Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
22/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
22/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
UX/UI Designer £35,000 - £40,000 Hybrid/West Midlands Full Time/Permanent The Company: My client is a well-established and highly respected B2B technology company experiencing another sustained period of growth. I am seeking a driven UX/UI Designer to join their expert Software Development team. The Role: The UI/UX Designer will be responsible for delivering the best user experience and ensuring customer satisfaction and loyalty. You will also be responsible for designing new products and features to add to the client's range of software products as well as proposing changes to existing products to improve the user experience. This is a hybrid role with lots of flexibility, allowing you to choose the environment that works best for you. The team usually meets up at the West Midlands head office 1-2 times per month. Key Responsibilities: Create user personas, user journeys and site maps. Translate concepts into wireframes, prototypes and user flows using specialist tools. Run workshops for clients and internal stakeholders to test new ideas before implementing them. Conduct on-going user research. Combine creativity with an awareness of the design elements. Work on cross-platform applications to develop user experiences covering mobile phones, tablets and computers. Work collaboratively with other product design and development teams, business analysts, developers and project managers on any UI/UX issues. Ensure UI/UX designs are carried out through to completed developments. Develop and maintain UI/UX standards. Identify areas for improvement. Attend meetings to discuss and review progress on projects. Continually update skills by learning new technologies relevant to the role. Skills & Experience required: Proven experience in a similar UI/UX design role within software. Excellent problem-solving skills and customer-centered. Excellent written communication skills, with an eye for detail Ability to discuss and explain design options. An aptitude for using a logical, step-by-step approach to ensure designs are user-friendly and simple for end users An interest in and knowledge of design principles Critical thinker. Knowledge of wireframing tools You will also be asked to provide a portfolio demonstrating UI/UX skills. Please apply via the link or contact (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
22/04/2024
Full time
UX/UI Designer £35,000 - £40,000 Hybrid/West Midlands Full Time/Permanent The Company: My client is a well-established and highly respected B2B technology company experiencing another sustained period of growth. I am seeking a driven UX/UI Designer to join their expert Software Development team. The Role: The UI/UX Designer will be responsible for delivering the best user experience and ensuring customer satisfaction and loyalty. You will also be responsible for designing new products and features to add to the client's range of software products as well as proposing changes to existing products to improve the user experience. This is a hybrid role with lots of flexibility, allowing you to choose the environment that works best for you. The team usually meets up at the West Midlands head office 1-2 times per month. Key Responsibilities: Create user personas, user journeys and site maps. Translate concepts into wireframes, prototypes and user flows using specialist tools. Run workshops for clients and internal stakeholders to test new ideas before implementing them. Conduct on-going user research. Combine creativity with an awareness of the design elements. Work on cross-platform applications to develop user experiences covering mobile phones, tablets and computers. Work collaboratively with other product design and development teams, business analysts, developers and project managers on any UI/UX issues. Ensure UI/UX designs are carried out through to completed developments. Develop and maintain UI/UX standards. Identify areas for improvement. Attend meetings to discuss and review progress on projects. Continually update skills by learning new technologies relevant to the role. Skills & Experience required: Proven experience in a similar UI/UX design role within software. Excellent problem-solving skills and customer-centered. Excellent written communication skills, with an eye for detail Ability to discuss and explain design options. An aptitude for using a logical, step-by-step approach to ensure designs are user-friendly and simple for end users An interest in and knowledge of design principles Critical thinker. Knowledge of wireframing tools You will also be asked to provide a portfolio demonstrating UI/UX skills. Please apply via the link or contact (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior .NET Developer Up to £50-55k (depending+ excellent benefits Based in Gloucestershire (3 days per week in office) Head offices in Gloucestershire (Hybrid working with a great open plan office space to take full advantage of, but expectation would ideally be 3 days per week in the office) Excellent benefits including great pension scheme, fantastic benefit platform, Life Cover, 27 days holiday + bank holidays! Working in a vibrant fast paced and highly collaborative team at offices with parking spaces and close to good rail connections. You will be working for a company that values their staff and strive to create and friendly and sociable environment. A new opportunity has come through for a Senior .net Developer to join the team. Working across the full stack of their products, the majority of their skillstack includes: C# .NET VB.NET ASP.NET Entity Framework SQL Server, T-SQL Javascript, HTML, CSS, Webforms Azure Your responsibilities will include: Advanced level development ability with .NET , using both C# and VB Writing new software or systems to provide and enhance business functionality, working closely with the Business Analysts and change team. Designing new technical solutions to solve business problems as well as exploit new opportunities Working with Business Analysts to deliver new functionality and resolve defects Writing code in C# , HTML and JavaScript Analysing and debugging code to understand the behaviour of the system Knowledge sharing and supporting other members of the team Identiying and completing training when required and staying up to date with technical advances, development methods and industry practice. This is a great company who really thrive on the fact that they look after their employees & ensure they are happy in what they do - in turn ensuring that clients & customers are happy. Recruitment Partnership are acting as an employment agency for the purposes of this vacancy.
22/04/2024
Full time
Senior .NET Developer Up to £50-55k (depending+ excellent benefits Based in Gloucestershire (3 days per week in office) Head offices in Gloucestershire (Hybrid working with a great open plan office space to take full advantage of, but expectation would ideally be 3 days per week in the office) Excellent benefits including great pension scheme, fantastic benefit platform, Life Cover, 27 days holiday + bank holidays! Working in a vibrant fast paced and highly collaborative team at offices with parking spaces and close to good rail connections. You will be working for a company that values their staff and strive to create and friendly and sociable environment. A new opportunity has come through for a Senior .net Developer to join the team. Working across the full stack of their products, the majority of their skillstack includes: C# .NET VB.NET ASP.NET Entity Framework SQL Server, T-SQL Javascript, HTML, CSS, Webforms Azure Your responsibilities will include: Advanced level development ability with .NET , using both C# and VB Writing new software or systems to provide and enhance business functionality, working closely with the Business Analysts and change team. Designing new technical solutions to solve business problems as well as exploit new opportunities Working with Business Analysts to deliver new functionality and resolve defects Writing code in C# , HTML and JavaScript Analysing and debugging code to understand the behaviour of the system Knowledge sharing and supporting other members of the team Identiying and completing training when required and staying up to date with technical advances, development methods and industry practice. This is a great company who really thrive on the fact that they look after their employees & ensure they are happy in what they do - in turn ensuring that clients & customers are happy. Recruitment Partnership are acting as an employment agency for the purposes of this vacancy.
D365 F&O Systems Support Analyst £40,000 - £50,000 DOE Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing team. You'll be part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/CE system Developing user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users Curious, analytical, and critical thinking abilities Proven experience working towards tight deadlines and changing priorities within a dynamic environment Experience supporting international users is an advantage Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
22/04/2024
Full time
D365 F&O Systems Support Analyst £40,000 - £50,000 DOE Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing team. You'll be part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/CE system Developing user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users Curious, analytical, and critical thinking abilities Proven experience working towards tight deadlines and changing priorities within a dynamic environment Experience supporting international users is an advantage Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing team. You'll be part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/CE system Developing user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users Curious, analytical, and critical thinking abilities Proven experience working towards tight deadlines and changing priorities within a dynamic environment Experience supporting international users is an advantage Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
22/04/2024
Full time
Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing team. You'll be part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/CE system Developing user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users Curious, analytical, and critical thinking abilities Proven experience working towards tight deadlines and changing priorities within a dynamic environment Experience supporting international users is an advantage Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
On-site 2-3 days (and otherwise remote/off-site) in Måløv, Denmark Duration: Expected duration 12 months. Expected experience: Strong Vue. skills and experience with Python is a must Preferred experience: Hands-on experience with Titian Mosaic or a similar research sample inventory system is considered an advantage but not a must. Knowledge of Oracle DB, SQL or PL/SQL (fundamental understanding). Be able to communicate in English Software Development: We would rather look also for someone with a more workflow/Front End focus. Application Configuration: Titian/Mosaic experience or worked with a COTS system and administered/configured it. Technologies to be used: Python Vue CI/CD Git REST APIs AWS and ADO Cloud Oracle database SQL Responsibilities and skills: Contributes to an agile product team that is onboarding Pharma R&D wet-labs to the Titian Mosaic sample inventory system Development, bug fixing and second line support on our in-house build application for sample management handling (build in Vue). Analyze complex lab workflows and translate the sample management needs of scientists into requirements for the IT solution Implements changes in the configuration (user roles, data model) as well as metadata (dropdowns) in the Mosaic system Be able to work in highly changeable organization. Communicate and collaborate with R&ED scientists (typically lab associates/scientists), Research IT experts, Software Engineers, and Product Owners You will work with our agile Inventory Management System product team together with eight other colleagues. They are working on implementing our new browser-based inventory system, Mosaic, from Titian software company as well as an in-house develop web application for sample management. You will be in touch with different laboratory teams in Denmark, UK and US regularly, to ensure business consistency and continuity. Finally, you will collaborate with business analysts and developers in the team to share knowledge and develop new solutions.
22/04/2024
Project-based
On-site 2-3 days (and otherwise remote/off-site) in Måløv, Denmark Duration: Expected duration 12 months. Expected experience: Strong Vue. skills and experience with Python is a must Preferred experience: Hands-on experience with Titian Mosaic or a similar research sample inventory system is considered an advantage but not a must. Knowledge of Oracle DB, SQL or PL/SQL (fundamental understanding). Be able to communicate in English Software Development: We would rather look also for someone with a more workflow/Front End focus. Application Configuration: Titian/Mosaic experience or worked with a COTS system and administered/configured it. Technologies to be used: Python Vue CI/CD Git REST APIs AWS and ADO Cloud Oracle database SQL Responsibilities and skills: Contributes to an agile product team that is onboarding Pharma R&D wet-labs to the Titian Mosaic sample inventory system Development, bug fixing and second line support on our in-house build application for sample management handling (build in Vue). Analyze complex lab workflows and translate the sample management needs of scientists into requirements for the IT solution Implements changes in the configuration (user roles, data model) as well as metadata (dropdowns) in the Mosaic system Be able to work in highly changeable organization. Communicate and collaborate with R&ED scientists (typically lab associates/scientists), Research IT experts, Software Engineers, and Product Owners You will work with our agile Inventory Management System product team together with eight other colleagues. They are working on implementing our new browser-based inventory system, Mosaic, from Titian software company as well as an in-house develop web application for sample management. You will be in touch with different laboratory teams in Denmark, UK and US regularly, to ensure business consistency and continuity. Finally, you will collaborate with business analysts and developers in the team to share knowledge and develop new solutions.
Looking for Pega PBA CLM/KYC for our client in London. Location: London Role Type: Permanent/FTC Key Responsibilities 17+ years of experience in business analysis and 6+ years in PEGA CLM and KYC strategic application as PBA for multiple customer Should have in depth experience and understanding of CLM/KYC strategic app and its business implementation Lead the business team in gathering requirements and choose the best way to implement requirements leveraging the CLM/KYC Strategic App in alignment with business priorities. Pega certified business architect certification is mandatory. Experience in defining Business Processes using Pega platform for financial sector. Manage business stakeholders and effectively communicate ideas. Understand business process and business requirements of the customers and translate them to requirements' artifacts such as BRD/Functional spec/User stories. Help to ensure that the requirements management and facilitation best practices are adhered to include management of artifacts through traceability, version control and change control. Help to document business rules and assist with work type structure from the perspective of the business needs. Understand and provide inputs for Design and configure rules and flows and assist with the draft user interface and draft process flow development. Function as an Information Technology Business Analyst by understanding business requirements and transforming those requirements into data mapping specs. Effectively communicate with internal teams and clients to deliver user interface requirements like Graphical User Interfaces, Screen and Interface mock-ups. Understand interface/integration technologies and a good understanding of customers' needs so they can be translated into requirements. Strong understanding of Pega methodologies Experience and Skills: Pega LBA Certified 17+ years of Pega relevant experience Must have experience in Pega 8.x Strong communication and written skills
22/04/2024
Looking for Pega PBA CLM/KYC for our client in London. Location: London Role Type: Permanent/FTC Key Responsibilities 17+ years of experience in business analysis and 6+ years in PEGA CLM and KYC strategic application as PBA for multiple customer Should have in depth experience and understanding of CLM/KYC strategic app and its business implementation Lead the business team in gathering requirements and choose the best way to implement requirements leveraging the CLM/KYC Strategic App in alignment with business priorities. Pega certified business architect certification is mandatory. Experience in defining Business Processes using Pega platform for financial sector. Manage business stakeholders and effectively communicate ideas. Understand business process and business requirements of the customers and translate them to requirements' artifacts such as BRD/Functional spec/User stories. Help to ensure that the requirements management and facilitation best practices are adhered to include management of artifacts through traceability, version control and change control. Help to document business rules and assist with work type structure from the perspective of the business needs. Understand and provide inputs for Design and configure rules and flows and assist with the draft user interface and draft process flow development. Function as an Information Technology Business Analyst by understanding business requirements and transforming those requirements into data mapping specs. Effectively communicate with internal teams and clients to deliver user interface requirements like Graphical User Interfaces, Screen and Interface mock-ups. Understand interface/integration technologies and a good understanding of customers' needs so they can be translated into requirements. Strong understanding of Pega methodologies Experience and Skills: Pega LBA Certified 17+ years of Pega relevant experience Must have experience in Pega 8.x Strong communication and written skills
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
22/04/2024
Project-based
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
Development Analyst, Junior/Graduate Developer, Microsoft Technology, No Code/Low Code Platforms, Technical Documentation, Code Maintenance, Requirements, Business Requirements. A top 100 law firm are looking for a Development Analyst with a background in Microsoft technologies. *Hybrid role 2-3 days a week in Peterborough or Spalding office* This could suite a graduate (Computer Science) or someone with a development background Main Responsibilities To deeply understand business requirements and end user expectations to ensure that solutions fulfil the intended purpose and are successfully adopted. Based on high level objectives to distil key elements of required business solutions to more technical definitions, as an aid to agile software development. To support solution reviews during the development phase providing feedback to both the developer and end user. Documented testing of solutions during development and assisting with end user testing/acceptance To prepare and deliver demonstrations and skills transfer sessions (to training and support team/key stakeholders) regarding new and existing systems as required Development of business solutions via no code/low code platforms such as HighQ, Dynamic Forms (in-house), Microsoft Power Automate (eg ShareDo, Fliplet and similar) Technical documentation of developments (high level for example, description of solution, location of source code, supporting resources eg host name, database, dependencies, integrations etc) Routine maintenance of code in relation to simple bug fixes or minor enhancements or environmental changes. The development of software solutions (in full or in part) under the supervision of members of development team. Development Analyst, Microsoft Technology, No Code/Low Code Platforms, Technical Documentation, Code Maintenance, Requirements, Business Requirements.
22/04/2024
Full time
Development Analyst, Junior/Graduate Developer, Microsoft Technology, No Code/Low Code Platforms, Technical Documentation, Code Maintenance, Requirements, Business Requirements. A top 100 law firm are looking for a Development Analyst with a background in Microsoft technologies. *Hybrid role 2-3 days a week in Peterborough or Spalding office* This could suite a graduate (Computer Science) or someone with a development background Main Responsibilities To deeply understand business requirements and end user expectations to ensure that solutions fulfil the intended purpose and are successfully adopted. Based on high level objectives to distil key elements of required business solutions to more technical definitions, as an aid to agile software development. To support solution reviews during the development phase providing feedback to both the developer and end user. Documented testing of solutions during development and assisting with end user testing/acceptance To prepare and deliver demonstrations and skills transfer sessions (to training and support team/key stakeholders) regarding new and existing systems as required Development of business solutions via no code/low code platforms such as HighQ, Dynamic Forms (in-house), Microsoft Power Automate (eg ShareDo, Fliplet and similar) Technical documentation of developments (high level for example, description of solution, location of source code, supporting resources eg host name, database, dependencies, integrations etc) Routine maintenance of code in relation to simple bug fixes or minor enhancements or environmental changes. The development of software solutions (in full or in part) under the supervision of members of development team. Development Analyst, Microsoft Technology, No Code/Low Code Platforms, Technical Documentation, Code Maintenance, Requirements, Business Requirements.
Pricing Analyst Worthing to £60k, DoE Pricing Analyst required to join our dynamic team in Worthing. As a Pricing Analyst, you will play a pivotal role in developing and implementing pricing strategies to ensure profitability and competitiveness in the insurance market. Specifics of the role: Operate on both supply side (underwriting) and demand side (sales) pricing Developing, maintaining, and enhancing pricing models for their insurance products, ensuring they are both competitive and profitable. Analysing historical claims and other relevant data to identify trends and patterns, and applying this knowledge to optimize pricing strategies. Refine and develop metrics for tracking performance across the company's portfolio Collaborating with external underwriters, product development, and other cross-functional teams to design new and innovative insurance products. Monitoring the performance of existing products and recommending adjustments to pricing and coverage as needed. Staying current with industry trends, regulatory changes, and emerging methodologies to ensure best practices are consistently applied. Preparing clear and concise reports for management and other stakeholders, outlining pricing recommendations and their potential impact on the business. Supporting the development and implementation of advanced pricing tools and methodologies. Mentoring and providing guidance to other team members. Ideally you will have experience in the following: Qualified or nearly qualified actuary with relevant experience in the insurance industry. Strong analytical and problem-solving skills, with proficiency in statistical modelling and data analysis tools (eg, SAS, R, Python). Solid understanding of insurance principles and pricing techniques. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven ability to manage multiple projects and priorities in a fast-paced environment. Knowledge of regulatory requirements and industry standards related to insurance pricing. If this sounds of interest do send your CV across for consideration. Worthing, West Sussex. Hybrid working available, to 60k, DoE
22/04/2024
Full time
Pricing Analyst Worthing to £60k, DoE Pricing Analyst required to join our dynamic team in Worthing. As a Pricing Analyst, you will play a pivotal role in developing and implementing pricing strategies to ensure profitability and competitiveness in the insurance market. Specifics of the role: Operate on both supply side (underwriting) and demand side (sales) pricing Developing, maintaining, and enhancing pricing models for their insurance products, ensuring they are both competitive and profitable. Analysing historical claims and other relevant data to identify trends and patterns, and applying this knowledge to optimize pricing strategies. Refine and develop metrics for tracking performance across the company's portfolio Collaborating with external underwriters, product development, and other cross-functional teams to design new and innovative insurance products. Monitoring the performance of existing products and recommending adjustments to pricing and coverage as needed. Staying current with industry trends, regulatory changes, and emerging methodologies to ensure best practices are consistently applied. Preparing clear and concise reports for management and other stakeholders, outlining pricing recommendations and their potential impact on the business. Supporting the development and implementation of advanced pricing tools and methodologies. Mentoring and providing guidance to other team members. Ideally you will have experience in the following: Qualified or nearly qualified actuary with relevant experience in the insurance industry. Strong analytical and problem-solving skills, with proficiency in statistical modelling and data analysis tools (eg, SAS, R, Python). Solid understanding of insurance principles and pricing techniques. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven ability to manage multiple projects and priorities in a fast-paced environment. Knowledge of regulatory requirements and industry standards related to insurance pricing. If this sounds of interest do send your CV across for consideration. Worthing, West Sussex. Hybrid working available, to 60k, DoE
Following the successful implementation of Workday Financials across several geographic regions, Our Client have an exciting opportunity for a Workday Financials Functional Lead to join their team in London. This newly created role will support the deployment of Workday into the remaining global entities, whilst building on the existing functionality, and support existing users. What you'll be doing * Support day to day system administration; including security, configuration and design of Workday Financials. * Maintain and develop business processes across all of Workday Financials and functional areas. Current modules are core financials plus expenses. * Provide support to end-users of the Workday platform through jira, answering inquiries, resolving issues, and following through on any reported or unresolved issues ensuring a timely and reliable response. * Collaborating closely with our external Workday consultants and Workday (as appropriate and required) directly and overseeing tickets to conclusion while ensuring accurate change management/testing protocol is followed. * Engaging with our community, end-users & senior Finance members to assess business needs and translate those needs into effective streamline technical solutions that promote user adoptions. * Experience holding requirements gathering sessions and documenting outcome, including designing process flow. * Hands on with the bi-annual compulsory releases, implement new functionality and ensuring a successful delivery is always achieved through diligent planning and testing of processes, configuration and integrations. * Stay current with industry trends and best practices to identify system improvements and enhancements. What we're looking for: * Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change; * Relationship building, with excellent interpersonal skills and the ability to quickly build rapport; * Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results; * Resilience with the ability to persist and adapt; * Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas; * Professional integrity and a respect for company values. Other requirements * Demonstrable proven experience of having led Workday projects or other Finance systems * Previous Workday certifications an advantage * Solid experience in a Workday Analyst role, with strong transactional experience * Completed multiple system implementation projects with involvement in integrations
18/04/2024
Full time
Following the successful implementation of Workday Financials across several geographic regions, Our Client have an exciting opportunity for a Workday Financials Functional Lead to join their team in London. This newly created role will support the deployment of Workday into the remaining global entities, whilst building on the existing functionality, and support existing users. What you'll be doing * Support day to day system administration; including security, configuration and design of Workday Financials. * Maintain and develop business processes across all of Workday Financials and functional areas. Current modules are core financials plus expenses. * Provide support to end-users of the Workday platform through jira, answering inquiries, resolving issues, and following through on any reported or unresolved issues ensuring a timely and reliable response. * Collaborating closely with our external Workday consultants and Workday (as appropriate and required) directly and overseeing tickets to conclusion while ensuring accurate change management/testing protocol is followed. * Engaging with our community, end-users & senior Finance members to assess business needs and translate those needs into effective streamline technical solutions that promote user adoptions. * Experience holding requirements gathering sessions and documenting outcome, including designing process flow. * Hands on with the bi-annual compulsory releases, implement new functionality and ensuring a successful delivery is always achieved through diligent planning and testing of processes, configuration and integrations. * Stay current with industry trends and best practices to identify system improvements and enhancements. What we're looking for: * Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change; * Relationship building, with excellent interpersonal skills and the ability to quickly build rapport; * Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results; * Resilience with the ability to persist and adapt; * Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas; * Professional integrity and a respect for company values. Other requirements * Demonstrable proven experience of having led Workday projects or other Finance systems * Previous Workday certifications an advantage * Solid experience in a Workday Analyst role, with strong transactional experience * Completed multiple system implementation projects with involvement in integrations
Trading Analyst with SAP experience is required for a leading Energy Trading company based in London. This is part of a team that has a broad skill set to cover the various applications and technologies used. For this position, the focus is on SAP INSIDE IR35 HYBRID Working knowledge of the MM and/or SD SAP modules (1-4 years of experience) - ability to perform configuration and troubleshooting of associated functionality; familiarity with document flows, master data (customer, vendor, material), pricing configuration, document types, etc. Ability to read and debug ABAP code for troubleshooting purposes (not development) Experience with SAP change management, preferably Solution Manager - managing transports, resolving conflicts, etc. Basic knowledge of SAP security; ability to display security roles and interpret its configuration, basic troubleshooting of access issues reported by customers, etc. Basic knowledge of SAP integration with other systems (SAP and non-SAP) - eg interfaces using IDoc's, XML's, flat files; microservices and RFC based interfaces; PI/XI integration
18/04/2024
Project-based
Trading Analyst with SAP experience is required for a leading Energy Trading company based in London. This is part of a team that has a broad skill set to cover the various applications and technologies used. For this position, the focus is on SAP INSIDE IR35 HYBRID Working knowledge of the MM and/or SD SAP modules (1-4 years of experience) - ability to perform configuration and troubleshooting of associated functionality; familiarity with document flows, master data (customer, vendor, material), pricing configuration, document types, etc. Ability to read and debug ABAP code for troubleshooting purposes (not development) Experience with SAP change management, preferably Solution Manager - managing transports, resolving conflicts, etc. Basic knowledge of SAP security; ability to display security roles and interpret its configuration, basic troubleshooting of access issues reported by customers, etc. Basic knowledge of SAP integration with other systems (SAP and non-SAP) - eg interfaces using IDoc's, XML's, flat files; microservices and RFC based interfaces; PI/XI integration
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
18/04/2024
Full time
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes. Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required. Compliance: Ensure all activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
17/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
Request Technology - Craig Johnson
Chelmsford, Massachusetts
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
17/04/2024
Full time
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
We have an exciting opportunity for an Analyst/Developer - Low/No Code to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Analyst/Developer - Low/No Code: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail
17/04/2024
Full time
We have an exciting opportunity for an Analyst/Developer - Low/No Code to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Analyst/Developer - Low/No Code: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
17/04/2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/04/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.