La Fosse Associates Limited
24/04/2024
Full time
Role : EUC Engineer Location : Fully remote Salary : Up to £45,000+ Benefits The position: To support and develop a reliable, resilient infrastructure to meet current and future business needs Delivering IT Infrastructure Services and Support Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business Responsibilities: Providing EUC support and management across the business Incident management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Be a confident powershell user. Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. Skills required: Proven experience to L3 on Microsoft Desktop Operating Systems - 5 Years + experience - Essential Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling - 5 Years + experience - Essential Advanced software packaging, software management, browser management and app locker experience - 5 Years + experience - Essential Good Powershell Scripting experience to manage devices/users on a large scale(10,000 + Users) - 5 Years + experience - Essential L3 experience of managing and maintaining EUC workloads using Active Directory/GPO - 5 Years + experience - Essential Advanced knowledge and experience supporting O365 - Essential - 5 Years + experience - Essential Practical experience supporting and maintaining EUC Hardware (Dell, HP) - Essential You will also need to have supported an environment of atleast 5,000 users. Please apply for more info!