Client Service Manager - Onboarding, Operating Model Design Client Service Manager is required to join a leading Investment Banking organisation to help improve and run their CLM Function. The role is based in London (hybrid working - 2-3 day in office) and is a permanent role offering a base salary between £80,000-£95,000 (plus package). Working closely with the Head of CLM and Financial Crime, this person will help to optimise the client journey within the bank. The business have implemented Fenergo, and this person will design and drive the operating model, instilling best practices and processes while collaborating with both Front Office and operations stakeholders. There is an initial focus on onboarding and compliance, but this will cover the entire client life cycle over time. The role requires proven experience within and investment or corporate banking environment surrounding client service management. Requirements: Client Service Management from within an investment bank. Client onboarding (KYC, CDD etc). Experience with Fenergo. Proven experience implementing change and operating model design. This is a great opportunity to revolutionise the CLM practices within a global bank, driving change and holding a leadership position within the team. If you feel like you match the above and would like to hear more, please apply within. Client Service Manager - Onboarding, Operating Model Design Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service 2017 - Winner Agency of The Year 2017 - Winner Banking & Financial Services Agency 2016 - Winner Banking & Financial Services Agency
29/03/2024
Full time
Client Service Manager - Onboarding, Operating Model Design Client Service Manager is required to join a leading Investment Banking organisation to help improve and run their CLM Function. The role is based in London (hybrid working - 2-3 day in office) and is a permanent role offering a base salary between £80,000-£95,000 (plus package). Working closely with the Head of CLM and Financial Crime, this person will help to optimise the client journey within the bank. The business have implemented Fenergo, and this person will design and drive the operating model, instilling best practices and processes while collaborating with both Front Office and operations stakeholders. There is an initial focus on onboarding and compliance, but this will cover the entire client life cycle over time. The role requires proven experience within and investment or corporate banking environment surrounding client service management. Requirements: Client Service Management from within an investment bank. Client onboarding (KYC, CDD etc). Experience with Fenergo. Proven experience implementing change and operating model design. This is a great opportunity to revolutionise the CLM practices within a global bank, driving change and holding a leadership position within the team. If you feel like you match the above and would like to hear more, please apply within. Client Service Manager - Onboarding, Operating Model Design Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service 2017 - Winner Agency of The Year 2017 - Winner Banking & Financial Services Agency 2016 - Winner Banking & Financial Services Agency
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
I am currently working on an exciting opportunity based in the Swindon area. I will be looking to speak with Junior Security Analyst who is either in an existing role or an aspiring security analyst looking to start their career in IT Security. This opportunity offers free inhouse training and development with clear promotion targets. Job Title: Junior Security Analyst Salary: upto 35K (PlusBonus) Work Type: Onsite FT Reporting to: Head of Cyber Security Location: Swindon Start Date: ASAP DV Clearable: This position will require you to undertake DV clearance (Provided via Company) and therefore only available to British Nationals . Once complete you will be viable to their DV bonus. Job Overview: This role will ensure that technological & organisational security practices are consistent with ISO27001, NIST 0800-53, MOD and other government standards. The role will involve you becoming familiar with security standards and practices including scanning and protective monitoring, (physical) access control systems, CCTV systems, security models and architectures and Information security threats. Responsibilities include but not limited to: Review of security incidents and ensure correct closure and future prevention Assist in local InfoSec reviews and feedback from external audits Involvement in Operational Security Services such as SOC, SIEM, Penetration Testing & Vulnerability scanning Review, interpret and act upon information provided by E365 security toolsets Review of security related change requests that are received for Data Centre customer tenancies. Skills and experiences: Must be able to hold a DV Security Clearance Good understanding of IT security Basic knowledge of Windows, MS 365, Linux, Virtualisation, Networking and storage and a working knowledge of E365 Security toolsets If you have graduated from university with a Cyber related course, this would be advantageous. Hold valid security clearance or undergo the process to achieve the desired level of security clearance which includes the highest level Any experience of security related technologies, processes, methods or architectures is desirable. I am working directly with the Hiring Manager and have set up interview slots in the first week of April. If this is of interest and want to find out more, please email me your updated CV with a daytime contact number and I will arrange a call to go over specifics.
28/03/2024
Full time
I am currently working on an exciting opportunity based in the Swindon area. I will be looking to speak with Junior Security Analyst who is either in an existing role or an aspiring security analyst looking to start their career in IT Security. This opportunity offers free inhouse training and development with clear promotion targets. Job Title: Junior Security Analyst Salary: upto 35K (PlusBonus) Work Type: Onsite FT Reporting to: Head of Cyber Security Location: Swindon Start Date: ASAP DV Clearable: This position will require you to undertake DV clearance (Provided via Company) and therefore only available to British Nationals . Once complete you will be viable to their DV bonus. Job Overview: This role will ensure that technological & organisational security practices are consistent with ISO27001, NIST 0800-53, MOD and other government standards. The role will involve you becoming familiar with security standards and practices including scanning and protective monitoring, (physical) access control systems, CCTV systems, security models and architectures and Information security threats. Responsibilities include but not limited to: Review of security incidents and ensure correct closure and future prevention Assist in local InfoSec reviews and feedback from external audits Involvement in Operational Security Services such as SOC, SIEM, Penetration Testing & Vulnerability scanning Review, interpret and act upon information provided by E365 security toolsets Review of security related change requests that are received for Data Centre customer tenancies. Skills and experiences: Must be able to hold a DV Security Clearance Good understanding of IT security Basic knowledge of Windows, MS 365, Linux, Virtualisation, Networking and storage and a working knowledge of E365 Security toolsets If you have graduated from university with a Cyber related course, this would be advantageous. Hold valid security clearance or undergo the process to achieve the desired level of security clearance which includes the highest level Any experience of security related technologies, processes, methods or architectures is desirable. I am working directly with the Hiring Manager and have set up interview slots in the first week of April. If this is of interest and want to find out more, please email me your updated CV with a daytime contact number and I will arrange a call to go over specifics.
IT Assistant/1st Line Engineer Salary up to £23,000 + Other excellent company benefits Watford, Permanent, full-time Lucid Connect have an exciting opportunity for a keen and enthusiastic individual, to further their career in IT, as there will be exposure to many aspects of Internal IT in the business. Our client is an experienced manufacturer. Reporting to the IT Manager, the successful applicant will be assisting with various IT requirements in the business and will be part of a small IT on-site team. Duties will include: Assisting the IT Manager with any IT related tasks including: PC/Laptop configuration, project tasks, daily checks, re-occurring business system tasks Providing 1st line IT support to the business, dealing with walk-ins, ad-hoc calls and being able to escalate to 3rd party external support when required. Being an IT person, as part of a small team on-site dealing with any user requirements. Making sure joiners/leavers procedures are dealt with in good time and in full. Making sure spare pre-configured equipment exists, so that devices can be replaced/distributed in good time when required. Creating/maintaining user accounts in the company's business system, as-well as other company applications. Carrying out various IT related daily checks. Documenting and supporting the companies numerous Microsoft Excel and Microsoft Access databases that have been previously developed in-house. Assist in maintaining and developing the company's Intranet solution (SharePoint) Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy. Skills and experience required: A minimum of 12 months recent experience within an IT support environment. A proactive personality who is willing to learn and grow within an organisation Windows and MS Office. Excellent written and verbal communication. Right to work in the UK (unfortunately no sponsorship is available) Must possess a full UK driving licence and a car, as travelling between two sites in Watford will be required.
28/03/2024
Full time
IT Assistant/1st Line Engineer Salary up to £23,000 + Other excellent company benefits Watford, Permanent, full-time Lucid Connect have an exciting opportunity for a keen and enthusiastic individual, to further their career in IT, as there will be exposure to many aspects of Internal IT in the business. Our client is an experienced manufacturer. Reporting to the IT Manager, the successful applicant will be assisting with various IT requirements in the business and will be part of a small IT on-site team. Duties will include: Assisting the IT Manager with any IT related tasks including: PC/Laptop configuration, project tasks, daily checks, re-occurring business system tasks Providing 1st line IT support to the business, dealing with walk-ins, ad-hoc calls and being able to escalate to 3rd party external support when required. Being an IT person, as part of a small team on-site dealing with any user requirements. Making sure joiners/leavers procedures are dealt with in good time and in full. Making sure spare pre-configured equipment exists, so that devices can be replaced/distributed in good time when required. Creating/maintaining user accounts in the company's business system, as-well as other company applications. Carrying out various IT related daily checks. Documenting and supporting the companies numerous Microsoft Excel and Microsoft Access databases that have been previously developed in-house. Assist in maintaining and developing the company's Intranet solution (SharePoint) Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy. Skills and experience required: A minimum of 12 months recent experience within an IT support environment. A proactive personality who is willing to learn and grow within an organisation Windows and MS Office. Excellent written and verbal communication. Right to work in the UK (unfortunately no sponsorship is available) Must possess a full UK driving licence and a car, as travelling between two sites in Watford will be required.
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Sr. RBAC Engineer. This person will need to be an expert with Role Based Access Control and will preferably work with SailPoint IAM. Responsibilities/Qualifications: Analyze the users, including their workflows and the resources they need. Conduct audits of the roles on an ongoing basis to keep them up to date and align them with current requirements. Create a basic role that includes the access every user needs. Determine which roles have a common set of access requirements. Ensure RBAC is integrated across all systems across the organization. Establish a process for handling role changes, including setting up and decommissioning users. Identify the resources that require access control. Include the principles of RBAC and how it works in employee training programs. Take care not to create too many roles. Have a written policy for how the role-based access control system should be used, including detailing the process for making changes. Be receptive to input from managers and users about how the RBAC system can be optimized and make relevant changes as needed. Continually evaluate roles and security status. Consider the reason and implications request for any change to users' permissions before implementing changes. Enforce security protocols related to permissions. SailPoint Experience.
28/03/2024
Full time
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Sr. RBAC Engineer. This person will need to be an expert with Role Based Access Control and will preferably work with SailPoint IAM. Responsibilities/Qualifications: Analyze the users, including their workflows and the resources they need. Conduct audits of the roles on an ongoing basis to keep them up to date and align them with current requirements. Create a basic role that includes the access every user needs. Determine which roles have a common set of access requirements. Ensure RBAC is integrated across all systems across the organization. Establish a process for handling role changes, including setting up and decommissioning users. Identify the resources that require access control. Include the principles of RBAC and how it works in employee training programs. Take care not to create too many roles. Have a written policy for how the role-based access control system should be used, including detailing the process for making changes. Be receptive to input from managers and users about how the RBAC system can be optimized and make relevant changes as needed. Continually evaluate roles and security status. Consider the reason and implications request for any change to users' permissions before implementing changes. Enforce security protocols related to permissions. SailPoint Experience.
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
LA International Computer Consultants Ltd
Stoke-on-trent, Staffordshire
Potential Earnings + Commission * Starting Salary: £21,500 * 1st Year Earnings: £21,500k - £24k * 2nd Year Earnings: £22k - £32k * 3rd Year Earnings: £26k - £48k * 4th Year Earnings and beyond: £50k - £140k Potential Company Cars * 1st Company Car: 1 Series BMW * 2nd Company Car: Hybrid 3 Series BMW * 3rd Company Car: Hybrid 5 Series BMW/Hybrid E-Class * 4th Company Car: Various Cars Available (Porsche, Audi etc.) Working initially within our trainee role towards becoming a professional recruiter, you will be trained and develop in to the intermediary between organisations wishing to recruit (the client) and people seeking a career move or temporary assignment (the candidate) in your first 12 months. Successful completion of the Trainee Graduate Scheme opens two principle streams of career development, that of Account Management or New Business Recruitment. Both streams, given the appropriate level of hard work and commitment, provide the lucrative rewards listed above. The people who have succeeded in this programme are now part of our Senior Management Team and helping to shape the future of the organisation. We need committed individuals to become a part of our future success. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We've been awarded: * UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) * UK's Best Public Sector Agency * The Queens Award for International Trade * Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover of £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment, and with some of the most diverse and interesting clients across multiple market sectors. We offer opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: Working with an Account Manager, the Trainee is responsible to support the growth of specifically designated accounts, ensuring adherence to customer service levels. This will include, but not be limited to: Fulfilment of Client Vacancies Candidate selection Interview arrangements Managing rate negotiations and offers Management of Contractors in post Personal Training Attributes: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * Capability to work professionally as part of a vibrant, energetic recruitment team * Have good communication skills * Be able to gain people's confidence and put them at ease * Be persuasive, persistent and patient * Be able to cope with pressure * Be flexible and adaptable * Have a mature personality * Have good organisational and administrative skills * Have the ability to prioritise * Be able to work to deadlines * Strong work ethic Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
27/03/2024
Full time
Potential Earnings + Commission * Starting Salary: £21,500 * 1st Year Earnings: £21,500k - £24k * 2nd Year Earnings: £22k - £32k * 3rd Year Earnings: £26k - £48k * 4th Year Earnings and beyond: £50k - £140k Potential Company Cars * 1st Company Car: 1 Series BMW * 2nd Company Car: Hybrid 3 Series BMW * 3rd Company Car: Hybrid 5 Series BMW/Hybrid E-Class * 4th Company Car: Various Cars Available (Porsche, Audi etc.) Working initially within our trainee role towards becoming a professional recruiter, you will be trained and develop in to the intermediary between organisations wishing to recruit (the client) and people seeking a career move or temporary assignment (the candidate) in your first 12 months. Successful completion of the Trainee Graduate Scheme opens two principle streams of career development, that of Account Management or New Business Recruitment. Both streams, given the appropriate level of hard work and commitment, provide the lucrative rewards listed above. The people who have succeeded in this programme are now part of our Senior Management Team and helping to shape the future of the organisation. We need committed individuals to become a part of our future success. Who are LA International? We are a multi-award winning Contract and Permanent Recruitment Consultancy specialising in the supply of ICT, Business and Project/Programme personnel to clients in the UK and mainland Europe. We've been awarded: * UK's best IT Recruitment Consultancy in three of the last ten years (Recruiter Awards for Excellence) * UK's Best Public Sector Agency * The Queens Award for International Trade * Hot 100 - No1 in the UK IT Industry for Employee Profitability We have been in business for over 35 years and with a turnover of £250million and growing every year, we are Europe's largest single-site Recruitment Consultancy (source - Recruitment International). We operate in a fast paced, highly motivating environment, and with some of the most diverse and interesting clients across multiple market sectors. We offer opportunities to travel in the UK and overseas and a vibrant, inclusive environment where hard work and success are encouraged and rewarded. The Position: Working with an Account Manager, the Trainee is responsible to support the growth of specifically designated accounts, ensuring adherence to customer service levels. This will include, but not be limited to: Fulfilment of Client Vacancies Candidate selection Interview arrangements Managing rate negotiations and offers Management of Contractors in post Personal Training Attributes: * Drive to succeed in a competitive marketplace * Passion for achieving and surpassing targets * Capability to work professionally as part of a vibrant, energetic recruitment team * Have good communication skills * Be able to gain people's confidence and put them at ease * Be persuasive, persistent and patient * Be able to cope with pressure * Be flexible and adaptable * Have a mature personality * Have good organisational and administrative skills * Have the ability to prioritise * Be able to work to deadlines * Strong work ethic Benefits of Working for us: The benefits of working for us include: * Excellent salary and attractive, uncapped commission structure * Industry Leading Professional Development and Training Programmes * Excellent career progression opportunities - 82% of our Senior Management team are recruited internally * Industry-leading company car scheme (BMW, Mercedes, Audi and Jaguar) * Generous Holiday allowance that increases with tenure * Private Healthcare Scheme * Pension Scheme with contributions * Sales based incentives awards (European Trips, Sports Car Weekends, Luxury Hampers, etc.) * Quarterly Corporate Social Events We would love to hear from you and tell you more about LA International. We are a recognised Disability Confident Employer under the UK Government Disability Confident employer scheme. We are inclusive and welcome everyone - we accept applications from people with diverse backgrounds and experiences. To apply for the role, please send your CV to (see below) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
ARCHITECTURAL ACCESSIBILITY CONSULTANT, 29K-40K, UK/Remote with travel This is a truly exciting role to get involved with a company who put the needs of disabled people at the heart of what they do. What experience we'd like you to have: Working with our diverse portfolio of clients you will be part of integrated design teams providing expert advice and knowledge around relevant accessibility standards. You will be familiar with architectural drawings, commenting on proposals, developing reports and producing Access Statements to support planning applications. You will also provide recommendations for modification to improve access for disabled people and evaluate design proposals in accordance with relevant standards as appropriate. What You'll Be Doing: A commitment to the creation of an accessible and inclusive society Knowledge of the legislative and regulatory framework relating to inclusive design including the requirements of the Equality Act Arrange and undertake architectural appraisals within agreed timeframe Complete reports, access statements, certification and submit for internal quality assurance prior to client submission Undertake other consultancy work as directed including overseas architectural design appraisals that utilise British Standards Promote the independent living and universal design philosophies Other duties as requested by Manager What You'll Need: A Bachelor's degree or equivalent experience is preferred. However, experience in architectural, accessibility, disability or advocacy fields will be considered through evidence of demonstrated skill in application of accessibility standards. To have or be working towards National Register of Access Consultant or RICS certification is advantageous. You must have excellent communication skills. Ability to use technology designed to document architectural reviews including DWG, PDF and similar. What You'll Get: In-house training for those looking to gain their NRAC Private Heath Care Agile working Training Development Paid Expenses during project work Company pension scheme - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
27/03/2024
Full time
ARCHITECTURAL ACCESSIBILITY CONSULTANT, 29K-40K, UK/Remote with travel This is a truly exciting role to get involved with a company who put the needs of disabled people at the heart of what they do. What experience we'd like you to have: Working with our diverse portfolio of clients you will be part of integrated design teams providing expert advice and knowledge around relevant accessibility standards. You will be familiar with architectural drawings, commenting on proposals, developing reports and producing Access Statements to support planning applications. You will also provide recommendations for modification to improve access for disabled people and evaluate design proposals in accordance with relevant standards as appropriate. What You'll Be Doing: A commitment to the creation of an accessible and inclusive society Knowledge of the legislative and regulatory framework relating to inclusive design including the requirements of the Equality Act Arrange and undertake architectural appraisals within agreed timeframe Complete reports, access statements, certification and submit for internal quality assurance prior to client submission Undertake other consultancy work as directed including overseas architectural design appraisals that utilise British Standards Promote the independent living and universal design philosophies Other duties as requested by Manager What You'll Need: A Bachelor's degree or equivalent experience is preferred. However, experience in architectural, accessibility, disability or advocacy fields will be considered through evidence of demonstrated skill in application of accessibility standards. To have or be working towards National Register of Access Consultant or RICS certification is advantageous. You must have excellent communication skills. Ability to use technology designed to document architectural reviews including DWG, PDF and similar. What You'll Get: In-house training for those looking to gain their NRAC Private Heath Care Agile working Training Development Paid Expenses during project work Company pension scheme - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
ARCHITECTURAL ACCESSIBILITY CONSULTANT, 29K-40K, UK/Remote with travel This is a truly exciting role to get involved with a company who put the needs of disabled people at the heart of what they do. What experience we'd like you to have: Working with our diverse portfolio of clients you will be part of integrated design teams providing expert advice and knowledge around relevant accessibility standards. You will be familiar with architectural drawings, commenting on proposals, developing reports and producing Access Statements to support planning applications. You will also provide recommendations for modification to improve access for disabled people and evaluate design proposals in accordance with relevant standards as appropriate. What You'll Be Doing: A commitment to the creation of an accessible and inclusive society Knowledge of the legislative and regulatory framework relating to inclusive design including the requirements of the Equality Act Arrange and undertake architectural appraisals within agreed timeframe Complete reports, access statements, certification and submit for internal quality assurance prior to client submission Undertake other consultancy work as directed including overseas architectural design appraisals that utilise British Standards Promote the independent living and universal design philosophies Other duties as requested by Manager What You'll Need: A Bachelor's degree or equivalent experience is preferred. However, experience in architectural, accessibility, disability or advocacy fields will be considered through evidence of demonstrated skill in application of accessibility standards. To have or be working towards National Register of Access Consultant or RICS certification is advantageous. You must have excellent communication skills. Ability to use technology designed to document architectural reviews including DWG, PDF and similar. What You'll Get: In-house training for those looking to gain their NRAC Private Heath Care Agile working Training Development Paid Expenses during project work Company pension scheme - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
27/03/2024
Full time
ARCHITECTURAL ACCESSIBILITY CONSULTANT, 29K-40K, UK/Remote with travel This is a truly exciting role to get involved with a company who put the needs of disabled people at the heart of what they do. What experience we'd like you to have: Working with our diverse portfolio of clients you will be part of integrated design teams providing expert advice and knowledge around relevant accessibility standards. You will be familiar with architectural drawings, commenting on proposals, developing reports and producing Access Statements to support planning applications. You will also provide recommendations for modification to improve access for disabled people and evaluate design proposals in accordance with relevant standards as appropriate. What You'll Be Doing: A commitment to the creation of an accessible and inclusive society Knowledge of the legislative and regulatory framework relating to inclusive design including the requirements of the Equality Act Arrange and undertake architectural appraisals within agreed timeframe Complete reports, access statements, certification and submit for internal quality assurance prior to client submission Undertake other consultancy work as directed including overseas architectural design appraisals that utilise British Standards Promote the independent living and universal design philosophies Other duties as requested by Manager What You'll Need: A Bachelor's degree or equivalent experience is preferred. However, experience in architectural, accessibility, disability or advocacy fields will be considered through evidence of demonstrated skill in application of accessibility standards. To have or be working towards National Register of Access Consultant or RICS certification is advantageous. You must have excellent communication skills. Ability to use technology designed to document architectural reviews including DWG, PDF and similar. What You'll Get: In-house training for those looking to gain their NRAC Private Heath Care Agile working Training Development Paid Expenses during project work Company pension scheme - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Full Stack Software Engineer London, Remote/Hybrid Up to £90,000 Would you be interested in joining a scale-up technology consultancy as a Senior Software Engineer? This organisation work with some of the biggest brands in finance, retail and logistics. This an extremely exciting opportunity to embark on a journey as one of early first Senior hires and have significant impact in the development of market leading web and mobile applications. What does the role entail? Take ownership of the product architecture and work closely with product managers, designers, and engineers to set the technical direction and create software optimized for business metrics. Product highly reliable ad performant code with appropriate monitoring and alerting. Conduct design and code reviews to ensure reliability, maintainability, and alignment with industry standards and best practices. Design, develop, and maintain software solutions that drive our client's products and services forward. Experience required? Full stack with a focus on AWS, Node.js, and Typescript Strong proficiency building intuitive web applications in Typescript. Experience in understanding and architecting complex code bases. Understanding of containerization and orchestration (Docker or Kubernetes). Familiarity with DevOps and deployment processes. Proficient in effectively engage stakeholders at all levels What's in it for me? Up to £90,000 base salary Discretionary Bonus Access to Equity after 2 years in service Private health care Apply now, or contact (see below) for more information
27/03/2024
Full time
Full Stack Software Engineer London, Remote/Hybrid Up to £90,000 Would you be interested in joining a scale-up technology consultancy as a Senior Software Engineer? This organisation work with some of the biggest brands in finance, retail and logistics. This an extremely exciting opportunity to embark on a journey as one of early first Senior hires and have significant impact in the development of market leading web and mobile applications. What does the role entail? Take ownership of the product architecture and work closely with product managers, designers, and engineers to set the technical direction and create software optimized for business metrics. Product highly reliable ad performant code with appropriate monitoring and alerting. Conduct design and code reviews to ensure reliability, maintainability, and alignment with industry standards and best practices. Design, develop, and maintain software solutions that drive our client's products and services forward. Experience required? Full stack with a focus on AWS, Node.js, and Typescript Strong proficiency building intuitive web applications in Typescript. Experience in understanding and architecting complex code bases. Understanding of containerization and orchestration (Docker or Kubernetes). Familiarity with DevOps and deployment processes. Proficient in effectively engage stakeholders at all levels What's in it for me? Up to £90,000 base salary Discretionary Bonus Access to Equity after 2 years in service Private health care Apply now, or contact (see below) for more information
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Risk Officer - Hybrid - 4 days a month onsite Our esteemed client, a global IT services provider, is currently recruiting for the position of an IT Risk Officer. The organisation plays key role in driving digitalization in the financial services industry, overseeing end-to-end IT solutions with a workforce of over 13,000 in more than 22 countries. Role Overview: The Risk Officer, reporting to the Regional IT Risk & Compliance Manager, is a Full time position that demands dedicated risk management, offering a collaborative environment to build your network and advance your career. Key Responsibilities: General: Provide support on governance issues, including risk and regulatory requirements. Maintain effective relationships within the organization and with Business representatives. Support and efficiently manage audit-related activities. Review and improve documented IT processes from a risk & compliance perspective. Risk: Execute proactive risk management life cycles, ensuring full compliance with risk policies. Assist in regular reviews of IT Risk assessments. Manage periodic reporting requirements to the direct report and relevant stakeholders. Ensure successful accomplishment of annual focus topics. Support the preparation and running of the local risk committee. Collaborate across the organization to embed a proactive risk culture. Your Skills: Multi-year professional experience in IT risk management or safeguarding functions. Good understanding of operational, IT, project, third-party, and business risk. Knowledge of the local service landscape and supplier relationships. Basic knowledge of local regulatory environment and standards. Strong communication and conflict management skills. Advanced skills in MS Office, knowledge of Service Now. Understanding of regulatory requirements. Strong stakeholder management and influencing skills. Qualifications: Educated to degree level or equivalent. Risk-related certifications (eg, CRISC) preferred but not mandatory. Your Benefits: Hybrid work model promoting in-person collaboration and remote working. Competitive compensation and benefits package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts. Lifelong learning opportunities for career development and international mobility. Flexible working, health, and wellbeing offers, including healthcare and parental leave benefits. If you're ready to contribute to a safer environment while advancing your career, our client invites you to explore this exciting opportunity. Apply now and become a part of their innovative and empowering global IT services team. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/03/2024
Full time
IT Risk Officer - Hybrid - 4 days a month onsite Our esteemed client, a global IT services provider, is currently recruiting for the position of an IT Risk Officer. The organisation plays key role in driving digitalization in the financial services industry, overseeing end-to-end IT solutions with a workforce of over 13,000 in more than 22 countries. Role Overview: The Risk Officer, reporting to the Regional IT Risk & Compliance Manager, is a Full time position that demands dedicated risk management, offering a collaborative environment to build your network and advance your career. Key Responsibilities: General: Provide support on governance issues, including risk and regulatory requirements. Maintain effective relationships within the organization and with Business representatives. Support and efficiently manage audit-related activities. Review and improve documented IT processes from a risk & compliance perspective. Risk: Execute proactive risk management life cycles, ensuring full compliance with risk policies. Assist in regular reviews of IT Risk assessments. Manage periodic reporting requirements to the direct report and relevant stakeholders. Ensure successful accomplishment of annual focus topics. Support the preparation and running of the local risk committee. Collaborate across the organization to embed a proactive risk culture. Your Skills: Multi-year professional experience in IT risk management or safeguarding functions. Good understanding of operational, IT, project, third-party, and business risk. Knowledge of the local service landscape and supplier relationships. Basic knowledge of local regulatory environment and standards. Strong communication and conflict management skills. Advanced skills in MS Office, knowledge of Service Now. Understanding of regulatory requirements. Strong stakeholder management and influencing skills. Qualifications: Educated to degree level or equivalent. Risk-related certifications (eg, CRISC) preferred but not mandatory. Your Benefits: Hybrid work model promoting in-person collaboration and remote working. Competitive compensation and benefits package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts. Lifelong learning opportunities for career development and international mobility. Flexible working, health, and wellbeing offers, including healthcare and parental leave benefits. If you're ready to contribute to a safer environment while advancing your career, our client invites you to explore this exciting opportunity. Apply now and become a part of their innovative and empowering global IT services team. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
26/03/2024
Full time
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
Job Title: Registered Manager Location: North West London area Salary: £38,000 per year Duration: Permanent role Type: On-site Speciality: Learning Disabilities and Complex care Needs experience We are seeking a Registered Care Manager for a nationwide non-profit organization that care for people with Complex Needs, Autism, and Learning Impairments for older people. In addition to overseeing and managing a group of committed care workers, your duties as a registered care manager will also include making sure that all applicable legal and regulatory standards are met for both the services. Experience and qualifications: A relevant professional qualification, such as the Level 5 Diploma in Leadership for Health and Social Care or demonstrated turnaround experience in a senior management job within the social care sector. If you are an experienced professional who specialises in providing Healthcare support, then this is the role for you. Please apply to the link below or get in touch with Vinay if you need more information on the role.
26/03/2024
Full time
Job Title: Registered Manager Location: North West London area Salary: £38,000 per year Duration: Permanent role Type: On-site Speciality: Learning Disabilities and Complex care Needs experience We are seeking a Registered Care Manager for a nationwide non-profit organization that care for people with Complex Needs, Autism, and Learning Impairments for older people. In addition to overseeing and managing a group of committed care workers, your duties as a registered care manager will also include making sure that all applicable legal and regulatory standards are met for both the services. Experience and qualifications: A relevant professional qualification, such as the Level 5 Diploma in Leadership for Health and Social Care or demonstrated turnaround experience in a senior management job within the social care sector. If you are an experienced professional who specialises in providing Healthcare support, then this is the role for you. Please apply to the link below or get in touch with Vinay if you need more information on the role.
Job Title: Registered Manager Location: North West London area Salary: £40,000 per year Duration: Permanent role Type: On-site Speciality: Non-verbal, Learning Disabilities and Complex care Needs experience We are seeking a Registered Care Manager for a nationwide health care provider that cater to people with Non-verbal, Complex Needs, Autism, and Learning Impairments for Older people. In addition to overseeing and managing a group of committed care workers, your duties as a registered care manager will also include making sure that all applicable legal and regulatory standards are met for both the services. Experience and qualifications: Organized, proactive and someone who can up skill the team. A relevant professional qualification or demonstrated turnaround experience in a senior management job within the social care sector. If you are an experienced professional who specialises in providing Healthcare support, then this is the role for you. Please apply to the link below or get in touch with Vinay at if you need more information on the role.
26/03/2024
Full time
Job Title: Registered Manager Location: North West London area Salary: £40,000 per year Duration: Permanent role Type: On-site Speciality: Non-verbal, Learning Disabilities and Complex care Needs experience We are seeking a Registered Care Manager for a nationwide health care provider that cater to people with Non-verbal, Complex Needs, Autism, and Learning Impairments for Older people. In addition to overseeing and managing a group of committed care workers, your duties as a registered care manager will also include making sure that all applicable legal and regulatory standards are met for both the services. Experience and qualifications: Organized, proactive and someone who can up skill the team. A relevant professional qualification or demonstrated turnaround experience in a senior management job within the social care sector. If you are an experienced professional who specialises in providing Healthcare support, then this is the role for you. Please apply to the link below or get in touch with Vinay at if you need more information on the role.
Senior Pre Sales Solutions Consultant Hybrid | South West Permanent - Up to £80,000 + Bonus + Company Car + Other excellent company benefitrs We have an exciting new opportunity to join a market leading IT solutions provider covering public sector, private sector and enterprise clients across the UK. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Presales or Solutions Consultancy tenure The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level This opportunity sits within the delivery team, working with the latest technologies on challenging and complex Cloud and Modern Workplace transformation journeys, helping the company's end clients get the very best out of their investment in IT. The company designs, implements, supports and secures the IT infrastructures of some of the UK's top organisations, no client has the same needs. This varied role will involve a combination of working out of the HQ, remotely from home and moderate travel to client sites throughout the UK as required. Role responsibilities: Work Closely with Business Development function in new and existing clients to engage, build effective relationships and create technical roadmaps that align to the customers vision and strategy Take active part in the Sales cycle, from initial engagement, presenting through to technical solutions and assisting in closing opportunities Execute technical workshops and assessments, gathering requirements to help understand problems and explore solutions. Presenting products and services portfolio to a variety of client stakeholders Translate client requirements into high-level designs, statements of work and cost models. Attention to detail is a must with a methodical and professional approach to solution design and implementation, and planning in terms of execution. Excellent communication skills, along with a high level of technical expertise and a genuine passion for technology. Experience in customer facing hands-on design and implementation, preferably working within an IT reseller environment. Being an experienced Pre Sales Consultant and go to design solution for a variety of customers Required technical skills: Azure/365/Microsoft Cloud/Modern Workplace is technologies is essential Strong technical background, with hands on experience with migrations to the Microsoft Modern Workplace Minimum 2 years of experience in a consultancy role, with significant exposure to the technologies. Microsoft Exchange Online Microsoft SharePoint Online Microsoft OneDrive Microsoft Teams Microsoft Intune/Endpoint Manager Windows 10/11 and Autopilot deployment Windows Server Operating systems, Active Directory, Group Policy Backup and DR technologies Web and E-mail Security Competent with PowerShell Desirable but not Essential: Server Technologies SAN Technologies Hypervisor technologies (VMware/Hyper-V) Microsoft Exchange (on-premises) Wired and Wireless Networking Windows Client Server Operating Systems Active Directory/Group Policy Backup and DR Technologies Web and E-mail Security Firewall Solutions Cybersecurity Solutions
26/03/2024
Full time
Senior Pre Sales Solutions Consultant Hybrid | South West Permanent - Up to £80,000 + Bonus + Company Car + Other excellent company benefitrs We have an exciting new opportunity to join a market leading IT solutions provider covering public sector, private sector and enterprise clients across the UK. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Presales or Solutions Consultancy tenure The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level This opportunity sits within the delivery team, working with the latest technologies on challenging and complex Cloud and Modern Workplace transformation journeys, helping the company's end clients get the very best out of their investment in IT. The company designs, implements, supports and secures the IT infrastructures of some of the UK's top organisations, no client has the same needs. This varied role will involve a combination of working out of the HQ, remotely from home and moderate travel to client sites throughout the UK as required. Role responsibilities: Work Closely with Business Development function in new and existing clients to engage, build effective relationships and create technical roadmaps that align to the customers vision and strategy Take active part in the Sales cycle, from initial engagement, presenting through to technical solutions and assisting in closing opportunities Execute technical workshops and assessments, gathering requirements to help understand problems and explore solutions. Presenting products and services portfolio to a variety of client stakeholders Translate client requirements into high-level designs, statements of work and cost models. Attention to detail is a must with a methodical and professional approach to solution design and implementation, and planning in terms of execution. Excellent communication skills, along with a high level of technical expertise and a genuine passion for technology. Experience in customer facing hands-on design and implementation, preferably working within an IT reseller environment. Being an experienced Pre Sales Consultant and go to design solution for a variety of customers Required technical skills: Azure/365/Microsoft Cloud/Modern Workplace is technologies is essential Strong technical background, with hands on experience with migrations to the Microsoft Modern Workplace Minimum 2 years of experience in a consultancy role, with significant exposure to the technologies. Microsoft Exchange Online Microsoft SharePoint Online Microsoft OneDrive Microsoft Teams Microsoft Intune/Endpoint Manager Windows 10/11 and Autopilot deployment Windows Server Operating systems, Active Directory, Group Policy Backup and DR technologies Web and E-mail Security Competent with PowerShell Desirable but not Essential: Server Technologies SAN Technologies Hypervisor technologies (VMware/Hyper-V) Microsoft Exchange (on-premises) Wired and Wireless Networking Windows Client Server Operating Systems Active Directory/Group Policy Backup and DR Technologies Web and E-mail Security Firewall Solutions Cybersecurity Solutions
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
26/03/2024
Full time
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
Job Title - Systems Technician - Electronics - Calibration and Testing - Radio Frequency Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton If the role or timing is not quite right, but you have any connections that may be suitable, please refer via this link. Should we successfully place based on a referral, you would be eligible for a bonus worth up to £500. The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - Our client is looking for an enthusiastic Calibration and Test Technician to join their production team. As part of the role, you will be responsible for the fulfilment of orders in their Bespoke Systems business and will work closely with both Operations and Engineering teams. The role would suit someone who is a strong team player as you will be playing a critical role in ensuring client meets their deadlines and targets. They need someone who can follow instructions but also use their own initiative when necessary. Key Responsibilities - Performing test and calibration procedures on bespoke manufactured products using internal procedures. Adhering to strict company procedures, processes, and guidelines. Fault finding at System/Instrument, Module, and component level. Scheduling and prioritizing tasks in an efficient manner to meet company requirements. Collecting and presenting data to key stakeholders. Liaising with the Operations Support Manager to update on the progress of systems. Job Requirements - Electronics (Minimum of HND) Use of precision Radio Frequency (RF) test equipment. Fault finding. Working within a team and on their own initiative. Computer skills (Linux advantageous). Proactive approach to learning. Willingness to work flexible hours to suit company requirements. Good communication skills. To apply for this Systems Technician permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
26/03/2024
Full time
Job Title - Systems Technician - Electronics - Calibration and Testing - Radio Frequency Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton If the role or timing is not quite right, but you have any connections that may be suitable, please refer via this link. Should we successfully place based on a referral, you would be eligible for a bonus worth up to £500. The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - Our client is looking for an enthusiastic Calibration and Test Technician to join their production team. As part of the role, you will be responsible for the fulfilment of orders in their Bespoke Systems business and will work closely with both Operations and Engineering teams. The role would suit someone who is a strong team player as you will be playing a critical role in ensuring client meets their deadlines and targets. They need someone who can follow instructions but also use their own initiative when necessary. Key Responsibilities - Performing test and calibration procedures on bespoke manufactured products using internal procedures. Adhering to strict company procedures, processes, and guidelines. Fault finding at System/Instrument, Module, and component level. Scheduling and prioritizing tasks in an efficient manner to meet company requirements. Collecting and presenting data to key stakeholders. Liaising with the Operations Support Manager to update on the progress of systems. Job Requirements - Electronics (Minimum of HND) Use of precision Radio Frequency (RF) test equipment. Fault finding. Working within a team and on their own initiative. Computer skills (Linux advantageous). Proactive approach to learning. Willingness to work flexible hours to suit company requirements. Good communication skills. To apply for this Systems Technician permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Subject - Technical Support Engineer - Hands on Lab Equipment - Devon Job Title - Technical Support Engineer Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties - As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities - Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements - BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: 1. Power Meters 2. Spectrum analysers 3. Frequency counters 4. Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable - Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
26/03/2024
Full time
Subject - Technical Support Engineer - Hands on Lab Equipment - Devon Job Title - Technical Support Engineer Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties - As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other Responsibilities - Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements - BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: 1. Power Meters 2. Spectrum analysers 3. Frequency counters 4. Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable - Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.