Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
19/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Onsite 2nd Line Engineer Dorset Up to £37,000 + benefits Security Clearance required As an experienced Engineer, you will come with a background in troubleshooting, maintaining, and supporting a diverse range of systems. You're good at effectively prioritising and managing multiple open issues simultaneously, paying meticulous attention to detail. Your ability to work independently will be valued along with your experience with: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix (XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 You will work on site 5 days a week, so you will be someone who really enjoys face to face interaction. You will certainly be part of something very exciting with great plans in the pipeline. * Due to the nature of this role, you must be SC Cleared or willing to go through SC Clearance, so it important that you have been in the UK for at least 5 years.
19/04/2024
Full time
Onsite 2nd Line Engineer Dorset Up to £37,000 + benefits Security Clearance required As an experienced Engineer, you will come with a background in troubleshooting, maintaining, and supporting a diverse range of systems. You're good at effectively prioritising and managing multiple open issues simultaneously, paying meticulous attention to detail. Your ability to work independently will be valued along with your experience with: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix (XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 You will work on site 5 days a week, so you will be someone who really enjoys face to face interaction. You will certainly be part of something very exciting with great plans in the pipeline. * Due to the nature of this role, you must be SC Cleared or willing to go through SC Clearance, so it important that you have been in the UK for at least 5 years.
World Class Defence Organisation based in Bristol is currently looking to recruit 7x C++/Java Software Engineer subcontractors on an initial 6 month contract. The role will be onsite but a 4 day working week (Monday to Thursday) is OK. Contract Duration: 6 months initially and then ongoing Hourly Rate: £70.00ph (Umbrella) Essential: Knowledge of C++ or Core Java. Having both is desirable. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Desirable: Knowledge includes, Java FX, QT, MISRA and Google Understanding of Linux command line. Python skills could help. Software Engineer C++ and Java Job Description: The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. We also facilitate the integration of products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in C++ and/or Core Java. We are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system. To undertake a full range of engineering activities in line with relevant company processes and standards. Must be capable of taking ownership of features. The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware. Depending on the skills and experience of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification. The role will include supporting the production of project documentation. Skillset/experience required: A Software Engineer capable of design, development and proving of complex software products. The ability to communicate technical issues with other engineers and stakeholders from different skill areas. Experience operating as part of a collaborative Agile team. Knowledge of Software development practices and processes is required. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Mandatory knowledge of C++ or Core Java. Having both is desirable Desirable knowledge includes, Java FX, QT, MISRA and Google Test.
19/04/2024
Project-based
World Class Defence Organisation based in Bristol is currently looking to recruit 7x C++/Java Software Engineer subcontractors on an initial 6 month contract. The role will be onsite but a 4 day working week (Monday to Thursday) is OK. Contract Duration: 6 months initially and then ongoing Hourly Rate: £70.00ph (Umbrella) Essential: Knowledge of C++ or Core Java. Having both is desirable. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Desirable: Knowledge includes, Java FX, QT, MISRA and Google Understanding of Linux command line. Python skills could help. Software Engineer C++ and Java Job Description: The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. We also facilitate the integration of products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in C++ and/or Core Java. We are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system. To undertake a full range of engineering activities in line with relevant company processes and standards. Must be capable of taking ownership of features. The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware. Depending on the skills and experience of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification. The role will include supporting the production of project documentation. Skillset/experience required: A Software Engineer capable of design, development and proving of complex software products. The ability to communicate technical issues with other engineers and stakeholders from different skill areas. Experience operating as part of a collaborative Agile team. Knowledge of Software development practices and processes is required. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Mandatory knowledge of C++ or Core Java. Having both is desirable Desirable knowledge includes, Java FX, QT, MISRA and Google Test.
