Global Technology Solutions Ltd
Edinburgh, Midlothian
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
23/04/2024
Project-based
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Site Reliability Engineer Currently seeking an experienced SRE to join a cloud team and support the deployment of global products. In this role, you'll be responsible for setting up production and internal environments, providing 24/7 first-line engineering support, and driving effective resolutions of product issues with our engineering teams. For this opportunity, onsite presence is required once a month to either the London or Bristol office. Key Responsibilities: Setting up and maintaining infrastructure & product reliability monitoring and alerting Maintaining and enhancing CI/CD tooling, Terraform scripts, and engineering operational documentation Providing expertise in building and maintaining product operational documentation and SRE practices Supporting security and compliance governance in production environments Collaborating closely with cross-functional teams across multiple regions Tech Stack: Terraform for Infrastructure as Code Jenkins or CircleCI for continuous integration pipelines Kubernetes and containers Public cloud platforms (GCP ideally or AWS) Programming languages: Python or Go To be a great fit for this role, you should have enterprise experience in SRE, DevOps, or production engineering, with proficiency in the above tech stack. Expertise in deploying and monitoring highly scalable products, and an understanding of SRE best practices and observability principles are essential. If this appeals and you would like to hear more about the opportunity, which can reach up to £75,000 then apply below or pop me a message to my email: (see below) and we can talk through the role and expectations. Site Reliability Engineer
23/04/2024
Full time
Site Reliability Engineer Currently seeking an experienced SRE to join a cloud team and support the deployment of global products. In this role, you'll be responsible for setting up production and internal environments, providing 24/7 first-line engineering support, and driving effective resolutions of product issues with our engineering teams. For this opportunity, onsite presence is required once a month to either the London or Bristol office. Key Responsibilities: Setting up and maintaining infrastructure & product reliability monitoring and alerting Maintaining and enhancing CI/CD tooling, Terraform scripts, and engineering operational documentation Providing expertise in building and maintaining product operational documentation and SRE practices Supporting security and compliance governance in production environments Collaborating closely with cross-functional teams across multiple regions Tech Stack: Terraform for Infrastructure as Code Jenkins or CircleCI for continuous integration pipelines Kubernetes and containers Public cloud platforms (GCP ideally or AWS) Programming languages: Python or Go To be a great fit for this role, you should have enterprise experience in SRE, DevOps, or production engineering, with proficiency in the above tech stack. Expertise in deploying and monitoring highly scalable products, and an understanding of SRE best practices and observability principles are essential. If this appeals and you would like to hear more about the opportunity, which can reach up to £75,000 then apply below or pop me a message to my email: (see below) and we can talk through the role and expectations. Site Reliability Engineer
Mechaniker (m/w/d) - pharmazeutischen Produktion/GMP/Google- und Standard PC- Programmen/Lean/Agile/Pikettdienst/Deutsch Projekt : Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen Mechaniker (m/w/d). Hintergrund : Bei Roche arbeiten 94'000 Menschen in über 100 Ländern an der Zukunft der Gesundheitsversorgung. Gemeinsam wurden wir eines der führenden, forschenden Pharmaunternehmen. Unser Erfolg basiert auf Innovation, Neugier und Diversität. Mit seinen 1400 Mitarbeitenden stellt das Produktionszentrum Kaiseraugst (PTGA) die ununterbrochene Patientenversorgung mit qualitativ hochwertigen Medikamenten sicher. PTGA steht für die höchsten Standards der pharmazeutischen Herstellung, das grösste, innovativste Verpackungszentrum der Roche und die Versorgung von mehr als 120 Ländern. Aufgrund der Steigerung der Produktion muss ab 2025 ein vollkontinuierlicher Schichtbetrieb eingeführt werden (= 3 Tage Frühschicht, 3 Tage Spätschicht, 3 Tage frei ) Der oder die perfekte Kandidat/in : ist eine positiv denkende, integre und selbstreflektierende Persönlichkeit mit starken Team- Fähigkeiten. In diesem Sinne bringt die Person eine offene und kollaborative Einstellung und Denkweise mit, die sie für die erfolgreiche Arbeit in einem Team und bereichsübergreifend benötigt. Der/die Kandidat:in übernimmt Verantwortung und lebt eine offene Speak-Up und Fehlerkultur. Ausserdem besitzt die Person eine abgeschlossene Ausbildung als Instandhaltungsmechaniker und 3 Jahre Berufserfahrung in der Instandhaltung. Aufgaben: * Verantwortung für die GMP-gerechte Wartung/Instandhaltung und Störungsbehebung an den Produktionsanlagen innerhalb des Wertstromes Solids DP, welcher für die Herstellung von Tabletten,Kapseln und Abfüllung von Pulver in Flaschen zuständig ist * Zuständigkeit für die mechanische Verfügbarkeit der Prozessanlagen, inkl. Produktionsbetreuung, Störungsbehebung, Wartung und Problemlösung an hochautomatisierten Anlagen (First Level Support) * Mithilfe bei der Erhöhung der Anlagenverfügbarkeit * Selbständige Durchführung von geplanten Instandhaltungstätigkeiten. Erstellen und optimieren der Wartungspläne * Mitarbeit bei der Erstellung und Optimierung von SOPs * Sicheres arbeiten im GMP-Umfeld und GMP-gerechte Dokumentation . Selbstständiges Erarbeiten und Ausführen kleinerer Anlagenoptimierungen unter Einhaltung des Technical Change Management" * Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmassnahmen (KVP) * Bereitschaft zum 2-Schichtbetrieb und Pikettdienst * Bereitschaft für das Arbeiten in einem selbst organisierten Team mit hohem Mass an * Eigenverantwortung in einem offenen und kollaborativen Umfeld * Gemeinsam mit dem Team LPS Methoden und Werkzeuge vorantreiben und im Tagesgeschäft leben * Einbringen von Ideen zur Verbesserung der Qualität, Effizienz der Anlagen, Kostenreduktion der Prozesse, und Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmassnahmen (KVP) Must Haves: * eine abgeschlossene Berufsausbildung als Instandhaltungsmechaniker/in oder vergleichbare Ausbildung * Berufserfahrung in der pharmazeutischen Produktion, Entwicklung, Qualitätssicherung und -kontrolle oder einer ähnlichen Industrie * Mind. 3 Jahre Berufserfahrung in der Instandhaltung idealerweise in der pharmazeutischen Produktion oder in einem stark regulierten Umfeld * Routinierter Umgang mit IT-Systemen (z.B. sichere Anwendung von Google- und Standard PC- Programmen) * Sehr gute Kommunikationsfähigkeiten in Wort und Schrift in Deutsch * Schnelle Auffassungsgabe und grosses Interesse an technischen Abläufen * Grosse Bereitschaft und Neugier, sich flexibel weiterzuentwickeln und im Sinne der Polyvalenz bereichsübergreifend zu lernen * Eine teamorientierte Denkweise mit Blick auf stete Verbesserung der Prozesse und die Fähigkeit in einem sich ständig veränderndem Umfeld konstante Leistung auf hohem Niveau zu erbringen * Kenntnisse und überzeugter Einsatz bezüglich Prozessverbesserungen (z.B. Lean Production System)sowie Agile Management sind von Vorteil * Fähigkeit und Offenheit, die Chancen und die Vorteile von Veränderungen zu erkennen und zu leben. In Diesem Sinne ist ein Interesse in den Bereichen Coaching und Change Management von Vorteil * Hohe Teamfähigkeit und Lösungsorientierung sowie kollaborative Arbeitsweise * Vorausschauendes Denken und Handeln und ausgeprägte Fähigkeiten im konzeptionellen Bereich * Exakte und zuverlässige Arbeitsweise auch unter zeitlicher Belastung * Sichere Anwendung von Standard PC-Programme Nice to haves: * Kenntnisse im SAP-PM-Modul * Englischkenntnisse Reference No.: 923390SDA Rolle : Mechaniker Industry : Pharma Location : Kaiseraugst Workload : 100% (kontinuierliches Schichtmodell: Pikettdienst 00.00 - 06.00 Uhr durchgehend (6 Tage im Monat) Start : 01.07.2024 (Spätestmögliches Startdatum: 01.09.2024) Duration : 18 Deadline : 07.05.