Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
We have an exciting opportunity for a Senior Network Engineer working with a successful, growing ISP developing best-in-breed digital solutions for their customers. The role can be remote in the majority but you should be able to commute to their Milton Keynes or Manchester sites when needed. Additional benefits include bonus and private healthcare. To be successful in this role you will need a proven background within ISP/Service provider/carrier environments including network design and automation. Seeking an individual with a genuine passion and interest in what they do. Innovative environment with excellent career progression opportunities. Key responsibilities will include: Responsible for the full life cycle of active network components, ensuring that solutions are delivered at pace in a standardised, scalable, supportable and secure way. Interpreting internal and external business requirements, recommending solutions and best practise Solving complex problems using functional knowledge and existing methodologies Acting as an expert within your own function, leveraging specialised subject matter expertise Leading teams or projects, serving as a best practice and quality resource Key skills and experience required: Proven background within ISP/Service Provider/Carrier environment Specialist, in-depth knowledge of network engineering at scale, in either one or more of the following areas: access, core, DWDM, automation or security. Strong network engineering expertise, especially MPLS and multi-vendor-based networks A mixture of Juniper Junos and Nokia SR skills Experience in full design and service/solution life cycle Excellent troubleshooting and problem-solving skills Senior Network Engineer: ISP, design, automation
17/04/2024
Full time
We have an exciting opportunity for a Senior Network Engineer working with a successful, growing ISP developing best-in-breed digital solutions for their customers. The role can be remote in the majority but you should be able to commute to their Milton Keynes or Manchester sites when needed. Additional benefits include bonus and private healthcare. To be successful in this role you will need a proven background within ISP/Service provider/carrier environments including network design and automation. Seeking an individual with a genuine passion and interest in what they do. Innovative environment with excellent career progression opportunities. Key responsibilities will include: Responsible for the full life cycle of active network components, ensuring that solutions are delivered at pace in a standardised, scalable, supportable and secure way. Interpreting internal and external business requirements, recommending solutions and best practise Solving complex problems using functional knowledge and existing methodologies Acting as an expert within your own function, leveraging specialised subject matter expertise Leading teams or projects, serving as a best practice and quality resource Key skills and experience required: Proven background within ISP/Service Provider/Carrier environment Specialist, in-depth knowledge of network engineering at scale, in either one or more of the following areas: access, core, DWDM, automation or security. Strong network engineering expertise, especially MPLS and multi-vendor-based networks A mixture of Juniper Junos and Nokia SR skills Experience in full design and service/solution life cycle Excellent troubleshooting and problem-solving skills Senior Network Engineer: ISP, design, automation
Title : Sailpoint Engineer Location : Brussels - (1x or 2x days a week onsite is mandatory) Duration : 6 months ROLLING contract Budget : €500 - €550 per day, all inclusive Language : English THIS PROJECT IS OUTSIDE IR35 Role As a SailPoint Engineer, you will contribute to the delivery of the SailPoint infrastructure OS Upgrade. You will join the Logical Access Management project team. This role includes the analysis, design, build, test and deployment of the new infrastructure aligned to the established project governance. Your role involves working closely with colleagues in different domains (and may include external suppliers) to obtain the requirements so that you can design the optimal, secure solutions. A security focus with an understanding of the challenges our internal customers face, as well as a positive problem solving, and an analytical mindset are your strongest skills. You will be expected to document the solutions you design in clients standard templates such as a High-Level Technical Design; Detailed Functional Design; Detailed Technical Design, where you will need to obtain sign-off from reviewers while addressing all the concerns. You will build the solution in our test environment and ensure the solution goes through all the formal testing stages with our internal customers to obtain signoffs. Once tested and signed-off, you will perform handovers with the Operations Team, which may include performing training, knowledge sharing, provision of a cookbook to enable them to run and operate the solution you have designed. This will also include providing warranty support. In addition to the role you are expected to: Identify security risks and exposures during the analysis and how the design mitigate these risks. It maybe possible you identify security risks which are not in-scope, however you will be expected to call these out to ensure they are recognised to senior stakeholders who can then take action. Consider the impact on processes and controls based on the solution designed. Makes recommendations for changes and may implement agreed enhancements. Always look for solutions, rather than just call out the problems. Recognise that client is a regulated financial institution and as such your conduct must align with the compliance needs. Skills and experience A combination of several of the below should be covered: Sailpoint IIQ (Identity IQ), at least 5 to 8 years of experience implementing Sailpoint solution Identity & Access Management (IAM) Expert knowledge on one or more of following technology platforms: Windows, Unix, Network, Office/End User technologies, Mainframe, Tandem or Middleware Professional certification in CISSP, CISM and CISA, or equivalent is a plus Design, Development & Implementation of SailPoint Infrastructure Is creative and sees the bigger picture when designing solutions Works proactively, thereby keeping possible problems from affecting the overall functioning of the team Interpersonal/Soft Skills Embraces the belief that teamwork is essential for achieving results Leverages influence and negotiates to achieve the defined goals. Uses a diplomatic attitude to reach goals. Is a good communicator (verbal and written), structured and focuses on the requirements of the customer. Is capable of working in an environment with continuous change on the related services; can adapt to ever changing service needs in a spirit of continuous improvements. You are self-motivated, autonomous, problem oriented and able to make high-quality solutions considering the available means Languages: Mandatory: English excellent both speaking and writing
17/04/2024
Project-based
Title : Sailpoint Engineer Location : Brussels - (1x or 2x days a week onsite is mandatory) Duration : 6 months ROLLING contract Budget : €500 - €550 per day, all inclusive Language : English THIS PROJECT IS OUTSIDE IR35 Role As a SailPoint Engineer, you will contribute to the delivery of the SailPoint infrastructure OS Upgrade. You will join the Logical Access Management project team. This role includes the analysis, design, build, test and deployment of the new infrastructure aligned to the established project governance. Your role involves working closely with colleagues in different domains (and may include external suppliers) to obtain the requirements so that you can design the optimal, secure solutions. A security focus with an understanding of the challenges our internal customers face, as well as a positive problem solving, and an analytical mindset are your strongest skills. You will be expected to document the solutions you design in clients standard templates such as a High-Level Technical Design; Detailed Functional Design; Detailed Technical Design, where you will need to obtain sign-off from reviewers while addressing all the concerns. You will build the solution in our test environment and ensure the solution goes through all the formal testing stages with our internal customers to obtain signoffs. Once tested and signed-off, you will perform handovers with the Operations Team, which may include performing training, knowledge sharing, provision of a cookbook to enable them to run and operate the solution you have designed. This will also include providing warranty support. In addition to the role you are expected to: Identify security risks and exposures during the analysis and how the design mitigate these risks. It maybe possible you identify security risks which are not in-scope, however you will be expected to call these out to ensure they are recognised to senior stakeholders who can then take action. Consider the impact on processes and controls based on the solution designed. Makes recommendations for changes and may implement agreed enhancements. Always look for solutions, rather than just call out the problems. Recognise that client is a regulated financial institution and as such your conduct must align with the compliance needs. Skills and experience A combination of several of the below should be covered: Sailpoint IIQ (Identity IQ), at least 5 to 8 years of experience implementing Sailpoint solution Identity & Access Management (IAM) Expert knowledge on one or more of following technology platforms: Windows, Unix, Network, Office/End User technologies, Mainframe, Tandem or Middleware Professional certification in CISSP, CISM and CISA, or equivalent is a plus Design, Development & Implementation of SailPoint Infrastructure Is creative and sees the bigger picture when designing solutions Works proactively, thereby keeping possible problems from affecting the overall functioning of the team Interpersonal/Soft Skills Embraces the belief that teamwork is essential for achieving results Leverages influence and negotiates to achieve the defined goals. Uses a diplomatic attitude to reach goals. Is a good communicator (verbal and written), structured and focuses on the requirements of the customer. Is capable of working in an environment with continuous change on the related services; can adapt to ever changing service needs in a spirit of continuous improvements. You are self-motivated, autonomous, problem oriented and able to make high-quality solutions considering the available means Languages: Mandatory: English excellent both speaking and writing
Senior Infrastructure Engineer Flexible/Hybrid Working Full Time - Manchester My client is one the UK's leading Managed Service Providers, specialising in IT and Cloud solutions. They now on the lookout for an experienced Senior Infrastructure Engineer to join their Manchester based team on a Full-Time basis. Responsibilities: Manage and maintain the company's IT infrastructure, including Servers, networks, and storage systems, to ensure optimal performance and availability. Administer and troubleshoot Windows and Linux server environments, including Active Directory, DNS, DHCP, and file services. Configure and maintain network devices, such as Routers, Switches, Firewalls, and VPNs, to ensure secure and efficient communication across the organisation. Manage and support cloud services, such as AWS or Azure, including deployment, configuration, and optimisation of cloud resources. Implement and maintain security measures to protect the company's IT infrastructure from cyber threats, including malware, ransomware, and unauthorised access. Develop and maintain backup and disaster recovery plans to ensure data integrity and minimise downtime in the event of system failures or disasters. Maintain accurate documentation of infrastructure configurations, procedures, and troubleshooting steps for future reference and knowledge sharing. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an Infrastructure Engineer or similar role. Proficiency in Windows and Linux server administration. Experience with network administration, including TCP/IP, VLANs, and routing protocols. Familiarity with cloud services, such as AWS or Azure. Strong problem-solving and troubleshooting skills. Excellent communication and teamwork abilities. Does this sound like the right role for you? If so, please apply below to have your application considered today!
17/04/2024
Full time
Senior Infrastructure Engineer Flexible/Hybrid Working Full Time - Manchester My client is one the UK's leading Managed Service Providers, specialising in IT and Cloud solutions. They now on the lookout for an experienced Senior Infrastructure Engineer to join their Manchester based team on a Full-Time basis. Responsibilities: Manage and maintain the company's IT infrastructure, including Servers, networks, and storage systems, to ensure optimal performance and availability. Administer and troubleshoot Windows and Linux server environments, including Active Directory, DNS, DHCP, and file services. Configure and maintain network devices, such as Routers, Switches, Firewalls, and VPNs, to ensure secure and efficient communication across the organisation. Manage and support cloud services, such as AWS or Azure, including deployment, configuration, and optimisation of cloud resources. Implement and maintain security measures to protect the company's IT infrastructure from cyber threats, including malware, ransomware, and unauthorised access. Develop and maintain backup and disaster recovery plans to ensure data integrity and minimise downtime in the event of system failures or disasters. Maintain accurate documentation of infrastructure configurations, procedures, and troubleshooting steps for future reference and knowledge sharing. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an Infrastructure Engineer or similar role. Proficiency in Windows and Linux server administration. Experience with network administration, including TCP/IP, VLANs, and routing protocols. Familiarity with cloud services, such as AWS or Azure. Strong problem-solving and troubleshooting skills. Excellent communication and teamwork abilities. Does this sound like the right role for you? If so, please apply below to have your application considered today!
Cyber Security Engineer - Luxemburg - 60-77k + Bonus Global IT Services provider are recruiting for multiple mid level and senior security engineers to work on a security cleared project based in Luxemburg. The client is happy to consider people relocating from anywhere in the UK, EU or US. you will be responsible for designing, implementing, and managing security solutions to safeguard the network, applications, and digital assets. Key Responsibilities Replace/upgrade the current infrastructure with new versions or solutions. Recommend and implement new cyber security technologies and solutions. Monitor operational infrastructure - you will leverage standard tools and processes to respond and resolve incidents and requests. Incident Response - Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation. Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents. Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization. Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations where appropriate. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. At least 6 years of field experience in the networking and security area with solutions. Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk. Knowledge of Firewall management, intrusion detection, content filtering, web application security, and VPN technologies. Proficiency in PKI design and management, digital certificate issuance, and secure key management. Strong communication skills and the ability to collaborate with diverse teams. A proactive approach to identifying and mitigating security vulnerabilities and risks. Demonstrated ability to work in a fast-paced and dynamic environment. Fluent in English Key Skills Automation Tools, Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Security Technologies, TCP/IP Networking, Threat Management Cyber Security Engineer - Luxemburg - 60-77k + Bonus Desired Skills and Experience Palo Alto/Blue Coat/F5/Splunk/Fireye/Network Security
17/04/2024
Full time
Cyber Security Engineer - Luxemburg - 60-77k + Bonus Global IT Services provider are recruiting for multiple mid level and senior security engineers to work on a security cleared project based in Luxemburg. The client is happy to consider people relocating from anywhere in the UK, EU or US. you will be responsible for designing, implementing, and managing security solutions to safeguard the network, applications, and digital assets. Key Responsibilities Replace/upgrade the current infrastructure with new versions or solutions. Recommend and implement new cyber security technologies and solutions. Monitor operational infrastructure - you will leverage standard tools and processes to respond and resolve incidents and requests. Incident Response - Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation. Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents. Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization. Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations where appropriate. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. At least 6 years of field experience in the networking and security area with solutions. Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk. Knowledge of Firewall management, intrusion detection, content filtering, web application security, and VPN technologies. Proficiency in PKI design and management, digital certificate issuance, and secure key management. Strong communication skills and the ability to collaborate with diverse teams. A proactive approach to identifying and mitigating security vulnerabilities and risks. Demonstrated ability to work in a fast-paced and dynamic environment. Fluent in English Key Skills Automation Tools, Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Security Technologies, TCP/IP Networking, Threat Management Cyber Security Engineer - Luxemburg - 60-77k + Bonus Desired Skills and Experience Palo Alto/Blue Coat/F5/Splunk/Fireye/Network Security
Your new company I am working with an industry-leading company specialising in cutting-edge multi-link connectivity solutions. Their innovative approach combines various network connections to create a highly efficient and robust virtual pipeline. With their state-of-the-art technology, which is compatible with any customer premises equipment (CPE), and our cloud-agnostic and auto-scaling Back End, we deliver optimal performance for mass-market applications. Your new role Your new role as a Network & System Engineer will involve a range of responsibilities. You will collaborate closely with senior management to define the long-term roadmap for their network infrastructure. Working alongside the Head of DevOps, you will actively participate in designing and architecting the enterprise network and systems. Your expertise will be crucial in implementing new network functions and systems, ensuring they are integrated smoothly with existing infrastructure. In addition, you will play a key role in maintaining the reliability, stability, and performance of our enterprise environment. As a point of escalation, you will provide valuable advice and technical expertise to our test and support teams. Network maintenance, including scheduled system patching, will also be part of your responsibilities. Furthermore, you will collaborate with the Operations team to enhance and maintain our CI/CD pipelines, contributing to the continuous improvement of our processes. What you'll need to succeed Strong experience working with Linux systems, including software-defined networking (Debian, Ubuntu, RedHat). Proficiency in configuration management tools to ensure consistent network configuration. Solid understanding of switching and routing, VLANs, and VPNs. Knowledge of virtualization technologies, particularly VMware. Comfortable writing Shell Scripts for automation purposes. Familiarity with cloud environments, such as AWS, Azure, GCP, and OpenStack. Experience with Microsoft Azure and/or 365 platforms, preferably Azure AD. Understanding of system and network monitoring principles; exposure to Zabbix is a plus. Knowledge of CI/CD principles. What you'll get in return Competitive salary package based on experience . Generous holiday allowance of 25 days, plus bank holidays. Private health care coverage. Life insurance to ensure financial security. Convenient car parking facilities. Gym membership contribution for a healthy work-life balance. Workplace pension scheme for a secure future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/04/2024
Full time
Your new company I am working with an industry-leading company specialising in cutting-edge multi-link connectivity solutions. Their innovative approach combines various network connections to create a highly efficient and robust virtual pipeline. With their state-of-the-art technology, which is compatible with any customer premises equipment (CPE), and our cloud-agnostic and auto-scaling Back End, we deliver optimal performance for mass-market applications. Your new role Your new role as a Network & System Engineer will involve a range of responsibilities. You will collaborate closely with senior management to define the long-term roadmap for their network infrastructure. Working alongside the Head of DevOps, you will actively participate in designing and architecting the enterprise network and systems. Your expertise will be crucial in implementing new network functions and systems, ensuring they are integrated smoothly with existing infrastructure. In addition, you will play a key role in maintaining the reliability, stability, and performance of our enterprise environment. As a point of escalation, you will provide valuable advice and technical expertise to our test and support teams. Network maintenance, including scheduled system patching, will also be part of your responsibilities. Furthermore, you will collaborate with the Operations team to enhance and maintain our CI/CD pipelines, contributing to the continuous improvement of our processes. What you'll need to succeed Strong experience working with Linux systems, including software-defined networking (Debian, Ubuntu, RedHat). Proficiency in configuration management tools to ensure consistent network configuration. Solid understanding of switching and routing, VLANs, and VPNs. Knowledge of virtualization technologies, particularly VMware. Comfortable writing Shell Scripts for automation purposes. Familiarity with cloud environments, such as AWS, Azure, GCP, and OpenStack. Experience with Microsoft Azure and/or 365 platforms, preferably Azure AD. Understanding of system and network monitoring principles; exposure to Zabbix is a plus. Knowledge of CI/CD principles. What you'll get in return Competitive salary package based on experience . Generous holiday allowance of 25 days, plus bank holidays. Private health care coverage. Life insurance to ensure financial security. Convenient car parking facilities. Gym membership contribution for a healthy work-life balance. Workplace pension scheme for a secure future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Request Technology - Craig Johnson
Chicago, Illinois
* Position is bonus eligible* Prestigious Financial Institution is currently seeking an Enterprise Monitoring Technical Lead Engineer with strong Splunk experience. Candidate will lead the investigating, planning, and implementing of the enterprise monitoring system, as well as identify areas for improvement, recommend allocation of resources, and work with solution architects to craft an appropriate remediation or enhancement for these systems. Responsibilities: Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems. Qualifications: Expert understanding of: Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITIL Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree in a related area 10+ years of related experience 10 years experience working in a distributed multi-platform environment. 3 years experience working with cloud native applications 3 years experience managing technical projects Cloud certification in AWS is a plus
16/04/2024
Full time
* Position is bonus eligible* Prestigious Financial Institution is currently seeking an Enterprise Monitoring Technical Lead Engineer with strong Splunk experience. Candidate will lead the investigating, planning, and implementing of the enterprise monitoring system, as well as identify areas for improvement, recommend allocation of resources, and work with solution architects to craft an appropriate remediation or enhancement for these systems. Responsibilities: Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems. Qualifications: Expert understanding of: Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITIL Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree in a related area 10+ years of related experience 10 years experience working in a distributed multi-platform environment. 3 years experience working with cloud native applications 3 years experience managing technical projects Cloud certification in AWS is a plus
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
16/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
16/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
* Position is bonus eligible* Prestigious Financial Institution is currently seeking an Enterprise Monitoring Technical Lead Engineer with strong Splunk experience. Candidate will lead the investigating, planning, and implementing of the enterprise monitoring system, as well as identify areas for improvement, recommend allocation of resources, and work with solution architects to craft an appropriate remediation or enhancement for these systems. Responsibilities: Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems. Qualifications: Expert understanding of: Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITIL Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree in a related area 10+ years of related experience 10 years experience working in a distributed multi-platform environment. 3 years experience working with cloud native applications 3 years experience managing technical projects Cloud certification in AWS is a plus
