Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Job title: Senior Commercial Finance Manager (Energy Transition) Type: Contract: 12-18 month Location: Near Reading Station (Hybrid working) Competitive salary/daily rate MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued, and supported. The Role works alongside senior stakeholders in MBNL, BT and H3G across Finance, Commercial, Property & Legal teams. Being the finance Lead for an area that is being revolutionised through deployment activity. The Finance Lead will manage external partners through the fast paced and changing business environment on behalf of shareholders with competing priorities. The Finance Lead will be responsible to hold suppliers, internal stakeholders and shareholders to account as well as still prioritising, manage workloads and undertake ad hoc tasks with tight deadlines, What you will do: Act as Finance Lead, Business Partner, and accountable owner for following Main Areas on behalf of Head of Commercial Finance and Finance Director Finance Lead on RFPs/Procurement activities for Energy Management Contracts Transition of outsourced Finance and accounting processes successfully from current Energy Provider(s) to the new Supplier(s) in line with underlying commercial arrangements and internal processes Influence and negotiate with internal and external stakeholders including outsourced partners and shareholders to get the best outcome Keep all stakeholders abreast of the impacts on the budgets and forecasts through robust financial modelling and business cases Identify and articulate the impacts on existing processes and put solutions in place Leading on Budget conversations to ensure appropriate funding is in place Robustly challenging business activities to ensure best value for money Enforcing appropriate governance, controls and financial management of all processes Support the Site Running Financial and Operational teams to ensure costs are correctly apportioned to each Shareholder in line with their Power Purchasing Strategies Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies Forecast future shareholder specific consumption requirements and provide impact assessments. Quantify risks to MBNL budget and Shareholder Power Purchasing Strategies from changes in energy profiles and price movement and provide recommendations. The ideal candidate: Professional qualification: CIMA/ACA/ACCA Demonstrable Financial Management, Planning & Analysis experience Excellent understanding of the energy market including energy management and power strategies. Proven record of Commercial and Procurement activities High degree of Commercial Acumen Process Improvements Financial/Datamodelling & Business Cases A proven track record of bringing the outside in to your organisation and using this to drive improvements. To apply for this position, please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
27/03/2024
Project-based
Job title: Senior Commercial Finance Manager (Energy Transition) Type: Contract: 12-18 month Location: Near Reading Station (Hybrid working) Competitive salary/daily rate MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued, and supported. The Role works alongside senior stakeholders in MBNL, BT and H3G across Finance, Commercial, Property & Legal teams. Being the finance Lead for an area that is being revolutionised through deployment activity. The Finance Lead will manage external partners through the fast paced and changing business environment on behalf of shareholders with competing priorities. The Finance Lead will be responsible to hold suppliers, internal stakeholders and shareholders to account as well as still prioritising, manage workloads and undertake ad hoc tasks with tight deadlines, What you will do: Act as Finance Lead, Business Partner, and accountable owner for following Main Areas on behalf of Head of Commercial Finance and Finance Director Finance Lead on RFPs/Procurement activities for Energy Management Contracts Transition of outsourced Finance and accounting processes successfully from current Energy Provider(s) to the new Supplier(s) in line with underlying commercial arrangements and internal processes Influence and negotiate with internal and external stakeholders including outsourced partners and shareholders to get the best outcome Keep all stakeholders abreast of the impacts on the budgets and forecasts through robust financial modelling and business cases Identify and articulate the impacts on existing processes and put solutions in place Leading on Budget conversations to ensure appropriate funding is in place Robustly challenging business activities to ensure best value for money Enforcing appropriate governance, controls and financial management of all processes Support the Site Running Financial and Operational teams to ensure costs are correctly apportioned to each Shareholder in line with their Power Purchasing Strategies Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies Forecast future shareholder specific consumption requirements and provide impact assessments. Quantify risks to MBNL budget and Shareholder Power Purchasing Strategies from changes in energy profiles and price movement and provide recommendations. The ideal candidate: Professional qualification: CIMA/ACA/ACCA Demonstrable Financial Management, Planning & Analysis experience Excellent understanding of the energy market including energy management and power strategies. Proven record of Commercial and Procurement activities High degree of Commercial Acumen Process Improvements Financial/Datamodelling & Business Cases A proven track record of bringing the outside in to your organisation and using this to drive improvements. To apply for this position, please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a SaaS Azure Platform Manager, preferably with DocuSign experience. Candidate have strong experience in managing the SaaS Application life cycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, and/or JIRA. Responsibilities: Provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services. Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations. Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process. Continually develops the processes and policies for provisioning & de-provisioning. Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms. Promotes optimal useability of SaaS Applications capabilities. Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations. Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people. Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve. Works closely with the Security team, prioritizing safety of the firm's systems and content. Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations. Provides level three support for functional requests relating to SaaS Platform services. Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way. A coach and mentor to other team members, providing training if required. Fosters trust and builds relationships with the other Information Technology teams. Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes. Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues. Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity. Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made. Attends and contributes to team meetings. Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time. Performs other duties as assigned or required to meet Firm goals and objectives. Bachelor's degree in Computer Science or a related field. 1+ years of M365 Platform experience & Azure Cloud Platform 5+ Prior experience in SaaS Platform Support In depth knowledge of SSO, Authentication & DocuSign Product Python & PowerShell Scripting Preferred
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a SaaS Azure Platform Manager, preferably with DocuSign experience. Candidate have strong experience in managing the SaaS Application life cycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, and/or JIRA. Responsibilities: Provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services. Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations. Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process. Continually develops the processes and policies for provisioning & de-provisioning. Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms. Promotes optimal useability of SaaS Applications capabilities. Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations. Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people. Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve. Works closely with the Security team, prioritizing safety of the firm's systems and content. Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations. Provides level three support for functional requests relating to SaaS Platform services. Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way. A coach and mentor to other team members, providing training if required. Fosters trust and builds relationships with the other Information Technology teams. Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes. Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues. Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity. Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made. Attends and contributes to team meetings. Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time. Performs other duties as assigned or required to meet Firm goals and objectives. Bachelor's degree in Computer Science or a related field. 1+ years of M365 Platform experience & Azure Cloud Platform 5+ Prior experience in SaaS Platform Support In depth knowledge of SSO, Authentication & DocuSign Product Python & PowerShell Scripting Preferred
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Employee Relations Specialist Wanted! Part time (3 days per week) 12 month Fixed Term Contract. Reading or Glasgow Are you a seasoned Employee Relations professional with a passion for providing expert advice and coaching? Join our leading telecoms company on a 12-month Fixed Term Contract, based in either Reading or Glasgow, and play a pivotal role in shaping our people experiences aligned with business objectives. This is your opportunity to manage complex cases, lead consultation for business change projects, and drive continuous improvement initiatives in Employee Relations. Role Description: As our Employee Relations Specialist, you will: Provide Expert Advice: Offer professional, commercial, and specialist employee relations advice to people managers and stakeholders, ensuring alignment with business strategy, policies, and legislative requirements. Manage Complex Cases: Handle a variety of complex and high-risk cases including disciplinary, grievance, sickness absence, and Employment Tribunal claims, ensuring fair and balanced outcomes. Lead Consultation: Deliver individual and collective consultation for business change projects such as redundancy, TUPE, and changes of terms and conditions, while assessing and managing associated risks. Data Analysis: Utilise ER data to identify trends, insights, and opportunities for proactive intervention, driving continuous improvement in ER processes and procedures. Stakeholder Management: Build and maintain relationships with key internal customers, acting as their business partner and providing support and guidance as needed. Training Development: Develop training courses to address identified needs and improve performance in line with business requirements. Qualifications: To excel in this role, you'll need: CIPD Qualification: Qualified or Part Qualified in CIPD, demonstrating a solid foundation in HR practices and principles. Key Skills: Comprehensive experience in Employee Relations, including managing complex/high-risk cases and leading consultation for business change projects. Stakeholder Engagement: Excellent communication skills with the ability to guide, coach, and influence stakeholders at all levels. Data Analysis: Proficiency in data manipulation (especially in Excel), interpreting trends, and horizon scanning to inform decision-making. Project People is acting as an Employment Business in relation to this vacancy.
22/03/2024
Employee Relations Specialist Wanted! Part time (3 days per week) 12 month Fixed Term Contract. Reading or Glasgow Are you a seasoned Employee Relations professional with a passion for providing expert advice and coaching? Join our leading telecoms company on a 12-month Fixed Term Contract, based in either Reading or Glasgow, and play a pivotal role in shaping our people experiences aligned with business objectives. This is your opportunity to manage complex cases, lead consultation for business change projects, and drive continuous improvement initiatives in Employee Relations. Role Description: As our Employee Relations Specialist, you will: Provide Expert Advice: Offer professional, commercial, and specialist employee relations advice to people managers and stakeholders, ensuring alignment with business strategy, policies, and legislative requirements. Manage Complex Cases: Handle a variety of complex and high-risk cases including disciplinary, grievance, sickness absence, and Employment Tribunal claims, ensuring fair and balanced outcomes. Lead Consultation: Deliver individual and collective consultation for business change projects such as redundancy, TUPE, and changes of terms and conditions, while assessing and managing associated risks. Data Analysis: Utilise ER data to identify trends, insights, and opportunities for proactive intervention, driving continuous improvement in ER processes and procedures. Stakeholder Management: Build and maintain relationships with key internal customers, acting as their business partner and providing support and guidance as needed. Training Development: Develop training courses to address identified needs and improve performance in line with business requirements. Qualifications: To excel in this role, you'll need: CIPD Qualification: Qualified or Part Qualified in CIPD, demonstrating a solid foundation in HR practices and principles. Key Skills: Comprehensive experience in Employee Relations, including managing complex/high-risk cases and leading consultation for business change projects. Stakeholder Engagement: Excellent communication skills with the ability to guide, coach, and influence stakeholders at all levels. Data Analysis: Proficiency in data manipulation (especially in Excel), interpreting trends, and horizon scanning to inform decision-making. Project People is acting as an Employment Business in relation to this vacancy.