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dv cleared service engineer
CBS butler
Security Engineer
CBS butler
Security Engineer Based in Northamptonshire Hybrid work (50/50 split) Permanent opportunity £45,000 - £50,000 per annum DOE *Please note this role requires you to be SC or DV Cleared We are looking to recruit a cyber security engineer to undertake: Patching and hardening of windows and network devices Threat hunting and basic incident response/triage Vulnerability assessments with Nessus Proactive proposal of changes and optimisations to keep pace with Internet borne threats. The engineer will need a good understanding of Internet security to: Conduct security assessments of new applications and cloud services. Conduct audits of existing security functions. Conduct the implementation of the latest security technology in new projects. The engineer must have experience of: MS Defender for Endpoint, Sophos EDR, or near equivalent EDR tools Azure, Intune/MEM, and Active Directory Group Policies on Windows Tuning SIEM and logging Experience of the following is strongly desirable, but not a pre-requisite as training can be provided: Experience of working in UK government or defence Working with Firewalls, IDS/IPS, encryption, wireless protection and email security Implementing RMADS, ISO27001 and CIS baselines Working with MS Defender and Sentinel suite, Alienvault, Solarwinds, SCCM, Cisco and/or Sophos technologies Certificates & PKI
30/03/2023
Full time
Security Engineer Based in Northamptonshire Hybrid work (50/50 split) Permanent opportunity £45,000 - £50,000 per annum DOE *Please note this role requires you to be SC or DV Cleared We are looking to recruit a cyber security engineer to undertake: Patching and hardening of windows and network devices Threat hunting and basic incident response/triage Vulnerability assessments with Nessus Proactive proposal of changes and optimisations to keep pace with Internet borne threats. The engineer will need a good understanding of Internet security to: Conduct security assessments of new applications and cloud services. Conduct audits of existing security functions. Conduct the implementation of the latest security technology in new projects. The engineer must have experience of: MS Defender for Endpoint, Sophos EDR, or near equivalent EDR tools Azure, Intune/MEM, and Active Directory Group Policies on Windows Tuning SIEM and logging Experience of the following is strongly desirable, but not a pre-requisite as training can be provided: Experience of working in UK government or defence Working with Firewalls, IDS/IPS, encryption, wireless protection and email security Implementing RMADS, ISO27001 and CIS baselines Working with MS Defender and Sentinel suite, Alienvault, Solarwinds, SCCM, Cisco and/or Sophos technologies Certificates & PKI
Parker Shaw
Senior Network Engineer - DV Cleared
Parker Shaw Reading, Berkshire
Location : Aldermaston, Reading. 100% site attendance required with potential to travel to other sites (5% roughly) Expenses to be paid to travel to other sites but not home location Pay rate : £66ph Inside IR35 Duration : 12 months Position : Senior Network Engineer - DV Cleared Clearance : DV Cleared Minimum Requirement: Juniper experience essential Experience with Firewalls; Routers; LAN; WAN. Technical lead within team Knowledge of network infrastructure, TCP/IP, networking and information system security principles, practices, and technologies Open to both public and private Key Accountabilities: Assist with training less experienced team members, graduates and apprentices. Ensure network services are maintained and up to date. Undertake a defined range of Network engineering design, development and test activities. Resolve any loss of service due to hardware or software issues. Escalate significant issues to Technical Service Manager/Line Manager. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Key Responsibilities: Reviewing, daily, the status of the core network, logging incidents where appropriate. Escalating, in advance, to the Network Manager any likely breaches of agreed deadlines. Working with customers, project leads, third parties and other stakeholders to discuss technical service issues assisting with the resolution of said issues. Maintaining up-to-date knowledge on network technologies. Working to assist with capacity and availability management of the network. Problem Solving: investigate and resolve problems for services within their own area of responsibility. Provisioning network services and devices where appropriate. If you feel you have the skills and experience needed for this role; please do apply now.
29/03/2023
Project-based
Location : Aldermaston, Reading. 100% site attendance required with potential to travel to other sites (5% roughly) Expenses to be paid to travel to other sites but not home location Pay rate : £66ph Inside IR35 Duration : 12 months Position : Senior Network Engineer - DV Cleared Clearance : DV Cleared Minimum Requirement: Juniper experience essential Experience with Firewalls; Routers; LAN; WAN. Technical lead within team Knowledge of network infrastructure, TCP/IP, networking and information system security principles, practices, and technologies Open to both public and private Key Accountabilities: Assist with training less experienced team members, graduates and apprentices. Ensure network services are maintained and up to date. Undertake a defined range of Network engineering design, development and test activities. Resolve any loss of service due to hardware or software issues. Escalate significant issues to Technical Service Manager/Line Manager. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Key Responsibilities: Reviewing, daily, the status of the core network, logging incidents where appropriate. Escalating, in advance, to the Network Manager any likely breaches of agreed deadlines. Working with customers, project leads, third parties and other stakeholders to discuss technical service issues assisting with the resolution of said issues. Maintaining up-to-date knowledge on network technologies. Working to assist with capacity and availability management of the network. Problem Solving: investigate and resolve problems for services within their own area of responsibility. Provisioning network services and devices where appropriate. If you feel you have the skills and experience needed for this role; please do apply now.
Damia Group LTD
SC Cleared Wintel Engineer/SME
Damia Group LTD Corsham, Wiltshire
SC Cleared Wintel Engineer/SME - 3 months+ - £500-£550 pd Inside IR35 - Hybrid working (Hampshire/Wiltshire) Looking for an SC Cleared Wintel Enginee/SME with good experience of Microsoft and Virtulisation technology, experience of discovery, and migration of Servers and VM's. The Wintel Engineer will: Visit customers on site UK wide to carry-out consultancy, installations & support Receive fault reports, diagnose, and provide solutions quickly Pre-delivery configuration and testing of Servers and workstations to customer specifications Provide Technical input into new opportunities Key Skills Extensive knowledge in Active Directory Domain, Federation and Certificate services In-depth knowledge of Windows Server operating systems Experience deploying server & storage solutions, on premise and cloud Exposure to virtualisation technoligies such as Hyper-V & VMWare Track record of deploying and supporting core Windows services such as DHCP, DNS, IIS, and WDS In depth knowledge of system hardening using Group Policy Techstack Windows Server Active Directory Domain & Federation services Certificate Services/PKI DHCP, DNS, IIS & WDS Hyper-V & VMWare Group Policy Hardening SC Cleared Wintel Engineer/SME - 3 months+ - £500-£550 pd Inside IR35 - Hybrid working (Hampshire/Wiltshire) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
29/03/2023
Project-based
SC Cleared Wintel Engineer/SME - 3 months+ - £500-£550 pd Inside IR35 - Hybrid working (Hampshire/Wiltshire) Looking for an SC Cleared Wintel Enginee/SME with good experience of Microsoft and Virtulisation technology, experience of discovery, and migration of Servers and VM's. The Wintel Engineer will: Visit customers on site UK wide to carry-out consultancy, installations & support Receive fault reports, diagnose, and provide solutions quickly Pre-delivery configuration and testing of Servers and workstations to customer specifications Provide Technical input into new opportunities Key Skills Extensive knowledge in Active Directory Domain, Federation and Certificate services In-depth knowledge of Windows Server operating systems Experience deploying server & storage solutions, on premise and cloud Exposure to virtualisation technoligies such as Hyper-V & VMWare Track record of deploying and supporting core Windows services such as DHCP, DNS, IIS, and WDS In depth knowledge of system hardening using Group Policy Techstack Windows Server Active Directory Domain & Federation services Certificate Services/PKI DHCP, DNS, IIS & WDS Hyper-V & VMWare Group Policy Hardening SC Cleared Wintel Engineer/SME - 3 months+ - £500-£550 pd Inside IR35 - Hybrid working (Hampshire/Wiltshire) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Fuse Digital Consulting
OpenShift Applications Engineer - SC Cleared
Fuse Digital Consulting City, London
OpenShift Applications Engineer - SC Cleared We are seeking an experienced OpenShift App Engineer to assist our client. The ideal candidate will have experience deploying and managing applications on OpenShift v4, focusing on JBoss Fuse, Java, and Microservices. As an OpenShift App Engineer, you will be responsible for working with clients to architect, develop, deploy, and support applications on the OpenShift platform. Location: London - Hybrid Rates: £550 - £700 per day (subject to clearance and experience) Duration: 6 months (extensions) Clearance: SC Clearance IR35 Status: INSIDE Key Responsibilities: * Work with clients to understand their requirements and design and implement solutions based on OpenShift v4, JBoss Fuse, Java, and Microservices. * Collaborate with the development team to build, test, and deploy applications on OpenShift. * Troubleshoot and resolve issues related to the OpenShift platform and deployed applications. * Provide guidance and training to clients on best practices for deploying and managing applications on OpenShift. * Stay up to date with the latest industry trends and best practices for deploying applications on OpenShift. Key Skills: - Openshift v4.x experience - Experience with JBoss Fuse and the Red Hat Middleware Suite. - Java - Microservices If you feel you are a good match for this position or know a good SC Cleared OCP Applications Engineer who would be, please send an updated CV with each application. Alternatively, please call and ask for Amber Wall for a confidential conversation! OpenShift Applications Engineer - SC Cleared By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here.
