Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
LA International Computer Consultants Ltd
Milton Keynes, Buckinghamshire
We have a requirement for a DV Cleared Senior Operations Analyst. This role is responsible for delivery of front line IT service delivery. Responding to alerts from the IT estate, or targeting first contact resolution of customer incidents and service requests on a rotating 24/7 Shift basis. Key Responsibilities will include: * Work as part of a team of Operations Analysts to ensure services are delivered within SLAs; * Monitor and manage resolver group queue stack, ensuring tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts; * Assist other teams, as directed, to control and manage service issues, problems and incidents. * Compile technical documentation on known issues/errors, workarounds and permanent fixes to the central knowledgebase; * Access Control the Building Security system, Key/Password issuing process and Permit to Work in the Data Centres; * Ensure continuity of handling across all shifts through appropriate communication and handover; * Follow business processes and comply with all governance requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the life cycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with 3rd party vendors throughout the duration of an incident. Essential Skills include: * Demonstrable record of delivering results and meeting targets. * Good analytical skills and the ability to develop solutions with focus on customer needs. * Effective verbal and written communication skills at all levels. * Ability to build and maintain customer relationships and exceed expectations. * Strong analytical skills. Ability to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD 101 * Microsoft Certified: Azure Fundamentals (AZ-900) * Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
25/04/2024
Project-based
We have a requirement for a DV Cleared Senior Operations Analyst. This role is responsible for delivery of front line IT service delivery. Responding to alerts from the IT estate, or targeting first contact resolution of customer incidents and service requests on a rotating 24/7 Shift basis. Key Responsibilities will include: * Work as part of a team of Operations Analysts to ensure services are delivered within SLAs; * Monitor and manage resolver group queue stack, ensuring tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts; * Assist other teams, as directed, to control and manage service issues, problems and incidents. * Compile technical documentation on known issues/errors, workarounds and permanent fixes to the central knowledgebase; * Access Control the Building Security system, Key/Password issuing process and Permit to Work in the Data Centres; * Ensure continuity of handling across all shifts through appropriate communication and handover; * Follow business processes and comply with all governance requirements; * Provide go-ahead approval and capture completion for all change activities; * Manage end user's expectations throughout the life cycle of the Incident or Service Request; * Liaise with a Problem Manager, Incident Manager and resolver groups to give and receive information and advice to support resolution; * Technical liaison with 3rd party vendors throughout the duration of an incident. Essential Skills include: * Demonstrable record of delivering results and meeting targets. * Good analytical skills and the ability to develop solutions with focus on customer needs. * Effective verbal and written communication skills at all levels. * Ability to build and maintain customer relationships and exceed expectations. * Strong analytical skills. Ability to create, interpret and present data effectively. * Sound level of technical WINTEL understanding. * Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; * Experience working in a secure environment * Managing Modern Desktops - MD 101 * Microsoft Certified: Azure Fundamentals (AZ-900) * Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100 * 365 Desktop (Intune/EPM) Cloud experience * Apple Mobile Phone/Apple Business Manager experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Knowledge * Working knowledge of various Operating Systems (OS) (MSWin, Linux, OSX, IOS) * Purple Teaming knowledge * Basic understanding of computer forensics * Use of Firewalls and IDS/IPS devices * Knowledge of SIEM technologies. * Networking, routing and switching * Cyber Security Review (CSR) Compliant * Cybersecurity Frameworks and Standards: Knowledge of frameworks such as NIST, ISO 27001,MITRE ATT&CK and CIS. * Legal and Regulatory Understanding: Familiarity with laws and regulations related to cybersecurity, such as GDPR, CCPA, or HIPAA. Skills * Personnel Management * In house training of personnel. * Stakeholder engagement * Risk Management * Threat Hunting * Threat Analysis * Use of vulnerability management tools * Malware reverse engineering * Detection rule engineering * Incident Management * Alert Triage * Crisis management Experience * Extensive working experience in a live SOC environment * Line management experience. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
24/04/2024
Project-based
Knowledge * Working knowledge of various Operating Systems (OS) (MSWin, Linux, OSX, IOS) * Purple Teaming knowledge * Basic understanding of computer forensics * Use of Firewalls and IDS/IPS devices * Knowledge of SIEM technologies. * Networking, routing and switching * Cyber Security Review (CSR) Compliant * Cybersecurity Frameworks and Standards: Knowledge of frameworks such as NIST, ISO 27001,MITRE ATT&CK and CIS. * Legal and Regulatory Understanding: Familiarity with laws and regulations related to cybersecurity, such as GDPR, CCPA, or HIPAA. Skills * Personnel Management * In house training of personnel. * Stakeholder engagement * Risk Management * Threat Hunting * Threat Analysis * Use of vulnerability management tools * Malware reverse engineering * Detection rule engineering * Incident Management * Alert Triage * Crisis management Experience * Extensive working experience in a live SOC environment * Line management experience. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
On-site 2-3 days (and otherwise remote/off-site) in Måløv, Denmark Duration: Expected duration 12 months. Expected experience: Strong Vue. skills and experience with Python is a must Preferred experience: Hands-on experience with Titian Mosaic or a similar research sample inventory system is considered an advantage but not a must. Knowledge of Oracle DB, SQL or PL/SQL (fundamental understanding). Be able to communicate in English Software Development: We would rather look also for someone with a more workflow/Front End focus. Application Configuration: Titian/Mosaic experience or worked with a COTS system and administered/configured it. Technologies to be used: Python Vue CI/CD Git REST APIs AWS and ADO Cloud Oracle database SQL Responsibilities and skills: Contributes to an agile product team that is onboarding Pharma R&D wet-labs to the Titian Mosaic sample inventory system Development, bug fixing and second line support on our in-house build application for sample management handling (build in Vue). Analyze complex lab workflows and translate the sample management needs of scientists into requirements for the IT solution Implements changes in the configuration (user roles, data model) as well as metadata (dropdowns) in the Mosaic system Be able to work in highly changeable organization. Communicate and collaborate with R&ED scientists (typically lab associates/scientists), Research IT experts, Software Engineers, and Product Owners You will work with our agile Inventory Management System product team together with eight other colleagues. They are working on implementing our new browser-based inventory system, Mosaic, from Titian software company as well as an in-house develop web application for sample management. You will be in touch with different laboratory teams in Denmark, UK and US regularly, to ensure business consistency and continuity. Finally, you will collaborate with business analysts and developers in the team to share knowledge and develop new solutions.
22/04/2024
Project-based
On-site 2-3 days (and otherwise remote/off-site) in Måløv, Denmark Duration: Expected duration 12 months. Expected experience: Strong Vue. skills and experience with Python is a must Preferred experience: Hands-on experience with Titian Mosaic or a similar research sample inventory system is considered an advantage but not a must. Knowledge of Oracle DB, SQL or PL/SQL (fundamental understanding). Be able to communicate in English Software Development: We would rather look also for someone with a more workflow/Front End focus. Application Configuration: Titian/Mosaic experience or worked with a COTS system and administered/configured it. Technologies to be used: Python Vue CI/CD Git REST APIs AWS and ADO Cloud Oracle database SQL Responsibilities and skills: Contributes to an agile product team that is onboarding Pharma R&D wet-labs to the Titian Mosaic sample inventory system Development, bug fixing and second line support on our in-house build application for sample management handling (build in Vue). Analyze complex lab workflows and translate the sample management needs of scientists into requirements for the IT solution Implements changes in the configuration (user roles, data model) as well as metadata (dropdowns) in the Mosaic system Be able to work in highly changeable organization. Communicate and collaborate with R&ED scientists (typically lab associates/scientists), Research IT experts, Software Engineers, and Product Owners You will work with our agile Inventory Management System product team together with eight other colleagues. They are working on implementing our new browser-based inventory system, Mosaic, from Titian software company as well as an in-house develop web application for sample management. You will be in touch with different laboratory teams in Denmark, UK and US regularly, to ensure business consistency and continuity. Finally, you will collaborate with business analysts and developers in the team to share knowledge and develop new solutions.
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
09/04/2024
Full time
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server