*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Quality Assurance Analyst with Java Applications and Selenium experience. Candidate develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Responsibilities : Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Technical Skills: Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Property and Casualty Insurance testing experience preferred. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Must possess excellent verbal and written communication skills. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices. Must be able to function independently with minimal oversight and provide guidance to other team members. Ability to work well independently, with outsourced resources and with a team to develop solutions and manage projects. Must be driven and demonstrate ownership of daily work performance. Ability to maintain a positive attitude. Ability to interpret rules and regulations and how they apply operationally. Must be flexible and work well in a rapidly growing and changing environment. Strong organizational, time management, and detail skills. Ability to maintain a high level of confidentiality. Ability to effectively interact with employees at all levels of the organization. Ability to anticipate and resolve problems. Ability to adhere to all organizational policies and procedures.
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Quality Assurance Analyst with Java Applications and Selenium experience. Candidate develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Responsibilities : Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Technical Skills: Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Property and Casualty Insurance testing experience preferred. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Must possess excellent verbal and written communication skills. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices. Must be able to function independently with minimal oversight and provide guidance to other team members. Ability to work well independently, with outsourced resources and with a team to develop solutions and manage projects. Must be driven and demonstrate ownership of daily work performance. Ability to maintain a positive attitude. Ability to interpret rules and regulations and how they apply operationally. Must be flexible and work well in a rapidly growing and changing environment. Strong organizational, time management, and detail skills. Ability to maintain a high level of confidentiality. Ability to effectively interact with employees at all levels of the organization. Ability to anticipate and resolve problems. Ability to adhere to all organizational policies and procedures.
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for Quality Assurance Analyst. This analyst will execute automated and manual test plans using Selenium, Java, Junit, Github, etc. Responsibilities: Develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Experience: Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices.
28/03/2024
Full time
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for Quality Assurance Analyst. This analyst will execute automated and manual test plans using Selenium, Java, Junit, Github, etc. Responsibilities: Develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Experience: Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices.
Systems Analyst Galway 12 month Contract 480-500 per day Looking for a Systems Analyst to join our Web Technology team. The role involves facilitating requirement sessions with business partners, articulating business requirements into Agile/Scrum story format, and working within the technology organization to deliver and validate new features/functionality. Analysis skills, with a proven track record of delivery of complex technology projects; Strong interpersonal, relationship management, and facilitation skills; Excellent written and verbal communication skills with business and technical team members across the organization; Experience with Jira desirable; Ability to read/analyze code and logs for defect/incident triage and root cause analysis; Ability to understand the technology and software architecture of an application; Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment; Ability to multi-task effectively. The Skills You Bring: Expert knowledge and experience of taking complex features and breaking them into clear and concise stories with well-defined business value and acceptance criteria; Experience with minimum viable product definition and product backlog management; Ability to comprehend and articulate end-to-end system workflows; Strong contributor with a collaborative work style; Ability to manage competing priorities and communicate impediments appropriately; Ability to establish and maintain trusted relationships with business partners and technology; Comfortable having trade off conversations with business partners; Experience working with QA and customer-facing resources on test scenarios; Experience detecting scope changes and escalation of issues; Effective management of project-related tasks and issues. The Value You Deliver: Lead the requirements gathering of new features and/or enhancements for our institutional financial services portal; Collaborate with technology and business teams to deliver high-quality solutions for business problems; Bring curiosity and a questioning mind-set to work, asking always about the why and the value of new features/enhancements to the platform; Contribute to enhancing systems analysis practices across a global team; Mentor junior systems analysts when opportunities arise; Work on multiple projects concurrently; Monitor documentation standards and best practices.
28/03/2024
Project-based
Systems Analyst Galway 12 month Contract 480-500 per day Looking for a Systems Analyst to join our Web Technology team. The role involves facilitating requirement sessions with business partners, articulating business requirements into Agile/Scrum story format, and working within the technology organization to deliver and validate new features/functionality. Analysis skills, with a proven track record of delivery of complex technology projects; Strong interpersonal, relationship management, and facilitation skills; Excellent written and verbal communication skills with business and technical team members across the organization; Experience with Jira desirable; Ability to read/analyze code and logs for defect/incident triage and root cause analysis; Ability to understand the technology and software architecture of an application; Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment; Ability to multi-task effectively. The Skills You Bring: Expert knowledge and experience of taking complex features and breaking them into clear and concise stories with well-defined business value and acceptance criteria; Experience with minimum viable product definition and product backlog management; Ability to comprehend and articulate end-to-end system workflows; Strong contributor with a collaborative work style; Ability to manage competing priorities and communicate impediments appropriately; Ability to establish and maintain trusted relationships with business partners and technology; Comfortable having trade off conversations with business partners; Experience working with QA and customer-facing resources on test scenarios; Experience detecting scope changes and escalation of issues; Effective management of project-related tasks and issues. The Value You Deliver: Lead the requirements gathering of new features and/or enhancements for our institutional financial services portal; Collaborate with technology and business teams to deliver high-quality solutions for business problems; Bring curiosity and a questioning mind-set to work, asking always about the why and the value of new features/enhancements to the platform; Contribute to enhancing systems analysis practices across a global team; Mentor junior systems analysts when opportunities arise; Work on multiple projects concurrently; Monitor documentation standards and best practices.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.