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
23/04/2024
Project-based
Mechaniker (m/w/d) - pharmazeutischen Produktion/GMP/Google- und Standard PC- Programmen/Lean/Agile/Pikettdienst/Deutsch Projekt : Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen Mechaniker (m/w/d). Hintergrund : Bei Roche arbeiten 94'000 Menschen in über 100 Ländern an der Zukunft der Gesundheitsversorgung. Gemeinsam wurden wir eines der führenden, forschenden Pharmaunternehmen. Unser Erfolg basiert auf Innovation, Neugier und Diversität. Mit seinen 1400 Mitarbeitenden stellt das Produktionszentrum Kaiseraugst (PTGA) die ununterbrochene Patientenversorgung mit qualitativ hochwertigen Medikamenten sicher. PTGA steht für die höchsten Standards der pharmazeutischen Herstellung, das grösste, innovativste Verpackungszentrum der Roche und die Versorgung von mehr als 120 Ländern. Aufgrund der Steigerung der Produktion muss ab 2025 ein vollkontinuierlicher Schichtbetrieb eingeführt werden (= 3 Tage Frühschicht, 3 Tage Spätschicht, 3 Tage frei ) Der oder die perfekte Kandidat/in : ist eine positiv denkende, integre und selbstreflektierende Persönlichkeit mit starken Team- Fähigkeiten. In diesem Sinne bringt die Person eine offene und kollaborative Einstellung und Denkweise mit, die sie für die erfolgreiche Arbeit in einem Team und bereichsübergreifend benötigt. Der/die Kandidat:in übernimmt Verantwortung und lebt eine offene Speak-Up und Fehlerkultur. Ausserdem besitzt die Person eine abgeschlossene Ausbildung als Instandhaltungsmechaniker und 3 Jahre Berufserfahrung in der Instandhaltung. Aufgaben: * Verantwortung für die GMP-gerechte Wartung/Instandhaltung und Störungsbehebung an den Produktionsanlagen innerhalb des Wertstromes Solids DP, welcher für die Herstellung von Tabletten,Kapseln und Abfüllung von Pulver in Flaschen zuständig ist * Zuständigkeit für die mechanische Verfügbarkeit der Prozessanlagen, inkl. Produktionsbetreuung, Störungsbehebung, Wartung und Problemlösung an hochautomatisierten Anlagen (First Level Support) * Mithilfe bei der Erhöhung der Anlagenverfügbarkeit * Selbständige Durchführung von geplanten Instandhaltungstätigkeiten. Erstellen und optimieren der Wartungspläne * Mitarbeit bei der Erstellung und Optimierung von SOPs * Sicheres arbeiten im GMP-Umfeld und GMP-gerechte Dokumentation . Selbstständiges Erarbeiten und Ausführen kleinerer Anlagenoptimierungen unter Einhaltung des Technical Change Management" * Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmassnahmen (KVP) * Bereitschaft zum 2-Schichtbetrieb und Pikettdienst * Bereitschaft für das Arbeiten in einem selbst organisierten Team mit hohem Mass an * Eigenverantwortung in einem offenen und kollaborativen Umfeld * Gemeinsam mit dem Team LPS Methoden und Werkzeuge vorantreiben und im Tagesgeschäft leben * Einbringen von Ideen zur Verbesserung der Qualität, Effizienz der Anlagen, Kostenreduktion der Prozesse, und Mitarbeit und Umsetzung von kontinuierlichen Verbesserungsmassnahmen (KVP) Must Haves: * eine abgeschlossene Berufsausbildung als Instandhaltungsmechaniker/in oder vergleichbare Ausbildung * Berufserfahrung in der pharmazeutischen Produktion, Entwicklung, Qualitätssicherung und -kontrolle oder einer ähnlichen Industrie * Mind. 3 Jahre Berufserfahrung in der Instandhaltung idealerweise in der pharmazeutischen Produktion oder in einem stark regulierten Umfeld * Routinierter Umgang mit IT-Systemen (z.B. sichere Anwendung von Google- und Standard PC- Programmen) * Sehr gute Kommunikationsfähigkeiten in Wort und Schrift in Deutsch * Schnelle Auffassungsgabe und grosses Interesse an technischen Abläufen * Grosse Bereitschaft und Neugier, sich flexibel weiterzuentwickeln und im Sinne der Polyvalenz bereichsübergreifend zu lernen * Eine teamorientierte Denkweise mit Blick auf stete Verbesserung der Prozesse und die Fähigkeit in einem sich ständig veränderndem Umfeld konstante Leistung auf hohem Niveau zu erbringen * Kenntnisse und überzeugter Einsatz bezüglich Prozessverbesserungen (z.B. Lean Production System)sowie Agile Management sind von Vorteil * Fähigkeit und Offenheit, die Chancen und die Vorteile von Veränderungen zu erkennen und zu leben. In Diesem Sinne ist ein Interesse in den Bereichen Coaching und Change Management von Vorteil * Hohe Teamfähigkeit und Lösungsorientierung sowie kollaborative Arbeitsweise * Vorausschauendes Denken und Handeln und ausgeprägte Fähigkeiten im konzeptionellen Bereich * Exakte und zuverlässige Arbeitsweise auch unter zeitlicher Belastung * Sichere Anwendung von Standard PC-Programme Nice to haves: * Kenntnisse im SAP-PM-Modul * Englischkenntnisse Reference No.: 923390SDA Rolle : Mechaniker Industry : Pharma Location : Kaiseraugst Workload : 100% (kontinuierliches Schichtmodell: Pikettdienst 00.00 - 06.00 Uhr durchgehend (6 Tage im Monat) Start : 01.07.2024 (Spätestmögliches Startdatum: 01.09.2024) Duration : 18 Deadline : 07.05.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
Are you an IT Infrastructure Engineer who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. So what's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £35k - £43k, dependent on experience. The progression opportunity to move up to a Senior IT Infrastructure Engineer position, which goes up to £50k. Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical Servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements: Windows Server (2012, 2016, 2019) - Ability to support to 3rd line level. Virtualisation knowledge (eg VMware, Hyper-V) An understanding of the concepts of Storage. A knowledge of Cisco Firewalls. An understanding of Cloud technologies, such as Microsoft Azure, would be beneficial, but definitely not essential as training can be provided. A knowledge of Microsoft 365 would be beneficial, but definitely not essential as training can be provided. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and progression opportunities, who prioritise the investment in new technology to support their users and make a genuinely positive different. PLEASE APPLY NOW AND DON'T MISS OUT!
23/04/2024
Full time
Are you an IT Infrastructure Engineer who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. So what's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £35k - £43k, dependent on experience. The progression opportunity to move up to a Senior IT Infrastructure Engineer position, which goes up to £50k. Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical Servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements: Windows Server (2012, 2016, 2019) - Ability to support to 3rd line level. Virtualisation knowledge (eg VMware, Hyper-V) An understanding of the concepts of Storage. A knowledge of Cisco Firewalls. An understanding of Cloud technologies, such as Microsoft Azure, would be beneficial, but definitely not essential as training can be provided. A knowledge of Microsoft 365 would be beneficial, but definitely not essential as training can be provided. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and progression opportunities, who prioritise the investment in new technology to support their users and make a genuinely positive different. PLEASE APPLY NOW AND DON'T MISS OUT!
New Jersey Department of Children and Families
Trenton, New Jersey
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
23/04/2024
Full time
Government Representative 2 Program Evaluator (Posting ) The Department of Children and Families (DCF), Office of Applied Research and Evaluation has an opportunity for a qualified individual to fill a Program Evaluator position. The DCF seeks a candidate with strong analytical and methodological expertise in program evaluation to lead the design and implementation of program evaluations and continuous quality improvement processes focused on DCF's services for adolescents transitioning out of foster care. Anticipated tasks of this position include: * Lead the design and implementation of evaluation projects using qualitative and quantitative methods. * Coordinate and manage evaluation teams consisting of both research and programmatic staff. * Review, summarize, and communicate findings from relevant scientific and national literature related to evaluation projects. * Participate in the design of research protocols and evaluation plans. * Develop and maintain data collection tools, data collection systems and databases, as needed. * Participate in fieldwork and data collection efforts. * Maintain analytical files including analytical outputs and tables with evaluation findings. * Design and participate in continuous quality improvement processes related to DCF programs and services. * Create and maintain standardized reports and data visualizations. * Facilitate data-driven conversations aimed at improving program performance and outcomes. * Analyze qualitative and quantitative data using software packages such as Excel and SPSS. * Develop interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings to stakeholders at multiple levels and with various backgrounds through presentations and written products. * Partner with external research institutions to facilitate successful implementation of external evaluations of DCF programs. * Support the development and maintenance of interactive data dashboards and visualizations using Tableau for program partners and stakeholders. * Collaborate with stakeholder groups to implement evaluation projects, interpret data and develop recommendations. * Communicate findings through presentations and written products to both internal and external partners. * Manage project activities, maintain workplans, develop meeting agendas and notes, and ensure adherence to timelines. * Participate in professional development opportunities as appropriate. SPECIAL NOTE : This position is located in Trenton, NJ and may be eligible to work remotely for up to two days in a calendar week. REQUIREMENTS EDUCATION: Graduation from an accredited college or university with a Master's degree in a discipline appropriate to this position such as Public Health, Social Work, Psychology or other Social Science field. PhD is preferred. EXPERIENCE: Successful candidates will have at least two (2) years of experience in public health, child welfare, health services, or epidemiological research and program evaluation. NOTE: A Doctorate in a discipline appropriate to the position may be substituted for two (2) years of experience indicated above. SPECIAL NOTE: Proven qualitative and quantitative analysis skills. Experience creating data visualizations preferred, particularly using Tableau. Proven track record of delivering accurate, comprehensive results within tight deadlines. Excellent oral and written communication skills. Ability to work well both independently and in teams. Excellent problem-solving, collaboration and organizational skills. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website, email: (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website SALARY: $95,000 TO APPLY: You must submit a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Please indicate in your cover letter the Posting # and where you found this job opportunity. Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/04/2024
Project-based
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
23/04/2024
Full time
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
Dynamics 365 Support Analyst - F&O Remote £50,000 I'm currently partnered with a global manufacturing organisation to support them on their journey in finding a top grade Support Analyst, to support end users of the D365 system (both ERP and CRM, but with a particular focus on ERP). The business is looking for a curious candidate who can think on their feet and own their tickets - you will be responsible for triaging requests and challenging these if necessary - all whilst delivering first class customer service. You will be managing tickets at both first and second line. Additional responsibilities will also cover managing training documentation and testing activities. To be considered for the role you should be able to demonstrate: Experience supporting Dynamics CRM & ERP across various modules, but a warehousing. supply chain/manufacturing focus would be advantageous International/global support experience is a bonus This is a remote role but there may rarely be a requirement to travel internationally or to a UK based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
22/04/2024
Full time
Dynamics 365 Support Analyst - F&O Remote £50,000 I'm currently partnered with a global manufacturing organisation to support them on their journey in finding a top grade Support Analyst, to support end users of the D365 system (both ERP and CRM, but with a particular focus on ERP). The business is looking for a curious candidate who can think on their feet and own their tickets - you will be responsible for triaging requests and challenging these if necessary - all whilst delivering first class customer service. You will be managing tickets at both first and second line. Additional responsibilities will also cover managing training documentation and testing activities. To be considered for the role you should be able to demonstrate: Experience supporting Dynamics CRM & ERP across various modules, but a warehousing. supply chain/manufacturing focus would be advantageous International/global support experience is a bonus This is a remote role but there may rarely be a requirement to travel internationally or to a UK based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.
