Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Junior Project Manager Chippenham, Wiltshire Permanent £25,000 - £35,000 + company benefits Monday to Friday - Office hours. 37.5 hrs per week. As a highly organised and detail-oriented Junior Project Manager, you would join our projects and consultancy team based in lovely offices in Chippenham. The ideal candidate will play a pivotal role in ensuring the successful planning, execution, and delivery of IT projects within established timelines and budgets. This role would be suitable for an experienced Junior Project Manager who is looking to progress towards a Project Manager role over the next 12 months. ESSENTIAL SKILLS & EXPERIENCE: * Highly organised * Good verbal and written communication skills at all levels of a company * Adaptable * Strong leadership and ownership * Proven experience in project coordination or a similar role * Project documentation creation The following skills are desirable: * Experience of IT related project implementation * Resource Management * Experience with ConnectWise Project Management Tool or similar toolsets (JIRA, Microsoft Project etc.) * Customer relationship management Main duties as a Junior Project Manager: * Collaborate with Commercial Team and Technical Consultants to develop detailed project plans, outlining deliverables, timelines, and resource requirements. * Assist in the creation and maintenance of project schedules, ensuring alignment with project goals and deadlines. * Provide effective communication between project teams, stakeholders, and leadership. * Provide regular project updates, status reports, and key metrics to keep stakeholders informed. * Address and resolve project-related issues and concerns in a timely manner and work with senior managers to develop mitigation strategies and contingency plans. * Maintain comprehensive project documentation, ensuring all project documentation is organised, version-controlled, and accessible to relevant team members. * Collaborate with team leads to allocate and manage project resources effectively. * Track and report on resource utilisation, identifying potential bottlenecks and proposing solutions. * Proactively identify and assess project risks and issues. * Assist in the implementation and monitoring of quality assurance processes to ensure project deliverables meet established standards. * Conduct regular reviews of project progress to identify and address quality concerns. * Schedule and coordinate project meetings, ensuring all relevant stakeholders are included where required. * Support business with other operational administrative activities as required What you gain: This is a fantastic opportunity to join rapidly growing, but well established business. As an employee we will invest in you! We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. People & Culture is uppermost. We believe success is built from within and that is why we are incredibly proud of our team! We have a fantastic working environment, a fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in! If you are an experienced Junior PM please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
27/03/2024
Full time
Junior Project Manager Chippenham, Wiltshire Permanent £25,000 - £35,000 + company benefits Monday to Friday - Office hours. 37.5 hrs per week. As a highly organised and detail-oriented Junior Project Manager, you would join our projects and consultancy team based in lovely offices in Chippenham. The ideal candidate will play a pivotal role in ensuring the successful planning, execution, and delivery of IT projects within established timelines and budgets. This role would be suitable for an experienced Junior Project Manager who is looking to progress towards a Project Manager role over the next 12 months. ESSENTIAL SKILLS & EXPERIENCE: * Highly organised * Good verbal and written communication skills at all levels of a company * Adaptable * Strong leadership and ownership * Proven experience in project coordination or a similar role * Project documentation creation The following skills are desirable: * Experience of IT related project implementation * Resource Management * Experience with ConnectWise Project Management Tool or similar toolsets (JIRA, Microsoft Project etc.) * Customer relationship management Main duties as a Junior Project Manager: * Collaborate with Commercial Team and Technical Consultants to develop detailed project plans, outlining deliverables, timelines, and resource requirements. * Assist in the creation and maintenance of project schedules, ensuring alignment with project goals and deadlines. * Provide effective communication between project teams, stakeholders, and leadership. * Provide regular project updates, status reports, and key metrics to keep stakeholders informed. * Address and resolve project-related issues and concerns in a timely manner and work with senior managers to develop mitigation strategies and contingency plans. * Maintain comprehensive project documentation, ensuring all project documentation is organised, version-controlled, and accessible to relevant team members. * Collaborate with team leads to allocate and manage project resources effectively. * Track and report on resource utilisation, identifying potential bottlenecks and proposing solutions. * Proactively identify and assess project risks and issues. * Assist in the implementation and monitoring of quality assurance processes to ensure project deliverables meet established standards. * Conduct regular reviews of project progress to identify and address quality concerns. * Schedule and coordinate project meetings, ensuring all relevant stakeholders are included where required. * Support business with other operational administrative activities as required What you gain: This is a fantastic opportunity to join rapidly growing, but well established business. As an employee we will invest in you! We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. People & Culture is uppermost. We believe success is built from within and that is why we are incredibly proud of our team! We have a fantastic working environment, a fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in! If you are an experienced Junior PM please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ready to take your electrical engineering career to the next level? Lynx Recruitment is recruiting for a Lead Electrical Design Engineer to join our clients' dynamic team in Birmingham. As a Team Leader, you will have the chance to drive change, improve efficiency, and lead a talented group of engineers to success. In this role, you will: Manage a team of electrical design engineers, championing the development and implementation of standards and processes Oversee the electrical design of products, ensuring compliance with technical and legislative requirements Take a senior role in design and project reviews, ensuring high-quality work is delivered on time and within budget Liaise with internal departments and external customers to manage priorities and solve problems Provide hands-on electrical engineering support to various projects as needed We are looking for an experienced professional with: At least 5 years' electrical engineering experience, with a proven track record of leadership Strong project management skills and the ability to manage multiple priorities Excellent communication and interpersonal skills, with the ability to build relationships across teams A passion for innovation and continuous improvement Proficiency in electrical design tools such as E-Plan and PDM works E-Plan training available for candidates with alternative software package experience In return, we offer: Competitive salary and benefits package Opportunities for professional development and growth A supportive and inclusive work environment The chance to work on exciting projects that contribute to national security If you are a British Passport holder and ready to take on a new challenge, we want to hear from you. Join our team and help us continue to deliver high-quality electrical engineering solutions. Apply today!
27/03/2024
Full time
Ready to take your electrical engineering career to the next level? Lynx Recruitment is recruiting for a Lead Electrical Design Engineer to join our clients' dynamic team in Birmingham. As a Team Leader, you will have the chance to drive change, improve efficiency, and lead a talented group of engineers to success. In this role, you will: Manage a team of electrical design engineers, championing the development and implementation of standards and processes Oversee the electrical design of products, ensuring compliance with technical and legislative requirements Take a senior role in design and project reviews, ensuring high-quality work is delivered on time and within budget Liaise with internal departments and external customers to manage priorities and solve problems Provide hands-on electrical engineering support to various projects as needed We are looking for an experienced professional with: At least 5 years' electrical engineering experience, with a proven track record of leadership Strong project management skills and the ability to manage multiple priorities Excellent communication and interpersonal skills, with the ability to build relationships across teams A passion for innovation and continuous improvement Proficiency in electrical design tools such as E-Plan and PDM works E-Plan training available for candidates with alternative software package experience In return, we offer: Competitive salary and benefits package Opportunities for professional development and growth A supportive and inclusive work environment The chance to work on exciting projects that contribute to national security If you are a British Passport holder and ready to take on a new challenge, we want to hear from you. Join our team and help us continue to deliver high-quality electrical engineering solutions. Apply today!
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
26/03/2024
Full time
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
26/03/2024
Full time
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
Senior Business Consultant (eCommerce) Consultant to work within our growing value add business consulting team specialising in digital change and transformation. To be successful in this role, you are expected to have in-depth experience of client-side Commerce operations and change strategies, understanding the realities of operating an E-commerce business/digital transformation initiative You will bring new ways of working, innovative ideas and experiences to our teams and be passionate about making the difference both in the short term but also embedding these into the longer-term culture of our business Responsibilities Support our existing and future clients with consultancy services, concentrating (albeit not exclusively) on digital change and delivery transformation Strategically support the development of the consultancy team proposition around the two key areas of structured digital change and delivery transformation and the development of consultancy propositions and go-to-market strategies Bring together CX, data and tech services to run joined up consultancy engagements for brands and retailers Help grow our client's business by helping them develop their customer proposition Create frameworks and approaches to key consultancy offerings to give structure and confidence to our customer Support scoping new client engagements and involvement in pitches Skills Required Strategic thinking and business acumen Great client relationship building skills Proven ability to build relationships within the client organisation, including C suite executives and business decision makers, through demonstrated knowledge, executive presence and superb listening skills. Understanding of financial and ROI models, with the ability to transform recommendations and client data into benefits and business cases Strong verbal, written and presentation business communications skills Influencing skills, building strong relationships with cross-functional leaders across the broader organization, working collaboratively to achieve results Ability to combine data/evidence-based thinking with creativity and insight Be able to balance day to day client delivery and new business development Experience Required 10+ years of relevant work experience including 5+ years of experience in a client-side E-commerce role and/or 5+ years in a Strategy, Account Management or BA role at a digital commerce agency or as an independent consultant working in the E-commerce industry Business user-level knowledge of the major E-commerce technologies - platforms, CMS, marketing technologies, other 3rd party solutions Expert knowledge in one or multiple areas of digital consulting eg. customer experience design, digital platform integration, Front End design and build, UX, product and proposition design, customer analytics, digital marketing Proven background in driving digital innovation across technology, customer experience, data, process, and service offerings from development of the vision and strategy, obtaining internal support and approvals through business case development through to leading the execution of the plan Beneficial Experience of working in Agile environments and have experience of how this methodology can drive business efficiency, understand Agile transformation and how to apply the core principals across businesses at differing levels of Agile maturity Dutch speaker ideally, must be able to have considerable presence in Netherlands. If you're interested in this opportunity, please email your latest CV, or call James for more information. This advert was posted by Staffworx Limited - a UK based recruitment consultancy supporting the global E-commerce, digital, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
25/03/2024
Full time
