Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Platform Engineer - Microsoft, Windows, Linux, Azure, Cloud, AWS, IT Business Services, SQL, Microsoft Azure - UK Wide - Permanent - paying up to £55,000 base + Cash Allowance + Bonus + Benefits My client, a leading global consultancy, are seeking a Platform Engineer centred around growing and shaping a modern Data Analytics platform using an Azure Cloud platform. The aim is to help their client facing teams to utilise Azure DevOps for application life cycle management and monitoring the platform to continuously help the business get the most out of it. This role requires hand on management of analytical platform operations, as well as assisting with the maintenance of the platforms and administration of users in which a large part of the role will be support the existing Windows server estate. You will be conducting high level support and troubleshooting of issues with Dataiku, SAS, Synapse etc. The ideal candidate would have: Experience of provisioning, supporting and troubleshooting on-prem and cloud infrastructure (Azure and AWS) Experience with DevOps/Application life cycle management tools Proven Windows and Linux experience MS SQL Server experience Business stakeholder experience and ability to understand business problems and provide solutions Experience with monitoring solutions and experience of best practice and optimization Good communication skills, both oral and written & strong stakeholder management experience This is an excellent opportunity for someone who is keen to continue their career as a Platform Engineer whilst gaining more exposure through joining a global organisation during an exciting period of growth. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
24/04/2024
Full time
Platform Engineer - Microsoft, Windows, Linux, Azure, Cloud, AWS, IT Business Services, SQL, Microsoft Azure - UK Wide - Permanent - paying up to £55,000 base + Cash Allowance + Bonus + Benefits My client, a leading global consultancy, are seeking a Platform Engineer centred around growing and shaping a modern Data Analytics platform using an Azure Cloud platform. The aim is to help their client facing teams to utilise Azure DevOps for application life cycle management and monitoring the platform to continuously help the business get the most out of it. This role requires hand on management of analytical platform operations, as well as assisting with the maintenance of the platforms and administration of users in which a large part of the role will be support the existing Windows server estate. You will be conducting high level support and troubleshooting of issues with Dataiku, SAS, Synapse etc. The ideal candidate would have: Experience of provisioning, supporting and troubleshooting on-prem and cloud infrastructure (Azure and AWS) Experience with DevOps/Application life cycle management tools Proven Windows and Linux experience MS SQL Server experience Business stakeholder experience and ability to understand business problems and provide solutions Experience with monitoring solutions and experience of best practice and optimization Good communication skills, both oral and written & strong stakeholder management experience This is an excellent opportunity for someone who is keen to continue their career as a Platform Engineer whilst gaining more exposure through joining a global organisation during an exciting period of growth. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
24/04/2024
Full time
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
24/04/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Wintel Engineer Rate: Circa £500 per day inside ir35 Location: Onsite in Basingstoke Active DV Clearance is required for this role As a Wintel Engineer, you will be experienced with Windows Servers and have experience managing system environments. The role will involve regular support tasks, as well as integrating and deploying changes. Skills and experience; Virtualisation - VMWare, HyperV Active Directory and Group Policy WSUS/Patching If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
24/04/2024
Project-based
Role: Wintel Engineer Rate: Circa £500 per day inside ir35 Location: Onsite in Basingstoke Active DV Clearance is required for this role As a Wintel Engineer, you will be experienced with Windows Servers and have experience managing system environments. The role will involve regular support tasks, as well as integrating and deploying changes. Skills and experience; Virtualisation - VMWare, HyperV Active Directory and Group Policy WSUS/Patching If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Infrastructure Technician/Engineers £165.62 - £204 DOE per day (Umbrella) 3 Month Initial Start Bournemouth Company We are currently looking for multiple Infrastructure Technicians and Infrastructure Engineers to join a large growing health care organisation based in Bournemouth. This will be on a 3-month contract with a mixture of on-site requirements and remote working. Your new role As an Infrastructure technician/Engineer, you will have skills in basic networking, server creation, configuration and maintenance and network management. You will be familiar with products such as VMWare, VEEAM and Azure. Must have previous experience in Windows server 2012 - 2022 as well as Microsoft o365 Administration. You will be required to liaise with internal supplies and senior technical and non-technical senior staff. NHS experience would be desirable, but not essential. We are looking for somebody who is well-organised, responsible as you will have minimal supervision and communication must be strong and clear. You will be required to work at all local sites and there may be a need for an out-of-hours on-call rota. Therefore, you must have this flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Project-based
Infrastructure Technician/Engineers £165.62 - £204 DOE per day (Umbrella) 3 Month Initial Start Bournemouth Company We are currently looking for multiple Infrastructure Technicians and Infrastructure Engineers to join a large growing health care organisation based in Bournemouth. This will be on a 3-month contract with a mixture of on-site requirements and remote working. Your new role As an Infrastructure technician/Engineer, you will have skills in basic networking, server creation, configuration and maintenance and network management. You will be familiar with products such as VMWare, VEEAM and Azure. Must have previous experience in Windows server 2012 - 2022 as well as Microsoft o365 Administration. You will be required to liaise with internal supplies and senior technical and non-technical senior staff. NHS experience would be desirable, but not essential. We are looking for somebody who is well-organised, responsible as you will have minimal supervision and communication must be strong and clear. You will be required to work at all local sites and there may be a need for an out-of-hours on-call rota. Therefore, you must have this flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
23/04/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Technical Support Engineer A Technical Support Engineer is needed for an inclusive and collaborative company to work on a permanent basis to join a Healthcare organisation. The role is on a hybrid basis and comes with an annual salary of £25k to £26k Dependent on experience. The Technical Support Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required. Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The Technical Support Engineer will be required to travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth. The primary skills required of the Technical Support Engineer should include: Microsoft 365/Enterprise Mobility and Security experience essential. Azure AD A strong working knowledge of Hardware troubleshooting skills across the following vendors HP, IGEL, Cisco and Dell. Working towards MCSA level in Windows Server or Windows 11 Strong Windows 11 build and configuration skills Active Directory Skills CompTIA A + Certified Thin Client knowledge Citrix experience would be beneficial. Valid driving license and access to a car For full details and to apply for this Technical Support Engineer job, please contact Keystream today.
23/04/2024
Full time
Technical Support Engineer A Technical Support Engineer is needed for an inclusive and collaborative company to work on a permanent basis to join a Healthcare organisation. The role is on a hybrid basis and comes with an annual salary of £25k to £26k Dependent on experience. The Technical Support Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required. Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The Technical Support Engineer will be required to travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth. The primary skills required of the Technical Support Engineer should include: Microsoft 365/Enterprise Mobility and Security experience essential. Azure AD A strong working knowledge of Hardware troubleshooting skills across the following vendors HP, IGEL, Cisco and Dell. Working towards MCSA level in Windows Server or Windows 11 Strong Windows 11 build and configuration skills Active Directory Skills CompTIA A + Certified Thin Client knowledge Citrix experience would be beneficial. Valid driving license and access to a car For full details and to apply for this Technical Support Engineer job, please contact Keystream today.
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
23/04/2024
Full time
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
Endeavour Recruitment have an exciting opportunity for an experienced DevOps Engineer to join their leading London Based client on a permanent basis. As a DevOps Engineer you will work in an agile environment, you will lead the design and implementation of application builds & releases, deployments, and configuration activities across a diverse array of projects utilizing cutting-edge technologies. Key Responsibilities: Implementing secure and scalable cloud platforms to facilitate software development. Maintaining and automating CI/CD pipelines for applications and systems. Ensuring the security and optimization of the cloud platform. Providing guidance and direction to the team under the supervision of the Head of Software Engineering. Taking ownership of all work developed by team members and fostering a culture of continuous improvement. Essential Requirements: Experience with cloud technologies, preferably Azure Platform. Experience with release and deployment tools, ideally using Azure DevOps. Experience with microservices and containerization architecture. Proficiency in Scripting languages such as PowerShell, YAML, Python. Familiarity with JS frameworks (eg, ReactJS), HTML, and CSS. Strong networking knowledge (VNet, CDN, DNS, LB, gateways). Experience with Version Control (eg, GIT). Experience with logging, monitoring, and alerting platforms. Strong understanding of DevOps principles. Excellent problem-solving skills. Ability to collaborate and influence across technical and non-technical stakeholders Bachelor's degree in computer science or equivalent experience. Desirable: Experience in cloud security management. Experience with Linux, Windows Server, Azure SQL Server, Azure Storage, CosmosDB. Experience working within Agile and Scrum teams. Join us in shaping the future of software development with your expertise and passion. Apply now to be part of our clients dynamic team!
