Systems Administrator

ISS - Information Systems Services

Salary: £39,105 - £45,163
Closing Date: Sunday 1st December 2024
Interview Date: w/c 9th December 2024

The Opportunity

Lancaster University are looking to fill a new post to help expand our capabilities in providing our services to our customers. We're looking for a person with experience around managing both process and systems and capable of dealing with complex processes to join a team running critical web and access control systems. The services are hosted on several platforms but a knowledge of Linux administration and virtualisation is key to the role. Experience of organising, managing delegated services, and maintaining strong customer engagement and feedback loops will also be important for the role holder.

In addition, you will be dealing with suppliers of hardware at a network level so knowledge of network protocols such as DNS,DHCP and VLANs will be needed. You will be a good communicator and able to convert customer requirements into process and control mechanisms. As the role grows, we will look to develop links to other services so knowledge of server virtualisation, containerisation or GrapAPI would be welcome

Main Function:

To deliver administration, support and development of the various systems and services covered by the team or teams to which you are assigned, including their associated housekeeping systems.

Major Duties:

To provide development, administration, and support of the various systems and services covered by the teams to which you are assigned, including their associated housekeeping systems. The duties include, but are not limited to:

• Definition and development of structures or tools to provide effective service management
• Monitoring of performance and ensuring effectiveness of operation
• Supporting service and support requests as part of the team
• Pro-active management of Server security - including the timely patching of OS and applications
• Producing documentation and guidance for ISS and end users
• Contributing to the service improvement process

To engage with design & development projects within the team, including:

• Discovering & defining requirements
• Proposing changes & integrating them with the wider University architecture
• Working with project teams to deliver new functions and services

1. To work to the appropriate ISS standards and practices for service provision and project delivery.
2. To handle or reassign queries and requests initiated by users.
3. To provide IT liaison and support services to Partner Institutions, including when required short periods of on-site work at both UK-based and international locations.
4. To plan and communicate changes in service and manage service breaks and outages, incidents, and events.
5. Working within the support structure to take ownership and resolve referred queries in a timely and professional manner.
6. To work to appropriate service levels with defined quality of service metrics that will enable you to maintain and demonstrate high quality of service provision.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

If interested, apply now and submit your CV alongside an optional Coversheet up to a maximum of two A4 pages.