Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
One of our partners are in need of a Medior or Senior Microsoft Azure Cloud Engineer/Administrator for a long-term project in the Zaventem region until 2027. Requiring at least 2 days of onsite work per week. Proficiency in English is acceptable, with a preference for French and/or Dutch language skills. Requirements: Bachelor's degree in IT, computer science, or a related field (preferred) Microsoft Azure certifications like Azure Solutions Architect Expert, Azure Administrator Associate, or Azure DevOps Engineer Expert 3-5 years of hands-on experience with Azure-based solutions Experience in developing, deploying, and managing cloud-based solutions using Azure services Proficiency in Infrastructure as Code (IaC) using tools like ARM templates, Azure Bicep, or Terraform Familiarity with Azure data services, CI/CD pipelines, security practices, monitoring tools, Scripting languages, and cloud security principles Optional: Experience with containerization, hybrid cloud solutions, and Kubernetes Responsibilities: Cloud Infrastructure Implementation: Design and deploy scalable, reliable, and cost-effective Azure solutions Collaborate with stakeholders to understand and translate business requirements into cloud architecture designs Configure and manage Azure resources, virtual networks, and networking components Utilize IaC tools for automated resource deployment Azure Security: Implement Azure Active Directory for identity and access management Configure RBAC and enforce security best practices and compliance measures Monitor security incidents, conduct audits, and implement security policies Monitoring and Performance Optimization: Utilize Azure Monitor and Azure Security Center for proactive monitoring Analyze performance metrics and optimize resource utilization Azure DevOps Integration: Collaborate with development teams to integrate Azure services into CI/CD pipelines Implement and manage Azure DevOps pipelines for automated deployment Data Management: Deploy and manage Azure data services, backup, recovery, and encryption strategies Disaster Recovery and High Availability: Implement and maintain disaster recovery and high availability solutions Conduct regular testing of disaster recovery plans Cost Management: Monitor resource consumption, implement budget controls, and recommend cost-effective solutions Skills Required: Azure Cloud System Engineering Azure DevOps Integration Experience with Azure Infrastructure Implementation IAM/Azure Security expertise Networking People (UK) is acting as an Employment Business in relation to this vacancy.
25/04/2024
Project-based
One of our partners are in need of a Medior or Senior Microsoft Azure Cloud Engineer/Administrator for a long-term project in the Zaventem region until 2027. Requiring at least 2 days of onsite work per week. Proficiency in English is acceptable, with a preference for French and/or Dutch language skills. Requirements: Bachelor's degree in IT, computer science, or a related field (preferred) Microsoft Azure certifications like Azure Solutions Architect Expert, Azure Administrator Associate, or Azure DevOps Engineer Expert 3-5 years of hands-on experience with Azure-based solutions Experience in developing, deploying, and managing cloud-based solutions using Azure services Proficiency in Infrastructure as Code (IaC) using tools like ARM templates, Azure Bicep, or Terraform Familiarity with Azure data services, CI/CD pipelines, security practices, monitoring tools, Scripting languages, and cloud security principles Optional: Experience with containerization, hybrid cloud solutions, and Kubernetes Responsibilities: Cloud Infrastructure Implementation: Design and deploy scalable, reliable, and cost-effective Azure solutions Collaborate with stakeholders to understand and translate business requirements into cloud architecture designs Configure and manage Azure resources, virtual networks, and networking components Utilize IaC tools for automated resource deployment Azure Security: Implement Azure Active Directory for identity and access management Configure RBAC and enforce security best practices and compliance measures Monitor security incidents, conduct audits, and implement security policies Monitoring and Performance Optimization: Utilize Azure Monitor and Azure Security Center for proactive monitoring Analyze performance metrics and optimize resource utilization Azure DevOps Integration: Collaborate with development teams to integrate Azure services into CI/CD pipelines Implement and manage Azure DevOps pipelines for automated deployment Data Management: Deploy and manage Azure data services, backup, recovery, and encryption strategies Disaster Recovery and High Availability: Implement and maintain disaster recovery and high availability solutions Conduct regular testing of disaster recovery plans Cost Management: Monitor resource consumption, implement budget controls, and recommend cost-effective solutions Skills Required: Azure Cloud System Engineering Azure DevOps Integration Experience with Azure Infrastructure Implementation IAM/Azure Security expertise Networking People (UK) is acting as an Employment Business in relation to this vacancy.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Spectrum IT Recruitment (South) Ltd
Chichester, Sussex
Are you ready to lead the charge in delivering cutting-edge programs that drive organisational success? We're seeking a dynamic and experienced Program Manager to take on the challenge of managing multiple programs. Dedicated to innovation in creating cutting-edge Embedded GUI applications for the thrilling realm of inflight entertainment systems on commercial aircraft, this company is continuing to grow. As a Program Manager you'll play a pivotal role in managing the delivery of multiple programs, ensuring alignment with our strategic goals and mission. Reporting to the Technical Director, you'll be responsible for coordinating with clients, overseeing project schedules, and maintaining the highest standards of quality throughout the development process. Key Responsibilities: Collaborate with clients to define project scopes, schedules, and quality requirements. Provide clear and concise requirements to our development team, ensuring adherence to project specifications. Work closely with the management team to allocate resources effectively and monitor ongoing development. Foster strong relationships with stakeholders across departments and ensure client satisfaction. Establish governance structures and decision-making processes to maintain control and oversight of programs. Provide regular updates and reports on program status to key stakeholders. The successful Program Manager will have: Bachelor's degree or equivalent experience in Program Management/IT field. Minimum of 3 years' experience in a program management role, preferably in a client-focused environment. Strong leadership skills with the ability to thrive under pressure. Excellent communication skills, both written and verbal. Exceptional attention to detail and time management abilities. Proficiency in program and development methodologies (eg, Agile, Waterfall, Scrum). Familiarity with project management tools and Office applications. Perks and Benefits: Salary of £45,000 4% pension contribution: Secure your financial future with our generous pension plan. 20 days of holiday, Buy or Sell up to 5 days holiday per year Flexibility: Enjoy the option to work 2-3 days a week from the comfort of your home after the initial 6 months in their vibrant Chichester office. Life assurance, Dental, and eye care: We care about your well-being and offer comprehensive coverage to keep you healthy and happy. Click apply or contact Chris Lynes at Spectrum IT Recruitment for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
24/04/2024
Full time
Are you ready to lead the charge in delivering cutting-edge programs that drive organisational success? We're seeking a dynamic and experienced Program Manager to take on the challenge of managing multiple programs. Dedicated to innovation in creating cutting-edge Embedded GUI applications for the thrilling realm of inflight entertainment systems on commercial aircraft, this company is continuing to grow. As a Program Manager you'll play a pivotal role in managing the delivery of multiple programs, ensuring alignment with our strategic goals and mission. Reporting to the Technical Director, you'll be responsible for coordinating with clients, overseeing project schedules, and maintaining the highest standards of quality throughout the development process. Key Responsibilities: Collaborate with clients to define project scopes, schedules, and quality requirements. Provide clear and concise requirements to our development team, ensuring adherence to project specifications. Work closely with the management team to allocate resources effectively and monitor ongoing development. Foster strong relationships with stakeholders across departments and ensure client satisfaction. Establish governance structures and decision-making processes to maintain control and oversight of programs. Provide regular updates and reports on program status to key stakeholders. The successful Program Manager will have: Bachelor's degree or equivalent experience in Program Management/IT field. Minimum of 3 years' experience in a program management role, preferably in a client-focused environment. Strong leadership skills with the ability to thrive under pressure. Excellent communication skills, both written and verbal. Exceptional attention to detail and time management abilities. Proficiency in program and development methodologies (eg, Agile, Waterfall, Scrum). Familiarity with project management tools and Office applications. Perks and Benefits: Salary of £45,000 4% pension contribution: Secure your financial future with our generous pension plan. 20 days of holiday, Buy or Sell up to 5 days holiday per year Flexibility: Enjoy the option to work 2-3 days a week from the comfort of your home after the initial 6 months in their vibrant Chichester office. Life assurance, Dental, and eye care: We care about your well-being and offer comprehensive coverage to keep you healthy and happy. Click apply or contact Chris Lynes at Spectrum IT Recruitment for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Concept Artist - Hiring ASAP - REMOTE Start date: ASAP Duration: 18-month contract Location: Remote Working Rate: £250-£315 per day PAYE Summary The Lead Artist is a key collaborator of the Art Directors in defining and maintaining the game's visual style. They provide support across all art teams and make informed judgements on the aesthetic quality of the project. They are responsible for ensuring that the game's visuals are consistent and coherent with the original artistic vision. The Franchise Lead Artist will be professional, collaborative, and quality oriented. This role requires someone who is happy to design, as well as craft, is hands on with using the Unreal engine and great with people. Responsibilities Able to contribute to the development of Art style/Tone/Direction, to work closely with the Art Director, Art Leads to deliver inspiring artwork that pushes the ambition of the team. Bring your creativity to help define and refine work both under art direction and in a creative exploration/development capacity. Comfortable owning Art Direction for seasonal or one off in-game events. Helping to define new world locations, NPCs, and cosmetics across internal and external teams. Provide feedback and guidance for the team's work during art reviews and other meetings as required. Guide our co-dev art teams through the on boarding process and provide them with the necessary direction and information. Ensure co-dev artwork is held to the same high standards as our own. Key Skills Creating supporting assets and pitch materials to guide and inspire the team. Able to own/supervise assets from inception to shipped in game. Strong interpersonal communication skills and effective communicator Able to manage a large team of artists in a dynamically changing game production environment. Experience with staffing, interviewing, and team building as well as managing external partnerships. Takes initiative to solve problems with excellent follow-through. High level of emotional intelligence and tact A minimum of 4 years' art lead, art direction, or art management experience. Bonus Skills Excellent communication skills Working knowledge of UE4 Dev Process Up to date knowledge of current art techniques Confident in planning and driving work to end goals Able to champion and enhance the Visual Style Open and honest, whilst being considerate of others
24/04/2024
Project-based
Concept Artist - Hiring ASAP - REMOTE Start date: ASAP Duration: 18-month contract Location: Remote Working Rate: £250-£315 per day PAYE Summary The Lead Artist is a key collaborator of the Art Directors in defining and maintaining the game's visual style. They provide support across all art teams and make informed judgements on the aesthetic quality of the project. They are responsible for ensuring that the game's visuals are consistent and coherent with the original artistic vision. The Franchise Lead Artist will be professional, collaborative, and quality oriented. This role requires someone who is happy to design, as well as craft, is hands on with using the Unreal engine and great with people. Responsibilities Able to contribute to the development of Art style/Tone/Direction, to work closely with the Art Director, Art Leads to deliver inspiring artwork that pushes the ambition of the team. Bring your creativity to help define and refine work both under art direction and in a creative exploration/development capacity. Comfortable owning Art Direction for seasonal or one off in-game events. Helping to define new world locations, NPCs, and cosmetics across internal and external teams. Provide feedback and guidance for the team's work during art reviews and other meetings as required. Guide our co-dev art teams through the on boarding process and provide them with the necessary direction and information. Ensure co-dev artwork is held to the same high standards as our own. Key Skills Creating supporting assets and pitch materials to guide and inspire the team. Able to own/supervise assets from inception to shipped in game. Strong interpersonal communication skills and effective communicator Able to manage a large team of artists in a dynamically changing game production environment. Experience with staffing, interviewing, and team building as well as managing external partnerships. Takes initiative to solve problems with excellent follow-through. High level of emotional intelligence and tact A minimum of 4 years' art lead, art direction, or art management experience. Bonus Skills Excellent communication skills Working knowledge of UE4 Dev Process Up to date knowledge of current art techniques Confident in planning and driving work to end goals Able to champion and enhance the Visual Style Open and honest, whilst being considerate of others
Role: Wintel Engineer Rate: Circa £500 per day inside ir35 Location: Onsite in Basingstoke Active DV Clearance is required for this role As a Wintel Engineer, you will be experienced with Windows Servers and have experience managing system environments. The role will involve regular support tasks, as well as integrating and deploying changes. Skills and experience; Virtualisation - VMWare, HyperV Active Directory and Group Policy WSUS/Patching If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
24/04/2024
Project-based
Role: Wintel Engineer Rate: Circa £500 per day inside ir35 Location: Onsite in Basingstoke Active DV Clearance is required for this role As a Wintel Engineer, you will be experienced with Windows Servers and have experience managing system environments. The role will involve regular support tasks, as well as integrating and deploying changes. Skills and experience; Virtualisation - VMWare, HyperV Active Directory and Group Policy WSUS/Patching If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
24/04/2024
Full time
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
23/04/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Lead Artist - Hiring ASAP - REMOTE Start date: ASAP Duration: 18-month contract Location: Remote Working Rate: £250-£315 per day PAYE Summary The Lead Artist is a key collaborator of the Art Directors in defining and maintaining the game's visual style. They provide support across all art teams and make informed judgements on the aesthetic quality of the project. They are responsible for ensuring that the game's visuals are consistent and coherent with the original artistic vision. The Franchise Lead Artist will be professional, collaborative, and quality oriented. This role requires someone who is happy to design, as well as craft, is hands on with using the Unreal engine and great with people. Responsibilities Able to contribute to the development of Art style/Tone/Direction, to work closely with the Art Director, Art Leads to deliver inspiring artwork that pushes the ambition of the team. Bring your creativity to help define and refine work both under art direction and in a creative exploration/development capacity. Comfortable owning Art Direction for seasonal or one off in-game events. Helping to define new world locations, NPCs, and cosmetics across internal and external teams. Provide feedback and guidance for the team's work during art reviews and other meetings as required. Guide our co-dev art teams through the on boarding process and provide them with the necessary direction and information. Ensure co-dev artwork is held to the same high standards as our own. Key Skills Creating supporting assets and pitch materials to guide and inspire the team. Able to own/supervise assets from inception to shipped in game. Strong interpersonal communication skills and effective communicator Able to manage a large team of artists in a dynamically changing game production environment. Experience with staffing, interviewing, and team building as well as managing external partnerships. Takes initiative to solve problems with excellent follow-through. High level of emotional intelligence and tact A minimum of 4 years' art lead, art direction, or art management experience. Bonus Skills Excellent communication skills Working knowledge of UE4 Dev Process Up to date knowledge of current art techniques Confident in planning and driving work to end goals Able to champion and enhance the Visual Style Open and honest, whilst being considerate of others
23/04/2024
Project-based
Lead Artist - Hiring ASAP - REMOTE Start date: ASAP Duration: 18-month contract Location: Remote Working Rate: £250-£315 per day PAYE Summary The Lead Artist is a key collaborator of the Art Directors in defining and maintaining the game's visual style. They provide support across all art teams and make informed judgements on the aesthetic quality of the project. They are responsible for ensuring that the game's visuals are consistent and coherent with the original artistic vision. The Franchise Lead Artist will be professional, collaborative, and quality oriented. This role requires someone who is happy to design, as well as craft, is hands on with using the Unreal engine and great with people. Responsibilities Able to contribute to the development of Art style/Tone/Direction, to work closely with the Art Director, Art Leads to deliver inspiring artwork that pushes the ambition of the team. Bring your creativity to help define and refine work both under art direction and in a creative exploration/development capacity. Comfortable owning Art Direction for seasonal or one off in-game events. Helping to define new world locations, NPCs, and cosmetics across internal and external teams. Provide feedback and guidance for the team's work during art reviews and other meetings as required. Guide our co-dev art teams through the on boarding process and provide them with the necessary direction and information. Ensure co-dev artwork is held to the same high standards as our own. Key Skills Creating supporting assets and pitch materials to guide and inspire the team. Able to own/supervise assets from inception to shipped in game. Strong interpersonal communication skills and effective communicator Able to manage a large team of artists in a dynamically changing game production environment. Experience with staffing, interviewing, and team building as well as managing external partnerships. Takes initiative to solve problems with excellent follow-through. High level of emotional intelligence and tact A minimum of 4 years' art lead, art direction, or art management experience. Bonus Skills Excellent communication skills Working knowledge of UE4 Dev Process Up to date knowledge of current art techniques Confident in planning and driving work to end goals Able to champion and enhance the Visual Style Open and honest, whilst being considerate of others
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
22/04/2024
Full time
Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
The Opportunity: You will be joining a peer group of specialists across digital transformation and IT consulting as a Business Development Director to lead, support and manage across a range of Government sector end-client accounts. Skills and Experience: Experience managing high value government sector end-clients (c£5million plus +) Familiar with the Crown Commercial Framework and the bid process, along with exposure to Government Digital Services (GDS) Experience developing strong client relationships with the ability to negotiate contracts, and building rapport with senior stakeholders Experience leading enterprise-level digital transformation including Artificial Intelligence, and analytics initiatives Role and Responsibilities: Helping to evolve our client's government-sector accounts and provide value propositions for transformation services and product lines Leveraging your experience and knowledge of digital services to develop strong client relationships, negotiating contracts and building rapport with senior stakeholders Providing support and guidance to government end clients and become a technology ambassador for the company in healthcare, securing profitable business and enhancing our client's reputation in their areas of specialisation N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more?
22/04/2024
Full time
The Opportunity: You will be joining a peer group of specialists across digital transformation and IT consulting as a Business Development Director to lead, support and manage across a range of Government sector end-client accounts. Skills and Experience: Experience managing high value government sector end-clients (c£5million plus +) Familiar with the Crown Commercial Framework and the bid process, along with exposure to Government Digital Services (GDS) Experience developing strong client relationships with the ability to negotiate contracts, and building rapport with senior stakeholders Experience leading enterprise-level digital transformation including Artificial Intelligence, and analytics initiatives Role and Responsibilities: Helping to evolve our client's government-sector accounts and provide value propositions for transformation services and product lines Leveraging your experience and knowledge of digital services to develop strong client relationships, negotiating contracts and building rapport with senior stakeholders Providing support and guidance to government end clients and become a technology ambassador for the company in healthcare, securing profitable business and enhancing our client's reputation in their areas of specialisation N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Edward here at ISR to learn more?
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
19/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Salary £35,392 Hybrid Work Pattern 27-day Holiday plus Bank Holidays I am currently recruiting for a public sector organisation seeking a dedicated and skilled IT Operations Engineer to join our team. This is an exciting opportunity to be part of a team responsible for providing a responsive technical service, managing systems, and installing upgrades or new systems. Key Responsibilities: Must have worked with Active H and have experience of doing configuration. Experience of operating within a ticket system, and managing business as Usage Experience of working with Active Directory & VMware Experience of MS Exchange Server Requirements: Proven experience in a similar role. Strong analytical and problem-solving skills. In-depth knowledge of server, storage, network, and cloud infrastructure. The ability to work in a team and manage complex systems. Due to the highly technical nature of this post, the successful candidate will be required to have a deep understanding of IT operations and infrastructure. If you are a problem solver, have a keen eye for detail, and are looking for a challenging role in a dynamic environment, I would like to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/04/2024
Full time
Salary £35,392 Hybrid Work Pattern 27-day Holiday plus Bank Holidays I am currently recruiting for a public sector organisation seeking a dedicated and skilled IT Operations Engineer to join our team. This is an exciting opportunity to be part of a team responsible for providing a responsive technical service, managing systems, and installing upgrades or new systems. Key Responsibilities: Must have worked with Active H and have experience of doing configuration. Experience of operating within a ticket system, and managing business as Usage Experience of working with Active Directory & VMware Experience of MS Exchange Server Requirements: Proven experience in a similar role. Strong analytical and problem-solving skills. In-depth knowledge of server, storage, network, and cloud infrastructure. The ability to work in a team and manage complex systems. Due to the highly technical nature of this post, the successful candidate will be required to have a deep understanding of IT operations and infrastructure. If you are a problem solver, have a keen eye for detail, and are looking for a challenging role in a dynamic environment, I would like to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Experience level: 20+ Years Mandatory skills: SAP S/4HANA with RISE, Presales experience and cloud solutions. Key Function: SAP Presales Solution Architect (RISE with SAP - Cloud) to assist client to achieve international growth objectives by: Supporting the sale of strategically important deals with Winning Solution and Thought Leadership Focus on crafting SAP S/4HANA Cloud Deployment Option - RISE with SAP Developing other solution team members Develop client into new industries, propositions, services, technologies. Key Objectives: Deliver sales revenue targets through individual - solo and team-based selling. To support qualification of initial leads and determine appropriate bid team. Own bid life cycle for smaller bids whilst contributing to larger bids. To lead/support complex and outside the norm customer bid opportunities and customer ITT responses - leading to the client to choose client as their preferred partner. Act as a quality assurance on proposals documents and presentations written by less experienced team members. To be part of the initial project delivery team in order to architect the solution design and de-risk the project. To build strong industry/partner relationships To develop own skill set to maintain thought leadership' status in customer's and peers' eyes. Mentor Solutions Managers/Managing Consultants to become Solution Architects Core Competencies: Can conceptualize and communicate winning propositions - making complex ideas look simple. SAP S/4HANA (IaaS & RISE) Rightsizing and Migration to Cloud Programmed DEV/SEC/OPS & Agile Delivery Advisor SAP Hardware & Software Architecture Trusted Advisor Strong knowledge of SAP S/4HANA Transformation Projects SAP Innovator not follower Developing SAP RISE focused Value Proposition for Rightsizing/Archiving for S/4HANA & BW/4HANA. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Demonstrates excellent communication skills both verbally and in writing. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and within client senior management. Is able to give strong coaching and feedback where needed to client or client team members. Continuous improvement - Inquisitive - self teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge at client. Role Competencies: Broad, credible knowledge of client integrated (multi-Line of Business) propositions, technologies, differentiation and track record. Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Work with account and commercial team to conceptualize and communicate winning propositions. Mobilize and motivate a bid team and project team. Lead/support the preparation and delivery of sales proposals and presentations. Can add value to and often own the strategy and tactics to win bids - develop/enhance client differentiators during a sales process. Entrepreneurial - can identify and develop opportunities within existing accounts. Oversee portfolio of bids - with the ability to successfully multi-task without over committing Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Program-me Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Manages design workshops on multiple area of expertise. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop client methods and tools and contribute to Solution Team strategy. Skills/Knowledge/Experience: Educated to degree level or equivalent - expect 1st or 2:1. Extensive minimum experience in relevant technology (eg SAP) and/or business area - with 6 project life cycle S/4HANA - RISE with SAP Cloud experience - Solution & BOM Strong sales experience - of selling technology solutions; Delivering proposals as both stand alone or an integral part of wider consult-build-run propositions. Broad experience of Big Four' (or similar) consulting practices and methodologies In depth relevant technology or business solutions architect experience in FTSE 100/250 level companies Track history of leadership
18/04/2024
Full time
Experience level: 20+ Years Mandatory skills: SAP S/4HANA with RISE, Presales experience and cloud solutions. Key Function: SAP Presales Solution Architect (RISE with SAP - Cloud) to assist client to achieve international growth objectives by: Supporting the sale of strategically important deals with Winning Solution and Thought Leadership Focus on crafting SAP S/4HANA Cloud Deployment Option - RISE with SAP Developing other solution team members Develop client into new industries, propositions, services, technologies. Key Objectives: Deliver sales revenue targets through individual - solo and team-based selling. To support qualification of initial leads and determine appropriate bid team. Own bid life cycle for smaller bids whilst contributing to larger bids. To lead/support complex and outside the norm customer bid opportunities and customer ITT responses - leading to the client to choose client as their preferred partner. Act as a quality assurance on proposals documents and presentations written by less experienced team members. To be part of the initial project delivery team in order to architect the solution design and de-risk the project. To build strong industry/partner relationships To develop own skill set to maintain thought leadership' status in customer's and peers' eyes. Mentor Solutions Managers/Managing Consultants to become Solution Architects Core Competencies: Can conceptualize and communicate winning propositions - making complex ideas look simple. SAP S/4HANA (IaaS & RISE) Rightsizing and Migration to Cloud Programmed DEV/SEC/OPS & Agile Delivery Advisor SAP Hardware & Software Architecture Trusted Advisor Strong knowledge of SAP S/4HANA Transformation Projects SAP Innovator not follower Developing SAP RISE focused Value Proposition for Rightsizing/Archiving for S/4HANA & BW/4HANA. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Demonstrates excellent communication skills both verbally and in writing. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and within client senior management. Is able to give strong coaching and feedback where needed to client or client team members. Continuous improvement - Inquisitive - self teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge at client. Role Competencies: Broad, credible knowledge of client integrated (multi-Line of Business) propositions, technologies, differentiation and track record. Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Work with account and commercial team to conceptualize and communicate winning propositions. Mobilize and motivate a bid team and project team. Lead/support the preparation and delivery of sales proposals and presentations. Can add value to and often own the strategy and tactics to win bids - develop/enhance client differentiators during a sales process. Entrepreneurial - can identify and develop opportunities within existing accounts. Oversee portfolio of bids - with the ability to successfully multi-task without over committing Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Program-me Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Manages design workshops on multiple area of expertise. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop client methods and tools and contribute to Solution Team strategy. Skills/Knowledge/Experience: Educated to degree level or equivalent - expect 1st or 2:1. Extensive minimum experience in relevant technology (eg SAP) and/or business area - with 6 project life cycle S/4HANA - RISE with SAP Cloud experience - Solution & BOM Strong sales experience - of selling technology solutions; Delivering proposals as both stand alone or an integral part of wider consult-build-run propositions. Broad experience of Big Four' (or similar) consulting practices and methodologies In depth relevant technology or business solutions architect experience in FTSE 100/250 level companies Track history of leadership
Position Summary An exciting opportunity has come available for an Account Manager within the Sales Team in our Oxfordshire office. The ideal candidate will be targeted on new account acquisition and growth as well as managing an existing customer account base. The principal duties will be: Forecast reporting and pipeline management Assisting Sales Support with Quotes and Orders Supporting the Team as Management of existing leads / prospects and accounts New business generation cold & warm calling The ability to upsell and grow accounts Maintain a high level of knowledge of our vendor technologies Identifying business opportunities through account prospecting and profiling Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary, working alongside new company channel partners Communicate at every level within the organisation both externally and internally Produce highest standard of written and verbal presentations Prepare appropriate sales order paperwork and manage the order process Provide the sales management team with accurate and timely reporting of activities sales forecasts, the status of the sales pipeline and results of prospecting activities The ability to Account Map into other existing company accounts and potential customers to make sure that we are aligned with the right decision makers Provide routine updates to the Company s sales database with account activity and status Cross sell the teams / companies products into the company s resellers / new accounts to increase the overall revenue spend of the account Maintain a thorough on-going knowledge of New Company products and technology, as well as industry trends. Provide ad hoc reports and performs assigned projects as needed Monitor your specific sectors and keep the Director of Sales and Marketing informed about legal, cultural and economic conditions that might affect the Company s operations in the given market Skills and experience: Candidates will have a proven track record of B2B channel account management and business development of a minimum of 1-2 years in ICT sales The ability to demonstrate strong business acumen is important. Candidates must be financially astute and mathematically capable of understanding how to work our margin percentages, as well as maintaining and developing the profitability of the company. Able to converse with all customers and the people throughout the organisation A flexible working attitude Able to run standard reports as and when required. Full drivers licence Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
04/04/2024
Full time
Position Summary An exciting opportunity has come available for an Account Manager within the Sales Team in our Oxfordshire office. The ideal candidate will be targeted on new account acquisition and growth as well as managing an existing customer account base. The principal duties will be: Forecast reporting and pipeline management Assisting Sales Support with Quotes and Orders Supporting the Team as Management of existing leads / prospects and accounts New business generation cold & warm calling The ability to upsell and grow accounts Maintain a high level of knowledge of our vendor technologies Identifying business opportunities through account prospecting and profiling Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary, working alongside new company channel partners Communicate at every level within the organisation both externally and internally Produce highest standard of written and verbal presentations Prepare appropriate sales order paperwork and manage the order process Provide the sales management team with accurate and timely reporting of activities sales forecasts, the status of the sales pipeline and results of prospecting activities The ability to Account Map into other existing company accounts and potential customers to make sure that we are aligned with the right decision makers Provide routine updates to the Company s sales database with account activity and status Cross sell the teams / companies products into the company s resellers / new accounts to increase the overall revenue spend of the account Maintain a thorough on-going knowledge of New Company products and technology, as well as industry trends. Provide ad hoc reports and performs assigned projects as needed Monitor your specific sectors and keep the Director of Sales and Marketing informed about legal, cultural and economic conditions that might affect the Company s operations in the given market Skills and experience: Candidates will have a proven track record of B2B channel account management and business development of a minimum of 1-2 years in ICT sales The ability to demonstrate strong business acumen is important. Candidates must be financially astute and mathematically capable of understanding how to work our margin percentages, as well as maintaining and developing the profitability of the company. Able to converse with all customers and the people throughout the organisation A flexible working attitude Able to run standard reports as and when required. Full drivers licence Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.