World Class Defence Organisation based in Bristol is currently looking to recruit 7x Java Software Engineer subcontractors on an initial 6 month contract. The role will be onsite but a 4 day working week (Monday to Thursday) is OK. Contract Duration: 6 months initially and then ongoing Hourly Rate: £70.00ph (Umbrella) Essential: Knowledge of Java. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Desirable: Knowledge includes, C++, Java FX, QT, MISRA and Google Understanding of Linux command line. Python skills could help. Software Engineer Java Job Description: The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. We also facilitate the integration of products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in Java. We are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system. To undertake a full range of engineering activities in line with relevant company processes and standards. Must be capable of taking ownership of features. The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware. Depending on the skills and experience of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification. The role will include supporting the production of project documentation. Skillset/experience required: A Software Engineer capable of design, development and proving of complex software products. The ability to communicate technical issues with other engineers and stakeholders from different skill areas. Experience operating as part of a collaborative Agile team. Knowledge of Software development practices and processes is required. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Mandatory knowledge of Java. Desirable knowledge includes, C++, Java FX, QT, MISRA and Google Test.
19/04/2024
Project-based
World Class Defence Organisation based in Bristol is currently looking to recruit 7x Java Software Engineer subcontractors on an initial 6 month contract. The role will be onsite but a 4 day working week (Monday to Thursday) is OK. Contract Duration: 6 months initially and then ongoing Hourly Rate: £70.00ph (Umbrella) Essential: Knowledge of Java. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Desirable: Knowledge includes, C++, Java FX, QT, MISRA and Google Understanding of Linux command line. Python skills could help. Software Engineer Java Job Description: The Mission Planning and Control Software Department produce desktop solutions for planning activities on a range of weapon systems. We also facilitate the integration of products into third party planning applications. Other areas include; diagnostic and maintenance tools, and bespoke software components for launchers. Applicants must be highly proficient in Java. We are looking to recruit across various departmental activities including mission planning applications and launcher sub-systems. Responsibilities: In conjunction with the rest of the project team, participate in the design, development and proving activities for a launcher sub-system. To undertake a full range of engineering activities in line with relevant company processes and standards. Must be capable of taking ownership of features. The role includes system integration activities on a virtual test environment and potentially representative and deliverable hardware. Depending on the skills and experience of the engineer the role could potentially require involvement in the whole development life cycle from Architectural specification of the software product through to the testing and verification. The role will include supporting the production of project documentation. Skillset/experience required: A Software Engineer capable of design, development and proving of complex software products. The ability to communicate technical issues with other engineers and stakeholders from different skill areas. Experience operating as part of a collaborative Agile team. Knowledge of Software development practices and processes is required. Familiarity with a range of CI/CD/DevOps toolsets; Jira, GitHub, Jenkins in particular. Mandatory knowledge of Java. Desirable knowledge includes, C++, Java FX, QT, MISRA and Google Test.
What can you expect as a Senior Data Engineer - SQL Azure/Data Factory/Databricks/Python/Azure DevOps Working for a respected Microsoft Gold Partner that will help you gain Microsoft certifications; Joining a rapidly expanding and innovative organisation with exciting plans for 2024, that will give you the freedom to grow as an Azure Data professional, with a clear career path; Working with clients across various industries on exciting projects that will see you utilising the latest products within the Microsoft Azure and SQL Data analytics stack; A flat hierarchy and no-door policy. You won't have a manager but a mentor who will help you grow from both a business and technical perspective; A basic salary between £60k - £70k is on offer depending on your depth and breadth of experience in Azure Data Platform engineering and Microsoft Business Intelligence and if you have worked for a consultancy previously. Multiple Senior Data Engineers are required to join a well-respected Microsoft Gold Partner on a permanent basis. The Senior Data Engineer role will vary depending on client project requirements but will primarily focus on the delivery of enterprise-level applications in the Azure Data Services and Microsoft Cloud Business Intelligence arena. Whilst the role is NOT fully remote, there is a lot of flexibility around how often you would like to be in the office or work from home, with current requirements to be on client site are minimal. However, as a Senior Data Engineer, you should expect and be willing to travel to client site as and when required for discovery and playback meetings, etc Again, the basic salary on offer for the Senior Data Engineer position will range between £60,000 - 70,000 depending on experience, plus bonus and benefits. Skills & experience required for the Senior Data Engineer role: Current/previous experience taking a lead role in delivering Azure data solutions; Proven experience developing enterprise traditional Microsoft BI/Data Warehousing and Azure Data Analytics solutions Commercial experience working with one or more of the following Azure data services (ADS): Azure Data Factory, Azure Data Lake Store and Azure Data Lake Analytics with uSQL, Azure Databricks, Azure SQL DB and Azure SQL DW/Azure Synapse Analytics, Azure Analysis Services with DAX, etc Power BI data visualization (Power BI Desktop, Power BI Service) (desirable) Previous and recent experience working for a reputable consultancy (Highly desirable); Excellent stakeholder management experience. This is an excellent time for an Senior Data Engineer to join a Cloud Data Analytics Specialist with a prestigious client base where you can really make a name for yourself in the SQL community! To find out more, please send your CV to Lewis Blades for review. DISCLAIMER: Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Data & Business Intelligence, Data Science, Software Development & Engineering, DevOps & Cloud, Infrastructure & Support, Network & Security and Change & Business Transformation. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.
