8 joburi disponibile

1st Line/2nd Line/Support Engineer/Helpdesk/Cybersecurity/Licence Management/Customer Service/Service Desk Analyst/Windows/Support/ITIL IT Support Engineer Akkodis are currently working in partnership with an industrial tools specialist to recruit an IT Support Engineer with previous IT Support experience and the ability to support departments across the wider business. The Role As an IT Support Engineer, you'll be the point of contact when it comes to general IT support, as well as maintaining and improving Cybersecurity. The Responsibilities To handle support calls in a timely and efficient manner, providing fault resolutions and carrying out escalation procedures where required. Improve and maintain company Cybersecurity profile where necessary. To review patch, asset and licensing management when required. Produce user documentation as required. Offer support for local and remote users Attend regular meeting to review operational issues hindering customer service. Showing a willingness to up-skill and learn new technologies when needed. To undertake overtime in line with business requirements. To assist with the promotion of Cybersecurity throughout the organisation. Attend courses/training where necessary to develop and maintain skills. Providing L1 & L2 support for users. The Requirements Experience within a 1st or 2nd Line support and or Cybersecurity role. Strong working knowledge of Windows 10 and Office 365. Requirement for overtime as part of a 1 in 3 rota. ITIL Foundation Cybersecurity Qualification (Desirable) If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

2nd line Support Engineer - Just outside of Cardiff - up to £220 per day Inside IR35 - 3 months contract Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. 2nd line Support Engineer 3 months (with a chance to extend) up to £220 per day inside IR35 On site in just outside Cardiff (Would require driving) Asap Start Hays are currently recruiting for a 2nd line Support Engineer to join a growing team on a 3 month contract to join a client based just outside of Cardiff. As the location is difficult to reach via public transport you will need to drive. You will be part of a small team which will take escalations from 1st line/service desk analysts. You will need experience or exposure to the following areas: Dealing with escalations from 1st line. Great communication skills. Cyber Security monitoring tools (SolarWinds/Siem) Azure (Creating/migrating mailboxes) Experience in a Citrix environment Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

1st/2nd Line IT Support - Southampton - up to £30k This a Great opportunity for a passionate IT-orientated individual to join a well-established client based in Southampton. The successful IT Support Analyst should have experience working in an IT support environment, with the ability to work both individually and as part of a team. The role will involve troubleshooting, supporting, and maintaining the IT equipment within schools across Southampton. The successful candidate will be joining a growing company in the aim to support schools across Southampton, with excellent opportunities to develop their skill set. What they can offer you: A salary of up to £30k 24 days annual leave Bonus Scheme Pension Scheme Full career support and ongoing training Healthcare Required SKILLS Knowledge of Microsoft software and technologies including Microsoft 365 Windows 10/11, Windows Mobile, and tablet versions. Knowledge of Active Directory. Windows Servers Understanding of printing including direct printing, print Servers, and printer configuration. Good knowledge of end-user devices including laptops, PCs, printers, tablets, and smartphones Experience in Microsoft Azure would be beneficial. Cloud software including backup/IT Security Ability to multi-task and effectively prioritse your workload. If you have experience in a similar role and are looking for your next challenge email your CV to (see below) or hit apply

