*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life-cycle management of client responses, Policy & Standards life-cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
30/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life-cycle management of client responses, Policy & Standards life-cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
30/05/2023
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Director of Networking and IT Field Services. Candidate oversees several key functions within the IT department that enable the delivery of a high-quality service to company, and to ensure Networking, Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities: Cisco Networking and Field Service Leadership SD/WAN experience Maintain high performing service support functions including and Field Services, WAN, LAN, Voip, and Video Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes Meeting Support Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively Lead the Network Management teams to continually improve the computing environment Manage the desktop computing environment to ensure that laptops, PC s, and other access devices are built and maintained to high standards of performance and security Ensure that patching and anti-virus updates are carried out promptly and effectively Work with the Technical Design team evolve standards for hardware, software, and security in the desktop environment Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments Qualifications: Strong Cisco Networking and Leadership experience in a large corporation Able to demonstrate the ability to undertake the above responsibilities Previous experience as a Sr, Manager with experience in leading virtual teams Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organizational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Able to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
3rd Line Infrastructure & Applications Support Engineer Permanent position Basingstoke location Great opportunity to work as 3rd Line Infrastructure & Application Support Engineer for a high profile, well-loved brand within IT Service company, based in Basingstoke. We are looking for an experienced 3rd Line Infrastructure & Applications Support Engineer to join an existing Team of 3rd Support engineers Key Responsibilities : The ideal candidate will have a proven track record of supporting Infrastructure hardware, operating systems and applications, ideally within a secure environment across the enterprise environment that run 24/7. You will collaborate with the rest of the Team to maintain remote support to the infrastructure and applications, BAU activities, non BAU activities, Incident, Change and Problem Management. Perform system configuration changes, upgrades and liaise with third parties and other internal teams. You will provide technical direction and mentoring to the 2ndLine Team and be able to demonstrate a shift to the left mentality. Required Skills: Microsoft Windows 10/11 Microsoft Windows Server 2019/2022 Microsoft SQL Server 2019 Microsoft MIM (Microsoft Identity Manager) Microsoft Configuration Manager Linux Red Hat, Centos VMware ESXi, vCenter, vSAN, Horizon, vRealize Suite NetApp SAN Hardware, ONTAP, STORAGEGRID Webscale Windows Active Directory, DNS, Group Policy Management McAfee ePolicy Orchestrator Snare Central Basic Networking Incident, Change, Problem Management If interested and to have a detailed discussion please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
30/05/2023
Full time
3rd Line Infrastructure & Applications Support Engineer Permanent position Basingstoke location Great opportunity to work as 3rd Line Infrastructure & Application Support Engineer for a high profile, well-loved brand within IT Service company, based in Basingstoke. We are looking for an experienced 3rd Line Infrastructure & Applications Support Engineer to join an existing Team of 3rd Support engineers Key Responsibilities : The ideal candidate will have a proven track record of supporting Infrastructure hardware, operating systems and applications, ideally within a secure environment across the enterprise environment that run 24/7. You will collaborate with the rest of the Team to maintain remote support to the infrastructure and applications, BAU activities, non BAU activities, Incident, Change and Problem Management. Perform system configuration changes, upgrades and liaise with third parties and other internal teams. You will provide technical direction and mentoring to the 2ndLine Team and be able to demonstrate a shift to the left mentality. Required Skills: Microsoft Windows 10/11 Microsoft Windows Server 2019/2022 Microsoft SQL Server 2019 Microsoft MIM (Microsoft Identity Manager) Microsoft Configuration Manager Linux Red Hat, Centos VMware ESXi, vCenter, vSAN, Horizon, vRealize Suite NetApp SAN Hardware, ONTAP, STORAGEGRID Webscale Windows Active Directory, DNS, Group Policy Management McAfee ePolicy Orchestrator Snare Central Basic Networking Incident, Change, Problem Management If interested and to have a detailed discussion please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Infrastructure Services Analyst - Server Specialist Hybrid working (York 3 days Per week) Reporting to the Senior Infrastructure Services Analyst the role is accountable for delivering world class server services to the business including all regional operating companies, construction and sales sites. The role