Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Client Service Manager - Onboarding, Operating Model Design Client Service Manager is required to join a leading Investment Banking organisation to help improve and run their CLM Function. The role is based in London (hybrid working - 2-3 day in office) and is a permanent role offering a base salary between £80,000-£95,000 (plus package). Working closely with the Head of CLM and Financial Crime, this person will help to optimise the client journey within the bank. The business have implemented Fenergo, and this person will design and drive the operating model, instilling best practices and processes while collaborating with both Front Office and operations stakeholders. There is an initial focus on onboarding and compliance, but this will cover the entire client life cycle over time. The role requires proven experience within and investment or corporate banking environment surrounding client service management. Requirements: Client Service Management from within an investment bank. Client onboarding (KYC, CDD etc). Experience with Fenergo. Proven experience implementing change and operating model design. This is a great opportunity to revolutionise the CLM practices within a global bank, driving change and holding a leadership position within the team. If you feel like you match the above and would like to hear more, please apply within. Client Service Manager - Onboarding, Operating Model Design Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service 2017 - Winner Agency of The Year 2017 - Winner Banking & Financial Services Agency 2016 - Winner Banking & Financial Services Agency
29/03/2024
Full time
Client Service Manager - Onboarding, Operating Model Design Client Service Manager is required to join a leading Investment Banking organisation to help improve and run their CLM Function. The role is based in London (hybrid working - 2-3 day in office) and is a permanent role offering a base salary between £80,000-£95,000 (plus package). Working closely with the Head of CLM and Financial Crime, this person will help to optimise the client journey within the bank. The business have implemented Fenergo, and this person will design and drive the operating model, instilling best practices and processes while collaborating with both Front Office and operations stakeholders. There is an initial focus on onboarding and compliance, but this will cover the entire client life cycle over time. The role requires proven experience within and investment or corporate banking environment surrounding client service management. Requirements: Client Service Management from within an investment bank. Client onboarding (KYC, CDD etc). Experience with Fenergo. Proven experience implementing change and operating model design. This is a great opportunity to revolutionise the CLM practices within a global bank, driving change and holding a leadership position within the team. If you feel like you match the above and would like to hear more, please apply within. Client Service Manager - Onboarding, Operating Model Design Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service 2017 - Winner Agency of The Year 2017 - Winner Banking & Financial Services Agency 2016 - Winner Banking & Financial Services Agency
As a Scala Developer you will: Build, deploy and operate outstanding digital services within an agile environment that meet well defined user needs Deliver application designs that meet web standards, ensuring that key elements are built in from the outset Collaborate with design specialists to translate designs into high quality websites, apps, HTML emails, and interactive experiences Contribute to the development and continual enhancement of products Partner with product managers, design specialists, business analysts and software developers to facilitate a consistent user experience Participate in the rapid development of user driven digital prototypes Work in cross functional teams to write and test production quality, sustainable code for world-class user interfaces for new and existing systems Ensure that new and updated digital services are thoroughly tested for accessibility and can be maintained and improved over the long term Provide mentorship and/or line management for more junior Front End developers where necessary Contribute to a culture of continual improvement in which key systems owned by your digital service team are regularly analysed, maintained and improved Contribute to a robust automated test suite to work in a continuous integration environment Become involved in the wider web development community (outside of Mercator), building relationships with other Front End developers and identifying best practices that we can adopt Share knowledge of tools and techniques with technical and non-technical team members in Mercator Knowledge/experience You will need: Scala/Play development skills Experience of agile development techniques, test driven development (TDD) and paired programming, etc. Experience building scalable, distributed web applications in Scala (Java with Scala experience gained in personal projects may be considered) Experience of working with Microservices Experience with REST and asynchronous event driven programming Demonstrable experience in using automated testing solutions Problem solving skills: you will be able to logically break down a problem into smaller manageable parts to reach a solution Proven ability to communicate technical concepts to a non-technical audience Any knowledge of MongoDB or working with large datasets would be useful but is not essential Knowledge of the use of version control systems, such as git Experience implementing RESTful APIs for integration with internal and external systems *Applicants must have the right to work in the UK and the ability to pass BPSS vetting
29/03/2024
Full time
As a Scala Developer you will: Build, deploy and operate outstanding digital services within an agile environment that meet well defined user needs Deliver application designs that meet web standards, ensuring that key elements are built in from the outset Collaborate with design specialists to translate designs into high quality websites, apps, HTML emails, and interactive experiences Contribute to the development and continual enhancement of products Partner with product managers, design specialists, business analysts and software developers to facilitate a consistent user experience Participate in the rapid development of user driven digital prototypes Work in cross functional teams to write and test production quality, sustainable code for world-class user interfaces for new and existing systems Ensure that new and updated digital services are thoroughly tested for accessibility and can be maintained and improved over the long term Provide mentorship and/or line management for more junior Front End developers where necessary Contribute to a culture of continual improvement in which key systems owned by your digital service team are regularly analysed, maintained and improved Contribute to a robust automated test suite to work in a continuous integration environment Become involved in the wider web development community (outside of Mercator), building relationships with other Front End developers and identifying best practices that we can adopt Share knowledge of tools and techniques with technical and non-technical team members in Mercator Knowledge/experience You will need: Scala/Play development skills Experience of agile development techniques, test driven development (TDD) and paired programming, etc. Experience building scalable, distributed web applications in Scala (Java with Scala experience gained in personal projects may be considered) Experience of working with Microservices Experience with REST and asynchronous event driven programming Demonstrable experience in using automated testing solutions Problem solving skills: you will be able to logically break down a problem into smaller manageable parts to reach a solution Proven ability to communicate technical concepts to a non-technical audience Any knowledge of MongoDB or working with large datasets would be useful but is not essential Knowledge of the use of version control systems, such as git Experience implementing RESTful APIs for integration with internal and external systems *Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Paid Media/PPC Manager Are you a Paid Media PPC Professional with an eye for campaign strategy that is seeking the next step in their career? We are looking for a specialist within PPC lead generation to work with an award-winning brand whom is an industry leader in the UK and is working in partnership within many franchises businesses within the group. This opportunity will be to work with this growing business that is focused on provided an excellent service and support network for their customers. This will suit a Pay Per Click specialist looking to utilise Google Ads, Bing Ads, Linkedin and various other ad campaigns to drive performance for the business. You will generate leads and work to increase brand awareness for customers and franchise partners supporting the other Marketers within the business. If you also have a close eye for optimisation opportunities, confidence to test new campaign types and be a self-starter in recognising when certain campaigns need an increased amount of attention we want to hear from you! Skills and Experiences: Working on Paid Advertising Campaigns across Google Ads, Microsoft Ads, Meta, LinkedIn and others. Generating high quality leads for the business and increased brand awareness. Good understanding of the technicalities to reach a great ROI on advert spend You will be confident with tools such as Google products which could include Google Analytics, Tag Manager and Looker Studio. This could suit a previous marketer that has worked agency side and wants to now focus inhouse, or equally someone who has also had success within PPC for an in-house business The business is in North Liverpool, commutable from Liverpool Centre, Crosby, Formby and other areas of the North West with a dedicated Railway station and access to free parking also. Benefits include a competitive holiday scheme, Salary sacrifice company pension and salary sacrifice EV scheme and hybrid working with 2 days from home Please use the apply button to submit your CV and be considered for this vacancy. Interviews will be planned throughout February, ideally for a start in April/May depending on notice period.
29/03/2024
Full time
Paid Media/PPC Manager Are you a Paid Media PPC Professional with an eye for campaign strategy that is seeking the next step in their career? We are looking for a specialist within PPC lead generation to work with an award-winning brand whom is an industry leader in the UK and is working in partnership within many franchises businesses within the group. This opportunity will be to work with this growing business that is focused on provided an excellent service and support network for their customers. This will suit a Pay Per Click specialist looking to utilise Google Ads, Bing Ads, Linkedin and various other ad campaigns to drive performance for the business. You will generate leads and work to increase brand awareness for customers and franchise partners supporting the other Marketers within the business. If you also have a close eye for optimisation opportunities, confidence to test new campaign types and be a self-starter in recognising when certain campaigns need an increased amount of attention we want to hear from you! Skills and Experiences: Working on Paid Advertising Campaigns across Google Ads, Microsoft Ads, Meta, LinkedIn and others. Generating high quality leads for the business and increased brand awareness. Good understanding of the technicalities to reach a great ROI on advert spend You will be confident with tools such as Google products which could include Google Analytics, Tag Manager and Looker Studio. This could suit a previous marketer that has worked agency side and wants to now focus inhouse, or equally someone who has also had success within PPC for an in-house business The business is in North Liverpool, commutable from Liverpool Centre, Crosby, Formby and other areas of the North West with a dedicated Railway station and access to free parking also. Benefits include a competitive holiday scheme, Salary sacrifice company pension and salary sacrifice EV scheme and hybrid working with 2 days from home Please use the apply button to submit your CV and be considered for this vacancy. Interviews will be planned throughout February, ideally for a start in April/May depending on notice period.
Our client, a prestigious financial services house, is looking for a Site Reliability Engineer to join their infrastructure team. The Site Reliability Engineer will work closely with other teams to ensure the reliability of the Microsoft Azure Platform and scale the wider infrastructure estate. Key Responsibilities: Design, implement, and maintain scalable infrastructure on Microsoft Azure Cloud. Optimise, monitor and troubleshoot the performance and reliability of systems and applications. Develop and implement automation tools and processes to improve operational efficiency and reduce manual intervention. Participate in incident management, conduct root cause analysis, and implement remediation measures. Key Skills & Experience: 3+ Years experience in a Site Reliability Engineer or DevOps Role Strong expertise in Microsoft Azure Cloud services, including Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Service, Azure Storage, and Azure Networking. Proficiency in Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM) templates or Terraform. Experience with monitoring and logging tools like Azure Monitor, Application Insights, and Log Analytics. Knowledge of containerisation technologies, such as Docker and Kubernetes. Strong experience with Scripting and automation skills using PowerShell, Python, or similar languages Familiarity with CI/CD pipelines and tools like Azure DevOps or Jenkins. Excellent problem-solving, communication, stakeholder management and collaboration skills. Preferred Skills and Experience: Experience with serverless computing, such as Azure Functions. Knowledge of security best practices and experience with Azure security features. Certification in Azure, such as Azure Administrator Associate or Azure DevOps Engineer Expert.
29/03/2024
Full time
Our client, a prestigious financial services house, is looking for a Site Reliability Engineer to join their infrastructure team. The Site Reliability Engineer will work closely with other teams to ensure the reliability of the Microsoft Azure Platform and scale the wider infrastructure estate. Key Responsibilities: Design, implement, and maintain scalable infrastructure on Microsoft Azure Cloud. Optimise, monitor and troubleshoot the performance and reliability of systems and applications. Develop and implement automation tools and processes to improve operational efficiency and reduce manual intervention. Participate in incident management, conduct root cause analysis, and implement remediation measures. Key Skills & Experience: 3+ Years experience in a Site Reliability Engineer or DevOps Role Strong expertise in Microsoft Azure Cloud services, including Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Service, Azure Storage, and Azure Networking. Proficiency in Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM) templates or Terraform. Experience with monitoring and logging tools like Azure Monitor, Application Insights, and Log Analytics. Knowledge of containerisation technologies, such as Docker and Kubernetes. Strong experience with Scripting and automation skills using PowerShell, Python, or similar languages Familiarity with CI/CD pipelines and tools like Azure DevOps or Jenkins. Excellent problem-solving, communication, stakeholder management and collaboration skills. Preferred Skills and Experience: Experience with serverless computing, such as Azure Functions. Knowledge of security best practices and experience with Azure security features. Certification in Azure, such as Azure Administrator Associate or Azure DevOps Engineer Expert.
IT Service Desk Manager My client in Bilzen urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week in Bilzen. Seeking a dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management. Opportunity arises due to internal transition within the organization. Fluent in Dutch, French, and English required; two days per week on-site in Bilzen, Belgium. Responsibilities include overseeing Service Desk operations and managing a team of four. Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential. Desirable: experience in Problem Management implementation. Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure. Crucial management of third-party suppliers and adherence to internal SLAs. Priority 1 incident management also part of the role. Seeking a proactive candidate with mid-level profile and can-do mentality. Temporary position: 6-9 months, with possible extension depending on permanent recruitment. Immediate availability preferred; interviews conducted promptly via Teams. For immediate consideration, please send me your latest CV.
29/03/2024
Project-based
IT Service Desk Manager My client in Bilzen urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week in Bilzen. Seeking a dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management. Opportunity arises due to internal transition within the organization. Fluent in Dutch, French, and English required; two days per week on-site in Bilzen, Belgium. Responsibilities include overseeing Service Desk operations and managing a team of four. Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential. Desirable: experience in Problem Management implementation. Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure. Crucial management of third-party suppliers and adherence to internal SLAs. Priority 1 incident management also part of the role. Seeking a proactive candidate with mid-level profile and can-do mentality. Temporary position: 6-9 months, with possible extension depending on permanent recruitment. Immediate availability preferred; interviews conducted promptly via Teams. For immediate consideration, please send me your latest CV.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Release and Change Manager. Candidate will plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations., as well as oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Responsibilities: Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Excellent communication and interpersonal skills. Analytical mindset with a focus on problem-solving. Ability to work collaboratively with cross-functional teams. Detail-oriented with a commitment to quality and accuracy. Preferred Skills: Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Release and Change Manager. Candidate will plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations., as well as oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Responsibilities: Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Excellent communication and interpersonal skills. Analytical mindset with a focus on problem-solving. Ability to work collaboratively with cross-functional teams. Detail-oriented with a commitment to quality and accuracy. Preferred Skills: Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
28/03/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
28/03/2024
Full time
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Are you ready to revolutionize the way we manage third-party partnerships? Join our dynamic team in London as a permanent Third Party Vendor Manager! Your role will be to oversee goods, services, and activities provided by our partners while ensuring compliance with cutting-edge policies. Collaborate with the Operational Resilience Working Group to fortify our operational resilience. If you're passionate about shaping the future of vendor management, this is the adventure for you! We are looking for someone who is able to come into the office 3 days a week and for the right person we can offer up to £85k, including some exceptional benefits (such as 18% pension) Responsibilities: Craft and implement innovative vendor management policies. Navigate key relationships crucial to our strategic success. Maintain a dynamic central register of third-party vendor arrangements. Champion onboarding processes with due diligence and approvals at the forefront. Design and execute advanced monitoring and reporting processes. Co-create Exit Plans with Business Process Owners for seamless transitions. Collaborate with Legal and Risk functions on contracts and risk-related issues. If you are interested in this role please email your CV to (see below) and (see below) for immediate feedback.
28/03/2024
Full time
Are you ready to revolutionize the way we manage third-party partnerships? Join our dynamic team in London as a permanent Third Party Vendor Manager! Your role will be to oversee goods, services, and activities provided by our partners while ensuring compliance with cutting-edge policies. Collaborate with the Operational Resilience Working Group to fortify our operational resilience. If you're passionate about shaping the future of vendor management, this is the adventure for you! We are looking for someone who is able to come into the office 3 days a week and for the right person we can offer up to £85k, including some exceptional benefits (such as 18% pension) Responsibilities: Craft and implement innovative vendor management policies. Navigate key relationships crucial to our strategic success. Maintain a dynamic central register of third-party vendor arrangements. Champion onboarding processes with due diligence and approvals at the forefront. Design and execute advanced monitoring and reporting processes. Co-create Exit Plans with Business Process Owners for seamless transitions. Collaborate with Legal and Risk functions on contracts and risk-related issues. If you are interested in this role please email your CV to (see below) and (see below) for immediate feedback.
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Role: Power Platform Solution Architect Salary: £85'000 DOE Location: Bristol HQ - Hybrid Model (2 days p/w) We are working with a Payments FinTech that are looking for a Power Platform Solution Architect to for lead the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. Experience Required: Experience as a Solutions Architect, leading development teams, and managing client relationships. At least 7 years of experience in software development At least 4 years of experience with Azure and its services (or alternative Cloud Platform) Excellent understanding of Power Platform (Dynamics 365 CE, Power Automate, PowerApps) Excellent understanding of C# and .NET/Core and ASP.NET At least 4 years of experience with Umbraco (or alternative CMS) Experience with HTML, CSS, JavaScript, and JavaScript Frameworks such as Angular, React or Vue.js Strong understanding of development and security best practice and associated standards Strong problem-solving and debugging skills Experience with Unit Testing frameworks Strong written and verbal communication skills, and attention to detail Ability to work well in a team environment Experience integrating with external systems Responsibilities: Planning Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Delivery Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solutions Write clean, efficient, secure, and well-documented code with unit tests Ensure that solutions are scalable, maintainable, and secure Identify and mitigate risks associated with the solutions Participate in code reviews to ensure that code is of a high quality and adheres to good practices and company guidelines
28/03/2024
Full time
Role: Power Platform Solution Architect Salary: £85'000 DOE Location: Bristol HQ - Hybrid Model (2 days p/w) We are working with a Payments FinTech that are looking for a Power Platform Solution Architect to for lead the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. Experience Required: Experience as a Solutions Architect, leading development teams, and managing client relationships. At least 7 years of experience in software development At least 4 years of experience with Azure and its services (or alternative Cloud Platform) Excellent understanding of Power Platform (Dynamics 365 CE, Power Automate, PowerApps) Excellent understanding of C# and .NET/Core and ASP.NET At least 4 years of experience with Umbraco (or alternative CMS) Experience with HTML, CSS, JavaScript, and JavaScript Frameworks such as Angular, React or Vue.js Strong understanding of development and security best practice and associated standards Strong problem-solving and debugging skills Experience with Unit Testing frameworks Strong written and verbal communication skills, and attention to detail Ability to work well in a team environment Experience integrating with external systems Responsibilities: Planning Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Delivery Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solutions Write clean, efficient, secure, and well-documented code with unit tests Ensure that solutions are scalable, maintainable, and secure Identify and mitigate risks associated with the solutions Participate in code reviews to ensure that code is of a high quality and adheres to good practices and company guidelines
We are looking for a well-rounded Back End focused C# Software Engineer and Manager with a strong track record of building and leading technology squads. You will have a broad and deep technology background with experience across a range of technology stacks including C#.NET. Client Details Our client is a prominent player in the energy and natural resources industry, boasting a workforce of over a thousand dedicated professionals. They take pride in their commitment to sustainable practices and are renowned for their technological innovations. Description As a Lead Software Engineer, you will be accountable for: Building a successful team that consistently delivers high-quality solutions within defined architectures and timescales. Individually contributing to the delivery of the team. Helping to shape the architecture of our bespoke software products and platforms to achieve non-functional and strategic goals. Profile The successful candidate will have: Extensive hands-on experience with the Microsoft Stack (C#, SQL Server, Azure including functions, pipelines, web apps, App Insights, DevOps) Demonstrable experience with a range of modern architectures (microservices, event driven, CQRS, APIs & webhooks). Experience working within a range of delivery models (Scrum, Kanban, V-model, Project-based). Ability to support a range of delivery roles (project managers, delivery leads, scrum masters) in estimating, planning, and delivering complex software products and projects. Proven ability to coach and mentor both junior and more experienced team members. Experience of line managing software engineers within a delivery squad. Ability to guide complex projects to successful delivery through effective decision-making. Must have the resilience and adaptability to work well in maturing technology organisations, and to play a constructive role in driving maturity. Job Offer Perks and Benefits Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere. Nursery Vouchers, Cycle to work scheme and Travel loans Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app A supportive, entrepreneurial working environment that fosters collaboration. Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays. Financial benefits include yearly bonus scheme, access to Wagestream and employee share options
