Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Technical Network Security Consultant - Cisco - Fortinet - Palo Alto - £75,000 - Up To £85,000 + £10K Bonus - Homebased - UK travel and London Why this business? - Working for the largest Tech VAR globally - Multi £b turnover business - Cutting-edge technology across the Cisco & Security Firewall arena The role of a Technical Consultant is to consult, design, plan, and implement complex technical projects. You'll work closely with some of the best Principal Technical Consultants in the channel and other technical teams. You'll also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve customers on the latest cutting-edge technology. Key Skills: - CCNP Security - Cisco R&S - Cisco Firepower - Nice to have. - Extensive Firewall experience - Palo Cert PCNSA/Fortinet NSE4, 5, 6 - Next generation Firewalls - Palo Alto & Fortinet/FortiGate - Essential - SD-WAN - Highly desirable Responsibilities: - Low-Level Designs/High-Level Designs. - Diagrams, BoM. - Statement of Works (SoW). - Requirements Capture. - Design, implementation, migration, and testing of technical solutions. - Creation and presentation of customer-facing documentation. - Involvement and running of project design workshops. - Renew/upgrade required certifications. - Working closely with Account Managers, Project Managers, Solution Architects, - Customers and other parts of the business as required. - Be open to constant training on cutting-edge tech! This is an incredible opportunity to work with one of the largest tech VARS globally, with clear progression mapped out from day one. Please hit the button to Apply and/or email (see below) or call Ali for further info. Technical Network Security Consultant - Cisco - Fortinet - Palo Alto - £75,000 - Up To £85,000 + £10K Bonus - Homebased - UK travel and London
25/04/2024
Full time
Technical Network Security Consultant - Cisco - Fortinet - Palo Alto - £75,000 - Up To £85,000 + £10K Bonus - Homebased - UK travel and London Why this business? - Working for the largest Tech VAR globally - Multi £b turnover business - Cutting-edge technology across the Cisco & Security Firewall arena The role of a Technical Consultant is to consult, design, plan, and implement complex technical projects. You'll work closely with some of the best Principal Technical Consultants in the channel and other technical teams. You'll also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve customers on the latest cutting-edge technology. Key Skills: - CCNP Security - Cisco R&S - Cisco Firepower - Nice to have. - Extensive Firewall experience - Palo Cert PCNSA/Fortinet NSE4, 5, 6 - Next generation Firewalls - Palo Alto & Fortinet/FortiGate - Essential - SD-WAN - Highly desirable Responsibilities: - Low-Level Designs/High-Level Designs. - Diagrams, BoM. - Statement of Works (SoW). - Requirements Capture. - Design, implementation, migration, and testing of technical solutions. - Creation and presentation of customer-facing documentation. - Involvement and running of project design workshops. - Renew/upgrade required certifications. - Working closely with Account Managers, Project Managers, Solution Architects, - Customers and other parts of the business as required. - Be open to constant training on cutting-edge tech! This is an incredible opportunity to work with one of the largest tech VARS globally, with clear progression mapped out from day one. Please hit the button to Apply and/or email (see below) or call Ali for further info. Technical Network Security Consultant - Cisco - Fortinet - Palo Alto - £75,000 - Up To £85,000 + £10K Bonus - Homebased - UK travel and London
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
25/04/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Hays Specialist Recruitment
Sunderland, Tyne And Wear
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project life cycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption/success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills/Windows 365/Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project life cycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption/success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills/Windows 365/Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
25/04/2024
Full time
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
Job title: Presales Solution Engineer _ Mandarin speaking Location: Reading Overview: If you are enthusiastic about the renewable energy generation, this may be the opportunity you've been looking for. As a presales solution manager, you will be responsible for technical pre-sales of our industry leading solar PV inverter and ESS solution in the UK market. You will be an integral part of a rapidly growing team within a leading international organisation to establish, develop and close business opportunities. What you will do: Conduct technical sales routine works, including produce solution design and quotation, processing purchase order, supporting product demonstration and proof-of-concept test, etc. Take bidding responsibility as a technical lead to answer RFx, producing technical proposal, generating product solution quotation, presenting technical and commercial proposals, preparing technical related contractual clauses. Lead Go-To-Market activities to launch new product and solution into UK market, promote solar PV inverter and ESS solution to key distributors and installers by regularly delivering technical workshops and presentation. Identify client's key technical requirements and be able to drive and coordinate with internal product management, R&D, engineering team and marketing teams to ensure that these requirements are implemented in the product roadmap. Collect and analyse market and industry trend information and produce insight of latest regulation and technology development. Support account team to enhance customer relationships, to seek out, identify, develop and close business opportunities within designated customers. The ideal candidate: Good knowledge of solar PV inverters and Energy Storage System functionality, BOS and system with also strong commercial sales knowledge. 2+ years of solar power generation industry experience, hands-on experience on solar PV inverter and ESS design and installation is desirable. Product management skills: producing product & market promotion document, performing competition analysis, creating presentations of product features and benefits University degree on power electronics, electric & electronic engineering or similar subject is preferred. Communication & Learning skills: Team working spirit, self-motivated, great time-management skill, acting as a communication hub on product & solution-related matters. Combination of presenting, influencing, negotiating and relationship building skills to achieve product & solution sales success. Learning and adapting capability: learning quickly and forwardly, curiosities about new things. Others: Willingness to travel domestic on a regular basis, up to 50% travel. Occasionally international travel is required. Fluent command of written and spoken English. Chinese/Mandarin speaking is required. Project People is acting as an Employment Business in relation to this vacancy.
25/04/2024
Project-based
Job title: Presales Solution Engineer _ Mandarin speaking Location: Reading Overview: If you are enthusiastic about the renewable energy generation, this may be the opportunity you've been looking for. As a presales solution manager, you will be responsible for technical pre-sales of our industry leading solar PV inverter and ESS solution in the UK market. You will be an integral part of a rapidly growing team within a leading international organisation to establish, develop and close business opportunities. What you will do: Conduct technical sales routine works, including produce solution design and quotation, processing purchase order, supporting product demonstration and proof-of-concept test, etc. Take bidding responsibility as a technical lead to answer RFx, producing technical proposal, generating product solution quotation, presenting technical and commercial proposals, preparing technical related contractual clauses. Lead Go-To-Market activities to launch new product and solution into UK market, promote solar PV inverter and ESS solution to key distributors and installers by regularly delivering technical workshops and presentation. Identify client's key technical requirements and be able to drive and coordinate with internal product management, R&D, engineering team and marketing teams to ensure that these requirements are implemented in the product roadmap. Collect and analyse market and industry trend information and produce insight of latest regulation and technology development. Support account team to enhance customer relationships, to seek out, identify, develop and close business opportunities within designated customers. The ideal candidate: Good knowledge of solar PV inverters and Energy Storage System functionality, BOS and system with also strong commercial sales knowledge. 2+ years of solar power generation industry experience, hands-on experience on solar PV inverter and ESS design and installation is desirable. Product management skills: producing product & market promotion document, performing competition analysis, creating presentations of product features and benefits University degree on power electronics, electric & electronic engineering or similar subject is preferred. Communication & Learning skills: Team working spirit, self-motivated, great time-management skill, acting as a communication hub on product & solution-related matters. Combination of presenting, influencing, negotiating and relationship building skills to achieve product & solution sales success. Learning and adapting capability: learning quickly and forwardly, curiosities about new things. Others: Willingness to travel domestic on a regular basis, up to 50% travel. Occasionally international travel is required. Fluent command of written and spoken English. Chinese/Mandarin speaking is required. Project People is acting as an Employment Business in relation to this vacancy.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
Job Title: Account Executive Location: Scotland The Company: Vendor of Asset Information Management SaaS Platform - Asset Maintenance, Document Management & BIM solutions 100mill+ turnover Backed by a top 5 global PE firm The Role: Identifying and contacting prospective clients, following up inbound enquiries, qualifying prospects, presenting proposals/solutions and closing sales Working with presales colleagues to assess prospect requirements and develop technical/commercial proposals Proactively managing and developing (nurturing) existing customers Work alongside the marketing team in support of outbound campaigns and other marketing/lead generation initiatives 60% new logo acquisition/40% account management - winning and managing 20k+ spending accounts within AEC The Requirements: 5+ years B2B sales 3+ years selling SaaS AECO related sector experience Excellent verbal/written communication and presentation skills An entrepreneurial spirit with positive, flexible and problem-solving attitude Full UK driving license Proven track record of success in sales The Process: 1st: video interview with hiring manager 2nd: Panel presentation with board Job Reference: JO-84
