NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
24/04/2024
Project-based
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
Desktop Support Engineer 6-month Interim Desktop Support Engineer in Isleworth for an inspiring world-class organisation. Your new company You will be joining a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for our people and our planet. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. As such, they are now urgently seeking an experienced interim Desktop Support Engineer. Position Summary The ideal candidate is someone with strong customer service and troubleshooting skills to resolve all technical issues for our client. You will be responsible for supporting all end users relating to hardware and software. Day to day responsibilities consist of: Installing, testing, maintaining, rebuilding, and troubleshooting end user devices and work settings and interrelated hardware and software. Escalating issues accordingly and maintaining communication with customers and wider technical teams. Key Responsibilities Managing Incident and Task queues (ServiceNow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user. Imaging and Deploying Desktops and Laptops for end users. Installing Software requests. Supporting Accessibility users and setting up specific requirements. Ensure users Work Setting are fully functional with proactive checks and or resolving issue via Incident records. Maintaining accurate Stockrooms within ServiceNow and regularly auditing to ensure rotation and accuracy of stock. Ensure forecast of Stock usage is available and requesting stock replenishment if required. Process and Repair Warranty hardware (Dell/HP) along with Dell self-dispatch. Provision of New Starter hardware in line with New Starters due date. Provision of Loan Laptops on request and ensuring returned Laptops are processed back into stock. Processing Leaver devices ensuring asset records are updated and returned devices Quality checked and rebuilt or disposed of accordingly. Undertaking Antivirus scanning and removing any items raised by security. Recognizing and escalating more difficult problems to appropriate support groups. Creating and maintaining Operational documentation (run book) if required. Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for our managed service clients. Qualifications Candidates who are results-oriented and have strong communication and organizational skills. Experience in ServiceNow ITSM for Incident/Request and Asset Management. 2+ years of experience in Microsoft Windows desktop level 1 support. 2+ years of providing support as a Desktop Support/Technical Remote Support, providing End User Support and Customer Service. Experience of working in a medium/large corporate environment. Must be able to be both a team player and be able to provide exemplary results while working on projects independently. Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Desktop Support Engineer 6-month Interim Desktop Support Engineer in Isleworth for an inspiring world-class organisation. Your new company You will be joining a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for our people and our planet. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. As such, they are now urgently seeking an experienced interim Desktop Support Engineer. Position Summary The ideal candidate is someone with strong customer service and troubleshooting skills to resolve all technical issues for our client. You will be responsible for supporting all end users relating to hardware and software. Day to day responsibilities consist of: Installing, testing, maintaining, rebuilding, and troubleshooting end user devices and work settings and interrelated hardware and software. Escalating issues accordingly and maintaining communication with customers and wider technical teams. Key Responsibilities Managing Incident and Task queues (ServiceNow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user. Imaging and Deploying Desktops and Laptops for end users. Installing Software requests. Supporting Accessibility users and setting up specific requirements. Ensure users Work Setting are fully functional with proactive checks and or resolving issue via Incident records. Maintaining accurate Stockrooms within ServiceNow and regularly auditing to ensure rotation and accuracy of stock. Ensure forecast of Stock usage is available and requesting stock replenishment if required. Process and Repair Warranty hardware (Dell/HP) along with Dell self-dispatch. Provision of New Starter hardware in line with New Starters due date. Provision of Loan Laptops on request and ensuring returned Laptops are processed back into stock. Processing Leaver devices ensuring asset records are updated and returned devices Quality checked and rebuilt or disposed of accordingly. Undertaking Antivirus scanning and removing any items raised by security. Recognizing and escalating more difficult problems to appropriate support groups. Creating and maintaining Operational documentation (run book) if required. Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for our managed service clients. Qualifications Candidates who are results-oriented and have strong communication and organizational skills. Experience in ServiceNow ITSM for Incident/Request and Asset Management. 2+ years of experience in Microsoft Windows desktop level 1 support. 2+ years of providing support as a Desktop Support/Technical Remote Support, providing End User Support and Customer Service. Experience of working in a medium/large corporate environment. Must be able to be both a team player and be able to provide exemplary results while working on projects independently. Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role : EUC Engineer Location : Fully remote Salary : Up to £45,000+ Benefits The position: To support and develop a reliable, resilient infrastructure to meet current and future business needs Delivering IT Infrastructure Services and Support Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business Responsibilities: Providing EUC support and management across the business Incident management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Be a confident powershell user. Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. Skills required: Proven experience to L3 on Microsoft Desktop Operating Systems - 5 Years + experience - Essential Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling - 5 Years + experience - Essential Advanced software packaging, software management, browser management and app locker experience - 5 Years + experience - Essential Good Powershell Scripting experience to manage devices/users on a large scale(10,000 + Users) - 5 Years + experience - Essential L3 experience of managing and maintaining EUC workloads using Active Directory/GPO - 5 Years + experience - Essential Advanced knowledge and experience supporting O365 - Essential - 5 Years + experience - Essential Practical experience supporting and maintaining EUC Hardware (Dell, HP) - Essential You will also need to have supported an environment of atleast 5,000 users. Please apply for more info!
24/04/2024
Full time
Role : EUC Engineer Location : Fully remote Salary : Up to £45,000+ Benefits The position: To support and develop a reliable, resilient infrastructure to meet current and future business needs Delivering IT Infrastructure Services and Support Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business Responsibilities: Providing EUC support and management across the business Incident management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Be a confident powershell user. Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. Skills required: Proven experience to L3 on Microsoft Desktop Operating Systems - 5 Years + experience - Essential Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling - 5 Years + experience - Essential Advanced software packaging, software management, browser management and app locker experience - 5 Years + experience - Essential Good Powershell Scripting experience to manage devices/users on a large scale(10,000 + Users) - 5 Years + experience - Essential L3 experience of managing and maintaining EUC workloads using Active Directory/GPO - 5 Years + experience - Essential Advanced knowledge and experience supporting O365 - Essential - 5 Years + experience - Essential Practical experience supporting and maintaining EUC Hardware (Dell, HP) - Essential You will also need to have supported an environment of atleast 5,000 users. Please apply for more info!
IT Support Engineer Glasgow Up to £25,000 VIQU have partnered with one of the UK's award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st -2nd line support. The successful IT Support Engineer will be responsible for support spanning from 1st -2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer Server Side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling Switches, Routers, VPN setups, and telephony systems. Essential Requirements of the IT Support Engineer: - Proficient in Microsoft Server operating systems and associated roles. - Familiarity with Linux server systems and their functionalities. - Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS. - Possess strong IT skills with a keen interest in technology. - Hold a full UK driving license with access to personal transportation. - Flexibility to work additional hours as business needs dictate. Responsibilities of the IT Support Engineer: - Deliver IT Support both remotely and on-site, resolving issues promptly. - Manage Active Directory and group policies for efficient administration. - Oversee shared files, folders, and backups to ensure data security and compliance. - Deploy and configure laptops, desktops, and VoIP phones. - Handle hardware relocation tasks during office transitions. - Collaborate with third-party providers to address support needs. - Maintain server hardware and infrastructure, including on-premises and cloud systems. - Monitor infrastructure for potential outages and respond as needed. - Troubleshoot server hardware and infrastructure issues effectively. - Take ownership of incidents from start to resolution, keeping users informed throughout. - Participate in on-call rotations for urgent matters. - Update and maintain user support documentation for accessibility and accuracy. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (see below). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Glasgow Up to £25,000
24/04/2024
Full time
IT Support Engineer Glasgow Up to £25,000 VIQU have partnered with one of the UK's award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st -2nd line support. The successful IT Support Engineer will be responsible for support spanning from 1st -2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer Server Side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling Switches, Routers, VPN setups, and telephony systems. Essential Requirements of the IT Support Engineer: - Proficient in Microsoft Server operating systems and associated roles. - Familiarity with Linux server systems and their functionalities. - Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS. - Possess strong IT skills with a keen interest in technology. - Hold a full UK driving license with access to personal transportation. - Flexibility to work additional hours as business needs dictate. Responsibilities of the IT Support Engineer: - Deliver IT Support both remotely and on-site, resolving issues promptly. - Manage Active Directory and group policies for efficient administration. - Oversee shared files, folders, and backups to ensure data security and compliance. - Deploy and configure laptops, desktops, and VoIP phones. - Handle hardware relocation tasks during office transitions. - Collaborate with third-party providers to address support needs. - Maintain server hardware and infrastructure, including on-premises and cloud systems. - Monitor infrastructure for potential outages and respond as needed. - Troubleshoot server hardware and infrastructure issues effectively. - Take ownership of incidents from start to resolution, keeping users informed throughout. - Participate in on-call rotations for urgent matters. - Update and maintain user support documentation for accessibility and accuracy. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (see below). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Glasgow Up to £25,000