delivers ongoing operational business requirements in the following areas: Day to day operational performance of the server estate to agreed SLAs and KPIs. Changes to the server estate to meet ongoing business demands. Delivering continuous service improvement. Emergency response to critical incidents. KEY RESPONSIBILITIES Takes personal responsibility for own personal development including clear objective setting and performance management. Provide feedback to the Senior Infrastructure Services Analyst to further their own and teams development. Undertakes relevant training for new technologies and services. Perform any other tasks assigned to you. This includes regular tasks and any ad hoc requirements as defined by the Senior Infrastructure Services Analyst. Operational Services Ensure effective operation of the server estate, including but not limited to: Server OS. Group Policy. File systems (on-premises and cloud). Exchange (on-premises and cloud). M365. SQL. Azure. Active Directory. Server Vulnerability Management. Make sure operational services, hardware and software are delivered to agreed SLA's, where service does not meet these standards, put in place remedial action to correct. Ensure the server estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs. Support the Senior Infrastructure Services Analyst to work closely with third-party suppliers to support the delivery of the datacentre strategy and move service into BAU. Ensure all appropriate system logs are available for ingestion in to Security Operations Centre (SOC), when in place. Ensure server estate has documented processes and these are regularly maintained. Across all areas, ensure relevant hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates. Working with the Senior Infrastructure Services Analyst enforce IT policy and procedure. Working with the Senior Infrastructure Services Analyst, support the infrastructure major incident resolution for the server area and post incident review. Deliver effective third line support ensuring adequate resource is allocated. Support the Senior Infrastructure Services Analyst to contribute to business recovery plans and procedures ensuring that the server elements are periodically tested, documented and updated as required. Working with the IT Service Design team ensure asset management processes are accurately followed for the server estate in accordance with IT policies and procedures. Where possible look for opportunities to continually improve processes, documentation and systems to better support the business.
30/05/2023
Full time
Infrastructure Services Analyst - Server Specialist Hybrid working (York 3 days Per week) Reporting to the Senior Infrastructure Services Analyst the role is accountable for delivering world class server services to the business including all regional operating companies, construction and sales sites. The role delivers ongoing operational business requirements in the following areas: Day to day operational performance of the server estate to agreed SLAs and KPIs. Changes to the server estate to meet ongoing business demands. Delivering continuous service improvement. Emergency response to critical incidents. KEY RESPONSIBILITIES Takes personal responsibility for own personal development including clear objective setting and performance management. Provide feedback to the Senior Infrastructure Services Analyst to further their own and teams development. Undertakes relevant training for new technologies and services. Perform any other tasks assigned to you. This includes regular tasks and any ad hoc requirements as defined by the Senior Infrastructure Services Analyst. Operational Services Ensure effective operation of the server estate, including but not limited to: Server OS. Group Policy. File systems (on-premises and cloud). Exchange (on-premises and cloud). M365. SQL. Azure. Active Directory. Server Vulnerability Management. Make sure operational services, hardware and software are delivered to agreed SLA's, where service does not meet these standards, put in place remedial action to correct. Ensure the server estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs. Support the Senior Infrastructure Services Analyst to work closely with third-party suppliers to support the delivery of the datacentre strategy and move service into BAU. Ensure all appropriate system logs are available for ingestion in to Security Operations Centre (SOC), when in place. Ensure server estate has documented processes and these are regularly maintained. Across all areas, ensure relevant hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates. Working with the Senior Infrastructure Services Analyst enforce IT policy and procedure. Working with the Senior Infrastructure Services Analyst, support the infrastructure major incident resolution for the server area and post incident review. Deliver effective third line support ensuring adequate resource is allocated. Support the Senior Infrastructure Services Analyst to contribute to business recovery plans and procedures ensuring that the server elements are periodically tested, documented and updated as required. Working with the IT Service Design team ensure asset management processes are accurately followed for the server estate in accordance with IT policies and procedures. Where possible look for opportunities to continually improve processes, documentation and systems to better support the business.
IT Support Engineer Level 2 Shift Place of work: Sheffield - UK (on-site) Duration: Permanent Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 on/4 off rotational About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers. Role Responsibilities: Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment. Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching. Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Technical Competencies: Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment 2nd/3rd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure and Office 365 2-5 years Experience with Windows Server (2012/2016/2019 & 2022) Essential Skills: Windows Server: 2012/2016/2019 & 2022 Active Directory Virtualization VMWare, Hyper-V, Azure & Failover clustering Server hardware knowledge Backup & Archiving Veeam, Commvault, DPM, Azure Backup or similar Networking: VPN, DNS, DHCP, & Wireless AP configuration Monitoring: Knowledge of Monitoring tools. Desirable Skills: Presentation Virtualisation CITRIX, RDS, Intune, VMWare Exchange, Certificate Authority Horizons & Azure Desktop Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM) Knowledge of Storage topology (Datastore, SAN, LUN) Microsoft Teams Cloud Infrastructure AWS, Greenlake, Azure Disaster recovery VMWare SRM, Hyper-V & Azure ASR Science Logic, SCOM Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines and ISO an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between
30/05/2023
Full time
IT Support Engineer Level 2 Shift Place of work: Sheffield - UK (on-site) Duration: Permanent Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 on/4 off rotational About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers. Role Responsibilities: Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment. Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching. Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Technical Competencies: Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment 2nd/3rd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure and Office 365 2-5 years Experience with Windows Server (2012/2016/2019 & 2022) Essential Skills: Windows Server: 2012/2016/2019 & 2022 Active Directory Virtualization VMWare, Hyper-V, Azure & Failover clustering Server hardware knowledge Backup & Archiving Veeam, Commvault, DPM, Azure Backup or similar Networking: VPN, DNS, DHCP, & Wireless AP configuration Monitoring: Knowledge of Monitoring tools. Desirable Skills: Presentation Virtualisation CITRIX, RDS, Intune, VMWare Exchange, Certificate Authority Horizons & Azure Desktop Monitoring & Management - System Centre Suite (SCCM, SCOM, SCVMM) Knowledge of Storage topology (Datastore, SAN, LUN) Microsoft Teams Cloud Infrastructure AWS, Greenlake, Azure Disaster recovery VMWare SRM, Hyper-V & Azure ASR Science Logic, SCOM Business Competencies: Good communication and teamwork skills and interpersonal skills are key. Third level qualification would be desirable but not essential. Commitment to learning and development of creative support solutions Experience Required: Experience of working in a server support environment. Service oriented behavior and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated. Good communication skills. Team player. Experienced with ITIL support services disciplines and ISO an advantage Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this straight contract role, no 3rd party candidates will be considered* *Must be Vaccinated* Prestigious Financials Company is currently seeking a End-User VDI Engineer. Candidate will be responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Act as escalation point for all endpoint computing desktop issues. Assist with monthly patching and related application maintenance. Build & maintain strong and effective partnerships with IT and business partners. Partner with IT and business partners to identify improvement opportunities and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Guide and mentor other team members for service fulfillment. Lead efforts to maintain a safe environment by reducing vulnerabilities towards zero and maintaining compliance KPI's at or near 100%. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Ensure accurate asset management for all work-from-home and in-office equipment. Perform other duties and responsibilities as assigned. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment Bachelors or equivalent experience. Excellent verbal and written communication skills. Capable of successfully multi-tasking while working independently or within a group environment. Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Solid analytical and diagnostic skills to identify issues/problems and develop recommendations for effective resolution.
29/05/2023
Project-based
*We are unable to sponsor for this straight contract role, no 3rd party candidates will be considered* *Must be Vaccinated* Prestigious Financials Company is currently seeking a End-User VDI Engineer. Candidate will be responsible for supporting over 950 workstations and virtual desktops used throughout the organization. This position is responsible for supporting Microsoft Office and Windows platforms, PC and Macintosh workstations, endpoint management tools and project delivery. This role manages all business, functional, and technical requirements for End User Services within scope of responsibility such as but not limited to, asset life cycle, PC, Mac and VDI management, general Workstation support, troubleshooting, root cause analysis, vulnerability remediation strategy, patch management, system OS and third-party software upgrades, project work, application management and leveraging endpoint security best practices. Responsibilities: Provide best-in-class support and excellent customer service to end users of all technical skill levels. Perform root cause analysis of complex Workstation issues and identify permanent resolutions and preventative steps. Perform R&D on new products and techniques to improve efficiency and performance in the environment specifically Microsoft Unified Endpoint Management (UEM) and Jamf. Install, patch, upgrade, support and troubleshoot Workstation and VDI software. Act as escalation point for all endpoint computing desktop issues. Assist with monthly patching and related application maintenance. Build & maintain strong and effective partnerships with IT and business partners. Partner with IT and business partners to identify improvement opportunities and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Guide and mentor other team members for service fulfillment. Lead efforts to maintain a safe environment by reducing vulnerabilities towards zero and maintaining compliance KPI's at or near 100%. Experience in developing hardened Windows OS and MAC iOS images based upon a Center for Internet Security (CIS) policy framework; experience should also include measuring and reporting on the degree of compliance for each CIS policy. Closely monitor the Ivanti Service Manager ticket queues handling Incidents, Service Requests and Tasks. Meet and exceed service levels for incidents, tasks and Service Requests as defined in the Service Level Agreement policy. Develop Workstation and software upgrade/release roadmaps to take full advantage of the most current features and security capabilities. Strive for continuous improvement of Workstation, VDI and application delivery methods. Be the Subject Matter Expert for Windows OS, Apple/Mac iOS Workstation, JAMF Enterprise Management, and Citrix XenApp Virtual Desktop Infrastructure (VDI) software. Build and manage virtual and physical machines through provisioning systems such as SCCM, JAMF, PDQ, vCenter and Ninite. Direct all technical efforts for Workstation build automation, performance tuning and system monitoring. Ensure accurate asset management for all work-from-home and in-office equipment. Perform other duties and responsibilities as assigned. Qualifications: Five (5) or more years of experience in technical support OR three (3) or more years of experience as a Lead Endpoint Computing Engineer. Three (3) or more years of experience with enterprise Workstation management solutions, preferred License/Certifications: TIA Security, MSCE or relevant certified professional certifications preferred. Advanced knowledge of Microsoft Windows OS. Strong working knowledge of Microsoft Office Products. Strong working knowledge of Citrix XenDesktop VDI software. Knowledge of Edge, Chrome and Firefox browser configurations and management. Experience deploying Windows 10, Windows 11, and Office 365 feature updates. Experience creating and modifying Group Policies. Experience in developing and using PowerShell Scripting in a Windows Endpoint Computing environment. Demonstrated advanced Workstation troubleshooting skills. Advanced Workstation vulnerability and compliance remediation administration. Intermediate to advanced knowledge/support of Macintosh environments. Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, Firewalls and wireless protocols. Demonstrated capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details. Capable of communicating and interacting with all levels of employees and management. Previous experience implementing CIS Workstation standards. Previous experience with the deployment and management of Microsoft Intune. Advanced understanding of Microsoft System Center Configuration Manager (SCCM). Previous experience with Carbon Black Application Control Solutions. Previous experience using Insight VM Rapid 7 vulnerability management tools. Proven knowledge and understanding of Microsoft's Active Directory. Advanced knowledge and use of Scripting tools such as PowerShell. Previous experience using the following management tools; Applocker, Bitlocker, PDQ, Ninite, Asset Panda. Experience managing Citrix and VMWare/vCenter environments. ITIL Foundations Certified. Advanced Windows OS and O365 computing knowledge. Advanced Knowledge of Application Packaging and deployment Bachelors or equivalent experience. Excellent verbal and written communication skills. Capable of successfully multi-tasking while working independently or within a group environment. Ability to rely on extensive experience and judgment to plan and accomplish goals. Capable of working well under pressure while dealing with unexpected problems in a professional manner Solid analytical and diagnostic skills to identify issues/problems and develop recommendations for effective resolution.