29/03/2023
Project-based
OpenShift Applications Engineer - SC Cleared We are seeking an experienced OpenShift App Engineer to assist our client. The ideal candidate will have experience deploying and managing applications on OpenShift v4, focusing on JBoss Fuse, Java, and Microservices. As an OpenShift App Engineer, you will be responsible for working with clients to architect, develop, deploy, and support applications on the OpenShift platform. Location: London - Hybrid Rates: £550 - £700 per day (subject to clearance and experience) Duration: 6 months (extensions) Clearance: SC Clearance IR35 Status: INSIDE Key Responsibilities: * Work with clients to understand their requirements and design and implement solutions based on OpenShift v4, JBoss Fuse, Java, and Microservices. * Collaborate with the development team to build, test, and deploy applications on OpenShift. * Troubleshoot and resolve issues related to the OpenShift platform and deployed applications. * Provide guidance and training to clients on best practices for deploying and managing applications on OpenShift. * Stay up to date with the latest industry trends and best practices for deploying applications on OpenShift. Key Skills: - Openshift v4.x experience - Experience with JBoss Fuse and the Red Hat Middleware Suite. - Java - Microservices If you feel you are a good match for this position or know a good SC Cleared OCP Applications Engineer who would be, please send an updated CV with each application. Alternatively, please call and ask for Amber Wall for a confidential conversation! OpenShift Applications Engineer - SC Cleared By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here.
Global Technology Solutions Ltd
SC cleared 2nd line support
Global Technology Solutions Ltd Aldermaston, Berkshire
SC cleared Second Line Support Engineer UK national only Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software Support Engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program. DETAILED JOB DESCRIPTION: * An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting * Supporting our Virtual tech bar by appointment * The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access * Active Directory administration skills including group policy, application delivery and troubleshooting issues * Endpoint encryption * Demonstrate the ability to methodically work through issues * Wsus updates downloads * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates * Write clear instructions to the deskside support team when a physical presence is required * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required * Represent the 2nd line team in customer meetings and deputise in the Team Leaders absence The candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearance The site benefits from a restaurant, Costa coffee, parking and good public transport links ESSENTIALS SKILLS/QUALIFICATIONS: * Experience in a corporate environment looking performing a second line Support Engineer/Service Desk role * Microsoft/Comptia accreditations * Previous ITSM experience DESIRABLE SKILLS/QUALIFICATIONS: ITIL Foundation Microsoft WSUS (Windows Server Update Services) If you have the above skills and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
28/03/2023
Full time
SC cleared Second Line Support Engineer UK national only Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software Support Engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program. DETAILED JOB DESCRIPTION: * An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting * Supporting our Virtual tech bar by appointment * The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access * Active Directory administration skills including group policy, application delivery and troubleshooting issues * Endpoint encryption * Demonstrate the ability to methodically work through issues * Wsus updates downloads * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates * Write clear instructions to the deskside support team when a physical presence is required * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required * Represent the 2nd line team in customer meetings and deputise in the Team Leaders absence The candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearance The site benefits from a restaurant, Costa coffee, parking and good public transport links ESSENTIALS SKILLS/QUALIFICATIONS: * Experience in a corporate environment looking performing a second line Support Engineer/Service Desk role * Microsoft/Comptia accreditations * Previous ITSM experience DESIRABLE SKILLS/QUALIFICATIONS: ITIL Foundation Microsoft WSUS (Windows Server Update Services) If you have the above skills and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Costello & Reyes Group Limited
LogRhythm/LogR Data Engineer x3 (SC cleared)
Costello & Reyes Group Limited Milton Keynes, Buckinghamshire
Costello & Reyes Group has been engaged by our client, a global SI, to identify 3 LogRhythm data engineers for an initial period of 3-6 months. This is an exciting short-term piece that, should all go well mean that you can be placed on other accounts that require the same support due to the nature of the business needs. Primary responsibility: to improve data quality and SIEM operation. Skills and experience LogRhythm MPE Policy and rule builder LogRhythm Fields and tags Custom Log Source Creation & Integration Create Custom Parser in MPE Rule Builder MPE Performance Monitoring & Troubleshooting Regex Writing Knowledge of Syslog and Syslog server packages In particular, we are looking for demonstrable experience of: Experience of Government (ideally central) Experience of Windows logs in syslog format Range of devices in syslog Advanced understanding of LogRhythm schema Can take a "generic SIEM rule" and re-write it for LogRhythm AIE Please address the following questions in your application: 1. When was the last time you used LogRhythm? 2. Tell us about custom parsers you have written? Should you be interested in the above position, please feel free to submit your CV and call for further information. Costello & Reyes Group Limited is one of the UK's leading providers of recruitment advice and services and acts as a recruiter on behalf of our client.
