AV/Network Support Join a dynamic AV Client Services team, playing a vital role in delivering top-notch technical support to our valued clients worldwide. Here's what you'll be doing: Assist clients with technical support needs, whether through our Helpdesk or on-site, ensuring timely resolution of reported faults. Prioritize efficiency and effectiveness in resolving client issues. Take ownership of client requests, ensuring they receive the appropriate level of support according to their maintenance agreement. Foster strong client relationships by providing expert technical assistance via phone or videoconference, followed up promptly with email summaries for clear communication. Champion remote diagnostics to swiftly troubleshoot AV systems and infrastructure, minimizing downtime. Travel to client sites as needed to identify and resolve faults, providing support to fellow engineers as required. Promptly escalate client issues to management when necessary. Stay informed and proficient in our portfolio of solutions and services, with a focus on infrastructure, cloud video services, and Microsoft integration. Contribute to in-house and beta testing efforts to ensure product robustness and a deep understanding of manufacturer offerings. Skills: Experience in Network support orientated around commercial AV integration. Be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) and with particular emphasis on infrastructure, cloud video services and Microsoft integration. Job Type: Full-time
23/04/2024
Full time
AV/Network Support Join a dynamic AV Client Services team, playing a vital role in delivering top-notch technical support to our valued clients worldwide. Here's what you'll be doing: Assist clients with technical support needs, whether through our Helpdesk or on-site, ensuring timely resolution of reported faults. Prioritize efficiency and effectiveness in resolving client issues. Take ownership of client requests, ensuring they receive the appropriate level of support according to their maintenance agreement. Foster strong client relationships by providing expert technical assistance via phone or videoconference, followed up promptly with email summaries for clear communication. Champion remote diagnostics to swiftly troubleshoot AV systems and infrastructure, minimizing downtime. Travel to client sites as needed to identify and resolve faults, providing support to fellow engineers as required. Promptly escalate client issues to management when necessary. Stay informed and proficient in our portfolio of solutions and services, with a focus on infrastructure, cloud video services, and Microsoft integration. Contribute to in-house and beta testing efforts to ensure product robustness and a deep understanding of manufacturer offerings. Skills: Experience in Network support orientated around commercial AV integration. Be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) and with particular emphasis on infrastructure, cloud video services and Microsoft integration. Job Type: Full-time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
23/04/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Azure Engineer London/Hybrid £competitive plus bonus plus benefits Azure, Terraform, DevSecOps, CI/CD Azure/Cloud Engineer is required by a buoyant financial services organisation based in London. This role will see you working with architects to help design, plan and implement new solutions and enhance existing solutions within their cloud estate. In this hands-on role you will also be responsible for documenting and handing over the service to the Operational Teams ensuring that monitoring and SLAs are in place to support the business going forward. You will have solid experience in delivering and operating multi-region Azure infrastructure and services in line with modern practices such as Everything as Code through both change and run processes, plus administering and troubleshooting enterprise Cloud platforms and Microsoft technologies. Key Responsibilities: Working with Architecture and vendors to build new or enhance existing solutions Assist with the design and plan enterprise-scale Azure environments including application dependencies, data storage, network connectivity and overall cloud hosting Ensure that all cloud solutions follow internally defined security and compliance controls Lead in the implementation and handover to Operational Support of infrastructure solutions Define the operational processes to effectively manage the (cloud) environment Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Interface with other teams across the organisation in order to establish and enforce best practices and standards Contributing to the development of the company's 'Cloud' and IT Strategy Keeping abreast of advancement in technology solutions and offerings and recommending change where required Responsible for ensuring all compliance and risk issues are understood and highlighted to senior management as they arise Providing technical guidance and assistance to Operational teams where necessary Taking personal responsibility to ensure solutions are evaluated, planned, tested and that solution meets the requirements of the end users Developing project plans, tracking and reporting to deadlines Preparing and testing technical knowledgebase articles as well as systems documentation Champion Agile best-practices, processes, and tools in support of DevOps processes Key Requirements: Excellent knowledge of Microsoft Azure technology stack. Experience of Terraform and Infrastructure as Code tools and concepts. Familiarity with DevSecOps practices and tools such as Github, Gitlab, DevOps, Pester, Katalon. Knowledge of unit tests, integration tests, system tests, YAML and CI/CD pipelines. Experience with Configuration as Code, Policy as Code and Documentation as Code. Excellent Entra ID and Active Directory administration experience plus familiarity with technologies in wider Identity and Access Management including PAM, PIM and RBAC. Experience with Microsoft Defender for Cloud, cloud security posture management (CSPM) and cloud workload protection platforms (CWPP). Knowledge of Azure key vault, including secrets, certificates and keys. Knowledge of APIs, APIM, and strong Scripting experience (PowerShell, Python, SQL). Strong working knowledge of networking concepts and security principles within Azure and in the context of a global hybrid environment including DNS, Firewalls, segmentation, load balancers, proxies, authentication, authorisation, Virtual WAN and SDWAN. Experience investigating and troubleshooting Windows Server & Desktop Operating Systems. Understanding of Kubernetes clusters and Microservices. Good knowledge of traditional networks, Firewalls and load balancers Experience with Agile/Scrum methodologies Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management and peers Strong technical documentation skills; workflows, architectural diagrams, support documentation Please note, you will be joining an organisation who offer excellent career prospects as well as an excellent total comp package and have their employee's wellbeing at the heart of what they do. For a full consultation, please contact Arc IT. Salaries will be based on experience.
23/04/2024
Full time
Azure Engineer London/Hybrid £competitive plus bonus plus benefits Azure, Terraform, DevSecOps, CI/CD Azure/Cloud Engineer is required by a buoyant financial services organisation based in London. This role will see you working with architects to help design, plan and implement new solutions and enhance existing solutions within their cloud estate. In this hands-on role you will also be responsible for documenting and handing over the service to the Operational Teams ensuring that monitoring and SLAs are in place to support the business going forward. You will have solid experience in delivering and operating multi-region Azure infrastructure and services in line with modern practices such as Everything as Code through both change and run processes, plus administering and troubleshooting enterprise Cloud platforms and Microsoft technologies. Key Responsibilities: Working with Architecture and vendors to build new or enhance existing solutions Assist with the design and plan enterprise-scale Azure environments including application dependencies, data storage, network connectivity and overall cloud hosting Ensure that all cloud solutions follow internally defined security and compliance controls Lead in the implementation and handover to Operational Support of infrastructure solutions Define the operational processes to effectively manage the (cloud) environment Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Interface with other teams across the organisation in order to establish and enforce best practices and standards Contributing to the development of the company's 'Cloud' and IT Strategy Keeping abreast of advancement in technology solutions and offerings and recommending change where required Responsible for ensuring all compliance and risk issues are understood and highlighted to senior management as they arise Providing technical guidance and assistance to Operational teams where necessary Taking personal responsibility to ensure solutions are evaluated, planned, tested and that solution meets the requirements of the end users Developing project plans, tracking and reporting to deadlines Preparing and testing technical knowledgebase articles as well as systems documentation Champion Agile best-practices, processes, and tools in support of DevOps processes Key Requirements: Excellent knowledge of Microsoft Azure technology stack. Experience of Terraform and Infrastructure as Code tools and concepts. Familiarity with DevSecOps practices and tools such as Github, Gitlab, DevOps, Pester, Katalon. Knowledge of unit tests, integration tests, system tests, YAML and CI/CD pipelines. Experience with Configuration as Code, Policy as Code and Documentation as Code. Excellent Entra ID and Active Directory administration experience plus familiarity with technologies in wider Identity and Access Management including PAM, PIM and RBAC. Experience with Microsoft Defender for Cloud, cloud security posture management (CSPM) and cloud workload protection platforms (CWPP). Knowledge of Azure key vault, including secrets, certificates and keys. Knowledge of APIs, APIM, and strong Scripting experience (PowerShell, Python, SQL). Strong working knowledge of networking concepts and security principles within Azure and in the context of a global hybrid environment including DNS, Firewalls, segmentation, load balancers, proxies, authentication, authorisation, Virtual WAN and SDWAN. Experience investigating and troubleshooting Windows Server & Desktop Operating Systems. Understanding of Kubernetes clusters and Microservices. Good knowledge of traditional networks, Firewalls and load balancers Experience with Agile/Scrum methodologies Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management and peers Strong technical documentation skills; workflows, architectural diagrams, support documentation Please note, you will be joining an organisation who offer excellent career prospects as well as an excellent total comp package and have their employee's wellbeing at the heart of what they do. For a full consultation, please contact Arc IT. Salaries will be based on experience.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
23/04/2024
Full time
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
23/04/2024
Full time
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
23/04/2024
Full time
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Lead Electrical CAD Engineer Derby -Hybrid Contract Outside IR 35 Key Skills and Experience Qualified to degree level or equivalent in Electrical Engineering or a related discipline with at least 8 years post graduate industry experience or has relevant work experience. Chartered Engineer (or working towards Chartership) would be ideal. The candidate must have experience setting up Electrical, Controls, and Instrumentation CAD environments, including engagement with relevant stakeholders to communicate IT related requirements, CAD tool selection, project defaults set-up, 2D and 3D content creation, attribution setting up, CAD templates creation, in accordance with project and industry standards and best practice. The candidate must be a strong administrator of EC&I CAD production environments including the provision of technical support, coordinated system replacements and upgrades, the maintenance of 2D and 3D content libraries, maintaining the data model, PLM integration, provision of training, engagement with IT and CAD system vendor, etc. Experience identifying opportunities to enhance efficiency ie, accessing the tools' API to script/code modifications, automations etc. would be highly beneficial. Proficient with as many as possible of the following CAD tools: SIEMENS NX Diagramming and Electrical Routing, Autodesk AutoCAD Electrical, Autodesk REVIT (MEP Tools), AVEVA PDMS or E3D, CAESAR, Proficient in the use of at least one of the following PLM tools: SIEMENS Teamcenter Autodesk VAULT DM or 3D EXPERIENCE Proficient in the use of the following BIM Coordination tools: Autodesk Navisworks Simulate Autodesk Navisworks Manage Proficient in the use of the following productivity tools: MS Office (Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, OneNote, Teams, etc ) Proficient in the production of SLDs, EC&I 3D models, general arrangement and layout drawings, isometrics, cable schedules, BoMs, etc. The candidate must be ready to support other CAD activities if and when required ie, HVAC, Process, Component Definition, CS&A, etc. The candidate must be able to lead a section of CAD Engineers (8x approx.), including line management, tasks planning and distribution, managing the team's development, and keep a good line of communications with team and CAD/BIM manager. The candidate must be able to delegate and solve problems independently. The candidate must have experience writing and maintaining technical documentation such as CAD strategy, BIM Execution Plans, Exchange Information Requirements, CAD standards, manuals, guidance, best practice, etc. Job Description Line Manage effectively a section of 8x approx. CAD Engineers. This amount could increase for short periods of time. Plan the section's activity in coordination with client departments, CAD/BIM manager and PMO. Develop the required CAD environment, processes, standards, and content necessary for the production of SLDs, 3D models, general arrangement drawings, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Lead the production of SLDs, 3D models, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Provide with technical support to junior CAD Engineers and to the wider project team. Carry out quality assurance checks and reports as well as review and acceptance support for CAD information. Support other CAD activities if and when required (ie, component definition, HVAC, Process, Civils, Structures, and Architecture) The above according to agreed timescales, to the highest quality, and in accordance to industry, and project standards.
23/04/2024
Project-based
Lead Electrical CAD Engineer Derby -Hybrid Contract Outside IR 35 Key Skills and Experience Qualified to degree level or equivalent in Electrical Engineering or a related discipline with at least 8 years post graduate industry experience or has relevant work experience. Chartered Engineer (or working towards Chartership) would be ideal. The candidate must have experience setting up Electrical, Controls, and Instrumentation CAD environments, including engagement with relevant stakeholders to communicate IT related requirements, CAD tool selection, project defaults set-up, 2D and 3D content creation, attribution setting up, CAD templates creation, in accordance with project and industry standards and best practice. The candidate must be a strong administrator of EC&I CAD production environments including the provision of technical support, coordinated system replacements and upgrades, the maintenance of 2D and 3D content libraries, maintaining the data model, PLM integration, provision of training, engagement with IT and CAD system vendor, etc. Experience identifying opportunities to enhance efficiency ie, accessing the tools' API to script/code modifications, automations etc. would be highly beneficial. Proficient with as many as possible of the following CAD tools: SIEMENS NX Diagramming and Electrical Routing, Autodesk AutoCAD Electrical, Autodesk REVIT (MEP Tools), AVEVA PDMS or E3D, CAESAR, Proficient in the use of at least one of the following PLM tools: SIEMENS Teamcenter Autodesk VAULT DM or 3D EXPERIENCE Proficient in the use of the following BIM Coordination tools: Autodesk Navisworks Simulate Autodesk Navisworks Manage Proficient in the use of the following productivity tools: MS Office (Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, OneNote, Teams, etc ) Proficient in the production of SLDs, EC&I 3D models, general arrangement and layout drawings, isometrics, cable schedules, BoMs, etc. The candidate must be ready to support other CAD activities if and when required ie, HVAC, Process, Component Definition, CS&A, etc. The candidate must be able to lead a section of CAD Engineers (8x approx.), including line management, tasks planning and distribution, managing the team's development, and keep a good line of communications with team and CAD/BIM manager. The candidate must be able to delegate and solve problems independently. The candidate must have experience writing and maintaining technical documentation such as CAD strategy, BIM Execution Plans, Exchange Information Requirements, CAD standards, manuals, guidance, best practice, etc. Job Description Line Manage effectively a section of 8x approx. CAD Engineers. This amount could increase for short periods of time. Plan the section's activity in coordination with client departments, CAD/BIM manager and PMO. Develop the required CAD environment, processes, standards, and content necessary for the production of SLDs, 3D models, general arrangement drawings, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Lead the production of SLDs, 3D models, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Provide with technical support to junior CAD Engineers and to the wider project team. Carry out quality assurance checks and reports as well as review and acceptance support for CAD information. Support other CAD activities if and when required (ie, component definition, HVAC, Process, Civils, Structures, and Architecture) The above according to agreed timescales, to the highest quality, and in accordance to industry, and project standards.
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
CAD 3D Co-ordinator - Surrey - £55p/hr (Outside IR35) Parity Network are recruiting on behalf of an engineering organisation, who are looking to recruit CAD 3D Co-Ordinators for an initial 12 months.This role will be hybrid working , minimum 2 days per week in their Leatherhead offices but preferably fully on site. This role pays up to £55p/hr (DOE) and is likely to be deemed Outside IR35 . Main Duties Include: Under broad direction, oversees and performs the full range of activities associated with 3D CAD coordination, management, and system administration activities. Manage system set-up, admin and maintenance and coordinate the development of the 3D Multi-discipline PDMS model. Ensure the project specified deliverables can be produced from the model and that the content complies with the Company and client standards and conventions. Co-ordinate interfaces between Project and IT Support for the prompt resolution of CAD application issues. Develop and implement the 3D CAD management plan incorporating project and contractual requirements. Develop specifications and procedures. Support personnel in the setup and execution of CAD management processes and systems and provide user support. Responsibilities include: The management of the AVEVA E3D 3D model, Global, system administration (Users, DB's, MoM, DM, VPE, DRAW) and Clash management. Provide multi-discipline CAD coordination and user support. Key Accountabilities: Accountable for the creation and/or implementation of CAD Management policies, plans, specifications, and procedures including naming convention, hierarchy conventions, attributes/data content and ensuring compliance. Develop 3D model hierarchy and naming conventions to align with Project requirements. 3D CAD Execution plan. Responsible for the development of detailed work instructions and job notes. Accountable for the success of CAD Management activities and deliverables in accordance with agreed schedules, focused on achieving project goals and objectives. Establish, maintain, and improve of CAD Management processes, systems, and tools to aid efficiency and effectiveness. Communicate regularly with multi office CAD teams by use of regular coordination meetings, briefing sessions to share knowledge, best practices and lessons learned. Support and ensures the correct deployment and utilization of CAD Management systems. Development of discipline 2D deliverables from PDMS Draft (or E3D Draw) Generation of regular project Review models. Incorporation of supplier 3D model for space reservation and clash detection. Generation of Project 3D visualisation images, using Navisworks. Manage software problems and reporting to KBR Service desk. Support introduction and upgrade of software/application versions. Desktop support/troubleshooting of PDMS applications Interface with IM Data management to provide 3D model progress measurement and coordinated 2D and 3D data flow. Support 3D model object engineering and model status reporting. Clash management and reporting. If this sounds like the role for you, please get in touch for more information or click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
