Senior Applications Engineer (Automotive & Defence) - RL7365 Salary Competitive Benefits Excellent Benefits Location Paris The Client Curo are partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The company designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running complex application software; all designed in-house. The Candidate The successful candidate will have industry experience with Positioning, Navigation & Timing (PNT)/Global navigation satellite systems (GNSS), or similar wireless technologies including test methodology and analysis skills. The role requires a confident communicator, who has the ability to explain and present technical solutions and the benefits they provide to the organisations clients in the Defence and Automotive space. We are looking for a driver, to facilitate client visits. The Role As an Applications Engineer, you would be focusing predominantly on the military and automotive market. Reporting into the professional services team based in the UK, you will be responsible for assisting the BD teams in providing technical pre-sales and apps support in a timely fashion based on the opportunity and complexity at hand. Whilst working closely with customers it would be expected of you to build a relationship with the customer, develop deep understanding of their use case and provide feedback back to the Professional Services team and wider Business Unit. Some elements of delivering Professional Services mostly in EMEA could also be part of the role. You will have a close working relationship with peers in Sales, Global Services, and Business Development. In addition, the role will be hybrid with occasional visits to the organisations UK office in Devon and customer site locations, particularly across the EMEA sector as needed. Key Duties Provide technical and applications support primarily in pre-sales but also in post-sales situations. Engage in complex technical discussions with customers to understand their needs. Utilize deep knowledge of the companys products and services to align appropriate solutions based on client needs. Help design solutions and formulate responses to RFx, deliver POC/demos, and present solutions to customers. Liaise closely with engineering, professional services and tailored solutions teams to address complex customer requests. Grow depth of relationships with customers in the Defence and Automotive markets. Staying abreast of developments in GNSS/PNT technologies and test methodologies. Provide customer feedback on products, services, and process improvements as needed. Work closely with Sales Enablement team to generate application-specific materials. Requirements Bachelors degree in electrical engineering, Computer Science, or another technical field from an accredited university; or equivalent work experience. Significant experience of relevant industry experience with GNSS, PNT or similar technologies. Familiarity with test automation programming environments including LabView,Matlab desirable. Self-motivated team player with proven problem-solving skills. Experience in a customer-facing role is preferred. Ability to communicate technical material clearly, both verbally and in writing. Ability to work closely with other people to solve challenging problems. Experience using GNSS Test Equipment and/or GNSS receivers is a plus. Travel may be required up to 25% To apply for this Senior Applications Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
18/04/2024
Full time
Senior Applications Engineer (Automotive & Defence) - RL7365 Salary Competitive Benefits Excellent Benefits Location Paris The Client Curo are partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The company designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running complex application software; all designed in-house. The Candidate The successful candidate will have industry experience with Positioning, Navigation & Timing (PNT)/Global navigation satellite systems (GNSS), or similar wireless technologies including test methodology and analysis skills. The role requires a confident communicator, who has the ability to explain and present technical solutions and the benefits they provide to the organisations clients in the Defence and Automotive space. We are looking for a driver, to facilitate client visits. The Role As an Applications Engineer, you would be focusing predominantly on the military and automotive market. Reporting into the professional services team based in the UK, you will be responsible for assisting the BD teams in providing technical pre-sales and apps support in a timely fashion based on the opportunity and complexity at hand. Whilst working closely with customers it would be expected of you to build a relationship with the customer, develop deep understanding of their use case and provide feedback back to the Professional Services team and wider Business Unit. Some elements of delivering Professional Services mostly in EMEA could also be part of the role. You will have a close working relationship with peers in Sales, Global Services, and Business Development. In addition, the role will be hybrid with occasional visits to the organisations UK office in Devon and customer site locations, particularly across the EMEA sector as needed. Key Duties Provide technical and applications support primarily in pre-sales but also in post-sales situations. Engage in complex technical discussions with customers to understand their needs. Utilize deep knowledge of the companys products and services to align appropriate solutions based on client needs. Help design solutions and formulate responses to RFx, deliver POC/demos, and present solutions to customers. Liaise closely with engineering, professional services and tailored solutions teams to address complex customer requests. Grow depth of relationships with customers in the Defence and Automotive markets. Staying abreast of developments in GNSS/PNT technologies and test methodologies. Provide customer feedback on products, services, and process improvements as needed. Work closely with Sales Enablement team to generate application-specific materials. Requirements Bachelors degree in electrical engineering, Computer Science, or another technical field from an accredited university; or equivalent work experience. Significant experience of relevant industry experience with GNSS, PNT or similar technologies. Familiarity with test automation programming environments including LabView,Matlab desirable. Self-motivated team player with proven problem-solving skills. Experience in a customer-facing role is preferred. Ability to communicate technical material clearly, both verbally and in writing. Ability to work closely with other people to solve challenging problems. Experience using GNSS Test Equipment and/or GNSS receivers is a plus. Travel may be required up to 25% To apply for this Senior Applications Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Subject: Pre-Sales System Engineering Consultant - Hybrid 2-3 Days per week on-site (Wokingham or London) - £75 to £85K + Bonus up to 25% Job Title: Pre-Sales Systems Engineering Consultant Location: Hybrid - Wokingham or London Office (2-3 Days a week on-site) Salary: £75 - £85K DOE, Plus Bonus up to 25% Benefits: Personal & Professional Development, Suite of Benefits (Medical, Well Being & Financial) The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, so they can turn insights into outcomes at the speed required to thrive in today's world. The