Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
19/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Job Title: ServiceNow Platform Owner Job Description: Lemongrass is seeking an experienced and dynamic ServiceNow Platform Owner to lead our ServiceNow development team. The successful candidate will have a proven track record of leadership in running development teams using Agile methodologies, along with extensive experience in man management. As the ServiceNow Platform Owner, you will be responsible for gathering and interpreting business requirements for changes and enhancements to the ServiceNow Platform, ensuring alignment with organizational objectives and best practices. Key Responsibilities: Lead and manage a team of developers and administrators responsible for the ServiceNow Platform. Provide leadership, guidance, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement. Develop and implement Agile methodologies and best practices to drive efficient and effective delivery of ServiceNow solutions. Collaborate with stakeholders across the organization to gather and prioritize business requirements for changes and enhancements to the ServiceNow Platform. Translate business requirements into technical specifications and design solutions that meet business needs while adhering to best practices and industry standards. Oversee the end-to-end development life cycle, including design, development, testing, deployment, and support of ServiceNow solutions. Ensure compliance with ITIL processes and standards, and participate in ITIL process improvement initiatives. Stay current with ServiceNow platform updates, features, and capabilities, and assess their applicability to the organization's needs. Provide regular updates and reports to senior management on project status, risks, and issues, and propose mitigation strategies as needed. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Minimum of 5 years of leadership experience in running development teams using Agile methodologies. Proven experience in man management, including performance management, coaching, and team development. Strong expertise in the ServiceNow platform, including ServiceNow Development, Administration, and Implementation. Experience gathering and interpreting business requirements for changes and enhancements to the ServiceNow Platform. Solid understanding of ITIL processes and best practices. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Strong analytical and problem-solving abilities, with a keen attention to detail. ServiceNow certifications (eg, Certified System Administrator, Certified Application Developer) preferred. Lemongrass Consulting is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
19/04/2024
Full time
Job Title: ServiceNow Platform Owner Job Description: Lemongrass is seeking an experienced and dynamic ServiceNow Platform Owner to lead our ServiceNow development team. The successful candidate will have a proven track record of leadership in running development teams using Agile methodologies, along with extensive experience in man management. As the ServiceNow Platform Owner, you will be responsible for gathering and interpreting business requirements for changes and enhancements to the ServiceNow Platform, ensuring alignment with organizational objectives and best practices. Key Responsibilities: Lead and manage a team of developers and administrators responsible for the ServiceNow Platform. Provide leadership, guidance, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement. Develop and implement Agile methodologies and best practices to drive efficient and effective delivery of ServiceNow solutions. Collaborate with stakeholders across the organization to gather and prioritize business requirements for changes and enhancements to the ServiceNow Platform. Translate business requirements into technical specifications and design solutions that meet business needs while adhering to best practices and industry standards. Oversee the end-to-end development life cycle, including design, development, testing, deployment, and support of ServiceNow solutions. Ensure compliance with ITIL processes and standards, and participate in ITIL process improvement initiatives. Stay current with ServiceNow platform updates, features, and capabilities, and assess their applicability to the organization's needs. Provide regular updates and reports to senior management on project status, risks, and issues, and propose mitigation strategies as needed. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Minimum of 5 years of leadership experience in running development teams using Agile methodologies. Proven experience in man management, including performance management, coaching, and team development. Strong expertise in the ServiceNow platform, including ServiceNow Development, Administration, and Implementation. Experience gathering and interpreting business requirements for changes and enhancements to the ServiceNow Platform. Solid understanding of ITIL processes and best practices. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Strong analytical and problem-solving abilities, with a keen attention to detail. ServiceNow certifications (eg, Certified System Administrator, Certified Application Developer) preferred. Lemongrass Consulting is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
18/04/2024
Full time
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
18/04/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
18/04/2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
17/04/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
Global Enterprise Partners is currently looking for an IT Operation Manager for our global client in the FMCG. Key Responsibilities: Act as liaison between technical product teams and operations support team. Lead Release to Operations Establish and review Incident, Problem & Configuration Change Management Drive ongoing Service Improvement Plan Ensure compliance with Access Management processes. Required Skills: 10+ years' experience in global website management or digital marketing Proficiency in establishing and operating IT Products and ITIL-based processes Familiarity with ServiceNow and ticketing systems Strong understanding of website design, development, and release management Experience with CMS, website analytics tools, and Martech Contract Details: Start: ASAP. Duration: 6 months+ Location: Romania or Poland Rate: Please let me know your expectations Contract: Freelance Interested? If you, or somebody else you know is interested in the IT Operation Manager position please apply directly with an updated CV to Francesco Leone
17/04/2024
Project-based
Global Enterprise Partners is currently looking for an IT Operation Manager for our global client in the FMCG. Key Responsibilities: Act as liaison between technical product teams and operations support team. Lead Release to Operations Establish and review Incident, Problem & Configuration Change Management Drive ongoing Service Improvement Plan Ensure compliance with Access Management processes. Required Skills: 10+ years' experience in global website management or digital marketing Proficiency in establishing and operating IT Products and ITIL-based processes Familiarity with ServiceNow and ticketing systems Strong understanding of website design, development, and release management Experience with CMS, website analytics tools, and Martech Contract Details: Start: ASAP. Duration: 6 months+ Location: Romania or Poland Rate: Please let me know your expectations Contract: Freelance Interested? If you, or somebody else you know is interested in the IT Operation Manager position please apply directly with an updated CV to Francesco Leone
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
17/04/2024
Full time
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
16/04/2024
Full time
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
Global Enterprise Partners is currently looking for an IT Operation Manager for our global client in the FMCG. Key Responsibilities: Act as liaison between technical product teams and operations support team. Lead Release to Operations Establish and review Incident, Problem & Configuration Change Management Drive ongoing Service Improvement Plan Ensure compliance with Access Management processes. Required Skills: 10+ years' experience in global website management or digital marketing Proficiency in establishing and operating IT Products and ITIL-based processes Familiarity with ServiceNow and ticketing systems Strong understanding of website design, development, and release management Experience with CMS, website analytics tools, and Martech Contract Details: Start: ASAP. Duration: 6 months+ Location: Romania or Poland Rate: Please let me know your expectations Contract: Freelance Interested? If you, or somebody else you know is interested in the IT Operation Manager position please apply directly with an updated CV to Francesco Leone
16/04/2024
Project-based
Global Enterprise Partners is currently looking for an IT Operation Manager for our global client in the FMCG. Key Responsibilities: Act as liaison between technical product teams and operations support team. Lead Release to Operations Establish and review Incident, Problem & Configuration Change Management Drive ongoing Service Improvement Plan Ensure compliance with Access Management processes. Required Skills: 10+ years' experience in global website management or digital marketing Proficiency in establishing and operating IT Products and ITIL-based processes Familiarity with ServiceNow and ticketing systems Strong understanding of website design, development, and release management Experience with CMS, website analytics tools, and Martech Contract Details: Start: ASAP. Duration: 6 months+ Location: Romania or Poland Rate: Please let me know your expectations Contract: Freelance Interested? If you, or somebody else you know is interested in the IT Operation Manager position please apply directly with an updated CV to Francesco Leone
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
08/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.