2nd Line Support Engineer (shift) About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. This position is to join the team of Auxilion Engineers to deliver best of breed support to our enterprise customers. Location; Showroom & Workstation, 15 Paternoster Row, Sheffield, S1 2BX Permanent 37.5 hours per week Shift Pattern: 0800 - 1630 hours/1430 - 2300 hours (weekly rotate) What skills/experience will you have: Enthusiastic and willing to develop skills. Working and support knowledge of the following: Prior experience in a Network Operations Center/Service Desk Environment 2nd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure 1 years' experience with Windows Server Experience of working in a server support environment Service oriented behaviour and communication to internal and external customers Ability to cope with pressures of peak workloads, short deadlines Experience with face-to-face customer liaison Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated Good communication skills Team player Experienced with ITIL support services disciplines an advantage. Essential Skills: * Core Infrastructure - Active Directory, Exchange * VMWare, Hyper-V, Azure * Server Architecture (Blades & Servers) Desirable Skills: * Microsoft Teams and SQL * CITRIX and RDS * Management - System Centre Suite (SCCM, SCOM, SCVMM) * Backup & Archiving - Commvault, Veeam * Microsoft Office365 and Cloud offerings * Knowledge of networking and SAN components What will you be doing: This role involves the following: * Working in a day support environment, focusing on continuous operation of the various customer estates, many of them running in a high availability environment. * Escalation for Junior engineers * Bring an in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems. * Incident resolution and monitoring of the supported estate through a number of key monitoring tools * Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure * Participates in availability, capacity and change management processes. * You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate. * Perform troubleshooting on 3rd party application and web services where required. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/05/2023
Full time
2nd Line Support Engineer (shift) About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment. This position is to join the team of Auxilion Engineers to deliver best of breed support to our enterprise customers. Location; Showroom & Workstation, 15 Paternoster Row, Sheffield, S1 2BX Permanent 37.5 hours per week Shift Pattern: 0800 - 1630 hours/1430 - 2300 hours (weekly rotate) What skills/experience will you have: Enthusiastic and willing to develop skills. Working and support knowledge of the following: Prior experience in a Network Operations Center/Service Desk Environment 2nd level technical service experience level a must. Good problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) Microsoft Azure 1 years' experience with Windows Server Experience of working in a server support environment Service oriented behaviour and communication to internal and external customers Ability to cope with pressures of peak workloads, short deadlines Experience with face-to-face customer liaison Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated Good communication skills Team player Experienced with ITIL support services disciplines an advantage. Essential Skills: * Core Infrastructure - Active Directory, Exchange * VMWare, Hyper-V, Azure * Server Architecture (Blades & Servers) Desirable Skills: * Microsoft Teams and SQL * CITRIX and RDS * Management - System Centre Suite (SCCM, SCOM, SCVMM) * Backup & Archiving - Commvault, Veeam * Microsoft Office365 and Cloud offerings * Knowledge of networking and SAN components What will you be doing: This role involves the following: * Working in a day support environment, focusing on continuous operation of the various customer estates, many of them running in a high availability environment. * Escalation for Junior engineers * Bring an in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems. * Incident resolution and monitoring of the supported estate through a number of key monitoring tools * Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure * Participates in availability, capacity and change management processes. * You will be expected to handle technical incidents and changes across the Windows Server, HyperV, Azure and VMware estate. * Perform troubleshooting on 3rd party application and web services where required. Our Company Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Third Line Shared Service Support Engineer - (Security Cleared) Solihull Contract .*A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require an Third Line Shared Service Support Engineer to join their successful Practice on an Contract basis. Experience working in a 3rd NOC support group. Experience and awareness of NCSC security principles and familiar with implementing these principles in operational environments. Experience and knowledge of Protective Monitoring toolsets such as Elastic, LiveNX, Tenerable, Zabbix. Ideally Have knowledge of MS Service Center Support tool, Cisco SDWAN, Juniper, Certes etc Thorough knowledge of network technologies relating to the Cisco/Juniper product set would be preferable. Ideally have been in a support role in a WAN environments, ie has knowledge of IP, Routing, SD-WAN solutions, encryption, edge virtualisation (VMWare or Adva) Experience Configuration, maintenance and continual improvement (tuning) of alerting rules in response to good practice guidelines and as a result if incident detection. Detailed investigation and Diagnostics via tooling of service performance and functionality. Proactively Create workarounds, solutions and mitigations for identified issues. Identify issues requiring more detailed and in-depth analysis and escalate to product manufacture. The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service To perform remote diagnostic tests where applicable to aid primary fault rectification To ensure all work performed complies with the Company's quality requirements and ISO9000 Implement Approved Configuration Changes Assist in Collation of Performance & Availability Data If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
26/05/2023
Project-based
Third Line Shared Service Support Engineer - (Security Cleared) Solihull Contract .*A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require an Third Line Shared Service Support Engineer to join their successful Practice on an Contract basis. Experience working in a 3rd NOC support group. Experience and awareness of NCSC security principles and familiar with implementing these principles in operational environments. Experience and knowledge of Protective Monitoring toolsets such as Elastic, LiveNX, Tenerable, Zabbix. Ideally Have knowledge of MS Service Center Support tool, Cisco SDWAN, Juniper, Certes etc Thorough knowledge of network technologies relating to the Cisco/Juniper product set would be preferable. Ideally have been in a support role in a WAN environments, ie has knowledge of IP, Routing, SD-WAN solutions, encryption, edge virtualisation (VMWare or Adva) Experience Configuration, maintenance and continual improvement (tuning) of alerting rules in response to good practice guidelines and as a result if incident detection. Detailed investigation and Diagnostics via tooling of service performance and functionality. Proactively Create workarounds, solutions and mitigations for identified issues. Identify issues requiring more detailed and in-depth analysis and escalate to product manufacture. The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service To perform remote diagnostic tests where applicable to aid primary fault rectification To ensure all work performed complies with the Company's quality requirements and ISO9000 Implement Approved Configuration Changes Assist in Collation of Performance & Availability Data If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Application Developer/Mattersphere Application Developer Leeds/Oxford/Norwich/London/Manchester/Cambridge/Birmingham Up to £70,000 Your new role The firm's in-house development team's primary role is to help ensure that the return on this investment is maximised by delivering bespoke IT solutions to business requirements. This role will involve the ongoing integration and development of the firm's major 3rd party applications - Elite MatterSphere and integrations with Elite 3E and other supporting information systems utilising API and SQL calls. This role represents a unique opportunity for the right individual to be part of an experienced development team and gain exposure to market-leading technologies. Responsibilities Full life cycle design, development and ongoing maintenance and support of complex workflow-based applications. This will include developing, testing and maintaining program code relating to the workflow applications Working closely with other members of the IT department (including development, core business systems, support and training teams) and with third party software suppliers Ownership of the software-layer infrastructure supporting the above systems Gain understanding of the relationship and integrations between our core systems In conjunction with the core business team, liaising with stakeholders to determine functional requirements for workflow applications Providing third-line support for applications as and when required Attending any meetings or training sessions as required Carrying out any further duties as required by the IT Development Manager Experience needed Proven experience of performing a similar role in a comparable environment Experience of MatterSphere workflow development tool Experience of 3E practice management system Ability to work both self-sufficient and as part of a team in designing and developing Windows based workflow applications Demonstrable C# development experience Demonstrable MS SQL Server experience The role additionally requires someone: is self-managed and confident in setting and prioritising their own work agenda, has excellent written as well as verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand is confident and able to build sustainable relationships with clients, lawyers and internal colleagues is organised and methodical in how they approach their work, has excellent attention to detail, is a team player and is willing to take on new responsibilities and challenges Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/05/2023
Full time
Application Developer/Mattersphere Application Developer Leeds/Oxford/Norwich/London/Manchester/Cambridge/Birmingham Up to £70,000 Your new role The firm's in-house development team's primary role is to help ensure that the return on this investment is maximised by delivering bespoke IT solutions to business requirements. This role will involve the ongoing integration and development of the firm's major 3rd party applications - Elite MatterSphere and integrations with Elite 3E and other supporting information systems utilising API and SQL calls. This role represents a unique opportunity for the right individual to be part of an experienced development team and gain exposure to market-leading technologies. Responsibilities Full life cycle design, development and ongoing maintenance and support of complex workflow-based applications. This will include developing, testing and maintaining program code relating to the workflow applications Working closely with other members of the IT department (including development, core business systems, support and training teams) and with third party software suppliers Ownership of the software-layer infrastructure supporting the above systems Gain understanding of the relationship and integrations between our core systems In conjunction with the core business team, liaising with stakeholders to determine functional requirements for workflow applications Providing third-line support for applications as and when required Attending any meetings or training sessions as required Carrying out any further duties as required by the IT Development Manager Experience needed Proven experience of performing a similar role in a comparable environment Experience of MatterSphere workflow development tool Experience of 3E practice management system Ability to work both self-sufficient and as part of a team in designing and developing Windows based workflow applications Demonstrable C# development experience Demonstrable MS SQL Server experience The role additionally requires someone: is self-managed and confident in setting and prioritising their own work agenda, has excellent written as well as verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand is confident and able to build sustainable relationships with clients, lawyers and internal colleagues is organised and methodical in how they approach their work, has excellent attention to detail, is a team player and is willing to take on new responsibilities and challenges Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job title: Protective Monitoring Engineer Salary: Please enquire about salary Location: Birmingham Candidates must be willing and eligible to go through SC security clearance for this role. My client is looking for a Protective Monitoring Engineer for a client ff mine who are a leading IT Systems Integrator operating within the UK defence sector. You will join the SDWAN Support Team in a Third Line Shared Service Support Engineer role to work collaboratively across accounts and will be involved in direct technical support for all of Protective Monitoring elements. Responsibilities: As a Protective Monitoring Engineer you will be responsible for the configuration, maintenance, and continual improvement (refinement) of alerting rulesets in response to good practice guidelines and continuous service improvement as a result of incident detection. Detailed investigation and Diagnostics via tooling of service performance and functionality proactively As a Protective Monitoring Engineer, you will create workarounds, solutions, and mitigations for identified issues. Identify issues requiring more detailed and in-depth analysis and escalate to product manufacture. Your experience As a Protective Monitoring Engineer, you will have experience working in a 3rd Technical support group. Experience and awareness of NCSC security principles and familiar with implementing these principles in operational environments. As a Protective Monitoring Engineer, you will have experience and knowledge of Protective Monitoring toolsets such as Elastic, LiveNX, Tenable, and Zabbix. If you are interested in this role or wish to apply, please feel free to reply to this advert or call me
25/05/2023
Full time
Job title: Protective Monitoring Engineer Salary: Please enquire about salary Location: Birmingham Candidates must be willing and eligible to go through SC security clearance for this role. My client is looking for a Protective Monitoring Engineer for a client ff mine who are a leading IT Systems Integrator operating within the UK defence sector. You will join the SDWAN Support Team in a Third Line Shared Service Support Engineer role to work collaboratively across accounts and will be involved in direct technical support for all of Protective Monitoring elements. Responsibilities: As a Protective Monitoring Engineer you will be responsible for the configuration, maintenance, and continual improvement (refinement) of alerting rulesets in response to good practice guidelines and continuous service improvement as a result of incident detection. Detailed investigation and Diagnostics via tooling of service performance and functionality proactively As a Protective Monitoring Engineer, you will create workarounds, solutions, and mitigations for identified issues. Identify issues requiring more detailed and in-depth analysis and escalate to product manufacture. Your experience As a Protective Monitoring Engineer, you will have experience working in a 3rd Technical support group. Experience and awareness of NCSC security principles and familiar with implementing these principles in operational environments. As a Protective Monitoring Engineer, you will have experience and knowledge of Protective Monitoring toolsets such as Elastic, LiveNX, Tenable, and Zabbix. If you are interested in this role or wish to apply, please feel free to reply to this advert or call me