16/04/2024
Full time
* Position is bonus eligible* Prestigious Financial Institution is currently seeking an Enterprise Monitoring Technical Lead Engineer with strong Splunk experience. Candidate will lead the investigating, planning, and implementing of the enterprise monitoring system, as well as identify areas for improvement, recommend allocation of resources, and work with solution architects to craft an appropriate remediation or enhancement for these systems. Responsibilities: Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems. Qualifications: Expert understanding of: Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITIL Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree in a related area 10+ years of related experience 10 years experience working in a distributed multi-platform environment. 3 years experience working with cloud native applications 3 years experience managing technical projects Cloud certification in AWS is a plus
As a senior Cloud Native OPS Engineer, you have over 5 years of technical system expertise to perform technical cloud engineering services: - You configure Azure services and work with Terraform Scripting (infrastructure as a code), AWS networking/gateways, AWS Landing Zone setup, lambda and container services; - You evaluate and translate requirements into design; - You evaluate design benefits and trade-offs; - You validate design compliance and support deployment of the design to ensure the requirements are met; - You use development tools to efficiently solve technical or business challenges, incl. technology evolution, capacity management, and performance optimization; - You innovate to present new ideas which improve an existing system/process/service; - You maintain knowledge of existing technology documents via technical writing; - You perform (complex) incident resolution and root cause analyses; - On duty call for the systems you are responsible for, can be required. Next to a proven experience in system software and cloud infrastructure, you have the following core competences: Adaptive, Analytical thinking, Collaborating, Flexible, IT Infrastructure, Result driven, Software development. knowledge of: public cloud AWS CICD tooling AWS Lambda Python Terraform AWS Athena As a part of our team, you are responsible for the architectural decisions, engineering, integration and maintenance of the cloud platform. Currently we actively manage AWS & Azure cloud environments and keep an eye on other cloud platforms. The focus is on technology/infrastructure services, not the usage and development methodologies that use the cloud platform. The latter is handled by DevOps teams with whom you will be working closely. You assist in feasibility studies to take on new technological services or improvements and help design the services with focus on security, maintainability, flexibility and efficiency. You work together with architects and analysts to come to a proper final design, product owners and scrum masters to govern the exercise and its allocated resources, and software engineering to ensure effective positioning and service offerings.
16/04/2024
Project-based
As a senior Cloud Native OPS Engineer, you have over 5 years of technical system expertise to perform technical cloud engineering services: - You configure Azure services and work with Terraform Scripting (infrastructure as a code), AWS networking/gateways, AWS Landing Zone setup, lambda and container services; - You evaluate and translate requirements into design; - You evaluate design benefits and trade-offs; - You validate design compliance and support deployment of the design to ensure the requirements are met; - You use development tools to efficiently solve technical or business challenges, incl. technology evolution, capacity management, and performance optimization; - You innovate to present new ideas which improve an existing system/process/service; - You maintain knowledge of existing technology documents via technical writing; - You perform (complex) incident resolution and root cause analyses; - On duty call for the systems you are responsible for, can be required. Next to a proven experience in system software and cloud infrastructure, you have the following core competences: Adaptive, Analytical thinking, Collaborating, Flexible, IT Infrastructure, Result driven, Software development. knowledge of: public cloud AWS CICD tooling AWS Lambda Python Terraform AWS Athena As a part of our team, you are responsible for the architectural decisions, engineering, integration and maintenance of the cloud platform. Currently we actively manage AWS & Azure cloud environments and keep an eye on other cloud platforms. The focus is on technology/infrastructure services, not the usage and development methodologies that use the cloud platform. The latter is handled by DevOps teams with whom you will be working closely. You assist in feasibility studies to take on new technological services or improvements and help design the services with focus on security, maintainability, flexibility and efficiency. You work together with architects and analysts to come to a proper final design, product owners and scrum masters to govern the exercise and its allocated resources, and software engineering to ensure effective positioning and service offerings.
A rapidly expanding network solutions provider is looking for a senior pre-sales engineer, you will be involved in the creation of customer facing network designs and their associated costings covering SD-WAN, Enterprise LAN/WLAN, WAN, Firewall network solutions. You will work with other members of the Engineering team and members of the Sales team to help ensure that high level solutions are successfully sold and delivered to new and existing customers. Duties will include working closely with the sales team in customer interactions to gather new business and existing business development opportunities. Supporting the tender process with designs and costings of the solutions, supporting creation of customer facing presentations and material to support the solutions. Complete complex internal and external facing high level enterprise network designs, complete complex internal and external facing low level enterprise network designs demonstrating adherence to a set of customer requirements, Maintaining ongoing knowledge network solution vendors and products. This role will be responsible design, product selection and recommendation, implementing and managing security devices for customer and core networking projects. This position requires excellent security/Firewall management background in large organization or MSP. Huge amounts of opportunity to grow and develop the role as the company grows.
16/04/2024
Full time
A rapidly expanding network solutions provider is looking for a senior pre-sales engineer, you will be involved in the creation of customer facing network designs and their associated costings covering SD-WAN, Enterprise LAN/WLAN, WAN, Firewall network solutions. You will work with other members of the Engineering team and members of the Sales team to help ensure that high level solutions are successfully sold and delivered to new and existing customers. Duties will include working closely with the sales team in customer interactions to gather new business and existing business development opportunities. Supporting the tender process with designs and costings of the solutions, supporting creation of customer facing presentations and material to support the solutions. Complete complex internal and external facing high level enterprise network designs, complete complex internal and external facing low level enterprise network designs demonstrating adherence to a set of customer requirements, Maintaining ongoing knowledge network solution vendors and products. This role will be responsible design, product selection and recommendation, implementing and managing security devices for customer and core networking projects. This position requires excellent security/Firewall management background in large organization or MSP. Huge amounts of opportunity to grow and develop the role as the company grows.
As a senior Data Architect, you have over 5 years of experience in designing and implementing data architecture: - You focus on building solutions or services right and are passionate by building new solutions with new technologies; - You plan and develop the architectural runway of enablers in support of new business features and capabilities, working directly with Agile teams to implement them; - You enable the continuous delivery pipeline through appropriate design guidelines and investment advocacy; - You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split and realize the implementation of enabler epics; - You participate in planning, definition and high-level design of the solution and exploration of solution alternatives. - You are a certified data architect with knowledge of configuration of AWS services and Terraform Scripting (infrastructure as a code); - You design and implement AWS networking/gateways, AWS Landing Zone setup; - You have experience with lambda and container services, and design of highly complex AWS big data applications. Next to a proven experience in Data Architecture, you have the following core competences: Analytical thinking, Collaborating, Conceptual thinking, Data driven, IT Security, Problem solving, Process driven, Result driven, Tactical & strategic planning. The intensive use of commercial data and data analysis has expanded into a strategic core competence for oiur client. Together with business and IT partners you will build a high-quality data environment, which is being developed on a Big Data platform in the Amazon Cloud with platform-specific tools and technologies. With this Big Data Platform we can continue to make data-driven decisions that enable to grow further. As a Big Data Cloud engineer, you are responsible for the engineering, integration and maintenance of the Big Data Platform. The Big Data Platform is build on top of the Amazon-Cloud by making use of services provided by the Cloud provider and 3th parties. The focus is both on technology and infrastructure services, as on development tools and methodologies for the Big Data Platform. You get your energy from working out the Big Data Platform in detail and you are also the key person between the platform team and the data engineers and data analysts. Together with them you ensure that they can build Artificial Intelligence models and integrate those AI-models in our operational and commercial processes. You contribute to the design and implementation of the platform and capabilities for data delivery and data processing. What do we expect from you? You help to design the platform and the required services with focus on security, maintainability, flexibility, efficiency in a cost efficient manner. You work together with architects and analysts to come to a proper design. You make use of services provided by the Cloud provider, by 3th parties and own development to implement the Big Data Platform. You contribute to the implementation and maintenance of the technical design. In addition, you support the data analysts and engineers in using the platform and the services. We expect you to come at least one day per week to our office in Leuven for a team day. AWS CICD tooling AWS Lambda AWS S3 GIThub/BitBucket Kubernetes Python Terraform
15/04/2024
Project-based
As a senior Data Architect, you have over 5 years of experience in designing and implementing data architecture: - You focus on building solutions or services right and are passionate by building new solutions with new technologies; - You plan and develop the architectural runway of enablers in support of new business features and capabilities, working directly with Agile teams to implement them; - You enable the continuous delivery pipeline through appropriate design guidelines and investment advocacy; - You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split and realize the implementation of enabler epics; - You participate in planning, definition and high-level design of the solution and exploration of solution alternatives. - You are a certified data architect with knowledge of configuration of AWS services and Terraform Scripting (infrastructure as a code); - You design and implement AWS networking/gateways, AWS Landing Zone setup; - You have experience with lambda and container services, and design of highly complex AWS big data applications. Next to a proven experience in Data Architecture, you have the following core competences: Analytical thinking, Collaborating, Conceptual thinking, Data driven, IT Security, Problem solving, Process driven, Result driven, Tactical & strategic planning. The intensive use of commercial data and data analysis has expanded into a strategic core competence for oiur client. Together with business and IT partners you will build a high-quality data environment, which is being developed on a Big Data platform in the Amazon Cloud with platform-specific tools and technologies. With this Big Data Platform we can continue to make data-driven decisions that enable to grow further. As a Big Data Cloud engineer, you are responsible for the engineering, integration and maintenance of the Big Data Platform. The Big Data Platform is build on top of the Amazon-Cloud by making use of services provided by the Cloud provider and 3th parties. The focus is both on technology and infrastructure services, as on development tools and methodologies for the Big Data Platform. You get your energy from working out the Big Data Platform in detail and you are also the key person between the platform team and the data engineers and data analysts. Together with them you ensure that they can build Artificial Intelligence models and integrate those AI-models in our operational and commercial processes. You contribute to the design and implementation of the platform and capabilities for data delivery and data processing. What do we expect from you? You help to design the platform and the required services with focus on security, maintainability, flexibility, efficiency in a cost efficient manner. You work together with architects and analysts to come to a proper design. You make use of services provided by the Cloud provider, by 3th parties and own development to implement the Big Data Platform. You contribute to the implementation and maintenance of the technical design. In addition, you support the data analysts and engineers in using the platform and the services. We expect you to come at least one day per week to our office in Leuven for a team day. AWS CICD tooling AWS Lambda AWS S3 GIThub/BitBucket Kubernetes Python Terraform
Job: F5 WAF Engineer Location: Remote, UK Job Type: Contract Inside IR35 Job Description The F5 Advanced Web Application Firewall Engineer would need to have at least 5-8+ years of experience in this domain. For this role, you must be a dynamic and highly-motivated individual that is seeking a position with the global leader in commercial real estate services. Troubleshoots and resolves system service failures by identifying and analysing the situation and provides corrective actions. Develops, installs, and tests new network hardware and software releases, system upgrades, evaluates and installs patches and resolves software related problems. Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems. Raise Change Requests in detail and drives Change to complete approval. Performs 4 eyes check on other Changes for their colleagues False positive analysis, reviewing threat logs in AWAF. Utilize automation for configuration deployments Provides senior level expertise on decisions and priorities regarding systems architecture. Engages with application development teams on current infrastructure projects. Evaluates existing solutions and infrastructure and provides recommendations. Approves system designs and functions as a project lead as required. Facilitates the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions. Manages and maintains the hardware, software, security, and connectivity to the Internet as well as Middleware components. Performs other duties as assigned. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Provides informal assistance such as technical guidance, and/or training to co-workers.
15/04/2024
Project-based
Job: F5 WAF Engineer Location: Remote, UK Job Type: Contract Inside IR35 Job Description The F5 Advanced Web Application Firewall Engineer would need to have at least 5-8+ years of experience in this domain. For this role, you must be a dynamic and highly-motivated individual that is seeking a position with the global leader in commercial real estate services. Troubleshoots and resolves system service failures by identifying and analysing the situation and provides corrective actions. Develops, installs, and tests new network hardware and software releases, system upgrades, evaluates and installs patches and resolves software related problems. Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems. Raise Change Requests in detail and drives Change to complete approval. Performs 4 eyes check on other Changes for their colleagues False positive analysis, reviewing threat logs in AWAF. Utilize automation for configuration deployments Provides senior level expertise on decisions and priorities regarding systems architecture. Engages with application development teams on current infrastructure projects. Evaluates existing solutions and infrastructure and provides recommendations. Approves system designs and functions as a project lead as required. Facilitates the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions. Manages and maintains the hardware, software, security, and connectivity to the Internet as well as Middleware components. Performs other duties as assigned. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Provides informal assistance such as technical guidance, and/or training to co-workers.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. 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*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
Senior IT Service Desk Engineer Up to £45k per year Dublin - Hybrid A Dublin-based IT solutions company specializing in Cyber-Security and Cloud Services is seeking a Senior IT Service Desk Engineer to fulfil IT support requirements. The company offers top-notch IT services to small and medium-sized businesses, focusing on great technical support and customer service. This is a PERMANENT role where you'll work in an MS365 environment, supporting clients and collaborating with our Service Delivery team. Responsibilities Prioritize customer tickets based on established criteria. Record all support requests, incidents, and resolutions systematically. Address intricate technical problems effectively. Skills/Qualifications Required 2+ years in MSP environment. Focus on Microsoft 365 & Azure. Skills in MS365, Windows server, GPO/AD, Firewall, and Azure cloud. Relevant certifications like Network+, Security+, AZ-104, CCNA, and MS 365. If you're keen on improving your skills in public cloud platforms, this opportunity is perfect for you. You can contact me. P.S: Company cannot provide visa sponsorship, so only candidates residing in Ireland and with the existing right to work will be considered for the role
12/04/2024
Full time
Senior IT Service Desk Engineer Up to £45k per year Dublin - Hybrid A Dublin-based IT solutions company specializing in Cyber-Security and Cloud Services is seeking a Senior IT Service Desk Engineer to fulfil IT support requirements. The company offers top-notch IT services to small and medium-sized businesses, focusing on great technical support and customer service. This is a PERMANENT role where you'll work in an MS365 environment, supporting clients and collaborating with our Service Delivery team. Responsibilities Prioritize customer tickets based on established criteria. Record all support requests, incidents, and resolutions systematically. Address intricate technical problems effectively. Skills/Qualifications Required 2+ years in MSP environment. Focus on Microsoft 365 & Azure. Skills in MS365, Windows server, GPO/AD, Firewall, and Azure cloud. Relevant certifications like Network+, Security+, AZ-104, CCNA, and MS 365. If you're keen on improving your skills in public cloud platforms, this opportunity is perfect for you. You can contact me. P.S: Company cannot provide visa sponsorship, so only candidates residing in Ireland and with the existing right to work will be considered for the role
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
12/04/2024
Full time
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
Senior Infrastructure Engineer (Microsoft) Salary: £47,000 to £55,000 What you'll be doing: Join our dynamic Service Operations team as a Senior Infrastructure Engineer specialising in Microsoft technologies. Take ownership of Microsoft areas, including M365, and act as an escalation point. Your role involves troubleshooting, mentoring, and participating in projects, contributing to our team's success. Based at our Shrivenham site, occasional travel may be required. Your Responsibilities: Technical lead for specific technologies, offering mentorship and expertise. Troubleshoot various technologies across the stack - server OS, networks, storage. Escalation point for day-to-day support issues. Participate in the transition of new products and services. Investigate opportunities for efficiency and effectiveness improvements. Represent the team in technical calls and Change boards. Resolve reported faults within SLAs. Ensure accurate recording of actions in management toolsets. Review and coordinate customer-facing reports. Develop capacity guidelines and monitoring for storage infrastructure. Provide capacity and performance forecasting and reports. Deploy standard and complex changes to customers' infrastructures. Develop technical procedures for team-wide use. Essential Skills: Microsoft Cloud solutions (Azure AD, M365) Windows Server infrastructure administration Active Directory and Group Policy administration Implementation, management, and support for cross-data centre Microsoft solutions Microsoft Endpoint Configuration Manager (MECM/SCCM) Security and hardening of Microsoft operating systems VMware ESX and vCenter in a clustered environment Working knowledge of monitoring tools (eg, SolarWinds, Nagios) Mentoring experience Participation in a project or transition environment Working in secure environments Ability to hold Security Clearance at a minimum of SC level Desirable Experience: Storage technologies (Dell EMC VNX, Unity) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain) Linux OS support (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents) Containerisation tools (Docker/OpenShift/Kubernetes) Secure managed WLAN (eg, Aruba, Meraki) Database technologies (MSSQL, MySQL) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM) What's in it for you? Join a growing company with exciting customers and partners. Enjoy benefits like 32 working days holiday, subsidised Health Care Scheme, Government Pension Scheme with matching contributions up to 10%, Perkbox employee incentive Scheme, Annual Professional and Training Development plan, Hybrid/Flexible working, Recommend a friend scheme paying up to £1500, Onsite parking, and Cycle to work Scheme.
11/04/2024
Full time
Senior Infrastructure Engineer (Microsoft) Salary: £47,000 to £55,000 What you'll be doing: Join our dynamic Service Operations team as a Senior Infrastructure Engineer specialising in Microsoft technologies. Take ownership of Microsoft areas, including M365, and act as an escalation point. Your role involves troubleshooting, mentoring, and participating in projects, contributing to our team's success. Based at our Shrivenham site, occasional travel may be required. Your Responsibilities: Technical lead for specific technologies, offering mentorship and expertise. Troubleshoot various technologies across the stack - server OS, networks, storage. Escalation point for day-to-day support issues. Participate in the transition of new products and services. Investigate opportunities for efficiency and effectiveness improvements. Represent the team in technical calls and Change boards. Resolve reported faults within SLAs. Ensure accurate recording of actions in management toolsets. Review and coordinate customer-facing reports. Develop capacity guidelines and monitoring for storage infrastructure. Provide capacity and performance forecasting and reports. Deploy standard and complex changes to customers' infrastructures. Develop technical procedures for team-wide use. Essential Skills: Microsoft Cloud solutions (Azure AD, M365) Windows Server infrastructure administration Active Directory and Group Policy administration Implementation, management, and support for cross-data centre Microsoft solutions Microsoft Endpoint Configuration Manager (MECM/SCCM) Security and hardening of Microsoft operating systems VMware ESX and vCenter in a clustered environment Working knowledge of monitoring tools (eg, SolarWinds, Nagios) Mentoring experience Participation in a project or transition environment Working in secure environments Ability to hold Security Clearance at a minimum of SC level Desirable Experience: Storage technologies (Dell EMC VNX, Unity) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain) Linux OS support (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents) Containerisation tools (Docker/OpenShift/Kubernetes) Secure managed WLAN (eg, Aruba, Meraki) Database technologies (MSSQL, MySQL) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM) What's in it for you? Join a growing company with exciting customers and partners. Enjoy benefits like 32 working days holiday, subsidised Health Care Scheme, Government Pension Scheme with matching contributions up to 10%, Perkbox employee incentive Scheme, Annual Professional and Training Development plan, Hybrid/Flexible working, Recommend a friend scheme paying up to £1500, Onsite parking, and Cycle to work Scheme.