28/03/2024
Full time
We are looking for a well-rounded Back End focused C# Software Engineer and Manager with a strong track record of building and leading technology squads. You will have a broad and deep technology background with experience across a range of technology stacks including C#.NET. Client Details Our client is a prominent player in the energy and natural resources industry, boasting a workforce of over a thousand dedicated professionals. They take pride in their commitment to sustainable practices and are renowned for their technological innovations. Description As a Lead Software Engineer, you will be accountable for: Building a successful team that consistently delivers high-quality solutions within defined architectures and timescales. Individually contributing to the delivery of the team. Helping to shape the architecture of our bespoke software products and platforms to achieve non-functional and strategic goals. Profile The successful candidate will have: Extensive hands-on experience with the Microsoft Stack (C#, SQL Server, Azure including functions, pipelines, web apps, App Insights, DevOps) Demonstrable experience with a range of modern architectures (microservices, event driven, CQRS, APIs & webhooks). Experience working within a range of delivery models (Scrum, Kanban, V-model, Project-based). Ability to support a range of delivery roles (project managers, delivery leads, scrum masters) in estimating, planning, and delivering complex software products and projects. Proven ability to coach and mentor both junior and more experienced team members. Experience of line managing software engineers within a delivery squad. Ability to guide complex projects to successful delivery through effective decision-making. Must have the resilience and adaptability to work well in maturing technology organisations, and to play a constructive role in driving maturity. Job Offer Perks and Benefits Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere. Nursery Vouchers, Cycle to work scheme and Travel loans Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app A supportive, entrepreneurial working environment that fosters collaboration. Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays. Financial benefits include yearly bonus scheme, access to Wagestream and employee share options
Senior Pricing Analyst/Pricing Manager - Law Firm, Legal Services, Pricing, Negotiation, Pricing Strategy, Pricing Analytics. 12 Month FTC, London/Remote (Hybrid 3/2). £90k - £110k +Bonus + Benefits Global Law Firm seeks Senior Pricing Analyst/Pricing Manager to join the practice and advise senior management and leadership teams on their overall pricing strategy through evidence based analytics. Working closely with fee-earning solicitors, head of department and the senior leadership team the Senior Pricing Analyst/Pricing Manager will conduct in-depth business analysis, market analysis and trend analysis and develop pricing models and strategies based on the firms core competencies and legal services. You will then provide pricing analytics and insight to the teams as required preparing concise reports, data analysis and data visualisation (in MS Excel) suitable for a non-financial audience. You will conduct internal pricing audits on all aspects of the legal services provided and combine this with knowledge of wider economic issues, industry trends etc to development meaningful knowledge around pricing enabling the business to remain competitive, profitable and to continue developing its services. Additionally, you will become a critical part of the team advising teams on pricing related matters, assisting in negotiations (from a data analysis perspective), providing pricing awareness and know-how which may also be delivered through pricing training sessions. You will also work with other teams to optimise their use of pricing data, tools and guidance. We are searching for a Pricing Analyst/Pricing Manager/Business Analyst/Pricing Specialist who has either been performing a similar role within a Law Firm, Solicitors, Legal Practice or within a consultancy business providing these types of services to companies operating within the legal sector. You will be proficient in MS Excel, possess excellent analytical abilities, be a strong negotiator and possess exceptional communication skills able to engage with the most senior level stakeholders within the law firm environment. Excellent opportunity to join a stable, global law firm to enhance the companies standing within the marketplace and add value to ongoing negotiations with multiple high profile organisations.
28/03/2024
Senior Pricing Analyst/Pricing Manager - Law Firm, Legal Services, Pricing, Negotiation, Pricing Strategy, Pricing Analytics. 12 Month FTC, London/Remote (Hybrid 3/2). £90k - £110k +Bonus + Benefits Global Law Firm seeks Senior Pricing Analyst/Pricing Manager to join the practice and advise senior management and leadership teams on their overall pricing strategy through evidence based analytics. Working closely with fee-earning solicitors, head of department and the senior leadership team the Senior Pricing Analyst/Pricing Manager will conduct in-depth business analysis, market analysis and trend analysis and develop pricing models and strategies based on the firms core competencies and legal services. You will then provide pricing analytics and insight to the teams as required preparing concise reports, data analysis and data visualisation (in MS Excel) suitable for a non-financial audience. You will conduct internal pricing audits on all aspects of the legal services provided and combine this with knowledge of wider economic issues, industry trends etc to development meaningful knowledge around pricing enabling the business to remain competitive, profitable and to continue developing its services. Additionally, you will become a critical part of the team advising teams on pricing related matters, assisting in negotiations (from a data analysis perspective), providing pricing awareness and know-how which may also be delivered through pricing training sessions. You will also work with other teams to optimise their use of pricing data, tools and guidance. We are searching for a Pricing Analyst/Pricing Manager/Business Analyst/Pricing Specialist who has either been performing a similar role within a Law Firm, Solicitors, Legal Practice or within a consultancy business providing these types of services to companies operating within the legal sector. You will be proficient in MS Excel, possess excellent analytical abilities, be a strong negotiator and possess exceptional communication skills able to engage with the most senior level stakeholders within the law firm environment. Excellent opportunity to join a stable, global law firm to enhance the companies standing within the marketplace and add value to ongoing negotiations with multiple high profile organisations.
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Data Analyst for an initial 12 month contract with option to extend on a rate of £40,797-£47,477/annum. This role will be hybrid working with 2 days per week in the office. Responsibilities: - To ensure optimal performance and efficiency, you will review and maintain the IDOX/Uniform environment and its associated services. A strong focus on analysis and attention to detail will contribute to providing high-quality business intelligence. - You will be working within the organisation's busy Planning department reporting to the Planning business manager and will be responsible for supporting the Planning department to identify process improvements and work with the team in an agile way to design and implement new processes in the organisation's IDOX/Uniform case management system. - Analyse, build, test, deploy and support fit-for-purpose case management software changes to specified requirements and deadlines. - You will need to gain a full understanding of how the Planning Service receive, manage and process planning applications including the issues, complexities and nuances that arise. Essential Skills: - Significant experience of practical data analysis/software development - Experience of data/business analysis and/or software development in local government - Ability to operate under own initiative - Strong stakeholder management skills - Ability to look and see the issues and translate that through the full data analysis cycle into benefits to be realised - Ability to understand and optimise our customer journeys - Ability to transfer knowledge of outcomes and methods to team members and key stakeholders - Educated to degree level in software development/IT related subject. - Excellent data analysis and software development skills. - Excellent written and oral skills. - Practical experience of delivering the planning system effectively. - Up to date knowledge of the planning system in Scotland. - The ability to work alone and within a team. Desirable Skills: - Experience in working with IDOX Uniform case management system. - Evidence of self-development. If you would like to hear more about this opportunity please get in touch.
28/03/2024
Project-based
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Data Analyst for an initial 12 month contract with option to extend on a rate of £40,797-£47,477/annum. This role will be hybrid working with 2 days per week in the office. Responsibilities: - To ensure optimal performance and efficiency, you will review and maintain the IDOX/Uniform environment and its associated services. A strong focus on analysis and attention to detail will contribute to providing high-quality business intelligence. - You will be working within the organisation's busy Planning department reporting to the Planning business manager and will be responsible for supporting the Planning department to identify process improvements and work with the team in an agile way to design and implement new processes in the organisation's IDOX/Uniform case management system. - Analyse, build, test, deploy and support fit-for-purpose case management software changes to specified requirements and deadlines. - You will need to gain a full understanding of how the Planning Service receive, manage and process planning applications including the issues, complexities and nuances that arise. Essential Skills: - Significant experience of practical data analysis/software development - Experience of data/business analysis and/or software development in local government - Ability to operate under own initiative - Strong stakeholder management skills - Ability to look and see the issues and translate that through the full data analysis cycle into benefits to be realised - Ability to understand and optimise our customer journeys - Ability to transfer knowledge of outcomes and methods to team members and key stakeholders - Educated to degree level in software development/IT related subject. - Excellent data analysis and software development skills. - Excellent written and oral skills. - Practical experience of delivering the planning system effectively. - Up to date knowledge of the planning system in Scotland. - The ability to work alone and within a team. Desirable Skills: - Experience in working with IDOX Uniform case management system. - Evidence of self-development. If you would like to hear more about this opportunity please get in touch.
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
I am currently working on an exciting opportunity based in the Swindon area. I will be looking to speak with Junior Security Analyst who is either in an existing role or an aspiring security analyst looking to start their career in IT Security. This opportunity offers free inhouse training and development with clear promotion targets. Job Title: Junior Security Analyst Salary: upto 35K (PlusBonus) Work Type: Onsite FT Reporting to: Head of Cyber Security Location: Swindon Start Date: ASAP DV Clearable: This position will require you to undertake DV clearance (Provided via Company) and therefore only available to British Nationals . Once complete you will be viable to their DV bonus. Job Overview: This role will ensure that technological & organisational security practices are consistent with ISO27001, NIST 0800-53, MOD and other government standards. The role will involve you becoming familiar with security standards and practices including scanning and protective monitoring, (physical) access control systems, CCTV systems, security models and architectures and Information security threats. Responsibilities include but not limited to: Review of security incidents and ensure correct closure and future prevention Assist in local InfoSec reviews and feedback from external audits Involvement in Operational Security Services such as SOC, SIEM, Penetration Testing & Vulnerability scanning Review, interpret and act upon information provided by E365 security toolsets Review of security related change requests that are received for Data Centre customer tenancies. Skills and experiences: Must be able to hold a DV Security Clearance Good understanding of IT security Basic knowledge of Windows, MS 365, Linux, Virtualisation, Networking and storage and a working knowledge of E365 Security toolsets If you have graduated from university with a Cyber related course, this would be advantageous. Hold valid security clearance or undergo the process to achieve the desired level of security clearance which includes the highest level Any experience of security related technologies, processes, methods or architectures is desirable. I am working directly with the Hiring Manager and have set up interview slots in the first week of April. If this is of interest and want to find out more, please email me your updated CV with a daytime contact number and I will arrange a call to go over specifics.
28/03/2024
Full time
I am currently working on an exciting opportunity based in the Swindon area. I will be looking to speak with Junior Security Analyst who is either in an existing role or an aspiring security analyst looking to start their career in IT Security. This opportunity offers free inhouse training and development with clear promotion targets. Job Title: Junior Security Analyst Salary: upto 35K (PlusBonus) Work Type: Onsite FT Reporting to: Head of Cyber Security Location: Swindon Start Date: ASAP DV Clearable: This position will require you to undertake DV clearance (Provided via Company) and therefore only available to British Nationals . Once complete you will be viable to their DV bonus. Job Overview: This role will ensure that technological & organisational security practices are consistent with ISO27001, NIST 0800-53, MOD and other government standards. The role will involve you becoming familiar with security standards and practices including scanning and protective monitoring, (physical) access control systems, CCTV systems, security models and architectures and Information security threats. Responsibilities include but not limited to: Review of security incidents and ensure correct closure and future prevention Assist in local InfoSec reviews and feedback from external audits Involvement in Operational Security Services such as SOC, SIEM, Penetration Testing & Vulnerability scanning Review, interpret and act upon information provided by E365 security toolsets Review of security related change requests that are received for Data Centre customer tenancies. Skills and experiences: Must be able to hold a DV Security Clearance Good understanding of IT security Basic knowledge of Windows, MS 365, Linux, Virtualisation, Networking and storage and a working knowledge of E365 Security toolsets If you have graduated from university with a Cyber related course, this would be advantageous. Hold valid security clearance or undergo the process to achieve the desired level of security clearance which includes the highest level Any experience of security related technologies, processes, methods or architectures is desirable. I am working directly with the Hiring Manager and have set up interview slots in the first week of April. If this is of interest and want to find out more, please email me your updated CV with a daytime contact number and I will arrange a call to go over specifics.