22/04/2024
Full time
Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile. The Company & Opportunity: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology, are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in their Derby office. The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/Azure). Candidates must work within a reasonable commuting distance of Derby. Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Strong Docker/Kubernetes (containerisation), Git (or similar), AWS, Azure (DevOps pipelines). Linux support/administration (strong understanding of the Linux Ecosystem) Proven experience as a Cloud Infrastructure Engineer, working with Development/QA Teams, with a strong understanding of the development life cycle (Sprints/Scrum and/or Agile etc). Commercial experience supporting On-Prem applications/tools. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server Configurations, Cabinets, Network Components, Data Centers, Switches & Firewalls etc. An in-depth (very much a hands-on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting/Process Automation eg, Ansible; Monitoring and System Analytics, CICD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update Docker stacks to a Docker Swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in the Derby office, with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Hybrid Infrastructure Engineer - AWS, Linux, Docker/Kubernetes, CICD, Agile.
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
22/04/2024
Project-based
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
22/04/2024
Full time
Exciting Opportunity for Embedded Design Engineer Are you a talented Embedded Design Engineer looking for a challenging and rewarding permanent position? Our client, a leading technology company, is seeking a skilled professional to join their dynamic team and contribute to the design and development of world-beating products. In this role, you will play a crucial part in supporting the UK-based Embedded team through an extremely busy period, juggling both New Product Development and delivering customer-funded projects based around existing product ranges. While the primary focus will be on Datalink products, you may also be asked to support other product lines within the company. Key responsibilities include: Designing firmware/software for processors and microcontrollers using Embedded C Developing solutions using Linux Creating firmware for FPGAs using VHDL/DSP Supporting production and manufacturing teams Troubleshooting firmware, software, and system issues Testing and debugging new and existing designs Creating comprehensive documentation, including requirement specifications, test plans, user information, and API documents The ideal candidate will have a minimum of 3 years of experience in an equivalent role and possess a strong skill set in C/C++, Embedded Linux, and FPGA development. Experience with DVB-T, datalink/radio technologies, video, and broadcast is a plus. A degree in electronics, computer science, or a related subject is desirable. Our client offers a competitive salary, excellent benefits, and a supportive work environment that encourages professional growth and development. If you're a self-motivated, enthusiastic team player with strong interpersonal skills and a desire to make an impact, we'd love to hear from you. Apply now and take the first step towards an exciting new chapter in your career!