23/04/2024
Full time
Endeavour Recruitment have an exciting opportunity for an experienced DevOps Engineer to join their leading London Based client on a permanent basis. As a DevOps Engineer you will work in an agile environment, you will lead the design and implementation of application builds & releases, deployments, and configuration activities across a diverse array of projects utilizing cutting-edge technologies. Key Responsibilities: Implementing secure and scalable cloud platforms to facilitate software development. Maintaining and automating CI/CD pipelines for applications and systems. Ensuring the security and optimization of the cloud platform. Providing guidance and direction to the team under the supervision of the Head of Software Engineering. Taking ownership of all work developed by team members and fostering a culture of continuous improvement. Essential Requirements: Experience with cloud technologies, preferably Azure Platform. Experience with release and deployment tools, ideally using Azure DevOps. Experience with microservices and containerization architecture. Proficiency in Scripting languages such as PowerShell, YAML, Python. Familiarity with JS frameworks (eg, ReactJS), HTML, and CSS. Strong networking knowledge (VNet, CDN, DNS, LB, gateways). Experience with Version Control (eg, GIT). Experience with logging, monitoring, and alerting platforms. Strong understanding of DevOps principles. Excellent problem-solving skills. Ability to collaborate and influence across technical and non-technical stakeholders Bachelor's degree in computer science or equivalent experience. Desirable: Experience in cloud security management. Experience with Linux, Windows Server, Azure SQL Server, Azure Storage, CosmosDB. Experience working within Agile and Scrum teams. Join us in shaping the future of software development with your expertise and passion. Apply now to be part of our clients dynamic team!
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
My client, a leading multinational defence company, are currently seeking a Principal Engineer/Technical Designer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. It is offered on a hybrid basis, 2-3 days a week on site. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. The principal engineer will design and implement information systems to support the business Share infrastructure. This candidate will ensure that all systems are working at optimal levels and support the development of new technologies and system requirements. To accomplish their core duty of designing and implementing complex computer systems, this candidate will be responsible for many tasks including: Leads the design and review processes, developing and documenting the proposed technical design for the integration and implementation. Create detailed plans for the integration of new systems architecture into existing infrastructure/systems. This includes logistical plans for the Operations teams to actually conduct the physical integrations, during which the candidate provides technical direction and support Analysing existing systems to ensure they offer adequate security and are effectively meeting the needs of systems/subsystems. They coordinate with all systems and subsystems teams to see that the system of systems is working optimally. They also analyse requirements to identify where they can integrate new hardware, operating systems, or connectivity solutions. Based on their knowledge of infrastructure, systems and their analysis of the systems' needs, the candidate may recommend alternative technologies or improvements to enhance systems to support Share infrastructure teams goals. Core skills: Experience with a broad range of technologies and building roadmaps Experience designing, integrating and managing complex infrastructure solutions Experience producing design documentation and associated governance and assurance processes Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues Experience planning and developing support processes and adhering to best practices Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a Principal Engineer/Technical Designer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. It is offered on a hybrid basis, 2-3 days a week on site. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. The principal engineer will design and implement information systems to support the business Share infrastructure. This candidate will ensure that all systems are working at optimal levels and support the development of new technologies and system requirements. To accomplish their core duty of designing and implementing complex computer systems, this candidate will be responsible for many tasks including: Leads the design and review processes, developing and documenting the proposed technical design for the integration and implementation. Create detailed plans for the integration of new systems architecture into existing infrastructure/systems. This includes logistical plans for the Operations teams to actually conduct the physical integrations, during which the candidate provides technical direction and support Analysing existing systems to ensure they offer adequate security and are effectively meeting the needs of systems/subsystems. They coordinate with all systems and subsystems teams to see that the system of systems is working optimally. They also analyse requirements to identify where they can integrate new hardware, operating systems, or connectivity solutions. Based on their knowledge of infrastructure, systems and their analysis of the systems' needs, the candidate may recommend alternative technologies or improvements to enhance systems to support Share infrastructure teams goals. Core skills: Experience with a broad range of technologies and building roadmaps Experience designing, integrating and managing complex infrastructure solutions Experience producing design documentation and associated governance and assurance processes Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues Experience planning and developing support processes and adhering to best practices Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in Portsmouth. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in Portsmouth. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Portsmouth, Hampshire
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role. Key Skills: * Communication both written and verbal * Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) * Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: * Technical Management. * Coordination of Command Center and Technical Teams for problem determination and recovery * Identify and implement service improvements. * Own and drive all service incidents through to service recovery. * Planning and Implementation of weekend maintenance period tasks * Manage change activity on live services. * Shift lead for Command Center team Additional Responsibilities: * Participate in 24/7 Rotating Shift Pattern * Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services * Provide leadership, mentoring and guidance to the wider Command Center Team and roles * Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role. Key Skills: * Communication both written and verbal * Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) * Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: * Technical Management. * Coordination of Command Center and Technical Teams for problem determination and recovery * Identify and implement service improvements. * Own and drive all service incidents through to service recovery. * Planning and Implementation of weekend maintenance period tasks * Manage change activity on live services. * Shift lead for Command Center team Additional Responsibilities: * Participate in 24/7 Rotating Shift Pattern * Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services * Provide leadership, mentoring and guidance to the wider Command Center Team and roles * Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
22/04/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.