Request Technology
Chicago, Illinois
26/03/2024
Full time
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified