Data Architect As a Data Architect for this innovative and transformation focused consultancy, you will become part of a very experienced and diverse team who focus on adapting to their client's needs. With wide ranging transformation projects across Central Government, Defence, Intelligence/Security and Emergency Services, this role offers an extensive list of programmes to get your teeth into - if you like to see your work have an impact, this is the place for you. With Datamodelling, Cloud analytics and government wide digital services at the crux of this role - you'll be required to hit the ground running with gravatas and advisory capabilities. Experience 5+ years Data architecture experience - wider Business, Applications, and Infrastructure expertise a plus. Experience in a consultancy environment. Demonstrable background on Public Sector programmes, strong stakeholder management skills and communication. Multi-cloud expertise, particularly Azure and AWS. Technology procurement experience and know-how. Knowledge with Power BI, Qlik Sense and big Data tools. Business transformation and change programme involvement. A varied background, diverse programme exposure and a STEM degree would be preferable, however, an ability to demonstrate your capability to adapt and change to requirements is most important. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position.
18/04/2024
Full time
Data Architect As a Data Architect for this innovative and transformation focused consultancy, you will become part of a very experienced and diverse team who focus on adapting to their client's needs. With wide ranging transformation projects across Central Government, Defence, Intelligence/Security and Emergency Services, this role offers an extensive list of programmes to get your teeth into - if you like to see your work have an impact, this is the place for you. With Datamodelling, Cloud analytics and government wide digital services at the crux of this role - you'll be required to hit the ground running with gravatas and advisory capabilities. Experience 5+ years Data architecture experience - wider Business, Applications, and Infrastructure expertise a plus. Experience in a consultancy environment. Demonstrable background on Public Sector programmes, strong stakeholder management skills and communication. Multi-cloud expertise, particularly Azure and AWS. Technology procurement experience and know-how. Knowledge with Power BI, Qlik Sense and big Data tools. Business transformation and change programme involvement. A varied background, diverse programme exposure and a STEM degree would be preferable, however, an ability to demonstrate your capability to adapt and change to requirements is most important. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position.
Spectrum IT Recruitment (South) Ltd
Fareham, Hampshire
Senior React Developer - Up to £70,000 - Fareham A specialist communications technology company based in the Whiteley area is seeking a Senior React Developer to work on various projects for the development of their software applications. This company currently work with various industries supplying products for tracking and communications across the globe. They supply a number of different industries, across global racing, emergency services in extreme locations all across the world. They are currently embarking on a series of greenfield projects so it's a very exciting time for an experienced JavaScript Developer to join and take ownership of the Frontend development of their products. This is a varied role and as a JavaScript Developeryou will: Develop modern JavaScript applications. Contribute ideas within a small agile Development team. Maintain existing projects and develop exciting new products and services. Lead the Frontend development of all existing and new projects. Personal requirements: Autonomous, self-motivated, details-orientated Developer Building great software doesn't just involve installing something from npm Passion for continuous learning and discovery Determined problem solver. Sense of humour (pun appreciation is highly advantageous) Technical requirements: The full Monty - Design/UX/UI/Developer 5+ Years Front End JavaScript experience at small/medium sized company Modern JavaScript and CSS expertise (React, Tailwind) as well as Vanilla JS Cloud background ideal - AWS preferred Ability to independently: design, develop, test and maintain applications. Superb debugging and problem-solving skills This role is based out of Fareham and are looking for candidates to be able to visit the office around once per week. You must have the full right to work as the company cannot offer sponsorship. Contact (see below) or call for more information on this exciting opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Senior React Developer - Up to £70,000 - Fareham A specialist communications technology company based in the Whiteley area is seeking a Senior React Developer to work on various projects for the development of their software applications. This company currently work with various industries supplying products for tracking and communications across the globe. They supply a number of different industries, across global racing, emergency services in extreme locations all across the world. They are currently embarking on a series of greenfield projects so it's a very exciting time for an experienced JavaScript Developer to join and take ownership of the Frontend development of their products. This is a varied role and as a JavaScript Developeryou will: Develop modern JavaScript applications. Contribute ideas within a small agile Development team. Maintain existing projects and develop exciting new products and services. Lead the Frontend development of all existing and new projects. Personal requirements: Autonomous, self-motivated, details-orientated Developer Building great software doesn't just involve installing something from npm Passion for continuous learning and discovery Determined problem solver. Sense of humour (pun appreciation is highly advantageous) Technical requirements: The full Monty - Design/UX/UI/Developer 5+ Years Front End JavaScript experience at small/medium sized company Modern JavaScript and CSS expertise (React, Tailwind) as well as Vanilla JS Cloud background ideal - AWS preferred Ability to independently: design, develop, test and maintain applications. Superb debugging and problem-solving skills This role is based out of Fareham and are looking for candidates to be able to visit the office around once per week. You must have the full right to work as the company cannot offer sponsorship. Contact (see below) or call for more information on this exciting opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Your new company You will be joining a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for our people and our planet. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. As such, they are now urgently seeking an experienced interim Cabling Engineer. Your new role You will conduct installations, maintenance, and repairs of cabling systems, ensuring all cabling work adheres to safety regulations. You will troubleshoot and resolve any issues with network connectivity or cabling infrastructure and perform regular inspections and tests to identify potential problems or areas for improvement. You will be collaborating with other engineering teams to coordinate projects and minimize disruptions to operations and will be responding promptly to emergency calls and providing technical support as needed as well as maintaining inventory levels of cabling materials and equipment and ordering supplies as necessary. What you will need to succeed You will need to possess previous experience and a technical understanding of structured cabling systems Cat6 and Fibre, terminating and patching UTP systems, installation of containment (trunking, conduit, copex), and CCTV knowledge (camera installation would be beneficial). You will be a team player with the ability to want to learn, you will be IPAF trained with a Valid ECS or equivalent CSCS card and will have full driving license. This position is night working, your working hours will be Monday to Friday between 19:00 - 06:00. You will also be required to clear a five year background check for Airside pass, this will require you to have worked in the UK for the past 5 years, and not been abroad for more than 30 days in that time. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/04/2024
Project-based
Your new company You will be joining a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for our people and our planet. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. As such, they are now urgently seeking an experienced interim Cabling Engineer. Your new role You will conduct installations, maintenance, and repairs of cabling systems, ensuring all cabling work adheres to safety regulations. You will troubleshoot and resolve any issues with network connectivity or cabling infrastructure and perform regular inspections and tests to identify potential problems or areas for improvement. You will be collaborating with other engineering teams to coordinate projects and minimize disruptions to operations and will be responding promptly to emergency calls and providing technical support as needed as well as maintaining inventory levels of cabling materials and equipment and ordering supplies as necessary. What you will need to succeed You will need to possess previous experience and a technical understanding of structured cabling systems Cat6 and Fibre, terminating and patching UTP systems, installation of containment (trunking, conduit, copex), and CCTV knowledge (camera installation would be beneficial). You will be a team player with the ability to want to learn, you will be IPAF trained with a Valid ECS or equivalent CSCS card and will have full driving license. This position is night working, your working hours will be Monday to Friday between 19:00 - 06:00. You will also be required to clear a five year background check for Airside pass, this will require you to have worked in the UK for the past 5 years, and not been abroad for more than 30 days in that time. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
This is an excellent opportunity for a SAP (Plan to Produce) professional to join a leading industrial and manufacturing organisation based in West Drayton. The successful candidates will use their expertise to design, implement and support SAP solutions for the business. Client Details Our client is an established leader in the industrial and manufacturing sector. With a workforce of over 1,000 employees, they are renowned for their commitment to technological innovation and maintaining the highest standards of service and product quality. Description Carry out functional support and incident resolution. Lead and/or contribute to projects of various sizes and complexity. Work closely with the wider IT organization, assist colleagues worldwide during times of emergency where your skill set is applicable. Maintain the organisational best practices of delivering a standard SAP solution. Strive to find the pre-delivered SAP answers to everyday problems. Work closely with external vendors during project delivery, make sure vendors are following the organisation's best practices. Liaise very closely with other global IT team functions to contribute in delivery of global, scalable SAP solutions and functionality. Stay up to date with SAP system updates and changes. Profile A strong understanding of Plam to Produce Proven experience in a similar role within the industrial or manufacturing industry. Proficiency in SAP Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Knowledge of retail industry processes. Ability to work well in a team. A commitment to continuous learning and improvement. *MUST BE ABLE TO TRAVEL TO OFFICE IN WEST DRAYTON 3 DAYS PER WEEK* Job Offer An attractive salary package in the range of £80,000 - £85,000 per annum. A comprehensive benefits package,including car allowance, bonus, medical cover, and more A positive and collaborative work culture that values innovation and continuous improvement. A chance to hone your skills and grow your career.
15/04/2024
Full time
This is an excellent opportunity for a SAP (Plan to Produce) professional to join a leading industrial and manufacturing organisation based in West Drayton. The successful candidates will use their expertise to design, implement and support SAP solutions for the business. Client Details Our client is an established leader in the industrial and manufacturing sector. With a workforce of over 1,000 employees, they are renowned for their commitment to technological innovation and maintaining the highest standards of service and product quality. Description Carry out functional support and incident resolution. Lead and/or contribute to projects of various sizes and complexity. Work closely with the wider IT organization, assist colleagues worldwide during times of emergency where your skill set is applicable. Maintain the organisational best practices of delivering a standard SAP solution. Strive to find the pre-delivered SAP answers to everyday problems. Work closely with external vendors during project delivery, make sure vendors are following the organisation's best practices. Liaise very closely with other global IT team functions to contribute in delivery of global, scalable SAP solutions and functionality. Stay up to date with SAP system updates and changes. Profile A strong understanding of Plam to Produce Proven experience in a similar role within the industrial or manufacturing industry. Proficiency in SAP Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Knowledge of retail industry processes. Ability to work well in a team. A commitment to continuous learning and improvement. *MUST BE ABLE TO TRAVEL TO OFFICE IN WEST DRAYTON 3 DAYS PER WEEK* Job Offer An attractive salary package in the range of £80,000 - £85,000 per annum. A comprehensive benefits package,including car allowance, bonus, medical cover, and more A positive and collaborative work culture that values innovation and continuous improvement. A chance to hone your skills and grow your career.
This is an excellent opportunity for a SAP (Order to Cash) professional to join a leading industrial and manufacturing organisation based in West Drayton. The successful candidates will use their expertise to design, implement and support SAP solutions for the business. Client Details Our client is an established leader in the industrial and manufacturing sector. With a workforce of over 1,000 employees, they are renowned for their commitment to technological innovation and maintaining the highest standards of service and product quality. Description Carry out functional support and incident resolution. Lead and/or contribute to projects of various sizes and complexity. Work closely with the wider IT organization, assist colleagues worldwide during times of emergency where your skill set is applicable. Maintain the organisational best practices of delivering a standard SAP solution. Strive to find the pre-delivered SAP answers to everyday problems. Work closely with external vendors during project delivery, make sure vendors are following the organisation's best practices. Liaise very closely with other global IT team functions to contribute in delivery of global, scalable SAP solutions and functionality. Stay up to date with SAP system updates and changes. Profile A strong understanding of Order to Cash. Proven experience in a similar role within the industrial or manufacturing industry. Proficiency in using and troubleshooting the SAP system. Knowledge of retail industry standards and best practices. Excellent problem-solving skills. The ability to train and support users. Strong collaboration skills for effective teamwork. The ability to document system changes effectively. *MUST BE ABLE TO TRAVEL TO OFFICE IN WEST DRAYTON 3 DAYS PER WEEK* Job Offer An attractive salary package in the range of £80,000 - £85,000 per annum. A comprehensive benefits package,including car allowance, bonus, medical cover, and more A positive and collaborative work culture that values innovation and continuous improvement. A chance to hone your skills and grow your career.
15/04/2024
Full time
This is an excellent opportunity for a SAP (Order to Cash) professional to join a leading industrial and manufacturing organisation based in West Drayton. The successful candidates will use their expertise to design, implement and support SAP solutions for the business. Client Details Our client is an established leader in the industrial and manufacturing sector. With a workforce of over 1,000 employees, they are renowned for their commitment to technological innovation and maintaining the highest standards of service and product quality. Description Carry out functional support and incident resolution. Lead and/or contribute to projects of various sizes and complexity. Work closely with the wider IT organization, assist colleagues worldwide during times of emergency where your skill set is applicable. Maintain the organisational best practices of delivering a standard SAP solution. Strive to find the pre-delivered SAP answers to everyday problems. Work closely with external vendors during project delivery, make sure vendors are following the organisation's best practices. Liaise very closely with other global IT team functions to contribute in delivery of global, scalable SAP solutions and functionality. Stay up to date with SAP system updates and changes. Profile A strong understanding of Order to Cash. Proven experience in a similar role within the industrial or manufacturing industry. Proficiency in using and troubleshooting the SAP system. Knowledge of retail industry standards and best practices. Excellent problem-solving skills. The ability to train and support users. Strong collaboration skills for effective teamwork. The ability to document system changes effectively. *MUST BE ABLE TO TRAVEL TO OFFICE IN WEST DRAYTON 3 DAYS PER WEEK* Job Offer An attractive salary package in the range of £80,000 - £85,000 per annum. A comprehensive benefits package,including car allowance, bonus, medical cover, and more A positive and collaborative work culture that values innovation and continuous improvement. A chance to hone your skills and grow your career.
Spectrum IT Recruitment (South) Ltd
Whiteley, Hampshire
Frontend Lead - Up to £70,000 - Fareham A specialist communications technology company based in the Whiteley area is seeking a Frontend Lead to work on various projects for the development of their software applications. This company currently work with various industries supplying products for tracking and communications across the globe. They supply a number of different industries, across global racing, emergency services in extreme locations all across the world. They are currently embarking on a series of greenfield projects so it's a very exciting time for an experienced JavaScript Developer to join and take ownership of the Frontend development of their products. This is a varied role and as a JavaScript Developer you will: Develop modern JavaScript applications. Contribute ideas within a small agile Development team. Maintain existing projects and develop exciting new products and services. Lead the Frontend development of all existing and new projects. Personal requirements: Autonomous, self-motivated, details-orientated Developer Building great software doesn't just involve installing something from npm Passion for continuous learning and discovery Determined problem solver. Sense of humour (pun appreciation is highly advantageous) Technical requirements: The full Monty - Design/UX/UI/Developer 5+ Years Front End JavaScript experience at small/medium sized company Modern JavaScript and CSS expertise (React, Tailwind) as well as Vanilla JS Cloud background ideal - AWS preferred Ability to independently: design, develop, test and maintain applications. Superb debugging and problem-solving skills This role is based out of Fareham and are looking for candidates to be able to visit the office around once per week. You must have the full right to work as the company cannot offer sponsorship. Contact (see below) or call for more information on this exciting opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
Frontend Lead - Up to £70,000 - Fareham A specialist communications technology company based in the Whiteley area is seeking a Frontend Lead to work on various projects for the development of their software applications. This company currently work with various industries supplying products for tracking and communications across the globe. They supply a number of different industries, across global racing, emergency services in extreme locations all across the world. They are currently embarking on a series of greenfield projects so it's a very exciting time for an experienced JavaScript Developer to join and take ownership of the Frontend development of their products. This is a varied role and as a JavaScript Developer you will: Develop modern JavaScript applications. Contribute ideas within a small agile Development team. Maintain existing projects and develop exciting new products and services. Lead the Frontend development of all existing and new projects. Personal requirements: Autonomous, self-motivated, details-orientated Developer Building great software doesn't just involve installing something from npm Passion for continuous learning and discovery Determined problem solver. Sense of humour (pun appreciation is highly advantageous) Technical requirements: The full Monty - Design/UX/UI/Developer 5+ Years Front End JavaScript experience at small/medium sized company Modern JavaScript and CSS expertise (React, Tailwind) as well as Vanilla JS Cloud background ideal - AWS preferred Ability to independently: design, develop, test and maintain applications. Superb debugging and problem-solving skills This role is based out of Fareham and are looking for candidates to be able to visit the office around once per week. You must have the full right to work as the company cannot offer sponsorship. Contact (see below) or call for more information on this exciting opportunity. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
12/04/2024
Project-based
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.