28/03/2023
Project-based
Costello & Reyes Group has been engaged by our client, a global SI, to identify 3 LogRhythm data engineers for an initial period of 3-6 months. This is an exciting short-term piece that, should all go well mean that you can be placed on other accounts that require the same support due to the nature of the business needs. Primary responsibility: to improve data quality and SIEM operation. Skills and experience LogRhythm MPE Policy and rule builder LogRhythm Fields and tags Custom Log Source Creation & Integration Create Custom Parser in MPE Rule Builder MPE Performance Monitoring & Troubleshooting Regex Writing Knowledge of Syslog and Syslog server packages In particular, we are looking for demonstrable experience of: Experience of Government (ideally central) Experience of Windows logs in syslog format Range of devices in syslog Advanced understanding of LogRhythm schema Can take a "generic SIEM rule" and re-write it for LogRhythm AIE Please address the following questions in your application: 1. When was the last time you used LogRhythm? 2. Tell us about custom parsers you have written? Should you be interested in the above position, please feel free to submit your CV and call for further information. Costello & Reyes Group Limited is one of the UK's leading providers of recruitment advice and services and acts as a recruiter on behalf of our client.
Synergize Consulting Ltd
Unix Build SME - New Contract Opportunity!
Synergize Consulting Ltd Stevenage, Hertfordshire
Synergize Consulting are looking for an experienced DV Cleared Unix, Build Engineer to join our client Hybrid at there office in Stevenage. You will be working on a project with a Defence Company. Role: Unix Build SME Customer: Onsite Location: Stevenage 3 days per week IR35 Status: Outside Duration: 3-6 months minimum Clearance: DV Position Summary: As a UNIX Build SME (Subject Matter Expert), you will be involved with large scale customer infrastructure transition and transformation projects relating to specific customer infrastructure systems and associated software, ensuring that the service provided to Atos customers meets the requirements set out in the project definition. Working on won business either from a new logo win or incremental sales on an existing account, the UNIX Build SME is part of the transformation and transition team alongside the Project Manager and Project TA (Technical Architect). Essential/Minimum Criteria: Previous UNIX project experience including infrastructure implementation, deployment and migration. Understanding of LDAP Excellent understanding of Solaris, RHEL with clustering and AIX. Preferable good understanding of external Cloud provided options (GCS, AWS, Azure). Experience of deploying into virtualised infrastructure (VMware, VxRail, Hyper-V, Xenservers and Cloud technologies). Understanding of migrations tools (Platespin, Nutanix, Doubletake and HCX). Good knowledge of networks and storage. Experience of enterprise scale infrastructure transition and transformation projects. Experience of working within Data Centres and secure locations, following associated rules pertaining to them. ITIL knowledge. Excellent communication skills. Strong documentation skills. Scripting. Customer and project delivery focused.
28/03/2023
Project-based
Synergize Consulting are looking for an experienced DV Cleared Unix, Build Engineer to join our client Hybrid at there office in Stevenage. You will be working on a project with a Defence Company. Role: Unix Build SME Customer: Onsite Location: Stevenage 3 days per week IR35 Status: Outside Duration: 3-6 months minimum Clearance: DV Position Summary: As a UNIX Build SME (Subject Matter Expert), you will be involved with large scale customer infrastructure transition and transformation projects relating to specific customer infrastructure systems and associated software, ensuring that the service provided to Atos customers meets the requirements set out in the project definition. Working on won business either from a new logo win or incremental sales on an existing account, the UNIX Build SME is part of the transformation and transition team alongside the Project Manager and Project TA (Technical Architect). Essential/Minimum Criteria: Previous UNIX project experience including infrastructure implementation, deployment and migration. Understanding of LDAP Excellent understanding of Solaris, RHEL with clustering and AIX. Preferable good understanding of external Cloud provided options (GCS, AWS, Azure). Experience of deploying into virtualised infrastructure (VMware, VxRail, Hyper-V, Xenservers and Cloud technologies). Understanding of migrations tools (Platespin, Nutanix, Doubletake and HCX). Good knowledge of networks and storage. Experience of enterprise scale infrastructure transition and transformation projects. Experience of working within Data Centres and secure locations, following associated rules pertaining to them. ITIL knowledge. Excellent communication skills. Strong documentation skills. Scripting. Customer and project delivery focused.