Candidate: This role requires a candidate with significant experience in technical consultative sales, coupled with a broad knowledge of systems technology & solutions. UK Central Government knowledge is essential. The successful candidate will have strong network skills across: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as Python, Ansible, HTML, VMWare, and Microsoft Server, are highly advantageous. You will be up to speed with latest tech industry trends, with the ability to talk with clients around specialised (Aruba Networking) and related technologies. We are looking for a consultative sales professional, capable of representing this organisation, as a technical expert, leveraging strong understanding of the competition - both positioning strategy and technology. Please note that candidates must be eligible for DV Clearance (Developed Vetting Level 4) - which normally requires 10+ years residency in the UK. It would be advantageous to have previous Central Government or MOD exposure. The Role: Specialised Networking is re-defining the "Intelligent Edge", and creating new customer experiences, by building intelligent spaces and digital workspaces, leading next-generation network access solutions for the mobile enterprise. This enables clients to run their wireless network from the cloud. With a focus on datacentre, campus, branch, WAN, mobility, security and IoT to transform businesses across the globe. To be successful in this role, you will need significant experience in the Technical Pre Sales arena, and deep expertise in area of specialised networking and related technologies. Duties: Gathering and assessing customer requirements, both business and technical. Identification of likely problem areas that require attention. Keeping current with trends to enable successful consulting with clients on issues and challenges at multiple levels of customer management. Identification of information on competitors and product roll- out data/training needs, to proactively position the company strengths as a relative value position in the account. Representing the company as a technical expert with customers, sharing knowledge in area of expertise and links to related technology areas. Conversing with clients on issues and challenges, to facilitate solution selling. Leveraging a strong understanding of the competition - both positioning strategy and technology - to create competitive advantage for the company. Requirements: Technical University, Bachelor's degree or equivalent. Significant experience in technical consultative selling and account management. DV (Developed Vetting Level 4) level security clearance eligibility. Technical and/or solution experience across industry. Strong network skills encompassing: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as: Python, Ansible, HTML, VMWare, Microsoft Server, advantageous. Full driving license. Extensive level of industry acumen; current knowledge of trends, with the ability to converse with client on issues and challenges at multiple levels of customer management. Broad knowledge of technology & solutions, with deep expertise in area of specialisation and related technologies. Motivated collaborative character. Active listening skills. Natural rapport building ability. Complex sales experience. Ability to manage ambiguity, with creative a critical thinking. To apply for this Pre-Sales System Engineering Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
15/04/2024
Full time
Subject: Pre-Sales System Engineering Consultant - Hybrid 2-3 Days per week on-site (Wokingham or London) - £75 to £85K + Bonus up to 25% Job Title: Pre-Sales Systems Engineering Consultant Location: Hybrid - Wokingham or London Office (2-3 Days a week on-site) Salary: £75 - £85K DOE, Plus Bonus up to 25% Benefits: Personal & Professional Development, Suite of Benefits (Medical, Well Being & Financial) The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, so they can turn insights into outcomes at the speed required to thrive in today's world. The Candidate: This role requires a candidate with significant experience in technical consultative sales, coupled with a broad knowledge of systems technology & solutions. UK Central Government knowledge is essential. The successful candidate will have strong network skills across: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as Python, Ansible, HTML, VMWare, and Microsoft Server, are highly advantageous. You will be up to speed with latest tech industry trends, with the ability to talk with clients around specialised (Aruba Networking) and related technologies. We are looking for a consultative sales professional, capable of representing this organisation, as a technical expert, leveraging strong understanding of the competition - both positioning strategy and technology. Please note that candidates must be eligible for DV Clearance (Developed Vetting Level 4) - which normally requires 10+ years residency in the UK. It would be advantageous to have previous Central Government or MOD exposure. The Role: Specialised Networking is re-defining the "Intelligent Edge", and creating new customer experiences, by building intelligent spaces and digital workspaces, leading next-generation network access solutions for the mobile enterprise. This enables clients to run their wireless network from the cloud. With a focus on datacentre, campus, branch, WAN, mobility, security and IoT to transform businesses across the globe. To be successful in this role, you will need significant experience in the Technical Pre Sales arena, and deep expertise in area of specialised networking and related technologies. Duties: Gathering and assessing customer requirements, both business and technical. Identification of likely problem areas that require attention. Keeping current with trends to enable successful consulting with clients on issues and challenges at multiple levels of customer management. Identification of information on competitors and product roll- out data/training needs, to proactively position the company strengths as a relative value position in the account. Representing the company as a technical expert with customers, sharing knowledge in area of expertise and links to related technology areas. Conversing with clients on issues and challenges, to facilitate solution selling. Leveraging a strong understanding of the competition - both positioning strategy and technology - to create competitive advantage for the company. Requirements: Technical University, Bachelor's degree or equivalent. Significant experience in technical consultative selling and account management. DV (Developed Vetting Level 4) level security clearance eligibility. Technical and/or solution experience across industry. Strong network skills encompassing: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as: Python, Ansible, HTML, VMWare, Microsoft Server, advantageous. Full driving license. Extensive level of industry acumen; current knowledge of trends, with the ability to converse with client on issues and challenges at multiple levels of customer management. Broad knowledge of technology & solutions, with deep expertise in area of specialisation and related technologies. Motivated collaborative character. Active listening skills. Natural rapport building ability. Complex sales experience. Ability to manage ambiguity, with creative a critical thinking. To apply for this Pre-Sales System Engineering Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.