SidTech Ltd Alkmaar, Noord-Holland
Primary Responsibilities and Activities Identify and schedule Salesforce CRM project deliverables, milestones, and required activities and tasks. Provide leadership and motivation to project team members throughout the project life cycle, and confer with project staff to outline work plan. Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel. Implement project communication plan. Perform risk assessment, and implement mitigation plans. Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and look and feel across the enterprise. Ensure that project goals are accomplished and are in line with business objectives. Assign duties, responsibilities and scope of authority to project personnel. Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget. Review status reports prepared by project personnel, and modify schedules or plans as required. Establish standards and procedures for project reporting and documentation. Continuously benchmark project management performance to identify improvements and achieve higher capability maturity in project and portfolio management. Primary Contacts Key Stakeholders, Steering committee Program Manager Project team/staff (including designated users or customers) Business unit (BU) management/executives Business analysts User/customer product owner External service providers' and consultancies' project manager(s) Job Requirements Education Bachelor's or master's degree in computer science, information systems or a related field; project management and/or general business management; or equivalent, related IT experience. Project manager training and certification desirable, but not required. Salesforce CRM Training Experience Three or more years of IT experience, with sensitivity and commitment to business problem solving A minimum of two years of demonstrated competency in a junior or assistant project management role involving the execution of multiple projects or a large project in CRM Three or more years of BU or BU-facing experience, with sensitivity and commitment to business problem solving Demonstrated experience in leading a team At least 1 rollout experience of salesforce CRM Demonstrated experience and ability in successfully using soft skills or people skills Knowledge and Skills Ability to lead and motivate others; demonstrating empathy and knowledge of personality types Familiar with project management methodologies (for example, PMI, Prince II and agile) Demonstrated sensitivity to working in a political environment and to interacting with senior leadership Knowledge of project-planning tools Exceptional verbal and written communication skills Expertise in setting and managing customer expectations Distinctive blend of business, IT, financial and communication skills, because this is a highly visible position with substantial impact Effective influencing and negotiating skills in an environment where this role may not directly control resources Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business Demonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time Competencies/Key Behaviors This is a midlevel position. The jobholder is typically expected to demonstrate all of the required competencies at a proficiency level of advanced. The list of key behaviors and competencies will need to be refined to one that is important to the success of the project manager role in your unique environment. Table 1 provides the competencies and the key behavioral descriptors. Table 1. Key Behaviors and Competencies - Expert Level Competency Key Behaviors Management Examines issues and creates plans to mitigate risk Generates ideas and critically evaluates future project scenarios Skilled with tools and techniques of project scheduling and risk mitigation Works to maintain alignment of short-term goals to support long-term strategy Leadership Confers with project personnel to provide advice and to resolve problems Encourages and facilitates cooperation and results orientation Fosters an environment of collaboration Inspires, motivates and guides project team members Fosters creative approaches to problem solving and quality deliverables Swiftly resolves conflict to minimize friction and maximize diversity of thought Relationship Building Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries Business Acumen and Enterprise Knowledge Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics Change Advocacy Demonstrates personal commitment to change through actions and words Mobilizes others within and outside the project to support and enable change resulting from the projects Influencing Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate action Results Orientation Sets and accomplishes challenging goals Defines standards in terms of doing what is appropriate and doing it well Competes resourcefully, and takes calculated risks to achieve results Working Conditions Travel required: This role will require JOB travel with Ammega companies. 20 to 30 % travel. Disclaimer: Ammega has created this job description to indicate the general nature and level of work that Ammega expects the CRM project manager to perform. This job description is not a comprehensive inventory of all duties, responsibilities and qualifications required of the project manager, and should not be interpreted as such.