Falcon Chase International
Incident Manager
Falcon Chase International Reading, Oxfordshire
We are looking for SC cleared Incident Manager to work with one of our public sector client. Job Description: We are looking for an Incident/Problem Manager for a Level 3 Application Support and maintenance engagement on a major Digital Service Transformation Programme. Things we want to see in your experience: Demonstrable customer management/service skills Experience of working within a busy support and maintenance environment (preferably in application support and maintenance context) in an Incident/Problem Manager role Good understanding and awareness of the Incident/Problem Management process and procedures Ability to communicate, coordinate, and drive Incident/Problem workflows between Level 2 and Level 3 application support teams to achieve highly responsive incident and problem resolution Good organisational skills plus the ability to motivate people to provides solutions Experience of working in a large, dynamic, and fast-moving organisation Good interpersonal, communication, and presentation skills Experience of working directly within, or with public sector/gov customers as a client, would be advantageous Knowledge of Service Transition would also be advantageous Role and Responsibilities: Responsible for coordinating the Incident/Problem Management workflow in a busy Level 3 Application Support and maintenance team Managing the interface and collaboration between Level 2 team as well as peer Level 3 support teams Workflow manager for the implementation and execution of day-to-day Incident/Problem Management activities Working together with Service Delivery Manager/Service Leadership team, act as point of contact for all major incidents Responsible for preparing and presenting service management-related performance reports, including incident volumes, root cause analyses/known errors, service improvements Act as the first stage of escalation for incidents Monitor the workload and performance of Level 3 engineers Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews, as necessary At the direction of the Service Delivery Manager/Service leadership team, drive service improvement activities such as shift left and proactive problem management/incident volume reduction initiatives Manage and monitor Incidents and Problems relating to newly Transitioning services moving through Transition (Public Beta, Early Life Support, etc.) into Live Service.
28/03/2023
Full time
We are looking for SC cleared Incident Manager to work with one of our public sector client. Job Description: We are looking for an Incident/Problem Manager for a Level 3 Application Support and maintenance engagement on a major Digital Service Transformation Programme. Things we want to see in your experience: Demonstrable customer management/service skills Experience of working within a busy support and maintenance environment (preferably in application support and maintenance context) in an Incident/Problem Manager role Good understanding and awareness of the Incident/Problem Management process and procedures Ability to communicate, coordinate, and drive Incident/Problem workflows between Level 2 and Level 3 application support teams to achieve highly responsive incident and problem resolution Good organisational skills plus the ability to motivate people to provides solutions Experience of working in a large, dynamic, and fast-moving organisation Good interpersonal, communication, and presentation skills Experience of working directly within, or with public sector/gov customers as a client, would be advantageous Knowledge of Service Transition would also be advantageous Role and Responsibilities: Responsible for coordinating the Incident/Problem Management workflow in a busy Level 3 Application Support and maintenance team Managing the interface and collaboration between Level 2 team as well as peer Level 3 support teams Workflow manager for the implementation and execution of day-to-day Incident/Problem Management activities Working together with Service Delivery Manager/Service Leadership team, act as point of contact for all major incidents Responsible for preparing and presenting service management-related performance reports, including incident volumes, root cause analyses/known errors, service improvements Act as the first stage of escalation for incidents Monitor the workload and performance of Level 3 engineers Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews, as necessary At the direction of the Service Delivery Manager/Service leadership team, drive service improvement activities such as shift left and proactive problem management/incident volume reduction initiatives Manage and monitor Incidents and Problems relating to newly Transitioning services moving through Transition (Public Beta, Early Life Support, etc.) into Live Service.
Reed Technology
ICT Support Engineer
Reed Technology
ICT Support Engineer Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices, Enhanced DBS A DBS Cleared 2nd line/IT Support Engineer is required by our IT MSP client based onsite with an end client supporting a school for an initial 2-month contract. Norfolk £185-200 Per Day - Inside IR35 2 Month Contract Immediate start required - Please note a Valid Enhanced DBS is required for this role. The ICT Support Engineer will be based at one site, however, may occasionally be required to travel to attend team meetings and provide additional support at other local sites. The role is focused on providing broad 1st/2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the ICT Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available. Key Skills and Requirements . Experienced using Microsoft Office tools, Windows Server and SCCM . Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. . Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery . Experience of problem solving within a technical environment . Ability to work your way around a problem, finding a solution where others fail. . An engaging personality that easily builds relationships and instils confidence . Experience using Active Directory . Google and Apple Operating System Experience is desirable however not essential. In first instance please submit your CV.
27/03/2023
Project-based
ICT Support Engineer Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices, Enhanced DBS A DBS Cleared 2nd line/IT Support Engineer is required by our IT MSP client based onsite with an end client supporting a school for an initial 2-month contract. Norfolk £185-200 Per Day - Inside IR35 2 Month Contract Immediate start required - Please note a Valid Enhanced DBS is required for this role. The ICT Support Engineer will be based at one site, however, may occasionally be required to travel to attend team meetings and provide additional support at other local sites. The role is focused on providing broad 1st/2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the ICT Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available. Key Skills and Requirements . Experienced using Microsoft Office tools, Windows Server and SCCM . Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. . Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery . Experience of problem solving within a technical environment . Ability to work your way around a problem, finding a solution where others fail. . An engaging personality that easily builds relationships and instils confidence . Experience using Active Directory . Google and Apple Operating System Experience is desirable however not essential. In first instance please submit your CV.
