Watson Reynolds United Kingdom
Client: A global leader in consulting, technology services and digital transformation, our client is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 100-year heritage and deep industry-specific expertise enables organisations to realise their business ambitions through an array of services from strategy to operations. They are driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 team members in over 50 countries. About Infrastructure Services Our portfolio covers all aspects of infrastructure to provide true end-to-end solutions focused on client business outcomes and includes: Infrastructure Outsourcing& Consulting Infrastructure Transformation Services Service Transition Service Management Service Integration Service Desk Services Data Center Services Cloud Computing: Infrastructure-as-a-Service Virtualization Workplace Services Role Requirements: The Engagement Director has accountability for the effective Transition and Transformation of all services from bid through to delivery (consulting, projects, programmes or ongoing). In addition, the Programme Director will play a key role in supporting the Delivery Director in achieving the account objectives and deliverables. Key Objectives: Lead end-to-end Transition and Transformation of services, ensuring client expectations are met or exceeded. Own and manage the Transition/Transformation P&L elements in line with the account budget. Shape client expectations and manage client expectations to grow projects portfolio on the Account. Key Responsibilities: Expectation/Relationship Management: Maintaining effective and robust client relationships. Representing the needs of the client to the Delivery Director and Project/Programme Managers. Engagement Compliance: Ensure projects undertaken are managed according to methodology (or client methodology if mandated). Deliver Transition/Transformation to client expectations, owning and managing' the resolution of issues and driving continuous improvement irrespective of Service Line or Discipline. Review the quality and effectiveness of Transition/Transformation milestones with the client and liaising with the respective Service Lines to affect any necessary improvements. Maximising the Transition/Transformation reference ability of the client. P&L: Manage Transition and Transformation elements of the P&L on a monthly basis, with specific objectives related to revenue, contribution, and margin. Debt Management: New Line of Business Sales/Major Opportunity Demand Management: Support Delivery and Account Director to manage the delivery of appropriate new line of business opportunities. Risk and Issue Management: Stakeholder Management: Participate in third-party relationships, where these are critical to the success of the service or where there are third party issues. Sector Alignment: Maintain knowledge of technology service offers in order to promote these to the client on a regular basis. Person Specification: Demonstrable experience in complex and distributed delivery models with international capability. Must have run Transition/Transformations supporting contracts with a total value in the order of €50m - €100m per annum. Must have a broad knowledge of the relevant sector, with ability to work across a range of projects eg Supply Chain, CRM, Strategy, IT solutions ie must understand and be able to work across several offerings (multi-functional). Must have led large transformational change programmes, ideally covering areas such as: Complex Data Centre Migrations. Work Place Services. Service Integration and Orchestration. Proven track record of working with multi vendors and suppliers. Must have a demonstrable track record of using off-shore resource models to deliver service. Must have managed teams of 100+ employees. Ability to engage at Board level. Strong analytical, organisational and project management skills, eg Prince2. Must have direct experience in leading quality management and process improvement activity. Highly credible with the ability to influence both internally with colleagues and externally with clients. Capable of operating in other roles outside the account that demonstrably impact business unit results Excellent leadership qualities; flexible and dynamic style. Strong negotiation skills, with the ability to balance account imperatives with internal priorities. Able to work effectively in a team orientated environment, with a track record of service orientation coupled with a strongly supportive mentality. Flexible and mobile in terms of working locations/arrangements. Ability to achieve SC Security Clearance.