Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
28/03/2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
28/03/2024
Full time
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is Bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Engineer and Architect Candidate will provide services to an existing Platform team to architect, design, develop and deploy solutions utilizing the ServiceNow platform. Their deliverables will be focused on development and delivery of value-added integration, out-of-box configuration and consultative services for low code software development. They will collaborate with a team of Engineers to design, deploy and integrate various product capabilities. Responsibilities: Contribute to design, technical direction, and architecture with various teams to build fit for purpose solutions Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented Writes unit and integration tests to maintain quality technology improvements Performs application and project risk analysis and recommends quality improvements Manage Production Support on system functionality and provide fixes as required Qualifications: 10+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB, including importing customer data Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies BS degree in Management Information Systems, Computer Science, similar technical field
27/03/2024
Full time
*Position is Bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Engineer and Architect Candidate will provide services to an existing Platform team to architect, design, develop and deploy solutions utilizing the ServiceNow platform. Their deliverables will be focused on development and delivery of value-added integration, out-of-box configuration and consultative services for low code software development. They will collaborate with a team of Engineers to design, deploy and integrate various product capabilities. Responsibilities: Contribute to design, technical direction, and architecture with various teams to build fit for purpose solutions Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented Writes unit and integration tests to maintain quality technology improvements Performs application and project risk analysis and recommends quality improvements Manage Production Support on system functionality and provide fixes as required Qualifications: 10+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB, including importing customer data Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies BS degree in Management Information Systems, Computer Science, similar technical field
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
27/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious financial firm needs a Associate Principal, ServiceNow Engineer. This person will architect, design, develop, and deploy solutions using the ServiceNow platform. They will focus on development, integration, and out of box configuration. This engineer will need to have good experience with the following modules ITSM, SecOps, GRC, IRM, and ITOM. Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/IRM. Ensure best practice adherence for core system development, security, tuning and performance. Creates knowledge content activities to enterprise objectives. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Qualifications: Bachelors degree in MIS or related field, 8 years of additional related work experience may be substituted for degree. 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. ServiceNow or other low-code/COTS implementation certifications are desired5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* Prestigious Enterprise Company is currently seeking a SQL Microsoft Application Support Engineer. Candidate will be responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment. RESPONSIBILITIES: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Build & maintain strong and effective partnerships with IT and business partners. Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required. Strive for continuous improvement of production scheduling processes. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Partner with IT and business partners to identify improvement opportunities, enable automation and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Provide application performance monitoring with Dynatrace, SolarWinds, and SolarWinds DPA. Develop select infrastructure software upgrade/release roadmaps to deliver software offensively early in the life cycle to take full advantage of the most current features and security capabilities. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience working with Tidal or other Job Schedulers. Previous Problem Management experience. Previous Knowledge Management experience. Previous Change/Release Management experience. Excellent written and verbal communication skills. Strong organizational & time management skills with exceptional attention to detail. Proven analytical, technical, & problem-solving skills. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology. Collaborative work ethic combined with a tenacious appetite to drive continuous improvement in application support and Service Management. Ability to lead from the front to pull constitutes together for a common outcome. Subscribes to ITIL Service Management excellence as one of their vocations. Strong working knowledge of Microsoft Office Products and/or VBA. 5+ years of application development and programming experience. Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos Previous experience supporting IIS, microservices architecture and rest APIs. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies .Net experience a plus. Previous experience supporting a claims-processing application, such as Cognizant's Facets. Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* Prestigious Enterprise Company is currently seeking a SQL Microsoft Application Support Engineer. Candidate will be responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment. RESPONSIBILITIES: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Build & maintain strong and effective partnerships with IT and business partners. Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required. Strive for continuous improvement of production scheduling processes. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Partner with IT and business partners to identify improvement opportunities, enable automation and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Provide application performance monitoring with Dynatrace, SolarWinds, and SolarWinds DPA. Develop select infrastructure software upgrade/release roadmaps to deliver software offensively early in the life cycle to take full advantage of the most current features and security capabilities. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience working with Tidal or other Job Schedulers. Previous Problem Management experience. Previous Knowledge Management experience. Previous Change/Release Management experience. Excellent written and verbal communication skills. Strong organizational & time management skills with exceptional attention to detail. Proven analytical, technical, & problem-solving skills. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology. Collaborative work ethic combined with a tenacious appetite to drive continuous improvement in application support and Service Management. Ability to lead from the front to pull constitutes together for a common outcome. Subscribes to ITIL Service Management excellence as one of their vocations. Strong working knowledge of Microsoft Office Products and/or VBA. 5+ years of application development and programming experience. Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos Previous experience supporting IIS, microservices architecture and rest APIs. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies .Net experience a plus. Previous experience supporting a claims-processing application, such as Cognizant's Facets. Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
26/03/2024
Full time
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
26/03/2024
Full time
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
Senior ServiceNow Engineer/Architect Salary: $140k-$145k + 15% bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications BS degree required. 10+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules. 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable. Strong understanding of CMDB, including importing customer data Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies Responsibilities Contribute to design, technical direction, and architecture with various teams to build fit for purpose solutions. Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement. Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Writes unit and integration tests to maintain quality technology improvements. Performs application and project risk analysis and recommends quality improvements. Manage Production Support on system functionality and provide fixes as required.
25/03/2024
Full time
Senior ServiceNow Engineer/Architect Salary: $140k-$145k + 15% bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications BS degree required. 10+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, SecOps and/or GRC/IRM modules. 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to write clean, bug-free code that is easy to understand and easily maintainable. Strong understanding of CMDB, including importing customer data Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies Responsibilities Contribute to design, technical direction, and architecture with various teams to build fit for purpose solutions. Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement. Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Writes unit and integration tests to maintain quality technology improvements. Performs application and project risk analysis and recommends quality improvements. Manage Production Support on system functionality and provide fixes as required.
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
21/03/2024
Full time
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.