Request Technology - Craig Johnson
Oakland, California
*This is a remote 6+ month contract role, there is no sponsorship, and no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Application Security Analyst. Candidate works closely with other members of the Security Services, IT Development Teams and Quality Assurance teams to support application and software security initiatives, projects, and operations. Candidate will be integrating security tools into the development pipeline to support the confidentiality, integrity and availability of enterprise applications. Responsibilities: Assist with application penetration testing Assist with retesting vulnerabilities to verify the development teams have remediated Review reports of the testing and conduct security risk assessment of the vulnerabilities Conduct code scans using automated tools and risk rate the vulnerabilities according to the organization risk profile and mitigating controls. Conduct IT/Security code review meetings to eliminate false positives and encourage collaboration between Security and IT development teams Assist with application security vulnerability management including implementation of new vulnerability management tools Assist in the development of metrics documentation to track the burndown rate of vulnerability remediation Assist in the development of security engineering documentation: Explore opportunities for updates to Security Engineering policies and standards Assist with the development and periodic review of Security controls, policies, and procedures in close coordination with Security managers Participate in the improvement of security engineering processes Help gather evidence of security testing processes for audits Work with development team and Q/A to create development life cycle documentation, provides integrated systems planning which will enhance current systems and support corporate, business and system goals. Identify automation opportunities and help with department automation efforts Collaborate and brainstorm with the Security Engineering team on new application and application infrastructure technology components Qualifications : Highly motivated individual that assumes ownership of their projects Ability to act as a liaison between security and the development, IT, and QA teams. Strong desire and capacity to learn and support new technical applications Exceptional verbal communication skills that include the ability to articulate ideas clearly and concisely Ability to write clear and concise documentation Knowledge of security principles Training and/or education preferred Experience administering and interpreting results from security scanning tools Experience working in the financial industry Technical Skills: Knowledge of Scripting languages including Java, C++, Python, JavaScript, Bash Familiarity with application frameworks and their built-in security services and API s (ie, Sun J2EE, MS .NET, OMG CORBA, Spring, etc.) Knowledge of automated code scanning tools (ie,) and development pipeline tools (ie,) Understanding of security concepts and practices, including those for authentication, authorization, access control and auditing as well as best practices (eg OWASP).Knowledge of Secure DevOps concepts Bachelors degree in Cybersecurity, Computer Science, Management Information Systems, or related field or the equivalent combination of education and/or relevant experience 3+ year experience in Security-related roles or equivalent training/knowledge of security best practices and OWASP and NVD Experience with SDLC and working with business users, database analysts, system architects, etc., to identify and prioritize requirements
31/05/2023
Project-based
*This is a remote 6+ month contract role, there is no sponsorship, and no 3rd party candidates will be considered* Prestigious Enterprise Company is currently seeking a Application Security Analyst. Candidate works closely with other members of the Security Services, IT Development Teams and Quality Assurance teams to support application and software security initiatives, projects, and operations. Candidate will be integrating security tools into the development pipeline to support the confidentiality, integrity and availability of enterprise applications. Responsibilities: Assist with application penetration testing Assist with retesting vulnerabilities to verify the development teams have remediated Review reports of the testing and conduct security risk assessment of the vulnerabilities Conduct code scans using automated tools and risk rate the vulnerabilities according to the organization risk profile and mitigating controls. Conduct IT/Security code review meetings to eliminate false positives and encourage collaboration between Security and IT development teams Assist with application security vulnerability management including implementation of new vulnerability management tools Assist in the development of metrics documentation to track the burndown rate of vulnerability remediation Assist in the development of security engineering documentation: Explore opportunities for updates to Security Engineering policies and standards Assist with the development and periodic review of Security controls, policies, and procedures in close coordination with Security managers Participate in the improvement of security engineering processes Help gather evidence of security testing processes for audits Work with development team and Q/A to create development life cycle documentation, provides integrated systems planning which will enhance current systems and support corporate, business and system goals. Identify automation opportunities and help with department automation efforts Collaborate and brainstorm with the Security Engineering team on new application and application infrastructure technology components Qualifications : Highly motivated individual that assumes ownership of their projects Ability to act as a liaison between security and the development, IT, and QA teams. Strong desire and capacity to learn and support new technical applications Exceptional verbal communication skills that include the ability to articulate ideas clearly and concisely Ability to write clear and concise documentation Knowledge of security principles Training and/or education preferred Experience administering and interpreting results from security scanning tools Experience working in the financial industry Technical Skills: Knowledge of Scripting languages including Java, C++, Python, JavaScript, Bash Familiarity with application frameworks and their built-in security services and API s (ie, Sun J2EE, MS .NET, OMG CORBA, Spring, etc.) Knowledge of automated code scanning tools (ie,) and development pipeline tools (ie,) Understanding of security concepts and practices, including those for authentication, authorization, access control and auditing as well as best practices (eg OWASP).Knowledge of Secure DevOps concepts Bachelors degree in Cybersecurity, Computer Science, Management Information Systems, or related field or the equivalent combination of education and/or relevant experience 3+ year experience in Security-related roles or equivalent training/knowledge of security best practices and OWASP and NVD Experience with SDLC and working with business users, database analysts, system architects, etc., to identify and prioritize requirements
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
30/05/2023
Full time
Systems Integration Manager Salary: $130k-$140k Location: East Chicago, IN *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree in Computer Science or related field required. 3-4 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing, and/or administrative business processes. Minimum 5 years supervisory experience including hiring, performance management, salary administration. 3-5 years of experience managing and supporting software applications Knowledge of various Operating System platforms and desktop technology a plus. Knowledge of interface engine technology a preferred. Demonstrated experience in leading/directing team members. Minimum 3 years of project management experience. Analytical and reporting skills, including the ability to create reports and statistics from various databases using reporting tools/software a plus Responsibilities Responsible for leadership and management of the Interface Team and IT Business Analysts/Application System Administrators assigned, delivering technical excellence, project management, and support Create a collaborative, supportive environment which focuses on company services, and a professional application support culture within the team. Manages and directs staff toward timely and efficient completion of incidents and project tasks. Oversees interface portfolio and system integration efforts to ensure user needs are met and systems are compliant. Works cooperatively with other IT managers and Senior Leaders to resolve escalated issues Prioritizes assigned tasks as well as focuses on customer service to drive IT to a customer service-based organization
Credit Risk Management Analyst Salary: $85k-$100k + 10% bonus Location: Hybrid role in either location Chicago, IL/Dallas, TX Qualifications Bachelor's degree (preferably in Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience 2-4 years of counterparty credit risk or relevant financial services industry experience Knowledge of bank reporting and regulations including call reports, Basel III bank capital adequacy requirements Ability to read and understand financial statements, brokerage statements, and accounting records Basic knowledge of regulatory rules and regulations related to the SEC/CFTC Knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Proficient in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Coding experience with SQL and other data analytics tools (eg, Tableau, Python, R, VBA macros) Programming experience to help build and maintain the team's self-automated processes Experience using Thomson Reuters, S&P Global Market Intelligence, and other securities industry data provider software, and the technical ability to connect these tools to Excel Responsibilities Monitor ongoing creditworthiness of counterparties and their compliance with company rules and other regulatory requirements, material news and event disclosures, interact with counterparties to identify root cause of issues or concerns, and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken Independently analyze financial statements to identify levels and trends in key metrics and ratios Perform and document assessments on clearing member's risk management policies, procedures, processes, staff, and systems to understand how the member is mitigating its risk Manage the applications of new counterparties and document results for presentation to senior management and Board Risk Committee for approval Collaborate with other Financial Risk Management teams and counterparty-facing departments to assess all risks posed by counterparties Ensure counterparty inquiries are addressed regarding risk policies and procedures as well as time-sensitive questions regarding margin requirements and position movements Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, and identify underlying methodology assumptions with a comprehensive set of special cases Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles) across large and/or multi-sourced data sets, determine best methods and visuals to communicate analytical insights, and deliver compelling and easy to understand narratives of those insights to support executive decision making
30/05/2023
Full time
Credit Risk Management Analyst Salary: $85k-$100k + 10% bonus Location: Hybrid role in either location Chicago, IL/Dallas, TX Qualifications Bachelor's degree (preferably in Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience 2-4 years of counterparty credit risk or relevant financial services industry experience Knowledge of bank reporting and regulations including call reports, Basel III bank capital adequacy requirements Ability to read and understand financial statements, brokerage statements, and accounting records Basic knowledge of regulatory rules and regulations related to the SEC/CFTC Knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Proficient in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Coding experience with SQL and other data analytics tools (eg, Tableau, Python, R, VBA macros) Programming experience to help build and maintain the team's self-automated processes Experience using Thomson Reuters, S&P Global Market Intelligence, and other securities industry data provider software, and the technical ability to connect these tools to Excel Responsibilities Monitor ongoing creditworthiness of counterparties and their compliance with company rules and other regulatory requirements, material news and event disclosures, interact with counterparties to identify root cause of issues or concerns, and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken Independently analyze financial statements to identify levels and trends in key metrics and ratios Perform and document assessments on clearing member's risk management policies, procedures, processes, staff, and systems to understand how the member is mitigating its risk Manage the applications of new counterparties and document results for presentation to senior management and Board Risk Committee for approval Collaborate with other Financial Risk Management teams and counterparty-facing departments to assess all risks posed by counterparties Ensure counterparty inquiries are addressed regarding risk policies and procedures as well as time-sensitive questions regarding margin requirements and position movements Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, and identify underlying methodology assumptions with a comprehensive set of special cases Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles) across large and/or multi-sourced data sets, determine best methods and visuals to communicate analytical insights, and deliver compelling and easy to understand narratives of those insights to support executive decision making
Credit Risk Management Analyst Salary: $85k-$100k + 10% bonus Location: Hybrid role in either location Chicago, IL/Dallas, TX Qualifications Bachelor's degree (preferably in Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience 2-4 years of counterparty credit risk or relevant financial services industry experience Knowledge of bank reporting and regulations including call reports, Basel III bank capital adequacy requirements Ability to read and understand financial statements, brokerage statements, and accounting records Basic knowledge of regulatory rules and regulations related to the SEC/CFTC Knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Proficient in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Coding experience with SQL and other data analytics tools (eg, Tableau, Python, R, VBA macros) Programming experience to help build and maintain the team's self-automated processes Experience using Thomson Reuters, S&P Global Market Intelligence, and other securities industry data provider software, and the technical ability to connect these tools to Excel Responsibilities Monitor ongoing creditworthiness of counterparties and their compliance with company rules and other regulatory requirements, material news and event disclosures, interact with counterparties to identify root cause of issues or concerns, and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken Independently analyze financial statements to identify levels and trends in key metrics and ratios Perform and document assessments on clearing member's risk management policies, procedures, processes, staff, and systems to understand how the member is mitigating its risk Manage the applications of new counterparties and document results for presentation to senior management and Board Risk Committee for approval Collaborate with other Financial Risk Management teams and counterparty-facing departments to assess all risks posed by counterparties Ensure counterparty inquiries are addressed regarding risk policies and procedures as well as time-sensitive questions regarding margin requirements and position movements Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, and identify underlying methodology assumptions with a comprehensive set of special cases Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles) across large and/or multi-sourced data sets, determine best methods and visuals to communicate analytical insights, and deliver compelling and easy to understand narratives of those insights to support executive decision making
30/05/2023
Full time
Credit Risk Management Analyst Salary: $85k-$100k + 10% bonus Location: Hybrid role in either location Chicago, IL/Dallas, TX Qualifications Bachelor's degree (preferably in Risk Management, Accounting, (Computational/Quantitative) Finance, or Economics) or equivalent work experience 2-4 years of counterparty credit risk or relevant financial services industry experience Knowledge of bank reporting and regulations including call reports, Basel III bank capital adequacy requirements Ability to read and understand financial statements, brokerage statements, and accounting records Basic knowledge of regulatory rules and regulations related to the SEC/CFTC Knowledge of the financial services industry, including the financial, market, liquidity and operational risks of broker-dealers, futures commission merchants, commercial banks, pension funds, and financial market utilities Proficient understanding of securities markets, derivatives, and option trading strategies Proficient in Microsoft Office, including Excel experience using lookups and pivot tables to perform data analysis, and comfortable developing PowerPoint presentations Coding experience with SQL and other data analytics tools (eg, Tableau, Python, R, VBA macros) Programming experience to help build and maintain the team's self-automated processes Experience using Thomson Reuters, S&P Global Market Intelligence, and other securities industry data provider software, and the technical ability to connect these tools to Excel Responsibilities Monitor ongoing creditworthiness of counterparties and their compliance with company rules and other regulatory requirements, material news and event disclosures, interact with counterparties to identify root cause of issues or concerns, and escalate issues requiring enhanced surveillance to department management and internal working groups so appropriate actions can be taken Independently analyze financial statements to identify levels and trends in key metrics and ratios Perform and document assessments on clearing member's risk management policies, procedures, processes, staff, and systems to understand how the member is mitigating its risk Manage the applications of new counterparties and document results for presentation to senior management and Board Risk Committee for approval Collaborate with other Financial Risk Management teams and counterparty-facing departments to assess all risks posed by counterparties Ensure counterparty inquiries are addressed regarding risk policies and procedures as well as time-sensitive questions regarding margin requirements and position movements Support system, data, and risk methodology development, review data and risk methodologies during annual reviews, and identify underlying methodology assumptions with a comprehensive set of special cases Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships (eg, correlations, distributions, percentiles) across large and/or multi-sourced data sets, determine best methods and visuals to communicate analytical insights, and deliver compelling and easy to understand narratives of those insights to support executive decision making
Application Support Analyst, 2nd/3rd Line Support - Financial/Banking - Windows, PowerShell, SQL. An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows/Linux environment with preferred candidates having strong Database/SQL and Scripting skills. Not essential but preferred candidates will come from a Market Data/Trade Floor Support background. Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams. Required Skills: Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems. Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM). Extensive experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash. In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle. Strong background in Windows and ideally some Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms. Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable. General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding/operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non Essential But Highly Desirable Skills: Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Linux/Unix System Administration - RedHat, Ubuntu, Solaris. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport. Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme There's a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience. If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.
30/05/2023
Full time
Application Support Analyst, 2nd/3rd Line Support - Financial/Banking - Windows, PowerShell, SQL. An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows/Linux environment with preferred candidates having strong Database/SQL and Scripting skills. Not essential but preferred candidates will come from a Market Data/Trade Floor Support background. Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams. Required Skills: Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems. Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM). Extensive experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash. In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle. Strong background in Windows and ideally some Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms. Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable. General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding/operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non Essential But Highly Desirable Skills: Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Linux/Unix System Administration - RedHat, Ubuntu, Solaris. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport. Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme There's a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience. If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.
Senior Application Support Analyst, Banking London/Hybrid Circa £70k plus bonus plus benefits D365, ITIL, ServiceNow Senior Application Support Analyst is required by prestigious and buoyant boutique Investment Bank based in the City of London. This role will manage incidents for IT applications and services; they are a Microsoft house and we are looking for experience of M365 and ideally D365 Online. Key Responsibilities: Support Operations Management: Oversee the day-to-day operations of application requests and issues, including managing the ticketing system, monitoring, and prioritizing incoming requests, and ensuring timely resolution of incidents and service requests. Provide guidance and direction to the team on complex technical issues and escalations. Analysis: Analyse the issues as they come through to ensure full understanding of the problem and either ability to resolve directly or provide enough information for the 3rd line team to resolve. ITIL and ServiceNow Expertise: Utilize in-depth knowledge of ITIL processes and ServiceNow platform to drive best practices for incident management, problem management, change management, release management, and service request fulfillment. Ensure compliance with ITIL and release management processes, including coordination with development and testing teams to schedule and deploy releases. Stakeholder Engagement: Collaborate with various stakeholders including IT application owners, end-users, other IT teams and vendors, to understand and address their IT service needs. Act as a point of contact for 3rd line support and release management related inquiries and escalations. IT Service Level Management: Establish and monitor service level agreements (SLAs) to ensure IT applications services are delivered within agreed-upon timeframes, especially for 3rd line support and release management processes. Proactively identify areas of improvement and implement corrective actions to meet or exceed SLA targets. Conduct root cause analysis for major incidents and recurring issues to identify underlying problems and implement permanent resolutions. Key Requirements: A background in Banking. Significant experience in IT application support management in the financial services industry, with expertise in 3rd line support and release management processes. Strong knowledge of ITIL framework and ServiceNow platform. ITIL certification and ServiceNow certification are desirable but not essential. Microsoft Teams & Dynamics 365 experience is an advantage. For a full consultation on this role please email your CV to Arc IT Recruitment
30/05/2023
Full time
Senior Application Support Analyst, Banking London/Hybrid Circa £70k plus bonus plus benefits D365, ITIL, ServiceNow Senior Application Support Analyst is required by prestigious and buoyant boutique Investment Bank based in the City of London. This role will manage incidents for IT applications and services; they are a Microsoft house and we are looking for experience of M365 and ideally D365 Online. Key Responsibilities: Support Operations Management: Oversee the day-to-day operations of application requests and issues, including managing the ticketing system, monitoring, and prioritizing incoming requests, and ensuring timely resolution of incidents and service requests. Provide guidance and direction to the team on complex technical issues and escalations. Analysis: Analyse the issues as they come through to ensure full understanding of the problem and either ability to resolve directly or provide enough information for the 3rd line team to resolve. ITIL and ServiceNow Expertise: Utilize in-depth knowledge of ITIL processes and ServiceNow platform to drive best practices for incident management, problem management, change management, release management, and service request fulfillment. Ensure compliance with ITIL and release management processes, including coordination with development and testing teams to schedule and deploy releases. Stakeholder Engagement: Collaborate with various stakeholders including IT application owners, end-users, other IT teams and vendors, to understand and address their IT service needs. Act as a point of contact for 3rd line support and release management related inquiries and escalations. IT Service Level Management: Establish and monitor service level agreements (SLAs) to ensure IT applications services are delivered within agreed-upon timeframes, especially for 3rd line support and release management processes. Proactively identify areas of improvement and implement corrective actions to meet or exceed SLA targets. Conduct root cause analysis for major incidents and recurring issues to identify underlying problems and implement permanent resolutions. Key Requirements: A background in Banking. Significant experience in IT application support management in the financial services industry, with expertise in 3rd line support and release management processes. Strong knowledge of ITIL framework and ServiceNow platform. ITIL certification and ServiceNow certification are desirable but not essential. Microsoft Teams & Dynamics 365 experience is an advantage. For a full consultation on this role please email your CV to Arc IT Recruitment
Finance Systems Analyst The Company & Opportunity International Law Firm are looking for a Finance Systems Analyst with Elite 3E experience, where you will be responsible for supporting, maintaining and updating their financial systems, build strong relationships with the business and supporting the firm's existing systems, upgrades and improvements. This is an initial 12 month FTC. The role Working in a team of Finance Systems Analyst's, working on application and technical support of the firm's financial systems (including Elite 3E, 3E Templates, Elite EDI, CreditForce), alongside project work that encompasses: Promoting best practice and liaising with senior stakeholders. Manage the team's call logging system; being first-line support for the team's queries. 3rd part liaison. Provide technical expertise to help facilitate the effective use of financial systems across the firm globally. Analyse data to identify and fix data integrity queries/issues. Contribute to 3E roadmap improvements. Financial reporting. Core skills & experience for the Finance Systems Analyst role are: Experience working in a legal finance department or finance systems team in a global law firm. An understanding of the business implications of finance systems in a legal environment. Good Elite 3E experience. As is the ability to write Transact-SQL queries (nice to have) Understanding of accounting principles. The position is an initial 12-month FTC role, paying up to £60K base and benefits including: pension, season ticket loan, subsidised gym, lifestyle discount scheme. The role also offers Hybrid working, with 2 days a week in the London office. For more information on the position - Elite 3E Consultant/Finance Systems Analyst, please contact me to discuss further.
30/05/2023
Finance Systems Analyst The Company & Opportunity International Law Firm are looking for a Finance Systems Analyst with Elite 3E experience, where you will be responsible for supporting, maintaining and updating their financial systems, build strong relationships with the business and supporting the firm's existing systems, upgrades and improvements. This is an initial 12 month FTC. The role Working in a team of Finance Systems Analyst's, working on application and technical support of the firm's financial systems (including Elite 3E, 3E Templates, Elite EDI, CreditForce), alongside project work that encompasses: Promoting best practice and liaising with senior stakeholders. Manage the team's call logging system; being first-line support for the team's queries. 3rd part liaison. Provide technical expertise to help facilitate the effective use of financial systems across the firm globally. Analyse data to identify and fix data integrity queries/issues. Contribute to 3E roadmap improvements. Financial reporting. Core skills & experience for the Finance Systems Analyst role are: Experience working in a legal finance department or finance systems team in a global law firm. An understanding of the business implications of finance systems in a legal environment. Good Elite 3E experience. As is the ability to write Transact-SQL queries (nice to have) Understanding of accounting principles. The position is an initial 12-month FTC role, paying up to £60K base and benefits including: pension, season ticket loan, subsidised gym, lifestyle discount scheme. The role also offers Hybrid working, with 2 days a week in the London office. For more information on the position - Elite 3E Consultant/Finance Systems Analyst, please contact me to discuss further.
Data Analyst/Data Modeller - Hybrid Working One of our biggest customers is looking to hire an experienced Data Analyst/Data Modeller. This is a great opportunity for someone who would like to join an established and dynamic modelling team. You will assist in the development and maintenance of enterprise data models and take ownership of specific project models in the Central Data Platform to support descriptive (MI, BI) to predictive (AI, ML) analytic requirements. The Data Platform function is responsible for modelling and engineering a centralised data platform, creating an optimised data environment that supports current and future requirements. Main Responsibilities as Data Modeller: Assist with the development and embedding of the modelling function within EDS Own specific modelling of data projects that support the business in making decisions Development, publication and maintenance of enterprise data models Enhance the Datamodelling capability and process to support descriptive (MI, BI) to predictive (AI, ML) analytic requirements Help ensure only the right people have the right access to the right data at the right time through strategic modelling of data Modelling of data to meet the development and ongoing requirements of the Data Platform (eg Data Lake, cloud Data Warehouse) and the Data Modernisation Programme Skills and experience you need as Data Modeller: Proven experience in a data analysis and data modeller role, ideally within a cloud-based environment Proven experience in core Datamodelling methodologies (eg Kimball, Inmon, Data Vault approaches) Experience in XML and JSON modelling Experience in implementing data and analytic platforms Experience in designing and delivering Data Lakes and Data Warehouses Proven experience with Erwin DM (or alternatively ER/Studio or PowerDesigner) Experience of working in an Agile project environment Excellent communication and organisational skills with a high degree of agility and flexibility to meet developing business priorities Highly experienced working with Databases and ETL/ELT technologies Experienced in transformation programmes including the implementation of cloud solutions and Data Warehousing Driver of change, relishing the opportunity to leverage a strong technical background to influence decisions at all levels of the organisation Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
30/05/2023
Full time
Data Analyst/Data Modeller - Hybrid Working One of our biggest customers is looking to hire an experienced Data Analyst/Data Modeller. This is a great opportunity for someone who would like to join an established and dynamic modelling team. You will assist in the development and maintenance of enterprise data models and take ownership of specific project models in the Central Data Platform to support descriptive (MI, BI) to predictive (AI, ML) analytic requirements. The Data Platform function is responsible for modelling and engineering a centralised data platform, creating an optimised data environment that supports current and future requirements. Main Responsibilities as Data Modeller: Assist with the development and embedding of the modelling function within EDS Own specific modelling of data projects that support the business in making decisions Development, publication and maintenance of enterprise data models Enhance the Datamodelling capability and process to support descriptive (MI, BI) to predictive (AI, ML) analytic requirements Help ensure only the right people have the right access to the right data at the right time through strategic modelling of data Modelling of data to meet the development and ongoing requirements of the Data Platform (eg Data Lake, cloud Data Warehouse) and the Data Modernisation Programme Skills and experience you need as Data Modeller: Proven experience in a data analysis and data modeller role, ideally within a cloud-based environment Proven experience in core Datamodelling methodologies (eg Kimball, Inmon, Data Vault approaches) Experience in XML and JSON modelling Experience in implementing data and analytic platforms Experience in designing and delivering Data Lakes and Data Warehouses Proven experience with Erwin DM (or alternatively ER/Studio or PowerDesigner) Experience of working in an Agile project environment Excellent communication and organisational skills with a high degree of agility and flexibility to meet developing business priorities Highly experienced working with Databases and ETL/ELT technologies Experienced in transformation programmes including the implementation of cloud solutions and Data Warehousing Driver of change, relishing the opportunity to leverage a strong technical background to influence decisions at all levels of the organisation Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Application Support Analyst - Bloomberg TOMS - 3rd Line Permanent A global financial services client is looking for a Trade Platform Support Analyst with strong Bloomberg TOMS experience to join their team on a permanent basis. Responsibilities include: Provide support to the Front Office Trading Platforms Ensure the Direct Trading Platforms meets agreed service standards, SLAs and KPIs. Support and co-ordinate changes to 20+ Trading and Market Data applications, notably Bloomberg, MarkitWire, MarketAxess and Tradeweb. Maintain user access for 20+ applications including book access and account privileges. Skills and Experience required: Strong Bloomberg TOMS experience Experience building Bloomberg gateways Understanding of FIX and XML messages. Knowledge of Investment Banking; experience working in a Front Office or Back Office technical role Knowledge of eTrading, Trading Flow and Trading infrastructure. If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
30/05/2023
Full time
Application Support Analyst - Bloomberg TOMS - 3rd Line Permanent A global financial services client is looking for a Trade Platform Support Analyst with strong Bloomberg TOMS experience to join their team on a permanent basis. Responsibilities include: Provide support to the Front Office Trading Platforms Ensure the Direct Trading Platforms meets agreed service standards, SLAs and KPIs. Support and co-ordinate changes to 20+ Trading and Market Data applications, notably Bloomberg, MarkitWire, MarketAxess and Tradeweb. Maintain user access for 20+ applications including book access and account privileges. Skills and Experience required: Strong Bloomberg TOMS experience Experience building Bloomberg gateways Understanding of FIX and XML messages. Knowledge of Investment Banking; experience working in a Front Office or Back Office technical role Knowledge of eTrading, Trading Flow and Trading infrastructure. If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
*We are unable to sponsor as this is a permanent full time role* A prestigious company is on the search for a Principal IT Analyst, Disaster Recovery. This position will focus on Disaster Recovery, ransomware recovery, KPIs monitoring, technical writing, and experience with tools such as SRM and/or Zerto. They will plan exercises and work across the IT enterprise in infrastructure and applications. Responsibilities: Strong understanding of Ransomware recovery and architectural of Isolated Recovery Environments Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience 7+ years of experience in an Information Technology discipline 5+ years of experience with developing/testing recovering strategies for cloud (IaaS/SaaS) based applications Working knowledge of recovery tools such as SRM and Zerto Strong project manager skills with 5+ years of hands on experience 5 + years of experience with automation and orchestration tools for recovering applications at alternate locations Experience developing business impact analysis documents Strategic mindset to lead recovery strategy planning efforts Demonstrated ability to coordinate complex integrated disaster recovery exercises Thorough knowledge of data management in order to assist in the preparation of recovery procedures Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact. Coordinates and executes Ransomware Rebuild simulation tests, documents results recovery time capabilities, issues, and resolutions through post-testing analysis. Serves as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events. Supports the execution of a specific IT process (ie Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests. Define, track and monitor KPIs Identify and mitigate risks Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency. Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements. Establish and collect KPI to measure business value delivered by projects and solutions. Qualifications Bachelor's Degree in Information Technology, Computer Science or equivalent work experience Proven experience within the disaster recovery field 3+ years leading medium to complex multi-million-dollar systems development programs 3+ years of experience with Disaster Recovery Planning Software and tools Experience with Office 365, Teams and SharePoint
30/05/2023
Full time
*We are unable to sponsor as this is a permanent full time role* A prestigious company is on the search for a Principal IT Analyst, Disaster Recovery. This position will focus on Disaster Recovery, ransomware recovery, KPIs monitoring, technical writing, and experience with tools such as SRM and/or Zerto. They will plan exercises and work across the IT enterprise in infrastructure and applications. Responsibilities: Strong understanding of Ransomware recovery and architectural of Isolated Recovery Environments Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience 7+ years of experience in an Information Technology discipline 5+ years of experience with developing/testing recovering strategies for cloud (IaaS/SaaS) based applications Working knowledge of recovery tools such as SRM and Zerto Strong project manager skills with 5+ years of hands on experience 5 + years of experience with automation and orchestration tools for recovering applications at alternate locations Experience developing business impact analysis documents Strategic mindset to lead recovery strategy planning efforts Demonstrated ability to coordinate complex integrated disaster recovery exercises Thorough knowledge of data management in order to assist in the preparation of recovery procedures Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact. Coordinates and executes Ransomware Rebuild simulation tests, documents results recovery time capabilities, issues, and resolutions through post-testing analysis. Serves as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events. Supports the execution of a specific IT process (ie Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests. Define, track and monitor KPIs Identify and mitigate risks Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency. Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements. Establish and collect KPI to measure business value delivered by projects and solutions. Qualifications Bachelor's Degree in Information Technology, Computer Science or equivalent work experience Proven experience within the disaster recovery field 3+ years leading medium to complex multi-million-dollar systems development programs 3+ years of experience with Disaster Recovery Planning Software and tools Experience with Office 365, Teams and SharePoint
*We are unable to sponsor as this is a permanent full time role* A prestigious company is on the search for a Principal IT Analyst, Disaster Recovery. This position will focus on Disaster Recovery, ransomware recovery, KPIs monitoring, technical writing, and experience with tools such as SRM and/or Zerto. They will plan exercises and work across the IT enterprise in infrastructure and applications. Responsibilities: Strong understanding of Ransomware recovery and architectural of Isolated Recovery Environments Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience 7+ years of experience in an Information Technology discipline 5+ years of experience with developing/testing recovering strategies for cloud (IaaS/SaaS) based applications Working knowledge of recovery tools such as SRM and Zerto Strong project manager skills with 5+ years of hands on experience 5 + years of experience with automation and orchestration tools for recovering applications at alternate locations Experience developing business impact analysis documents Strategic mindset to lead recovery strategy planning efforts Demonstrated ability to coordinate complex integrated disaster recovery exercises Thorough knowledge of data management in order to assist in the preparation of recovery procedures Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact. Coordinates and executes Ransomware Rebuild simulation tests, documents results recovery time capabilities, issues, and resolutions through post-testing analysis. Serves as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events. Supports the execution of a specific IT process (ie Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests. Define, track and monitor KPIs Identify and mitigate risks Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency. Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements. Establish and collect KPI to measure business value delivered by projects and solutions. Qualifications Bachelor's Degree in Information Technology, Computer Science or equivalent work experience Proven experience within the disaster recovery field 3+ years leading medium to complex multi-million-dollar systems development programs 3+ years of experience with Disaster Recovery Planning Software and tools Experience with Office 365, Teams and SharePoint
30/05/2023
Full time
*We are unable to sponsor as this is a permanent full time role* A prestigious company is on the search for a Principal IT Analyst, Disaster Recovery. This position will focus on Disaster Recovery, ransomware recovery, KPIs monitoring, technical writing, and experience with tools such as SRM and/or Zerto. They will plan exercises and work across the IT enterprise in infrastructure and applications. Responsibilities: Strong understanding of Ransomware recovery and architectural of Isolated Recovery Environments Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience 7+ years of experience in an Information Technology discipline 5+ years of experience with developing/testing recovering strategies for cloud (IaaS/SaaS) based applications Working knowledge of recovery tools such as SRM and Zerto Strong project manager skills with 5+ years of hands on experience 5 + years of experience with automation and orchestration tools for recovering applications at alternate locations Experience developing business impact analysis documents Strategic mindset to lead recovery strategy planning efforts Demonstrated ability to coordinate complex integrated disaster recovery exercises Thorough knowledge of data management in order to assist in the preparation of recovery procedures Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact. Coordinates and executes Ransomware Rebuild simulation tests, documents results recovery time capabilities, issues, and resolutions through post-testing analysis. Serves as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events. Supports the execution of a specific IT process (ie Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests. Define, track and monitor KPIs Identify and mitigate risks Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency. Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements. Establish and collect KPI to measure business value delivered by projects and solutions. Qualifications Bachelor's Degree in Information Technology, Computer Science or equivalent work experience Proven experience within the disaster recovery field 3+ years leading medium to complex multi-million-dollar systems development programs 3+ years of experience with Disaster Recovery Planning Software and tools Experience with Office 365, Teams and SharePoint
1st Line/2nd Line/Support Engineer/Helpdesk/Cybersecurity/Licence Management/Customer Service/Service Desk Analyst/Windows/Support/ITIL IT Support Engineer Akkodis are currently working in partnership with an industrial tools specialist to recruit an IT Support Engineer with previous IT Support experience and the ability to support departments across the wider business. The Role As an IT Support Engineer, you'll be the point of contact when it comes to general IT support, as well as maintaining and improving Cybersecurity. The Responsibilities To handle support calls in a timely and efficient manner, providing fault resolutions and carrying out escalation procedures where required. Improve and maintain company Cybersecurity profile where necessary. To review patch, asset and licensing management when required. Produce user documentation as required. Offer support for local and remote users Attend regular meeting to review operational issues hindering customer service. Showing a willingness to up-skill and learn new technologies when needed. To undertake overtime in line with business requirements. To assist with the promotion of Cybersecurity throughout the organisation. Attend courses/training where necessary to develop and maintain skills. Providing L1 & L2 support for users. The Requirements Experience within a 1st or 2nd Line support and or Cybersecurity role. Strong working knowledge of Windows 10 and Office 365. Requirement for overtime as part of a 1 in 3 rota. ITIL Foundation Cybersecurity Qualification (Desirable) If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
30/05/2023
Full time
1st Line/2nd Line/Support Engineer/Helpdesk/Cybersecurity/Licence Management/Customer Service/Service Desk Analyst/Windows/Support/ITIL IT Support Engineer Akkodis are currently working in partnership with an industrial tools specialist to recruit an IT Support Engineer with previous IT Support experience and the ability to support departments across the wider business. The Role As an IT Support Engineer, you'll be the point of contact when it comes to general IT support, as well as maintaining and improving Cybersecurity. The Responsibilities To handle support calls in a timely and efficient manner, providing fault resolutions and carrying out escalation procedures where required. Improve and maintain company Cybersecurity profile where necessary. To review patch, asset and licensing management when required. Produce user documentation as required. Offer support for local and remote users Attend regular meeting to review operational issues hindering customer service. Showing a willingness to up-skill and learn new technologies when needed. To undertake overtime in line with business requirements. To assist with the promotion of Cybersecurity throughout the organisation. Attend courses/training where necessary to develop and maintain skills. Providing L1 & L2 support for users. The Requirements Experience within a 1st or 2nd Line support and or Cybersecurity role. Strong working knowledge of Windows 10 and Office 365. Requirement for overtime as part of a 1 in 3 rota. ITIL Foundation Cybersecurity Qualification (Desirable) If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Harvey Nash IT Recruitment UK
Glasgow, Lanarkshire
Application Support Analyst A leading wealth management company is looking to hire an Application Support Analyst. You would be responsible for; Level 2 technical support for all core platforms Working with suppliers and internal development teams in incident, request and change management processes Managing a queue of incidents and requests Providing support for application configuration, releases and upgrades Therefore, they are looking for candidates with the following skills and experience; Previous experience supporting financial systems/platforms Experience/awareness of SQL, Rest API, Jira and Confluence Proficient IT skills in core Microsoft Office systems Application Support Analyst
30/05/2023
Full time
Application Support Analyst A leading wealth management company is looking to hire an Application Support Analyst. You would be responsible for; Level 2 technical support for all core platforms Working with suppliers and internal development teams in incident, request and change management processes Managing a queue of incidents and requests Providing support for application configuration, releases and upgrades Therefore, they are looking for candidates with the following skills and experience; Previous experience supporting financial systems/platforms Experience/awareness of SQL, Rest API, Jira and Confluence Proficient IT skills in core Microsoft Office systems Application Support Analyst
Harvey Nash IT Recruitment UK
Liverpool, Merseyside
Application Support Analyst A leading wealth management company is looking to hire an Application Support Analyst. You would be responsible for; Level 2 technical support for all core platforms Working with suppliers and internal development teams in incident, request and change management processes Managing a queue of incidents and requests Providing support for application configuration, releases and upgrades Therefore, they are looking for candidates with the following skills and experience; Previous experience supporting financial systems/platforms Experience/awareness of SQL, Rest API, Jira and Confluence Proficient IT skills in core Microsoft Office systems Application Support Analyst
30/05/2023
Full time
Application Support Analyst A leading wealth management company is looking to hire an Application Support Analyst. You would be responsible for; Level 2 technical support for all core platforms Working with suppliers and internal development teams in incident, request and change management processes Managing a queue of incidents and requests Providing support for application configuration, releases and upgrades Therefore, they are looking for candidates with the following skills and experience; Previous experience supporting financial systems/platforms Experience/awareness of SQL, Rest API, Jira and Confluence Proficient IT skills in core Microsoft Office systems Application Support Analyst
Service Desk Analyst - £176 p/d - Contract Service Desk Analyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your New Company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities . Incident management . Daily System Checks . Comply with all company policies and procedures, including but not limited to: o IT Usage Policy o Health & Safety Policy General Skills . Understanding of IT operational support frameworks. . Provide a service of excellence . Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business . Capture and record all information and data as directed by the IT Management System . Carry out qualitative checks on all relevant IT systems . Carry out general administrative tasks . Communication of potential/current issues with all team members . Management of workload demands within tight deadlines . Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. . Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
30/05/2023
Project-based
Service Desk Analyst - £176 p/d - Contract Service Desk Analyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your New Company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities . Incident management . Daily System Checks . Comply with all company policies and procedures, including but not limited to: o IT Usage Policy o Health & Safety Policy General Skills . Understanding of IT operational support frameworks. . Provide a service of excellence . Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business . Capture and record all information and data as directed by the IT Management System . Carry out qualitative checks on all relevant IT systems . Carry out general administrative tasks . Communication of potential/current issues with all team members . Management of workload demands within tight deadlines . Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. . Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate. What you will be doing: - Provide a single point of contact to internal colleagues reporting IT related issues - Diagnose and resolve technical issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange * skills need but not essential as training is provided What we will offer in return: Day rate £122.00 Opportunity to move to a Permanent role after 6 months 6 weeks paid training If you're interested and you would like to know more then please apply now. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
30/05/2023
Project-based
We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate. What you will be doing: - Provide a single point of contact to internal colleagues reporting IT related issues - Diagnose and resolve technical issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange * skills need but not essential as training is provided What we will offer in return: Day rate £122.00 Opportunity to move to a Permanent role after 6 months 6 weeks paid training If you're interested and you would like to know more then please apply now. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
SERVICE TRANSITION ANALYST - GLASGOW/EDINBURGH/REMOTE - £32 - 37.5k + PACKAGE Our client requires the skills and experience of a Service Transition Analyst to work within their Service Delivery team. The successful candidate will be required to provide Service Transition knowledge and expertise to a wide range of projects, supporting in verifying that service acceptance criteria meet business needs and ensuring successful Service Transition into live service. In order to do this, you must be able to demonstrate experience in the following specific duties: Identification of service acceptance criteria at early stage in order that they are designed into the service being developed Co-ordinate communication between business, project teams and service providers to ensue relevant acceptance criteria have been met prior to live deployment Agreement on live date by key stakeholders and acceptance sign off by delivery managers Agreed and updated service catalogue and configuration management system Early life support (developers/delivery teams and/or suppliers) Recorded ongoing operational costs, including information about contract management (eg licensing and maintenance agreements) Knowledge Management of Service Transition documentation (eg details of any known errors, ongoing enhancements and bug fixes etc.) Additionally, you must be able to demonstrate the following skills and experience: Excellent planning and organisational skills Knowledge of IT Service Management and ITIL framework. ITIL certification would be advantageous We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
30/05/2023
Full time
SERVICE TRANSITION ANALYST - GLASGOW/EDINBURGH/REMOTE - £32 - 37.5k + PACKAGE Our client requires the skills and experience of a Service Transition Analyst to work within their Service Delivery team. The successful candidate will be required to provide Service Transition knowledge and expertise to a wide range of projects, supporting in verifying that service acceptance criteria meet business needs and ensuring successful Service Transition into live service. In order to do this, you must be able to demonstrate experience in the following specific duties: Identification of service acceptance criteria at early stage in order that they are designed into the service being developed Co-ordinate communication between business, project teams and service providers to ensue relevant acceptance criteria have been met prior to live deployment Agreement on live date by key stakeholders and acceptance sign off by delivery managers Agreed and updated service catalogue and configuration management system Early life support (developers/delivery teams and/or suppliers) Recorded ongoing operational costs, including information about contract management (eg licensing and maintenance agreements) Knowledge Management of Service Transition documentation (eg details of any known errors, ongoing enhancements and bug fixes etc.) Additionally, you must be able to demonstrate the following skills and experience: Excellent planning and organisational skills Knowledge of IT Service Management and ITIL framework. ITIL certification would be advantageous We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
1st Line Support Engineer Salary £25,000 per year Excellent Progression Opportunity CPS are working with a highly reputable client for an experienced IT Service Desk Analyst to join our IT Service Desk team. This exciting opportunity will allow any successful candidate exposure to a range of technologies. You will require a high level of customer service and have the ability to work in a professional environment. Roles and Responsibilities Troubleshooting issues on site, in person and remotely Logging calls from users in all parts of the company Microsoft 10 Microsoft Office 365 Installing hardware and software Working closely, alongside Infrastructure and Development teams Ensuring a high level of support Maintaining a high level of customer service Prioirtise tasks Dependent on urgency Working IT project work additionally to day to day tasks Benefits for you: 25 Days Annual Leave + Bank Holidays Extra Birthday Day Off Excellent Pension Scheme Employee Discounts Interested in this excellent opportunity? Submit your application now. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
30/05/2023
Full time
1st Line Support Engineer Salary £25,000 per year Excellent Progression Opportunity CPS are working with a highly reputable client for an experienced IT Service Desk Analyst to join our IT Service Desk team. This exciting opportunity will allow any successful candidate exposure to a range of technologies. You will require a high level of customer service and have the ability to work in a professional environment. Roles and Responsibilities Troubleshooting issues on site, in person and remotely Logging calls from users in all parts of the company Microsoft 10 Microsoft Office 365 Installing hardware and software Working closely, alongside Infrastructure and Development teams Ensuring a high level of support Maintaining a high level of customer service Prioirtise tasks Dependent on urgency Working IT project work additionally to day to day tasks Benefits for you: 25 Days Annual Leave + Bank Holidays Extra Birthday Day Off Excellent Pension Scheme Employee Discounts Interested in this excellent opportunity? Submit your application now. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
