Technical Resources Ltd
Role: Service Desk Engineer Location: North Yorkshire Salary: £37,000 - £43,000 per annum Technical Resources are seeking an experienced Service Desk Engineer in North Yorkshire to provide exceptional IT support and incident resolution, ensuring the smooth operation of critical public sector services. The role involves supporting customers both remotely and on-site, including office, warehouse, and off-site locations, to resolve user, software, hardware, infrastructure, and IT security issues. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage both IT managers and non-technical users. Responsibilities: Maintain a CSAT score of 8.5+ for all customers. Travel to customer sites across the UK and internationally as required. Answer incoming service calls, ensuring every call is captured and appropriately actioned. Act as a technical point of escalation for service desk colleagues, ensuring quick resolution of tickets. Log and manage tickets in line with the Incident Management process. Maintain a healthy ticket queue with daily updates and ensure that tickets older than two weeks are actively being worked on. Ensure all changes are logged according to Change Management processes. Proactively respond to monitoring alerts. Perform weekly ticket reviews and monthly service reviews with clients. Manage and maintain Licensing and certificates for customers. Ensure compliance with ISO27001, 9001, 14001, & 45001 policies and procedures. Ensure the confidentiality, integrity, and availability of customer and internal IT assets. Experience and Certifications Required: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Strong organisational skills and the ability to prioritise tasks effectively. Intermediate level skills with Microsoft packages, especially Word, PowerPoint, and Excel. Experience with Microsoft environments (Active Directory, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience with CCTV, Milestone, and Brief Cam applications and infrastructure. Solid networking knowledge, including Firewalls, LAN configuration, troubleshooting, and diagnostics. Experience in customer service, with the ability to communicate technical issues to non-technical users. Full UK driving license and own car. Ability to obtain Security Clearance and Non-Police Personnel Vetting (NPPV3+SC). Willingness to travel to customer sites and be away from home as needed. Willing to work evenings and weekends when necessary. Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK
Role: Service Desk Engineer Location: North Yorkshire Salary: £37,000 - £43,000 per annum Technical Resources are seeking an experienced Service Desk Engineer in North Yorkshire to provide exceptional IT support and incident resolution, ensuring the smooth operation of critical public sector services. The role involves supporting customers both remotely and on-site, including office, warehouse, and off-site locations, to resolve user, software, hardware, infrastructure, and IT security issues. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage both IT managers and non-technical users. Responsibilities: Maintain a CSAT score of 8.5+ for all customers. Travel to customer sites across the UK and internationally as required. Answer incoming service calls, ensuring every call is captured and appropriately actioned. Act as a technical point of escalation for service desk colleagues, ensuring quick resolution of tickets. Log and manage tickets in line with the Incident Management process. Maintain a healthy ticket queue with daily updates and ensure that tickets older than two weeks are actively being worked on. Ensure all changes are logged according to Change Management processes. Proactively respond to monitoring alerts. Perform weekly ticket reviews and monthly service reviews with clients. Manage and maintain Licensing and certificates for customers. Ensure compliance with ISO27001, 9001, 14001, & 45001 policies and procedures. Ensure the confidentiality, integrity, and availability of customer and internal IT assets. Experience and Certifications Required: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Strong organisational skills and the ability to prioritise tasks effectively. Intermediate level skills with Microsoft packages, especially Word, PowerPoint, and Excel. Experience with Microsoft environments (Active Directory, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience with CCTV, Milestone, and Brief Cam applications and infrastructure. Solid networking knowledge, including Firewalls, LAN configuration, troubleshooting, and diagnostics. Experience in customer service, with the ability to communicate technical issues to non-technical users. Full UK driving license and own car. Ability to obtain Security Clearance and Non-Police Personnel Vetting (NPPV3+SC). Willingness to travel to customer sites and be away from home as needed. Willing to work evenings and weekends when necessary. Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK
Red - The Global SAP Solutions Provider
RED Global is delighted to be working with an international client looking for an experienced Senior Backup Specialist to join a dynamic team in the public sector. As a key member of the IT infrastructure team, you will be responsible for managing and protecting critical data across a range of platforms, with a focus on virtualization, Windows and Linux operating systems, and enterprise-grade backup solutions. You will play an integral role in designing, implementing, and managing scalable and secure backup strategies, ensuring seamless data protection and business continuity. Key Responsibilities: Backup Management & Data Protection: Implement, manage, and troubleshoot backup solutions across various virtual platforms (Hyper-V, VMware) and operating systems (Linux, Windows). Focus on backup optimization, retention management, and disaster recovery. Backup Software Management: Administer backup software solutions (eg, Veeam, NetBackup, Rubrik, Commvault) to ensure data integrity, compliance, and recovery speed. Manage backup jobs, restores, and the overall health of the backup environment. Cross-Platform Data Protection: Manage backup solutions in both virtualized and physical environments, ensuring proper data protection across different platforms, including databases (Oracle RMAN) and large-scale storage systems (NetApp, Infinidat). Disaster Recovery Planning: Plan and implement disaster recovery solutions, ensuring seamless business continuity and off-site backup replication. Cloud Integration: Implement and manage backup and disaster recovery solutions for cloud environments, particularly Azure (Azure Backup, Azure Site Recovery, Azure Storage). Integrate on-premises backup solutions with Azure to ensure hybrid data protection. Backup Lifecycle & Automation: Design and implement backup policies and automate backup processes using Scripting languages (PowerShell, Bash). Integrate backup solutions with IT management tools to streamline operations. Security & Compliance: Ensure the protection of critical data during backup phases, including encryption, backup security, and management of data recovery policies. Maintain compliance with regulations such as GDPR. Monitoring & Reporting: Use monitoring and reporting tools to ensure successful backup operations, and provide feedback to improve processes. Required Skills: Virtual Platforms: Hyper-V: Experience in managing virtualized environments, including VM backup, configuration, and troubleshooting. VMware: Strong knowledge of VMware technologies, including vSphere, vCenter, and vMotion. Experience with VMware backup products (eg, Veeam, NetBackup, Commvault). Operating Systems: Linux (RedHat, Ubuntu, CentOS): Expertise in backup management and automation for Linux systems. Microsoft (Windows Server, Active Directory): Experience with backup configuration on Microsoft systems using native and third-party solutions (Veeam, NetBackup). Backup Software: At least two of the following technologies: Veeam: Advanced experience in VM backup, Microsoft 365 protection, and data retention. NetBackup: In-depth knowledge of backup management, job restoration, and optimization. Rubrik/Commvault: Experience with enterprise data management solutions. Oracle RMAN: Expertise in protecting Oracle databases through full and incremental backups. Storage Solutions: Experience managing NetApp, Infinidat, Data Domain, and Isilon storage devices for backup and recovery. Cloud Knowledge (Azure): Experience with Azure Backup, Azure Site Recovery, Azure Storage, and Backup Solution Integration for hybrid cloud environments. Backup Lifecycle Management: Ability to design, implement, and manage backup solutions aligned with business needs. Disaster Recovery & Business Continuity: Practical experience planning for disaster recovery, including off-site backup and replication. Scripting & Automation: Experience in automating backup tasks using Scripting languages (PowerShell, Bash). Required Experience: Several years of relevant experience in enterprise-level backup management and disaster recovery. Experience in multi-vendor and multi-platform environments. Certifications in backup solutions (Veeam, NetBackup, Commvault) and/or storage technologies (NetApp, EMC) are a plus. Strong problem-solving and troubleshooting abilities. Excellent communication skills to effectively collaborate with technical and non-technical teams. Available to join ASAP Based in Italy; Native or fluent in Italian
RED Global is delighted to be working with an international client looking for an experienced Senior Backup Specialist to join a dynamic team in the public sector. As a key member of the IT infrastructure team, you will be responsible for managing and protecting critical data across a range of platforms, with a focus on virtualization, Windows and Linux operating systems, and enterprise-grade backup solutions. You will play an integral role in designing, implementing, and managing scalable and secure backup strategies, ensuring seamless data protection and business continuity. Key Responsibilities: Backup Management & Data Protection: Implement, manage, and troubleshoot backup solutions across various virtual platforms (Hyper-V, VMware) and operating systems (Linux, Windows). Focus on backup optimization, retention management, and disaster recovery. Backup Software Management: Administer backup software solutions (eg, Veeam, NetBackup, Rubrik, Commvault) to ensure data integrity, compliance, and recovery speed. Manage backup jobs, restores, and the overall health of the backup environment. Cross-Platform Data Protection: Manage backup solutions in both virtualized and physical environments, ensuring proper data protection across different platforms, including databases (Oracle RMAN) and large-scale storage systems (NetApp, Infinidat). Disaster Recovery Planning: Plan and implement disaster recovery solutions, ensuring seamless business continuity and off-site backup replication. Cloud Integration: Implement and manage backup and disaster recovery solutions for cloud environments, particularly Azure (Azure Backup, Azure Site Recovery, Azure Storage). Integrate on-premises backup solutions with Azure to ensure hybrid data protection. Backup Lifecycle & Automation: Design and implement backup policies and automate backup processes using Scripting languages (PowerShell, Bash). Integrate backup solutions with IT management tools to streamline operations. Security & Compliance: Ensure the protection of critical data during backup phases, including encryption, backup security, and management of data recovery policies. Maintain compliance with regulations such as GDPR. Monitoring & Reporting: Use monitoring and reporting tools to ensure successful backup operations, and provide feedback to improve processes. Required Skills: Virtual Platforms: Hyper-V: Experience in managing virtualized environments, including VM backup, configuration, and troubleshooting. VMware: Strong knowledge of VMware technologies, including vSphere, vCenter, and vMotion. Experience with VMware backup products (eg, Veeam, NetBackup, Commvault). Operating Systems: Linux (RedHat, Ubuntu, CentOS): Expertise in backup management and automation for Linux systems. Microsoft (Windows Server, Active Directory): Experience with backup configuration on Microsoft systems using native and third-party solutions (Veeam, NetBackup). Backup Software: At least two of the following technologies: Veeam: Advanced experience in VM backup, Microsoft 365 protection, and data retention. NetBackup: In-depth knowledge of backup management, job restoration, and optimization. Rubrik/Commvault: Experience with enterprise data management solutions. Oracle RMAN: Expertise in protecting Oracle databases through full and incremental backups. Storage Solutions: Experience managing NetApp, Infinidat, Data Domain, and Isilon storage devices for backup and recovery. Cloud Knowledge (Azure): Experience with Azure Backup, Azure Site Recovery, Azure Storage, and Backup Solution Integration for hybrid cloud environments. Backup Lifecycle Management: Ability to design, implement, and manage backup solutions aligned with business needs. Disaster Recovery & Business Continuity: Practical experience planning for disaster recovery, including off-site backup and replication. Scripting & Automation: Experience in automating backup tasks using Scripting languages (PowerShell, Bash). Required Experience: Several years of relevant experience in enterprise-level backup management and disaster recovery. Experience in multi-vendor and multi-platform environments. Certifications in backup solutions (Veeam, NetBackup, Commvault) and/or storage technologies (NetApp, EMC) are a plus. Strong problem-solving and troubleshooting abilities. Excellent communication skills to effectively collaborate with technical and non-technical teams. Available to join ASAP Based in Italy; Native or fluent in Italian