Platform Engineer - Microsoft, Windows, Linux, Azure, Cloud, AWS, IT Business Services, SQL, Microsoft Azure - UK Wide - Permanent - paying up to £55,000 base + Cash Allowance + Bonus + Benefits My client, a leading global consultancy, are seeking a Platform Engineer centred around growing and shaping a modern Data Analytics platform using an Azure Cloud platform. The aim is to help their client facing teams to utilise Azure DevOps for application life cycle management and monitoring the platform to continuously help the business get the most out of it. This role requires hand on management of analytical platform operations, as well as assisting with the maintenance of the platforms and administration of users in which a large part of the role will be support the existing Windows server estate. You will be conducting high level support and troubleshooting of issues with Dataiku, SAS, Synapse etc. The ideal candidate would have: Experience of provisioning, supporting and troubleshooting on-prem and cloud infrastructure (Azure and AWS) Experience with DevOps/Application life cycle management tools Proven Windows and Linux experience MS SQL Server experience Business stakeholder experience and ability to understand business problems and provide solutions Experience with monitoring solutions and experience of best practice and optimization Good communication skills, both oral and written & strong stakeholder management experience This is an excellent opportunity for someone who is keen to continue their career as a Platform Engineer whilst gaining more exposure through joining a global organisation during an exciting period of growth. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
24/04/2024
Full time
Platform Engineer - Microsoft, Windows, Linux, Azure, Cloud, AWS, IT Business Services, SQL, Microsoft Azure - UK Wide - Permanent - paying up to £55,000 base + Cash Allowance + Bonus + Benefits My client, a leading global consultancy, are seeking a Platform Engineer centred around growing and shaping a modern Data Analytics platform using an Azure Cloud platform. The aim is to help their client facing teams to utilise Azure DevOps for application life cycle management and monitoring the platform to continuously help the business get the most out of it. This role requires hand on management of analytical platform operations, as well as assisting with the maintenance of the platforms and administration of users in which a large part of the role will be support the existing Windows server estate. You will be conducting high level support and troubleshooting of issues with Dataiku, SAS, Synapse etc. The ideal candidate would have: Experience of provisioning, supporting and troubleshooting on-prem and cloud infrastructure (Azure and AWS) Experience with DevOps/Application life cycle management tools Proven Windows and Linux experience MS SQL Server experience Business stakeholder experience and ability to understand business problems and provide solutions Experience with monitoring solutions and experience of best practice and optimization Good communication skills, both oral and written & strong stakeholder management experience This is an excellent opportunity for someone who is keen to continue their career as a Platform Engineer whilst gaining more exposure through joining a global organisation during an exciting period of growth. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
24/04/2024
Full time
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
Principal M365 Engineer Bath,Hybrid working £48,000 - £57,000 + Benefits Package The Principal M365 Engineer position will be instrumental in shaping and implementing transformative changes to the technology services provided across the business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function. Principal M365 Engineer Responsibilities: Play a key role in engineering across a diverse technology stack, encompassing on-premises and cloud-based solutions. Provide effective leadership for your technical and functional areas, driving continuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery within your purview, aligning services with agreed-upon service levels, standards, and policies. Work collaboratively with the Portfolio team to plan and deliver projects in your domain, ensuring alignment with organisational priorities and adherence to project delivery and assurance frameworks. Principal M365 Engineer experience required: Experience in managing Microsoft 365 projects throughout the entire life cycle, from initiation to completion, ensuring delivery within scope and schedule. Proven ability to build lasting relationships with key stakeholders and manage organisational change, particularly related to Microsoft 365 initiatives, facilitating smooth transitions for end-users. Exceptional verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders. Demonstrated leadership skills, including setting clear expectations, providing regular feedback, and addressing areas for improvement within teams. This position will help shape the future of technology services within the community!
24/04/2024
Full time
Principal M365 Engineer Bath,Hybrid working £48,000 - £57,000 + Benefits Package The Principal M365 Engineer position will be instrumental in shaping and implementing transformative changes to the technology services provided across the business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function. Principal M365 Engineer Responsibilities: Play a key role in engineering across a diverse technology stack, encompassing on-premises and cloud-based solutions. Provide effective leadership for your technical and functional areas, driving continuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery within your purview, aligning services with agreed-upon service levels, standards, and policies. Work collaboratively with the Portfolio team to plan and deliver projects in your domain, ensuring alignment with organisational priorities and adherence to project delivery and assurance frameworks. Principal M365 Engineer experience required: Experience in managing Microsoft 365 projects throughout the entire life cycle, from initiation to completion, ensuring delivery within scope and schedule. Proven ability to build lasting relationships with key stakeholders and manage organisational change, particularly related to Microsoft 365 initiatives, facilitating smooth transitions for end-users. Exceptional verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders. Demonstrated leadership skills, including setting clear expectations, providing regular feedback, and addressing areas for improvement within teams. This position will help shape the future of technology services within the community!
Network Engineer Retail Newcastle-under-Lyme - Hybrid - 2x a week in office Up to £41,000 + Benefits My client is one of the UK's most renowned fashion retail brands, who operate in a multi-channel capacity with global campaigns, worldwide websites, stores and more. This organisation is actively seeking a Network Engineer join the expanding Networks Team. This is an exciting opportunity where you will play a crucial role in the design, implementation, and maintenance of the key network infrastructure. This role requires you to work with members across the team and business and also offers the opportunity for managing a small team. Responsibilities of the Network Engineer: Manage the deployment of the organisation's network infrastructure, encompassing voice, WAN & LAN Infrastructure, data, Switches and Routers. Ensuring adherence to agreed SLAs. Develop and execute cloud networking strategies for various environments such as public, private, and hybrid clouds. Configure and oversee virtual networks on cloud platforms like Microsoft Azure. Implement and oversee network security protocols, encompassing Checkpoint and Cisco Firewalls, Cloud Security, Site-to-Site VPNs, and remote access solutions. Uphold security best practices for cloud networking to safeguard data integrity, confidentiality, and availability. Experience and Skills: Demonstratable experience with Networking Infrastructure (Cisco) and Cloud Environments (eg Azure) CCNA and CCNP certified is preferable Interpersonal skills and the ability to work in a team environment This role offers an exciting and challenging opportunity to positively contribute to the future success of a growing company. If you have strong self-initiative, strong interpersonal and communication skills, and the ability to thrive in a fast-paced, diverse, high-performance environment, please apply with your CV.
24/04/2024
Full time
Network Engineer Retail Newcastle-under-Lyme - Hybrid - 2x a week in office Up to £41,000 + Benefits My client is one of the UK's most renowned fashion retail brands, who operate in a multi-channel capacity with global campaigns, worldwide websites, stores and more. This organisation is actively seeking a Network Engineer join the expanding Networks Team. This is an exciting opportunity where you will play a crucial role in the design, implementation, and maintenance of the key network infrastructure. This role requires you to work with members across the team and business and also offers the opportunity for managing a small team. Responsibilities of the Network Engineer: Manage the deployment of the organisation's network infrastructure, encompassing voice, WAN & LAN Infrastructure, data, Switches and Routers. Ensuring adherence to agreed SLAs. Develop and execute cloud networking strategies for various environments such as public, private, and hybrid clouds. Configure and oversee virtual networks on cloud platforms like Microsoft Azure. Implement and oversee network security protocols, encompassing Checkpoint and Cisco Firewalls, Cloud Security, Site-to-Site VPNs, and remote access solutions. Uphold security best practices for cloud networking to safeguard data integrity, confidentiality, and availability. Experience and Skills: Demonstratable experience with Networking Infrastructure (Cisco) and Cloud Environments (eg Azure) CCNA and CCNP certified is preferable Interpersonal skills and the ability to work in a team environment This role offers an exciting and challenging opportunity to positively contribute to the future success of a growing company. If you have strong self-initiative, strong interpersonal and communication skills, and the ability to thrive in a fast-paced, diverse, high-performance environment, please apply with your CV.
Infrastructure Technician/Engineers £165.62 - £204 DOE per day (Umbrella) 3 Month Initial Start Bournemouth Company We are currently looking for multiple Infrastructure Technicians and Infrastructure Engineers to join a large growing health care organisation based in Bournemouth. This will be on a 3-month contract with a mixture of on-site requirements and remote working. Your new role As an Infrastructure technician/Engineer, you will have skills in basic networking, server creation, configuration and maintenance and network management. You will be familiar with products such as VMWare, VEEAM and Azure. Must have previous experience in Windows server 2012 - 2022 as well as Microsoft o365 Administration. You will be required to liaise with internal supplies and senior technical and non-technical senior staff. NHS experience would be desirable, but not essential. We are looking for somebody who is well-organised, responsible as you will have minimal supervision and communication must be strong and clear. You will be required to work at all local sites and there may be a need for an out-of-hours on-call rota. Therefore, you must have this flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Project-based
Infrastructure Technician/Engineers £165.62 - £204 DOE per day (Umbrella) 3 Month Initial Start Bournemouth Company We are currently looking for multiple Infrastructure Technicians and Infrastructure Engineers to join a large growing health care organisation based in Bournemouth. This will be on a 3-month contract with a mixture of on-site requirements and remote working. Your new role As an Infrastructure technician/Engineer, you will have skills in basic networking, server creation, configuration and maintenance and network management. You will be familiar with products such as VMWare, VEEAM and Azure. Must have previous experience in Windows server 2012 - 2022 as well as Microsoft o365 Administration. You will be required to liaise with internal supplies and senior technical and non-technical senior staff. NHS experience would be desirable, but not essential. We are looking for somebody who is well-organised, responsible as you will have minimal supervision and communication must be strong and clear. You will be required to work at all local sites and there may be a need for an out-of-hours on-call rota. Therefore, you must have this flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
24/04/2024
Full time
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
23/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
AV/Network Support Join a dynamic AV Client Services team, playing a vital role in delivering top-notch technical support to our valued clients worldwide. Here's what you'll be doing: Assist clients with technical support needs, whether through our Helpdesk or on-site, ensuring timely resolution of reported faults. Prioritize efficiency and effectiveness in resolving client issues. Take ownership of client requests, ensuring they receive the appropriate level of support according to their maintenance agreement. Foster strong client relationships by providing expert technical assistance via phone or videoconference, followed up promptly with email summaries for clear communication. Champion remote diagnostics to swiftly troubleshoot AV systems and infrastructure, minimizing downtime. Travel to client sites as needed to identify and resolve faults, providing support to fellow engineers as required. Promptly escalate client issues to management when necessary. Stay informed and proficient in our portfolio of solutions and services, with a focus on infrastructure, cloud video services, and Microsoft integration. Contribute to in-house and beta testing efforts to ensure product robustness and a deep understanding of manufacturer offerings. Skills: Experience in Network support orientated around commercial AV integration. Be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) and with particular emphasis on infrastructure, cloud video services and Microsoft integration. Job Type: Full-time
23/04/2024
Full time
AV/Network Support Join a dynamic AV Client Services team, playing a vital role in delivering top-notch technical support to our valued clients worldwide. Here's what you'll be doing: Assist clients with technical support needs, whether through our Helpdesk or on-site, ensuring timely resolution of reported faults. Prioritize efficiency and effectiveness in resolving client issues. Take ownership of client requests, ensuring they receive the appropriate level of support according to their maintenance agreement. Foster strong client relationships by providing expert technical assistance via phone or videoconference, followed up promptly with email summaries for clear communication. Champion remote diagnostics to swiftly troubleshoot AV systems and infrastructure, minimizing downtime. Travel to client sites as needed to identify and resolve faults, providing support to fellow engineers as required. Promptly escalate client issues to management when necessary. Stay informed and proficient in our portfolio of solutions and services, with a focus on infrastructure, cloud video services, and Microsoft integration. Contribute to in-house and beta testing efforts to ensure product robustness and a deep understanding of manufacturer offerings. Skills: Experience in Network support orientated around commercial AV integration. Be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) and with particular emphasis on infrastructure, cloud video services and Microsoft integration. Job Type: Full-time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
23/04/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Corsham (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
23/04/2024
Project-based
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Corsham (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Corsham (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
23/04/2024
Project-based
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Corsham (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
Technical Support Engineer A Technical Support Engineer is needed for an inclusive and collaborative company to work on a permanent basis to join a Healthcare organisation. The role is on a hybrid basis and comes with an annual salary of £25k to £26k Dependent on experience. The Technical Support Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required. Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The Technical Support Engineer will be required to travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth. The primary skills required of the Technical Support Engineer should include: Microsoft 365/Enterprise Mobility and Security experience essential. Azure AD A strong working knowledge of Hardware troubleshooting skills across the following vendors HP, IGEL, Cisco and Dell. Working towards MCSA level in Windows Server or Windows 11 Strong Windows 11 build and configuration skills Active Directory Skills CompTIA A + Certified Thin Client knowledge Citrix experience would be beneficial. Valid driving license and access to a car For full details and to apply for this Technical Support Engineer job, please contact Keystream today.
23/04/2024
Full time
Technical Support Engineer A Technical Support Engineer is needed for an inclusive and collaborative company to work on a permanent basis to join a Healthcare organisation. The role is on a hybrid basis and comes with an annual salary of £25k to £26k Dependent on experience. The Technical Support Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required. Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The Technical Support Engineer will be required to travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth. The primary skills required of the Technical Support Engineer should include: Microsoft 365/Enterprise Mobility and Security experience essential. Azure AD A strong working knowledge of Hardware troubleshooting skills across the following vendors HP, IGEL, Cisco and Dell. Working towards MCSA level in Windows Server or Windows 11 Strong Windows 11 build and configuration skills Active Directory Skills CompTIA A + Certified Thin Client knowledge Citrix experience would be beneficial. Valid driving license and access to a car For full details and to apply for this Technical Support Engineer job, please contact Keystream today.
Virtualization Engineer - 12 Month Contract - Belgium - Immediate Hamilton Barnes are thrilled to present an exciting opening to become an Virtualsation Engineer with one of the leading service providers in Belgium. As a Virtualisation Engineer, you will play a crucial role in providing third-line support for our private cloud platforms. You will contribute to the design of the infrastructure, ensuring high availability of applications and services. This role requires you to be onsite in Hasselt for two days a week and proficiency in Dutch is essential. Key Responsibilities: Provide third-line support for private cloud platforms. Contribute to the design of infrastructure, ensuring efficiency and scalability. Ensure high availability of applications and services. Develop new platforms and integrate emerging technologies. Work with a variety of technologies including VMWare, Oracle, Power Shell, vRO, Storage, etc. Utilize expertise in VMware ESX(i) and other virtualization software. Maintain knowledge of Microsoft Windows and Linux/Unix environments. Demonstrate insight and knowledge of general ICT infrastructure, including object-oriented programming, network management, SAN, NAS technologies, and high availability solutions. Requirements: Fluent in Dutch, with proficiency in English. Experience with VMware ESX(i) and other virtualization software. Strong knowledge of Microsoft Windows and Linux/Unix environments. Familiarity with object-oriented programming, network management, SAN, NAS technologies, and high availability solutions. Excellent problem-solving skills and ability to work independently. Strong communication and interpersonal skills. Contract Details: Duration: 12 months (View to Extension) Day Rate: Up to 500 Per Day Location: Hybrid - Hasselt/2 days a week Start Date: May 2024 Virtualisation Engineer - 12-Month Contract - Hybrid Working - Onsite in Hasselt
23/04/2024
Project-based
Virtualization Engineer - 12 Month Contract - Belgium - Immediate Hamilton Barnes are thrilled to present an exciting opening to become an Virtualsation Engineer with one of the leading service providers in Belgium. As a Virtualisation Engineer, you will play a crucial role in providing third-line support for our private cloud platforms. You will contribute to the design of the infrastructure, ensuring high availability of applications and services. This role requires you to be onsite in Hasselt for two days a week and proficiency in Dutch is essential. Key Responsibilities: Provide third-line support for private cloud platforms. Contribute to the design of infrastructure, ensuring efficiency and scalability. Ensure high availability of applications and services. Develop new platforms and integrate emerging technologies. Work with a variety of technologies including VMWare, Oracle, Power Shell, vRO, Storage, etc. Utilize expertise in VMware ESX(i) and other virtualization software. Maintain knowledge of Microsoft Windows and Linux/Unix environments. Demonstrate insight and knowledge of general ICT infrastructure, including object-oriented programming, network management, SAN, NAS technologies, and high availability solutions. Requirements: Fluent in Dutch, with proficiency in English. Experience with VMware ESX(i) and other virtualization software. Strong knowledge of Microsoft Windows and Linux/Unix environments. Familiarity with object-oriented programming, network management, SAN, NAS technologies, and high availability solutions. Excellent problem-solving skills and ability to work independently. Strong communication and interpersonal skills. Contract Details: Duration: 12 months (View to Extension) Day Rate: Up to 500 Per Day Location: Hybrid - Hasselt/2 days a week Start Date: May 2024 Virtualisation Engineer - 12-Month Contract - Hybrid Working - Onsite in Hasselt
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.