Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/04/2024
Project-based
Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
17/04/2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
17/04/2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up to £45,000 plus a comprehensive benefits package. Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their team ethos. The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. ITIL certification and familiarity with legal industry-specific technologies (eg, document management systems) are highly advantageous. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to ITIL best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. If you believe you're the right fit for this role and are seeking your next career opportunity, I'd love to hear from you. Our client actively encourages employee development and will support your long-term aspirations, making this an excellent opportunity for those looking to advance their IT career.
17/04/2024
Full time
I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up to £45,000 plus a comprehensive benefits package. Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their team ethos. The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. ITIL certification and familiarity with legal industry-specific technologies (eg, document management systems) are highly advantageous. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to ITIL best practices, ensuring service delivery conforms to industry standards. Develop and uphold IT service policies, procedures, and documentation to facilitate efficient operations and regulatory compliance. Provide strategic guidance on IT service management, resource allocation, and technology investments. Cultivate a culture of continuous learning and development within the Service Desk team, promoting professional growth and knowledge sharing. If you believe you're the right fit for this role and are seeking your next career opportunity, I'd love to hear from you. Our client actively encourages employee development and will support your long-term aspirations, making this an excellent opportunity for those looking to advance their IT career.
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc. Responsibilities: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Qualifications Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment.
16/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc. Responsibilities: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Qualifications Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
16/04/2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
*This position will be working on site* Our client in the on the east side of Cleveland is looking for a Desktop Support Analyst. This is a 6+ month contract position. The qualified candidate will be: Responsible for providing various IT support functions and will work directly with employees to set up new PC's and assist with support desk ticket resolution. Customer service mindset. Excellent problem-solving ability. Strong interpersonal, verbal, and written communication skills. Ability and discipline to follow standards, procedures, checklists, and design documents. Detail oriented with the ability to work independently/self-starter. Strong prioritization and time management skills Experienced to expert knowledge of the support process for the main technologies in our environment, including Windows 10, Office 365, Active Directory, PC/Laptop hardware, mobile devices, PC imaging. Some server experience with installation, patching, and troubleshooting. We are looking for someone that is looking to grow in the company and enjoys technology. If qualified and interested, please submit a resume and rate expectations using the link below. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting our website. We look forward to working with you. Beacon Hill. Employing the Future
16/04/2024
Project-based
*This position will be working on site* Our client in the on the east side of Cleveland is looking for a Desktop Support Analyst. This is a 6+ month contract position. The qualified candidate will be: Responsible for providing various IT support functions and will work directly with employees to set up new PC's and assist with support desk ticket resolution. Customer service mindset. Excellent problem-solving ability. Strong interpersonal, verbal, and written communication skills. Ability and discipline to follow standards, procedures, checklists, and design documents. Detail oriented with the ability to work independently/self-starter. Strong prioritization and time management skills Experienced to expert knowledge of the support process for the main technologies in our environment, including Windows 10, Office 365, Active Directory, PC/Laptop hardware, mobile devices, PC imaging. Some server experience with installation, patching, and troubleshooting. We are looking for someone that is looking to grow in the company and enjoys technology. If qualified and interested, please submit a resume and rate expectations using the link below. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting our website. We look forward to working with you. Beacon Hill. Employing the Future
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
16/04/2024
Full time
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
ARM (Advanced Resource Managers)
Helensburgh, Dunbartonshire
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/04/2024
Full time
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Software Support Analyst Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to £30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst/Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialize in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting/fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support/application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite etc) Strong communicator/customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Please apply to this advert or email your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/04/2024
Full time
Software Support Analyst Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to £30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst/Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialize in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting/fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support/application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite etc) Strong communicator/customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Please apply to this advert or email your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Harvey Nash Plc
Newcastle Upon Tyne, Tyne And Wear
Do you have a passion for leadership and a knack for exceptional support? This opportunity is to join a dynamic IT team in the healthcare sector delivering top-notch service to internal stakeholders. The Service Desk Team plays a pivotal role in ensuring the smooth operation of this organisation. You will be in charge of 16 service desk analysts and you will report into the IT Service Manager. The skills you need . Proven experience of leading a IT service management team . Excellent Communication skills . ITIL . Strong knowledge of IT systems . Escalation management This opportunity would suit someone with excellent communication skills and they will be extremely people driven. What's in it for you. . Generous pension . Competitive car scheme . Flexible working . Guaranteed training and progression If you're ready to lead a team and make a significant impact in a healthcare organisation please get in touch today! This role will be a hybrid position paying up to £35,500.
15/04/2024
Full time
Do you have a passion for leadership and a knack for exceptional support? This opportunity is to join a dynamic IT team in the healthcare sector delivering top-notch service to internal stakeholders. The Service Desk Team plays a pivotal role in ensuring the smooth operation of this organisation. You will be in charge of 16 service desk analysts and you will report into the IT Service Manager. The skills you need . Proven experience of leading a IT service management team . Excellent Communication skills . ITIL . Strong knowledge of IT systems . Escalation management This opportunity would suit someone with excellent communication skills and they will be extremely people driven. What's in it for you. . Generous pension . Competitive car scheme . Flexible working . Guaranteed training and progression If you're ready to lead a team and make a significant impact in a healthcare organisation please get in touch today! This role will be a hybrid position paying up to £35,500.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
12/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
12/04/2024
Project-based
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
08/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
Request Technology - Craig Johnson
Washington, Washington DC
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops
29/03/2024
Full time
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops