Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
26/03/2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Customer Solutions Design Practitioner 6 months London/Brimingham/Manchester/Leeds or Newcastle - hybrid Active SC security clearance required Role overview: We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution. As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience. Accountabilities: Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit. Highlight and advise on Avaya risks, issues. Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live. Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times. Cover Avaya testing requirements in production environment for the 3 x Contact Centres Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration, Attend any customer calls as required leading up to Testing, UAT pre-Go-Live Cover any Avaya input needed for Security, SAB, AIS handover to Ops. Avaya input into any runbooks, work instructions. Troubleshoot on Avaya issues in testing, build and migration/deployment/Go-Live Skills required: Avaya AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified to ACIS and ACSS in Core and AACC preferable SIP/H323 endpoints Interested candidates should submit their CV in the first instance!
25/03/2024
Project-based
Customer Solutions Design Practitioner 6 months London/Brimingham/Manchester/Leeds or Newcastle - hybrid Active SC security clearance required Role overview: We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution. As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience. Accountabilities: Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit. Highlight and advise on Avaya risks, issues. Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live. Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times. Cover Avaya testing requirements in production environment for the 3 x Contact Centres Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration, Attend any customer calls as required leading up to Testing, UAT pre-Go-Live Cover any Avaya input needed for Security, SAB, AIS handover to Ops. Avaya input into any runbooks, work instructions. Troubleshoot on Avaya issues in testing, build and migration/deployment/Go-Live Skills required: Avaya AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified to ACIS and ACSS in Core and AACC preferable SIP/H323 endpoints Interested candidates should submit their CV in the first instance!
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
22/03/2024
Project-based
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
Contract - Performance Testing/Automated Test Systems - Java to Python They're going from an old system to a new system, so it is all about automated test systems Test cases Converting Java to Python Python Scripting UC4 is a plus Must have heavy Cloud Kafka is a high plus, but not necessary All about CI/CD and automation LOCATION: CHICAGO - HYBRID 3 DAYS ONSITE C2C SELLING POINTS: Performance testing open source tools like jmeter gatling Perl solid python Scripting familiar with creating modules that multiply transaction (data) multiple platforms store data financial environment Java cloud automation look at Java and convert it to python 20% SDET automation testing QA automation testing using CICD concepts. Performance Testing with open-source tools like JMeter, Gatling. Perl Scripting, PowerShell Scripting, solid Python Scripting and Java. Setting up of parallel testing environments that will be used to compare existing system business processes and data to a new cloud-based system/platform. Goal is to ensure that new system is producing correct results and performing as expected before it can become the official system of record. The ability to take raw data, mask it and create algorithms and solutions that increase the data load that will feed into our new Clearing System and with no issues, duplicates or any other data issues that will cause it to be rejected. Analyze business requirements and functional documents and create solid test strategies that define test environment, phases of testing, entrance and exit criteria and help to define the resources and tools needed to execute test cycles. Design, develop and implement automated testing solutions that will be utilized in a parallel testing project (Legacy versus OVAT). Assist in the set up and maintenance of cloud-based performance and functional test environments in the Cloud (AWS) and define the steps to automate the process for continuous testing and iterations of cycles. This includes extensive knowledge of the platform and the ability to troubleshoot environmental issues that could occur in the new cloud platform in a timely manner. REQUIRED: Python Scripting SDET automation testing skills/QA automation engineering Experience with Performance Engineering concepts and methodologies as well as cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Solid utility building with Python, Perl and Powershell. Test automation using CI/CD concepts. Languages & Technologies: Java, Python Scripting Software tools and Utilities: Jenkins, Kubernetes, Enterprise Architect (EA), Enterprise Manager-UM, SQL Developer, JConsole, Visual Studio, JMeter, Bitbucket, Git, CVS, SVN, PuTTy, Microsoft Visio, TOAD, SourceTree, JIRA, Confluence, Sonar, Bamboo, Splunk, Automic (UC4), Apache Kafka, monitoring tools on-prem and in the Cloud.
22/03/2024
Project-based
Contract - Performance Testing/Automated Test Systems - Java to Python They're going from an old system to a new system, so it is all about automated test systems Test cases Converting Java to Python Python Scripting UC4 is a plus Must have heavy Cloud Kafka is a high plus, but not necessary All about CI/CD and automation LOCATION: CHICAGO - HYBRID 3 DAYS ONSITE C2C SELLING POINTS: Performance testing open source tools like jmeter gatling Perl solid python Scripting familiar with creating modules that multiply transaction (data) multiple platforms store data financial environment Java cloud automation look at Java and convert it to python 20% SDET automation testing QA automation testing using CICD concepts. Performance Testing with open-source tools like JMeter, Gatling. Perl Scripting, PowerShell Scripting, solid Python Scripting and Java. Setting up of parallel testing environments that will be used to compare existing system business processes and data to a new cloud-based system/platform. Goal is to ensure that new system is producing correct results and performing as expected before it can become the official system of record. The ability to take raw data, mask it and create algorithms and solutions that increase the data load that will feed into our new Clearing System and with no issues, duplicates or any other data issues that will cause it to be rejected. Analyze business requirements and functional documents and create solid test strategies that define test environment, phases of testing, entrance and exit criteria and help to define the resources and tools needed to execute test cycles. Design, develop and implement automated testing solutions that will be utilized in a parallel testing project (Legacy versus OVAT). Assist in the set up and maintenance of cloud-based performance and functional test environments in the Cloud (AWS) and define the steps to automate the process for continuous testing and iterations of cycles. This includes extensive knowledge of the platform and the ability to troubleshoot environmental issues that could occur in the new cloud platform in a timely manner. REQUIRED: Python Scripting SDET automation testing skills/QA automation engineering Experience with Performance Engineering concepts and methodologies as well as cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Solid utility building with Python, Perl and Powershell. Test automation using CI/CD concepts. Languages & Technologies: Java, Python Scripting Software tools and Utilities: Jenkins, Kubernetes, Enterprise Architect (EA), Enterprise Manager-UM, SQL Developer, JConsole, Visual Studio, JMeter, Bitbucket, Git, CVS, SVN, PuTTy, Microsoft Visio, TOAD, SourceTree, JIRA, Confluence, Sonar, Bamboo, Splunk, Automic (UC4), Apache Kafka, monitoring tools on-prem and in the Cloud.