The SAP Integration Analyst is a strategic role within the Information Systems function. The role will be key to enabling better integration and consistency of data within the existing suite of SAP applications and BI platforms. There will also be opportunities to work on key operational and Back Office projects that integrate with or extend the SAP application suite. Job Specification: Accountable for the technical delivery of new SAP interfaces, their overall quality and adherence to the internal integration guidelines and governance. Act as the focal point within company for internal stakeholders, software suppliers and external service providers (ESP) for SAP application integration related matters and escalations. Actively participate in cross functional steering and working groups, taking the lead as required. Act as the IS Service owner for SAP BTP including Cloud Platform Integration. Provide assurance that ESPs deliver to agreed standards. Ensure change management and adoption is effectively executed and managed. Keep pace with evolving technology platforms and industry specific use cases. Champion and communicate to key stakeholders how this could help achieve its objectives. Work alongside fellow IS colleagues to ensure the approach to application data and integration is based on common foundations and standards. Authorize and approve scheduled changes or alter the schedule change requests as defined in the Change Management procedures. Review and approve Change Management results. Manage relationships and coordinate work between different IS teams at different locations as necessary. Help coordinate and support effective gathering of detailed requirements. Contribute to the creation and maintenance of a robust architecture (including data and integration), development standards and release management. Ensure all documentation produced is reviewed and approved to support the effective delivery of the service. Provide technical expertise and support to projects and approve deliverables. There are also opportunities to develop skillsets and knowledge in data management and data quality solutions relating to Master Data Management. Person Specification: Proven experience as a Service Owner of successfully driving forward enterprise application adoption, ideally within the Oil and Gas industry, although not essential. Good understanding of software design & architecture approaches and patterns Good understanding of Middleware & integration technologies, services and capabilities. Particularly within the Microsoft & SAP technology stack. Excellent knowledge of the SAP stack of technologies and connected applications and how to deploy to support business processes Experience leading project, business, and technical teams. Consulting experience preferred. Strong interpersonal skills and the ability to engage with multiple stakeholders, including senior executives. Ability to handle many tasks/projects simultaneously. Ability to compel suppliers to high performance standards. Ability to communicate with individuals and groups at different levels.
30/05/2023
Full time
The SAP Integration Analyst is a strategic role within the Information Systems function. The role will be key to enabling better integration and consistency of data within the existing suite of SAP applications and BI platforms. There will also be opportunities to work on key operational and Back Office projects that integrate with or extend the SAP application suite. Job Specification: Accountable for the technical delivery of new SAP interfaces, their overall quality and adherence to the internal integration guidelines and governance. Act as the focal point within company for internal stakeholders, software suppliers and external service providers (ESP) for SAP application integration related matters and escalations. Actively participate in cross functional steering and working groups, taking the lead as required. Act as the IS Service owner for SAP BTP including Cloud Platform Integration. Provide assurance that ESPs deliver to agreed standards. Ensure change management and adoption is effectively executed and managed. Keep pace with evolving technology platforms and industry specific use cases. Champion and communicate to key stakeholders how this could help achieve its objectives. Work alongside fellow IS colleagues to ensure the approach to application data and integration is based on common foundations and standards. Authorize and approve scheduled changes or alter the schedule change requests as defined in the Change Management procedures. Review and approve Change Management results. Manage relationships and coordinate work between different IS teams at different locations as necessary. Help coordinate and support effective gathering of detailed requirements. Contribute to the creation and maintenance of a robust architecture (including data and integration), development standards and release management. Ensure all documentation produced is reviewed and approved to support the effective delivery of the service. Provide technical expertise and support to projects and approve deliverables. There are also opportunities to develop skillsets and knowledge in data management and data quality solutions relating to Master Data Management. Person Specification: Proven experience as a Service Owner of successfully driving forward enterprise application adoption, ideally within the Oil and Gas industry, although not essential. Good understanding of software design & architecture approaches and patterns Good understanding of Middleware & integration technologies, services and capabilities. Particularly within the Microsoft & SAP technology stack. Excellent knowledge of the SAP stack of technologies and connected applications and how to deploy to support business processes Experience leading project, business, and technical teams. Consulting experience preferred. Strong interpersonal skills and the ability to engage with multiple stakeholders, including senior executives. Ability to handle many tasks/projects simultaneously. Ability to compel suppliers to high performance standards. Ability to communicate with individuals and groups at different levels.
Job title: Application Support Developer Salary: £55,000 Location: Reading (Hybrid) Stott and May are proud to be working with one of the leading digital transformation specialists in the UK. At the moment they have an exciting opportunity for an Application Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities . Diagnose and fix issues in complex technical environments following DevOps principals and best practices . Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes . Carry out maintenance and improvement tasks on the solutions and platforms we support . Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About You . Experience developing and deploying .NET applications, or supporting .NET applications . Experience developing or supporting applications in Microsoft Azure An understanding across of the following areas: . Front End web development and support using C# . Working with SQL databases . Infrastructure as Code tools such as ARM, Bicep or Terraform . Configuring CI/CD pipelines . Using and configuring ALM tools such as Azure DevOps or Jira . Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: . Azure DevOps Engineer (AZ-400) certification . Experience working with Blazor . Experience working with either React or Angular JavaScript frameworks . Experience of working with NoSQL databases such as Cosmos DB . Experience of working automation testing tool such as Selenium . Experience of working with SharePoint On Premise and Online . Experience of Windows PowerShell . Experience of S.O.L.I.D design principles and modern design patterns
30/05/2023
Full time
Job title: Application Support Developer Salary: £55,000 Location: Reading (Hybrid) Stott and May are proud to be working with one of the leading digital transformation specialists in the UK. At the moment they have an exciting opportunity for an Application Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities . Diagnose and fix issues in complex technical environments following DevOps principals and best practices . Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes . Carry out maintenance and improvement tasks on the solutions and platforms we support . Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About You . Experience developing and deploying .NET applications, or supporting .NET applications . Experience developing or supporting applications in Microsoft Azure An understanding across of the following areas: . Front End web development and support using C# . Working with SQL databases . Infrastructure as Code tools such as ARM, Bicep or Terraform . Configuring CI/CD pipelines . Using and configuring ALM tools such as Azure DevOps or Jira . Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: . Azure DevOps Engineer (AZ-400) certification . Experience working with Blazor . Experience working with either React or Angular JavaScript frameworks . Experience of working with NoSQL databases such as Cosmos DB . Experience of working automation testing tool such as Selenium . Experience of working with SharePoint On Premise and Online . Experience of Windows PowerShell . Experience of S.O.L.I.D design principles and modern design patterns