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
19/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
19/04/2024
Project-based
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Your new company Innovative, growing and definitely the place to be. My client has engaged with Hays exclusively to grow their technology team to allow the exciting growth plans ahead. An innovative, elite tech-first business that specialise in managing investments for hedge funds, VC enterprises and private equity firms. They are insistent on working at the sharp edge of technology, and I am seeking 2 talented individuals looking for a new and exciting challenge to join their Customer Success Team. This role will bring no end to job satisfaction, you'll be challenged and therefore well rewarded, you'll work as part of a slick and effective team, and you'll be joining in a period of exciting growth. Your new role This is a technical support role, working within the Customer Success team and alongside the development teams. It's all about resolving problems, fixing critical issues, testing, log reading and being proactive in approach. The role requires you to bring your SQL 'A-Game'. What you'll need to succeed * SQL experience (preferably PostgreSQL or MS SQL) is a must and is non-negotiable * Advanced Excel skills * Linux and Python are desirable * Some knowledge of financial markets would be beneficia * Outstanding communication skills* Good problem-solving and analytical skills * Ability to work under pressure and meet deadlines * Self-organised, business-orientated, self-starter * Must be detail orientated * Proven ability to analyse data and ensure accuracy * Ability to multitask, prioritise and manage time effectively * Strong collaboration and teamwork skills What you'll get in return In addition to a competitive salary and discretionary bonus, you'll get a generous holiday allowance, private healthcare and access to flexible benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/04/2024
Full time
Your new company Innovative, growing and definitely the place to be. My client has engaged with Hays exclusively to grow their technology team to allow the exciting growth plans ahead. An innovative, elite tech-first business that specialise in managing investments for hedge funds, VC enterprises and private equity firms. They are insistent on working at the sharp edge of technology, and I am seeking 2 talented individuals looking for a new and exciting challenge to join their Customer Success Team. This role will bring no end to job satisfaction, you'll be challenged and therefore well rewarded, you'll work as part of a slick and effective team, and you'll be joining in a period of exciting growth. Your new role This is a technical support role, working within the Customer Success team and alongside the development teams. It's all about resolving problems, fixing critical issues, testing, log reading and being proactive in approach. The role requires you to bring your SQL 'A-Game'. What you'll need to succeed * SQL experience (preferably PostgreSQL or MS SQL) is a must and is non-negotiable * Advanced Excel skills * Linux and Python are desirable * Some knowledge of financial markets would be beneficia * Outstanding communication skills* Good problem-solving and analytical skills * Ability to work under pressure and meet deadlines * Self-organised, business-orientated, self-starter * Must be detail orientated * Proven ability to analyse data and ensure accuracy * Ability to multitask, prioritise and manage time effectively * Strong collaboration and teamwork skills What you'll get in return In addition to a competitive salary and discretionary bonus, you'll get a generous holiday allowance, private healthcare and access to flexible benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
iO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: DV Day to day, you'll work with an established, forward thinking, and responsive team. You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV.
19/04/2024
Full time
iO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: DV Day to day, you'll work with an established, forward thinking, and responsive team. You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV.
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
19/04/2024
Project-based
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
As a Principal .NET Developer, you will report to the Director of Software Engineering based in Cork. You will play a key role in the development, architecture, maintenance, and technical direction of the Connected Services Cloud. You will be part of a growing cross-functional team of Mobile, Web, Embedded software engineers, UI/UX engineers, and product owners. Responsibilities Full end-to-end ownership of software product design and delivery Work closely with internal teams to bring a Quality First mentality and shift testing left. Cultivate a positive attitude and willingness to take on new tasks as they arise. Take part in code reviews for various languages and services Gather and define specifications and requirements based on technical needs. Operate both individually and in Tandem with other team members Work on bug fixing and improving application performance. Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues. Participate in the use of CI, source control, tracking systems, and development tools. Work closely with our Embedded, Mobile, and Web Engineering Managers and Architect on the technical direction of the Cloud. Requirements 8+ years' experience of .NET Experience Designing APIs and distributed systems. Knowledge of orchestration and containerisation technologies (such as Docker and Kubernetes). Knowledge of message queuing technologies and frameworks. Expertise in using observability, monitoring, and analytics technologies to inform choices. Knowledge of CI/CD pipelines and how to incorporate testing frameworks into them. Experience with both relational and non-relational databases (MongoDB, Snowflake, MariaDB, ArangoDB, etc). Backend microservice development experience, encompassing NoSQL, asynchronous messaging (such as Rabbit), and REST. Knowledge of AWS, Azure, and/or Google Cloud Platform, among other cloud providers. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. I am a Principal consultant for Hays Technology, specialising in .NET technologies, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/04/2024