1st/2nd Line Support Engineer/Analyst | Glasgow | £135 per day | Your new company I've been engaged on a project to recruit a 1st/2nd Line Support Engineer for a leading Housing and care business in Glasgow. It is a not-for-profit organisation and a Scottish charity, providing housing and support services for older people in Scotland. Your new role You will act as the first point of contact for the organisation staff for all issues relating to technology, service requests and to ensure the efficient use of the company's investment in technology. To act as first line support for issues and attempt to resolve issues on the first contact. Where necessary, to visit remote sites to assist in resolving network, hardware, and software issues. Ensure that technology asset management policies are fully adhered to. Work with Suppliers, Consultants and Contractors wherein you procure and raise issues. Take ownership for complaints and issues, focusing on providing the right solution, keeping customers up to date with progress. Hybrid role out of Glasgow, so you need to be based in or around Glasgow. What you'll need to succeed To be successful you need to have experience working with O365, Microsoft, Citrix, VMware and Cisco. You need to have prior hands-on experience with resolving hardware and software issues. You need to be based in Glasgow and need to have a Full UK Drivers licence as you need to travel to sites to fix issues. An understanding of ICT security principals and best practices. Up to date technical skills in a range of infrastructure technologies including Microsoft Office365. Knowledge of ITIL principles, processes, and structures. Up-to-date working knowledge of all relevant professional practice and legislation. What you'll get in return This is a 4-month contract with possibility of extension and the day rate is £135. It is a hybrid role, and it requires travel to various sites, so you need to be based in Glasgow or nearby. What you need to do now If you're interested in this role, please apply to the advert directly by forwarding an up-to-date copy of your CV or contact Atibhee Kapoor at Hays. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Software Support Analyst - 1st line/2nd Line A Software Support Analyst is required by Whitehall Resources for our client based in either Cambridge or London, UK. This is a permanent role and will offer a hybrid working environment with 2-3 days office based. The successful candidate will come from a background in supporting software and have strong troubleshooting experience. Any experience of working in a fulfilment function would be desirable. Do you have? 1st/2nd line Software Support experience? Experience problem solving and issue troubleshooting? Knowledge of working in a cross functional Operations role? Ability to manage multiple tasks, projects and deadlines effectively whilst working under pressure? Experience collaborating and influencing cross functional stakeholders? Would you like? Excellent development and growth opportunities? A modern, flexible working environment and approach? To have a good work and personal life balance? If so, please apply! Software Support | 1st Line Support | 2nd Line Support | Troubleshooting All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Roc Search is currently working with a client who is recruiting for a Desktop Support Analyst based in Dorchester. Job Overview: Support the company with the installation and replacement of hardware to be rolled out. Skills: 1st/2nd line desktop support experience Active Directory administration experience Office 365 administration - Mailbox creation, Mailbox Admin Setting up System accesses Testing devices which have been setup for first use like iPads etc Computer/System deployments If this role is of interest please apply now. Location: Dorset Job Type: Contract Duration: 3-6 months Rate: £135 -170 per day Start Date: Immediate

A global company is looking for a Service Desk Team Lead to manage the support function within the IT Shared Service for the EMEA. This role will focus on developing a customer-first culture and ensuring that service for all staff is at the top standard. You will work with the IT Operations Manager to build and establish a high-performing Service Desk team with skilled and qualified staff. This is a great opportunity for someone looking to gain experience in service desk leadership. Job Description: Provide senior support to the Global Service Desk by taking calls and handling resulting Incidents or Service Requests. Ensure adherence to the Monitoring process and collaborate with resolver groups for optimal outcomes. Manage and resolve alerts within the agreed Service Level Agreement. Job Requirements: Follow the global process for Monitoring and resolving alerts within scope. Collaborate on the onboarding of new services to improve Monitoring effectiveness. Serve as a single point of contact for IT issues and queries from users. Receive, log, and manage tickets using the Manage Engine Tool. Utilize monitoring tooling to handle and resolve alerts. Provide 1st and 2nd line IT support, escalating tickets to resolver groups when necessary. Adapt resolutions based on users' technical ability. Escalate breached calls and high priority incidents. Support and develop Service Desk Analysts. Collaborate with global IT Operations team to ensure unified monitoring process. Identify and highlight process improvements. Maintain high standards of service delivery from the Service Desk. Assist Team Leaders and Managers across the global Service Desk to deliver high-quality service. 4 Days a week in Office/Permanent/Shift options between 7am and 7pm Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert. You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion

GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available - Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off. Contracts min 3 months - temporary plus extension and permanent opportunities. Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel/Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. * Contributing to team meetings. * Good knowledge of IT platforms, equipment and applications. * Proven Customer service skills * Up to 6 months' experience as an analyst within a similar environment * Industry recognised qualifications in relevant area is desirable (ie MCP) If you have the Skillset and Clearance please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy