Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
25/04/2024
Full time
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
IT Architecture Associate 2nd Jobber Permanent Hybrid London £60,000 - £65,000 This role is being offered by the No1 Specialty insurer and would suit a second jobber who is looking to climb the career ladder. Full training (exams) and promotions are on offer as is the offer of learning new technology. Your career will be monitored and advanced. This is truly a 'once in a lifetime opportunity' for someone with has been performing an IT Architecture role for the last 2/3 years. The Technology Associate Role is vital in providing the technical and architectural guidance to the Business Agility and GRSI Business Stakeholders. This role will be primarily working with the Portfolio Technical Leads and spans across a number of initiatives within the portfolio. If you are looking for career progression within a top insurer within the Lloyds Syndicate markets the look no further. Experience: 2-3 years experience in IT architecture, digital delivery or technology consulting Producing parts of and supporting the end-to-end architecture for a project, spanning disparate software and infrastructure components Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Modelling current and future state architecture design Good knowledge of enterprise integration patterns Excellent communication skills Experience working in an Agile environment. Working closely with Product Owners and Business Analysts to help translate desired business outcomes into technology solutions. Working with development teams to ensure detailed component-level design responds to high-level architecture. Working with the Technical Leads and Portfolio Architects to ensure that data and functional architectures adhere to the architecture principles ultimately supporting the target state vision for the enterprise. University degree in a mathematical-scientific field, information technology, or business administration Cloud Certified or working towards it (AWS or Azure). IT Architecture Associate 2nd Jobber Permanent Hybrid London £60,000 - £65,000
23/04/2024
Full time
IT Architecture Associate 2nd Jobber Permanent Hybrid London £60,000 - £65,000 This role is being offered by the No1 Specialty insurer and would suit a second jobber who is looking to climb the career ladder. Full training (exams) and promotions are on offer as is the offer of learning new technology. Your career will be monitored and advanced. This is truly a 'once in a lifetime opportunity' for someone with has been performing an IT Architecture role for the last 2/3 years. The Technology Associate Role is vital in providing the technical and architectural guidance to the Business Agility and GRSI Business Stakeholders. This role will be primarily working with the Portfolio Technical Leads and spans across a number of initiatives within the portfolio. If you are looking for career progression within a top insurer within the Lloyds Syndicate markets the look no further. Experience: 2-3 years experience in IT architecture, digital delivery or technology consulting Producing parts of and supporting the end-to-end architecture for a project, spanning disparate software and infrastructure components Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Modelling current and future state architecture design Good knowledge of enterprise integration patterns Excellent communication skills Experience working in an Agile environment. Working closely with Product Owners and Business Analysts to help translate desired business outcomes into technology solutions. Working with development teams to ensure detailed component-level design responds to high-level architecture. Working with the Technical Leads and Portfolio Architects to ensure that data and functional architectures adhere to the architecture principles ultimately supporting the target state vision for the enterprise. University degree in a mathematical-scientific field, information technology, or business administration Cloud Certified or working towards it (AWS or Azure). IT Architecture Associate 2nd Jobber Permanent Hybrid London £60,000 - £65,000
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Company: This leading digital brand pride themselves on their data-driven approach and commitment to driving results through strategic analysis. Off the back of some recent investment, they seeking a talented and motivated Digital Implementation Analyst to join their team and to help continue to deliver exceptional performance. Position: As a Digital ImplementationAnalyst specilising with Adobe Analytics, you will play a crucial role in optimizing digital presence and driving measurable results. You will be responsible for analysing web and digital performance, user behavior, and digital marketing campaigns to provide actionable insights that inform strategic decision-making. The ideal candidate is passionate about data, possesses strong analytical skills, and thrives in a fast-paced, collaborative environment. Key Responsibilities: Analyze website traffic and user engagement metrics using tools such as Adobe Analytics, or similar platforms. Conduct in-depth analysis of digital marketing campaigns, including PPC, SEO, email, and social media, to assess performance and identify areas for improvement. Generate reports and dashboards that effectively communicate key findings and recommendations to internal teams and clients. Collaborate with cross-functional teams to implement tracking mechanisms, optimize website performance, and enhance user experience. Stay updated on industry trends and best practices in web analytics, digital marketing, and data analysis. Experience 3+ years of experience in web analytics or digital marketing analytics. Proficiency in web analytics tools such as Adobe Analytics, or similar platforms. Strong analytical skills with the ability to interpret complex data sets and draw actionable insights. Excellent communication skills with the ability to effectively present findings and recommendations to both technical and non-technical stakeholders. Experience with data visualization tools such as Tableau, Power BI, or Google Data Studio is a plus. Knowledge of HTML, CSS, JavaScript, and SQL is preferred but not required. Why apply: Opportunity to work with a talented and collaborative team in a fast-growing digital analytics function Competitive salary and benefits package. Ongoing training and professional development opportunities. Fun and inclusive company culture with regular team events and activities. If you're passionate about leveraging data to drive business results and thrive in a dynamic, results-oriented environment, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
18/04/2024
Full time
Company: This leading digital brand pride themselves on their data-driven approach and commitment to driving results through strategic analysis. Off the back of some recent investment, they seeking a talented and motivated Digital Implementation Analyst to join their team and to help continue to deliver exceptional performance. Position: As a Digital ImplementationAnalyst specilising with Adobe Analytics, you will play a crucial role in optimizing digital presence and driving measurable results. You will be responsible for analysing web and digital performance, user behavior, and digital marketing campaigns to provide actionable insights that inform strategic decision-making. The ideal candidate is passionate about data, possesses strong analytical skills, and thrives in a fast-paced, collaborative environment. Key Responsibilities: Analyze website traffic and user engagement metrics using tools such as Adobe Analytics, or similar platforms. Conduct in-depth analysis of digital marketing campaigns, including PPC, SEO, email, and social media, to assess performance and identify areas for improvement. Generate reports and dashboards that effectively communicate key findings and recommendations to internal teams and clients. Collaborate with cross-functional teams to implement tracking mechanisms, optimize website performance, and enhance user experience. Stay updated on industry trends and best practices in web analytics, digital marketing, and data analysis. Experience 3+ years of experience in web analytics or digital marketing analytics. Proficiency in web analytics tools such as Adobe Analytics, or similar platforms. Strong analytical skills with the ability to interpret complex data sets and draw actionable insights. Excellent communication skills with the ability to effectively present findings and recommendations to both technical and non-technical stakeholders. Experience with data visualization tools such as Tableau, Power BI, or Google Data Studio is a plus. Knowledge of HTML, CSS, JavaScript, and SQL is preferred but not required. Why apply: Opportunity to work with a talented and collaborative team in a fast-growing digital analytics function Competitive salary and benefits package. Ongoing training and professional development opportunities. Fun and inclusive company culture with regular team events and activities. If you're passionate about leveraging data to drive business results and thrive in a dynamic, results-oriented environment, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.