Full time
As a Principal .NET Developer, you will report to the Director of Software Engineering based in Cork. You will play a key role in the development, architecture, maintenance, and technical direction of the Connected Services Cloud. You will be part of a growing cross-functional team of Mobile, Web, Embedded software engineers, UI/UX engineers, and product owners. Responsibilities Full end-to-end ownership of software product design and delivery Work closely with internal teams to bring a Quality First mentality and shift testing left. Cultivate a positive attitude and willingness to take on new tasks as they arise. Take part in code reviews for various languages and services Gather and define specifications and requirements based on technical needs. Operate both individually and in Tandem with other team members Work on bug fixing and improving application performance. Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues. Participate in the use of CI, source control, tracking systems, and development tools. Work closely with our Embedded, Mobile, and Web Engineering Managers and Architect on the technical direction of the Cloud. Requirements 8+ years' experience of .NET Experience Designing APIs and distributed systems. Knowledge of orchestration and containerisation technologies (such as Docker and Kubernetes). Knowledge of message queuing technologies and frameworks. Expertise in using observability, monitoring, and analytics technologies to inform choices. Knowledge of CI/CD pipelines and how to incorporate testing frameworks into them. Experience with both relational and non-relational databases (MongoDB, Snowflake, MariaDB, ArangoDB, etc). Backend microservice development experience, encompassing NoSQL, asynchronous messaging (such as Rabbit), and REST. Knowledge of AWS, Azure, and/or Google Cloud Platform, among other cloud providers. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. I am a Principal consultant for Hays Technology, specialising in .NET technologies, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
New Jersey Department of Children and Families
Trenton, New Jersey
Software Development Specialist 1 3 Positions (Posting 153-24) The Department of Children and Families (DCF), Office of Information Technology seeks three (3) qualified candidates for our Software Development Specialist 1 vacancies. These positions will be located in Trenton, NJ. Under close supervision and monitoring in a state or local government agency, the Software Development Specialists perform analysis, maintenance, programming and support work on modules of existing systems; may develop web applications or websites; does other related work. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience in programming, systems programming, or computer analysis. OR Possession of a Bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. OR Possession of a Master's degree in an information technology field. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. SPECIAL NOTE : Good understanding of Java Web Applications. Knowledge of Java, Servlets, JSP, J2EE, HTML, JavaScript. Knowledge of struts framework; knowledge and implementation of Object-Oriented Concepts and Design Patterns. Ability to multitask and work in a fast-paced environment; ability to communicate effectively with developers and business analysts; team player that can work independently. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their website (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY : $60,062.18 - $85,033.04 TO APPLY: Forward a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Include the Job Posting # in the subject line of your email.Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
19/04/2024
Full time
Software Development Specialist 1 3 Positions (Posting 153-24) The Department of Children and Families (DCF), Office of Information Technology seeks three (3) qualified candidates for our Software Development Specialist 1 vacancies. These positions will be located in Trenton, NJ. Under close supervision and monitoring in a state or local government agency, the Software Development Specialists perform analysis, maintenance, programming and support work on modules of existing systems; may develop web applications or websites; does other related work. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience in programming, systems programming, or computer analysis. OR Possession of a Bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. OR Possession of a Master's degree in an information technology field. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. SPECIAL NOTE : Good understanding of Java Web Applications. Knowledge of Java, Servlets, JSP, J2EE, HTML, JavaScript. Knowledge of struts framework; knowledge and implementation of Object-Oriented Concepts and Design Patterns. Ability to multitask and work in a fast-paced environment; ability to communicate effectively with developers and business analysts; team player that can work independently. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their website (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY : $60,062.18 - $85,033.04 TO APPLY: Forward a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Include the Job Posting # in the subject line of your email.Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.