22/04/2024
Project-based
CAD 3D Co-ordinator - Surrey - £55p/hr (Outside IR35) Parity Network are recruiting on behalf of an engineering organisation, who are looking to recruit CAD 3D Co-Ordinators for an initial 12 months.This role will be hybrid working , minimum 2 days per week in their Leatherhead offices but preferably fully on site. This role pays up to £55p/hr (DOE) and is likely to be deemed Outside IR35 . Main Duties Include: Under broad direction, oversees and performs the full range of activities associated with 3D CAD coordination, management, and system administration activities. Manage system set-up, admin and maintenance and coordinate the development of the 3D Multi-discipline PDMS model. Ensure the project specified deliverables can be produced from the model and that the content complies with the Company and client standards and conventions. Co-ordinate interfaces between Project and IT Support for the prompt resolution of CAD application issues. Develop and implement the 3D CAD management plan incorporating project and contractual requirements. Develop specifications and procedures. Support personnel in the setup and execution of CAD management processes and systems and provide user support. Responsibilities include: The management of the AVEVA E3D 3D model, Global, system administration (Users, DB's, MoM, DM, VPE, DRAW) and Clash management. Provide multi-discipline CAD coordination and user support. Key Accountabilities: Accountable for the creation and/or implementation of CAD Management policies, plans, specifications, and procedures including naming convention, hierarchy conventions, attributes/data content and ensuring compliance. Develop 3D model hierarchy and naming conventions to align with Project requirements. 3D CAD Execution plan. Responsible for the development of detailed work instructions and job notes. Accountable for the success of CAD Management activities and deliverables in accordance with agreed schedules, focused on achieving project goals and objectives. Establish, maintain, and improve of CAD Management processes, systems, and tools to aid efficiency and effectiveness. Communicate regularly with multi office CAD teams by use of regular coordination meetings, briefing sessions to share knowledge, best practices and lessons learned. Support and ensures the correct deployment and utilization of CAD Management systems. Development of discipline 2D deliverables from PDMS Draft (or E3D Draw) Generation of regular project Review models. Incorporation of supplier 3D model for space reservation and clash detection. Generation of Project 3D visualisation images, using Navisworks. Manage software problems and reporting to KBR Service desk. Support introduction and upgrade of software/application versions. Desktop support/troubleshooting of PDMS applications Interface with IM Data management to provide 3D model progress measurement and coordinated 2D and 3D data flow. Support 3D model object engineering and model status reporting. Clash management and reporting. If this sounds like the role for you, please get in touch for more information or click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibilities Provide an IT help desk service for the company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems. An understanding of corporate systems including: email systems, preferably Office365, collaboration solutions such as SharePoint, Jira and Confluence, telephony systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do. You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday. You love rolling up your sleeves to get it done. What we're doing excites you. WHAT'S IN IT FOR YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself. A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us what to do. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibilities Provide an IT help desk service for the company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems. An understanding of corporate systems including: email systems, preferably Office365, collaboration solutions such as SharePoint, Jira and Confluence, telephony systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do. You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday. You love rolling up your sleeves to get it done. What we're doing excites you. WHAT'S IN IT FOR YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself. A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us what to do. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
My client, a leading multinational defence company, are currently seeking a Principal Engineer/Technical Designer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. It is offered on a hybrid basis, 2-3 days a week on site. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. The principal engineer will design and implement information systems to support the business Share infrastructure. This candidate will ensure that all systems are working at optimal levels and support the development of new technologies and system requirements. To accomplish their core duty of designing and implementing complex computer systems, this candidate will be responsible for many tasks including: Leads the design and review processes, developing and documenting the proposed technical design for the integration and implementation. Create detailed plans for the integration of new systems architecture into existing infrastructure/systems. This includes logistical plans for the Operations teams to actually conduct the physical integrations, during which the candidate provides technical direction and support Analysing existing systems to ensure they offer adequate security and are effectively meeting the needs of systems/subsystems. They coordinate with all systems and subsystems teams to see that the system of systems is working