24/04/2024
Full time
Job Title: Account Executive Location: Scotland The Company: Vendor of Asset Information Management SaaS Platform - Asset Maintenance, Document Management & BIM solutions 100mill+ turnover Backed by a top 5 global PE firm The Role: Identifying and contacting prospective clients, following up inbound enquiries, qualifying prospects, presenting proposals/solutions and closing sales Working with presales colleagues to assess prospect requirements and develop technical/commercial proposals Proactively managing and developing (nurturing) existing customers Work alongside the marketing team in support of outbound campaigns and other marketing/lead generation initiatives 60% new logo acquisition/40% account management - winning and managing 20k+ spending accounts within AEC The Requirements: 5+ years B2B sales 3+ years selling SaaS AECO related sector experience Excellent verbal/written communication and presentation skills An entrepreneurial spirit with positive, flexible and problem-solving attitude Full UK driving license Proven track record of success in sales The Process: 1st: video interview with hiring manager 2nd: Panel presentation with board Job Reference: JO-84
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
24/04/2024
Full time
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
Technical Project Manager - Dundee, Scotland Salary offered: 35-38K Bonus Structure and Vechile included (bonus is up to 8K) Onsite or Hybrid Dependent on candidate location Do you have project management experience, and are you seeking a new job in Dundee Scotland Brookwood Recruitment is helping a collaborative company recruit a Technical Project Manager, and this Full time role comes with an attractive salary and benefits package. As a Technical Project Manager, you will work closely with our sales and admin teams on exciting AV projects from the initial tender stage, site visits and system design through to coordination of project planning, execution and handover documentation to ensure all projects are delivered on time, within budget and to a very high standard. In your first few weeks in this Technical Project Manager role, you can expect to: Handle technical system design and product specification alongside internal teams Collaborate with the team and oversee the production of technical documents to include system design drawings, schematics, project programme and scheduling, technical drawings and design work, and both pre- and post-contract award Manage consultant, client and main contractor liaison, on and offsite Witness testing and handover. Previous relevant experience is highly desirable for this role, along with a keen interest in technology, particularly AV. Experience in system design and schematic creation is also highly desirable, as are accreditations in AVIXA/InfoComm CTS General, CVTS-I, CTS-D and other industry standards such as CEDIA or academic qualifications in related fields. In return for your dedication, collaboration and commitment, you'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. If this Full time Technical Project Manager job motivates and inspires you, please contact Brookwood Recruitment today. We'd love to help you get your next role. Brookwood has a consultative and inclusive approach to business. We take time to understand our client's needs, structure and culture to enable a fully tailored service that delivers time and time again. Please get in contact with myself of Louise Wright for further information.
24/04/2024
Full time
Technical Project Manager - Dundee, Scotland Salary offered: 35-38K Bonus Structure and Vechile included (bonus is up to 8K) Onsite or Hybrid Dependent on candidate location Do you have project management experience, and are you seeking a new job in Dundee Scotland Brookwood Recruitment is helping a collaborative company recruit a Technical Project Manager, and this Full time role comes with an attractive salary and benefits package. As a Technical Project Manager, you will work closely with our sales and admin teams on exciting AV projects from the initial tender stage, site visits and system design through to coordination of project planning, execution and handover documentation to ensure all projects are delivered on time, within budget and to a very high standard. In your first few weeks in this Technical Project Manager role, you can expect to: Handle technical system design and product specification alongside internal teams Collaborate with the team and oversee the production of technical documents to include system design drawings, schematics, project programme and scheduling, technical drawings and design work, and both pre- and post-contract award Manage consultant, client and main contractor liaison, on and offsite Witness testing and handover. Previous relevant experience is highly desirable for this role, along with a keen interest in technology, particularly AV. Experience in system design and schematic creation is also highly desirable, as are accreditations in AVIXA/InfoComm CTS General, CVTS-I, CTS-D and other industry standards such as CEDIA or academic qualifications in related fields. In return for your dedication, collaboration and commitment, you'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. If this Full time Technical Project Manager job motivates and inspires you, please contact Brookwood Recruitment today. We'd love to help you get your next role. Brookwood has a consultative and inclusive approach to business. We take time to understand our client's needs, structure and culture to enable a fully tailored service that delivers time and time again. Please get in contact with myself of Louise Wright for further information.
Technical Project Manager - Leeds/Sheffield Salary offered: 30-38K Bonus Structure: Yes, twice yearly, circa 8K pa, plus Vehicle Generally onsite or WFH with some days in office (Seaham branch for Leeds/Sheff role). Do you have project management experience, and are you seeking a new job in Sheffield or Leeds Brookwood Recruitment is helping a collaborative company recruit a Technical Project Manager, and this Full time role comes with an attractive salary and benefits package. As a Technical Project Manager, you will work closely with our sales and admin teams on exciting AV projects from the initial tender stage, site visits and system design through to coordination of project planning, execution and handover documentation to ensure all projects are delivered on time, within budget and to a very high standard. In your first few weeks in this Technical Project Manager role, you can expect to: Handle technical system design and product specification alongside internal teams Collaborate with the team and oversee the production of technical documents to include system design drawings, schematics, project programme and scheduling, technical drawings and design work, and both pre- and post-contract award Manage consultant, client and main contractor liaison, on and offsite Witness testing and handover. Previous relevant experience is highly desirable for this role, along with a keen interest in technology, particularly AV. Experience in system design and schematic creation is also highly desirable, as are accreditations in AVIXA/InfoComm CTS General, CVTS-I, CTS-D and other industry standards such as CEDIA or academic qualifications in related fields. In return for your dedication, collaboration and commitment, you'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. If this Full time Technical Project Manager job motivates and inspires you, please contact Brookwood Recruitment today. We'd love to help you get your next role. Brookwood has a consultative and inclusive approach to business. We take time to understand our client's needs, structure and culture to enable a fully tailored service that delivers time and time again.
24/04/2024
Full time
Technical Project Manager - Leeds/Sheffield Salary offered: 30-38K Bonus Structure: Yes, twice yearly, circa 8K pa, plus Vehicle Generally onsite or WFH with some days in office (Seaham branch for Leeds/Sheff role). Do you have project management experience, and are you seeking a new job in Sheffield or Leeds Brookwood Recruitment is helping a collaborative company recruit a Technical Project Manager, and this Full time role comes with an attractive salary and benefits package. As a Technical Project Manager, you will work closely with our sales and admin teams on exciting AV projects from the initial tender stage, site visits and system design through to coordination of project planning, execution and handover documentation to ensure all projects are delivered on time, within budget and to a very high standard. In your first few weeks in this Technical Project Manager role, you can expect to: Handle technical system design and product specification alongside internal teams Collaborate with the team and oversee the production of technical documents to include system design drawings, schematics, project programme and scheduling, technical drawings and design work, and both pre- and post-contract award Manage consultant, client and main contractor liaison, on and offsite Witness testing and handover. Previous relevant experience is highly desirable for this role, along with a keen interest in technology, particularly AV. Experience in system design and schematic creation is also highly desirable, as are accreditations in AVIXA/InfoComm CTS General, CVTS-I, CTS-D and other industry standards such as CEDIA or academic qualifications in related fields. In return for your dedication, collaboration and commitment, you'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. If this Full time Technical Project Manager job motivates and inspires you, please contact Brookwood Recruitment today. We'd love to help you get your next role. Brookwood has a consultative and inclusive approach to business. We take time to understand our client's needs, structure and culture to enable a fully tailored service that delivers time and time again.
