of base salary Internal Promotion Culture A transparent career path 20 days annual leave (+bank holidays), increasing by 1 day each year up to 30 days Company Mobile Phone Gym Membership Developing our employees is our future and our structured training programme strikes a balance between off the desk learning and on the job experience. We will be committed to you, all we ask is the same in return to thrive in what we believe is an excellent opportunity! If you are considering a career in recruitment or would like to know more about this opportunity send your CV through to Tony Curtis - (see below)
Solutions Engineer (Azure) 100% Remote Working £50,000 per year Plus excellent company benefits and flexible-working The Opportunity: You will be joining the internal IT infrastructure team of one of the UK's leading IT Software Services Company based in Huddersfield working on a remote basis. The ideal candidate will come from an implementation background who is looking to move into a more Azure architecture focused role over the next 6 - 12 months The role will see you play an integral part in supporting and developing client's product range as well as designing, developing and implementing cloud infrastructure solutions. Skills and Experience: A minimum of 3 years of hands-on commercial Azure design experience (Implementation and/or Migrations) Excellent knowledge of IT Infrastructure (MS hardware, VMware ESXi and storage arrays (HP/Dell) Experience with high and low level design (HLD/LLD) Azure Virtual Desktop Infrastructure (VDI) Windows operating systems 10, 11 Windows Servers operating systems (2016, 2019, 2022) Azure Intune/Azure Active Directory design and implementation Advanced use of PowerShell and Scripting technologies in the cloud Role and Responsibilities: Assisting in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements Leading in the design and architecture of the software solution Planning and designing the structure of technology solutions Contribute to strategic roadmap across the technical domain Applications: To learn more about our client's ongoing success story and how you can become a part of their internal IT Services team as a Solutions Engineer working on a fully remote basis with offices based in the West Yorkshire area; please call and speak with Matthew Craig here at ISR Recruitment or share a copy of your very latest CV and/or online business profile for a call back in the strictest of confidence.
30/05/2023
Full time
Solutions Engineer (Azure) 100% Remote Working £50,000 per year Plus excellent company benefits and flexible-working The Opportunity: You will be joining the internal IT infrastructure team of one of the UK's leading IT Software Services Company based in Huddersfield working on a remote basis. The ideal candidate will come from an implementation background who is looking to move into a more Azure architecture focused role over the next 6 - 12 months The role will see you play an integral part in supporting and developing client's product range as well as designing, developing and implementing cloud infrastructure solutions. Skills and Experience: A minimum of 3 years of hands-on commercial Azure design experience (Implementation and/or Migrations) Excellent knowledge of IT Infrastructure (MS hardware, VMware ESXi and storage arrays (HP/Dell) Experience with high and low level design (HLD/LLD) Azure Virtual Desktop Infrastructure (VDI) Windows operating systems 10, 11 Windows Servers operating systems (2016, 2019, 2022) Azure Intune/Azure Active Directory design and implementation Advanced use of PowerShell and Scripting technologies in the cloud Role and Responsibilities: Assisting in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements Leading in the design and architecture of the software solution Planning and designing the structure of technology solutions Contribute to strategic roadmap across the technical domain Applications: To learn more about our client's ongoing success story and how you can become a part of their internal IT Services team as a Solutions Engineer working on a fully remote basis with offices based in the West Yorkshire area; please call and speak with Matthew Craig here at ISR Recruitment or share a copy of your very latest CV and/or online business profile for a call back in the strictest of confidence.
