Cyber Security Manager - 8 Months - Inside IR35 - Edinburgh Day Rate - Market Rates Harvey Nash's public sector client are currently looking to recruit a Cyber Security Manager to join their team based In Edinburgh/Remote for an initial 8 month period. Main Duties: The successful candidate will play a key role in managing the security assurance roadmap and relationship with security teams across public sector organisations and suppliers involved in developing, testing, auditing and supporting the service. Continuously review IT Security Policies and Processes in line with best practise, providing recommendations for security improvements across all assigned projects Support security architect function by defining priorities based upon risk and new emerging threats that have been identified Assist the security risk advisor and security architect function with the assessment of compliance against Government and Industry security and privacy framework standards producing gap analysis and remediation reports as required. Ensure compliance with organisational security commitments to Memorandums of Understanding and Shared Service Agreements with partner organisations Assist the security risk advisor and security architect function with risk and threat modelling and assessment Support security architect function by contributing to acceptance criteria for security countermeasure delivery, and sign off security countermeasures once delivered as operationally ready Plan and manage an ongoing schedule of security countermeasure testing Support the security risk advisor with security assurance of Cloud tools and technologies utilising Government and Industry standards such as NIS CAF, CSA STAR and ISO27001 etc Manage third party relationships from a security perspective and ensure contractual security requirements are being met Ensure Security Issues are raised in accordance to agile methodology and sprint planning Manage and represent the security function and staff for all assigned projects Lead on Vulnerability Management program at both application and platform level ensuring Essential Criteria Recent working experience (last 1-3 years) in delivery of a defined security programme where public facing identity based authentication and verification services were required, and leading Security Operations teams in the running of such services. Demonstrable working experience in designing and delivering: SOC services; Cyber Incident Response functions and Vulnerability Management processes. Demonstrable working experience and application of Government and Industry security standards including Scottish Government Cyber Resilience Framework, ISO27001, GovAssure and NCSC CAF. Direct working experience of AWS and Azure native security tools (eg Azure Sentinel, AWS Guard Duty, Microsoft Defender for Cloud, AWS Security Hub, etc). and good awareness of third party security technologies to support continuous improvements of Cloud service security posture (eg Privileged Access Management, Vulnerability Assessment System). Experience of working with and 'securing' software development life cycles (S-SDLC), and supporting Software and Cloud Engineers with security engineering expertise. Experience of engaging with, and managing, a wide range of internal and external stakeholders, including senior officials, customers and suppliers. This includes producing concise, clear, well-structured written work and communicating complex matters across a range of audiences. Desirable Criteria AWS and/or Azure professional certification in a security space and professional certification at auditor level in ISO27001. Good understanding of UK Government good practice guides 44 and 45 to support authentication and verification processes. Working knowledge of programme delivery to the UK Government digital identity and attributes trust framework. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
19/04/2024
Project-based
Cyber Security Manager - 8 Months - Inside IR35 - Edinburgh Day Rate - Market Rates Harvey Nash's public sector client are currently looking to recruit a Cyber Security Manager to join their team based In Edinburgh/Remote for an initial 8 month period. Main Duties: The successful candidate will play a key role in managing the security assurance roadmap and relationship with security teams across public sector organisations and suppliers involved in developing, testing, auditing and supporting the service. Continuously review IT Security Policies and Processes in line with best practise, providing recommendations for security improvements across all assigned projects Support security architect function by defining priorities based upon risk and new emerging threats that have been identified Assist the security risk advisor and security architect function with the assessment of compliance against Government and Industry security and privacy framework standards producing gap analysis and remediation reports as required. Ensure compliance with organisational security commitments to Memorandums of Understanding and Shared Service Agreements with partner organisations Assist the security risk advisor and security architect function with risk and threat modelling and assessment Support security architect function by contributing to acceptance criteria for security countermeasure delivery, and sign off security countermeasures once delivered as operationally ready Plan and manage an ongoing schedule of security countermeasure testing Support the security risk advisor with security assurance of Cloud tools and technologies utilising Government and Industry standards such as NIS CAF, CSA STAR and ISO27001 etc Manage third party relationships from a security perspective and ensure contractual security requirements are being met Ensure Security Issues are raised in accordance to agile methodology and sprint planning Manage and represent the security function and staff for all assigned projects Lead on Vulnerability Management program at both application and platform level ensuring Essential Criteria Recent working experience (last 1-3 years) in delivery of a defined security programme where public facing identity based authentication and verification services were required, and leading Security Operations teams in the running of such services. Demonstrable working experience in designing and delivering: SOC services; Cyber Incident Response functions and Vulnerability Management processes. Demonstrable working experience and application of Government and Industry security standards including Scottish Government Cyber Resilience Framework, ISO27001, GovAssure and NCSC CAF. Direct working experience of AWS and Azure native security tools (eg Azure Sentinel, AWS Guard Duty, Microsoft Defender for Cloud, AWS Security Hub, etc). and good awareness of third party security technologies to support continuous improvements of Cloud service security posture (eg Privileged Access Management, Vulnerability Assessment System). Experience of working with and 'securing' software development life cycles (S-SDLC), and supporting Software and Cloud Engineers with security engineering expertise. Experience of engaging with, and managing, a wide range of internal and external stakeholders, including senior officials, customers and suppliers. This includes producing concise, clear, well-structured written work and communicating complex matters across a range of audiences. Desirable Criteria AWS and/or Azure professional certification in a security space and professional certification at auditor level in ISO27001. Good understanding of UK Government good practice guides 44 and 45 to support authentication and verification processes. Working knowledge of programme delivery to the UK Government digital identity and attributes trust framework. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
19/04/2024
Full time
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
19/04/2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
DevOps Engineer - UK*C DV x2 12-month contract 550-575/day Outside IR35 Based in Cheltenham (on-site) iO Associates is currently recruiting for DevOps Engineers with UK*C DV clearance to support one of our SME clients within the National Security sector. The successful candidate will be on contract until the end of March, with a further year extension once budgets are finalised. The role will be on-site in Cheltenham, with the possibility of some home working (but this would be sprint dependant). The following skills will be required: Linux Ansible Terraform Docker Our client is looking for candidates to begin ASAP, so please ensure you are immediately available or reaching the end of your current contract. If you are interested, please send an updated CV.
19/04/2024
Project-based
DevOps Engineer - UK*C DV x2 12-month contract 550-575/day Outside IR35 Based in Cheltenham (on-site) iO Associates is currently recruiting for DevOps Engineers with UK*C DV clearance to support one of our SME clients within the National Security sector. The successful candidate will be on contract until the end of March, with a further year extension once budgets are finalised. The role will be on-site in Cheltenham, with the possibility of some home working (but this would be sprint dependant). The following skills will be required: Linux Ansible Terraform Docker Our client is looking for candidates to begin ASAP, so please ensure you are immediately available or reaching the end of your current contract. If you are interested, please send an updated CV.
CYBER SECURITY MANAGER - INITIAL 8 MONTHS - INSIDE IR35 Loriens leading public sector client is looking for a highly skilled Cyber Security Manager to join them on an initial 8 month contract. Essential Skills: Recent working experience (last 1-3 years) in delivery of a defined security programme where public facing identity based authentication and verification services were required, and leading Security Operations teams in the running of such services. Demonstrable working experience in designing and delivering: SOC services; Cyber Incident Response functions and Vulnerability Management processes. Demonstrable working experience and application of Government and Industry security standards including Government Cyber Resilience Framework, ISO27001, GovAssure and NCSC CAF. Direct working experience of AWS and Azure native security tools (eg Azure Sentinel, AWS Guard Duty, Microsoft Defender for Cloud, AWS Security Hub, etc). and good awareness of third party security technologies to support continuous improvements of Cloud service security posture (eg Privileged Access Management, Vulnerability Assessment System). Experience of working with and 'securing' software development life cycles (S-SDLC), and supporting Software and Cloud Engineers with security engineering expertise. Experience of engaging with, and managing, a wide range of internal and external stakeholders, including senior officials, customers and suppliers. This includes producing concise, clear, well-structured written work and communicating complex matters across a range of audiences. Desirable Skills: AWS and/or Azure professional certification in a security space and professional certification at auditor level in ISO27001. Good understanding of UK Government good practice guides 44 and 45 to support authentication and verification processes. Working knowledge of programme delivery to the UK Government digital identity and attributes trust framework. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
19/04/2024
Project-based
CYBER SECURITY MANAGER - INITIAL 8 MONTHS - INSIDE IR35 Loriens leading public sector client is looking for a highly skilled Cyber Security Manager to join them on an initial 8 month contract. Essential Skills: Recent working experience (last 1-3 years) in delivery of a defined security programme where public facing identity based authentication and verification services were required, and leading Security Operations teams in the running of such services. Demonstrable working experience in designing and delivering: SOC services; Cyber Incident Response functions and Vulnerability Management processes. Demonstrable working experience and application of Government and Industry security standards including Government Cyber Resilience Framework, ISO27001, GovAssure and NCSC CAF. Direct working experience of AWS and Azure native security tools (eg Azure Sentinel, AWS Guard Duty, Microsoft Defender for Cloud, AWS Security Hub, etc). and good awareness of third party security technologies to support continuous improvements of Cloud service security posture (eg Privileged Access Management, Vulnerability Assessment System). Experience of working with and 'securing' software development life cycles (S-SDLC), and supporting Software and Cloud Engineers with security engineering expertise. Experience of engaging with, and managing, a wide range of internal and external stakeholders, including senior officials, customers and suppliers. This includes producing concise, clear, well-structured written work and communicating complex matters across a range of audiences. Desirable Skills: AWS and/or Azure professional certification in a security space and professional certification at auditor level in ISO27001. Good understanding of UK Government good practice guides 44 and 45 to support authentication and verification processes. Working knowledge of programme delivery to the UK Government digital identity and attributes trust framework. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Java Developer - Hybrid - £50k-£60k DOE, plus flexible benefits - Permanent role Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit permanent Senior Java Developer with expert core Java 17 coding skills for our prestigious international client in the Entertainment sector. Low level code experience is welcomed for this role. The role will be based full time in an office for the first 3 months (either in Borehamwood, Horsham or Central London) with minimum of 2 days per week in the office thereafter. Occasional travel to Client sites for meetings may be required. The successful candidate will join an established and experienced Java Consultancy team. We pride ourselves in employing high calibre IT consultants and software engineers and this is a great opportunity to learn from some of the most experienced Java Consultants around. Key skills to have: Experience of working on large, complex Enterprise systems Minimum of 5 years experience in Java development including recent Java 17: Interceptors and Evaluators Concurrency and Multi-threading Design Patterns and Functional programming Annotation Processors and Reflection Java Security and advanced Exception Handling An IT related degree or similar qualification Technical skill set: excellent core Java, IntelliJ IDE, IntelliJ debugging, Javadocs, low level code, GIT, JIRA, Swing,Spring MVC, Spring Boot, Hibernate, Web technologies, XML, Web Services, REST API, JSON, JQuery Proven strong communicator, who is able to speak about technical matters in non-technical English with business stake-holders Flexible, can-do attitude, capable of multi-tasking, structured approach and works well within a team environment. Nice to have skills : Preferred additional technical skills: GraphQL, Postgres, Sybase, low level code experience Experience of the Entertainment business domain Good Front End development including HTML5, CSS3 and Bootstrap Our Offer: Salary between £50K to £60K depending on experience Variety of Benefits available including Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit Generous Holiday Allowance which increases based on length of service Variety of work Opportunity to progress, both in terms of skills, experience and grade levels quickly for the motivated and talented individual Main responsibilities of the successful candidate: Java Web and desktop application development, enhancements and problem resolution for core, large scale business applications using IntelliJ IDE and associated de-bugging tools Extensive use of Jira for managing team work-load, Javadocs and Wiki for documentation Quality assurance including peer reviews, Unit and Integration testing Release management including source control using Git Attending and contributing to Agile scrum meetings and regular team operational meetings. For further information on this excellent Senior Java Developer role please email CV to the address shown.
19/04/2024
Full time
Senior Java Developer - Hybrid - £50k-£60k DOE, plus flexible benefits - Permanent role Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit permanent Senior Java Developer with expert core Java 17 coding skills for our prestigious international client in the Entertainment sector. Low level code experience is welcomed for this role. The role will be based full time in an office for the first 3 months (either in Borehamwood, Horsham or Central London) with minimum of 2 days per week in the office thereafter. Occasional travel to Client sites for meetings may be required. The successful candidate will join an established and experienced Java Consultancy team. We pride ourselves in employing high calibre IT consultants and software engineers and this is a great opportunity to learn from some of the most experienced Java Consultants around. Key skills to have: Experience of working on large, complex Enterprise systems Minimum of 5 years experience in Java development including recent Java 17: Interceptors and Evaluators Concurrency and Multi-threading Design Patterns and Functional programming Annotation Processors and Reflection Java Security and advanced Exception Handling An IT related degree or similar qualification Technical skill set: excellent core Java, IntelliJ IDE, IntelliJ debugging, Javadocs, low level code, GIT, JIRA, Swing,Spring MVC, Spring Boot, Hibernate, Web technologies, XML, Web Services, REST API, JSON, JQuery Proven strong communicator, who is able to speak about technical matters in non-technical English with business stake-holders Flexible, can-do attitude, capable of multi-tasking, structured approach and works well within a team environment. Nice to have skills : Preferred additional technical skills: GraphQL, Postgres, Sybase, low level code experience Experience of the Entertainment business domain Good Front End development including HTML5, CSS3 and Bootstrap Our Offer: Salary between £50K to £60K depending on experience Variety of Benefits available including Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit Generous Holiday Allowance which increases based on length of service Variety of work Opportunity to progress, both in terms of skills, experience and grade levels quickly for the motivated and talented individual Main responsibilities of the successful candidate: Java Web and desktop application development, enhancements and problem resolution for core, large scale business applications using IntelliJ IDE and associated de-bugging tools Extensive use of Jira for managing team work-load, Javadocs and Wiki for documentation Quality assurance including peer reviews, Unit and Integration testing Release management including source control using Git Attending and contributing to Agile scrum meetings and regular team operational meetings. For further information on this excellent Senior Java Developer role please email CV to the address shown.
