Senior Connectivity Firmware/Test Engineer 1 year freelance contract + extensions after Leuven, Belgium (2 days remote per week) Within our Personal Health R&D group, we want to capture the strong market growth in ICs for hearing aids and implants, hearables, wearables, and personal health monitoring applications, health IoT. Owing to our success, our department of 40+ engineers is growing, and we have challenging opportunities for software engineers. Our System-on-Chip products employ the latest Bluetooth Smart (BLE) or NFC with our experience in ultra-low power design. We develop the full software stack from driver-level all to way to turnkey applications, enabling our customers to build their products with minimum effort. Description of services: Unconditionally technically responsible for a subsystem, application Estimate the effort for your work and contribute to reviewing the estimates of peers Execute feasibility studies to underpin the estimations Create a design for the software Organize or contribute to (mutual) reviews of designs with colleagues and Software Architect Plan your assignments and report on progress Contribute to specifying and developing automated regression test frameworks. Document functional and performance specifications, test design documentation and develop the test strategy and test specifications. Work with the development team to develop and guide the implementation of module, systems and end to end tests (functional + performance testing) to fit in the test framework. Develop test automations using Python, Jenkins. Experience: Master's degree in Software Engineering or Electronics or, have reached this level through another form of training or experience. 3-5 years Embedded software/firmware development experience, in either the mobile industry or in semiconductors. Proud software craftsman with solid BLE 5.X experience, preferably in both Link Layer and Host stack Natural team player and obsessive to learn and gain experience Spoken and written English Knowledge of design methods and software engineering processes, Microcontroller architectures and peripherals, Embedded programming in C. Strong Python programming skills Building Real Time systems on bare metal or using an RTOS, structured debugging, interpretation of PCB schematics. Practical experience using the Scrum framework Experience in technical coaching of junior team members Additional context of the role: Idea is to find a candidate with a strong BLE knowledge. The work to be done is to develop the upper level (application level) of the BLE communication protocol stack which are not yet existing. To do this, knowledge/understanding/experience of the lower levels is absolutely necessary (Link Layer and Host stack). The testing part of the job will be relatively limited to the beginning of the assignment. At that time 50% of the time should be spend within the R&D team which is currently struggling with the validation testing. Helping on this aspect will serve as an introduction to the product for the candidate. Finally, we want a senior profile as one of the tasks will be to lead the team in the "go to market strategy". The product till now is developed for use cases of specific customers but idea is to make it a mass product. The senior engineer should help here to identify what may be missing in the product to reach a broader audience, for example by comparison with competitors. This part will require again to interact with the R&D team.
23/04/2024
Project-based
Senior Connectivity Firmware/Test Engineer 1 year freelance contract + extensions after Leuven, Belgium (2 days remote per week) Within our Personal Health R&D group, we want to capture the strong market growth in ICs for hearing aids and implants, hearables, wearables, and personal health monitoring applications, health IoT. Owing to our success, our department of 40+ engineers is growing, and we have challenging opportunities for software engineers. Our System-on-Chip products employ the latest Bluetooth Smart (BLE) or NFC with our experience in ultra-low power design. We develop the full software stack from driver-level all to way to turnkey applications, enabling our customers to build their products with minimum effort. Description of services: Unconditionally technically responsible for a subsystem, application Estimate the effort for your work and contribute to reviewing the estimates of peers Execute feasibility studies to underpin the estimations Create a design for the software Organize or contribute to (mutual) reviews of designs with colleagues and Software Architect Plan your assignments and report on progress Contribute to specifying and developing automated regression test frameworks. Document functional and performance specifications, test design documentation and develop the test strategy and test specifications. Work with the development team to develop and guide the implementation of module, systems and end to end tests (functional + performance testing) to fit in the test framework. Develop test automations using Python, Jenkins. Experience: Master's degree in Software Engineering or Electronics or, have reached this level through another form of training or experience. 3-5 years Embedded software/firmware development experience, in either the mobile industry or in semiconductors. Proud software craftsman with solid BLE 5.X experience, preferably in both Link Layer and Host stack Natural team player and obsessive to learn and gain experience Spoken and written English Knowledge of design methods and software engineering processes, Microcontroller architectures and peripherals, Embedded programming in C. Strong Python programming skills Building Real Time systems on bare metal or using an RTOS, structured debugging, interpretation of PCB schematics. Practical experience using the Scrum framework Experience in technical coaching of junior team members Additional context of the role: Idea is to find a candidate with a strong BLE knowledge. The work to be done is to develop the upper level (application level) of the BLE communication protocol stack which are not yet existing. To do this, knowledge/understanding/experience of the lower levels is absolutely necessary (Link Layer and Host stack). The testing part of the job will be relatively limited to the beginning of the assignment. At that time 50% of the time should be spend within the R&D team which is currently struggling with the validation testing. Helping on this aspect will serve as an introduction to the product for the candidate. Finally, we want a senior profile as one of the tasks will be to lead the team in the "go to market strategy". The product till now is developed for use cases of specific customers but idea is to make it a mass product. The senior engineer should help here to identify what may be missing in the product to reach a broader audience, for example by comparison with competitors. This part will require again to interact with the R&D team.
Digital IC Design Engineer | Contract | Cambridge | Up to £70ph DOE | Outside IR35 | Hybrid Are you looking for a new opportunity within the Digital IC Design space? Are you looking to offer your expertise to help scale a growing team? Are you looking to join a fast-growing company working on industry leading technologies in Smartphones, AR/VR & Wearables? Then this might just be the role for you. We are working with an industry leading electronics company that operate in the precision motion solutions space with their work being applied in the Smartphone, AR/VR and Wearables sectors. They are looking to bring in a selection of IC Design Engineers with a digital bias to deliver industry leading IC RTL Design and technical mentoring to a highly skilled, close-knit team. Key Responsibilities: Digital design development for custom IC Integration including the writing of IP design specifications, coding Verilog and SystemVerilog models for simulation, synthesis and static timing analysis and writing automated simulation and verification build scripts. Building automated pre-silicon verification environment whilst supporting early development of Embedded firmware throughout start of project. Integrate and partition in-house designs and IP from third parties and wrap with modelling logic to represent mixed signal design element. Asist with the validation of new silicon chips with a mix between CI/CD automation and manual tests through electrical test equipment. Qualifications and Experience: Strong experience in digital custom IC design. Strong experience in digital IC verification (UVM, SVA, VIP, and UPF), for ASIC implementation. Strong RTL coding with Verilog and System Verilog. Strong knowledge of interface technology (I2C, SPI, UART, SWD, JTAG, etc). Strong knowledge of on-chip bus protocol (AMBA AHB, APB, AXI-Stream, etc). Experience with Linux OS, revision control (Git) and Scripting languages (Bash, Tcl, and Python). Experience with EDA tools for simulation (Siemens Quest), Synthesis (DesignCompiler). Pay rate: Up to £70 ph D.O.E outside IR35
23/04/2024
Project-based
Digital IC Design Engineer | Contract | Cambridge | Up to £70ph DOE | Outside IR35 | Hybrid Are you looking for a new opportunity within the Digital IC Design space? Are you looking to offer your expertise to help scale a growing team? Are you looking to join a fast-growing company working on industry leading technologies in Smartphones, AR/VR & Wearables? Then this might just be the role for you. We are working with an industry leading electronics company that operate in the precision motion solutions space with their work being applied in the Smartphone, AR/VR and Wearables sectors. They are looking to bring in a selection of IC Design Engineers with a digital bias to deliver industry leading IC RTL Design and technical mentoring to a highly skilled, close-knit team. Key Responsibilities: Digital design development for custom IC Integration including the writing of IP design specifications, coding Verilog and SystemVerilog models for simulation, synthesis and static timing analysis and writing automated simulation and verification build scripts. Building automated pre-silicon verification environment whilst supporting early development of Embedded firmware throughout start of project. Integrate and partition in-house designs and IP from third parties and wrap with modelling logic to represent mixed signal design element. Asist with the validation of new silicon chips with a mix between CI/CD automation and manual tests through electrical test equipment. Qualifications and Experience: Strong experience in digital custom IC design. Strong experience in digital IC verification (UVM, SVA, VIP, and UPF), for ASIC implementation. Strong RTL coding with Verilog and System Verilog. Strong knowledge of interface technology (I2C, SPI, UART, SWD, JTAG, etc). Strong knowledge of on-chip bus protocol (AMBA AHB, APB, AXI-Stream, etc). Experience with Linux OS, revision control (Git) and Scripting languages (Bash, Tcl, and Python). Experience with EDA tools for simulation (Siemens Quest), Synthesis (DesignCompiler). Pay rate: Up to £70 ph D.O.E outside IR35
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
23/04/2024
Full time
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
We are currently looking on behalf of one of our important clients for a Team Lead Hardware/Electronics Engineer (Medical Device Sector). The role is a permanent position based in Solothurn Canton with good home office allowance. Your Role: Lead a team of Hardware & Electronic Engineers. Actively drive concept generation & the analysis & development of innovative electronics solutions & system architectures of products in accordance with design, development & control processes. Hold responsibility for delivering functionally safe solutions with significant elements of cross-functional design (eg mechanical, software, firmware). Contribute to requirements definition & create design documentation & verification test plans. Drive new component introduction & obsolescence management with third party suppliers. Contribute to the continuous improvement of design & development processes. Participate in peer reviewing hardware development artifacts. Deliver work in compliance with ISO 13485 & FDA Medical Device Design Control processes. Support the team with HW related verifications including CB certifications for IEC 60601-1. Your Skills: At least 5 years professional experience in Developing Embedded Hardware Solutions, ideally including experience in Medical Devices, ensuring compliance with regulatory standards & enhancing patient care & safety. Proven experience in Leading Cross-Functional Teams. Any experience in Altium Designer, DOORS Next & Minitab is advantageous. Your Profile: Completed University Degree Hardware or Electrical Engineering (or similar). Team-oriented, collaborative & customer-focused. Fluent in English (spoken & written), German language skills are considered a plus.
22/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Team Lead Hardware/Electronics Engineer (Medical Device Sector). The role is a permanent position based in Solothurn Canton with good home office allowance. Your Role: Lead a team of Hardware & Electronic Engineers. Actively drive concept generation & the analysis & development of innovative electronics solutions & system architectures of products in accordance with design, development & control processes. Hold responsibility for delivering functionally safe solutions with significant elements of cross-functional design (eg mechanical, software, firmware). Contribute to requirements definition & create design documentation & verification test plans. Drive new component introduction & obsolescence management with third party suppliers. Contribute to the continuous improvement of design & development processes. Participate in peer reviewing hardware development artifacts. Deliver work in compliance with ISO 13485 & FDA Medical Device Design Control processes. Support the team with HW related verifications including CB certifications for IEC 60601-1. Your Skills: At least 5 years professional experience in Developing Embedded Hardware Solutions, ideally including experience in Medical Devices, ensuring compliance with regulatory standards & enhancing patient care & safety. Proven experience in Leading Cross-Functional Teams. Any experience in Altium Designer, DOORS Next & Minitab is advantageous. Your Profile: Completed University Degree Hardware or Electrical Engineering (or similar). Team-oriented, collaborative & customer-focused. Fluent in English (spoken & written), German language skills are considered a plus.
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
22/04/2024
Full time
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. 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