Technical Resources Ltd
18/04/2024
Full time
IT Operations Administrator Location: City of London (On-site role) Salary: £25,000 to £32,000 (DOE) + Benefits Position Overview: We are seeking an experienced and highly organized individual to join our team as an IT Operations Coordinator. The successful candidate will play a pivotal role in ensuring the smooth functioning of our operations, with responsibilities spanning administration, logistics, asset management, procurement, and providing support for office-related issues. Key Responsibilities: Administration: Maintain accurate records and documentation related to IT operations. Assist in the preparation of reports, presentations, and other documents as needed. Coordinate meetings, appointments, and travel arrangements for team members when necessary. Booking Logistics: Manage logistics for deliveries and collections of IT equipment, ensuring timely and efficient scheduling. Liaise with vendors, couriers, and other external parties to coordinate logistics activities. Monitor and track shipments to ensure on-time delivery and resolution of any issues that may arise. Asset Tracking: Maintain an inventory of IT assets, including hardware, software, and peripherals. Track the movement of assets within the organization and ensure accurate record-keeping. Conduct regular audits to verify the accuracy of asset records and identify discrepancies. Procurement of IT Equipment: Assist in the procurement process for IT equipment and supplies, including obtaining quotes, issuing purchase orders, and tracking deliveries. Work closely with vendors to ensure timely delivery of ordered items and resolution of any procurement-related issues. Maintain relationships with suppliers and negotiate favorable terms and pricing as appropriate. Office Issue Resolution: Act as the first point of contact for office-related issues and inquiries, providing timely and effective resolution or escalation as needed. Address maintenance requests, equipment malfunctions, and other office-related concerns in collaboration with relevant stakeholders. Coordinate with external service providers for facility maintenance and repairs when necessary. Call Handling: Handle incoming calls and inquiries from internal stakeholders, clients, and vendors in a professional and courteous manner. Provide assistance and support to callers, routing inquiries to the appropriate department or individual as needed. Ensure that all calls are documented and resolved in accordance with established protocols. Qualifications: Strong organizational skills with the ability to multitask and prioritize workload effectively. Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels. Proficiency in Microsoft Office Suite and experience with IT asset management software/tools. Familiarity with procurement processes and vendor management practices. Ability to work independently with minimal supervision and collaborate effectively within a team environment.