Title: AWS Networking Specialist Department: Information Technology - AWS Networking Team Reports to: CCOE Product Manager Job Summary: As an AWS Networking Specialist, you will be a part of a dynamic team responsible for designing, implementing, and maintaining the networking infrastructure within the AWS ecosystem. Your role will involve IP address management, DNS resolution, domain name delegation, NTP services, and core networking tasks to ensure efficient and secure operations of our cloud services. Key Responsibilities: IP Address Allocation: Manage IP address allocation, reservation policies, and utilization within AWS. Troubleshoot and resolve IP address-related issues. DNS Resolution: Configure and optimize DNS services within AWS. Ensure the availability and security of DNS records for domains. Domain Name Delegation: Handle domain name delegation for AWS-hosted domains. Update DNS records and ensure proper domain name resolution. NTP Service (Cloud only): Implement and manage cloud-based Network Time Protocol services. Monitor NTP services to maintain accurate and synchronized timekeeping. Core Networking: Design and maintain AWS network infrastructure, including VPCs, subnets, and security groups. Manage VPNs and implement network segmentation and access controls. Development & Maintenance: Manage and perform maintenance on cloud-based network services. Develop and implement new features as required. Skills and Expertise: Strong proficiency in AWS networking services like Cloud WAN, Transit Gateways, and Route 53. In-depth knowledge of IP Addressing, subnetting, and routing. Expertise in DNS and domain name administration. Familiarity with cloud-based NTP solutions. Proficiency in core networking concepts, including VPC design and security. Implement and maintain IAC using Terraform via GitHub Actions. Collaboration & Design: Collaborate with product families to design and deploy new capabilities. Monitor and troubleshoot to identify and resolve service issues proactively. Optimization & Cost Management: Review and optimize cloud resource costs for efficient utilization. Documentation & Control: Create and maintain documentation for services, including how-to guides. Manage infrastructure code using version control systems like GitHub. Continuous Learning & Improvement: Stay informed on AWS services, features, and cloud technologies. Resolve incidents and conduct root cause analysis to prevent recurrence. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. AWS Certification or equivalent experience. Experience with Scripting in Python and using Terraform for IAC. Familiarity with GitHub and GitHub Actions. Proven analytical and problem-solving abilities. Excellent communication and documentation skills. Work Environment: This position may require on-call availability and may necessitate occasional travel. The AWS Networking Specialist should be comfortable working in a fast-paced, collaborative environment, and be committed to achieving operational excellence and innovation.
24/04/2024
Project-based
Title: AWS Networking Specialist Department: Information Technology - AWS Networking Team Reports to: CCOE Product Manager Job Summary: As an AWS Networking Specialist, you will be a part of a dynamic team responsible for designing, implementing, and maintaining the networking infrastructure within the AWS ecosystem. Your role will involve IP address management, DNS resolution, domain name delegation, NTP services, and core networking tasks to ensure efficient and secure operations of our cloud services. Key Responsibilities: IP Address Allocation: Manage IP address allocation, reservation policies, and utilization within AWS. Troubleshoot and resolve IP address-related issues. DNS Resolution: Configure and optimize DNS services within AWS. Ensure the availability and security of DNS records for domains. Domain Name Delegation: Handle domain name delegation for AWS-hosted domains. Update DNS records and ensure proper domain name resolution. NTP Service (Cloud only): Implement and manage cloud-based Network Time Protocol services. Monitor NTP services to maintain accurate and synchronized timekeeping. Core Networking: Design and maintain AWS network infrastructure, including VPCs, subnets, and security groups. Manage VPNs and implement network segmentation and access controls. Development & Maintenance: Manage and perform maintenance on cloud-based network services. Develop and implement new features as required. Skills and Expertise: Strong proficiency in AWS networking services like Cloud WAN, Transit Gateways, and Route 53. In-depth knowledge of IP Addressing, subnetting, and routing. Expertise in DNS and domain name administration. Familiarity with cloud-based NTP solutions. Proficiency in core networking concepts, including VPC design and security. Implement and maintain IAC using Terraform via GitHub Actions. Collaboration & Design: Collaborate with product families to design and deploy new capabilities. Monitor and troubleshoot to identify and resolve service issues proactively. Optimization & Cost Management: Review and optimize cloud resource costs for efficient utilization. Documentation & Control: Create and maintain documentation for services, including how-to guides. Manage infrastructure code using version control systems like GitHub. Continuous Learning & Improvement: Stay informed on AWS services, features, and cloud technologies. Resolve incidents and conduct root cause analysis to prevent recurrence. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. AWS Certification or equivalent experience. Experience with Scripting in Python and using Terraform for IAC. Familiarity with GitHub and GitHub Actions. Proven analytical and problem-solving abilities. Excellent communication and documentation skills. Work Environment: This position may require on-call availability and may necessitate occasional travel. The AWS Networking Specialist should be comfortable working in a fast-paced, collaborative environment, and be committed to achieving operational excellence and innovation.
End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support On a rotation basis 24/7 on-call, nights and weekends Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User.
24/04/2024
Project-based
End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support On a rotation basis 24/7 on-call, nights and weekends Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
19/04/2024
Project-based
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.