InterQuest Financial Markets
Bergen op Zoom, Noord-Brabant
Configuration Manager - AV Bergen op Zoom Permanent, full time Fully onsite We are delighted to be working with one of our most prestigious client who are an industry leader in the software sector, supporting them with the recruitment of a Configuration Manager to join their thriving team in Bergen op Zoom. Responsibilities: Manage technical coordination of international sales projects. Assist in establishing and operating a new pre-stage area. Host test lab for new products, designs, firmware changes, and customer POCs. Standardise pre-staging approach across customers to streamline project delivery. Key Experience: Understanding of Audio-Visual systems/products Resource management within the European Region Good communication skills Ability to train and guide colleagues and others Some commercial awareness of projects costs InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
24/04/2024
Full time
Configuration Manager - AV Bergen op Zoom Permanent, full time Fully onsite We are delighted to be working with one of our most prestigious client who are an industry leader in the software sector, supporting them with the recruitment of a Configuration Manager to join their thriving team in Bergen op Zoom. Responsibilities: Manage technical coordination of international sales projects. Assist in establishing and operating a new pre-stage area. Host test lab for new products, designs, firmware changes, and customer POCs. Standardise pre-staging approach across customers to streamline project delivery. Key Experience: Understanding of Audio-Visual systems/products Resource management within the European Region Good communication skills Ability to train and guide colleagues and others Some commercial awareness of projects costs InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
24/04/2024
Full time
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
24/04/2024
Full time
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
We are on the lookout for a Content Professional with an excellent writing background that is seeking the next step in their career. This will be focused on writing compelling and engaging content within a B2B environment to drive awareness and audience engagement for the business. This opportunity will be to work with a growing inhouse technology business that is focused on providing optimised processes to their customers with a unique tech offering. This is also a brilliant time to join as they are expanding to different countries with new offices which you have a part in marketing this journey! This would suit a Content Manager that can manage inhouse campaigns across blogs, sales collateral, email marketing, newsletters and website content in a B2B environment and be responsible for the full journey. This role will not have any direct reports currently but will be supported by an experienced team in Marketing. Skills and Experiences: Content Creation: This will be required in several formats which include website, blogs, sales material and email marketing. There will also be requirement to work on video scripts Writing skills: You will be passionate about creative writing and know how to appeal to different markets using different tones and media. Content Strategy: Develop a strategy for the business and target audience interest SEO: Optimisation of content for Search Engines such as keywork research and link building Analytics: Tracking of performance and reporting to make data driven recommendations for lead generation, traffic and conversation rates. Salaries are currently open for negotiation as the organisation is looking to consider various level candidates for review. The business is based in the City of Manchester and walking distance from the central city Train, Bus and Metrolink stops and will offer some hybrid working along with other benefits which include annual bonus. Please use the apply button to submit your CV and be considered for this vacancy. Interviews will be planned during April.
24/04/2024
Full time
We are on the lookout for a Content Professional with an excellent writing background that is seeking the next step in their career. This will be focused on writing compelling and engaging content within a B2B environment to drive awareness and audience engagement for the business. This opportunity will be to work with a growing inhouse technology business that is focused on providing optimised processes to their customers with a unique tech offering. This is also a brilliant time to join as they are expanding to different countries with new offices which you have a part in marketing this journey! This would suit a Content Manager that can manage inhouse campaigns across blogs, sales collateral, email marketing, newsletters and website content in a B2B environment and be responsible for the full journey. This role will not have any direct reports currently but will be supported by an experienced team in Marketing. Skills and Experiences: Content Creation: This will be required in several formats which include website, blogs, sales material and email marketing. There will also be requirement to work on video scripts Writing skills: You will be passionate about creative writing and know how to appeal to different markets using different tones and media. Content Strategy: Develop a strategy for the business and target audience interest SEO: Optimisation of content for Search Engines such as keywork research and link building Analytics: Tracking of performance and reporting to make data driven recommendations for lead generation, traffic and conversation rates. Salaries are currently open for negotiation as the organisation is looking to consider various level candidates for review. The business is based in the City of Manchester and walking distance from the central city Train, Bus and Metrolink stops and will offer some hybrid working along with other benefits which include annual bonus. Please use the apply button to submit your CV and be considered for this vacancy. Interviews will be planned during April.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Account Manager, £40-50k + Commission + benefits, Romsey, Hampshire Do you have B2B sales or account management experience along with a keen interest or understanding of IT, Cloud and networking? In a newly created position at a small IT services provider, you will be the account manager to maintain relationships with current clients and onboard new clients. There is a business development manager who is responsible for bringing in new business and is incredibly busy with excellent growth, hence the need for another person to maintain current relationships and onboard new clients. There is a large opportunity for increase revenue from the current 80 clients. There is a good commission structure, which is uncapped but a realistic target would be to earn £1,000 - £2,500 commission per month. You would need to have experience of Account Management, Business Development and maintaining relationships. Words like Customer Centric, Human Centered and driven by learning new things would be key. From an IT stance, knowledge of IT infrastructure sales would be key along with understanding Microsoft Azure (or at least the concept of cloud, and learn the rest!). General understanding of IT networking solutions and key IT infrastructure would suffice. There's a great team feel, run by trusted local owners and a good support team in place. If you want to work in a small-medium business, make a real difference and be acknowledge and rewarded how you deserve - please apply.