Identity and Access Architect/Engineer - Edinburgh or Glasgow - 9 Month Contract Lorien's Public Sector client are currently recruiting for a Business Architect to join on a 9 month initial contract, inside IR35. The successful candidate will have the following skills/knowledge: Confident communicator - Be able to appropriately adjust communication style to different levels of technical experience Build relationships with key technical and non-technical stakeholders within the Project - Be able to work well with both existing stakeholders and identify additional stakeholders where appropriate. Confident Cloud IdP Architect - Be able to use MS Excel to monitor and track work as well as perform analysis when required including vlookups, pivot tables etc. Okta Workforce Identity Cloud SAML/OIDC Active Directory Working knowledge of other cloud-based security platforms which complement the IdP landscape, ie, Entra, zScaler, Crowdstrike, etc. would be highly desirable. Should this position be of interest please submit your CV and I will be in contact as required. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
19/04/2024
Project-based
Identity and Access Architect/Engineer - Edinburgh or Glasgow - 9 Month Contract Lorien's Public Sector client are currently recruiting for a Business Architect to join on a 9 month initial contract, inside IR35. The successful candidate will have the following skills/knowledge: Confident communicator - Be able to appropriately adjust communication style to different levels of technical experience Build relationships with key technical and non-technical stakeholders within the Project - Be able to work well with both existing stakeholders and identify additional stakeholders where appropriate. Confident Cloud IdP Architect - Be able to use MS Excel to monitor and track work as well as perform analysis when required including vlookups, pivot tables etc. Okta Workforce Identity Cloud SAML/OIDC Active Directory Working knowledge of other cloud-based security platforms which complement the IdP landscape, ie, Entra, zScaler, Crowdstrike, etc. would be highly desirable. Should this position be of interest please submit your CV and I will be in contact as required. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
This position of ICT Senior Network and Security Engineer requires a skilled professional to manage, maintain, and enhance the organisation's ICT infrastructure within the public sector. The role is based in London and focuses on ensuring the security and integrity of the company's network. Client Details This organisation is a large entity within the public sector, employing over a thousand people. The organisation operates on a national scale, providing valuable services to the public and maintaining a strong commitment to technological innovation and security. (Cisco house, CISCO DNA, CISCO ISE) Description Manage, maintain, and enhance the organisation's ICT infrastructure. Ensure the security and integrity of the company's network. Develop and implement network and security policies. Respond to and resolve network security incidents. Perform regular audits to ensure compliance with security standards. Collaborate with other teams in the technology department. Stay updated with the latest trends in network security. Provide technical leadership and guidance to junior staff members. (Cisco house, CISCO DNA, CISCO ISE) Profile A successful ICT Senior Network and Security Engineer should have: A degree in a relevant field such as Computer Science, Information Technology, or a related discipline. Proficiency in network design, implementation, and maintenance. Strong knowledge of network security protocols and standards. Excellent problem-solving skills. Strong communication and leadership abilities. Experience in the public sector would be advantageous. (Cisco house, CISCO DNA, CISCO ISE) Job Offer Incredible pension, benefits and hybrid working with travel. A competitive salary circa £76,000 - £77,000 per year. Extensive holiday leave. A supportive and innovative company culture. Opportunities for professional growth and development. This is a fantastic opportunity for a skilled ICT Senior Network and Security Engineer to join a large public sector organisation in London. If you are passionate about network security and are looking to make a meaningful impact, apply today. (Cisco house, CISCO DNA, CISCO ISE)
19/04/2024
This position of ICT Senior Network and Security Engineer requires a skilled professional to manage, maintain, and enhance the organisation's ICT infrastructure within the public sector. The role is based in London and focuses on ensuring the security and integrity of the company's network. Client Details This organisation is a large entity within the public sector, employing over a thousand people. The organisation operates on a national scale, providing valuable services to the public and maintaining a strong commitment to technological innovation and security. (Cisco house, CISCO DNA, CISCO ISE) Description Manage, maintain, and enhance the organisation's ICT infrastructure. Ensure the security and integrity of the company's network. Develop and implement network and security policies. Respond to and resolve network security incidents. Perform regular audits to ensure compliance with security standards. Collaborate with other teams in the technology department. Stay updated with the latest trends in network security. Provide technical leadership and guidance to junior staff members. (Cisco house, CISCO DNA, CISCO ISE) Profile A successful ICT Senior Network and Security Engineer should have: A degree in a relevant field such as Computer Science, Information Technology, or a related discipline. Proficiency in network design, implementation, and maintenance. Strong knowledge of network security protocols and standards. Excellent problem-solving skills. Strong communication and leadership abilities. Experience in the public sector would be advantageous. (Cisco house, CISCO DNA, CISCO ISE) Job Offer Incredible pension, benefits and hybrid working with travel. A competitive salary circa £76,000 - £77,000 per year. Extensive holiday leave. A supportive and innovative company culture. Opportunities for professional growth and development. This is a fantastic opportunity for a skilled ICT Senior Network and Security Engineer to join a large public sector organisation in London. If you are passionate about network security and are looking to make a meaningful impact, apply today. (Cisco house, CISCO DNA, CISCO ISE)
We are looking for a Product Owner, someone who has active Security Clearance. Job Specs: Lead a cross-functional team to deliver user-centered design, which meets a wide range of stakeholder needs. Ensuring that the digital platforms are fit for the future, including detailed work on the specification and procurement of Content Management and Digital Experience platforms. You'll build great relationships with key stakeholders and user groups and work with them to understand the clinical problems that need solving. You are the eyes, ears and voice of our users, and you'll use various research methods to quantify and interpret what they want and need. Put everything you've learnt in the context of our competitive landscape, desired clinical outcomes and business value. Build a roadmap of releases that deliver a compelling vision of your product. Have a commitment to delivering change and solving complex challenges with an analytical and methodical approach to problem solving. Take your insight and use it to lead product releases working with other teams (marketing, sales, legal and regulatory) as needed. Define requirements with the Business Analyst through user stories and acceptance criteria that the engineering teams can work with efficiently. Within a Scrum framework, work collaboratively with the Product and Engineering teams, coordinating collaborative design, sprint planning and grooming sessions. Create effective working relationships with teams across the company to communicate progress. Project manage the delivery of everything needed for launch: eg sales & marketing material and training, legal, support etc. Measure and analyse feature performance to uncover opportunities to improve user experience and increase adoption Soft skills: - Agile principles. eg, familiar with agile ceremonies, Scrum, Kanban, estimation. Good verbal and written communication. Essential: - MS Full stack developer predominately SQL/BI, SSIS, SSAS. Familiar with CICD. Desirable: - C# & Tableau
19/04/2024
Full time
We are looking for a Product Owner, someone who has active Security Clearance. Job Specs: Lead a cross-functional team to deliver user-centered design, which meets a wide range of stakeholder needs. Ensuring that the digital platforms are fit for the future, including detailed work on the specification and procurement of Content Management and Digital Experience platforms. You'll build great relationships with key stakeholders and user groups and work with them to understand the clinical problems that need solving. You are the eyes, ears and voice of our users, and you'll use various research methods to quantify and interpret what they want and need. Put everything you've learnt in the context of our competitive landscape, desired clinical outcomes and business value. Build a roadmap of releases that deliver a compelling vision of your product. Have a commitment to delivering change and solving complex challenges with an analytical and methodical approach to problem solving. Take your insight and use it to lead product releases working with other teams (marketing, sales, legal and regulatory) as needed. Define requirements with the Business Analyst through user stories and acceptance criteria that the engineering teams can work with efficiently. Within a Scrum framework, work collaboratively with the Product and Engineering teams, coordinating collaborative design, sprint planning and grooming sessions. Create effective working relationships with teams across the company to communicate progress. Project manage the delivery of everything needed for launch: eg sales & marketing material and training, legal, support etc. Measure and analyse feature performance to uncover opportunities to improve user experience and increase adoption Soft skills: - Agile principles. eg, familiar with agile ceremonies, Scrum, Kanban, estimation. Good verbal and written communication. Essential: - MS Full stack developer predominately SQL/BI, SSIS, SSAS. Familiar with CICD. Desirable: - C# & Tableau
We're a multi-channel, multi-brand business serving millions of customers a day with over 1.2 billion transactions each year, presenting a volume, depth and complexity of data that few can match. The team are responsible for implementing Google analytics across multiple channels eg web, in-store apps and consumer apps using our tag management tool called Google Tag Manager as well as the Adobe SDK collaborating with a variety of stakeholders such as multiple engineering teams, insight analysts product and commercial teams. We take business requirements from our stakeholders and translate them into technical documents. About the role As a Google Implementation Analyst, you will work in the Analytics Implementation Team to deliver solutions to unique business problems by leveraging your technical skills. Your work will be the building block upon which the business relies on to capture digital data which in turn will be used to deliver actionable insights, drive targeted marketing campaigns and optimisation. Be the subject matter expert of the tools in your remit, ie GA, Google Tag Manager and Tealium Enforce mechanisms and processes to maintain the integrity of data collection Confidently make changes to cater for new requirements Communicate effectively with stakeholders to capture their requirements and transform those into technical document. Ensure that the SDR stays in sync and can be trusted as a reference Work as part of an Agile workflow alongside other teams More about you: Essential Experience in a digital analytics implementation role Strong JavaScript skills Strong debugging skills Exceptional attention to detail Experience using a tag manager (preferably Google or Tealium) Ability to work under pressure and work to tight deadlines Excellent verbal, written and communication skills Ability to take responsibility and work using own initiative Strong problem solving skills Desirable Working knowledge in Google Analytics or Adobe Analytics Experience using Google Tag Manager, Tealium IQ and event stream Skills: google analytics google tag manager Web analytics Adobe analytics Tealium Server Side Employee Value Proposition: Large highly recognisable brand, working with the latest analytics skillsets. Job Title: Google Analytics Implementation Consultant Location: Holborn, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
19/04/2024
Project-based
We're a multi-channel, multi-brand business serving millions of customers a day with over 1.2 billion transactions each year, presenting a volume, depth and complexity of data that few can match. The team are responsible for implementing Google analytics across multiple channels eg web, in-store apps and consumer apps using our tag management tool called Google Tag Manager as well as the Adobe SDK collaborating with a variety of stakeholders such as multiple engineering teams, insight analysts product and commercial teams. We take business requirements from our stakeholders and translate them into technical documents. About the role As a Google Implementation Analyst, you will work in the Analytics Implementation Team to deliver solutions to unique business problems by leveraging your technical skills. Your work will be the building block upon which the business relies on to capture digital data which in turn will be used to deliver actionable insights, drive targeted marketing campaigns and optimisation. Be the subject matter expert of the tools in your remit, ie GA, Google Tag Manager and Tealium Enforce mechanisms and processes to maintain the integrity of data collection Confidently make changes to cater for new requirements Communicate effectively with stakeholders to capture their requirements and transform those into technical document. Ensure that the SDR stays in sync and can be trusted as a reference Work as part of an Agile workflow alongside other teams More about you: Essential Experience in a digital analytics implementation role Strong JavaScript skills Strong debugging skills Exceptional attention to detail Experience using a tag manager (preferably Google or Tealium) Ability to work under pressure and work to tight deadlines Excellent verbal, written and communication skills Ability to take responsibility and work using own initiative Strong problem solving skills Desirable Working knowledge in Google Analytics or Adobe Analytics Experience using Google Tag Manager, Tealium IQ and event stream Skills: google analytics google tag manager Web analytics Adobe analytics Tealium Server Side Employee Value Proposition: Large highly recognisable brand, working with the latest analytics skillsets. Job Title: Google Analytics Implementation Consultant Location: Holborn, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.
19/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.
Job Description Role Overview: SHIFT PATTERNS 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM We're seeking a Senior Azure DevOps Engineer to join our dynamic team. This role requires a blend of technical expertise, leadership, and a passion for cloud technologies. You'll be instrumental in automating, optimizing, and securing our Azure environments, driving efficiency, and innovation across our projects. Responsibilities: Lead Azure infrastructure projects, ensuring best practices in CI/CD pipelines, monitoring, and security. Collaborate with development teams to implement scalable and secure cloud solutions. Drive the adoption of Infrastructure as Code (IaC) within Azure, enhancing automation and consistency. Mentor junior DevOps team members, sharing knowledge and fostering a culture of continuous improvement. Stay abreast of the latest Azure services and features, evaluating their potential impact on our projects. Ensure system reliability and performance, troubleshooting, and resolving issues proactively. Qualifications: Proven track record as an Azure DevOps Engineer, with extensive experience in Azure services. Strong background in CI/CD tooling, containerization (Docker, Kubernetes), and IaC (Terraform, ARM templates). Azure certifications (eg, Azure DevOps Engineer Expert, Azure Solutions Architect Expert) highly preferred. Excellent problem-solving skills, with the ability to lead projects and teams effectively. Familiarity with Agile methodologies and a commitment to best practices in DevOps. Outstanding communication skills, capable of working collaboratively across multidisciplinary teams. What We Offer: A key role in a consultancy at the forefront of public sector digital innovation. Opportunities for professional growth, with access to training and certifications. Competitive salary and benefits package, reflecting our commitment to our team's well-being and development. A collaborative, inclusive work environment where your ideas and contributions are valued. Application Process: Interested in shaping the future of digital public services? Apply by sending your CV and a cover letter detailing your Azure DevOps experience and what motivates you to join Scrumconnect Consulting. At Scrumconnect Consulting, we embrace diversity and encourage applications from all qualified candidates, regardless of background. Join us, and let's innovate together.
19/04/2024
Full time
Job Description Role Overview: SHIFT PATTERNS 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM We're seeking a Senior Azure DevOps Engineer to join our dynamic team. This role requires a blend of technical expertise, leadership, and a passion for cloud technologies. You'll be instrumental in automating, optimizing, and securing our Azure environments, driving efficiency, and innovation across our projects. Responsibilities: Lead Azure infrastructure projects, ensuring best practices in CI/CD pipelines, monitoring, and security. Collaborate with development teams to implement scalable and secure cloud solutions. Drive the adoption of Infrastructure as Code (IaC) within Azure, enhancing automation and consistency. Mentor junior DevOps team members, sharing knowledge and fostering a culture of continuous improvement. Stay abreast of the latest Azure services and features, evaluating their potential impact on our projects. Ensure system reliability and performance, troubleshooting, and resolving issues proactively. Qualifications: Proven track record as an Azure DevOps Engineer, with extensive experience in Azure services. Strong background in CI/CD tooling, containerization (Docker, Kubernetes), and IaC (Terraform, ARM templates). Azure certifications (eg, Azure DevOps Engineer Expert, Azure Solutions Architect Expert) highly preferred. Excellent problem-solving skills, with the ability to lead projects and teams effectively. Familiarity with Agile methodologies and a commitment to best practices in DevOps. Outstanding communication skills, capable of working collaboratively across multidisciplinary teams. What We Offer: A key role in a consultancy at the forefront of public sector digital innovation. Opportunities for professional growth, with access to training and certifications. Competitive salary and benefits package, reflecting our commitment to our team's well-being and development. A collaborative, inclusive work environment where your ideas and contributions are valued. Application Process: Interested in shaping the future of digital public services? Apply by sending your CV and a cover letter detailing your Azure DevOps experience and what motivates you to join Scrumconnect Consulting. At Scrumconnect Consulting, we embrace diversity and encourage applications from all qualified candidates, regardless of background. Join us, and let's innovate together.
Seeking a hands-on DevOps engineer with a strong passion for troubleshooting and reverse engineering, possessing a broad knowledge base in Linux, Kubernetes, Networking, Databases, Queues, Azure Cloud, and Scripting automation. Must have a solid understanding of DevOps practices, Infrastructure as Code, Application CI/CD workflows using Azure DevOps, and/or Jenkins. A good grasp of security in the Cloud is essential, along with experience working with Java-based live microservices platforms running in containers. Responsibilities: Serve as the escalation point for live incidents Identify and troubleshoot problems in live environments Triage and chair live incident meetings Own and drive resolutions for live incidents Review live change requests and assess their impact from a platform perspective Manage both technical and non-technical stakeholders effectively Design and develop solutions to automate manual processes in the Live Service Perform a full range of DevOps tasks, setting standards and best practices Manage the support rota efficiently Provide leadership and guidance to the team Minimum 12 years of experience Shift Patterns 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM
19/04/2024
Full time
Seeking a hands-on DevOps engineer with a strong passion for troubleshooting and reverse engineering, possessing a broad knowledge base in Linux, Kubernetes, Networking, Databases, Queues, Azure Cloud, and Scripting automation. Must have a solid understanding of DevOps practices, Infrastructure as Code, Application CI/CD workflows using Azure DevOps, and/or Jenkins. A good grasp of security in the Cloud is essential, along with experience working with Java-based live microservices platforms running in containers. Responsibilities: Serve as the escalation point for live incidents Identify and troubleshoot problems in live environments Triage and chair live incident meetings Own and drive resolutions for live incidents Review live change requests and assess their impact from a platform perspective Manage both technical and non-technical stakeholders effectively Design and develop solutions to automate manual processes in the Live Service Perform a full range of DevOps tasks, setting standards and best practices Manage the support rota efficiently Provide leadership and guidance to the team Minimum 12 years of experience Shift Patterns 3 DAYS 8AM-4PM 2 DAYS 12PM -8PM
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
19/04/2024
Project-based
We have partnered with a global client currently expanding its dynamic infrastructure support team based in Edinburgh. We are looking for a customer-focused and enthusiastic 3rd-line infrastructure support enginee r with a genuine interest in solving people's IT issues to backfill our Business As Usual (BAU) services while some of their key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. *Working hours for the team are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri.* *Full-time on-site in Edinburgh. The 3rd line team are expected to resolve a wide - variety of server and storage incidents and requests while minimizing disruption to their users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. Day-to-day duties may include: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux-related certification To manage a range of Linux technology's RHLE, RHNS, and Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencing Essential skills and experience: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration, and imaging. Proficiency in Red Hat Network Satellite for system management and performance reporting. Ability to provide support for L2 and L3 Operational activities & troubleshooting. Experience in stabilizing developed infrastructure solutions using Red Hat methodologies in complex customer environments. Methodical approach to problem-solving and troubleshooting. Strong interpersonal skills to deal directly with clients, demonstrating excellent communication both internally and externally. Track record of achieving high levels of customer satisfaction. Capability to author processes and working instructions. Familiarity with working within challenging SLAs and prompt escalation to leadership when required. Representation of the 3rd line team from a Linux perspective in customer meetings. Red Hat Certified Engineer or other relevant Red Hat/Linux certifications. Management proficiency in various Linux technologies including RHLE, RHNS, Kernel virtualization (KVM), with emphasis on optimization, interoperability, and system availability. Utilization of RHNS for compliance management, provisioning of services and resources, content control, and system security. Expertise in RHLE High availability features including clustering, fencing, and unfencing. Due to the nature of this role, the successful candidate will have a valid UK SC Clearance prior to the start.
