Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
27/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer
27/09/2024
Full time
Role Overview We have an exciting opportunity for a Support Developer to join our growing Managed Services team. You will have ideally worked in a Support Development role previously, however if you're a great developer with a passion for service and quality, then you will be a great fit. The role will be to work alongside our analysts, architects, developers and technical consultants to support, maintain and deliver high quality cloud-based solutions to help our customers become more successful. Responsibilities Develop tools and automation capabilities for our customers internal and client facing applications to improve their overall supportability and empower our client's Service Desk Agents to perform more first time fixes Diagnose and fix issues in complex technical environments following DevOps principals and best practices Carry out maintenance and improvement tasks on the solutions and platforms we support Assist with the transition from development into production by identifying and creating any necessary documentation and tooling required to support deployment About you Proficiency in developing and deploying .NET applications, or supporting .NET applications Expertise in developing or supporting applications in Microsoft Azure An understanding across of the following areas: Front End web development and support using C# Working with SQL databases Skills with Infrastructure as Code tools such as ARM, Bicep or Terraform Configuring CI/CD pipelines Familiarity with ALM tools such as Azure DevOps or Jira Proactive monitoring including performance monitoring of applications Knowledge and experience of the following would be advantageous: Azure DevOps Engineer (AZ-400) certification Blazor, React or Angular JavaScript frameworks NoSQL databases such as Cosmos DB CI/CD tools such as Jenkins or GitHub Actions Cloud Services from Azure or AWS SharePoint On Premise and Online Windows PowerShell Modern JavaScript Libraries like Vue.js, Docker and Kubernetes O.L.I.D design principles and modern design patterns What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Excellent planning and organisational skills Dedication to excellence and quality Who are FSP? Founded in 2012, FSP Consulting Services (FSP) is a best-in-class digital transformation and cyber consultancy specialist combining real world experience in business strategy, change and adoption and digital solution delivery with a strong culture and social purpose. As a long-standing Microsoft Solutions Partner, our portfolio of modern workplace, cloud, data, and cyber security offerings, alongside trusted managed services delivery, is driving change for high-profile clients in both the public and private sector. Our work is founded on the commitment to deliver positive impact for both organisations and their people. As an employee-first organisation, FSP is committed to creating a culture of True Belonging, Excellence Everywhere, and Creating Opportunity. We are proud to have been recognised by Best Companies as a 3-star 'World Class' workplace (their highest level of accreditation) in 2024, 2023 and 2022. We were also awarded No.1 Best Company to Work For in the UK, in the Technology sector and in the South East (Regional League Table) in 2023. We have also been recognised three times as No.1 Best Workplace in the UK by Great Place to Work®. Find out more about our awards via our website. Why work for FSP? At FSP, we are committed to providing: A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working - we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Plus the excellent benefits package we offer
Service Desk Analyst Leeds £23,000 to £24,500 Your new company Service Desk Analyst is required on a permanent basis to join a reputable and growing public sector organisation based in Leeds to provide 1st line support and customer service on a wide range of technical issues on a busy service desk. Your new role As a Service Desk Analyst, you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels, which could include, telephone, email, instant chat, in person and via remote support tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed - Excellent customer service and communication skills - Basic 1st line IT skills across Microsoft technology including Office - Any IT Certifications would be desirable but not essential - Willingness to learn new skills What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of up to £24,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, 40 days annual leave, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
27/09/2024
Full time
Service Desk Analyst Leeds £23,000 to £24,500 Your new company Service Desk Analyst is required on a permanent basis to join a reputable and growing public sector organisation based in Leeds to provide 1st line support and customer service on a wide range of technical issues on a busy service desk. Your new role As a Service Desk Analyst, you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels, which could include, telephone, email, instant chat, in person and via remote support tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed - Excellent customer service and communication skills - Basic 1st line IT skills across Microsoft technology including Office - Any IT Certifications would be desirable but not essential - Willingness to learn new skills What you'll get in return This exciting new role offers a chance to develop your first line technical support skills, offers a salary of up to £24,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, 40 days annual leave, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Desktop Support Analyst, Windows 10, O365, ITIL, ServiceNow - Driver - Bristol onsite working. The Desktop Support Analyst is required to join an existing support team and provide 2nd Line support, resolving incidents and service requests within the Bristol office of this International organisation. This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Hold a clean UK drivers license Microsoft certificates are preferred. Must have supported 1000+ users. Good knowledge of ITIL. Strong proficiency in supporting corporate IT environments and exceeding SLAs. Strong customer service skills *Note, you will be required to work onsite Monday to Friday, 37.50 per hours week. The ideal candidate must be available to start within 2-4 weeks.
27/09/2024
Project-based
Desktop Support Analyst, Windows 10, O365, ITIL, ServiceNow - Driver - Bristol onsite working. The Desktop Support Analyst is required to join an existing support team and provide 2nd Line support, resolving incidents and service requests within the Bristol office of this International organisation. This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Hold a clean UK drivers license Microsoft certificates are preferred. Must have supported 1000+ users. Good knowledge of ITIL. Strong proficiency in supporting corporate IT environments and exceeding SLAs. Strong customer service skills *Note, you will be required to work onsite Monday to Friday, 37.50 per hours week. The ideal candidate must be available to start within 2-4 weeks.
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
27/09/2024
Project-based
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
SERVICE DESK ANALYST Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact (see below)/ WHO ARE WE? A prominent construction materials group in the UK and Ireland is known for delivering high-quality materials and exceptional services. Covering operations in aggregates, cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented Service Desk Analyst to its IT team. OUR BENEFITS 25 days' holiday Health & Wellbeing Initiatives Contributory Pension Scheme Volunteer Scheme Free On-site Parking Discount Scheme Enhanced Maternity, Adoption & Paternity Scheme WHAT WILL YOU BE DOING? As a Service Desk Analyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations. This position demands strong communication skills, technical proficiency, and a customer-focused approach to effectively support a diverse workforce. IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS Demonstrated expertise in a similar capacity providing technical support within a corporate setting. Proficient understanding of Microsoft Windows operating systems and Office 365 suite. Familiarity with commonly used business applications and collaboration tools. Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users. Strong problem-solving aptitude, thriving under pressure in dynamic environments. Customer-centric approach, dedicated to delivering superior service to internal stakeholders. Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines. Possession of relevant certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory. TO BE CONSIDERED Please either apply by clicking online or emailing me directly (see below) For further information please call me. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - WINDOWS, IT SUPPORT, MICROSOFT SERVER
26/09/2024
Full time
SERVICE DESK ANALYST Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact (see below)/ WHO ARE WE? A prominent construction materials group in the UK and Ireland is known for delivering high-quality materials and exceptional services. Covering operations in aggregates, cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented Service Desk Analyst to its IT team. OUR BENEFITS 25 days' holiday Health & Wellbeing Initiatives Contributory Pension Scheme Volunteer Scheme Free On-site Parking Discount Scheme Enhanced Maternity, Adoption & Paternity Scheme WHAT WILL YOU BE DOING? As a Service Desk Analyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations. This position demands strong communication skills, technical proficiency, and a customer-focused approach to effectively support a diverse workforce. IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS Demonstrated expertise in a similar capacity providing technical support within a corporate setting. Proficient understanding of Microsoft Windows operating systems and Office 365 suite. Familiarity with commonly used business applications and collaboration tools. Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users. Strong problem-solving aptitude, thriving under pressure in dynamic environments. Customer-centric approach, dedicated to delivering superior service to internal stakeholders. Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines. Possession of relevant certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory. TO BE CONSIDERED Please either apply by clicking online or emailing me directly (see below) For further information please call me. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - WINDOWS, IT SUPPORT, MICROSOFT SERVER
Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS (Fully Remote role). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you). *Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a service desk or Technical Infrastructure Support role* Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting Live Applications' Will be highly desirable. Process-Driven approach/environments experience. Support of on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity with DevOps and Agile methodologies. Knowledge/understanding of networking. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum Please apply now for more information on the role: Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS.
26/09/2024
Full time
Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS (Fully Remote role). The Company & Opportunity: Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required. Duties will include: Work within specified service level agreements and advise on implementation of new technologies. Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests. Good documentation of issues, requests, and solutions within the ITSM system. Contribute/maintain the internal knowledge base & Identify process improvements. Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you). *Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a service desk or Technical Infrastructure Support role* Technical skills & experience for the Web Applications Support Analyst role: MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs. Supporting Live Applications' Will be highly desirable. Process-Driven approach/environments experience. Support of on-premise, cloud and hybrid infrastructure environments. Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow. Familiarity with DevOps and Agile methodologies. Knowledge/understanding of networking. Experience of using SQL (Queries, Tables etc). Previous experience of working in ITIL environments (Qualifications are a bonus). The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum Please apply now for more information on the role: Web Applications Support Analyst - Linux/Cloud, Agile/DevOps/SQL/SaaS.
Service Desk Analyst 6 months Dumbarton - onsite Active SC clearance required Inside ir35 Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC. Provide support to the Authority's 1st line desk as required to provide answers to the structured questions Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (eg Embark and Ethernet Connect) as required Provide troubleshooting support as required between the Parties and Sub-Contractors Skills required Proficient in Excel, Experience in Reporting & Data & Experience in helpdesk role
24/09/2024
Project-based
Service Desk Analyst 6 months Dumbarton - onsite Active SC clearance required Inside ir35 Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC. Provide support to the Authority's 1st line desk as required to provide answers to the structured questions Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (eg Embark and Ethernet Connect) as required Provide troubleshooting support as required between the Parties and Sub-Contractors Skills required Proficient in Excel, Experience in Reporting & Data & Experience in helpdesk role
TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service. What you'll need to succeed The role requires the following to be delivered on a day-to-day basis: - Respond to Technical issues - via Phone/email/Deskside - Troubleshoot skills and resolve issues promptly for customers - Ability to record detailed documentation of support issues and resolutions. - Previous experience of an ITSM Tool to log, track and manage tickets. - ITIL knowledge and understanding - Knowledge of key vendor products such as VMWare, Microsoft Suite - M365 - Can do attitude and be proactive - MSP experience would be an advantage. What you'll get in return The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/09/2024
Full time
TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service. What you'll need to succeed The role requires the following to be delivered on a day-to-day basis: - Respond to Technical issues - via Phone/email/Deskside - Troubleshoot skills and resolve issues promptly for customers - Ability to record detailed documentation of support issues and resolutions. - Previous experience of an ITSM Tool to log, track and manage tickets. - ITIL knowledge and understanding - Knowledge of key vendor products such as VMWare, Microsoft Suite - M365 - Can do attitude and be proactive - MSP experience would be an advantage. What you'll get in return The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
2nd Line Technical Helpdesk Analyst - Permanent - Bristol - up to £33k base We need an experienced 2nd Line Helpdesk/ServiceDesk Analyst for a permanent role in Bristol. This role will be primarily phone based and using remote connectivity and you'll be responsible for solving clients' IT problems. Our Client are a premier managed services provider of IT support services and their clients range from 10 to 300 users in the UK and use the very best technologies. You'll have experience in a 2nd line IT support role with server admin/troubleshooting skills along with knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills in 2nd Line. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
23/09/2024
Full time
2nd Line Technical Helpdesk Analyst - Permanent - Bristol - up to £33k base We need an experienced 2nd Line Helpdesk/ServiceDesk Analyst for a permanent role in Bristol. This role will be primarily phone based and using remote connectivity and you'll be responsible for solving clients' IT problems. Our Client are a premier managed services provider of IT support services and their clients range from 10 to 300 users in the UK and use the very best technologies. You'll have experience in a 2nd line IT support role with server admin/troubleshooting skills along with knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V and 365 admin and troubleshooting skills in 2nd Line. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.