Global Technology Solutions Ltd
Portsmouth, Hampshire
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: * Build and application integration * Strong troubleshooting skills * Windows Server 2012 and above * Active Directory * Clustering * Powershell * VMware vSphere Preferably V6.5 and above * ESXi * vCenter * Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
27/03/2024
Full time
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: * Build and application integration * Strong troubleshooting skills * Windows Server 2012 and above * Active Directory * Clustering * Powershell * VMware vSphere Preferably V6.5 and above * ESXi * vCenter * Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.