Senior Business Consultant (eCommerce) Consultant to work within our growing value add business consulting team specialising in digital change and transformation. To be successful in this role, you are expected to have in-depth experience of client-side Commerce operations and change strategies, understanding the realities of operating an E-commerce business/digital transformation initiative You will bring new ways of working, innovative ideas and experiences to our teams and be passionate about making the difference both in the short term but also embedding these into the longer-term culture of our business Responsibilities Support our existing and future clients with consultancy services, concentrating (albeit not exclusively) on digital change and delivery transformation Strategically support the development of the consultancy team proposition around the two key areas of structured digital change and delivery transformation and the development of consultancy propositions and go-to-market strategies Bring together CX, data and tech services to run joined up consultancy engagements for brands and retailers Help grow our client's business by helping them develop their customer proposition Create frameworks and approaches to key consultancy offerings to give structure and confidence to our customer Support scoping new client engagements and involvement in pitches Skills Required Strategic thinking and business acumen Great client relationship building skills Proven ability to build relationships within the client organisation, including C suite executives and business decision makers, through demonstrated knowledge, executive presence and superb listening skills. Understanding of financial and ROI models, with the ability to transform recommendations and client data into benefits and business cases Strong verbal, written and presentation business communications skills Influencing skills, building strong relationships with cross-functional leaders across the broader organization, working collaboratively to achieve results Ability to combine data/evidence-based thinking with creativity and insight Be able to balance day to day client delivery and new business development Experience Required 10+ years of relevant work experience including 5+ years of experience in a client-side E-commerce role and/or 5+ years in a Strategy, Account Management or BA role at a digital commerce agency or as an independent consultant working in the E-commerce industry Business user-level knowledge of the major E-commerce technologies - platforms, CMS, marketing technologies, other 3rd party solutions Expert knowledge in one or multiple areas of digital consulting eg. customer experience design, digital platform integration, Front End design and build, UX, product and proposition design, customer analytics, digital marketing Proven background in driving digital innovation across technology, customer experience, data, process, and service offerings from development of the vision and strategy, obtaining internal support and approvals through business case development through to leading the execution of the plan Beneficial Experience of working in Agile environments and have experience of how this methodology can drive business efficiency, understand Agile transformation and how to apply the core principals across businesses at differing levels of Agile maturity Dutch speaker ideally, must be able to have considerable presence in Netherlands. If you're interested in this opportunity, please email your latest CV, or call James for more information. This advert was posted by Staffworx Limited - a UK based recruitment consultancy supporting the global E-commerce, digital, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.
DM11 SME 10- 15 Years Experience Northampton (Hybrid) 1st April - 31st Dec What will you be doing? Defining and executing a people transformation plan to upskill the Core Team into the new DM11 technology Managing the BFA wide backlog and prioritise appropriately across the CIO and the Complex Servicing POD Running and controlling all POD related activities within the BFA Sub POD eg stand ups Owning relationship with Product Strategy across all 5 pillars in scope (Core Collections, Recoveries, Digital, Early Intervention and Vulnerable) Cultivating the Complex Servicing Backlog and own/manage the backlog once created including internal Sub POD and POD level prioritisation Shaping and driving and then delivering the Communication/Engagement Strategy for the Complex Servicing POD (working with the Complex Servicing POD Portfolio PMO) Owning the technical solution, providing an end to end assurance that satisfies business needs Acting as the technology expert to whom that business area trusts to realize their aspirations as to how they can best drive their business forward in helping our customers Challenging the status quo; things don't change by themselves, so new thinking is welcomed and applauded Providing a fresh perspective that not only protects our brand but also re-energises Client as a bank with technology at its heart Continuously collaborating with a team of like-minded architects, encouraging each other to find the right technology solutions for the business area Evidence of leadership over a team of architects, providing direction and delivering architectural solutions Track record of managing large scale changes & delivering effective solutions
25/03/2024
Project-based
DM11 SME 10- 15 Years Experience Northampton (Hybrid) 1st April - 31st Dec What will you be doing? Defining and executing a people transformation plan to upskill the Core Team into the new DM11 technology Managing the BFA wide backlog and prioritise appropriately across the CIO and the Complex Servicing POD Running and controlling all POD related activities within the BFA Sub POD eg stand ups Owning relationship with Product Strategy across all 5 pillars in scope (Core Collections, Recoveries, Digital, Early Intervention and Vulnerable) Cultivating the Complex Servicing Backlog and own/manage the backlog once created including internal Sub POD and POD level prioritisation Shaping and driving and then delivering the Communication/Engagement Strategy for the Complex Servicing POD (working with the Complex Servicing POD Portfolio PMO) Owning the technical solution, providing an end to end assurance that satisfies business needs Acting as the technology expert to whom that business area trusts to realize their aspirations as to how they can best drive their business forward in helping our customers Challenging the status quo; things don't change by themselves, so new thinking is welcomed and applauded Providing a fresh perspective that not only protects our brand but also re-energises Client as a bank with technology at its heart Continuously collaborating with a team of like-minded architects, encouraging each other to find the right technology solutions for the business area Evidence of leadership over a team of architects, providing direction and delivering architectural solutions Track record of managing large scale changes & delivering effective solutions
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
25/03/2024
Full time
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
REAL Technical Solutions Limited
Chichester, Sussex
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC/Database/ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader/Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire
22/03/2024
Full time
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC/Database/ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader/Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire