*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
30/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
TechNET IT Recruitment Limited
Wokingham, Berkshire
Network Engineer Wokingham/Hybrid with travel Salary negotiable Experienced Network Project Engineer required for a technical service provider specialising in the events market especially within motorsport. You will be required to take full responsibility for delivering the high level of service for events across the globe including Mexico City, Rio, Miami, and London. You will work closely with the directors and CTO and lead the installation teams from warehouse to the event and focus on continued support until it is time to decommission and pack up. This role is perfect for anyone with a strong networking and IT project background who is keen to take a role that offers a great opportunity to travel the world and deliver projects. Some of what you will be doing: Lead the project and installation team. Help planning projects with the CTO. Working in a high-pressured environment IT and networking troubleshooting Communicate ideas clearly. Setting up, supporting, and packing up IT kit for events Ideally, your skills and experience will include: Strong Networking skills, working with any main manufacturer eg Cisco, HP, Dell, Fortinet CCNA or equivalent experience Windows 10, Server 2012, 2019 etc Working knowledge of any Wifi platforms or Firewall products Hold a valid full UK car driving licence High levels of personal and professional energy Desirable Skills CCNP Any Audio-Visual experience is a real bonus Video Management Software Knowledge of Power, UPS and cabling both copper and fibre optic
26/05/2023
Full time
Network Engineer Wokingham/Hybrid with travel Salary negotiable Experienced Network Project Engineer required for a technical service provider specialising in the events market especially within motorsport. You will be required to take full responsibility for delivering the high level of service for events across the globe including Mexico City, Rio, Miami, and London. You will work closely with the directors and CTO and lead the installation teams from warehouse to the event and focus on continued support until it is time to decommission and pack up. This role is perfect for anyone with a strong networking and IT project background who is keen to take a role that offers a great opportunity to travel the world and deliver projects. Some of what you will be doing: Lead the project and installation team. Help planning projects with the CTO. Working in a high-pressured environment IT and networking troubleshooting Communicate ideas clearly. Setting up, supporting, and packing up IT kit for events Ideally, your skills and experience will include: Strong Networking skills, working with any main manufacturer eg Cisco, HP, Dell, Fortinet CCNA or equivalent experience Windows 10, Server 2012, 2019 etc Working knowledge of any Wifi platforms or Firewall products Hold a valid full UK car driving licence High levels of personal and professional energy Desirable Skills CCNP Any Audio-Visual experience is a real bonus Video Management Software Knowledge of Power, UPS and cabling both copper and fibre optic
Technical Architect This role requires you to be on-site in Cumbria once a week, and is paying Outside IR35 The Technical Architect works with operational and project teams to provide detailed designs and guidance on various aspects of infrastructure solutions. The role is responsible for producing high level plus low level designs and providing guidance and support for transition, transformation and delivery on a variety of initiatives. Key Skills, Qualifications and Experience Excellent communication skills, including stakeholder management experience. Exceptional writing skills, including documenting solution architectures and support information. Demonstrable experience reviewing and creating design documents as a subject matter expert for physical infrastructure solutions. Technical design, configuration, and implementation expertise within large-scale Transformations and Migrations. Strong knowledge and demonstrable experience with infrastructure architecture, implementation and support expertise. Expert technical and technical leadership skills. Technical risk identification and management. Planning and management of technical infrastructure tasks. Applicants must have experience delivering new or refurbished facilities (Audio Visual, Containment & Ducting, Networking, Comms rooms, Cabinet Infrastructure, UPS, HVAC, Telephony, Liaison with Building Contractors) Please note you must have live SC Clearance to be eligible for this role
25/05/2023
Project-based
Technical Architect This role requires you to be on-site in Cumbria once a week, and is paying Outside IR35 The Technical Architect works with operational and project teams to provide detailed designs and guidance on various aspects of infrastructure solutions. The role is responsible for producing high level plus low level designs and providing guidance and support for transition, transformation and delivery on a variety of initiatives. Key Skills, Qualifications and Experience Excellent communication skills, including stakeholder management experience. Exceptional writing skills, including documenting solution architectures and support information. Demonstrable experience reviewing and creating design documents as a subject matter expert for physical infrastructure solutions. Technical design, configuration, and implementation expertise within large-scale Transformations and Migrations. Strong knowledge and demonstrable experience with infrastructure architecture, implementation and support expertise. Expert technical and technical leadership skills. Technical risk identification and management. Planning and management of technical infrastructure tasks. Applicants must have experience delivering new or refurbished facilities (Audio Visual, Containment & Ducting, Networking, Comms rooms, Cabinet Infrastructure, UPS, HVAC, Telephony, Liaison with Building Contractors) Please note you must have live SC Clearance to be eligible for this role