optimally. They also analyse requirements to identify where they can integrate new hardware, operating systems, or connectivity solutions. Based on their knowledge of infrastructure, systems and their analysis of the systems' needs, the candidate may recommend alternative technologies or improvements to enhance systems to support Share infrastructure teams goals. Core skills: Experience with a broad range of technologies and building roadmaps Experience designing, integrating and managing complex infrastructure solutions Experience producing design documentation and associated governance and assurance processes Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues Experience planning and developing support processes and adhering to best practices Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a Principal Engineer/Technical Designer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. It is offered on a hybrid basis, 2-3 days a week on site. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. The principal engineer will design and implement information systems to support the business Share infrastructure. This candidate will ensure that all systems are working at optimal levels and support the development of new technologies and system requirements. To accomplish their core duty of designing and implementing complex computer systems, this candidate will be responsible for many tasks including: Leads the design and review processes, developing and documenting the proposed technical design for the integration and implementation. Create detailed plans for the integration of new systems architecture into existing infrastructure/systems. This includes logistical plans for the Operations teams to actually conduct the physical integrations, during which the candidate provides technical direction and support Analysing existing systems to ensure they offer adequate security and are effectively meeting the needs of systems/subsystems. They coordinate with all systems and subsystems teams to see that the system of systems is working optimally. They also analyse requirements to identify where they can integrate new hardware, operating systems, or connectivity solutions. Based on their knowledge of infrastructure, systems and their analysis of the systems' needs, the candidate may recommend alternative technologies or improvements to enhance systems to support Share infrastructure teams goals. Core skills: Experience with a broad range of technologies and building roadmaps Experience designing, integrating and managing complex infrastructure solutions Experience producing design documentation and associated governance and assurance processes Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues Experience planning and developing support processes and adhering to best practices Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
22/04/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
22/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Your new company Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable with network deployments (preferably Cisco) Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and software applications. What you'll get in return Salary of up to £60,000 DOE Elements of Hybrid/Flex provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
22/04/2024
Full time
Your new company Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable with network deployments (preferably Cisco) Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and software applications. What you'll get in return Salary of up to £60,000 DOE Elements of Hybrid/Flex provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
AV Senior Service Engineer - 3 Month Contract Day Rate: £200 Outside Location: London/Travel to other parts of the UK Job Type: Contract Working with the service desk team this role will involve support to service & support customers. You will be expected to mentor and upskill junior engineers performing maintenance and breakdown trips. You will also be required to do offsite repairs and make sure revisits are documented within limits of SLA We are seeking candidates with expertise in the following areas: Responsibilities: Carryout Maintenance visits At least 5 years experience engineering and experience in AV Crestron and AMX programming. Hardware & software fault finding and make changes to programs Supporting the service desk supervisor and support to junior engineers Carry out service visits Repair works on site Liaise with service desk manager, calls logged & feedback Tracking & Reporting paperwork Clean driving licence Carryout Maintenance visits How to Apply: If you are interested in this role, please follow the link below to apply. This contract role offers an exciting opportunity to work in a fast-paced environment, collaborating with passionate individuals who are dedicated to achieving excellence.
22/04/2024
Project-based
AV Senior Service Engineer - 3 Month Contract Day Rate: £200 Outside Location: London/Travel to other parts of the UK Job Type: Contract Working with the service desk team this role will involve support to service & support customers. You will be expected to mentor and upskill junior engineers performing maintenance and breakdown trips. You will also be required to do offsite repairs and make sure revisits are documented within limits of SLA We are seeking candidates with expertise in the following areas: Responsibilities: Carryout Maintenance visits At least 5 years experience engineering and experience in AV Crestron and AMX programming. Hardware & software fault finding and make changes to programs Supporting the service desk supervisor and support to junior engineers Carry out service visits Repair works on site Liaise with service desk manager, calls logged & feedback Tracking & Reporting paperwork Clean driving licence Carryout Maintenance visits How to Apply: If you are interested in this role, please follow the link below to apply. This contract role offers an exciting opportunity to work in a fast-paced environment, collaborating with passionate individuals who are dedicated to achieving excellence.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
19/04/2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.
19/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.