23/04/2024
Full time
IT Account Manager, £40-50k + Commission + benefits, Romsey, Hampshire Do you have B2B sales or account management experience along with a keen interest or understanding of IT, Cloud and networking? In a newly created position at a small IT services provider, you will be the account manager to maintain relationships with current clients and onboard new clients. There is a business development manager who is responsible for bringing in new business and is incredibly busy with excellent growth, hence the need for another person to maintain current relationships and onboard new clients. There is a large opportunity for increase revenue from the current 80 clients. There is a good commission structure, which is uncapped but a realistic target would be to earn £1,000 - £2,500 commission per month. You would need to have experience of Account Management, Business Development and maintaining relationships. Words like Customer Centric, Human Centered and driven by learning new things would be key. From an IT stance, knowledge of IT infrastructure sales would be key along with understanding Microsoft Azure (or at least the concept of cloud, and learn the rest!). General understanding of IT networking solutions and key IT infrastructure would suffice. There's a great team feel, run by trusted local owners and a good support team in place. If you want to work in a small-medium business, make a real difference and be acknowledge and rewarded how you deserve - please apply.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.
23/04/2024
Full time
Infrastructure Project Engineer Location: Gloucester Salary: £40,000 + Benefits The Role As an Infrastructure Project Engineer you will be responsible for supporting and enhancing customers' infrastructures so that they can meet their business objectives. You will be working with both internal and external customers to ensure projects are successfully delivered within the required timeframes and specifications. The Technology Projects team will work alongside the Sales team to recommend products and services for customers' infrastructure requirements. Duties and Responsibilities Delivering technical projects according to the specifications and customer briefs Providing updates on the project's progress to relevant contacts Maintaining all relevant project documentation and the knowledgebase Providing support to resolve change management issues Liaising with the Sales team to produce new business proposals and to review customers' existing infrastructures, suggesting areas for modernisation Ensuring all time spent on projects is recorded accurately within the system Arranging meetings with customers to get authorisation and sign-off on project deliverables Ensuring project handovers are completed in full, with the service desk Ensuring knowledge of technologies/infrastructures is kept up-to-date and relevant Any other duties specified by your line manager No job description can be entirely comprehensive, and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential 2 years or more experience working within an IT support environment or for a Managed Service Provider At least 1 formal IT qualification (eg CCNA, CompTIA, MSCA & MSCE) or proven experience Excellent working knowledge of Windows Server environments and Networking (HP, Cisco) Exposure to virtualisation and cloud technologies including VMware, Hyper V and Azure environments Ability to work within a team or using own initiative Excellent communication skills Good working knowledge of MS 365 Administration Desire to learn new skills and gain relevant qualifications Full UK driving licence Desirable Experience working on IT infrastructure projects involving planning, installation, and documentation ITIL V4 Foundation qualification Working knowledge of Veeam backup, Firewalls (SonicWall, Sophos), Antivirus configuration experience, AD, AAD, DHCP, DNS and Group Policy Previous experience of setting up authentication and security methods Knowledge of structured and fibre cabling We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Working Conditions The typical working environment will be office locations either at the office in Gloucester or customer offices. However, you will be expected to travel to and work at various customer sites. The job requires that you can lift and move typical IT equipment (PC's and Laptops) from floor to desk. It is expected that there will be extended periods of time spent using Display Screen Equipment. Whilst at customers' sites, you may be required to wear the appropriate Personal Protective Equipment.