Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
18/04/2024
Full time
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
1st/2nd Line Support Engineer Location: London, Barbican Salary: £26,000 to £32,000 (DOE) + Benefits Our client is a leading provider of IT, Cloud and Unified communications solutions. Located in the heart of London, we are proud to be only moments away from our clients. It's an exciting stage in our growth and we're seeking a dynamic 1st Line/2nd Line IT Support Technician who shares our values to become part of the team. The right applicant will be given training to enable them to grow and thrive in this role. ABOUT THE ROLE Your duties will include: Troubleshooting a variety of hardware and software. Logging and managing requests. Monitoring systems, performing repairs, upgrades, installations and other routine tasks. Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures. Escalating issues as and when necessary. ABOUT YOU You'll be an enthusiastic problem solver with a strong passion for IT. You will have a broad range of technical skills, mainly in Windows technologies at a systems and server level, with some network knowledge as well. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. THE REWARDS You'll earn a competitive salary (£26-32K Dependent on experience) and take advantage of a range of great benefits including company events and pension scheme. You'll also have the opportunity to be sent on training courses and achieve certifications.
18/04/2024
Full time
1st/2nd Line Support Engineer Location: London, Barbican Salary: £26,000 to £32,000 (DOE) + Benefits Our client is a leading provider of IT, Cloud and Unified communications solutions. Located in the heart of London, we are proud to be only moments away from our clients. It's an exciting stage in our growth and we're seeking a dynamic 1st Line/2nd Line IT Support Technician who shares our values to become part of the team. The right applicant will be given training to enable them to grow and thrive in this role. ABOUT THE ROLE Your duties will include: Troubleshooting a variety of hardware and software. Logging and managing requests. Monitoring systems, performing repairs, upgrades, installations and other routine tasks. Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures. Escalating issues as and when necessary. ABOUT YOU You'll be an enthusiastic problem solver with a strong passion for IT. You will have a broad range of technical skills, mainly in Windows technologies at a systems and server level, with some network knowledge as well. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. THE REWARDS You'll earn a competitive salary (£26-32K Dependent on experience) and take advantage of a range of great benefits including company events and pension scheme. You'll also have the opportunity to be sent on training courses and achieve certifications.
Lynx working with a leading manufacturing company based in Hampshire who are looking for an IT Technician to join their team due to high growth. The IT Technician will be the main point of contact for IT support, will manage 2nd line & 3rd Line support matters and support IT related projects. Key skills & Experience: Currently working at a 2nd Line support level Excellent communication skills Strong experience with Office365 Experience working on Servers Experienced installing printers and laptop builds Hyper-V experience (desirable) Veeam experience (desirable) If this IT Technician role is of interest, please apply ASAP.
15/04/2024
Full time
Lynx working with a leading manufacturing company based in Hampshire who are looking for an IT Technician to join their team due to high growth. The IT Technician will be the main point of contact for IT support, will manage 2nd line & 3rd Line support matters and support IT related projects. Key skills & Experience: Currently working at a 2nd Line support level Excellent communication skills Strong experience with Office365 Experience working on Servers Experienced installing printers and laptop builds Hyper-V experience (desirable) Veeam experience (desirable) If this IT Technician role is of interest, please apply ASAP.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.