About the role We are looking for a 3rd Line Technical Support Engineer your role will be a mixture of field and office-based work for our IT customers in our Glasgow site. Your role will involve providing technical support to our customers, your colleagues, third parties and internal stakeholders either on phone, email or via a site visit. Ideally, you will have a strong technical background in IT infrastructure and networking, as well as excellent communication and problem-solving skills. Providing excellent customer service is something that differentiates Arrow from other organisations and this must be something that you enjoy. What you will be doing Administering, deploying and configuring Microsoft Windows Server 2008 R2 to 2022 including Active Directory and Group Policy creation Administering, deploying and configuring Microsoft Exchange Server from 2003 through to 2019 Knowledge of LAN/WAN hardware and Router configurations Understanding of WIFI platforms Server Virtualisation Environments such as Microsoft Azure, Hyper-V/VMware Knowledge of WatchGuard Firewalls. Other Firewalls such as FortiGate, ASA or Barracuda would also be advantageous. An understanding of Microsoft cloud based products - Office 365 and Azure in particular An understanding of network switching architectures and configurations. Knowledge of network protocols, DNS, DHCP, TCP/IP Provide technical support to our user base, both remotely or on-site as required Attending sites to assist in the implementation and installation of new IT platforms Requirements What are we looking for? Minimum of 5 years of experience in IT infrastructure and networking. Strong technical skills in Windows Server, Active Directory, Exchange, VMWare, Citrix, and networking technologies. Experience with cloud computing platforms, such as Azure or AWS. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to work collaboratively with others. Ability to prioritize and manage multiple tasks in a fast-paced environment. Experience working in an ITIL-based environment is preferred. Essential: You must be able and happy to complete an enhanced DBS check Server Operating Systems including Server 2003 through to server 2022 O365 administration Server Hardware configuration and recommendation LAN switching configuration and troubleshooting Windows desktop operating systems Firewalling (Watchguard, Fortigate, Barracuda or ASA)/VLAN Experience/Router and connectivity troubleshooting) PC hardware and Printer hardware WIFI Sound IP troubleshooting skills including DHCP, DNS, IP Addressing Benefits: 'Design Your Life' training and development programme Flexible working Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us! Health Club and Wellbeing Scheme Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.
24/05/2023
Full time
About the role We are looking for a 3rd Line Technical Support Engineer your role will be a mixture of field and office-based work for our IT customers in our Glasgow site. Your role will involve providing technical support to our customers, your colleagues, third parties and internal stakeholders either on phone, email or via a site visit. Ideally, you will have a strong technical background in IT infrastructure and networking, as well as excellent communication and problem-solving skills. Providing excellent customer service is something that differentiates Arrow from other organisations and this must be something that you enjoy. What you will be doing Administering, deploying and configuring Microsoft Windows Server 2008 R2 to 2022 including Active Directory and Group Policy creation Administering, deploying and configuring Microsoft Exchange Server from 2003 through to 2019 Knowledge of LAN/WAN hardware and Router configurations Understanding of WIFI platforms Server Virtualisation Environments such as Microsoft Azure, Hyper-V/VMware Knowledge of WatchGuard Firewalls. Other Firewalls such as FortiGate, ASA or Barracuda would also be advantageous. An understanding of Microsoft cloud based products - Office 365 and Azure in particular An understanding of network switching architectures and configurations. Knowledge of network protocols, DNS, DHCP, TCP/IP Provide technical support to our user base, both remotely or on-site as required Attending sites to assist in the implementation and installation of new IT platforms Requirements What are we looking for? Minimum of 5 years of experience in IT infrastructure and networking. Strong technical skills in Windows Server, Active Directory, Exchange, VMWare, Citrix, and networking technologies. Experience with cloud computing platforms, such as Azure or AWS. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to work collaboratively with others. Ability to prioritize and manage multiple tasks in a fast-paced environment. Experience working in an ITIL-based environment is preferred. Essential: You must be able and happy to complete an enhanced DBS check Server Operating Systems including Server 2003 through to server 2022 O365 administration Server Hardware configuration and recommendation LAN switching configuration and troubleshooting Windows desktop operating systems Firewalling (Watchguard, Fortigate, Barracuda or ASA)/VLAN Experience/Router and connectivity troubleshooting) PC hardware and Printer hardware WIFI Sound IP troubleshooting skills including DHCP, DNS, IP Addressing Benefits: 'Design Your Life' training and development programme Flexible working Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us! Health Club and Wellbeing Scheme Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.