Title/Role: Unified Collaboration Engineer Location : US, NYC, California or Remote Start Date: ASAP No of Resources: 1-3. Mandatory Skills Knowledge of AV hardware. Polycom, Creston, Logitech, ZOOM native Audio DSP etc. Networking Experience and good understanding of network requirements for a VoIP. Zoom conferencing solution integrations. Solid understanding of CORE concepts with IP Telephony call setup process/flow call signalling call control and media capabilities exchange. Required Experience: 4+ years of experience supporting Video Conferencing platforms such as Polycom Group Series and/or Cisco Telepresence Primary Skills Knowledge of AV hardware. Polycom, Creston, Logitech, ZOOM native Audio DSP etc. 4+ years of experience supporting Video Conferencing platforms such as Polycom Group Series and/or Cisco Telepresence Networking Experience and good understanding of network requirements for a VoIP Zoom conferencing solution integration. Solid understanding of CORE concepts with IP Telephony call setup process/flow call signalling call control and media capabilities exchange. Responsibilities Plan, build, and deploy core audio visual solutions utilizing application support, systems management, audio/video engineering, basic networking, Servers, and converged infrastructures. Work with internal company teams to identify AV room requirements and solutions that adhere to company. Through close partnerships with stakeholders, vendors, and partners, develop and maintain AV solutions that continuously build on efficiencies and increase service offerings (new builds, scalability, reliability, etc.) Awareness of the latest trends, hardware, and features in AV equipment Supports equipment procurement, including specification development, budget conformance, and technical specification verification. Promote AV system reliability and efficiency by implementing improved performance monitoring, maintenance, and break/fix support. Advise team members and in some cases provide day-to-day task management. Assist in the design and implementation of video systems. Design and stage Video Conferencing solutions using AV system components such as Polycom, Creston, HD camera systems, control systems, microphones, speakers. Review all requests for new videoconference systems to ensure the room and system are appropriate for customer requirements and to provide recommendations on positioning of components. Years of Experience: a minimum 8 Years of Experience AAP3 is acting as an Employment Business in relation to this vacancy.
10/05/2023
Full time
Title/Role: Unified Collaboration Engineer Location : US, NYC, California or Remote Start Date: ASAP No of Resources: 1-3. Mandatory Skills Knowledge of AV hardware. Polycom, Creston, Logitech, ZOOM native Audio DSP etc. Networking Experience and good understanding of network requirements for a VoIP. Zoom conferencing solution integrations. Solid understanding of CORE concepts with IP Telephony call setup process/flow call signalling call control and media capabilities exchange. Required Experience: 4+ years of experience supporting Video Conferencing platforms such as Polycom Group Series and/or Cisco Telepresence Primary Skills Knowledge of AV hardware. Polycom, Creston, Logitech, ZOOM native Audio DSP etc. 4+ years of experience supporting Video Conferencing platforms such as Polycom Group Series and/or Cisco Telepresence Networking Experience and good understanding of network requirements for a VoIP Zoom conferencing solution integration. Solid understanding of CORE concepts with IP Telephony call setup process/flow call signalling call control and media capabilities exchange. Responsibilities Plan, build, and deploy core audio visual solutions utilizing application support, systems management, audio/video engineering, basic networking, Servers, and converged infrastructures. Work with internal company teams to identify AV room requirements and solutions that adhere to company. Through close partnerships with stakeholders, vendors, and partners, develop and maintain AV solutions that continuously build on efficiencies and increase service offerings (new builds, scalability, reliability, etc.) Awareness of the latest trends, hardware, and features in AV equipment Supports equipment procurement, including specification development, budget conformance, and technical specification verification. Promote AV system reliability and efficiency by implementing improved performance monitoring, maintenance, and break/fix support. Advise team members and in some cases provide day-to-day task management. Assist in the design and implementation of video systems. Design and stage Video Conferencing solutions using AV system components such as Polycom, Creston, HD camera systems, control systems, microphones, speakers. Review all requests for new videoconference systems to ensure the room and system are appropriate for customer requirements and to provide recommendations on positioning of components. Years of Experience: a minimum 8 Years of Experience AAP3 is acting as an Employment Business in relation to this vacancy.