18/04/2024
Full time
What can you expect as a Senior Data Engineer - SQL Azure/Data Factory/Databricks/Python/Azure DevOps Working for a respected Microsoft Gold Partner that will help you gain Microsoft certifications; Joining a rapidly expanding and innovative organisation with exciting plans for 2024, that will give you the freedom to grow as an Azure Data professional, with a clear career path; Working with clients across various industries on exciting projects that will see you utilising the latest products within the Microsoft Azure and SQL Data analytics stack; A flat hierarchy and no-door policy. You won't have a manager but a mentor who will help you grow from both a business and technical perspective; A basic salary between £60k - £70k is on offer depending on your depth and breadth of experience in Azure Data Platform engineering and Microsoft Business Intelligence and if you have worked for a consultancy previously. Multiple Senior Data Engineers are required to join a well-respected Microsoft Gold Partner on a permanent basis. The Senior Data Engineer role will vary depending on client project requirements but will primarily focus on the delivery of enterprise-level applications in the Azure Data Services and Microsoft Cloud Business Intelligence arena. Whilst the role is NOT fully remote, there is a lot of flexibility around how often you would like to be in the office or work from home, with current requirements to be on client site are minimal. However, as a Senior Data Engineer, you should expect and be willing to travel to client site as and when required for discovery and playback meetings, etc Again, the basic salary on offer for the Senior Data Engineer position will range between £60,000 - 70,000 depending on experience, plus bonus and benefits. Skills & experience required for the Senior Data Engineer role: Current/previous experience taking a lead role in delivering Azure data solutions; Proven experience developing enterprise traditional Microsoft BI/Data Warehousing and Azure Data Analytics solutions Commercial experience working with one or more of the following Azure data services (ADS): Azure Data Factory, Azure Data Lake Store and Azure Data Lake Analytics with uSQL, Azure Databricks, Azure SQL DB and Azure SQL DW/Azure Synapse Analytics, Azure Analysis Services with DAX, etc Power BI data visualization (Power BI Desktop, Power BI Service) (desirable) Previous and recent experience working for a reputable consultancy (Highly desirable); Excellent stakeholder management experience. This is an excellent time for an Senior Data Engineer to join a Cloud Data Analytics Specialist with a prestigious client base where you can really make a name for yourself in the SQL community! To find out more, please send your CV to Lewis Blades for review. DISCLAIMER: Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Data & Business Intelligence, Data Science, Software Development & Engineering, DevOps & Cloud, Infrastructure & Support, Network & Security and Change & Business Transformation. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
18/04/2024
Project-based
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
LA International Computer Consultants Ltd
Edinburgh, Midlothian
We have a requirement for a Desktop Engineer to work onsite for a client of ours in Edinburgh. Role is Inside IR35 and requires an active SC clearance. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently to be considered please submit an up-to-date CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
18/04/2024
Project-based
We have a requirement for a Desktop Engineer to work onsite for a client of ours in Edinburgh. Role is Inside IR35 and requires an active SC clearance. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently to be considered please submit an up-to-date CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
We are currently looking for a IT Support Engineer to provide 1st and 2nd line support on Windows 7&10 and windows server, any experience with ITIL would be highly beneficial as would any exposure to apple products. The role provides excellent career development and also involves various project work. This would be a great opportunity for a helpdesk/service desk/1st line support person to get more exposure to desktop/face to face support and provides genuine career progression. Please forward your CV for further details.
18/04/2024
Full time
We are currently looking for a IT Support Engineer to provide 1st and 2nd line support on Windows 7&10 and windows server, any experience with ITIL would be highly beneficial as would any exposure to apple products. The role provides excellent career development and also involves various project work. This would be a great opportunity for a helpdesk/service desk/1st line support person to get more exposure to desktop/face to face support and provides genuine career progression. Please forward your CV for further details.
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Field service deliverables * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/04/2024
Full time
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Field service deliverables * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Senior Cyber Security Architect Salary upto £80,000 Description: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Requirements Ability to research, articulate, pitch complex and innovative security advice, at both business and technical levels, for new or existing problems, with the objective to justify and communicate decisions directly to key customer stakeholders including senior management. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Develop vision, principles and strategy for security for multiple projects or technologies; working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs and requirements, contributing to development of information security policy, standards, procedures and guidelines. Effective business acumen and an understanding of the cyber security challenges faced by client, with the objective to develop our cyber assurance practice, by supporting business development and practice management. Experience of identifying and applying security risk and familiarity with common control frameworks, with the ability investigating major breaches of security and recommending appropriate control improvements. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk, with the contribution of the development of our team through training and coaching. Managing, delivering, leading cyber security and cyber risk assignments, with the management of portfolio of clients, across a variety of sectors and locations, including producing documentation, presentation, reports, recommendations and quality assuring, for the work produced by team members and being the point of escalation for lower grade roles. Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven cyber decisions. Working as a subject matter expert in your particular field, owning and delivering initiatives to embed quality through learning and other activity, working seamlessly and collaboratively with colleagues and clients from other service lines, supporting a team or colleagues to deliver engagements at scale, with the appropriate reach and influence across the teams and communities. Managing diverse teams within an inclusive team culture where people are recognised and encouraged for their contribution. Essential Skills and Experience: An experienced consultant with a background in Cyber Security Minimum 5-7 years of experience in Information Security related positions Minimum 3-5 years of experience in security architecture Cyber Security Certification eg ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Certification in AWS or Azure for Architecture and Security or similar IASME/Cyber Essentials Plus Certified Expert knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS and/or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Expected to be the point of escalation for architects in lower grade roles and lead technical design of systems and services Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Experience in gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning. Expert knowledge of identifying, developing and communicating threat modelling and understanding the impact of decisions, balancing requirements and deciding between approaches Research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate subtle design decisions Able to develop vision, principles and strategy for security architects for projects or technologies Demonstrably experienced in working as an effective member of a multi-disciplinary team and reach & influence a wide range of people across larger teams and communities. Excellent stakeholder management, presentation and communication skills, with the ability to interact with senior stakeholders across department and clients Pro-active approach to personal and professional development. Work closely with your peers in the security architecture group, service and solution architects, engineers, project teams. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Experience in writing and creating Cyber Security documents ie Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Knowledge of the IT/IS infrastructure (eg databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (eg Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments eg Server/desktop virtualisation and SDDC (Software Defined Data Centre). Benefits Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year Pension: 4% employer contribution and 5% employee contribution Discretionary bonus: based on company and individual performance Life assurance: 4 times base salary Private medical insurance: non-contributory (spouse and dependants included) Worldwide travel insurance: non-contributory (spouse and dependants included) Enhanced maternity and paternity leave after 18 months service Wellness: 24/7 confidential employee assistance programme, including counselling Social: Parties and social events, and commitment to charitable causes Professional development: access to LinkedIn Learning, and discretionary training budget Travel: season ticket loan, cycle to work scheme Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme
18/04/2024
Full time
Senior Cyber Security Architect Salary upto £80,000 Description: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Requirements Ability to research, articulate, pitch complex and innovative security advice, at both business and technical levels, for new or existing problems, with the objective to justify and communicate decisions directly to key customer stakeholders including senior management. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Develop vision, principles and strategy for security for multiple projects or technologies; working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs and requirements, contributing to development of information security policy, standards, procedures and guidelines. Effective business acumen and an understanding of the cyber security challenges faced by client, with the objective to develop our cyber assurance practice, by supporting business development and practice management. Experience of identifying and applying security risk and familiarity with common control frameworks, with the ability investigating major breaches of security and recommending appropriate control improvements. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk, with the contribution of the development of our team through training and coaching. Managing, delivering, leading cyber security and cyber risk assignments, with the management of portfolio of clients, across a variety of sectors and locations, including producing documentation, presentation, reports, recommendations and quality assuring, for the work produced by team members and being the point of escalation for lower grade roles. Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven cyber decisions. Working as a subject matter expert in your particular field, owning and delivering initiatives to embed quality through learning and other activity, working seamlessly and collaboratively with colleagues and clients from other service lines, supporting a team or colleagues to deliver engagements at scale, with the appropriate reach and influence across the teams and communities. Managing diverse teams within an inclusive team culture where people are recognised and encouraged for their contribution. Essential Skills and Experience: An experienced consultant with a background in Cyber Security Minimum 5-7 years of experience in Information Security related positions Minimum 3-5 years of experience in security architecture Cyber Security Certification eg ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Certification in AWS or Azure for Architecture and Security or similar IASME/Cyber Essentials Plus Certified Expert knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS and/or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Expected to be the point of escalation for architects in lower grade roles and lead technical design of systems and services Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Experience in gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning. Expert knowledge of identifying, developing and communicating threat modelling and understanding the impact of decisions, balancing requirements and deciding between approaches Research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate subtle design decisions Able to develop vision, principles and strategy for security architects for projects or technologies Demonstrably experienced in working as an effective member of a multi-disciplinary team and reach & influence a wide range of people across larger teams and communities. Excellent stakeholder management, presentation and communication skills, with the ability to interact with senior stakeholders across department and clients Pro-active approach to personal and professional development. Work closely with your peers in the security architecture group, service and solution architects, engineers, project teams. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Experience in writing and creating Cyber Security documents ie Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Knowledge of the IT/IS infrastructure (eg databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (eg Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments eg Server/desktop virtualisation and SDDC (Software Defined Data Centre). Benefits Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year Pension: 4% employer contribution and 5% employee contribution Discretionary bonus: based on company and individual performance Life assurance: 4 times base salary Private medical insurance: non-contributory (spouse and dependants included) Worldwide travel insurance: non-contributory (spouse and dependants included) Enhanced maternity and paternity leave after 18 months service Wellness: 24/7 confidential employee assistance programme, including counselling Social: Parties and social events, and commitment to charitable causes Professional development: access to LinkedIn Learning, and discretionary training budget Travel: season ticket loan, cycle to work scheme Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme
Software Engineer opportunity to join a very successful Software Business in Bristol. This is a Hybrid role that offers plenty of flexibility and the opportunity to work some exciting Tech. The business is looking for a C# Software Engineer to become part of the team who create their software products that are used in the Pharmaceutical industry. Software Engineer - Up to £55,000 - Bristol - Hybrid You will be joining at a time of continued growth and success within this thriving Software Business in Bristol. Must have Skills: C# coding experience Understanding of standard software engineering concepts such as object orientation, SOLID principles and software design practices Clear communication skills and ability to work in a team Preferable skills Experience of interfacing C# code with 3rd party vendor SDKs Windows desktop application experience SDLC experience from discussion of requirements with stakeholders to interaction with Test team to release the software Experience working with the MVVM design pattern Experience of Dependency injection Reactive and Reactive UI .NET Core GIT Blazor xUnit (or nUnit or MS Test) Entity Framework or other ORMs UML You will have plenty of opportunities to advance within this organisation. If this sounds like something you are interested in, apply now. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
18/04/2024
Full time
Software Engineer opportunity to join a very successful Software Business in Bristol. This is a Hybrid role that offers plenty of flexibility and the opportunity to work some exciting Tech. The business is looking for a C# Software Engineer to become part of the team who create their software products that are used in the Pharmaceutical industry. Software Engineer - Up to £55,000 - Bristol - Hybrid You will be joining at a time of continued growth and success within this thriving Software Business in Bristol. Must have Skills: C# coding experience Understanding of standard software engineering concepts such as object orientation, SOLID principles and software design practices Clear communication skills and ability to work in a team Preferable skills Experience of interfacing C# code with 3rd party vendor SDKs Windows desktop application experience SDLC experience from discussion of requirements with stakeholders to interaction with Test team to release the software Experience working with the MVVM design pattern Experience of Dependency injection Reactive and Reactive UI .NET Core GIT Blazor xUnit (or nUnit or MS Test) Entity Framework or other ORMs UML You will have plenty of opportunities to advance within this organisation. If this sounds like something you are interested in, apply now. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
18/04/2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
18/04/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
17/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
17/04/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
17/04/2024
Project-based
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
17/04/2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
17/04/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Onsite Messaging Engineer + Long term contract available + Based onsite in Stevenage + £450 to £490 per day + Inside IR35 Key Skills: + Hold current DV Clearance + Exchange 2000 to 2013 As a Messaging Engineer you will contribute to this by providing expert Messaging operational support to 20+ customers as part of a managed service agreement. Your role will involve: Provide 3rd Line Messaging Support to a range of customers in accordance with defined standards and agreed SLAs. The Messaging Team forms part of wider service team, which is responsible for providing BAU and project support across a range of Wintel, Storage and Database. The environment is busy, fast paced and challenging with new work streams and opportunities being introduced into the team regularly. Your transferable skills and experience: Experience of MSCE Windows 2000/2003 and MCP MS Exchange 2000/2003/2007/2010/2013 Ability to deal with complex issues/potential escalations with minimal supervision. Messaging desktop clients, eg Outlook Helpdesk/problem control and management services Support of Microsoft Exchange 2003/2010/2013 standalone and clustered Experience and support of AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) Support of SMTP Gateways (Exchange, MailSweeper etc) Experience and support of Exchange FAX Solutions E-mail archiving tools, eg Enterprise Vault, SourceOne Security and SPAM protection products, eg IronPort
17/04/2024
Project-based
Onsite Messaging Engineer + Long term contract available + Based onsite in Stevenage + £450 to £490 per day + Inside IR35 Key Skills: + Hold current DV Clearance + Exchange 2000 to 2013 As a Messaging Engineer you will contribute to this by providing expert Messaging operational support to 20+ customers as part of a managed service agreement. Your role will involve: Provide 3rd Line Messaging Support to a range of customers in accordance with defined standards and agreed SLAs. The Messaging Team forms part of wider service team, which is responsible for providing BAU and project support across a range of Wintel, Storage and Database. The environment is busy, fast paced and challenging with new work streams and opportunities being introduced into the team regularly. Your transferable skills and experience: Experience of MSCE Windows 2000/2003 and MCP MS Exchange 2000/2003/2007/2010/2013 Ability to deal with complex issues/potential escalations with minimal supervision. Messaging desktop clients, eg Outlook Helpdesk/problem control and management services Support of Microsoft Exchange 2003/2010/2013 standalone and clustered Experience and support of AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) Support of SMTP Gateways (Exchange, MailSweeper etc) Experience and support of Exchange FAX Solutions E-mail archiving tools, eg Enterprise Vault, SourceOne Security and SPAM protection products, eg IronPort