IT Applications Analyst

Hays Specialist Recruitment

Alte locuri de munca publicate de aceasta companie

IT Applications Analyst

IT Application Support Analyst - Pioneering Technology Team - Manchester to £35,000!

Your new company

Prestigious opportunity for an IT Application Support Analyst within a pioneering technology team based in Manchester.

Your new role

As our IT Applications Support Analyst you will be responsible for:-

  • Providing reactive and proactive 2nd and 3rd line application support services to end users
  • Troubleshooting and resolving incidents and questions relating to applications and other supported technical solutions
  • Taking proactive ownership of personal ticket queues and support colleagues
  • Working closely with technical and non-technical colleagues and a variety of end users to ensure technical compatibility and user satisfaction
  • Proactively contribute to service improvement initiatives
  • Providing proactive technical expertise and assistance on ad-hoc assignments
  • Translating client requirements into highly specified project briefs
  • Conducting requirements analysis and preparing specific technical proposals for modified or replacement systems

What you'll need to succeed

The successful IT Application Support Analyst will possess a combination of the following skills:-

  • Previous experience in a hands on technical support role
  • Applications support experience ideally EPOS, CRM or Retail applications
  • Appreciation of service desk, ticketing and/or ITIL environments
  • Proactive, highly analytical and ability to take ownership
  • Windows operating systems/O365
  • Microsoft Power Platform is advantageous but not essential

What you'll get in return

I return you will be rewarded with ongoing career development and an extensive training a plan as part of an evolving team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Descriere companie

Detalii oferta de angajare

23 Feb 2021

Locatia jobului

Manchester, Lancashire

Tip job

Full time

Categorie job

Tehnologia informaţiei, Telecomunicaţii

Salariu lunar