Computer Futures - London & S.E(Permanent and Contract)
Network Engineer - SC Cleared
Computer Futures - London & S.E(Permanent and Contract) Newport, Gwent
Role: Cisco Voice Engineer - SC cleared Location: South Wales (On Site) IR35: Inside IR35 Contract Length: 9 Months This is with one of our Defense clients and will be responsible for designing, building, integrating and delivering the system architecture and voice architecture on a larger programme. Must Haves: UK SC clearance and Eligible for NATO SC clearance Knowledge and administration of Back End Video Conferencing platforms. (Cisco/Polycom etc) High level of competence in the following: Cisco VOIP (CUCM), Cisco Unified Border Control Element (CUBE), Cisco Instant Messaging and Presence (IMP), Cisco video bridging infrastructure, and Cisco TelePresence General knowledge of Unified Communications including integration of Cisco and Microsoft Exchange Full understanding of network protocols within the TCP suite Knowledge of SIP and H323 protocols Knowledge of Voice Recording technologies and their support and operation A understanding of basic routing/switching/QOS, Firewalls and its potential impact on voice, video and web streaming network environments Knowledge of telephony to radio integration would be advantageous Main responsibilities: Execution of Work packages for the project or programme High & low level design of Voice and VTC networks Implementation for the system deployment Fault finding and problem solving Supporting other enabling technologies, eg certificate services Documenting areas of their responsibility, such that it can be reused and repeated Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
27/03/2023
Project-based
Role: Cisco Voice Engineer - SC cleared Location: South Wales (On Site) IR35: Inside IR35 Contract Length: 9 Months This is with one of our Defense clients and will be responsible for designing, building, integrating and delivering the system architecture and voice architecture on a larger programme. Must Haves: UK SC clearance and Eligible for NATO SC clearance Knowledge and administration of Back End Video Conferencing platforms. (Cisco/Polycom etc) High level of competence in the following: Cisco VOIP (CUCM), Cisco Unified Border Control Element (CUBE), Cisco Instant Messaging and Presence (IMP), Cisco video bridging infrastructure, and Cisco TelePresence General knowledge of Unified Communications including integration of Cisco and Microsoft Exchange Full understanding of network protocols within the TCP suite Knowledge of SIP and H323 protocols Knowledge of Voice Recording technologies and their support and operation A understanding of basic routing/switching/QOS, Firewalls and its potential impact on voice, video and web streaming network environments Knowledge of telephony to radio integration would be advantageous Main responsibilities: Execution of Work packages for the project or programme High & low level design of Voice and VTC networks Implementation for the system deployment Fault finding and problem solving Supporting other enabling technologies, eg certificate services Documenting areas of their responsibility, such that it can be reused and repeated Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
Vertex I.T. Solutions Ltd
Wintel Engineer - DV Cleared
Vertex I.T. Solutions Ltd Stevenage, Hertfordshire
Vertex IT Solutions are looking for experienced Wintel Engineers who hold valid DV Clearance Valid DV Clearance required for this role Location: Stevenage - 3 days on site - Hybrid working End date: 2-5 Months - Various Vacancies Inside IR35 Role and Responsibilities: Wintel Server implementation and deployment (2012Rx/2016) on physical hardware and virtual infrastructure. Ensure smooth handover of implemented systems into ongoing support, participating in relevant processes. Assist and advise in troubleshooting technical issues when required. Participate in implementation and migration activities, providing direction and support to other project team members, including less experienced SME s, when required. Plan and undertake changes to software/hardware as agreed with the customer/project. Assess user requirements and formulate technical specifications that are cost effective and accurately meet the identified needs of the customer. Install and test operating software and associated products in conjunction with application providers to ensure that each element of a project performs to specification. Contribute to the implementation of new and modified systems in conjunction with clients to achieve identified benefits. Implement and maintain a standard methodology for the planning and installation of infrastructure. Work with the TAs and service line teams to ensure solutions meet requirements, are supportable and to the approved standards. Prepare and produce high quality design, systems documentation, and delivery plans in accordance with current client processes and standards. Incorporating specialist knowledge as required. Ensure that all delivery, development, and maintenance work is undertaken in accordance with ITIL, customer change management process. Effectively monitor specific infrastructure services and identify improvements andpreventative maintenance interventions. Highlight potential project risks and partake in lessons learnt exercises. Liaise with 3rd Party suppliers and other partners when and where required to meet Customer requirements. Regular reporting to TA(s), Project Manager(s), Service Delivery Manager(s) as appropriate. Technical quality control and assurance. Be prepared to learn, in depth, new technologies. Submit and champion new ideas. Maintain up to date awareness of developments in the IT industry. Contribute to the development of further server offerings. Infrastructure components of projects. Own technical issues and be point of contact for resolution when required. Be prepared to learn, in depth, new technologies and then teach others. Lead SMEs while they conduct implementation activities, providing direction and support. Take ownership of concerns and risks to drive successful conclusions. Lead initiatives and champion better ways of working. Lead meetings. Lead and mentor other SMEs. Participate in roadshows. Technical skills: Essential/Minimum Criteria: Previous Wintel project experience including infrastructure implementation, deployment and migration. Excellent understanding of Windows infrastructures (including 2012Rx, 2016 and 2019). Preferable good understanding of external Cloud provided options (GCS, AWS, Azure). Excellent knowledge of Active Directory. Experience of deploying virtualised infrastructure (VMware, VxRail, Hyper-V, Xenservers and Cloud technologies). Experience of migrations tools (Platespin, Nutanix, Doubletake and HCX). Good knowledge of networks and storage. Experience of enterprise scale infrastructure transition and transformation projects. Experience of working within Data Centres and secure locations, following associated rules pertaining to them. ITIL knowledge. Excellent communication skills. Strong documentation skills. Customer and project delivery focused. Desirable Criteria: Microsoft Certified. VmWare Certified. Scripting. Knowledge of creating detailed design documentation. Customer facing experience
17/03/2023
Project-based
Vertex IT Solutions are looking for experienced Wintel Engineers who hold valid DV Clearance Valid DV Clearance required for this role Location: Stevenage - 3 days on site - Hybrid working End date: 2-5 Months - Various Vacancies Inside IR35 Role and Responsibilities: Wintel Server implementation and deployment (2012Rx/2016) on physical hardware and virtual infrastructure. Ensure smooth handover of implemented systems into ongoing support, participating in relevant processes. Assist and advise in troubleshooting technical issues when required. Participate in implementation and migration activities, providing direction and support to other project team members, including less experienced SME s, when required. Plan and undertake changes to software/hardware as agreed with the customer/project. Assess user requirements and formulate technical specifications that are cost effective and accurately meet the identified needs of the customer. Install and test operating software and associated products in conjunction with application providers to ensure that each element of a project performs to specification. Contribute to the implementation of new and modified systems in conjunction with clients to achieve identified benefits. Implement and maintain a standard methodology for the planning and installation of infrastructure. Work with the TAs and service line teams to ensure solutions meet requirements, are supportable and to the approved standards. Prepare and produce high quality design, systems documentation, and delivery plans in accordance with current client processes and standards. Incorporating specialist knowledge as required. Ensure that all delivery, development, and maintenance work is undertaken in accordance with ITIL, customer change management process. Effectively monitor specific infrastructure services and identify improvements andpreventative maintenance interventions. Highlight potential project risks and partake in lessons learnt exercises. Liaise with 3rd Party suppliers and other partners when and where required to meet Customer requirements. Regular reporting to TA(s), Project Manager(s), Service Delivery Manager(s) as appropriate. Technical quality control and assurance. Be prepared to learn, in depth, new technologies. Submit and champion new ideas. Maintain up to date awareness of developments in the IT industry. Contribute to the development of further server offerings. Infrastructure components of projects. Own technical issues and be point of contact for resolution when required. Be prepared to learn, in depth, new technologies and then teach others. Lead SMEs while they conduct implementation activities, providing direction and support. Take ownership of concerns and risks to drive successful conclusions. Lead initiatives and champion better ways of working. Lead meetings. Lead and mentor other SMEs. Participate in roadshows. Technical skills: Essential/Minimum Criteria: Previous Wintel project experience including infrastructure implementation, deployment and migration. Excellent understanding of Windows infrastructures (including 2012Rx, 2016 and 2019). Preferable good understanding of external Cloud provided options (GCS, AWS, Azure). Excellent knowledge of Active Directory. Experience of deploying virtualised infrastructure (VMware, VxRail, Hyper-V, Xenservers and Cloud technologies). Experience of migrations tools (Platespin, Nutanix, Doubletake and HCX). Good knowledge of networks and storage. Experience of enterprise scale infrastructure transition and transformation projects. Experience of working within Data Centres and secure locations, following associated rules pertaining to them. ITIL knowledge. Excellent communication skills. Strong documentation skills. Customer and project delivery focused. Desirable Criteria: Microsoft Certified. VmWare Certified. Scripting. Knowledge of creating detailed design documentation. Customer facing experience
Click
SC Network Support Engineer - Newport - £50 per hour Umbrella Shifts
Click Newport, Gwent
We are recruiting for a SC or DV Cleared Network Engineer to be based on site in the Newport office on contract Current DV Clearance preferred. SC Cleared Candidates will be considered but the candidate will need to be willing to go through DV Clearance. Description The Network Service Engineer provides service and support capabilities on a through life basis from solution concept, through development into live service delivery and then close down. The Network Service Engineer is responsible for providing technical assistance and solutions to users and customers via the service desk and providing an interface to other technical stakeholders; including subcontractors. To achieve this, the role is responsible for delivering technical service skills in accordance with defined scripts and processes to resolve incidents. Direct engagement with stakeholder communities including user groups necessitates the role to be responsible for the performance of the operational service elements that are delivered. Tasks The role holder is required to deliver technical service solutions as a response to customer raised incidents and problems. This will require a strong focus on organising, delivering, monitoring and controlling elements within the delivery of services and the opportunity for participating in continuous service improvement initiatives. Additionally, the understanding and contribution to the delivery and analysis of service reporting including tracking of KPI's & SLA's is a key activity. Operating within the service desk environment, sometimes on a customer site, the role is responsible for the delivery of contact management and as such, it is critical that communication is fluent and concise to assist users in resolving incidents. This includes managing expectations, perceptions and the attainment of performance criteria. The key responsibilities of the role are: To provide resolution to service incidents and problems, applying diagnosis and maintenance activities. Identify and champion opportunities to drive enhanced value and cost savings that ensure services are delivered cost effectively. The service must be delivered in line with contractual obligations to avoid organisational exposure and the allocation of service credits, abatements and liquidated damages. Consistently perform and deliver outputs within the service contract time constraints (KPI's, SLA's and CSF's). Regular housekeeping activities are carried out on the delivered service in accordance with contractual obligations and continuous service improvement initiatives. Actively participate in the attainment of industry standard and vendor specific certifications and processes, including ITIL framework, ISO20000 & ISO27001 accreditation for Services. Participate in the company rotating shift and 'on call' program as required by the service contract and company needs. Performing initial troubleshooting of faults using the management platform Diagnosing and fixing faults within the SLA, either remotely or utilising Field Maintenance Engineers (FMEs) on site. Liaising with FME when on site and providing assistance when required. Skills The successful applicant will have the following skills and experience: Mandatory: Cisco CCNA would be preferable but experience of Cisco equipments/networks is desirable. Previous network Management and Monitoring experience mandatory. Proven experience as a network Support Engineer Desirable: Windows Win7 desktop and server 2012 environments including Virtualisation Service Desk methodology ie ITIL V3 and newer Checkpoint FW Admin Bluecoat Web Filter Aruba/Clearpass/Airwave experience though not essential. REMEDY ITSM
15/03/2023
Project-based
We are recruiting for a SC or DV Cleared Network Engineer to be based on site in the Newport office on contract Current DV Clearance preferred. SC Cleared Candidates will be considered but the candidate will need to be willing to go through DV Clearance. Description The Network Service Engineer provides service and support capabilities on a through life basis from solution concept, through development into live service delivery and then close down. The Network Service Engineer is responsible for providing technical assistance and solutions to users and customers via the service desk and providing an interface to other technical stakeholders; including subcontractors. To achieve this, the role is responsible for delivering technical service skills in accordance with defined scripts and processes to resolve incidents. Direct engagement with stakeholder communities including user groups necessitates the role to be responsible for the performance of the operational service elements that are delivered. Tasks The role holder is required to deliver technical service solutions as a response to customer raised incidents and problems. This will require a strong focus on organising, delivering, monitoring and controlling elements within the delivery of services and the opportunity for participating in continuous service improvement initiatives. Additionally, the understanding and contribution to the delivery and analysis of service reporting including tracking of KPI's & SLA's is a key activity. Operating within the service desk environment, sometimes on a customer site, the role is responsible for the delivery of contact management and as such, it is critical that communication is fluent and concise to assist users in resolving incidents. This includes managing expectations, perceptions and the attainment of performance criteria. The key responsibilities of the role are: To provide resolution to service incidents and problems, applying diagnosis and maintenance activities. Identify and champion opportunities to drive enhanced value and cost savings that ensure services are delivered cost effectively. The service must be delivered in line with contractual obligations to avoid organisational exposure and the allocation of service credits, abatements and liquidated damages. Consistently perform and deliver outputs within the service contract time constraints (KPI's, SLA's and CSF's). Regular housekeeping activities are carried out on the delivered service in accordance with contractual obligations and continuous service improvement initiatives. Actively participate in the attainment of industry standard and vendor specific certifications and processes, including ITIL framework, ISO20000 & ISO27001 accreditation for Services. Participate in the company rotating shift and 'on call' program as required by the service contract and company needs. Performing initial troubleshooting of faults using the management platform Diagnosing and fixing faults within the SLA, either remotely or utilising Field Maintenance Engineers (FMEs) on site. Liaising with FME when on site and providing assistance when required. Skills The successful applicant will have the following skills and experience: Mandatory: Cisco CCNA would be preferable but experience of Cisco equipments/networks is desirable. Previous network Management and Monitoring experience mandatory. Proven experience as a network Support Engineer Desirable: Windows Win7 desktop and server 2012 environments including Virtualisation Service Desk methodology ie ITIL V3 and newer Checkpoint FW Admin Bluecoat Web Filter Aruba/Clearpass/Airwave experience though not essential. REMEDY ITSM

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