Information Security Manager - (SaaS) Tech Scale Up - Central London (Hybrid Working) Robert Half have partnered with a fast-scaling global SaaS firm. Their already industry leading platform enables companies to build, manage and publish powerful marketing and rewards campaigns, leveraging its access to product, logistical superiority, and global footprint of leading retailers such as Amazon. Due to their continued successes and growth they're now looking to hire an Information Security Manager The role The successful candidate will be the single point of contact in the business for matters related to security, data, privacy, and IT procedures. The candidate will then determine whether external resource is required. The candidate will sit between their technology and development teams, and legal, assisting on client projects where required with a critical focus on improving internal policies and procedures, with certifications. The successful candidate will be a strong team player with a solid work ethic and a can-do attitude. The candidate will need to have excellent attention to detail and be able to deal with a large volume of work as well as possessing excellent communication skills. The candidate will be highly analytical and able to adapt their work and reporting dependent on the audience. You'll be a pro-active self-starter with a high attention to detail who will thrive in a start-up environment. Upcoming Projects & responsibilities ISO 27001: this is critical. They have an immediate need and requirement for certification. The candidate will lead this project, and therefore must be responsible for its delivery, maintenance, and ongoing reporting. The candidate must have experience of an ISO certification process and be comfortable to lead on the project with limited external resources. Internal policies and procedures related to IT, cyber, and data security: the candidate will be tasked with creating, implementing, and training in this respect. This will become a more day to day requirement advising on internal and external risks and threats and advising on their mitigation. Close liaison with legal and technology teams will be expected. Project management: there is often a requirement for their business to provide guidance and or replies to customers related to IT, cyber, security, data, and infrastructure. The candidate will be expected to be single point of contact for such, meeting customer timeframes and presenting to clients on the topic should the need arise. GDPR and data protection: the candidate will be reviewing current practices, procedures, and agreements with customers (new and existing) to advise on layers of compliance, and changes which might be expected or needed. An understanding of SLAs would be beneficial. Requirements High growth and/or SaaS experience considered favourably, working in a very fast-paced environment with a can do/entrepreneurial approach; Must have led on an ISO certification process before, with demonstrative experience in a leadership type capacity; Detail oriented and organised, with the ability to manage multiple deliverables and competing priorities; Commercially minded with genuine interest to be involved in a rapidly scaling early-stage technology-led (SaaS) company; Clear communicator and ability to adapt comms dependent on the audience. Time management is critical; Be keen to take on work which is not necessarily in immediate skill set but the best suited in the business to do so - an awareness of start up work ethic; Exposure to software development deployment and UAT is highly beneficial. A deep understanding of systems and software delivery is also key. Benefits Competitive Salary dependent on experience and suitability; (£60k - £85k) Flexible working Pension contributions; Bonus pool contingent on group performance assessed at FYE; Birthday day off; 25 days holiday allowance increasing with length of service; Company wellbeing initiative. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
28/03/2024
Full time
Information Security Manager - (SaaS) Tech Scale Up - Central London (Hybrid Working) Robert Half have partnered with a fast-scaling global SaaS firm. Their already industry leading platform enables companies to build, manage and publish powerful marketing and rewards campaigns, leveraging its access to product, logistical superiority, and global footprint of leading retailers such as Amazon. Due to their continued successes and growth they're now looking to hire an Information Security Manager The role The successful candidate will be the single point of contact in the business for matters related to security, data, privacy, and IT procedures. The candidate will then determine whether external resource is required. The candidate will sit between their technology and development teams, and legal, assisting on client projects where required with a critical focus on improving internal policies and procedures, with certifications. The successful candidate will be a strong team player with a solid work ethic and a can-do attitude. The candidate will need to have excellent attention to detail and be able to deal with a large volume of work as well as possessing excellent communication skills. The candidate will be highly analytical and able to adapt their work and reporting dependent on the audience. You'll be a pro-active self-starter with a high attention to detail who will thrive in a start-up environment. Upcoming Projects & responsibilities ISO 27001: this is critical. They have an immediate need and requirement for certification. The candidate will lead this project, and therefore must be responsible for its delivery, maintenance, and ongoing reporting. The candidate must have experience of an ISO certification process and be comfortable to lead on the project with limited external resources. Internal policies and procedures related to IT, cyber, and data security: the candidate will be tasked with creating, implementing, and training in this respect. This will become a more day to day requirement advising on internal and external risks and threats and advising on their mitigation. Close liaison with legal and technology teams will be expected. Project management: there is often a requirement for their business to provide guidance and or replies to customers related to IT, cyber, security, data, and infrastructure. The candidate will be expected to be single point of contact for such, meeting customer timeframes and presenting to clients on the topic should the need arise. GDPR and data protection: the candidate will be reviewing current practices, procedures, and agreements with customers (new and existing) to advise on layers of compliance, and changes which might be expected or needed. An understanding of SLAs would be beneficial. Requirements High growth and/or SaaS experience considered favourably, working in a very fast-paced environment with a can do/entrepreneurial approach; Must have led on an ISO certification process before, with demonstrative experience in a leadership type capacity; Detail oriented and organised, with the ability to manage multiple deliverables and competing priorities; Commercially minded with genuine interest to be involved in a rapidly scaling early-stage technology-led (SaaS) company; Clear communicator and ability to adapt comms dependent on the audience. Time management is critical; Be keen to take on work which is not necessarily in immediate skill set but the best suited in the business to do so - an awareness of start up work ethic; Exposure to software development deployment and UAT is highly beneficial. A deep understanding of systems and software delivery is also key. Benefits Competitive Salary dependent on experience and suitability; (£60k - £85k) Flexible working Pension contributions; Bonus pool contingent on group performance assessed at FYE; Birthday day off; 25 days holiday allowance increasing with length of service; Company wellbeing initiative. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
27/03/2024
Full time
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
26/03/2024
Full time
Infrastructure Analyst Liverpool/Hybrid (2-3 days on site per week) Up to £45K An Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point/recovery time objectives. * Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies. * Windows file services including DFSR. * A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. * While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential. * A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. * A good understanding of telephony & phone systems, including SIP trunking and routing. * An understanding of change management/problem management. Desirable: * ITIL v3 Foundation * Microsoft Certified: AZ-900, Microsoft Certified: AZ-104, Microsoft Certified: AZ-700 * Office 365 - Exchange online/Teams/Intune * Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication * Microsoft Azure; Mimecast; VMWare VSAN * Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. * An interest in Cyber/Information security * iManage10/Cloud/Share * Remote Desktop Services * Aderant * BigHand The team are currently working with some of the latest technologies, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, you will also closely align with the Solutions Architect, Project Management office and Service desk teams.
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
26/03/2024
Full time
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
Web Development Manager - CMS - 2 days per week in the office - hybrid working - £45,000 to £50,000 Swindon based global organisation is looking to add a Web Development Manager to their dynamic team. As they continue to expand their digital presence, they are seeking a talented and experienced Web Development Manager to lead their web development team. As the Web Development Manager, you will play a pivotal role in driving the development and maintenance of the company's web platforms. You will lead a team of skilled developers, fostering collaboration and innovation to deliver high-quality solutions that align with business objectives. This position offers the opportunity to shape the future of the digital footprint. Responsibilities: Lead and mentor a team of web developers, providing guidance, support, and professional development opportunities. Collaborate with cross-functional teams, including design, marketing, and IT, to translate business requirements into functional web solutions. Oversee the full development life cycle, from concept to deployment, ensuring projects are delivered on time and within budget. Implement best practices for web development, including coding standards, version control, and testing methodologies. Stay updated on emerging technologies and industry trends, recommending innovative solutions to enhance our web platforms. Manage third-party vendor relationships, including outsourcing partners and software providers. Conduct regular performance evaluations and provide constructive feedback to team members. Requirements: Proven experience in web development, with a strong portfolio showcasing your technical expertise and leadership capabilities. Proficiency in technologies including Linux, Apache, Nginx, MySQL/MariaDB, PHP, Javascript, Typescript, React, Next.js Solid understanding of programming in core web technologies including HTML, PHP, JavaScript, CSS, AJAX, XML, SQL and GraphQL Dev Ops experience including Linux Servers, Plesk, Nginx, Apache and Cloudflare Experience with headless content management systems (CMS) Background in User Experience (UX) and User Interface (UI) principles Strong project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines. Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Proven leadership abilities, including team building, conflict resolution, and decision-making. For more information on this Swindon based Web Development Manager role please contact (see below) Web Development Manager - CMS - 2 days per week in the office - hybrid working - £45,000 to £50,000
25/03/2024
Full time
Web Development Manager - CMS - 2 days per week in the office - hybrid working - £45,000 to £50,000 Swindon based global organisation is looking to add a Web Development Manager to their dynamic team. As they continue to expand their digital presence, they are seeking a talented and experienced Web Development Manager to lead their web development team. As the Web Development Manager, you will play a pivotal role in driving the development and maintenance of the company's web platforms. You will lead a team of skilled developers, fostering collaboration and innovation to deliver high-quality solutions that align with business objectives. This position offers the opportunity to shape the future of the digital footprint. Responsibilities: Lead and mentor a team of web developers, providing guidance, support, and professional development opportunities. Collaborate with cross-functional teams, including design, marketing, and IT, to translate business requirements into functional web solutions. Oversee the full development life cycle, from concept to deployment, ensuring projects are delivered on time and within budget. Implement best practices for web development, including coding standards, version control, and testing methodologies. Stay updated on emerging technologies and industry trends, recommending innovative solutions to enhance our web platforms. Manage third-party vendor relationships, including outsourcing partners and software providers. Conduct regular performance evaluations and provide constructive feedback to team members. Requirements: Proven experience in web development, with a strong portfolio showcasing your technical expertise and leadership capabilities. Proficiency in technologies including Linux, Apache, Nginx, MySQL/MariaDB, PHP, Javascript, Typescript, React, Next.js Solid understanding of programming in core web technologies including HTML, PHP, JavaScript, CSS, AJAX, XML, SQL and GraphQL Dev Ops experience including Linux Servers, Plesk, Nginx, Apache and Cloudflare Experience with headless content management systems (CMS) Background in User Experience (UX) and User Interface (UI) principles Strong project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines. Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Proven leadership abilities, including team building, conflict resolution, and decision-making. For more information on this Swindon based Web Development Manager role please contact (see below) Web Development Manager - CMS - 2 days per week in the office - hybrid working - £45,000 to £50,000
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
25/03/2024
Full time
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Packaging Artworker - Permanent - up to £38,000 Overall Responsibility: Create and adapt packaging artworks correctly, efficiently and to meet all requirements of the brief. Create new packaging artworks including labels, boxes, sleeves, foils, tubes, lids and outer cases for various different print processes. Under own supervision create new files respecting the requirement for different print technologies. Responsible for the collation of artworks for release (print data). To carry out simple colour separation work to a satisfactory standard under supervision. Responsible for making mock-ups as required. Thoroughly check all artwork before releasing it to the Project Account Manager or other internal staff. To make changes on already existing artworks as required. To display good knowledge of the Adobe suite. To assist other members of the artwork department as required. Continue to learn and improve knowledge of packaging print technologies and how to prepare files accordingly. Work closely with members of the production and account management teams to identify efficiency's and process improvements. Job Skills and Qualifications: Around three years of experience FMCG packaging experience Experience of checking packaging artwork files for printability in a fast-paced environment is essential Expert knowledge of packaging artwork and associated printing technologies. For example, from a background as a packaging/technical artworker or have Print Reproduction experience Good knowledge of the Adobe Creative Suite Knowledge of colour separation, file set-up and supply using spot colour channels Demonstration of precision and excellent attention to detail from photography, typography and file set up to follow the client's guidelines and requirements The Role: Permanent/Full-time Office based in South London (NO remote working) Paying up to £38,000 p/a Please get in touch if you're interested! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
22/03/2024
Full time
Packaging Artworker - Permanent - up to £38,000 Overall Responsibility: Create and adapt packaging artworks correctly, efficiently and to meet all requirements of the brief. Create new packaging artworks including labels, boxes, sleeves, foils, tubes, lids and outer cases for various different print processes. Under own supervision create new files respecting the requirement for different print technologies. Responsible for the collation of artworks for release (print data). To carry out simple colour separation work to a satisfactory standard under supervision. Responsible for making mock-ups as required. Thoroughly check all artwork before releasing it to the Project Account Manager or other internal staff. To make changes on already existing artworks as required. To display good knowledge of the Adobe suite. To assist other members of the artwork department as required. Continue to learn and improve knowledge of packaging print technologies and how to prepare files accordingly. Work closely with members of the production and account management teams to identify efficiency's and process improvements. Job Skills and Qualifications: Around three years of experience FMCG packaging experience Experience of checking packaging artwork files for printability in a fast-paced environment is essential Expert knowledge of packaging artwork and associated printing technologies. For example, from a background as a packaging/technical artworker or have Print Reproduction experience Good knowledge of the Adobe Creative Suite Knowledge of colour separation, file set-up and supply using spot colour channels Demonstration of precision and excellent attention to detail from photography, typography and file set up to follow the client's guidelines and requirements The Role: Permanent/Full-time Office based in South London (NO remote working) Paying up to £38,000 p/a Please get in touch if you're interested! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.