IT Infrastructure Engineer, Remote, with occasional travel to UK sites, 45K-50K The core infrastructure for the group is based on the Microsoft Azure and M365 Cloud platforms, and a proven track record in Azure and M365 administration and optimisation is essential. The role will involve a significant element of network management, and will require a solid understanding and practical experience in networking technologies (ideally including SD-WAN) and local area network management. The role will also involve elements of security management and support, and previous experience of security tools administration would be highly desirable. What You'll do Infrastructure management, support and delivery for Group IT services. Infrastructure third-line support covering Servers, networking, telephony, M365 and security systems Microsoft Azure administration, enhancements and support SD-WAN management and support (based on Fortinet technology) LAN management and support including VLAN's, switch configuration and setup Microsoft 365 applications deployment and support Microsoft Defender platform management and support Security tools administration and support, including event management Telecoms management and support, covering Cloud PBX and IVR platforms PowerShell Scripting and support Problem management, including root cause analysis and pro-active identification of infrastructure risks Contributing to the IT roadmap and service improvement plans for infrastructure services Responding to alerts generated from infrastructure monitoring tools, and resolution within SLA Implementing changes in line with the IT change management process and CAB Building close relationships with all IT teams, IT users and third-party vendors. What You'll need Proven track record in IT infrastructure management and support (at enterprise-level) A thorough understanding of modern IT Infrastructure technologies and tools including Cloud delivery, M365, networking, telephony and security systems MS Azure deployment and administration experience is essential Extensive experience in the management and support of the M365 technology stack Microsoft Defender platform management and support Previous SD-WAN management and support experience is highly desirable (based on Fortinet technology) LAN management and support - including VLAN's, switch configuration and setup - is essential Security tools administration and support (previous Cyber Essentials/ISO27001 experience desirable) Cloud PBX and IVR management and support (desirable) PowerShell Scripting knowledge and skills Flexibility to be able to travel and work out of hours where required
19/04/2024
Full time
IT Infrastructure Engineer, Remote, with occasional travel to UK sites, 45K-50K The core infrastructure for the group is based on the Microsoft Azure and M365 Cloud platforms, and a proven track record in Azure and M365 administration and optimisation is essential. The role will involve a significant element of network management, and will require a solid understanding and practical experience in networking technologies (ideally including SD-WAN) and local area network management. The role will also involve elements of security management and support, and previous experience of security tools administration would be highly desirable. What You'll do Infrastructure management, support and delivery for Group IT services. Infrastructure third-line support covering Servers, networking, telephony, M365 and security systems Microsoft Azure administration, enhancements and support SD-WAN management and support (based on Fortinet technology) LAN management and support including VLAN's, switch configuration and setup Microsoft 365 applications deployment and support Microsoft Defender platform management and support Security tools administration and support, including event management Telecoms management and support, covering Cloud PBX and IVR platforms PowerShell Scripting and support Problem management, including root cause analysis and pro-active identification of infrastructure risks Contributing to the IT roadmap and service improvement plans for infrastructure services Responding to alerts generated from infrastructure monitoring tools, and resolution within SLA Implementing changes in line with the IT change management process and CAB Building close relationships with all IT teams, IT users and third-party vendors. What You'll need Proven track record in IT infrastructure management and support (at enterprise-level) A thorough understanding of modern IT Infrastructure technologies and tools including Cloud delivery, M365, networking, telephony and security systems MS Azure deployment and administration experience is essential Extensive experience in the management and support of the M365 technology stack Microsoft Defender platform management and support Previous SD-WAN management and support experience is highly desirable (based on Fortinet technology) LAN management and support - including VLAN's, switch configuration and setup - is essential Security tools administration and support (previous Cyber Essentials/ISO27001 experience desirable) Cloud PBX and IVR management and support (desirable) PowerShell Scripting knowledge and skills Flexibility to be able to travel and work out of hours where required
Head of Information Security - Midlands (Hybrid) - £100k + Car Allowance + Bonus Information Security | Strategy | Governance | Stakeholder Management | Risk | ISO27001 Salary: £100k + Car Allowance + Bonus Location: Midlands (Hybrid) Are you an Information Security leader looking for the next challenge in your career? Do you have demonstrable experience in defining and maintaining a Security vision and strategy? Have you previously been responsible for InfoSec policies and standards? Interested in working for an organisation who will support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with experienced Security leaders who have previously influenced senior stakeholders as part of steering committees and councils. You will need to have an excellent understanding of the various security frameworks. Any previous experience of leading a team in an international organisation would be highly beneficial. Key Responsibilities Assist the CISO in managing InfoSec Governance Boards Provide leadership and guidance to the 4 team members in the CISO office Maintain and enhance the IT security strategy Oversee change activities within the Information Security program Manage the Information Security budget Ensure awareness of Information Security across the organisation through targeted group-oriented communication Take responsibility for Information Security policies and standards Assist in projects across the organisation, ensuring security is considered at all stages Participate in a number of steering committees across the organisation, ensuring security is suitably represented Work closely with the InfoSec Architecture Council to understand their requirements Act as a second in command to the CISO and fill in when they are unavailable The Ideal Candidate Strong project management skills to support the Information Security program Ability to engage stakeholders at all levels of an organisation Excellent leadership skills Desired experience with: Security frameworks Utilities, critical infrastructure or engineering environments Influencing senior stakeholders as part of steering committees and councils Security strategies Governance, risk and compliance If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business
19/04/2024
Full time
Head of Information Security - Midlands (Hybrid) - £100k + Car Allowance + Bonus Information Security | Strategy | Governance | Stakeholder Management | Risk | ISO27001 Salary: £100k + Car Allowance + Bonus Location: Midlands (Hybrid) Are you an Information Security leader looking for the next challenge in your career? Do you have demonstrable experience in defining and maintaining a Security vision and strategy? Have you previously been responsible for InfoSec policies and standards? Interested in working for an organisation who will support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with experienced Security leaders who have previously influenced senior stakeholders as part of steering committees and councils. You will need to have an excellent understanding of the various security frameworks. Any previous experience of leading a team in an international organisation would be highly beneficial. Key Responsibilities Assist the CISO in managing InfoSec Governance Boards Provide leadership and guidance to the 4 team members in the CISO office Maintain and enhance the IT security strategy Oversee change activities within the Information Security program Manage the Information Security budget Ensure awareness of Information Security across the organisation through targeted group-oriented communication Take responsibility for Information Security policies and standards Assist in projects across the organisation, ensuring security is considered at all stages Participate in a number of steering committees across the organisation, ensuring security is suitably represented Work closely with the InfoSec Architecture Council to understand their requirements Act as a second in command to the CISO and fill in when they are unavailable The Ideal Candidate Strong project management skills to support the Information Security program Ability to engage stakeholders at all levels of an organisation Excellent leadership skills Desired experience with: Security frameworks Utilities, critical infrastructure or engineering environments Influencing senior stakeholders as part of steering committees and councils Security strategies Governance, risk and compliance If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business
Senior Spacecraft Systems Engineer - Security Clearance Eligible - Oxfordshire UK (Hybrid) Lynx is working with a leading space technology company is seeking an experienced and motivated Senior Spacecraft Systems Engineer to join their dynamic and rapidly growing team at their state-of-the-art facility in Oxfordshire UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Trade-off and control platform systems budgets (mass, power, data, fuel) Produce mission-level test and verification plans, FMECA, FTA, and FDIR Perform rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Work with and guide a multi-disciplined team in the delivery of projects Requirements: Right to Work in UK and Eligible for a Security Clearance application (Mandatory) Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or another relevant discipline At least 10+ years of commercial experience in a Systems Engineering role for satellite platform architecture Knowledge of the systems and project engineering life cycle from requirements definition through to verification Experience in mission and systems architecture definition and CONOPS Good knowledge of various subsystems & engineering teams Experience in the development of systems engineering documentation Awareness of the AIT process: manufacture, assembly, functional and environmental testing Basic knowledge in areas such as debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive base salary up to £85,000 Hybrid working available (Dependent on individual role requirements) Opportunity to work with a highly talented international team on cutting-edge technology Flexible working around core hours 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday per year Life insurance and long-term sick pay Private healthcare (taxable benefit) Relocation allowance (within the UK) Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects straight away, this is an excellent opportunity to join a pioneering company in the space industry. Apply now to shape the future of space sustainability!
19/04/2024
Full time
Senior Spacecraft Systems Engineer - Security Clearance Eligible - Oxfordshire UK (Hybrid) Lynx is working with a leading space technology company is seeking an experienced and motivated Senior Spacecraft Systems Engineer to join their dynamic and rapidly growing team at their state-of-the-art facility in Oxfordshire UK. Responsibilities: Develop spacecraft mission and system design, including requirements derivation and CONOPS definition Perform mission analysis and modelling of spacecraft missions Trade-off and control platform systems budgets (mass, power, data, fuel) Produce mission-level test and verification plans, FMECA, FTA, and FDIR Perform rapid feasibility studies into different scenarios and architectures Assist with bid work, providing technical solutions and documentation Maintain configuration control of systems work and documentation Work with and guide a multi-disciplined team in the delivery of projects Requirements: Right to Work in UK and Eligible for a Security Clearance application (Mandatory) Diploma, bachelor's, or master's degree in systems engineering, electrical engineering, or another relevant discipline At least 10+ years of commercial experience in a Systems Engineering role for satellite platform architecture Knowledge of the systems and project engineering life cycle from requirements definition through to verification Experience in mission and systems architecture definition and CONOPS Good knowledge of various subsystems & engineering teams Experience in the development of systems engineering documentation Awareness of the AIT process: manufacture, assembly, functional and environmental testing Basic knowledge in areas such as debris removal, end-of-life, in-orbit maintenance or servicing Offer: Competitive base salary up to £85,000 Hybrid working available (Dependent on individual role requirements) Opportunity to work with a highly talented international team on cutting-edge technology Flexible working around core hours 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday per year Life insurance and long-term sick pay Private healthcare (taxable benefit) Relocation allowance (within the UK) Regular social events If you are a senior engineer with hands-on experience working on spacecraft systems and can contribute to projects straight away, this is an excellent opportunity to join a pioneering company in the space industry. Apply now to shape the future of space sustainability!
Are you willing and able to obtain security clearance? Do you have experience working within Nuclear (Or any other highly regulated sector)? Do you have optioneering, Feasibility and FEED experience? Do you have design delivery experience, involving conceptual designs and FEED of complex process facilities and plant design? Description As a member of the design team, you will work with one of our key clients in the Nuclear sector, delivering to our Client's multiple customers, Front End Engineering Design (FEED) including technical feasibility and best available technology (BAT) studies. You will act as C&I lead engineer in the delivery of Conceptual and Basic Design of new build or modifications of (production) facilities; providing directions and oversight regarding design development to third party engineering service providers. Providing your expert knowledge and advice, from a technical seniority perspective, you will manage Plant Design requirement specifications, including Asset protection and management strategy, CapEx plans, Safety and Learning from Experience. You will be part of developing the Client's Group design standards to meet world class safety standards, site license requirements and providing competitive advantages to be supplier of choice in the Nuclear (Enrichment) business. This role will require some onsite working initially, with a hybrid approach thereafter. Responsibilities Ensure advanced plant designs comprises safety features based on best industrial practice and lessons learnt from the (nuclear) business. Determine C&I (automation) design engineering aspects, options and evaluation in contribution to feasibility/optioneering/best available technology studies. Delivery of Conceptual Design and Design Specifications with focus on C&I expertise area. Delivery of Basic Design packages concerning Core Plant Technology (CPT) with respect to C&I systems and equipment. Provide directions and oversight concerning Detailed Design and supplier manufacturing quality processes on request of site or group project managers. Define and maintain Core Plant Technology (CPT) design expertise on the basis of Client's best (safety) practice and world class state of the art technology (Design Technology Excellence Centre). Requirements Bachelor's degree in Electronics, Computer Science, Process Automation or Robotics. Any other equivalent in combination with a Professional Engineer (PE) license obtained by accredited examination in associated areas. Recognized specialist in expertise area; high, in-depth level of knowledge and problem solving capabilities. Demonstrable track record in successful design delivery involving conceptual designs and FEED of complex process facilities. Minimum of 3 years in role of lead engineer and/or design engineering manager. Specific knowhow and technical skills Ability to model and simulate complex stationary and dynamic integrated process systems with respect to process and mechanical requirements, design starting points. C&I (automation) expertise in process industry. Capability to analyse (measurement) data of complex process systems to solve or improve performance and understand (root) cause of events. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
19/04/2024
Project-based
Are you willing and able to obtain security clearance? Do you have experience working within Nuclear (Or any other highly regulated sector)? Do you have optioneering, Feasibility and FEED experience? Do you have design delivery experience, involving conceptual designs and FEED of complex process facilities and plant design? Description As a member of the design team, you will work with one of our key clients in the Nuclear sector, delivering to our Client's multiple customers, Front End Engineering Design (FEED) including technical feasibility and best available technology (BAT) studies. You will act as C&I lead engineer in the delivery of Conceptual and Basic Design of new build or modifications of (production) facilities; providing directions and oversight regarding design development to third party engineering service providers. Providing your expert knowledge and advice, from a technical seniority perspective, you will manage Plant Design requirement specifications, including Asset protection and management strategy, CapEx plans, Safety and Learning from Experience. You will be part of developing the Client's Group design standards to meet world class safety standards, site license requirements and providing competitive advantages to be supplier of choice in the Nuclear (Enrichment) business. This role will require some onsite working initially, with a hybrid approach thereafter. Responsibilities Ensure advanced plant designs comprises safety features based on best industrial practice and lessons learnt from the (nuclear) business. Determine C&I (automation) design engineering aspects, options and evaluation in contribution to feasibility/optioneering/best available technology studies. Delivery of Conceptual Design and Design Specifications with focus on C&I expertise area. Delivery of Basic Design packages concerning Core Plant Technology (CPT) with respect to C&I systems and equipment. Provide directions and oversight concerning Detailed Design and supplier manufacturing quality processes on request of site or group project managers. Define and maintain Core Plant Technology (CPT) design expertise on the basis of Client's best (safety) practice and world class state of the art technology (Design Technology Excellence Centre). Requirements Bachelor's degree in Electronics, Computer Science, Process Automation or Robotics. Any other equivalent in combination with a Professional Engineer (PE) license obtained by accredited examination in associated areas. Recognized specialist in expertise area; high, in-depth level of knowledge and problem solving capabilities. Demonstrable track record in successful design delivery involving conceptual designs and FEED of complex process facilities. Minimum of 3 years in role of lead engineer and/or design engineering manager. Specific knowhow and technical skills Ability to model and simulate complex stationary and dynamic integrated process systems with respect to process and mechanical requirements, design starting points. C&I (automation) expertise in process industry. Capability to analyse (measurement) data of complex process systems to solve or improve performance and understand (root) cause of events. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Are you willing and able to obtain security clearance? Do you have experience working within Nuclear (Or any other highly regulated sector)? Do you have optioneering, Feasibility and FEED experience? Do you have experience in delivering Conceptual Design and Basic design packages relating to C&I systems and equipment? Description As a member of the design team, you will work with one of our key clients in the Nuclear sector, delivering to our Client's multiple customers, Front End Engineering Design (FEED) including technical feasibility and best available technology (BAT) studies. You will act as C&I lead engineer in the delivery of Conceptual and Basic Design of new build or modifications of (production) facilities; providing directions and oversight regarding design development to third party engineering service providers. Providing your expert knowledge and advice, from a technical seniority perspective, you will manage Plant Design requirement specifications, including Asset protection and management strategy, CapEx plans, Safety and Learning from Experience. You will be part of developing the Client's Group design standards to meet world class safety standards, site license requirements and providing competitive advantages to be supplier of choice in the Nuclear (Enrichment) business. This role will require some onsite working initially, with a hybrid approach thereafter. Responsibilities Ensure advanced plant designs comprises safety features based on best industrial practice and lessons learnt from the (nuclear) business. Determine C&I (automation) design engineering aspects, options and evaluation in contribution to feasibility/optioneering/best available technology studies. Delivery of Conceptual Design and Design Specifications with focus on C&I expertise area. Delivery of Basic Design packages concerning Core Plant Technology (CPT) with respect to C&I systems and equipment. Provide directions and oversight concerning Detailed Design and supplier manufacturing quality processes on request of site or group project managers. Define and maintain Core Plant Technology (CPT) design expertise on the basis of Client's best (safety) practice and world class state of the art technology (Design Technology Excellence Centre). Requirements Bachelor's degree in Electronics, Computer Science, Process Automation or Robotics. Any other equivalent in combination with a Professional Engineer (PE) license obtained by accredited examination in associated areas. Recognized specialist in expertise area; high, in-depth level of knowledge and problem solving capabilities. Demonstrable track record in successful design delivery involving conceptual designs and FEED of complex process facilities. Minimum of 3 years in role of lead engineer and/or design engineering manager. Specific knowhow and technical skills Ability to model and simulate complex stationary and dynamic integrated process systems with respect to process and mechanical requirements, design starting points. C&I (automation) expertise in process industry. Capability to analyse (measurement) data of complex process systems to solve or improve performance and understand (root) cause of events. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
19/04/2024
Project-based
Are you willing and able to obtain security clearance? Do you have experience working within Nuclear (Or any other highly regulated sector)? Do you have optioneering, Feasibility and FEED experience? Do you have experience in delivering Conceptual Design and Basic design packages relating to C&I systems and equipment? Description As a member of the design team, you will work with one of our key clients in the Nuclear sector, delivering to our Client's multiple customers, Front End Engineering Design (FEED) including technical feasibility and best available technology (BAT) studies. You will act as C&I lead engineer in the delivery of Conceptual and Basic Design of new build or modifications of (production) facilities; providing directions and oversight regarding design development to third party engineering service providers. Providing your expert knowledge and advice, from a technical seniority perspective, you will manage Plant Design requirement specifications, including Asset protection and management strategy, CapEx plans, Safety and Learning from Experience. You will be part of developing the Client's Group design standards to meet world class safety standards, site license requirements and providing competitive advantages to be supplier of choice in the Nuclear (Enrichment) business. This role will require some onsite working initially, with a hybrid approach thereafter. Responsibilities Ensure advanced plant designs comprises safety features based on best industrial practice and lessons learnt from the (nuclear) business. Determine C&I (automation) design engineering aspects, options and evaluation in contribution to feasibility/optioneering/best available technology studies. Delivery of Conceptual Design and Design Specifications with focus on C&I expertise area. Delivery of Basic Design packages concerning Core Plant Technology (CPT) with respect to C&I systems and equipment. Provide directions and oversight concerning Detailed Design and supplier manufacturing quality processes on request of site or group project managers. Define and maintain Core Plant Technology (CPT) design expertise on the basis of Client's best (safety) practice and world class state of the art technology (Design Technology Excellence Centre). Requirements Bachelor's degree in Electronics, Computer Science, Process Automation or Robotics. Any other equivalent in combination with a Professional Engineer (PE) license obtained by accredited examination in associated areas. Recognized specialist in expertise area; high, in-depth level of knowledge and problem solving capabilities. Demonstrable track record in successful design delivery involving conceptual designs and FEED of complex process facilities. Minimum of 3 years in role of lead engineer and/or design engineering manager. Specific knowhow and technical skills Ability to model and simulate complex stationary and dynamic integrated process systems with respect to process and mechanical requirements, design starting points. C&I (automation) expertise in process industry. Capability to analyse (measurement) data of complex process systems to solve or improve performance and understand (root) cause of events. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
19/04/2024
Project-based
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.